FNB Corporation

I am experiencing the WORST customer service at First National Bank I have ever experienced. On February 13, I drove 3 hours from Washington DC to Harrisburg, PA for the sole purpose of closing my bank accounts. I was met with, "We can't close your accounts until Tuesday because we don't have account totals." Seriously? Way to plan for the merger! I signed all the paperwork and was told they would mail a check on Tuesday, February 16 to my temporary residence in Thurmont, MD.

It's only 80 miles away from Harrisburg so should have arrived the next day. Wednesday, the 17th came and went. Thursday, the 18th came and went and still no check. I called Friday, the 19th and was told the checks weren't mailed until Thursday and should arrive early this week (Feb. 22 or 23).

It is now Feb 25,…

I have been using an First National Bank corporate account till I changed the account to another bank. I could not be able to pay the bank charges since they didn't allow me to close the account. I'm now owing about 4,000 charges but still they say even if I pay that 4000 they won't cancel the account?

Am I forced to use your bank? I'm under debt review and this is too much for me.

Good Day, I got money and got the sms that it was in the bank but its not reflecting in my account. What could possibly cause this? The transaction is always going in on the 1st of every month.

I asked for advice from the First National Bank customer service number in about 2009, where I was not contacted back as promised. I left it and used alternative method of advice to solve my issue at that point in time. Last year November 2015 I contacted them again for advice and assistance. I received no feedback, despite of my emails requesting feedback regarding my last discussion with them. In the beginning of January 2016, I informed them to cancel my law on call subscription, due to non existing service delivery. After all one cannot continue paying for a service without deliver of that service. I was informed via sms today that I require to pay firstly my December subscription fee, as they did not deduct it, and secondly my January fee.

I refuse to have any further deduction made…

I have made payments on my FNB cheque account monthly, acc was handed over to Attorneys Blake and Associates but now all of a sudden I get notification acc handed over to Debt-in collections. FNB don't communicate with clients, acc is handed over to two different sources and FNB don't check properly as to whether client is paying account. I have proof of all my payments.

First National Bank need to learn to communicate with their clients and stop moving accounts around to different collection companies. This is frustrating and annoying. I am so glad I don't bank with this incompetent institution.

When I arrived I was never introduced to your new system of taking number from the door. When your staff realized that I realized by myself that I need to have a ticket, then stupid illy she wanted to help. I always trust FNB with money, but not now.

The ATM at the Fairways on Main Centre in Howick, KZN, needs urgent attention! I am in a wheelchair and find the following problems that render the facility unusable: 1) The screen is too high, 2) The screen is sloped upwards so that it reflects the sky and sunlight, and 3) Because of (1) and (2) above, the various prompts are literally invisible. Today a very tall man came to my assistance but even at his height he had to shade the screen with his hands before he could read same - which eventually led to the discovery that the damned thing was out of order anyway!

The following steps should be taken as a matter of urgency: a) The screen height must be lowered, b) The angle of the screen must be altered so that is sits vertically and, c) Some form of awning must be installed to prevent…

I logged a complaint about Woodmead bank and the manager about a service fee that I’m charged for that I am disputing as I was not informed of the fee. I received a call from Bheki Ngiyani and I was highly disappointed in his service. I got a call from Dima at the First National Bank corporate number on Monday saying she is dealing with my complaint and will get back to me in 24hrs, we are now on Friday and I have not received any call regarding my complaint.

I refuse to pay the service fee as I was not informed of how much it would be, if I was advised of how much the service fee is I would have done online banking, I am disappointed in the service I am getting from FNB and I’m at a point where I feel like moving to another bank now, I want someone who is going to assist me to sort this…

Does First National Bank have a dress code for its female employees? If not, it really should. I get so tired of going in to do a transaction and having the female employee leaned over working on my deposit and her cleavage falling out of her top. Literally. I bank at the store on N. College Ave. in Fort Collins. I finally asked the gal as of late if she realized just how revealing her top was? She coyly said "Oh really?" But you knew she knew. I don't know if that is their way of trying to hit on male customers or just dressing flirty.

