Firestone

I had both tie rods replaced by Firestone and had to have the left one replaced again, by a dealership! I want my money back!

December 15, 2021

To Whom it may Concern:

On December 6, 2021, we purchased 4 new tires for my wife’s Toyota 4Runner from your store in Littleton Colorado. When we got home my wife noticed that the “low tire pressure” was flashing on her gauges. She called Firestone at that time, and they told her that it was due to change in temperature or elevation. The flashing light stayed on, and we called and made an appointment for the store to fix this problem on December 14, 2021. They notified us that 3 of the 4 sensors were not working and that they wouldn’t be able to fix it. “Take it to Toyota and pay them to fix the sensors.” Is what we were told. Before the new tires were put on, we had no problems with the sensors as soon as Firestone worked on It, suddenly 3 of the 4 sensors were not…

I got my oil changed 3 weeks ago with 9 quarts of oil. I am now bone dry. They told me I have an oil leak but there has been no evidence of an oil leak. There is no oil on the ground at all.

There’s hasn’t been since I got it changed. When I got it changed they spilt oil all over the engine bay and everything. I smelt oil until I decided to spray it all off. After that I didn’t smell oil until 2 days ago.

Now I am bone dry. Never going back.

They tell u make appointment u won't half to wait long if not it could be hours so I made appointment in then I show up they tell me it still going to be hours don't make appointment if u can't keep them or ur word

Had an appointment at 11am and second vehicle at noon. It was almost 1pm before they even started oil change that was prescheduled for 11am. I will never bring my cars to this Firestone Fort Myers ever again. I will also be spreading around my experience of total shot show Firestone is.

I experienced car trouble while traveling threw Atlanta Georgia car was inspected and determined that it needed services for hub and bearings immediately because it was extremely hazardous I paid $1,100 in expensives for repairs and waited 6 hours to complete after departing hours later my vehicle was again having the same issue.

I returned to have my vehicle serviced again an have received nothing but attitude an poor customer service Donna the store manager is sitting in the office signing laughing with workers while my car has been sitting in the garage I have already called headquarters to receive assistance that was refused to be done in a timely manner I live 7 hours away from Georgia and have been driving for last 8 hours , this type of service and attentiveness is the most…

I brought my car in to Milford, Ohio Firestone to have a master cylinder checked, as I had little brake pressure. They told me that there was no leakage of brake fluid anywhere and no sign that the master cylinder was bad but that I needed brake pads and rotors all the way around. 00 brake flush.

When I picked up the car, I was told that I now had brake pressure, which was untrue and seeing that the problem still existed, I took the car to the Firestone in Kenwood, Ohio to have it looked at. Kenwood Firestone told me that my master cylinder was leaking and that it needed to be replaced.

00 brake flush that was done a week prior was a total waste of time and money, since a flush is always necessary…

Took car in for oil change and the cover over oil pan in under carriage was not tighten or properly placed because it came loose and was dragging while driving car. While replacing cover noticed that oil was leaking as well.

This is not the first time time they have not properly replaced things. They also put the wrong fitting of gasket when changed oil so my car was leaking oil. The told us whoever replaced gasket used wrong one. Needless to say the is the last time taking my car for service at Firestone in Green Valley,AZ.

They keep my car all day drop off 800 or 0900 and have ready at basically 6pm. Seems like must have rushed to do my service since bolts weren't even replaced or tightened properly and gasket not properly placed or used correct size..

Mistakes like these can cause…

I had my vehicle serviced at Firestone 4601 East Towne boulevard Madison Wisconsin. On March 19th 2021 I had Firestone do a tire package brake hose replacement, also my struts sway bar link and bought brand new tires on that day.

On March 20th I had another brake hose replaced due to a pinch in the line my rotors both front replaced and they also replace some wheel studs. May 6th I had my steering pump replaced and they really had to do another alignment which they did not charge me for for the past few months on and off I've had a problem with my brakes and

which I've had replaced by somebody at Firestone, so this time I took my vehicle to Metro Kia of Madison on 5442 Wayne terrace Madison the person I am working with is Ryan (608)443-5700 (ext3273), and it's still there at the moment…

Hi, I'm William Quattlebaum (850)209-7015 Saturday I had a alignment done on my 2007 Jeep Wrangler 2wd. Afterwards a light on my dash came on traction control and esp bas which is steering sensor from steering wheel not being zeroed.

