Frito Lay logo

Frito Lay

2.0
215 complaints

Address

7701 Legacy Drive, Plano, Texas 75024

Customers report serious quality control issues including burnt/stale chips, dangerous foreign objects (plastic, possible rodent feces, stones), and bags filled mostly with air or crushed chips. Multiple complaints about product freshness, contamination risks, and inadequate packaging. Several customers express loyalty to the brand but frustration with declining quality standards.

Common Issues

30% (21)
burntstalehard
22% (16)
plasticmoldrat feces
18% (13)
aircrumbsbroken
16% (11)
resealablebagunsealed
14% (10)
servicedeliveryphone

Complaints

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Marilyn Lee

Jan 25, 2024
0

I was shopping at my local Food 4 Less grocery market and no basket just my shopping bag in hand as I'm looking around checking my list off I was side swiped with a basket by a Frito Lay employee.. I politely walked up to him and said that wasn't nice you couldn't say excuse me or sorry?

I replied sir you're in a market where you're number one task is safety being alert while working for the company you follow rules his reply woman pregnant lady old lady I don't care I said I see that but I thought it was over why are you following me and acting all aggressive towards me as a woman I fear for my safety and I asked him to remove himself several times each time I got louder and

customers seen him told him to leave me alone as he walked away he said the words F you and I said F you what do…

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Sukhbir Singh

Jan 9, 2024
0

I hope you are doing very well I am the owner of the Elite Market 1 And we have not received our delivery Of the product for the last two months Is there something else we should do in order to receive our product? We have called your delivery guy numerous times and I also sent a text in which no one has responded to as I have not received any correspondence from him Contact me at 916-502-5750 at your earliest convenience Thank you

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Debra M Stewart

Sep 28, 2023
0

While experiancing with your CrackerJack product it seems nothing has really changed. Way back at a New York Met game say 1988 during the 3rd inning I was snacking on a box of Crackerjacks. I could wait to come acroos those delicious toffee coverd peanuts.

Only to be displeased to find maybe a few inside. I commented to my boyfriend at the time, "if I had one wish, it would be to put more peauts inside CrackerJacks". On to the 7th inning stretch. At this time Shea stadium did what was called the Magic Moment, when a lucky fan wins prizes and is screen shot on the gaint monitor where all could see you.

Well guess who was the Magic Moment that day, Yes me. Not only did I win a weekend at the then Laguardia Airport Holiday Inn ,also a couple of tickets to a Met game some other things but…

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Jaime Marchand

Sep 15, 2023
0

I opened a bag of Doritos Flamin' Hot Limon Chips and to my surprise, the chips are plain, no seasoning on them. These are the worst chips I have had in a long time. What happened to QA? doesn't this company check the product before is bagged?

I cannot return the bag because I no longer have the receipt for it. Please review the pictures! and i would like to get a replacement bag of my $$ back. Attached are pictures of the inside, outside and barcode.

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Christie horton

Sep 7, 2023
0

I bought a bag of lays on 09/06/2023 ate a few chips reached in for more and pulled out a dead cockroach stuck to a chip. I threw the chip and roach in the toilet was gonna flush it thought I better take a pic first

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Shirley Boswell

Aug 28, 2023
0

The last 2 bags of ruffles I bought was so salty I couldn’t eat them

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Dana Martin

Aug 22, 2023
0

Not really a big complaint, with the understanding of the restraints in the world today. But, your bags of chips are sooo small now and with all the air to keep the chips safe. I can no longer be a patron at the price point but thanks for all the good years

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Sandy Bates

Aug 17, 2023
0

Paid $1.75 for 5 chips see picture are you really in need of money to be scamming people like this

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Luis

Aug 14, 2023
0

Platanutres con ajo muy salados especialmente los que quedan en el fondo de la bolsa. R. D. Si no arreglan esto seguiré comprando los Filler's

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louise craig

Jul 30, 2023
0

i had bought some corn chips and they were stale i was very disappointed my address is 305 East Carrol St, Kenton OHIO 43326

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mike Hathaway

Jul 20, 2023
0

I purchased a pack of Grandma mini sandwich creams when I open the box and open the packages there was literally three cookies in each bag there should be probably close to 15 or so it is the 1oz bag. it happened on 8 out of the 9 packages I opened from that box that's unacceptable.

