Ford

Went to purchase a Ford Maverick at Alpine Ford in Pueblo,Colorado.Msrp on xlt is $24,600.They want 34,600.A $10,000 markup on a $25,000 vehicle.Ford says they will cut allotment on dealerships that do this. YEAH, RIGHT.

ATTN: ': I am about to the point where I will never buy another Ford. I have purchased a 2011 Ford Fiesta and a 2013 Ford Focus both new off the floor. These are the first ford's I have ever owned.

I sold the 2011, but kept the 2013. It now has the transmission problems. My transmission control module has gone bad now. I did t purchase a car and spend thousands on a vehicle for it to sit on a dealerships lot.

My car is at Lonnie Cobb Ford, in Henderson Tenn. It has been there for over a month waiting on a TCM. I need my car and this is ridiculous. Why can't Ford pay for a loaner car for me?

It's Fords fault for putting out those bad transmittions in the cars jnowing they were defective. My other vehicle is now broke down and I have no transportation to get back and forwards to work or…

Bought a 2021 ford Ranger and it Vibrates had it to 2 ford dealers and still not fix both dealers stuck a bunch of stuff in it this has been going on sents December not happy with truck I will be filing a lemon law on it

Brand new 2021 Ford F150 XLT with 6000 miles. 00 vehicle I am paying for. This is a disgrace since no compensation is offered for mileage or total time consumed. Ford customer service is a sham!

I purchased a 2021 F150 VIN#1FTEW1CP3MFA98379 and I am having trouble with the interior lights not coming on when any door is opened. I have to pair my cell phone again every time I turn the engine off. The heater blows cool air at times when the thermostat is set from 76 - 80.

The air at these settings should be warm and gradually get warmer. I have to set the thermostat to 84 at times to get the air warm enough to be comfortable in the cab on cold days. The screen turned completely black again Thursday 3/17/2022.

I have taken my F150 to Ford of Clermont, in Clermont, FL and they do not know how to repair the lights, nor the phone pairing issues. They have replaced 2 APIMs in my F150. The first APIM was replaced to repair my screen when it went black the first time back on12/27/2021.

I…

I have a 2011 Ford F150 and the radio continues to stop working. I have always taken my vehicle to the dealer for service /work and have the vehicle in pristine condition. On 10/25 2017 I took the vehicle to Napleton Ford ( Libertyville, Ill) to have the radio repaired.

50 for the repair ( parts and labor ). Within 2 years the radio again stopped working. I called Napleton and was told I was out of the warranty on the repair by 2 mos and they were not willing to repair .

Covid hit and I put the repair on hold. With things opening up in Illinois , I again spoke with Ford and again was told they are un willing to make the repair . I have purchased multiple vehicles ( brand new) from this dealership and am very unhappy with their lack of customer service. The radio…

Hello. I just wanted you to be aware of some terrible service I received at Groove Ford in Centennial Colorado (10039 E Arapahoe Rd, Centennial, CO 80112). I sent the below email to the manager (Brian Johnson) of the Quick Lane service at Groove Ford and did not even receive a call back. I am in the process of looking for a new truck to tow my 5th wheel and was looking at an F350 but after this service I think I might go with a Chevrolet Silverado 3500.

Hi Brian. My name is Clifford Bruce. I have been a long time Groove Ford Customer. I bought my F150 Lariat at Groove Ford 9 years ago and have religiously brought my truck in for needed services when required. Look up my history and you will see all the times I have brought it in. I have also always taken your recommendations on…

You claim that the F150 is such a great truck But I bought a 2019 and it Burns oil the transmission bounces all over the place This is the worst Ford truck I've ever owned Brought it in for service they fixed it but they made it worse as far as I'm concerned Told me it's normal talk to many mechanics They're trucks don't burn oil Like this does Quirk forward sold me this truck knowing it was defective how do you claim to be the best people to buy a truck from I've been going through a service nightmare like a lot of other people Doesn't make me look forward to Buying another Ford It's not fair that you are so

big we are so little that you s*** on us like this

Paid outta pocket right at $2000 for a complete transmission rebuild & repair, that was never done properly, which leaves me no other option but contact lawyer!!! Dealership gave me 2 years unlimited miles warranty and parts that they claimed where new but car is not driving right now hasn’t even been a whole year!!!

