Firestone

On June 22,2020 I purchased 4 new tires and was told by the technician Keith that I needed new drums and brakes (rear) Within a month I made various calls to Firestone located 12420 Cedar Rd. I have done business with Firestone over the years and will take my business elsewhere because of the bad service I received. Tire

I took my car and have a tire check and they told me it was completely destroyed from me driving on it so at that point I said put my spare tire on well then when I went to pick it up and saw what it looked like I went ahead and purchased a new tire from this location and after getting it on the way home I noticed a lot of rattling in the back of my car so

I pulled over and noticed that they did not replace the Jack the wrench and the other device that goes in with the spare tire so the store manager said he would replace them and as of yesterday May 1st I went in and he got me something from a junkyard that looks like crap I'm not happy at all he still hasn't replaced the lock nut on it this happened at the location on 9th Street in St Petersburg Florida on April 10th and

my name is…

I was always treated with the utmost respect by Chris in Issaquah and Jack in Kirkland 124th in Washington State. I was treated in a rude and condescending way by manager Kevin at Firestone in Kirkland, WA on 124th and am appalled.

The way I was personally treated aside, I was lied to and that has never happened to me at a Firestone location ever. Upon reviewing the emailed documents of my appointment, I read that my oil dipstick was missing. Why this was not mentioned to me on the phone or in person, I don't know.

I also asked for the used spark plugs and was informed that they were not find-able. and I'm 35 now. I hope in the future no one is treated as poorly as I was this time, "I believe fundamental honesty is the keystone of business"

Took my car for a shake upon accelerating from an idle position . Was told first that it was the low pressure fuel pump . Fixed it , but it still had same issues exactly . Brought it back to be told it was actually the high pressure fuel pump . Fixed per warranty no charge . Get back in car to it immediately doing same exact thing . Called Firestone main business number to escalate my claim . The claim tree is as follows . Store (given two tries to fix ) Area manager ( given 48 to reply but did not ) Regional manager ( given 48 to reply but did not ) Division manager (given 48 hours to reply which expires tomorrow morning 4/1 at 8am . Nothing yet . Corporate headquarters is next to reply with 3 business days .

Just give me my money back so I can actually get the problem fixed .

BBB…

Went into store#678961 on Saturday 04/24/2021 which is considered a training store. went back today Monday 04/26/2021 and still could not get problem solved. then went to 3rd location at 5450 Overton Ridge Rd Ft. just highway robbery

I came here to do balignment balancement and rotation on my truck after one hour the guy told me everything was done when I went outside look at it they did not rotate neither balance my tires when I went back to him he said sorry the technician did not read the invoice. But to be honest this is not the 1st time the last time I was here couple years ago the same thing happened I paid for 8 tires for 2 trucks and

I was supposed to get 2 oil changes free thtey did not do the oil changes I had to call them and come back the next morning for them to take care of that I just think that's not right that is stealing from people

The replace engine oil filter housing is leaking oil .

Also the cooling system is not working properly. A recording to your records your Technician pressure test cooling system. Both billing statements state that !!!

However now I a bad heater core and leaking oil . If they check the cooling system this leak should have showed up . These mistakes have cost me $2300 dollars. The problem hasn’t been fixed.

The Firestone Boca Raton fixed my power windows. They both broke again in short time. I paid to fix again. It just broke again today. They closed their business without any warning to customers? This is fraud. Im going to file a complaint with State Attorney General.

Also with Federal Dept of Justice. Every time I took car there, something else broke within days!

I made an appointment on Thursday for Saturday 04/17/2021 for 8am I get there 15 min early the rude lady tells me she canceled my appointment because she was booked already

My name is Bill Cowsill. I have used Firestone for tires and service for almost 20 years. I have found it necessary to file a complaint against one of your shops at 7700 E Kellogg Ave, Wichita, Ks, 67207. I'm filing the complaint on behalf of my daughter Meshell Shafer-Boydston.

The brakes on her Chrysler Van have totally gone out, four times. In other words, the petal has gone completely to the floor. Three of the occasions was while she was driving. Needless to say, she is fearful of driving.

