Ford

My 2013 for edge has the same brake booster problem.as the ones a month ang a half before this one was made .you will not cover this one , and this is wrong,there are also many more with the same problem after mine vin#2fmdk3ak5dbc40609 phone is 707-765-1938

On or about Tues June 19th or Wednesday June 20th , my grandfather , Joe Melino ( who has bought numerous Ford cars and trucks over the past 25 years ) began negotiating on my behalf ( he is also handling this complaint ) with Carbone Ford of Bennington Vermont , he negotiated a deal with that dealership about 2 years ago for my Father , at that time the dealership was owned by the Carbone family and it was an excellent and expedited experience .

Back to my experience and problems both with the dealership and the management staff. On June 20th a deal was negotiated with a sales rep named Josh Plawinski a nice young kid trying to do the right thing and accommodate my needs .

He sold me a 2018 Escape that was advertised on line vin#1FMCU9HD1JUC98481 I was told the vehicle would arrive the…

My experience with Ford is a -10, I have 2015 ford mustang convertible CS# 13794474 I been waiting for the back up camera harness for going on 7 months. during this time there have been several delays. I have spoken to ford regional customer svc mgrs.

every week since the beginning of the year during those conversations I have explored every conceivable option only to be told by ford that the would void my warranty. to correct the problem that has been going on for 6months and now going on seven.

So in essence ford is saying just wait but after 6 months of a warrantied part that affects other functions I would like to think that Ford would realize that customer satisfaction is Job one and do what ever it takes to solve this problem and not tell the customer that they just have to wait.

8 V10 on F53 Chassis. Brand New, My Dealer I purchased from heard a knocking noise in Motor to be safe they wanted to check out. So they sent to Garnet Ford in West Chester PA. They have had it since February 20, and have not done anything as of today.

They used the excuse about having to get the OK from Ford before they can do anything. While they had it sitting on there lot for three weeks why didn’t they start that process? I called Bob Tiffin to get him involved, He buys a lot of Ford Chassis for Motorhomes.

I am paying storage fees for My Motorhome and insurance and I paid cash for RV And I cannot take it home. Waiting on Garnet Ford to get off there dead asses and get my Motorhome fixed. I keep getting excuses.

David Richards is The service manager. I have trips planned with my…

Dir sir, I am sending this to you because I feel there is nowhere else to turn. I know this will be long, but I feel the best place to start is at the beginning. I traded in a vehicle at Gerald Jones Ford in Augusta Ga.

I went on line with Ford and found a trade in value. I showed it to the salesman and at that time he said, that was a good trade in price. Well as it turned out in the middle of the sale, he cut the price in half.

It took almost 3 hours to get the price back up for a trade. I then took the vehicle which was a F-150 in for the first service. When the vehicle was returned the salesperson outside, brought a large dig on the passenger side that was not there when I took in.

They told me that they would fix it next week, all I had to do was bring it back. Now I will admit I was…

What happened to “Ford Tough” when choosing the materials for the steering wheels in the F150? My truck isn’t even 3 years old, and the vinyl material is peeling and deteriorating away. I saw this happening in several used trucks for sale at my local dealership, and many people are posting the same problem on line. Is Ford not offering to fix this problem?

Thanks, Jan

We have faithfully brought our ford vehicles to Murray Ford in Starke Florida and bought our vehicles from them as well. Today my husband went in to have his oil changed and tires rotated and was told 3 lug nuts were broken.

The service man said "whoever rotated your tires" the last time did it to which my husband said it was done here at your service department. He was told they did not have lug nuts and it would be 3pm before they could get them.

My husband had his truck in their shop a 8 am and needed to be at work at 12. His job is an hour drive from Starke. This same thing happened to me by the same service facility with my Ford Fusion.

I was told "whoever" had rotated my tires stripped my lug nuts and they wanted to charge me 120 dollars to which I said no you will pay for them.…

Purchased a new 2018 Ford Mustang from Action Ford in Krugersdorp. Delivered to me late Wednesday afternoon (17/01/2018) - Saturday morning (20/01/2018) I took it for a wash and polish. I immediately noticed a small dent on the right front door and several deep scratches.

I immediately phoned the sales person who informed me that they will sort out on Monday and that she would give me a call before start of business. Due to scheduled back surgery I couldn't go to the dealership personally but sent the vehicle to them early Monday morning (22/01/2018).