I called made a appointment for today unfortunately my drag link came apart. The adjuster on it wasn't tightened and bolt that holds the steering stabilizer was left unbolt. The drag link bent into my oil pan and I hit ditch almost instantly.

No serious damage to outside body of the car fortunately. I will have to replace oil pan drag link and possibly steering stabilizer. I contacted the Firestone store super friendly they offered to refund the alignment but that's won't repair my jeep.

I'm start ordering parts because this is my only car and I need to get…

I have gone for over a year to Firestone in West Haven. I was told I was getting synthetic oil and the sticker on my windshield was for 5000 miles. The last two visits the sticker said 3000 and 4000 miles.

When I questioned this I was told I had gotten synthetic blend for all of my oil changes and should never go 5000 miles. So why did all of the previous stickers read next oil change in 5000 miles?

Spent 1100 on fuel pump only for my family to be overcome with gas fumes my truck stop in middle of highway I believe the came a loose and gas spilled in my truck I would like it repaired correctly and gas cleaned out my vehicle truck was towed to your Woodman dr Store Dayton on Thanksgiving spoiled my Holiday

My complaint is about the rude and unprofessional behavior I got from your employees on 11/22/21 at 5445 Xerxes Ave N, Brooklyn Center, MN 55430 Firestone Auto Care Station. Approximately ten days ago, I brought in my vehicle for them to check out why the engine light was on. 00 .

In particular, the list included the battery which they claimed was 50% gone and could be a potential problem with the Winter. I told them I did not have the kind of money they quoted, but that I would like to put in a new battery. 12 .

I told them that I would like to take up the remaining diagnosed issues bit by bit because of cost…

I was not paid fully for the last week that I worked after giving my 2 weeks notice. My last day worked was 11-11-21. My local payroll rep is Jeffrey LInnear and his supervisor is Erika Avila. Neither of them are taking my calls or replying to my emails. I was not paid for my hours worked the week of 11-11-21 until a full week after that date and the amount paid is not correct. I would like someone from Payroll corporate return this email or phone call to me at 209-985-3736. I will file a complaint to the state of California labor board that I was not paid correctly/ timely and that will result in Waiting Time charges for my final pay. Please address this issue or I will need to speak to someone at the state.

William Wells 209-685-3736

Would not fix a flat, emergency, Long time customer purchased many sets of tires no service

2 times in a row I have terrible service I've been sitting here one hour made an appointment for a tire rotation and my truck is still not in the garage this has happened twice I will never come to Firestone again

I went to Firestone for a check engine light flashing. Firestone store that I normally go to did not have a master mechanic. I was sent across town to another Firestone location. guy was on the phone chatting. no mechanic on that day. truck was shaking. So, I was stranded.

I asked the guy who was working there if he could give me a number for a taxi. HE WOULD NOT. would have taken less than a minute. I was shocked at this point. I told him that I could not access the internet, he did not care. it was 3 MILES.

the inconvenience and the blatant piss poor customer service. I have been a loyal customer and have spent a small fortune at Firestone over the years. I WILL FIND ANOTHER MECHANIC. especially from a national franchise. I will contact the BBB soon and make a complaint as well.

not…

I bought roadside hazard coverage when I bought new tires 7 months ago. I had a flat and went to the firestone store where I bought them. ) The man said I could sit and wait but he couldn't guaranty they could get to it.

He said he was booked up for 4 or 5 days. He called the other firestone store and their response was the same. I ask if I took it somewhere else and had it repaired would firestone pay for it and he said no only the store where you bought it.

I find it very hard to believe he couldn't find 15 minutes to put a patch on a tire. With service like this, what good does it do to have roadside hazard protection? What if I was out of town?

I like firestone tires but I will buy them somewhere else next time for sure!

air pressure. I went to this location around 5pm and saw 3 guys working. Normally you can pull up to a bay and get help but I got nothing. I went inside and was ignored

I was costumer for First one around ten years even I have credit card with them. But I remembered 4 years ago same one told me complement this company when I tell them am costumer to this company. Any how one years ago I took my waif car to change oil by the way most time ,I'm going to oil change but I heard same noise that car and told them to check it same day.

But they told me need change good part showed me, I agreed to change it if that the problem. Then after few days heard that noise same spat.

Also one months a go I gave them my brother car to change oil but they told me same parts need change soon the car was good raining nothing happened in engine part .

Also next after I changed my brother car oil second weeks I took my waif car again to change oil l told them front break has…

I called to set up a appointment. The girl sounded half asleep or drunk. It took her the longest time do take my information. She kept pushing for high mileage oil change. I kept telling her I have a new truck low mileage that I don't need high mileage oil change.