This is a bank not a Hooters and if that is what we wanted to see, that is where we'd go. But I for one was really glad it was me not my husband at the counter and I'm not sure I would ever have my husband step into the bank truthfully. The poor guy would…

I applied for a home loan at First National Bank two month ago. , why can't they do a motivation for me, I don't understand, I pay more rent as I would have pay a bond, I think Fnb corporate office is very unreasonable and

even after we have a lawyer to write to them that the furniture store have unlawfully put her name on the report. Fnb could have helped, they could have seen how they can motivate but they just done care for a normal account holder.

It is sad that they don't wane help.

I was called by First National Bank customer service center to offer me an over draft facility. Agreeing that this was a good idea we went through all the questions, credit checks, I was told I qualify we agreed on an amount, we probably spoke for 15 minutes.

At the end of the call she assured me all was in place and had to ask a few questions that needs to close of call. One of them was, can First National Bank use your information going forward to market new options, and I said no.

I was then told, sorry you cannot now get the product as you said no. Really? What nonsense then why did you waste 15 minutes of my time. Please listen to the call as it is recorded.

00 dollars to my account. I asked for more deposit slips. 50 out of the check I deposited. She said OK. She did not tell me that they do not receive the money for the deposit slips. I do not use checks only my bank card.

So every time I use my card I check the balance at their ATM. I received my deposit slips on 11/2/15. 50. Because of not being informed by her that it would not come out immediately. I checked my balance on 11/3/15. 98.

09 short for my deposit slips. I received an overdraft letter on Monday 11/9/15. I immediately went to…

My First National Bank complaint is regarding billing and late fees. I have been having an ongoing late fees lasting over two years or so. 62 on the account in CPI fees. 92 and he stated that at the time they didn't serve as importance due to the fact I didn't specifically ask about CPI fees as if they weren't a part of a total balance.

I believe he did this so that they might further collect interest on an unpaid balance. The other accumulated late fees were said to be due to an increase in a CPI that caused an outstanding balance.

My original post was regarding not receiving a debit card as of 9/21 after opening an account on 9/01. My card was over-nighted by a different branch as promised, at which time I stopped in my branch ( in Sarver, PA ) to choose a pin # and explained how I'd finally gotten my debit card.

after finally being given the option to choose a pin I was told to wait an hour or so for the pin to be active. NOTHING! WHAT is going on in this branch?!!!! There should be an option for a 0 star rating. ridiculous and frustrating.

Where's my compensation for my inconvenience?

I opened a new joint account on 9/01/2015 at FNB of Sarver, PA 16055. Twenty days later and I still don't have a debit card. Thankfully, it is now being over-nighted to me as of today thanks to the help of FNB's Natrona Heights, PA branch.

As I was told, the manager at the Sarver location assumed a new card was generated upon opening a new account as was the case at her previous employers. She is fairly new at the branch, honest mistake. I was told there was a new card ordered when I called to inquire and she apologetically informed me of her error.

My significant other ( whom I hold the joint account with ) inquired about the cards status today ( 9/21/15) and there still hadn't been a card ordered. I find this very frustrating as I use my debit quite frequently and not having one due to…

I access my money in FNB for 3 months now. After they lost my card failed to issue me a new one because they forgot to take down the 4 last digits in the old card. They suggested I open a business account which I did but the consultant who was supposed to give me my card lost it again.

They then made me a new card but failed to transfer money from the old card they had lost. I spent the whole night at their branch in Revonia Friday 31st of August, with a consultant who was trying to resolve my problem.

At one point in the morning we managed to withdraw R5000 which she deposited back using an atm and I left with nothing. Monday they told me they have failed they will transfer my money to my ABSA acc, today I find out they deposited a cheque which means I have to wait another 7 to 10 days…

Unacceptable behavior on phone, First National Bank customer service told me that “I'm lucky he did not take all my money, he only took half”. You will surely pay for the bad attitude on phone and rude behavior, rude responses. I want FNB to present qualifications to me the public, and I want a letter from FNB corporate HQ to say they are sorry for the telephone manor of the reps. He was very rude with bad ethics, I also want the recording of the conversation, as we are taking the matter further legally, and FNb need to indicate the status of all their staff giving advice to clients on phone, or email, or sms.