I sent them pictures and the dent and scratches were pointed out to the sales person as well. She apologized and took receipt of the vehicle. Thursday (25/01/2018) I requested feedback and the sales person informed me that the vehicle is at…

Next day car was making noise and shaking a little. After all that trouble they said they try to get me a free oil change. If that would have come off in traffic it could have been a mess .

I purchased a 2018 Ford F 150 XLT from Crown Ford in Fayetteville, NC on November 30, 2017. Then on December 12, 2017 a deer was hit by the front of my new truck. I was sick but thought Ford parts would make it as good as new.

The truck was undriveable and was towed to a local body shop. At that time the truck had 293 miles on it. I decided to have the local body shop repair it. After insurance adjuster came and gave the go ahead with repair I thought I would have the truck back before Christmas.

I called the repair shop and they stated parts were not available in the Ford supply distribution center as it was a 2018 vehicle. I have checked each week about repair status including today and the repair people stated some grill parts still were not available.

Why would Ford sell vehicles…

In regards to case number CAS13943034 I was lied to by Ford who said my request to have my extended warranty covered would include input from my dealership was never done. My dealership never received a call from or had a chance to plead my case.

I need to be called back ASAP at 973-204-1204 before I begin the calls to other organizations as well as posting on dealer rater and yelp. This is our fourth ford vehichle and I need some good will extended as well as to be compensated for our eight plus visits to the dealership for recalls.

Mark Thomas ford dealership service department is one of the worse dealerships. I purchased a 2014 ford f150 from Fred Martin dealership and purchased a 2016 f350 from Mark Thomas dealership. I had to have a injector replaced 2 days after purchasing the f350. service was OK.

had issues with my f150 : Right front wheel bearing, Rear window defroster (had to replace the whole rear window), rattle in the drivers door, a heavy clunk in the transmission or the rear end (they told me nothing wrong again), and the check engine light coming on. I took the f150 to Mark Thomas ford for the service.

When they replaced the wheel bearing I had them check the computer for the check engine light coming on for the second time. The first time they told me nothing wrong. The check engine light came on at…

i recently went to gordy boucher ford, in janesville wi. for an oil change. i pulled in the service bay area and was greated by the service manager. he asked me what i needed and i told him an oil change, fine he replied, talk to ben the service adviser.

i walked over and told him my name and told what i wanted. he looked up from computer and stated, ' we are to busy today for oil changes, go the dodge dealer, down the street". i might ad they own the dodge dealership also.

fine i replied, i left. the service manger never said a word.

first of all, i have purchased 5 brand new ford f150 s from this dealer and they dont have time for a 20min oil change, that they send offers to me via emails. this is not the first time i had problems with the dealer.

when i purchased the last truck,…

i carried my f250 in to cannon motors, cleveland ms. for water leak, service called 3 days later saying i needed brakes and an oil leak,i have had coolant to pick up 3 times, they told me can't find leak, i have called 3 times today and can't speak with danny in service, they had my truck about 10 days i have always bought ford products, new and used, i need help in resolveing my problem, thanks

I'm 44 years old I own 8 ford trucks & 3 ford cars I was so proud of ford for not taken the bale out in 2009 and I have been a ford guy my whole life but now you dumb asses are supporting those cry baby NFL Players I don't know how much longer I can stay a ford guy the NFL is going down please don't let them take you down with them pull your support Asap. Jason from cochranton PA USA

I recently took my 1996 ford E350 Econoline van to my local ford dealer (Courtesy ford Lincoln in Altoona Pa.) the van is missing under load so I dropped it off for them to fix, they had it for a few hours and called me and said they could not fix it because of a lack of test equipment, I would think a dealership should be able to service and repair any problem with a product that they sell and service but I guess this is not the case, not being able to fix my problem is one thing but then to charge me $243.00 just to look at it is crazy, the way i see this is they got $243.00 of my money and i got nothing i also look at this as dishonest and unfair, is there anything that can be done in order that i might recover my money for a service that was not preformed. thank you.

Denny Eschman

First of all I will tell you that I am a devoted Ford customer since 1972. I've never had a complaint about Ford in the past. I bought my 2007 Mustang new. That was ten years ago. The reason I say this is because the car now only has 45,401 miles on it.