The brakes have gone out twice in the last two months. The Firestone shop has supposedly repaired or taken care of the situation each time. I spoke with the manager personally the last time this occurred. As I relayed to him, this is endangering the lives of my daughter and two granddaughters.

He…

We had purchased new tires for our 2019 Nissan Sentra from another dealer on (April 9 2021) due to being out of town. 2 days after purchasing new tires (April 11, 2021) we went to Firestone at 271 S. Egret Bay Blvd.

League City, Texas 77573 to get the new tires aligned. We have used this store previously for alignments , oil changes etc. 00. Picking up the car we were informed they could not align the front right and rear right tires.

98 + tax and the rear needed a 75610 camber-toe adjusting kit 2 ea. 98 + tax). I asked the employee why this was needed as the car only had 32,700 miles and he said some manufacturers just made the vehicles that way.

He also said the front needed to be done soon as would cause severe tire damage. The rear could wait a little while but needed to be done. We…

manchester NH location on elm. called to talk to someone about a resolution to the homeless living behind the property there and they would not even talk to me they were actually rude about it the company would rather toss them all out than try to work with us to find a solution that works for everyone.

Went in for basic oil change, and was told it would be 4 to 5 hours before they could even look at it,, wow! a oil change

Please review invoice numbers 087327 and 017654. We took our Rav4 in last week for oil change and inspection. They said the brakes had 6 months left on them. This week the brakes started making a noise. Took it in today and were told the brake fluid cap was left off a long time and all the rotors must be replaced $800+. We thought we could trust that Firestone was checking things out. We feel Firestone should review this. Please review our long standing history as customers. The guy at the Pima Road location suggested we file a claim and agreed this looks to be Firestone's responsibility.

William Schwam 480-286-5221 Kadrina Marinov 480-246-2244

Lets put them out of business.

I have purchased my last four sets of tires from Firestone, for three different cars. I took my car to your store in Liberty Missouri with a nail in the center of the tire. They would not repair it stating it was company policy not to because the tread wear was too low.

Needless to say I went to a Competitor and they had no issue plugging it for me, stating there no issue with the tread wear. You have lost a customer.

The location in bernalillo nm has recently switched managers. The new manager RAYMOND RUNYAN is very rude, has no social skills, and has a temper. I have been coming to this location for around 5 years. I have only come to this location because of the old manager jessica Mendoza.

She was always friendly and very helpful. But this new guy that replaced her is an ass. I have had tires bought here brakes done oil changes alignments and an oil leak fixed over the years and have never been difficult to deal with or complained before.

I came in today and this is the firat time i have had to deal with him. I made an appointment to fix another oil leak. It started leaking after i had the brakes changed. They looked up then when I had it fixed last and it was a year and a half.

So the warranty…

2021. 2021,while going for work I found that the right side front tire got damaged due to swollen from right side outer edge. Between two dates the car has hardly run around 200 KM. after the incident i called the retailer on his mobile no 9464145645 ( Sharma Tyres, Kharar, Distt SAS Nagar Mohali.

He asked me to come on next day. So I visited his shop next day along with my car and damaged tire. He refused to listen me and started arguing that it is because of your negligence, said that you may have run the car without proper air pressure.

When he dismantled the damaged tire from rim, it was having enough pressure and it has damaged to out side. when separated checked from inside found that thread ( tyre stings) of separated from rubber. it seems that either tire is from old stock or has…

I have been doing business with Firestone located at Marsh Lane Carrollton Texas for over 20 years. I needed to have a tire replaced because of a nail. I went to the location on March 27and ordered a tire to be delivered on March 28 and made an appointment for March 28.

Got to my 1 pm Appt. - no tire. They ordered it for March 29 and a 1 PM appointment - no tire. AGAIN. I had to take off work 2 days without pay. I am now at the Firestone in the Colony TX waiting 4 hours to get my new tire.

Firestone has lost a loyal customer.

On 3/18/21 My vehicle stalled and was taken to Firestone(1100 W Poplar Ave, 38017). When I had my son call and check on the vehicle, it was not ready. The car wasn't looked at until 3/19. It was quoted that the car could be fixed for $800 dollars.

