Frito Lay logo

Frito Lay

2.0
218 complaints

Address

7701 Legacy Drive, Plano, Texas 75024

Customers report serious quality control issues including burnt/stale chips, dangerous foreign objects (plastic, possible rodent feces, stones), and bags filled mostly with air or crushed chips. Multiple complaints about product freshness, contamination risks, and inadequate packaging. Several customers express loyalty to the brand but frustration with declining quality standards.

Common Issues

30% (21)
burntstalehard
22% (16)
plasticmoldrat feces
18% (13)
aircrumbsbroken
16% (11)
resealablebagunsealed
14% (10)
servicedeliveryphone

Complaints

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Austin

Jan 30, 2023
0

The chips are good but I was craving some jalapeño kettle cooked chips so I went to the store and got some, when I got home and opened the bag of chips they were the original kettle cooked not jalapeño like the bag said they are.

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meghan oquinn

Jan 28, 2023
0

I got barbecue chips that just taste just PLAIN lays potatoe chips. Literally not one hint of barbecue flavor!

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Stephan

Jan 28, 2023
0

I have been buying your products for almost 50 years and one of those products is Munchos. I buy 3 bags a day faithfully. 00. 49 is absolutely disgusting. How dare you take advantage of people at this economical hard times.

30, but a whole dollar. You should be ashamed of your selves. I will no longer be purchasing your products AT ALL. 49 for a miniature bag of munchos. Unbelievable! By the way I’m only 56, it’s not like I’m a senior just doing some bitching.

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Bonnie Denna

Jan 26, 2023
0

Purchased a bag of all dressed at Costco and it is stale. I was very disappointed.

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Lindsay Moutardier

Jan 22, 2023
0

i have bought several bags of chips and they were bad way before the date it said.

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James Lock

Jan 21, 2023
0

I found two over cooked Cheetos in my party sized bag!

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Dexter C

Jan 12, 2023
0

I bought a bag of Doritos that is not supposed to expire until Apr 11 2023. This would be bag number 2 that is stale, so I have to say something, and I need a replacement 11Apr2023 671100709 19 12:42 is on the bag

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Cassandra Barber

Jan 4, 2023
0

I purchased a variety box (18) of chips from my local Wal-Mart, spending $10.98, only to discover that I was missing all four (4) bags of the Lay's cheddar and sour cream. Is there anything that can be done about this?

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Peggy Klindt

Jan 3, 2023
0

Purchased a bag of Cheddar & Sour Cream chips on Monday 1/2/2023 at a local grocery store. When opened later that night the seal on the top seal was barely there. The taste of off and looked like they were over cooked. This is the information from the bag: 28Mar2023, 287236177, 30 17:07, 28400 51774. Not sure how you folks fill the bags but it looks like the top sealer or tube what out of adjustment. This is just a FYI to make sure that you are aware. The price of groceries today that the consumer really does not want to get screwed on their purchases.

Another FYI, I tried to call the Customer help line several time and could not get through and when I finally did I was cut off! Not a happy camper here.

Sincerely, Peggy Klindt

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Princess Redic

Dec 30, 2022
0

I bought a box of variety pack of chips . I went to grab a bag of Doritos and noticed the bag felt empty. I opened it and couldn’t believe what was in it . Only 3 chips and some yellow stuff

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Melvinia Robinson

Dec 26, 2022
0

This is the second bag of Lays wavy origianl chips and they are entirely too salty!! 28Feb2023 232333315130 02:35} AS expensive as snacks are now adays I would like a refund of my money spent!! are a coupon of some sort to purchase something else.

At the bottom of the bag is a barcode reading 28400 04380. I'm hoping to here from you??? My physical address is 7000 Princeton Drive/ Biloxi, Ms 39532{Melvinia Robinson}

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Jeremy wood

Dec 25, 2022
0

I am a concerned customer, i have noticed over the past few years that you lays chip bags are not filled completely, there is at the, "very least"1/3 of the bag filled with "AIR", if your not goin to fill the bag all the way then please do not waste material and money just to create more plastic waste when you could simply make a smaller bag that fits your standards.

To charge more due to inflation or just pure profits is NOT justified. I know for a fact that the amount your company makes in a year, well makes up fo this problem, i for one will no longer be a, "valued customer" and support this bologny...

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Kathleen Nahoun

Dec 15, 2022
0

I bought a bag of Lays chips and more than half the bag was just small broken pieces of chips.