Seems like she's never done this before. I showed up to my 9: 00 am appointment on a Sunday morning. That meaning the only day I get to sleep in. Get there and they don't have me down to get my oil changed.

They turned me away because 2 of their guys didn't show up to work. I was looking for a place near home and on a Sunday to take care of my business. This will not be the place. I will keep looking.

I did take my business else where. They were happy to serve me.

Dear Sirs: My check engine light came on last week and I had to leave my truck with Firestone overnight. he would not. It would have taken him less than two minutes to find a local taxi service number. He would not.

he still would not get a number for me. I had to walk THREE MILES to get home in 90 degree weather. it would have been too dangerous to walk home like this late evening. I have been a loyal customer of Firestone for years.

I have spent a great deal of money at your franchise and I am going to report this to the BBB. It is common human decency to find a number for someone if they are stranded AT YOUR BUSINESS! I am shocked that I had to experience this situation.

It was dangerous and it made me feel quite vulnerable to be kicked to the curb like this walking home in a not so…

I went to firestone in Park Avenue in Memphis Tennessee 10-19-2021 to have my 2008 ford edge tuned up. Two days later driving down the street the engine light comes on which it didn't before I brought it in, then the light started blinking the motor is running very rough, I couldn't go over 35 mph before it started vibrating real rough.

Bring the edge back to firestone the attendant said that they didn't have a person there to do a diagnostic check but they told me that they were to look at the work they did see if everything was done right. My question and complaint is why would you perform a tuneup on a vehicle and not do a diagnostic test first.

Now the edge is running worst than before I brought it in and they're going to more than likely charge me an additional price for doing what…

75 call and went back because I was smelling oil burning, they said they didn't smell it and charged me for a checking my. 34. I need some answers on why the samething Firestone supposed to have fixed Toyota had to fix?

Please Corp office get in touch with me. STORE # 778040 has my contact info Dianne White McKinney TX

The worst place to ever have tired of work done it is a long process tires came in at 12:30 I got here at 1:00 p.m. I am still here at it is now 5:39 p.m. this is unacceptable never come back to Firestone on Jonesboro road New York City

Made a appointment to have a alignment at 1:00 pm arrived at store 12:30 6 other vehicles were done before mine and these people was walk INS with no appointment forestpark Georgia Firestone way to go

I drop my car, a 2001 Camry at this Firestone, due to the car cutting off this weekend. 00) and diagnostic missed read and bad judgment from the mechanic assigned to the job. Ryan was the manager that I spoke with on September 9th nd and Damon fuller the technician when the work was done.

The tech did an engine analysis, which I paid for engine sensors. I had the work done and on Friday, Oct. 15, the car just quit in the middle of the intersection. I called Firestone to let them know the car quit and the work that was recently done.

Today, I spoke with Justin, who told me the new diagnostic indicated coils needed replacing and a filter canister. 00 to fix. If Justin is filling in and did not research the previous work, how is he fit to recommend or is he just stating what the tech to…

Very poor service. Your technicians ordered the wrong size part. So I have another week before it gets fixed. This is a terrible store!!!

We had an appointment for Monday for oil change, brake inspection etc. as were leaving town on Wednesday for a short trip. When my husband got to the store, it was locked up (this was at 9 AM) Other customers had been waiting for 20+ minutes. Calls to the store were unanswered. I called another neighboring Firestone and they said they had tried to reach out to the manager, but could not get ahold of him. When I called today, they said the person who was to open had a family emergency and noone else was able to open! Seriously, you don't have back-ups with keys???? We have taken our vehicles to Firestone for over 35 years, but I have to say over the last year service has gone downhill.

There is absolutely no reason why this store was not open yesterday--there should always be a back up…

Hello! I would like to file a complaint after spending $800 at Firestone over the weekend. My Nissan hub cap was damage.

Truck was drop off for muffler job and job was not done when I arrive . i paid the bill and check workmanship and the muffler was hanging low. I had to tell the auto tech to fix it. The master tech do not check the auto tech work.

IfI could give it a ZERO I would. Been going to Firestone on Reems road in Surprise AZ for some time. Since the manager left wihin the last year, conditions at the tore and service are horrendous.

