FNB Corporation

To reversed money to the wrong reference

I walked into the lobby and was asked by a teller could she help me my answer was I’d like to open an account. Then another employee hollered out were too busy today you’ll have to make an appointment. 5 employees in the bank.

I was a director of the Commerce Bank and simply wanted to open another large account which I will take to a better service bank along with my other accounts. Having been a Bank President before and one of your stockholders I thought you should know.

No need to contact me. The time of this occurred at 11:00am June 20,2023. Thanks

The hours of operation 9 to 4 Mon through Fri are so inconvenient for any business for day time workers. There are no hours past that on Thursday or Friday like other banks. There are no hours on Saturday or Sunday.

Now my local branch doesn't even have a drive through for ATM or window service in Pottsville, Pa. Its like they don't want business. I feel like I can't deposit or get cash out of my local bank. I might have to go elsewhere because it is so inconvenient.

I have never in my life experienced this pathetic service form FNB before.

I have been trying to change my OTP number to my new international number since 3 January 2023 and it is still not changed. I speak to someone at FNB every day, I have emailed the documents they need to change my OTP number 5 times already. No one and I mean one I speak to can assist me, I am just put though to the next person and to the next person. I mean how difficult can it be? I just want to get my money out of FNB and close my accounts. I am done with FNB!

HELLO PETER SAYS HELLO !!!

I warned you I would go public ... ENJOY

05 Nov 2022, 12:17 FNB connect SCAM FNB connect

FNB customers be aware of this scam !!! Do not sign up for an FNB connect account

I signed up for a cellphone account with your company

We recieved the cellphone in May .. in June the device wouldn't charge and started giving errors

The phone was then sent back to be repaired.. it stayed with your company for weeks with absolutely no communication from your side

Apparently they couldn't find the fault so I requested a full replacement .. the new replacement arrived on the 11th of October

The replacement device was used for 4 days before the exact same error messages came up and again the phone wouldn't charge

You have now sent me 2 devices that do not work !!! You…

00. so then we asked them to deposit my check into her account and they also refused that. I don't know who Is running that bank, but they are not doing a good job. They straight lied about my sister account to her face.

The teller said her supervisor would not let her do either. You all really need to know who you hire. How can you trust a bank that lies to you. I will never bank there again and my sister is done with them also.

This is in Perry Oklahoma First National Bank, I've already posted on my Facebook letting people know how they treated my sister and I.

Zero Stars for this pathetic service.

FNB cancelled my physical credit card and my virtual card some time ago and I was issued with a new account / card and virtual card. Days ago I find out this cancelled credit card and even the virtual card is still linked to me and wait for it…. MY NEW CREDIT CARD profile!!!! This resulting in any transactions from that old card and virtual card pulling to my new credit card account. Iv been wracking up fees I had no idea for and now I know why! I even tried a “pretend” transaction as I thought there is no way FNB would do this and well was I WRONG! I received a sms notification and everything!

I am absolutely disgusted with this. Can you imagine you cancel a credit card for whatever reason which could include FRAUD and only to find FNB links your…

About 1 year ago my wife and I went into FNB to enquire about their cheque accounts. When the consultant assisting us saw my income, she immediately started persuading us to go for the Private Clients account. e. dedicated private banker, SLOW lounge access etc.

Both my wife and I signed up. To date, fhe account and service from FNB has been nothing short of ABSOLUTE RUBBISH! Our so called "Private Banker" Muhammed Husain is a non-entity. I'm convinced this person does not exist because he never actually does his job.

My wife requested for a savings account and her account was supposed to be debited by an amount to start the savings. It never happened and despite numerous attempts to get Husain to do his job, he simply does not care.

To make matters worse, we booked an international…

I got locked out of my account. They refused to unlock my account because they refused to search for my birthdate claiming they lost all my info and I did not have an account with them. I would not have an online account if I didn't have an account with them.

