Ford

I have been in a rental for 2 weeks my ford is still not fixed and it’s covered with warranty and has been siting in the same spot at the Ford service department. How long does it take to fix a car and am I getting reimbursed for the tow 2 times and my rental because y’all refused a loaner while my car is suppose to get fixed. I really need to let people know when asked Ford is not the way to go !

I am the owner of a 2019 Ford F-150 VIN# 1FTEW1CP9KFB4477. I have written twice previously via USPS (once certified mail) regarding ongoing catalytic converter, misfire and other issues with this truck. I am once again getting FordPass notifications regarding yet another catalytic converter issue.

I believe one or another of the catalytic converters have now been replaced five times. It has been such an issue that Dick Masheter Ford (Columbus, OH) suggested I contact Ford again and inquire about a potential buyback. They said that you should be able to access the service records to verify how this has become a real issue that even the Ford Engineering service representatives have been unable to resolve.

I would be interested in making a bargain deal on a comparable equipped new Bronco but…

I went to see what prize I won from a mail flyer received in the mail. It said vehicles as low as $239 a month. I expected a good visit with good customer service however I did not receive it.

My sales person was named Liz and she introduced me to her General Manager who never introduced himself. I was going to trade in my 2016 Nissan Rogue AWD. 46 The supposed General Manager to me I could afford more and with high pressure sales tactics and refusing to give my keys back had me to agree to a higher payment and

now I believe I have been down graded with a higher payment on a vehicle that is potentially unsafe with the high winds prevalent in my area. Their contract says no cooling off period so I don't know how this situation can be resolved to make me whole.

Nobody should have been…

Kennesaw Mattress Outlet

Kenneth Abernathy-2953 Cobb Pkwy NW Suite 14, Kennesaw, GA 30152- (678) 324-6323 February 20, 2023 Dear Mrs. Elena Ford., I have an interesting and unhappy true story to tell you. In October of 2018, I bought a 2018 Ford Liariat F250, 4x4 Crew Cab with 6.7L for $65,000 at Hardy Ford in Dallas, Ga. It was the last 2018 in the lot and I was excited. As a small business owner with a mattress store, I felt this would be the perfect truck to periodically pull small trailers with mattresses when my delivery guys were not available. I am meticulous about caring for vehicles and with this truck I religiously changed the oil every 5000 miles. I always keep up with my receipts and this is the story they tell: In March of 2022 at 155,000 miles the fuel pump went out. I took…

Well I appreciates a 2016 Ford fusion in June July somewhere near last year I've had it on like five six months since day one there's been nothing but mechanical problems is it had the battery went dead first then an event to the battery going dead the transmission went out on me and the brakes at the same time they strip my legs on my driver side now after all that got corrected the engine is out and

they want $11,000 to fix the engine that I've only had 5 months the warranty that I had is over miles cuz I work for Uber so it's pretty obvious I was going to go over the miles and the damage to the car it was not done by me it was already in process or they messed up somewhere and don't want to correct whatever they did to it so

it's like I'm out of a car and I'm out of the money that I…

You are Communist. Screw you. I will never. Never. Never buy ANY Ford car truck. Wether battery or fossil fuel. Again. SCREW You.

I am filing a complaint regarding Schults Ford in Wexford PA. My daughter was told she needed a new APIM on her 2019 EcoSport, which by the way had only 35,000 miles on it. 00 for part and labor. 00, and did it in 40 minutes.

It is just sickening that they were taking advantage of a 23 year old woman like that. I will never do business with them again and it gives Ford a very bad look. Michelle Stratil

I HAVE SENT MANT COMPLAINTS ABOUT A 2014 FORD ESCAPE. THE AIRBAG DID NOT DEPLOY AND THE SEATBELT DID NOT HOLD CAUSEING INJURIES. I AM ONLY ASKING FOR HELP WITH SOME MEDICAL BILLS . TOTAL AMOUNT $1595. I HAVE SENT MANY LETTERS AND PICTURES.

I HAVE NOT GOT ANY ANSWER. ANNA PENNEY. com. PHONE NUMBER 4175541245.