I made an appointment for 9 a.m. Monday 9/27/2021 via online Sunday the 26th. Dropped off the car at 8:30 AM Monday and said I would be back to pick it up around 4:30 PM. Got there at 4:30 and the car was up on the rack as i parked. I went in and noticed it was lowered between the time I walked from my other car to the store inside. They THEN started working on it when they saw me go in. Manager said it was up on the rack all day...??WHAT? They then started the oil change (I watched them though the glass) and told me it would be a while for the alignment. I have the lifetime package through them…

Business Name; Certified Tire Firestone AKA : Certified Tire and Service Inc. Address; 87 Tamiami Trl Port Charlotte, FL 33953

I paid them to mount and balance, and install brand new tire pressure sensors on 4 new chrome wheels and tires for my truck. I supplied the new tires and new wheels, they provided TPMS sensors. During the process I see the tech drop a heavy center plug and damaged the wheel. The tech didn't say anything... I called them out on it, showed the them the damage and was told Certified Tire would replace the wheel. Big gouge in wheel. Sucks, I get it.. I felt bad for them.. Even though....... if I didn't see it happen they would have let me leave and not said anything. Totally a bs move. Got home, washed wheels and almost all the balance weights fell off... WTH. I…

On 9/12/21 @ Firestone 615 W. One of the new tires, the mounted on the spare rim because the original rim was bent. Paul referred us to a place that fixes bent rims. After fixing the rim, it was mounted back on the truck.

However the spare could not be mounted under the truck because the key didn't work. They put the spare rim & tire in the bed of the truck. We went back to Firestone and they were rude to us. They said they had nothing to do with the spare (even though the used it for one of the new tires) and they weren't going to fix it, they wouldn't even look to see what was wrong.

Next day went to Ford dealership and they said whomever took down the spare, out the locking mechanism back in upsidedown and jammed it. They fixed it. I will NEVER take my business to Firestone again and…

I had an appointment to take my car, 2016 Subuaru Forester, to the Firestone store on Boston Rd, Springfield, Ma today, September 20,2021 at 9:00AM. I dropped the car off to have them look at it and was told about 1 hour to 1 1/2 hours. I let the car.

I did call them at 1:00PM to check the status and was told my car was next. I stopped back at 3:15 Pm to see how long it would be. Again was told my car was next and it would be done today.

I went back to the store at 5:00pm and was going to wait for it to be ready. Was told it was next.... Crystal did not even care when I told her I was taking the car! One of the technician/ manager said it could be days before it gets looked at only a few people can do that.

This is the worst customer service I have ever received!! There was never a…

3500.00 worth of work after taken in 5 times for repairs. And still have same problem as the first time I took it in.now I know why they have the worst reviews out of all repairs shops in u.s.PARTS CHANGING IS ALL THEY DO.GUESS AT WHATS WRONG.MECHANICS ARE NOT UP TO PAR ON REPAIR WORK.

Forced me to by 4 tires when I came in to have one tire with a screw stuck in the tread. Said they would not be able to fix, and because my vehicle was awd I would need to replace all 4 tires. Never going back.

My other tires had maybe 5000 miles and hardly any wear on them. Tacoma WA location by the mall. I will be blacklisting.

On August 16,2021 I had my 2009 BMW car tolled into the shop on 3rd and Chester st Little Rock, AR for a flat tire I was told that I needed all my 4 tires replaced. Which wasn’t true. I am a 72 year old senior citizen, I have no doubt that I was taken advantage of because of my situation and age.

I was 60 miles away from home. 40 and now my ABS lights are on. No way will I let them do anything for me . I am very disappointed that a shop of this caliber would take advantage of an older person like myself.

I wouldn’t recommend this shop to anyone. Very bad business practices

Having trouble with my truck 2006silverado they replace a used motor ,n ever since my has run good.I take it back they say can't find nothing wrong ,they I suppose to take it when it's acting I call them they tell me I have to make an appointment even it's under warranty.they been making my life missorable since march2021 up to now august 2021.I really need your help the very unprofessional I am tired nothing but lies it's effecting my health .you n call me 210-3231598 Ruben Morales thank you.

On 7/26/21 spoke with store advisor John regarding an oil change and he also indicated that he could put a washer on to the manifold shield to firm it up,(which I provided) John gave instructions along with the washer to another mechanic and specified the worked to be done on the vehicle.

As I checked to see if the vehicle was ready I saw that the mechanic was ripping the manifold shield with a pliers. I stopped him and ask what was he doing “he stated that the washer didn’t fit so he is taking off the shield because it’s was not needed.