This was after I had to call them 3 times each time waiting on the line for over 2 hours. The customer service representative was rude and refused to help me. I still cannot unlock my account because they are still claiming I do not exist in their system.

I have had this account with them for 10 years. I find it very strange they refuse to help by giving me a BS exuse that I do not have an account with them. They do not want to do their jobs and help anyone who are having issues.

I am very frustrated that they won't even send me an…

FNB sunnypark in Pretoria is ridiculous, it's only one phone in the branch and customers are waiting for more than hour, time consuming and don't think we attend issues while at work.

The worst service ever for a private clients. All Fnb does is to deduct my money for private client service if I need help I am taken from pillar to post.

I am not interested in the private client service, I would prefer that I be downgraded or I am leaving FNB

Enquired and requested fnb consultants to please transfer all my foreign deposits from my savings account straight into my cheque account as my cheque account will be in minus and my debit orders won't be able to get paid off. It's been four months now fnb has not taken any action about my request and I'm a loyal fnb client why they ignored my request I don't know.

At the First National Bank in Ebensburg PA, I always have to wait on someone to help me in the drive through. I just went the other day and waited for someone to help me when I hit the call button and another car pulled in beside me in another lane and they helped him first when I was waiting for 15 minutes all ready. I don’t always have time to wait around and am disappointed with the service.

I got a message that someone is trying to use my card twice and it declined

I would like to lodge a formal complaint with the Paypal FNB Service. At 12:15 on the 22nd June 2021 I called for Paypal assistance. The woman on the other line was aggressive and rude. When she abruptly said to me when I asked for why I needed to do something, she said "Miss, you don't need to complicate things".

When I asked her for her name and she went silent and refused to answer. I want this call to be pulled and to lodge a complaint. This is why I left FNB in the first palace and joined Standard Bank.

Sad, as I was in FNB branch and the staff worked endlessly to help me. Please advise how I take this further and lodge a complaint against this staff member.

I've never been more disappointed with the service ive been receiving for the past week,my account was closed without notifying me, my salary hasn't bounced back 4 days later and everyone is giving me a different story trying to justify themselves, If I don't receive anything by 12h00 today, Hello Peter will be my next resort cause I haven't got a single to my name because FNB messed up.

We have lodge numerous queries on the FNB online services for both the business regarding accounts and transfers that we can not use, queries about debit orders, applications for loans/credit solutions on the businesses without any response. then we lodge complaints on the FNB online banking and still no reply or feedback from FNB. FNB were very good with services regarding business banking, but the last 3 months it is really disappointed. We are busy to move all our banking to ABSA and hoped we wouldn't have to do this due to bad service from FNB.

017 6311790 0714347328

5K then I close this nonsense account immediately.

There was an account taking money from my account. Asked for a reverse for cash but didn’t understand why I had to renew my account instead of doing a stop order for that particular account I just want my money back

Cannot get hold of any person to get help with our account

Good day FNB

I'm not happy with the service you giving to your client, a client can't be holding for more than 40mins so he/she can be assisted, you could imagine how much was spent on airtime. If your consultants can't handle the high call volume why don't you guys hire more people so that your clients can be assisted in time, service is what is growing the business if now a person would ask me about moving their salary to you guys, do you think I could recommend you to them NO!!!. I'm so disappointed by the service you providing to your clients, we can't be paying so much in bank charges and then we hold for so long when we want value for money. A person can't be holding for so long even at Captic bank to be assisted or even at other companies like OUTsurance. I'm not happy at all.

Good Day

in April 2018 I was charged Service fees of R356.55 why when my service fee is R99 it only went up on the 1July2018. Every month I am being charged value added services why who authorized this who gave the bank permission to deduct this? MAY 2018-R88.45 VALUE ADDED SERVICES MARCH-R66.55 VALUE ADDED SERVICE FEES JUNE -VALUE ADDED SERVICE FEES SERVICE FEE JUNE R68.90 APRIL VALUE ADDED SERVICE FEE R66.56 MAY APRIL 2018 SERVICE FEE R356.55 what was this made up of?