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Alison Johnson

Dec 8, 2022
0

I have been purchasing your chips as long as I can remember. The last few or 4 purchases have been terrible every bag of plain chips I have purchased have been burnt and the chips themselves our to small to even use my ruffles dip with. Thank you Alison Johnson

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Anthony Brooks

Dec 1, 2022
0

I purchased a large bag of Cheddar Ruffles and they had no Cheddar taste. I am disappointed because I host large parties and this was embarrassing

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SA'DE

Nov 25, 2022
0

Taste like straight potato DISAPOINTED

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Katherine Maguire

Nov 22, 2022
0

I hate to even say this because you guys have been the best but this entire munchies pack head only cheese doodles and pretzels

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Dana Howe

Nov 21, 2022
0

Hello I when to every store in barwick PA to find flaming Hot Doritos in Cool ranch or original and there was none. I would like it if you could put it in stock in the store please I am really dying for them!!! I'm really addicted to them!!

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Ed

Nov 15, 2022
0

Munchos should come in other flavors... Q , sour cream, salt and vinegar and white cheddar..... Oh ya , yum... Yum. Thankyou

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Monica Palmer

Nov 14, 2022
0

I bought the bold box 18 pack of chips at Fred Meyer in Snohomish today and there was only 1 bag of spicy sweet chili chips. Can someone explain why when the box says 4 bags?

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skip powell

Nov 11, 2022
0

last bags of scoops was amix of regular fritos deformed scoops and crumbs

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Jennifer Coker

Nov 10, 2022
0

Purchased a bag of chips from the vending machine at work on 11/10/2022. The bag was filled with 3 seasoning clusters, maybe 5 chips. Bags was 1.25

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Bonnie Wolfe

Nov 8, 2022
0

I bought a holiday themed chip mix for my kids lunches for school this week, I picked that one because it had different options with popcorn, pretzels and showed no nacho Doritos which my kids won’t eat, so that’s great except upon opening the box there is only one of each popcorn and one pretzel, the rest is mostly Cheetos and nacho cheese Doritos. Unhappy about this.

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Sabrina Herrick

Nov 5, 2022
0

i got a party size bag of salt and vinegar chips and they were stale and had no flavor at all it was disgusting. i’m done with lays chips.

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Annette Snipe

Oct 27, 2022
0

On Oct 26, 2022 I made a purchase at Dollarama (300 Borough Drive- Scarborough Town Centre location). I purchased a pack of Frito Lay ‘Munchos’ brand Potato Crisp (among other snack items). ( Batch#: 303325701 80 23:52) (SKU#: 0 60410 00654 2)expiry date Dec 13, 2022).

I started eating the chips and after consuming some of the chips I noticed a loonie sized perforation (hole) on the front of the package and several smaller perforations (holes) on the back of the package. The perforations are clearly indicative of being bites from rodents.

I am now extremely concerned for my health seeing that I’ve consumed some of the rodent ridden chips. The Board/ Ministry of health certification status at the this Dollarama shows ‘PASS’. I will be seeking medical attention and advise. Please respond to…

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Eleanor ceaser

Oct 26, 2022
0

The bag clearly say guarantee fresh for 30 days but it do not add on there with the bag closed my bag of chips did not guarantee stay fresh they was stale in two days

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EJ

Oct 24, 2022
0

i found a piece of blue plastic in a classic lays chip bag. it was unopened, i opened it and found it after eating 1/3 of the bag. lazy and hazardous. we’re in a pandemic too! why did a piece of plastic end up in a chip bag?? do better.

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Priscilla Brown

Oct 22, 2022
0

I purchased the family fun mix box. I picked up my groceries only to get home and be disappointed. I open the box and there is only one bag of sour cream and onion ruffles. The box states it should be three bags of sour cream and onion ruffles in the box.

I received six bags of sour cream and cheddar lays. I would like to know how can this issue be fixed. I purchased the box with the expectation of receiving what I paid for.

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Mariam aoun

Oct 21, 2022
0

I bought the verity mix today. The box said that it has six packs of cheetos cheddar jalapeños I was so disappointed to open the the box and only find two packs

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James Stilwell

Oct 17, 2022
0

I have purchased a lot of Frito Lay Rold Gold pretzels over time. For the last half dozen bags the pretzels were mostly in pieces and not whole. Is this a proble at the plant, shipping or at the grocery store.

Thank you for your response. Jim Stilwell

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Savage Sharon

Oct 14, 2022
0

Most of the chips were crushed and really dark looking

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Valeda Haskell

Oct 13, 2022
0

I’ve bought a few 42 boxes of variety mega box the purple one and never dies it have a few of the bags of chips! This is my second box and I’m still missing bags (the first box was missing lays bbq and ruffles cheddar… the second box is missing lays bbq and Cheetos puffs!

On the box it tells you exactly how much your supposed to get and which bags it’s false advertisement this is an o going thing. I buy them for my daughters snack and she constantly looks for certain ones abd their not there please refund me or send them directly to me

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Kimberly Fisher

Oct 11, 2022
0

Why there isn't no more baraque corn chips Can't found them no where

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Kimberly Wieting

Oct 9, 2022
0

Bought a variety pack 42 count and my one package of funyuns were burnt they taste like I'm not happy and do t even want to try any more

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Lisa Clauss

Oct 8, 2022
0

I bought your chips for years. Lately all you get are crumbs. You buy ruffles for dipping and now they are just terrible. I set out a bowl to serve to my family and we couldn't dip but a few the chips are way to small.