I have Ford ecosport 2017 model.Used only 15000 km.And now car is not accelerating and stops in between.Dealer says clutch problem and charging a high amount to replace TCM and clutch motors.

Bought 2020 Ford Escape Titanium Hybrid in March 2020 in Palm Springs CA. Has been a great vehicle till 9/3 5:30 PM. 11/21 we moved to Placitas, NM. 9/3 - upon trying to use the car to go pick up diner - we discovered the vehicle totally DEAD.

Does not respond to remote start, the security system light is off, won't start at all. We called roadside assistance on 9/3 5:30 pm - they said they would dispatch a tow truck. We get a text message that Shelp's towing would be 90-105 minutes.

At 7:43 Ford roadside assistance asked if Shelp's had arrived - they had NOT. Ford Roadside 7:44 apologize and re-assigns to Rio Rancho towing. At 8:08 we contact Rio Rancho towing to discover that they are still waiting for payment from Ford Roadside assist.

Chatting with Ford Roadside, we request to…

I purchased a 2018 ford explorer SUV. On the hood it has some rust underneath the paint.It is a small amount at this time and the dealership told me that as long as the rust is not piercing the paint they will not repair it.In time it will show past the paint.I should not have this problem with a three year old car.

I’ve had made appointments with the Ford repair shop 3 deferent time back to back and the repair shop in Hiawatha, Iowa has a problem with making diagnostic test and repairs on time. Each time I’ve take the car in for diagnostic test and repairs they say their too busy and they push back the time to look at my car.

Each appointment they had the car they’ve had over one day to look at the car and than they never call me back to update me on status of the car, than I having to call them find out that they haven’t even look at the car. The first day they were not busy to look at the car but they never looked at the car.

Unexceptionable they look at other cars that have appointments after mine. My car shoulda had been looked at on the very first day of the appoint and called me back for…

I have a 2017 Ford Focus. When it had 30,000 miles on it I had to get clutch replaced due to shuddering. It is now doing it again. When I took it back to the dealer they told me it was within the specs so they could not do anything.

I have reached out to customer service at Ford and have not heard anything back.

I bought a new Ford explorer hybrid 5 days ago. I am a senior and veteran. They lied to be about everything. The car has problems with the cruise control and it has nearly wrecked me twice in 300 miles.

The salesman did not show me how anything works on the car. I want my money back on the car. The mark mclarty Ford dealer in north little rock Arkansas won't even talk to me.

Ford never balanced the tires on my motorhome .and now that the tires are chopped they refuse to change them . I payed to have them balanced where this was discovered . Piss poor company and quality .

We bought a brand new 2021RV with a for f350 engine. We took it on a road trip from CT to AZ, on the way home with less than 6k miles on it, the power steering pump blew while driving on a major interstate, no brakes OR power steering.

We had it towed to. Dealership in Las Cruces New Mexico and we have been there for 4 days after the dealer there has been working hard to get the part. We found out today the parties not available for at least a month.

I’ve called Ford customer service and spoke to Heather a service manager. I am at the point where we have to pay to fly 4 people back to CT and leave the RV in NM. Then at some point fly back and drive the RV home.

We understand that is problem is a defect with this model RV and has happened before. THIS COULD HAVE HAD A TRAGIC OUTCOME ID I…

Dropped vehicle off for repairs. I visually checked my vehicle before Drop off. Picked up and tires are damaged. Fresh scratches and ripped tires on driver side. I have photos. Had car for 2days for airbag repair from recall. Even their own autobody shop manager says the damage is fresh damage that happened just recently.

I took , and still have a Ford E350 VIN 1FDWE3FS0KDC73128 Ambulance. It has approx. 9329 miles on it. The transmission is completing burned up. I took it to Crain Ford in Little Rock Arkansas. It has been at the dealership for 29 days so far.

Ford refused to replace the transmission, instead opted to fix the internal parts. Those parts were not available, and a SPAL case I believe was started. All the parts are in but one. It is not expected till April 17th.

at the Depot is 40 days. Add on 4-5 business days to ship it to the dealership, with another 3-5 days to repair it. We are at 50 plus days minimum of having this Ambulance at the dealership. This is unacceptable, to hold a First Responder Unit from the community it serves.