I'm 62, 52 when I purchased it, and I don't drive it very much as you can tell. 2 years ago I noticed that there was a roar developing in the rear-end. I took it to my dealership and they changed the gear oil.

They also put in a quieting solution. 95. I took it back to my dealership and they recommended to rebuild the rear-end. That was this past week. 17. I could understand this if I was drag-racing the car, or spinning my wheels every time that I took off, but that is not the case.

Keep in mind that we are talking about a rear-end that…

I am really writing to say I appreciate Ford management for being so frank in stating they are in favor of the NFL players kneeling for the National Anthem, the Natl Anthem which represents soldiers, cops, living and dead who have given their lives for us so we can live in this country.

You bums have a right to support them. Those millionaire bums have a right to kneel (I know I am spelling kneel wrong) We too have a right not to watch the NFL and that's what some of us are going to do. And we have a right not to buy a Ford ever again.

I have a Ford now. I had a Ford in the 90's. I had a Ford in the 70's. My daughter had a Ford We will never buy another Ford again. I appreciate your candid statement on the companie's position. M. Hansen

My daughter brought her 2008 Ford Mustang to a local dealer for Airbag Recall complete the corrective action was done to Ensure the Safe Operation of the Driver and Passenger Airbag.

Service work was said to have been performed HOWEVER the Airbag on Both the Driver Side and The Passenger side is NOT Complete. This is Noted as a Safety Issue which remains Unsafe notwithstanding that the Owner followed Ford Motor Company directive to bring in the car for Recall Work on the Airbag.

There is a Indicator Light on the Airbag Operation which Indicates that the Airbag on at least the Driver Side is Inoperable. That is a violation of Ford's own policies and procedures. The Service Dealer refuses to do more work under the Dealer Recall Reimbursement Program.

I'm truly amazed that the Dealer and…

I bought a 2011 Ford Explorer and have had nothing but multiple problems with it from the start. 00 to have it repaired. I have contacted the Corporate Office and have not gotten anyone who can help me. I need someone who will listen to me to please call me. Thank You. 512-968-2771

Could not believe your views on the National Athem. I have owned Ford's for quite a number of years. Never ever again. is no company I will ever deal with again.

Salesman lied about 2017 edge having led headlights. It was a concern I had due to trouble seeing at night and I traded in my 2014 Honda accord touring that had them.

Also when u hit the brake pedal on a 2017 edge the ball of ur foot hits the pedal but ur toes hit the bar above it making it dangerous. The sync system can become so involved it is more dangerous than texting on a cell phone.

I miss my Honda accord so much I could cry

My 2014 ford f-150 has 26,147 has brake problems the dealer said that it needs new rotors and pads but because it has more than 12,000 its not covered by the warranty . They say that this is aware part .

It maybe a ware part but it should last 50,000-60,000 miles I feel that ford used poor quality parts . Now they wont admit it and make it right

Stanley Butchar Jr. 1430 South Galena Road Galena, OH 43021 740.972.4350

August 21, 2017

Memorandum for Ford, Inc.

Subject: Complaint- Service Department Unsolved servicing and customer service issues of my Ford 150 at: Coughlin Ford. 670 W. Coshocton St., Johnstown, OH 43031 740.967.2085

1. The customer service at Coughlin Ford has been extremely poor. The service to correct problems on my 2016 F-150 has not been done properly. I have driven over 220 miles and spent at least 23 hours trying to get my truck fixed.

2. I bought a 2016 F-150 from Coughlin Ford in February 2017. A representative named Shawn demonstrated the vehicle and finalized the deal. The purchasing experience itself was pleasant. But there has been a variety of problems with the Service Department who are totally…

,///////vin number 1ft7w2bt2dea12224 at Tri-County Ford,Mabank tx. 26 dollars an cents. Very unhappy with Tri-County Ford wife phone number 903-814-9064 i am heard of hearing so wife answers phone. thank you

5 bx and asked why Trailer Tow Mirrors were not an option when ordering the trailer tow package, Tara, came on line ( you customer service rep) could not answer my inquiry, and frankly I don't even think she understood. She gave the standard copy and past answer which didn't answer my question and when I asked if here was anybody at Ford Customer Service that could answer the question the dropped my inquiry and

blocked me and trailer tow mirrors are a stand alone option, not a part of any package, and are offered on the 8 ft bx. I have asked two different Ford Dealers and they are puzzled also. I would really like an explanation not only for myself but for the two dealers I've spoken…

My complaint is I brought my ford focus in 2013 It been a total disappointment ,from transmission problems to overheating. I am still paying for this car, I would like ford to buy this car back. I feel I was rip off it is not what I sign up for .