It was stated that it needed a mass air flow sensor and spark plugs. Upon going to retrieve the vehicle, the quote changed to $1400! It was stated that the car was test driven and everything was good. My son got in the car and drove approximately 3 miles when it stalled again!

I had to pay an additional $90 to have the car towed back to Firestone as the car didn't appear to be fixed at all. Upon further investigation, it appears the car's problem was misdiagnosed. The Manager (Spencer) stated that they would look at the car the next morning…

I went to have brake job at your office at WEST KENDALL - 15697 SW 88TH ST, MIAMI, FL. 33196-1105 on 02/06/2021. I know is a month later but I still need to do this even tough I think that nothing will be done.

The problem is that I feel robbed by your company. This was kind of emergency I had no choice but go to your store. I was charged $489 for the back brakes which now I find out from other sources that the max would have been $345.

I checked and the whole rotator and pad cost $190 for the 4 tires at Amazon and I charged $100 for each rotator and even after a month they look rusty ( they are supposed to be new). Now after checking the bill I also saw an extra charged that I was not aware off.

This is plain robbery; unethical and unprofessional of your employees. 99 they were going…

Firestone on Tilton Road Notthfield NJ on 3/2/2021 charged me for a full service oil change and never filled my fluids, aired my tires, or actually did the oil change. Now my check engine light is on and I’m having issues with my car

My name is Terry Smith my experience with Firestone has always been good until Thursday, March 11,2021 I took my 2011 Scion in for a oil change. I had them to check my brakes and rotors as well I received a phone call at my office regarding the brakes and rotors. I was told that both needed to be replaced so along with the rotors, brakes and oil change my cost was around $400 and some dollars. I decline to have the rotors and brakes done but the oil change I did need it to be done.

After my work day was completed I went to Firestone to pick up my vehicle to my surprise my oil change bill was almost $73.00 I told the guy I never paid that much for a oil change. I said to him I use to bring my Chevy trailblazer in all the time for oil changes and it took around 7 quarts for it and never…

Visited store in Junction City, Ks. over a week ago. Wanted to replace all 4 tires that are still in good shape, but was told 2 tires had cuts in the sidewall. So, as I checked around for prices, I visited 3 stores.

00 off the set but it would be the following week (Today). Set appointment for 12 noon and later changed it to Friday, 12 March 2021 at 8:00 am. Waited all week, then at 7:50 went to drop off car.

First they couldn't find the 8 am appointment, then when found explained the tires were not in (only been a week). Asked when they would be there answer was unknown. Wanted to know if they could contact me when (if) arrived.

I thought one week was time enough so cancelled appointment. Now have to locate another dealer. I will be posting my wonderful experience with friends on…

Bought two new front tires , rear brakes ,also an oil change . 00 dollars. In twenty-four hours my new tire was flat . I had shaking with my steering wheel at 65 mph. Brought my car back to Firestone explaining the shaking in the steering wheel .

The same tech took my car for a test drive said No , steering was OK.

First of all the flat in the tire was caused by the seam not being sealed well. I lost time off from work because of this . IM A CNA for Hospice , I depend on my cars safety. This is a new store in Pace , Fl . Store no. 902559 .

The tech , John . Shame on Firestone for not believing in me and the tech lied . Now I have to go somewhere to get my tires balanced correctly.

We did a front end alignment done well they lost the dust cover didn’t screw the oil thing in as we also did oil change so it leak and fail to tell us something was bent. So took out trip and a brand new tire as well as the other front one became bald so we had to replace them so now not only did we pay for services not done right but

new tires $300 plus and now has to pay some to fix the bend we were they could do nothing for the cost of tire I disagree something does need to be done I’m am so upset by the whole thing and something does need to be done your guys should be able to do their job correctly and not at the expense of others we just not got the dust cover replaced bad bad service not sure what pictures you want we were told to get tires done first so

we have no pictures I feel…

I had purchased 2 new tires from store # In West Des Moines IA they had done everything wrong from what i asked them to do i asked them if they would put the new tires on the front and the front tires on the back i bought the new tires because the rear tires was a different size so i wanted the same size all around my SUV everybody knows they have to be the same size as you can see in the picture the tires on the front are clearly bigger than the rear and

now i cant drive my explorer because the front end shakes so bad. So i called the manager the next day he told me that he couldnt put the old tires back on but if if wanted to come in that he would sell me a new set i told him that i wanted them to make it right with me but

he refused to even consider helping me at that point all i asked…

Damaged my wheels upon mounting.