I see the Ford Commercial about Ford and Emergency Vehicles,…

need rotor select switch sent too MATHEWS FORD SANDUSKY OHIO so repair my suv explorer vin# 1FMSK8DH2LGA12658 part order 5-22-2020. contact RUSS in service department for at MATHEWS he has the details.

Please send me e-mail letting me know why MATHEWS can"t get the part too fix my explorer . ROBERT KISTLER 210 white street CLYDE OHIO 43410

i have a 2017 ford escape titanium I got new. It has problem auto start it stops shuts off if stopped in traffic on freeway. at stop signs and lights. one of these times I'm going to be hit back sided. this is very dangerous.

I and my husband have taken it back to the ford dealership I purchased it from in burleson texas. they claim they can't find anything. there is no recall well i beg to different with them i'm the one driving it went it shuts off 3-4 times each time i drive it.

I bought what I thought was my dream car in 2017. It was a 2015 Mustang GT, it was used but only had 9K miles on it, so I was able to get a full warranty. Since I bought the car over time I am noticing that the outside panels are not lining up and the clips are starting to POP off.

Every time I have taken it in for maintenance I point it out and ask for it to be fixed and I keep getting told that my warranty does not cover it. The last time I took it the front right bumper clip broke completely.

In 10/2018 I received a notice the door latches had been recalled, I took it in and had the latches fixed, now here we are in 12/2019 and my drivers side door is not lined up, the door is loose and falling off and every time I open and close my door the paint is chipping......

I have been a…

case # 21926082 my 18 year old son spent every nickel he had saved to by a "dependable" car to last him thru college, a 2017 FORD FUSION. Two years later it is sitting at a dealership awaiting a replacement engine!

the problem was recognized by FORD in memos and alerts.!!! the issue was going on the whole time but did not surface until after the warranty expired. so the ALMIGHTY FORD SAYS SORRY,NOT OUR PROBLEM. What kind of company would not stand behind a product where they admit there was faulty parts used and just grab the cash and screw the customer?!!! FORD TOUGH?

HOW ABOUT BUYER(SUCKER) TOUGH LUCK. If you do not stand behind your product and rectify an ACKNOWLEGED ISSUE IN THIS TWO YEAR OLD VEHICLE you have lost several loyal Ford customers. and any others I can possibly sway along…

Hello, My wife bought a used Ford Escape from Crown Ford in Fayetteville NC about a month ago. She did everything online when she got to the dealership it was raining and around 6:00pm she did a test drive and the sales lady Tara said everything pass there Inspection.

We had rain off and on well about a week and a half I notice the pass side was wet inside the car I assume from the sun roof. I check the sun roof and it does not work. She did not check it when she bought it because it was raining and the sales lady said everything work it was in great shape.

Well they had my car for 1 week and said a vender would have to take a look at it. When I went to pick it up they did not fix the sun roof it still does not work. Said I would have to take it some where else to get it fix because I…

I own a 2012 f150 and recently have had some jerking issues with the transmission a couple weeks after that I started getting a whine from the transmisson under acceleration and I had the recall that ford issued on my truck and they checked out the whine sound and told me that it wouldn't be covered under the recall warranty and would cost me around 2200 hundred dollars and

feel that it should be covered since its having similar issues ,My truck is at capital city ford in Indianapolis Indiana and my service advisor is Corey. Please look into asap thank you for your help in advance.

had a2014 ford focus with clutch issues iease ended leased a2017 ford focus was told clutch isseses were fixed they are not having the same problems witrh 2017 taking it back to dealer for third time today 5/22/19

Ford customer service is the worst. I was one month out from a recall issued and I had not been able to take my car in and they would not even give me goodwill. My car has been recalled so many times I have lost track.

In addition, people you speak with will not give you there full names. It’s like Ford does not want to be bothered. Please in my opinion do not buy a Ford. Just check all the recalls.

Each time I bring my vehicle in for repairs to Sanders Ford (Jacksonville, North Carolina) it is troubleshoot inproperly and not fixed properly. Management does not take responsibility. In February 2018 My vehicle was brought in for a oil leak in which I told them was the oil pan they tightened the oil filter and failed to fix the oil leak.