I just wanted to say that I have had a 97 at 350 diesel since it was new best truck I've ever owned. Then I purchased a 2004 F350 6 l diesel. That I had had nothing but problems with but yet Ford would not help with any of the repair costs.

4 l diesel that I have had nothing but problem after problem after problem with. So I guess I am done with Fords all together as far as I'm concerned they're junk .

They forced me have an unnecessary service for 1200 $ in order to address the real problem of the vehicle, after paying for the unnecessary service they I was told the car has too many miles to bother to fix it “drive it as it is till dies on the road”.

Schedule an appointment for our f250 pickup on 12-20-22. Still in the shop 55 days later and nobody can give us a date that it will be worked on and fixed. We have missed 6 weekends of stock shows due to the fact having no pickup to use.

Have spoken with the receptionist, technician, maintnance manager and sales manager. Keep getting the run around, lied too and false promises. Been the worst service I have been a part of in my 52 years. If billingsley ford of lawton doesn't want to work on the vehicle or are smart enough to trouble shoot the problem, then it needs to be taken to another ford dealer and fixed.

I have been a ford owner since I was 16. Been a customer of billingsley ford for 20 years. This is my reward for loyalty from them. Unless corporate is going to help resolve this…

On 3/14/2022 I purchased a Ford Escape plug in hybrid from Orleans Ford Mercury Inc. located at 1405 Main St. Medina NY 14103. At that time it was new to everyone, including myself how the state rebate of $500 worked. I assumed I would receive a tax credit at time of filing taxes, the same way federal system worked. But when I filed my taxes it was explained to me by my tax professional that I was due the $500 at point of sale not a state tax credit.

2/6/23 (am) I notified Orleans Ford that I never received my $500 at point of sale. I was then informed by sales manager, John Brabon, that the Ford Escape plug in hybrid was not eligible for any rebate.

2/6/23 I made contact with New York State Energy Development Authority (NYSERDA) and was informed that the Ford Escape plug in was eligible…

Cancelled overpriced F150, reservation in 2021

Been over 2 weeks still waiting for my agreed upon refund of $100.

I took my car there for service on recall part.

First they said that was the problem then they said it was something in the transmission but didn’t know what and told me they was gonna charge me if I didn’t come pick it up. I got a tow truck to pick it up.

When it got to my house the TCM was totally missing. I had just got the part 3months before that at the butch outstalet in Wiggins . It took 6 months for bitch oustslet to repair my car and now the part is missing after taking it to the Astro gord in Biloxi Mississippi.

I can’t get dignoistic on it or anything without that part. I need help getting to the bottom of the problem. Why did they take parts off my car? Thanks

Rollie Landtiser 1259 Pebble Springs Prescott, Arizona, 86301 landtiserhouse@yahoo.com (805) 428-3343

January 25, 2023 Ford Motor Company Consumer Complaint Division P.O. BOX 6248 Dearborn, MI, 48126 Dear Ford Motor Company and To Whom This May Concern: RE: CASE REF. #- CAS40874609 I purchased a used 2012 Ford Focus, Vin#- 1FAHP3K26CL451912, from Galpin Motors located in North Hills, CA. along with an extended warranty. Following this purchase, I moved to Prescott, AZ. and began experiencing transmission jerking/shifting problems along with vehicle vibrating. I took it to the Galpin Ford located in Prescott, AZ., to have the problem checked on November 19, 2018. It was found to need a transmission overhaul, computer adjustments, and repair for leaking seals with 35,210 miles showing.…

My 2020 explorer been there for 2 weeks still have not fixed my car I have been a ford car buyer for many years I would love for someone to help me I am slowing leaning to a different car a someone at ford cares for a buyer

My truck has been there for 3 weeks and no updates

Complete failure at customer service. I ordered a new Ford Maverick on 28 Oct 21. My ordering dealer contacted me in June of 22 and told me Ford is unable to build my 22 Maverick and my order was being resubmitted as a 23 order.

My Maverick was finally built and shipped from the Mexican assembly plant on 28 Dec 22. After a 16 day and a 2800 mile roundabout route, my Maverick arrived in the Atlanta rail yard on 10 Jan 23. Seven days later, my Maverick still sits in the Atlanta rail yard.