I will never buy this product again...

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Red Phelps

Oct 5, 2022
0

I purchased a cheetos 'Bag Of Bones' tin and the white cheddar cheetos were almost empty with just big chunks of white cheddar powder at the bottom

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Suzanne Hudson

Oct 4, 2022
0

I purchased a 28 pack . advertised was 3 sun chips. 3 blue dorito 3 cheeto puffs and 5 cheeto crunchy 3 sourcream and onion chips. and 3 popcorn.. In my pack i got 5 pretzel. 6 cheeto crunchy . 1 sunchip. 5 dorito. Blah. Blah. Blah.

My point is my kids dont really care for pretzels but love sun chips. shame on you for putting undesirable chips in you mix . Wont buy again .

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Phyllis Milton

Oct 4, 2022
0

Purchased 2 pks sunflower seeds 1 orig. 1 ranch from CVS. 09. 69 for orig. 09 price. 09 price even if it is 2 differ flavors. Please let me know if I was overcharged. Mi.

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Kristen Lewis

Oct 4, 2022
0

Bought the 30 count baked box. It was suppose to have sour cream and onion and BBQ but didn't have any. It included extra cheeto and sour cream and onion instead.

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StacySimmons

Oct 2, 2022
0

I purchased a bag of cheddar Sun chips from Walmart and there was original Sun chips in the bag my daughter was very disappointed I've ordered the several times before from Walmart and Fenton Missouri that's where we stay I was very upset that she was upset that she'll get the Sun chips that she wanted I've never really had a problem like this before I don't know what the problem is

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Christian Darden

Sep 28, 2022
0

I brought the 50 bag box of chips and on the box it's say I should have 12 bags of hot Cheetos and I have no hot Cheetos at all

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Greg Seguin

Sep 25, 2022
0

Chips were overcooked and burnt. Bag. 59 and we would like a refund in this amount. Thank you for your time!

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Tangela Blount

Sep 16, 2022
0

Every bag of Funny's has nothing but air and 6 - 12 chips! This is a RIPOFF!!!

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Julie R Morris

Sep 13, 2022
0

I paid $19.99 for the 42 mega variety pack and there is supposed to be 7 regular cheese doritos and 6 cool ranch and there is only 1 cheese doritos and no cool ranch!!!!! Not a single bag!!!!!

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Timothy Bridges

Sep 12, 2022
0

Your doritos and cheetos 18 box that is shipped to the Grambling Louisiana store spring market is defected not in box as shown

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Janna Worley

Sep 10, 2022
0

I bought an 18 pk bold mix from Kroeger/ Fred Meyer and it only had one spicy sweet chili instead of 4 and 6 salt and vinegar instead. I will attach a pic. It's missing 3 that my daughter ate which was a Funnyuns, hot Cheeto, and the only spicy sweet chili.

Well I couldn't attach a photo because it said it was too big. But anyway hopefully you believe me. I don't know what or if you do any compensation or not but either way just bringing it to your attention.

That was the one reason my daughter picked that box. Sincerely, Janna Worley

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Acacia r

Sep 7, 2022
0

Very disappointed in the packaging! This is the 3rd box I’ve bought that has not had the specified amount correct!!!!

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Nancy Wallace

Sep 6, 2022
0

I just purchased my usual 10 bag box of Lay's original snack packs for my daily lunch for work. To my dismay ... and a 3rd bag had a slit in it on the back side, and 4th bag came totally opened!!!

Bummer to say the least, but wondering how do I get the missing products replaced? the guarantee date is 10/ 04/ 22 purchase was made on 08/22/ 22 thanks again .

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Samantha Share

Sep 6, 2022
0

Hello, I purchased three cases of the family fun pack mix 18 count that has 3 Cheeto puffs, 3 Cheeto crunchy, 4 lays Cheddar sour cream, 4 flavor twists, 2 funyuns, and 3 sour cream ruffles. I opened the first case to eat the sour cream and onion ruffles only to see that there was 1 bag of sour cream and onion.

I shrugged it off as a factory error because I know sometimes there are mistakes but I opened the next box for the same sour cream and onion chips only to find one bag yet again. So I decided to open and check my next box only to find one sour cream and onion bag in that one as well.

I am really disappointed I paid for those chips and was shorted on my chips. Is there anyway I could receive my 6 bags of sour cream and onion chips? Those are the only ones that I truly enjoy out of…

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I Hurt bad

Sep 1, 2022
0

they vibrate violently . the ceiling is 5 ft high so if you're any taller tough luck. The metal belts cut into your skin leaving extremely triggering marks they dont give u protection or supplies to make this make sense. lol.

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