yes my window was broken when firestone were putting tires on my car. they said they had a claim in but i havent heard anything ands its been two months. i have called the claim people but no one ever returns my calls i have a claim number it is 2459356

I'm a excellent customer with Firestone. Y. m. m. They haven't even pulled my car in for service. I needed a oil change, tire rotation and check tire pressure. This is my first complaint I've made to Firestone ever. How will you make sure this will never happen to me again?

I took my 1995 Ford Escort Station Wagon to Firestone in Raleigh NC at 4305 Wake Forest Road. I had talked to Carson yesterday, who was rude and unhelpful. I didn't want to take my car there, but it really belongs to my son and he uses Firestone for his auto repairs and has a Firestone Credit Card, and that's where he wanted it taken.

He called and talked to Laqueena and set up an 8:30 am drop off and told her what it needed. (He thought it needed a new fuel filter. ) So I got up this morning and DROVE my car to that Firestone and talked to Paul.

Online at their website, Paul is said to be a kind, helpful man. I found him to be anything but kind or helpful. He treated me like I was an insect. He wore his mask UNDER his nose when he talked to me.

I'm 70 years old, but not stupid and not…

Poor service use to go a lot there to get service done has really went down hill for service crossroads airport road Roanoke Virginia, u want to be taking advantage of and spend money u don’t need stop by this one

While seeking an appointment to have fleet truck tire mounted employee who assisted me insisted on re-naming me "Bud" whereas my name is clearly stated on my company information sheet. I do not know where he received his training, but he obviously forgot it along the way; or does he only conduct himself that way with customers of color?

My car was left abandoned for 30 minutes ... No one really attended or checked my car . I checked the car 3-4 x but no person found attending it . The worker just set up the car then left for a break .

When he returned he just brought my car ready to pick up . The washer, coolant not filled. 99 package deal with free break inspection . Last year Firestone in Redwood City CA is charging me more than a $ 1,000 for a new brakes , and new 4 tires for a more than a year old Nissan Sentra SV less than 19,000 miles or so ?

I LOST CONFIDENCE AND TRUST in EITHER WHEELWORKS AND FIRESTONE . I already had my 10 car accidents and these people are dangerous .... they have to be PERMANENTLY CLOSED .

Chenal Little Rock ar let keys and instructions in drop box 630am today I had talked to someone yesterday about doing this I called at about 230 pm saying I wanted to pick up my car man at desk(said he was only one there and had been busy) said he didn’t know about my he then said he would go check drop box and see if he could work me in I replied I had no intention of coming that late he said well he could try to get it done or I could take the car somewhere else I’ve been custom for years Jerry is on vacation I did say if Jerry were there he would have done a good job That’s when he told me I could take my car somewhere else I am furious!

I will admit that at that point I was hanging up phone and told my wife he was a asshole

They TRIED to charge me for checking/shaking wheel bearings. I’m referring to a particular firestone in charlotte, nc months ago. I know for a fact it is a procedure done during alignment as I have an associates degree in automotive systems technology.

The sales person flat out refused my wanting the technician to do a shake check on the wheel bearings prior to aligning when I had the 1 year warranty at the time earlier this year. They instead only did an alignment, that was it. I was livid....

I went to my local firestone and found out that the firestone in charlotte, Nc was WRONG. It is part of the alignment procedure and they don’t charge for it. You can see in the records when I visited the firestone in charlotte, nc under my phone number which is 5853014482 or 5857368410.

turned…

They work on my Ac and then it stopped working and they don’t want to honor the work they did, but they sure do like to get paid. Also I took my truck for an oil change and ever since it’s been leaking really bad.