After a 15 month wait, Ford cannot figure out a way to transport my Maverick the last 115 miles to the dealership. I have bought Fords my entire life, this will be the last one.

Got work done at ford because I have a ford they told me I didn’t need my struts in front pretty much assured me . They talk me into getting my brakes and rotors done for 500 for the front two tires.

I got new tires and needed a wheel alignment. I needed struts in back so I didn’t asked to a back wheel alignment. They gave it to me any ways . My car was driving so bad and still is I took to a different shop they said the wheel alignment shouldn’t have been done because I needed my back struts done .

I called ford they agree to give me the money for my wheel alignment back . I got the check and they stop payment on my check the bank charge me a fee . Ford stop replying to my emails .

I contacted to state companies to address the complaint but they couldn’t resolve so now I’m taking to…

Why in hell would you think that sealing the fuel pump relay inside the fuse block on a 03 f250 was a good idea, I like ford products but I would like to beat the "engineer" that thought that was acceptable. You idiots are so out of touch it's amazing!

I ordered a car approximately one year ago have not heard any updates from Ford. Would like to know if I am going to get my vehicle. I have purchased eight vehicles from Ford motor company in the past. Why is there such a lack of communication?

Good Afternoon. I own a 2012 Ford Explorer Limited 4×4. The power steering assist gear went out. Luckily I wasn't driving at the time, however I was stranded at the grocery store in the evening until I could get it towed.

Wondering why this isn't a recall, I've read many complaints about this issue with 2011 - 2013 Explorers. Thank you, Lisa

My transmission on my 2017 ford focus that I bought new and paid it off in September has went out. No one will work on it. I have call the dealership for two weeks I am on hold for 40+ minutes and no one will call me back

I purchased a 2017 F 150 King Ranch 3.5 ecoboost (Vin 1FTE1EG1HFB24416) with 117,000 a year ago. I have had nothing but problems with it. Oil leak on drivers turbo, and coolant leak on passenger side turbo. Front wheel bearing failure.

I have purchased many Ford's over my lifetime of 69 years both personal and work trucks. I have went thru the 6.0 problems and the 6.7 small issues. I chose to go back to the 150 because of fuel mileage and my age. Hoping to retire and enjoy. Everything states the ecoboost should be a 250,000 mile engine if properly maintained. I checked records and this truck had a good history on these items.

Just venting but also hoping Ford has some kind of program for this problem of coolant and oil leaks on the turbo's. Please advise. By the way both Dealerships in…

Why are dealers still charging over msrp on the Mavericks. thaught they were to stop doing that

We bought a used 2019 F150 in Vermont with just over 32,000 miles on it. We drove to Pennsylvania to visit friends and family for a week and the transmission went out. Got it into Luther Ford dealership in Ebensburg, PA and they claimed they fixed the problem, but on the 2 hour drive back to where we were staying in PA we had the exact same problem, however we were able to slowly “limp” it back to my parent’s house near Pittsburgh, where it remains parked.

My husband called Ford Customer Service first thing the following morning and they took all his information and said they would call back in 45 minutes when they found a dealership/service center that could take our truck in. We never got a call back!!!

After sitting around waiting all afternoon he finally called them to see what was…

I have a 2015 Ford Focus I've had the clutch repaired and the transmission several times and Ford paid for it the clutches out of my transmission again and and it's at a Ford dealership right now in Waco Texas and they tell me they're not going to fix it they say my warranties out but I feel like Ford should have to pay for it because it's already been the same thing fixed several times this transmission was faulty ever since I bought it my car is at bird Cogen Ford in Waco Texas will Ford please let me know if this matter will be taken care of or what I need to do because I don't have the money to fix it I barely make it I don't got $3,200 my phone number is 254-266-1968 thanks

My name is Sharon Anderson. I’m having issues trying it get my recall repaired on my 2012 Ford Focus I have been trying since 2019, for transmission control module recall in which this recall was extended until 12/2022. My car has been in the shop since April/2022 waiting on the part. I received a text from the ford dealer giving me a price stating they now have the part and repair can be completed by Wednesday this week. I spoke with corporate this morning their stating there is nothing they can do. The recall is still open. Could you please assist me with this issue. Sincerely Sharon Anderson 678-770-9342