Very unhappy about this

Patra plaatjies Is non FNB withdrwawal fee R75.20 this was charged on the 31 MAY 2018. My service fees has

Out of 3 ATM machines at Melrose Arch only one is working and even this machine has to be tried twice, the first time I received a message: Please try another FNB ATM........ This morning I tried to get the amount of R.

00 from the ATM at Morningside shopping centre. The maximum amount I could have drawn was only R. 00. I decided to return to Melrose Arch where again only one machine seemed to work and quite a few people tried to get access.

When I demanded to see a Manager at Melrose Arch, I was approached by a lady, I was not greeted nor received an apology. She however put my details into a computer and took me to the ATM section, where in the meantime were at least 12 persons waiting to access the only ATM which was working.

However I was advised, that I could draw cash at Checkers…

On the 7 March 2018 I've ordered a dress from the Merchant (Floryday) however the order did not went through and R935.22 was deducted from my account and still pending as I did not receive and merchant. A dispute form was completed on the 4/4/2018 and to-date there is no response from the bank instead they take me form pillar to post. Therefore I will appreciate if the money could be reversed as I've been making numerous requests since April 2018.

Regards' Meisie Ledingwane

Month end at FNB Saveways only one teller open. Q is about 15 people. In bank for almost an hour.

Good day.

I have tried numerous times to send a complaint to FNB Connect and am unable to send to them. Am now trying any other contact or avenue to get a response.

I am most dissatisfied with the services and products provided by FNB connect. I pay a monthly contract fee of R150 for the inferior products you provide. I recently had to have my device replaced due to it being faulty. The problem was that the device would continuously reboot itself until eventually the battery was flat. I accepted that this might have just been a one off faulty device. You then replaced this with the same connexs x1 unit. Now, only a few months down the line I am experiencing the exact same problem with the replacement. Upon further investigation online, I have discovered that this is an inherent and…

hi I want to make repayment on personal loan so I want make an arrangement my ID 8304276141080 so can you pls send me arrangement form or account and balance that I'm owing

Tellers are needed at Peddie as we also bank coins and deposit ATMs are sometimes faulty.Its towards Xmas stokvels are to close and their teams getting their dues.Drawing big some of money and travelling to King William's town or Grahamstown is expensive and risky.Iliterate people not used to the new technology worse when they have to travel.Please do something and help us with tellers.

My fluid account has been blocked due to "suspected scam account" and the fraud unit is doing nothing to get my account open. Thembelihle who blocked it couldn't be contacted and now the servers are down. so I go a weekend without money. Please help. 7410180058087 tel number 0834502667

Complein is about my mothers bank account. * My mothe Mrs. Boniwe Elsie Mzantu/ ID 4811200630081. My mother is mentally disturbed and she disappear on the 20th 04/ 2014. We need help to know what's going on to her monthly government employees pension fund. Can you please give us advise on this matter

Thanks Zola Masondo email: zola.masondo@ gmail.com Address: 1080 Uhuru street, Simunye ext 5, 1779 Westonaria

I sent money to a friend using ewallet services, she still has not got the sms containing the pin but the transaction went through because money was deducted from my account.

6 weeks ago I attempted to cancel my top up contract with FNB. Which they eventually did for me after 3 weeks of fighting. I then got charged a R100 migration fee because their SAME sim card was now being used for pay as you go. A R100 fee that was not disclosed to me during this process. And I still get debited for the contract AND did not even receive the data that they charged me for. During this 6 weeks of fighting. I needed to continue to purchase data. A total of 8 - 10 GB of data (my average monthly use is 2 - 3 GB) where they cannot yet (after 8 days) tell me where this data went. My systems and data use programs only indicate that I used 5GB this month.