This is a formal complaint of service regarding location 4309 Lawrenceville Hwy Nw, Lilburn, Ga 30047. The experience thus far has been less than satisfactory. My vehicle is currently under service and has been for over 2 weeks now, with little to NO communication/updates on their part.

It has been excuse after excuse with zero accountability from management. Once realized that the service would take longer than the originally quoted "2 labor hours", I to began question their ability to handle this job. Particularly for this vehicle but I was assured by management that they had it under control and the work would be completed in a couple of days, 2 weeks later and still no definite date of completion.

I was even informed that they were short handed on cash to reorder the correct parts…

I'm a new customer, I brought my 4 runner in on 7/11/2020 for an oil change. When I called for appointment, I specified the truck takes 5w30 oil the girl repeated back said yes that's what it takes. I came in, waited an hour left, and after oil change my truck is not taking off with the punch and ease it should and has always done after a new oil change.

I called the store on Tuesday 7/14/2020 and explained my situation to the guy who answered. He said the ticket says 5w30 I said I know that's what I told the girl and she typed it in on the computer but that doesn't mean that is what the tech put in.

The loud music and carrying on I witnessed behind the glass enclosure as, well as, no masks on the techs I'm guessing they put in 10w30 or whatever they usually use. Not paying attention. So…

Fire stone-Store -87th ave

Happened at 9:30 to 9:45 AM

Robert Ruiz

Nester & Ignacio, started to fight over a job that Ignacio took that Nester felt belonged to him. Nester started to scream at Ignacio and within 2 minutes Nester ran up to Ignacio”s face and this game got violent verbally and almost physically.

I told Robert they were about to get into a fist fight Robert got the phone speaker and asked screaming for them to separate.

They completely ignored Robert and kept fight and screaming with a lobby full of customers and me standing trying to get helped by Robert looking straight into the glass and seeing the violent behavior between both employees.

They kept on for over 25 minutes, Robert went inside the work area and screamed at both employees Nester and Ignacio to please…

Stop selling warrenty lifttime alignment I'm sick of the excuses to check it and excuses your not in computer they don't want to do it unless they are getting Commission. I freaking paid for this service everyone The problem they put the paying customer up front even after scheduling me in.

Southeaven fieestone is full of ----! I called them at 2pm for a tire u see warrenty it's to late. Less than 1/2 mile had to towing 30 miles away. Plus my car is pulling to the left. I'm almost sure they lied and said they checked it.

Firestone had a bad reputation years ago I see this company is heading in that direction again it freaking said Collierville store is the only store that has the dignity to try to do fight. At times. I've been coming to you a for over fifteen years and.

Sometimes you…

I have no complaint with the manager or the work that was done on my vehicle,but to waste over an hour of my time trying to figure a way to pay for work that was already completed,and have my check approved is completely unacceptable. Not everyone is a criminal,but I was made to feel this way.

As of now,UTI has left a bad impression with me,and Firestone. I would appreciate some sort of reply,but if Firestone believes this is not a valid complaint,then my attitude and business will be elsewhere in the future. thankyou, Ed Dylong

I took my truck into your store at 5505 S Cooper St Arlington, Texas 76017 on June 8 to have battery checked and diagnostic test as it was taking me several times of turning the key and getting silence before truck started.. After initial tests they could find nothing wrong so kept the truck overnight to run more tests.

They called me the next day and said they thought it was the immobilizer not reading the key and someone was coming to check and told me it was $195 for a new key I said ok (didn't tell me til I was paying it was an additional $125 to program). Called me next day and said it isn't the immobilizer it was the computer and it was $2000 I told them I wasn't putting that much into an old tuck so

I would use key without a chip to start truck, they then said the guy said he…

Lifelong patrion , I brought in my BMW for a battery replacement. Waited nearly 2 hours before they pulled my car out of the parking lot, into a stall and just as quick as it went in they backed it out, put in back in the space came in and said "Mr.

he proceeds to tell me they don't have a way to reset the computer in my car once they replace the battery. One would think they should have known this. What do YOU think? I used to like the Firestone I went to for years in Kendall before I moved to this problematic location here in Homestead, FL, yes I've had problems here before only at this location.