I have pay over 18,000 dollars for this car and still owe 12,000 more. you buy a newer car because you want reliable transportation not junk. ford has a buy back program I would like ford to buy this car back . com

I purchased a lemon 2013 Ford Fiesta and I really displeased with my pursure. I bought this car as a graduation present for my son who is a college student at St. XAVIER University in Chicago, Illinois, We have had this car in for transition issues several time several times since I bought this car NEW.

Recently, less then a month ago we had this car in for repairs on the transition and on Friday 12/2/2016 we had t have it tolled home because it failed to start. 00 dollar additional for this toll. MY son work part time at UPS and go to school full time so he does have time for a lemon car.

We are asking you to replace this car with another car immediately we have been very patient with this lemon car and we hAve ran out…

My 2012 Ford Focus (Vin # 1FAHP3F28CL130934) brought new had a LR door latch fail in 2014. Today the RR door latch failed with a family member, groceries, and Chinese take out in the back seat. My groceries and takeout are all over Interstate 15.

I'm a life time Ford and Lincoln customer (12 vehicles). Currently driving a new F150. Difficult to imagine that this dangerous safety situation exist with just my Focus. The door will not latch, the car can not be operated safely.

I'm stuck with the loss of over a hundred dollars in groceries and take out. Is Ford willing to address and FIX this dangerous safety situation?

This week I took my 2010 F-150 truck to Roundtree Moore Ford in Lake City Fl. for a squeaking noise below my truck. My assessment went as follows: I was told that my truck was missing mounting bushings on my exhaust and wire repair under heat needs to be repaired. The customer representative told me the mechanic shop who repaired my torque converter two weeks ago did not place the wires back properly and some wires as a result were "melted" by the heat shield next to the transmission.

I immediately drove the truck to my fathers home because he has the same year and model truck. We both used his truck as a guide and traced every wire on the entire transmission and found only one wire out of place. The 02 sensor wire running down the drivers side of the transmission was left on the heat…

I purchased a new 2015 Ford Triton from Bauman Ford about a month ago. While working on final arrangements with the deal I was offered as part of the deal that if I spent up to 1000 dollars on shelving for in my van I would receive a 1,000 dollar rebate from Ford.

I accepted that offer and had my salesman take the van before I even got it to a place they recommended and had about 1600 dollars worth of work done inside for storage. I took the receipts to my salesman after the work was complete.

About a week later got a call from Bauman Ford telling me I would not be getting the rebate. I'm very disappointed as that was an incentive for me to purchase the van. What can I do about this?

I have a 2011 Ford Raptor / F-150. I turned on my defrost on the rear glass this morning & like many others it exploded like a gun shot! Factory tint holds the glass together now. This is a chronic problem, well documented, but no recall from corporate so far, impossible to get any backing or support.

If you own a Ford F-150, exploding back windows are just part of the deal.

I walked into the the Lincoln Experience Center at Fashion island in newport beach, ca on Tuesday and what a joke.

First I was not welcomed by anyone. When I finally tracked someone they showed up and told me to wait. I waited on the couches for 20 min. Then Rose Dancel the manager came up. She didn't even apologize for my wait and instead asked me what I wanted.

I asked a few questions about the cars and none of them knew the answers such as how many valves per cylinder the MKZ had or what it's chassis made of. I felt they were very rude and I will definitely NOT be buying a Lincoln car.

The Lincoln experience center is a bad experience center.

We traded in a used Toyota with a payoff due on a new Ford Edge, Three weeks later, the car is not paid off- the payment auto debited from our account, and the sales manager will not return a call. We were told by finance that the pay off was sent-- BY REGULAR MAIL--12 days after we left the dealers ship.

The finance company hasn't received the check and we are still on the hook for the financed amount nearly three weeks later. If this isn't illegal, it is just plain sleazy or sloppy.

I own a Ford Festiva and have always serviced the car at a certified Ford repair shop. The car I drive started to overheat and I had the vehicle towed to Ford Quick Lane Murfreesboro TN because the vehicle was smoking from the right side.(roughly a month or so ago) The service department informed me that they could not find anything wrong except for the seal needed to be replaced around the over flow container. I excepted that, paid for the repair and I was reassured that was were the problem was and the repair was done.