Their customer service is shocking where they expect a 6 week turn around time to be my problem and that I need to be patient…

I'm not happy with the decision taken without consulting me. I get paid on the 25th only when there is holiday and week end they sometimes get paid early but FNB took their decision without me. I would like to inform you guys that please change it to 26 or 27 not before that please.

Otherwise, how can I contact First National head offices? They will not return multiple phone calls.

I have lost my bank cards over 30 days ago and have requested a replacement card over 30 days ago. To date, it is unclear where the card is, if it has been dispatched, and when I can hope to have the card.

All this after calling 10's of people, speaking to credit card department, my private banker, numerous private employees and the couriers who are suppose to be sending the card. When next I am in South Africa, I will most surely close all my FNB accounts and move to Standard Bank.

I have had enough of this pathetic service performance from this bank.

On 1 September 2016 I phoned the First National Bank service help desk to query an FNB Credit Card transaction. I was on hold for 34 minutes during which time I was unable to talk to a help desk operator .

The automatic voice mail system sent me back to the pre recorded voice mail message on two occasions without putting me back to the operator. A complete waste of my time and it certainly does not reflect well on the efficiency of FNB.

Needless to say my query remains unresolved.

On the 10th July 2016 my husband went to an FNB ATM not far from our home to make a withdrawal from my account. when he got there two men were at the ATM they finished their transaction and the one walked to his car and the other walked to the side of the ATM as part of the queue. My husband inserted the card and pressed in the pin, the card got jammed and the screen went funny, he immediately tried to cancel the transaction and pressed the cancel button a few times, the card did not come out.

The man that had rejoined the queue came closer to my husband and said the same and happened to him, he then left. The ATM screen had return to normal and the card was still "jammed" he then processed to call me and ask me to block the card as it had been swallowed by the machine, I did that. We…

I went to First National bank in Chatsworth, as I needed a bank statement for personal reasons, I waited in the line in which I was directed in to receive my statement, I was approached by a Staff member by the name of Raeesa, she offered to seat me down and use online banking to retrieve the statement faster, she kept me seated for over 30 minutes where as the line could of taken me just 10 minutes, throughout my stay there she was pretty sarcastic, I never asked her for help she offered it.

Firstly she gave me a silly comment when I told her I don't have my bank card with me when she asked for it, and then poked fun at my cell phone which is a blackberry, a blackberry is a smartphone and she claimed that its just not good enough for online banking. Her attitude was terrible. She asked…

We have a One Account with FNB. It is rather troubling and disappointing that we have sent several emails and tried unsuccessfully to contact the consultant nominated to us. She has not replied to any of our emails either. I find this service if you may call it that rather shocking and smacks of pure apathy.

Looking forward to hearing from someone from your department.

Filled a claim for fraudulent charges. After waiting 11 business days. They refused to refund the money into my account. Further more the person who investigated my claim never once returned my calls and avoided 98% of my calls each time I called.

I am still waiting for feedback from the Credit One complaint I have sent a few months back. I would like a immediate response or I would have to take this matter further.

Recent two interest rate hikes, a delay in effecting new stop order but making 100% sure that the short payment is made in cash. Received a call from a consultant who was told that the short payment can be made cash and there will be no change to my account.

Credit One will revoke your flexible facility and will re instate the facility under their own condition. Who really want to do banking in this manner.

I withdrew R 1500.00 from my account at O R Tambo international airport FNB ATM. When I returned home I had checked my phone the first sms was R 1000.00 that was "withdrawn" from my Easy account which did not state the location of where the funds were withdrawn. 2 May I went to the FNB branch in O R Tambo airport and showed the consultant the sms I received of the R 1000.00 that was taken from my account - the consultant then took my card to check my statement, she advised me that the R 1000.00 was frozen on my account because I had gone to the wrong bank.