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Zoe Hansen

Jul 19, 2023
0

bought some flamin hot funyuns that were so horrible and stale they did not taste fresh at all

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Stanley l Moore

Jul 13, 2023
0

What happened to your flaming hot potato chips? They're not even hot anymore! I buy them every morning before work, and For the past 2 weeks it seems like they're just playing potato chips. I feel like I'm wasting more money everyday buying these chips!

Extremely frustrating!

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Debra R Garvin

Jul 11, 2023
0

I bought Kettle cooked BBQ Lays in a vending machine at work.They were stale.

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jan zimmer

Jul 4, 2023
0

The amount of cheese on the Cheetos snack has diminished greatly. For years I have purchased Cheetos puffs and it seems no matter what size or what store I buy them from the quality has just gone downhill, and they are just not that cheesy anymore and they taste Bland and dry.

I have tried buying other brands seeking out more of a cheesier product. If the quality of your snack doesn't improve I will cease buying the Cheetos brand altogether in the near future.

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Rich jones

Jun 29, 2023
0

Walmart wadsworth store shelves of product is horrible

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Robert Herrington

Jun 24, 2023
0

I'm very disappointed with the 30 box of Cheetos crunchy Cheetos puffs and Doritos cool ranch and nacho cheese.i think the box should have an equal amount of the 4 brands There is one brand that has only 4 bags. 4 bags out of 30 come on now

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Deborah Bair

Jun 22, 2023
0

Weekly buyer of the variety packs, sometimes twice. Last several purchases the cheetoes were sealed but empty. Several bags, lately there have been unsealed bags with chips and ants. Different chips. I am disabled and I order my groceries online . Thank you DB

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Marie Braggs

Jun 17, 2023
0

Cheetos are to salty and they sting my tongue their not what they use to be.

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Terri meglino

Jun 16, 2023
0

Anymore it just seems like the potato chips are more crumbled than large hole. I bought 3 bags from Publix and they're all just little pieces in a mess.

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Beverly Rapp

Jun 3, 2023
0

I purchased a bag of wavy lays(my favorite)the bar code is 028400043809…they were so salty that they blistered my lips. Just wanted to report, in case this was a bad batch. Never had any bad lays before this.

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Denise

Jun 1, 2023
0

I have purchases a family size bag of original ruffles. they are all burnt, and too hard to crunch on

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Bethany Cooper

May 30, 2023
0

I recently purchased a 42 bag Frito Lay variety snack box to share with my co-workers. After opening the box one of my co-workers opened a bag of Ruffles potato chips to discover it completely empty. I have purchased the variety snack boxes many times in the past and have never had this happen before so I am disappointed that this has happened now.

It may just be one bag but it's still one bag less than I purchased and one bag less that I and my co-workers cannot eat and enjoy.

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Marissa Bailey

May 27, 2023
0

I brought a bag of 2/$1 ruffles queso from an oak cliff corner store and when I opened the bag it was full of seasoning no chips at all.

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Bruce Williams

May 25, 2023
0

I bought a bag of ruffels from Von market and many of the chips were burnt around the edges and very hard like over cooked

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Debi Hull

May 14, 2023
0

I recently bought a bag of lays chips and ate about half a bag on Thursday. I have had explosive diahrea Ever since, yesterday five times. I want to know what recourse I have if I need medical attention.

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Stephen Tucker

May 6, 2023
0

Today, Saturday, May 6th, 2023, I opened and began eating a small bag of Chili Cheese Fritos. About halfway through the bag there was a small "pebble" or rock-hard piece in the chip that, when I bit down to chew, instantly broke my lower denture in half.

(The denture is only ~2 years old, so it's not like it was fatigued or brittle. ) I'm not interested in a lawsuit or anything like that but I feel strongly that Frito Lay owes for the replacement of the broken lower denture.

If Frito Lay will do the right thing and take care of the denture I'll be grateful and peaceful about it. Please reply promptly; it's not something that can wait for a long drawn out process. I'm attempting to use glue to be able to wear them for work, to talk and, hopefully, to be able to eat.

This is a major…

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Serina Craig

Apr 29, 2023
0

To whom it may concern, I purchased a party size bag of corn puffs and when , I arrived home and opened the bag, it was all air and less product in the bag.

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kim J davis

Apr 20, 2023
0

I bought a bag of chili cheese fritos yesterday, and they were stale.

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Shantell

Apr 19, 2023
0

Bought a bag of fav chips total disappointment there were barley ani. The bag not kewl when we pay almost 3 bucks

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Melissa Curtis

Apr 16, 2023
0

Wow $5.49 for a bag of funyuns if I had known the price beforehand I wouldn't have purchase them it's ridiculous that's poor folk can't even buy food !!!