I had to return with my vehicle a second time for them to find out that i was correct for me to instruct them on how they should be performing my service. On March 29, 2019 I gave Sanders Ford my Truck to repair the water pump that was leaking they stated it was fixed on 1-May, 2019 upon pick up it was driven about 13 miles and

I was stranded due to the same leak still not being properly repaired as the engine overheated. When I spoke to the service…

Our least was up in January. They keep giving us extensions until we could get financed. This is almost May and Ford Motor Credit could not get us financed so we returned the car. My father was in a car accident and I had to leave town so we just dropped the car off and Tim Rhodes, my salesman was there when I returned the car. He came outside and checked the car and checked the mileage. I have the paper work from the credit bureau that says Terry and I were turned down for financing. So I thought this was a good time to give the car back after getting that notice. If Ford could have gotten us financed, we would have kept the car. I know we will owe a small balance but Ford Credit told us we could not get financed with our credit so they said to return the car.

We have been Ford…

I originally leased a Ford Focus from Puente Hills Ford. When the lease was nearing the end of term, I returned the vehicle to the same dealership and purchased thru them and Financed thru Ford Motor Credit a new Ford Fusion.

That tranasction place in Feb. I continue to this day to receive collection calls from Ford Motor Credit. I have explained to them I turned the car in. They say they have not received the pay off from the dealership but the dealership insists to me they have paid Ford Motor Credit.

Numerous calls have placed and on March 15th I physicallly went back to the dealership and sat with the Finance Director, Lauren Coleman to resolve who assured me he would handle. Today is April 28th I am still receiving colection calls and the old account is still showing open.

I need…

I Purchased a 2015 F1 50 lariat on 10/17/ 2018 vin number 1FTFW1EFXFFB92030 add she he Ford in Springfield Virginia this vehicle was a replacement vehicle for my previous Ford that was lost in Hurricane Harvey and I was due to move back to Houston Texas with the vehicle on the second week of owning the vehicle at 3 o'clock in the morning the alarm went off and

I went outside and it was raining in the sun roof had opened all by itself and rain was getting in the truck, after returning to Texas with the truck I noticed the drivers door locking panel buttons were not working and the drivers door marker light was not working now after owning the truck for six months I have a list of many things that are not working starting with one incident when I was backing up in a parking lot and

I…

I have been a ford owner most of my adult life and i'm faced with a situation that i feel has too be a factory issue. My F-150/FX-2, purchased on March 3, 2012, with zero miles on it. I traded in my 2004 F-150 for 2012.

Here's my issue, I took my 2012 in for a factory recall, while at the dealership, I ask them to tell me why my speedometer was set on 20mph while in park, and then it was set on 30mph while in park. 00 to tell me that my speedometer needed to be replaced.

I'm a retired vietnam veteran, senior citizen, and I have owned fords most of my adult life. I've never heard of an odometer with 75,000 miles on it go out. My 2004 F-150 had over 150,000 miles on it and it was the original and never had an issue like that.

My phone number is: (713) 732-0465 and i live at 3517…

My 2010 F150 displayed the wrench symbol while towing my trailer. After about 50 miles the check engine light came on. I drove to the nearest Ford dealer which was in Price, Utah. They were able to check the vehicle the next week but could find no reason for the code, P0741, as everything checked out OK.

I picked up the truck and drove home that Sunday, about 200 miles away in North Ogden, Utah. About a mile from home the wrench symbol appeared again so I had the Young Ford dealer in Morgan, Utah check it.

They also could find no reason for the code. In February I had the transmission bulkhead seal repaired and that required the connector to be replaced. My concern is what do I do while driving if the wrench symbol or check engine light come on again, do I ignore them and keep driving?…

04/08/19 at 0915, I arrived at Sunstate Ford to get my F150 a Oil change and tire rotation. The customer service person stated to me that it would take about 1 hour for the service to be done. I waited until about 11:00 and my truck was not being service. this is uneatable.

when I asked again how long is it going to be before my truck get service. it was undetermined. so I left the dealer. Your customer person should be up front with the customer instead telling the after 2 hours that do to people that has had appointments are the one getting service.

I dropped my 2015 F-150 off at Byers Ford In Delaware OH this morning for a recall. I was told that it would take 3 hours. I was given a ride back to my house (approx. 2 miles). 6 hours later and after multiple phone calls, I am told that my truck is finally ready.