The vehicle was serviced again (maintenance) mid June at that point in addition to the oil change and also the multi point inspection ( which includes checking hoses as I was told by a Ford technician named Chico) it was determined that the vehicle needed to be flushed…

I bought new a 2013 Ford F350, Super Duty with a 6.0 liter diesel. This truck should have been yellow like the standard lemon color. It was in the shop numerous times and left me walking many, many times over the years. I poured $$ after $$ into this trash bucket. Finally, in December, 2013 I, at customer expense, paid over $18,000 for a new Ford Factory engine. My decision to do this was because I was told by Steamboat Ford that all the 6.0 diesel bugs had been "worked out" and the engine was the top of the line. I agreed and a new engine was installed. I was told that the engine had a warranty of 100,000 miles with no time limitations or it carried a three year, unlimited mileage warranty.

The engine performed well for approximately 30,000 miles. Then it started loosing power, would…

Leased a 2016 Ford c-Max two Months ago. The battery went dead last month, got road service to come and start it. The dealer changed a Module. Monday 27th this month the car set dead in our drive way again.

My wife's mother was in the hospital I had to take her to the hospital and come home and get road service again. Took the car to the dealer they run test and can't find the problem. My wife and I are upset and would like to talk to some one higher up at Ford headquarters about our complaint.

To get out of the lease we will be out more Money and I just bought a 2016 from the same dealership. I've bought a lot of ford vehicle and hope to continue buying fords.

I recently purchased a 2015 used escape at Palm Bay Ford, in Florida for $ 19,900. I was told that it was a 2016, with low miles. I traded in a 2012 SE Focus, they gave me $ 7,000 dollars, Later I realized it was a 2015 instead of a 2016.

I do take the blamed for not paying more attention. I feel that I was mislead, by the sales personnel. The very next week, I received an add for a new 2016 Escape for $ 18,995, plus now they were going to give me $ 8,000 for my car.

I feel betrayed by the Ford Motor Company. My family has owed Fords as long as I can remember. I myself have always looked at Fords first. I will be getting rid of this vehicle as soon as I can afford it.

Every time I look at the car, I feel like I have been cheated. I will never set foot in Palm Bay Ford and be assured,…

Why do my brakes squeak in reverse with only 15,000 miles on them. Never in my life had a heard on this kind of problem before. My neighbors truck same year, his brothers truck and everybody that owns one have the same problem.

How do I tell my friends and relatives to buy one when they hear that noise. $40,000 truck and that noise I don"t get it.

I have taken many Ford Vehicles to Liberty Ford Southwest at 6600 Pearl Road, Parma Heights, Ohio 44130 over many years for service. I always trusted their service department. They used to make me feel like a VIP when I came in. Things have changed over the past year. On April 5 2016 I took my 2013 Ford Escape in for service for a recall item and an oil change with tire rotation. My service advisor must have been on break. A very young lady came to talk to me about repairs needed on my Escape.

I was told that my Escape needed rear break pads and rotors for $372.00 and rear shocks for $360.00, and that I needed new window wipers on the front. This made a red flag go up in my mind because I Just had Safelite Autoglass replace my front window that was cracked on March 5 2016. I had them put…

I purchased an ESP when I bought a preowned F350 (vin 1FT8W3B67BEC30094) from Northside Ford in San Antonio , Texas on 7-23-2015 . i traded that vehicle for another Ford product, F-150 at Jennings Anderson Ford in Boerne on April 6, 2016. I took the odometer statement provided by the dealer to Northside Ford to claim the refund on this ESP on April 7th and was told I would hear from someone in "a couple of days". On April 20th I had not heard from Northside as promised so I called your National Ford ESP administrative line and was told they processed the refund on April 13th and the amount was $1155.12.

On April 21st I contacted Scott Gilmore, finance director at Northside and after some difficult discussion and a callback from him two hours later, he advised that he had the check in his…

My Ford F150 SC limited has been leaking water for over a year. I have been to the dealership a number of times during this time period and a variety of parts have been installed (2 third brake lights,new sunroof,new back glass and door w/strip).

Contacted dealership about mildew smell and they say they have ordered new carpet but after last repair this morning I still have water in truck. I am being backed into a corner and feel the need for an attorney. I have talked to customer service and she says I am not eligible for a buyout with this type of problem.