I'm certainly not returning here to get any of my 3 cars worked on. What do YOU suggest?

On 6/25/2020 I had a brake fluid exchange by Tim, on my 2000 Toyota Cambry. When picking up the car I was told I needed a master cylinde. Indeed the brake fluid was purple. I was try the brakes as they seemed spongy.

Indeed the brakes feel was much different from when I originally came in for service. The service manager Stanton Seller said to bring the car back and he would supervise the repairs. I therefore drove home, however the brakes were almost non functioning with the pedal to the floor.

I said the brakes worked perfectly when I brought the car in for the fluid exchange . With a $ 1,183,000 bill pending I was frustrated and overwhelmed. Why did they they all me to drive home with a dangerous brake system?

Why didn't they test drive the car before having it released? , Roswell,…

I purchased 4 new Firestone All Season BL 185/55R 16 83T 65000 mile tires at the Firestone Complete Auto Care on Jefferson Rd. Y. on 7/6/2018. I discovered 3 bulges in the sidewall of one of those tires on 6/30/2020 after having only driven 22,000 miles on it.

I made an appointment with the above dealer to have it looked at and replaced as clearly it was due to a manufacturing flaw which allowed it to fail. I was asked to leave the car and Daryl the Firestone personnel I talked with, would get back to me regarding a warranty replacement.

His subsequent call was to inform me that the best he could do was to replace it at a cost of $90 plus and that it was probably due to improper maintenance. I have had the dealer I purchased the car from do all of the scheduled maintenance including…

I went to have an oil change 06/28/2020 and also payed for my headlight bulb and my running light bulb.. to find out they didn't change either one and lied about it.. I have a light bulb i bought thinking they can use it but they said they have to use Thiers ..

when i asked them for the old bulbs back the guy gave a bulb that wouldn't fit my Tahoe and the manager on Sunday(06/28/2020 told me that the running light was working when he drove it to the parking lot but it wasn't.. then he said , you may have electrical problems with my running light..

but charge me anyways for labor and the bulb.. what a bunch of liars and a huge rip-offs.. I will post this on all media and make sure NO ONE USES FIRESTONE . ps. I have the bulb they gave me when i ask to see it and they told me the running…

I took a 2007 Honda accord in for an inspection. One issue The inspection required 2 new tires, which I purchased, one of the new tires had a slow leak. 2nd issue - the Honda has a key to remove the tires, Firestone, store # 007277 gave the key to another customer (not my fault) so we were told to purchase new lug nuts and

they will refund the cost (an inconvenience, but we did it anyway) we were refunded for the cost of the lugs, not our time and gas. Firestone had to remove the lugs they put on and replace w/the ones that goes w/they key But the main reason for my compliant is I felt threaten and no customer should experience such a feeling.

We (husband and I) dropped the car off on 6/20 at 3:19, we waited until Sunday, finally got car at 2:08pm my husband, Shawn Hutson had called a…

I purchased 4 new Firestone all weather radial tires for my 2018 Toyota Corolla in November 2019. May 2020 with only 20,000 miles on tires they needed replaced. At first they dealer "Tire Express" replaced just the front tires and moved the rear to the front.

Drove the car to only experience an extremely rough and noisy ride. Went back to complain and the rear tires were "cupped". I was still paying on the 4 tires that I had charged on my Firestone credit card and then needed to purchase 4 new tires.

I am a 70 yr old woman and I can honestly say that I have NEVER had to replaced tires that only had 20,000 miles on them. Did all the necessary rotation as I always do. I feel that I should be compensated in some way.

Paid over $600 for the Firestone tires in November 2019 to only have to…

My complaint is against Firestone downtown Lincoln Nebraska. We have had multiple problems with them. I left a message for the district manager he did not have the courtesy to call me back even knowing what it was about he simply had the manager from downtown call me.

I have paid off my Firestone account I have closed it I was a 3 to 4 car total maintenance family for 15 years. On the flip side I have nothing but good to say about the North 66th Street store.

Feel free to contact me if you want further information.