I was also told that their ride service ended at 11 am. I was not informed of this when I dropped off my truck. They have informed me that they can get me a ride back, but not until 4:30 pm.

If I had known that this would have taken all day, I would have had second thoughts. I went to Byers not only because it was close to my house, but also I had previously taken my truck to Roush Ford and had a bad experience.

I have owned only Ford vehicles for 22 years. I will have to reconsider my next purchase.

I phoned Ford Eshowe to book for a car service on the 18th of March 2019 and was told to bring my car on the 20th of March 2019. On arrival I was serviced by the lady called Mpume. She did not take my ID number or the service plan number while I was there at 7:45 am. I received a call from her at 13:00 pm asking for my ID number and service plan number and she also informed me that liquid capital is saying they cannot pick me up from their system. I phoned liquid capital and was informed that there is nothing wrong with my service plan.

Only at 14:30 pm she called me to inform me that they cannot service my car because the dealership is not registered with liquid capital. I found this behaviour very unproffessional as the dealership was suppose to check and get authorisation prior to my…

I had a scheduled appoint with Key Scales Ford to get an airbag replaced on a 2014 Ford mustang. on Thursday March 14, 2019. At 2pm on Wednesday March 12, 2019 Key Scales Ford called and said they had used my airbag part for another customer today and would be unable to service my vehicle on Thursday. per the appointment. They said they had no idea when they would be receiving additional parts from Ford Motor company.

I have several problem with how this is handled 1. I scheduled the appointment 2 weeks ago. I was told when I scheduled the appointment Ford would only supply parts as needed based on appointments,. Ford would not stock parts at the dealer . 2. Why do they take a part reserved for my service call and give it to another customer. ? Let that customer r wait like everyone else…

34982 I have a lots to say regarding my Ford Car and Dealer ship said Cracked Manifold was source of problem (factory made of plastic )\ Picked up 5 minutes out od service bay engine shaking /vibration and engine light on then at home real sick was shaking I see water pouring out of tail pipe.

Is this the standard method to return I car to customer? Gave car back to me in ?? welll deadly condition As REal Ford Mechanic said"could have blown up when driving . Going to attach more information . Mrs Evans

bought my 2013 Cmax brand new,from the beginning I have had electrical problems,radio goes off,no blue tooth,no navigation,took to the shop several times ,always could not find any problems reset computer,finally quit taking been waiting for a recall still none,been asked to be in a class action suit for these problems,,steerning wheel locks up says service power steering,took to shop said have it towed the next time,I just turn in on and off till it works,have not used the radio,blue tooth,navigation for about a year,radio would not turn off and battery was always dead,a month ago while at the drive in bank,door locks were locking and

unlocking over and over,I am on my 4th ford vehicle and it is time to buy another one,I have had so much trouble with this one I am afraid to buy another…

taken car in 3 times for getting brakes fixed. now have to take in 4th time. no help from ford at all. total incompetence I should have had joe smow work on car it would have been cheaper with same result.

my take on ford is they just don't care.

I bought a 2016 F0150, and it's been a good truck. I really like it. It is still under warranty (19,000 miles). The dash completely when out. Power windows in the front, Navigation screen, radio, air, Drive indication. As I drove it home, and pulled into the driveway, it all came back on.

I called Robinson Brothers Ford in Baton Rouge Louisiana, and explained the problem. They informed me that it need to be hooked to the machine for diagnostic, but is will a two day wait. They can not make a appointment for that. I would just have to leave the truck, until they had time.

My problems is I don't live in Baton rouge. I live in a town across the river. They said they do not have a loaner program. I would have to rent a car at my expense. If the truck was not under warranty, I could…

I have a 2015 F-150. Which I like a lot and I'm 62 years old and have bought only Ford trucks in my life and I had A fair amount of them. The trucks I buy are used more as a family vehicle not a work truck.

So I buy what I think looks really nice. And this truck I think really nice I have had a lot of compliments on it. But what my problem is the chrome wheels are chipping the chrome off. it is only three years old.

and I think they should last more than that. I talked to my dealer and he said Ford would not back the wheels. He said they had a customer in with the same problem and his truck was only six months old and Ford would not touch them.