I

To whom it may concern,

I have called Suburban Ford of Sterling Hts five times on Oct 21st. I got hung up on twice, disconnected twice, finally got there voice mail left a message with phone number and name with my problem, which is I have had the hvac system fixed twice and this winter again no heat on the passenger side. I would think by the second time they would have it right. I have emailed them on 10-22 2022 got a reply that someone would be in contact with me, and no one has contacted me, copy of email is below. And a copy of the second email that I have not gotten a response from.

What does it take to get a 2020 Ford explorer fixed, I have had a number of problems with this car, computer went bonkers, after two weeks they got it fixed. I have had it in for the system to update…

I just bought a new Explorer to replace an older Explorer. What a disappointment. First why does Ford add an expensive towing package but eliminate the navigation package? The new computer console is basically useless. It has very few features and those it does have are simply a downgrade from the old system. I don't understand how you can build a new car and eliminate some of the best features. The computer display looks like something from a kiddie car. Additionally, there are 2 interior lights in the car's ceiling right above the rearview mirror that are on continuously! What moron designed that?

Most disappointing. I have only owned 8 cars in my life, all Fords. But this is my last one. Your design team needs to be fired.

We were traveling in Franklin Tennessee and the oil light came on. Within ½ mile we were exited and pulling into the gas station parking space when the check engine light came on. We did not crank the car again.

We called Franklin Ford one mile away from us and spoke to Zack, and told them him issue. He suggested we drive over since we were so close but we refused, knowing with oil pressure issues this is not something that you do. We explained we are on a road trip from Florida and are a long way from home as well as our destination. Zack told us by the time we get to him the rental office would be closed.

We waited almost 4 hours (nothing to do with Ford) for a tow truck to move our car to Ford. We then took an uber to the Nashville Airport to rent a car and this expense was $830.00.…

Hello, I have a Ford F-150 2017 and am having peeling on my Chrome wheels and Crome pops on my running boards one of which has already been replaced by Ford. I have 43000 miles and am aware it is out of warranty (I have extended warranty but realize this is not covered under that) but this is way too new for chrome issues! I am a long time Ford customer with probably 10 new vehicle purchases and would expect some assistance in this matter 314-402-4583

Within a year of buying my car, it was back needing a motor. They replaced the motor and damaged some other parts. 6 months later the turbo had to be replace. They refuse to fix it. They refuse to fix it saying I didn't have a warranty.

How do I not have a warranty on a new motor They just replaced. I have had to pay out of my pocket for towing, parts and mechanic. And still made my payments. Now the car sits at the garage again with a blown head casket.

That falls on the manufacturer of the motor. When that motor was replaced why was there no warranty on it. Every garage puts a Warranty. The service department needs to be re trained. They are very rude and unprofessional.

2017 Ford Escape stranded my family off highway exit. Car jerked and revved then barely could go 10 mph. New Torque converter needed at 64K miles.

However, torque converter requires significant transmission work in addition. Ford Dealership said part was back ordered with a 1 year wait at a cost of $4500. Other transmission repairman in area quoted me $6,000 and said he had another Escape with the same problem the week before I called.

I looked at replacement cars at County Ford in Graham, NC where I had purchased it 2 years previously, however, I felt the sales team was overly aggressive and not empathetic at having sold me a car 2 years previous that was now unrepairable at their dealership. Awful, awful experience.

I thought I had invested a lot of money in a dependable car. No car…

I had my 2020 Ford escape in the shop in September for a window issue, motor and track needed to be replaced. it took 5 days. Yesterday the other window has malfunctioned and I had to schedule appointment, Nov 5th is the next appointment.

Which I'm sure they will need to keep for days. My car is paid in full and I have extended policy for repairs. My deductible is 100 dollars, which is a lot cheaper then repair cost.