I then had to fill in paperwork for the funds to be released back into my account within 7working day. 11 May I then went to Birchachers mall in Tembisa the consultant told me that it was a technical/system error from FNB. She then made…

My mother passed away on 2-11-1016, my sister went to the timberline branch of first national bank of Fort Collins, they would not deposit the checks for my mother, my sister called me, and I came over and the people at the bank were very rude to me, they even escorted me out with a security guard, because I was upset. I took the checks to another branch of first national bank of Fort Collins Colorado and they deposited them in a friendly manner. Angie the bank manager of the 205 oak street branch.

Angie deposited them under customer deposit. I was very satisfied (she is the only one at this bank with customer service skills). I complained to Karen Sorensen the manager of the bank managers about the timberline experience, I got a voice mail back from her that said, I would not be treated…

My credit card has been declined now for a few weeks. Sometimes they don't work for whatever reason, so I was not concerned unduly. Today I phone to find out why it has been declined yet again, to hear that since I haven't FICA 'd it (again). All very well.

I was told that I was informed last year that the FICA was due. No I wasn't. Before the bank blocks your card, would it not be polite to put it on your invoice, phone you, email you or one of those other really convenient methods and save their clients the embarrassment?

Does it actually matter to the banks that their clients are what keep them in business?

I went to open a savings account at FNB Welkom today. I know its end of the month and busy at all banks. When you want to see a consultant you need to write your name on the register. After waiting an hour (my whole lunch time) I asked a consultant how far I am on the list, she said there is still 4 people before me.

On the sheet I saw that there were already 6 people helped after me. Why am I writing my name on a register if the people is not assisted accordingly? Very poor service. All the advertising is false! I will never go back to FNB and I will not recommend it to anybody.

On 20 April 2016 FNB Bank confirmed it had received an instruction to transfer the sum of USD 2,500 from the account of Asia 2 Africa PTY at Barclays Bank Zimbabwe Ltd Account number. The Trace ID is FGLC3WVE. I received the Notification of the Payment which is on the FNB Bank letterhead.

However until today the 27th April I still have not received the funds in my account. When Barclays tried to trace the transaction using the given Trace ID, they can not find the record of that transaction. The bad thing is I have written to FNB Bank and no one seems to be interested in responding to my inquiry.

I don't know if I have to approach the courts or the media to get a response. I should have received these funds on the 23rd or 24th, I believe someone at FNB is sitting on these funds or has…

On 23 March 2016 I received an email, informing me that my cheque card will expire at the end of April. I had to visit my nearest First National Bank branch to apply for a new one. As I am staying in Swakopmund / Namibia, the local FNB branch informed me that they can't help me and I must get in touch with my branch in South Africa. Dialing the phone number which appears on my monthly statement, did not work in spite of several days' efforts. Only after phoning a friend in Leeudoringstad (Lds), I learned that the "old" telephone number was replaced by a central one. When I eventually reached my branch, an official named Joey Kok told me that this branch can only issue my new card if I collect it personally.

Well, nobody in his right mind would travel from Swakopmund, Namibia to Lds, South…

I want to make deposit of R12000 at ATM. ATM took money and give slip saying your cash deposit was unsuccessful. I must wait 12 days for money from FNB. It's not acceptable.

I was the victim of a fraudulent scam in Aug 2015. Since then nobody from FNB Fraud department has contacted me, despite my enquiries to them. The SAPD has confirmed that the perpetrators used fraudulent ID documents to open the accounts at FNB.

Its assumed that those accounts has been closed by FNB, but no refund to my account has been done. SAPD Germiston also phoned me, indication they might have allocated the perpetrators, which is conduction the same fraudulent activities, which increase the trust, we as the public, have in them.

But its with utmost disappointment that not a leading banking firm like FNB, doesn't even respond to this case, let alone transfer the money back.

Nedbank and African bank debited my account even after the NDA told them not so now its difficult to reverse that money. We've been try to contact FNB but no one picks up the phone. I went inside the bank they told it takes three day for them to refund me please help me.

Has anyone successfully filed a grievance against First National for this?