I then stated to him if he was given the washer for the manifold shield” and instruction by John on what do, why would he make a decision on his own to begin ripping out the manifold shield. “He stated that it was a miscommunication” I reported this…

I was charged for an inspection fee and for to replace the spark plugs. They did not perform the inspection in my car and changed my spark plugs when all it needed was an oil change. I called they said they would return my call.

It’s been two months and I still haven’t received a call.

Hello. 2708 Fall Hill Ave Fredericksburg, VA 22401 That guy is complete an asshole! He lied to me about my battery and after that, he told me he doesn't have any technician to change my battery. After that!! I am asked to change my battery by myself!

He gave me my car key and to "have a nice day"!!! Because advance parts store located by the same plaza! After I bought the battery and change it by myself he refuses service! Make some excuses because he doesn't have mechanics!

He had 6 lifts and have only 1 mechanic?? That is so stupid! Because he starts crying then I don't change the battery with his service!! Is a normal etiquette for your company to refuse service for customers??? And also couple more words!

That time I am traveled from NY to FL! My car broke down! I started looking a…

I gave my car to my local firestone to have my battery changed. Before going to firestone I went to autozone and they informed me they couldn't install a battery in my model of car after doing a vehicle check.

I had walked around my car promptly after this making aure there was no damage as I knew the only other place I could go on a Sunday was Firestone and I wanted to make sure there was nothing wrong with my car. It checked out, but when I got my car back from Firestone one of my tail lights was busted out as if someone had whacked it with a hammer.

There was no damage to the exterior and I know for certain my tail light was perfectly fine before bringing it in as I had checked it moments before leaving it at firestone. I called and let them know, but they denied having done any…

here are pictures of my car before it was loaded on the flatbed towing and after i arrived to pick it up at Firestone ????

Hello, My name is Brian Williams. I have been with Firestone for a very long time. I do not trust anyone else to work on my vehicles. I visited the Firestone on 1311 Goliad Rd San Antonio, TX on August 7, 2021 for a standard oil change.

The technician called me and recommended that i get a tune-up and fuel cleaning. I asked for the price and told him to do it. I picked my vehicle up and drove it. The next day the check engine light came on.

I brought it back and the technician checked it out, reset it and told me that is common when the fuel system cleaning is done because of the chemicals that you use. I drove for a few more days and the light came back on, I brought it back again and they reset it.

I dropped it off today Saturday because it came back on. 00. 00. Like i mentioned…

Poor work, gave me the wrong tires , wanted them to match the ones I bought earlier they just put on what they had there. Was in two weeks before an they said we have plenty well they end up putting a whole different tires on.

They don’t match the back ones. Say they done have time to change them. Need to shut the whole dam place down. Poor work an attitude towards customers. They didn’t have to lye just tell the truth or let me know what they’re going to do. No nothing.

Just like saying f you.

My daughter brought in her car to our local firestone because it was very loud, and we figured it was something with the exhaust. They called us the next day and said that there was some "melted Plastic" by her engine, but they did not have a technician till Monday (this was Friday)….

Monday comes and they tell us that the car will "be ready" tomorrow that they were working on cleaning up the plastic and replacing the part that melted. When we got to pick up the car, they want $700 and tell us that they we have to take it to a dealership, that they can not fix the problem.

So we paid $700 for a plastic part to get replaced and 8 hours of labor to do it. Now we have to spend even more money at the dealership to find out what is actually wrong with it.... a reputable place would have told…

I have been charged $2300 so far by Firestone to fix the issue that they corrupted on my car they had totally contaminated my brake system then when I confronted them with the issues they basically blamed it on my husband and now they won't give me any of my money back that was paid on a credit card with Firestone.

I took my car for rear brakes and the next day my car wouldn’t start. E location and when the went to diagnose my car they said a fuel pump was missing and that someone took it out yet the where the only ones that took care of my car( it took them 5 hours to fix my breaks at Lombard location) and

they said I definitely had a enemy I don’t if that was a threat or statement. They said it was a mystery because their was no way I would of left the location without that piece yet I can’t trust them so I don’t know if they lying and what they did to my car that day besides the rear breaks

I had appointment set for 8AM forrest brake pads service. My car still is not ready and it’s 4:16PM. I called at 1:00 CsT time and they said it will be a hour because technician was at lunch. i arrived at 2:39 and he still wasn’t back for lunch and my car was not worked on.

Now they are saying it’s going to be another hour. i was suppose to pick daughter up at 3:30 from daycare. I will never use Firestone again plus I have to pay for this poor service. I am highly upset.

This is the poorest service for a brake change.