However my car is 2 years old and I feel that I should not be having these types of issues. Ford in Sarasota has great customer service but the ability to handle their customer load is not good. I should not have to wait weeks for…

i bought a 2012 focus 4 yrs. ago now the transmission wont shift right its down right dangerous took it to the dealership and my car sat there for almost a half a yr. just rotting on the lot not be started or ran for that long so than i had to go get it no part yet not fixed have to get to work!

it wont shift into a higher gear on the highway or anywhere so its just killing itself now and the dealership says i have to pay $1000 to get it fix if they ever get the part in?? it was a recall for some yrs.

and should be for all yrs. so why do i have to pay at all? so what do i do fix a car that isnt worth fixing by now? when it does die and i have no way to get to work or pay my bills ill think of you ford when my family and i are freezing and starving to death on the streets!!

or get in an…

I am having trouble with the transmission I got my car in March 2022 in binner

ford great neck Long Island. Got the past 2 month I am trying to have service done . I called so many time spoke to Louis at the service department. Every time I call he would say o will call you next week. I will let you know He never calls back and never take care of my issues . I need my car to be fixed it is not safe for me to drive it . I am waiting for someone to take care of this netter as soon as possible You can contact me at. 9173657772 Ty

My sound for blue tooth began to make a gargly sound in and out. I took my vehicle to a dealership and they said it was fine and there was nothing they could do. About 4-6 after that, in July, all the sound went out - no radio - no bluetooth.

I called 2 dealerships and the soonest they could get me in was 2 months. I called my rep that sold me my vehicle and he said to disconnect the battery for 5 minutes and see if that works. I did that - but it wasn’t even like a “regular” car battery - it required tools and assistance, it was NOT easy but it did work.

I had to reset all the settings on the inside, but sound was working. Today, ALL THE SOUND again STOPPED working. I am beginning to think that I have a lemon, I haven’t even had the vehicle for a year - I can’t imagine what’s its going…

Ford escalated claims department is the worst! The customer experience specialist Kareltra (or Karley as she likes to be called) is by far the WORST customer service person I’ve ever dealt with. Does not follow up with you, does not answer questions with any kind of answer that’s relevant/useful and does not even do her job!

) and asks the same questions as before because she can’t remember that she’s talked to you previously. States she’ll contact the dealership on a certain day and doesn’t without you having to contact her again days after she supposedly was going to.

The most Unhelpful person in a customer service position I could have ever gotten. And then after all of this back and forth, she gives me a bunch of information that’s untrue, unfair and tells me to go get the truck…

I have had terrible service from Russel Smith body shop. I told Michael Olivio at least 5 times that the truck is missing the factory skid plate and he needs to install one. I get the truck back and after a week or 2 I decide to check.

Of course there is no skid plate. Why does a 68 year old man have to crawl in the dirt under the truck to check the work. In addition Olivio never returns my calls - I went 3 weeks leaving him messages but to no avail.

I left a msg with Kevin the mgr of body shop but of course he has not returned my call either. What kind of people dont return calls?

My vehicle was scheduled for a factory recall repair approximately 6 weeks ago. My vehicle is still at the Ford Dealer waiting for parts. While I understand that parts are on back order, what I do not understand is why we can not get a loaner vehicle while we wait.

I have called numerous times and keep getting shuffled around. The dealer said its corporate headquarters who need to approve the loaner, Head quarters said its the dealership who has to send request. Today I spoke to 2 very RUDE customers reps at Headquarters office, Leticia and Daishia who were both as rude as could be.

I was told that there are NO supervisors available to help me, and that No one else is going to give me another answer. They talk over me and do not listen to my concern and dire need for my vehicle. I was told…

Even 1 star is too many for this smelling old Stone Age company ! Ford doesn't give a damn about Ford Credit about Ford dealerships ! All of them independently own and managed ! I don't know about all of them but Five Star Ford of Dallas is the nightmare !

As soon as they get your downpayment you are your own and nobody care about you ! Bad company Five Star Ford of Dallas !

My car was called for a recall. Theyinformed me about some issue in then car, but didnt tell me that I will have to pay for it. The representative insited I leave the car in ford for service, despite me telling him I can't afford the service.

They never cleaned the car and returned it dirty. I was completely stressed and upset how they dealt with the issues related to my car and this guy had put me under lot of pressure. Highly dissappointed with the service.