I bought a 2010 Ford Expedition EL new. For the last year I've had a problem with paint bubbling on the tailgate. After doing some research I've come to find this is a common problem. Brought it to my dealer and was told this was not Fords problem.

I had an extended warranty and was told that unles it rusts through it would not be covered. Seeing as the lift gate is aluminum both you and I know it will never rust through. I want to know what can be done as my vehicle is well maintained and obviously this is a Ford defect.

02/13/2016 I purchased a 2016 F 150 4x4. I am a military retired veteran with a 100% VA waiver. I filled out your military discount paper as required and gave it to the sales manager. I'st the paper word was wrong. When we got our plate info from the NM DMV it indicated we paid form additional plate. In NM I pay no plate fee. Then after waiting over a month I call Rich Ford to inquire on the $500 rebate. The Sales manager tells me that they did not process the form as required by corporate.

The he tells me that Rich Ford is taking care or it and they would be calling me in a couple of days to pick up the money. I wait another several days and call back. He look in to it again and get back to me. Well that has not happened. I have bought several new fords and always from Bob Turner who is…

See recall in 2011 about defective and very unsafe door handles becoming unlatched while driving. Yes the door can open going 70 mph down hwy. Not enough work done to resolve this fatal error. Both of my front door handles are this way as of lately.

Would like some help here. This van has been taken care of yet has had multiple problems. I want to complain to the Ford corporate office now.

On February 16 2016 I dropped off my car to Sayville Ford for maintenance service they worked on my vehicle the next day February 17, 2016. My vehicle was complete by 9 AM that morning I picked up the vehicle approximately 4 PM that late afternoon when I return the loaner car. I got home approximately 4:30 PM when I noticed the skirt underneath my front vehicle by the engine was rubbing on the floor hanging then I looked under the vehicle and seen a metal plate missing and the metal skirt underneath the vehicle was smashed in. Then I called my service advisor Ross and mentioned to him that somebody destroyed my truck he told me to take a picture and send it to his cell phone so he could show his service manager.

I sent him the three pictures and he said to bring it in when I get back from…

I bough a 2016 ford escape but I can't listen to my favorite radio station 87.7 how can I get this fixed. No help after calling Ford complaints number or the customer service line.

On February 13. About 11:30am I went into city world Bronx dealership with my boyfriend. I liked the Rava 4.-2016. We went out and test drive it and everything was good. Then we sat down to talk money. I told salesperson about the ad in the coop city paper. He knew about it too. 919. Down and monthly payment. I don't remember the correct monthly. His mgr was called over. He gave me another deal. 00.00 Down and 319 a month. I said" that was high. " I don't want to get into a deal I can't afford. Then it went down to 299. I said no thank you and left. I was not sure. I need to think. My boyfriend and out went out to talk about it. I called the salesperson about 20 minutes later. I came back in.

The second mgr came over. The new deal was 305. Still nothing down. And 350 for the DMV fee. I…

I have a 2016 Explorer which intermittently will not start. It has been in the shop for 2 months without a resolution. I called and filed a complaint as requested by my dealer. The answer I now get is I don't know how to start the vehicle and that there is nothing wrong with it. The case number is CAS 87295 77= J8P9J6. The last I was told was that I should take the vehicle and Ford will supply me with an extended warranty. That is worthless to me if you can not start the vehicle to run it.

I can not trust this vehicle to start and do not want to get caught at a grocery store with a cart full of groceries and the vehicle not starting. The starting problem has occurred with **3** different drivers. My daughter was one and my husband had to go and pick her up from the vehicle. I am politely…

My 2015 ford ecosport clutch broke. The car was towed to Ford Fury William Nicol. I have experienced the worst as I had to wait for 4 hours to be served. Sitting without transport Ford took a day to get back to me. Telling me the reason for the breakdown was the behavior of my driving. Charged me R11k; R4k for Labour. Contacted the ford customer care; waited 3 days for feedback and got the same feedback. No one experienced on this level looked at this as they cannot explain as to why the clutch broke. How do they now how I my driving is.

The dealer I bought the car from was willing to assist offered a loan vehicle and promised to fixed the car within 2 days. William nicol now wants to charge a labour fee. What happened to customer service. They rip us off. When I was given a second…