I demand FNB management making contact and explain poor employee attitude, and the reason for his behavior. I want senior staff call me back, or authorized persons please. The…

The owner of the house Mr Lodwick Maruping and the majority of Teanong, Tembisa residents were offered the so called low cost housing by the Department of housing and financed by Khayalethu Home Loans and First National Bank in 1990. Condition of the Houses were extremely poor. Houses were just one door house with no proper ventilation, poor indoor toilet with little and no privacy, poor walls construction which caused severe cracks. Mr Maruping Lodwick decided to rebuild the house since the condition of the house was a danger to his family, when it was windy the walls would shake and in rainy times it was just a disaster. He built the house to suit his large family of five kids and wife.

Poor Teanong Community decided to confront the Khayalethu and other related parties and wrote…

Morning. I'm a Client of FNB Namibia Windhoek Main Branch I have apply a Visa online. From my Card wise account so the transaction was Block by FNB. And I have received a text since the 4 June 2015. Saying reserved for Purchase I UK visa. And the Amount of the Visa was 2664.00 Rand. So I went to my Branch to complain. They have gave me a form to fill in. I did. Is almost 3 weeks.

Time I have not receive my money back in my account. I went there this morning they said the Problem is First National Bank South Africa. I want to know. What is making a delay. Because I need to use that cash to pay somebody who use Standard Bank. Since Fnb Namibia said I cannot use my Visa debit card to pay online my visa.

00 fixed deposit on Saturday 23/05/1015 at First National Bank Stellenbosch with the understanding that I will get 10000 ebuks in return only to find out that it is not so. I apparently did not open the account the right way.

to me this is not right. Is my investment not big enough or is this another scam going around.

I have a business account with FNB, tried to open a personal Acc and was told that my ID was listed with MFC. I followed it up with MFC since I was mistakably listed. MFC provided me with a letter stating they have instructed the South African Fraud Prevention Services (SAFPS) to remove the negative listing on their system.

my life is on hold now and I need to move on, can someone out there help or I'll have change this bank

I'm banking with FNB for the past 10 years,i have a personal acc and a business account. 00. FNB reject my application instead this happens 8 years ago also and ABSA bank gave me a loan,please tel me why. 9 years ago FNB reject my house loan and Standard bank approve, please tel me why.

Now FNB reject again and Nedbank approve my application,please tel me why. I was never was blacklisted or on it in my life whats your reason. I have also account with Nedbank, Standerdbank, and ABSA. I will pay up my overdraft with FNB and move my Business and Personal account to other bank.

I'm waiting for your response.

Can not get hold of First National Bank pay roll to fix an issue with my account. Customer service so far has been poor at best. Can't contact anyone there at corporate.

Went to bank on Friday 10april. Money was fraudulantly taken out of account. Advised the consultant of all transactions which was fraudulent. Was told manager not in but will be contacted Monday 13april. Did not get a call - went into branch after one o clock . Spoke to customer service which advised that the manager is stil dealing with the query, and that we will be contacted by the end of the day. Husband was contacted on Wed 15 april to come in and to again advise which transactions was not done by him.

Went to branch on Thursday 15april with all the information required. Someone advised him the signatures on the transactions was his signature, but they will give feedback in 3 days. I phone today 22april to find out the status of the query. Was told by Charlene (receptionist) that…

Please help and tell me what I can do, This afternoon I went to an garage and inside the store were an small atm and I used my card there to withdraw R 1000, and it only through out an slip and no money. So I Through the slip away because I thought there were maybe something wrong with that atm, So I went to another atm and withdraw R1000 again and received the cash.

when I got home I saw both the R1000 first the one at the garage went off my account and the other R1000 also, I told my wife about it and then she explained to me how the atm at the garage works that I must give that slip in at the cassier to receive the cash.

There where no sign at the atm informing customers the steps to take, and this were a first for me to see an atm working like that. So now I what your help, please…

A disappointment when FNB could not give me a referance letter regarding my home loan which is up to date because I did not choose them for my second home loan.

I have been banking with FNB for about 4 years now and at that time it was the best bank you could ever find. 3 years ago I wanted to buy a house, they could not assist me as I had no accounts.

I applied for a loan and I was paying it monthly. FNB called me and they offered me a credit card and an overdraft in my account of which I did not have a problem with. I was paying these accounts regularly until I realized that the was amount which where added in cheque account monthly, I called I requested for an explanation, no one could explain it.

They told it was my penalty fees but I did not understand why was is it done weekly. I then decided to put my salary in my savings account to monitor the cheque account and it stopped for a while then I started paying my overdraft manually more money…