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Kelly Ostrander

Apr 12, 2023
0

I bought a large bag of hickory bbq ruffle potato chips at Walmart in Eureka, MO. Bar code 28400 04349. They have no sauce on them and taste like plain chips. I am very disappointed as they have always been my favorite.

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Parricia Conway

Apr 9, 2023
0

You've got to be kidding.....I have to give you my credit card # to register a complaint!!!!!! Terrible customer service!!!!!!!

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Judy

Apr 7, 2023
0

There is a female frito lay worker that frequently services my local store in warren county. My child was asking her a question about chips and she ignored her. It wasn’t until she turned around and saw her. Then she pulled her earbuds out and still wasn’t very pleasant to my daughter.

She is short black hair tied up like an onion and dressed like a homeless person. Now everytime I see her I avoid her and have to wait until she moves all the carts so I can get what I came to the store for.

Is this the kind of people that a billion dollar company hires? Angry looking homeless people that listen to music instead of helping customers and snapping at children because they interrupted them while they were supposed to be working? Isn’t that part of the job? Customer service. Shameful!

Now I…

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Cindy Crawford

Apr 3, 2023
0

I purchased a bag of tostitos original restaurant style $4.38 at the HEB at 2701 E. 7th Street, Austin, Texas. 78702. The chips have feces on them. I plan to return the bag of chips tomorrow to HEB. I thought it best to let you guys know. The barcode is 0 28400 51799 7. Thank you.

Cynthia Crawford

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Travis

Apr 3, 2023
0

I just want to say the puff corn cheese that I have gotten several time has very little cheese on it and that why I get the brand plus flavor I get

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joe ciraco

Apr 1, 2023
0

we pick up two box of mix chips from wsllmart and the chips are very dry out so badlands hard I went back to wallmart and spoke to Manger and I was told I needed my recipe it's over 2 week I

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Paul Beraud

Mar 27, 2023
0

Three times now I have purchased your box of snack bags of assorted chips and each time a number of the bags, mostly Cheetos and Cheetos Puff bags have been either popped or not sealed so they are stale.

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Lydia Leonard

Mar 25, 2023
0

I got a bag of flaming hot puffy cheetos, expiring on May 9th & they were stale & clumped together.

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Angelina nguyen

Mar 24, 2023
0

I Open a bag of my ruffles and it was no powder. I opened another one of my friends and it was no powder. I am so mad.

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Vantrell

Mar 14, 2023
0

Frito lay driver who participated in smoking Marijuana before and after work, by law no driver who operates a cdl truck are suppose to participate in any illegal drug or carry firearm to work, some particular driver has special privileges.. I want stop until yall drug test all of your driver at the Harahan location...

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Cassidy Moles

Mar 10, 2023
0

I bought the Lay's stax mesquite barbecue and all the chips were broken. This is the second time this happened. I bought the cheese ones to and they were fine.

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Cherrl bell

Mar 7, 2023
0

I just tried the new Lays, wavy bunion, onion, flavored potato chips, they taste nothing like the bunions they taste like plain potato chips. I was very, very disappointed.

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Kaylee

Feb 27, 2023
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I bought the lays salt and vinegar poppables. I was expecting them to taste like salt and vinegar, but there was no flavor to the chips.

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Sharon Bundy

Feb 22, 2023
0

I purchased a 50 pack box of funyons and 14 packs was completely empty

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Jodi

Feb 8, 2023
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I bought an 8 1/2 ounce bag of cracker jacks and I must say it is very disappointing to not have peanuts in a full bag . I understand that it may cost more to add a sufficient quantity to your product , however you raise the prices of you product .

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Mike Gunderson

Feb 7, 2023
0

Opened a new bag of regular cheetos, some are very hard. The crunch level is variable, some (about 1 in 8) are way too hard, have to spit them out.

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Peggy Espeland

Feb 1, 2023
0

I was driving behind one of your vehicles when a bunch of ice and snow fell off the top and cracked my window and almost caused me to wreck write outside of the dalles oregon

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Charles Hall Jr

Feb 1, 2023
0

I don't understand you take the price of your potato chips bags and then increase without telling the public $2.49 that is outrageous. I don't understand is there a potato shortage because y'all are just using the pandemic and using people to the fullest. I'm sorry I'm going to have to stop buying your product

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Mae

Jan 30, 2023
0

I hate buying y’all products I always get most air in these bags of chips I pay almost $2 for air and a $1 worth of chips

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