Hope you would look into this matter and do the needful. The representative was Jitesh Uppal (Al Tayer Motors) Mussafah Abu Dhabi

In the past, I have typically purchased Toyota. Yet, this year I wanted to take a look at Ford... what a mistake... 1. I had a horrible experience at the dealership at Town East Ford in Mesquite, TX, but I chalked that up to the typical salesman experience, and i wasn't going to let that detract from the new truck I just purchased. 2.

Then comes Recall notice 22C12. Do you remember when I stated earlier that I am usually a Toyota buyer? back over 15 years ago, i owned a Toyota Camry that at some point Toyota issued a recall notice for, when I contacted Toyota and the dealerships to have the recall fixed, they were tripping over themselves trying to accommodate me sooner, faster, and more efficiently.

I have been attempting to have Recall 22C12 resolved for over 2 weeks now! every…

My name is Timothy Daly, and this email is about the service I have received on my 2012 Ford Fusion at Five Star Ford located at 3800 Highway 78 East, Snellville, GA 30039. Last August 2021, the air conditioner on my fusion began to malfunction.

It started blowing hot air out on when on the AC setting. When I changed the setting to vent, I had the same issue. I took it to Five Star Ford Stone Mountain. The service advisor was Mr. Tim Sykes. 43.

I found this charge to be extremely high but went ahead and got the repairs. I picked up the vehicle on September 1, 2021. In a couple of days, the same issue with the hot air blowing out on any setting.

So, I put the vehicle back in the shop at Five Star Ford, which kept it for a week. The charge for this service…

On July 21 my Ford Explorer was drop off on the (Freehold ford 3572 route 9 south, freehold , NJ 07728) location and it was place under recall, when I spoke to the representative ( Michael worman ) he explain to me that they order the parts and they were still waiting on them.

this was Friday July 22 , I waited to Monday to call again and they said that they were still waiting on the part and didn’t have a idea on when they were going to get it, that day I had to rent a car because I work in New York and I have no transportation available, I call customer service and explain to them that I didn’t receive the offer of a loaner car and I went to enterprise and guy explain to me that if my car is under recall the company has to ether pay for my rental or offer me a loaner, the representative…

received an oil change june 17 2022 at banner ford. technician did not put oil filler cap back on . luckly i just caught it 6 days later after noticeing an oil spot on my driveway . now i have an oily mess under my hood .

this could have caused engine failure. Now i cant drive it until the dealship invesstigates the matter. THISis very disgusting to say the least.

I reserved a Bronco almost 2 years ago. I placed an order a year ago. 00 deposit on this vehicle and never heard a word. I contacted Lilliston ford in Vineland numerous times. I finally received a VIN # in the winter of 2021.

I contacted Ford Motor Company a few times and the were rude and told me they had no idea what I was talking about. I contacted my salesperson and manager there. The salesperson said there was nothing he could do and Ivan the manager was rude to the point of yelling at me.

I wish to express how disgusted and disappointed I am with your company. Being a Registered nurse no one understands the impact of the pandemic like me. But what really made me write this letter is that I spoke with my salesperson an this past Monday and he told me that there was no…

Bought a 2020 ecosport and have had nothing but problems with it which would not be so bad if they honored the b2b warranty but they didn’t and they don’t and its still under warranty and I’ll once again be paying for repairs or letting my vehicle sit for weeks or months waiting for them to even diagnose it!

Don’t sell cars with a warranty you refuse to honor! Horrible business practice!!

To whom it may concern, I am a past employee of this Performance auto group/Bergen auto enterprise and left my job when I found some unethical activities There are now others leaving as well This company has many brands of which all are involved The 4 largest breaches and betrayal of consumer trust and transparency are as follows 1- When a lease return gets returned to dealership by customer there is a customer price for payoff and a market price the customer price is always cheaper At the Randolph Ford Lincoln dealership and

East Hanover Ford store the owner Kevin DiPiano and General Manager Doug Raleigh will make all fake paperwork for ex: buyers orders/odometer statements/contracts and tax forms like customer is buying lease return and they will forge customer signature on all paperwork…