I just think ford should stand behind their product or it is a black eye for you. On my next new truck I may have to consider a different brand…

My 2010 Mustang has a air bag recall. When I called the dealer Gary Yeomans Ford Lincoln in Daytoan Beach Florida they basicall blew me off. They stated that they would not be able to see the vehical because they had no parts and the parts might be in in 30 days. they didnt ask me any qeustions or take my name. It was obvioul to me they didnt want to help me becasue i did not buy the car there.

I then called Mullinex Ford in New Symyrna Beach and they expained to me tha they neede to see the car to get it in th esystem and order they parts. I drove down and they immediately took care of me and explained everthing. My parts are ordreed and they have my contact info and promissied to call when the parts came in. this is how it shold be in my book.

this is not the first time Gary Yoemans…

Purchased ford focus 2014 mfd date 2/2018. vehicle stalls and shakes. Towed vehicle from my house to the dealership. FORD dealership in Floresville, Texas was not helpful and in fact advised us it would be a week before they could call us..

The Ford Mgr at the dealership said FORD didnt care about the customers as it appears such that he said he had 18 vehicles loaned out and could not assist us with even one. At the end of the week we were instructed that the DUAL CLUTCH was the problem and that they would charge $2,000.

[This is a RECALL ITEM that is confirmed would be repaired free of charge]. We took our car problem to San Antonio to another FORD dealer who also just relayed: "I just washed my hands and he couldn't shake my hand" nor could he assist because the VIN NMBR entered did…

Please do not issue any more awards to Al Packer's White Marsh Ford. It leads people to believe this dealership is good. I contacted this dealership about a vehicle they had listed on line. The price they quoted ended up thousands over their web site. 00. 00.

They are completely out of control, and Ford is giving them an award for this. This is straight up false advertising. They also said I could not have the advertised rebate because I lived out of state. I am now turned off on buying a Ford, and will surly check the blogs rather than your awards.

If you need proof just let me know, because I have that too.

Leasing a 2018 Explorer from the Plymouth , MI. dealership, Great salesman, great staff. Complaint on Grande Ledge , MI . Ford dealership @ 6080 E. Saginaw Highway, Grand Ledge MI. Car broke down I believe on the afternoon of AUGUST 10TH we were just getting off the express way.

Called emergency #, they came to our service and towed us to the ford dealership. When we arrived at the dealership the service advisor said they had to take a look at it and said they would be closing in a coupe of hours.

I replied "what ae we suppose to do , we are camping some 40 miles away . He said he could put us up at a hotel for the night. My reply was that WE have a dog And have a cooler full of food.

Again said they were closing soon and that there shuttle driver was still out driving other customers.…

My complaint about the quality of explorer base 2016 which is not completed 3 years yet and the problems i faced listed below : 1 - battery dead 3 or 4 times replaced already . 2 - battery cable damaged and replaced .

3 - tuck sound front right under due to steering wheel electronic system problem ( replace spare parts ) . 4 - AC system down due to compressor problem ( still under repaired ) . repair covered by insurance .

5 - gear box oil leaking ( still under repair ) the cost of repair charged to me . My feeling is very bad due to this and when i selected this car i thought i selected on of the best car but i was wrong .

I did not have these experience with another Japanese car and Korean car .

Have 2007 Lincoln mix had drive train replace in warranty car electrical system went down i was told bad battery terminal 27.50 for the part and 142.00 labor this car had no history of bad battery or terminals check car fax Robert Braxton customer no 129882 Bob Allen Ford OVERLAND park kansas

Auto start stop is a pain to disable every time you start your truck, why not have OFF as default. Navigation is a bad JOKE, Does not have half the destinations that 99 dollar Garmin does! I will never buy another truck with Auto Start Stop.

I have owned 10 Ford F-150 Trucks in the last 20 years, but this 2018 will probably be my LAST.

I purchased a brand new 2017 Ford Explorer Sport from Brewster Ford mid-2016. It developed an oil leak at around 16k miles. It has been to the same dealership 4 times for repair. " The vehicle is under warranty, so nothing out of my pocket other than time and frustration.

I cannot believe that they can't get this right. Either the techs at the dealership don't know what they're doing or this is a much bigger problem. The dealership said that they had been working directly with Ford on this last repair which is why it took so long because they were taking measurements and following Ford's guidelines for determine where the leak was originating.

You would think after having the vehicle for over 2 weeks, they would have gotten it right this time around, but nope. I've been in touch with the…