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Frito Lay

2.0
227 complaints

Address

7701 Legacy Drive, Plano, Texas 75024

Customers report serious quality control issues including burnt/stale chips, dangerous foreign objects (plastic, possible rodent feces, stones), and bags filled mostly with air or crushed chips. Multiple complaints about product freshness, contamination risks, and inadequate packaging. Several customers express loyalty to the brand but frustration with declining quality standards.

Common Issues

30% (21)
burntstalehard
22% (16)
plasticmoldrat feces
18% (13)
aircrumbsbroken
16% (11)
resealablebagunsealed
14% (10)
servicedeliveryphone

Complaints

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Ryan J Ives

Oct 1, 2019
0

On Sept. 30 at 5:20 PM one of the delivery semi's got off I75 south at the us 10 interchange and got on I75 north where the driver changed lanes with cars in the lane and forced them over then he changed lanes again nearly hitting another car exited I75 to wilder rd Bay city MI and turned to the west.

The trailer had no number on the back and I was unable to get the number off the truck . This driver was not a safe driver .

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Walter & Louise Miller

Sep 27, 2019
0

We purchased a bag of your Lay's Classic chips from Fry's Food (Ocotillo & Gilbert in Chandler) over the weekend. When we opened the bag yesterday we found the chips to be not great. They were kind of dry and not real salty at all ... and many of them were kind of extra brown/overcooked or something. The date on the bag is 5 NOV 2019. 647321506 us printed just below this date and just below this number there is I think (as it is very hard to read) 05.29

The bag is priced at $4.29 but FRY'S had them on sale for $3.49. Can I take this bag back to Frys to get a new bag or refund or should we send this bag to you or ?

Walter & Louise Miller 5227 S FAIRCHILD LN CHANDLER, AZ 85249

There is what we think is the UPC Code on the back of the bag ... 0 28400 64549 2

480-214-5509

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Lexus Harrison

Sep 26, 2019
0

I bought a family size bag of BBQ lays and the bag looked very mishandle and a lot of the chips seemed a Burned or over cooked and at the bottom of the bad the sealing wasn’t complete so there was a little hole in the bag. I am unhappy about the baging of the chips and how the chips was inside the bag.

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Debra

Sep 13, 2019
0

Totistitos Cantina Traditional Chips are great with one small complaint. They are just too salty. If they could come in a low salt variety I think they would be perfect. This is not a lot dependent characteristic. I have tried them several times and are always disappointed in how salty they are.

I have also tried the thin variety and they are a bit better relative to the salt level but too thin to make for a good dipping chip.

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Jay Jones

Sep 8, 2019
0

Caucasian driver of vehicle # R43206 and Lic# CH-71051 was seen driving erratically in a construction zone and cutting over motorists on Chandler Blvd in Phoenix,AZ around noon on 09/07/2019. Please education/ retrain this driver on the importance of roadway safety and how it might affect him and other drivers.

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lorie burns

Sep 7, 2019
0

I brought a variety bags of chips and the chips were very stale. I am a faithful customer.

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Joyce New

Aug 25, 2019
0

Found this in the bottom of my Lays Dill Pickle Chips.

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Sherry Williams

Aug 24, 2019
0

I bought 2 bags of ruffle originals at Wal Mart when I got home one bag was stale as all hell and the other bag was all air hardly no chips in the bag I took the them back to Wal Mart and they advised me to complain to the company and this is what I'm doing

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Mike Morrell

Aug 21, 2019
0

These chips that I purchased at publix have a very fowl smell. They smell like rotted potatoes. And they taste terrible... not a happy customer.

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Mike Morrell

Aug 21, 2019
0

These potato chips stink. And of course taste bad. They smell like rotten potatoes . Obviously rotted potatoes were cooked, when i opened the bag you csn smell immediately. Not a happy customer.

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Debby sherman

Aug 21, 2019
0

The Pictures of the teeth, the lips , on the bags of Frito lay chips is gross as heck that’s just nasty then you’ve got the one with teeth and a tongue sticking out just gross

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Ayiesha Parham

Aug 13, 2019
0

Hello, my complaint is about the wrong flavor chips in a bag. So, I bought a family size Sour Cream and Onion bag of Ruffles. When I ate the first chip, I noticed that it tasted like the plain original Ruffles.

I thought maybe that chip didn't reach the seasoning at the bottom, and shook up the bag and reached toward the bottom to grab 3 more chips. Same result, they also were plain original Ruffles. I looked at the bag to see if I had grabbed the wrong bag from the store, but the bag clearly said "Sour Cream and Onion".

How do you put the wrong chips in a bag?! I am so disappointed.

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Gwen Gray

Aug 1, 2019
0

I love the doll pickle flavored chips but they are not sold anywhere in my city. I have to drive 30 minutes away to buy them.

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Ben purdy

Jul 26, 2019
0

Crushed chips just as well eat dip with a spoon

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Cecil brummett

Jul 19, 2019
0

Purchased ruffles chips dated for 8oct2019, 374219114, 72 18:46 from Harris teeter. The chips had a burnt taste to them. They were edible and fairly good, just not the usual quality. We purchase a lot of ruffles and love them, just disappointed with these. We will buy more

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Dee

Jul 19, 2019
0

While the Stacy Pita Chips taste good they need to be taken off the shelf immediately and modified as they are currently dangerous in their present state. I bought a 28 ounce bag of the pita chips last year from BJs to eat with my Hummus, and when I placed the chip in my mouth and bit down, it broke into many pointy and sharp pieces, like a shard of broken glass, and cut the left inside of my jaw. The injury was very painful and took a long time to heal. I stopped buying the Stacy Pita Chips after this incident.

July 2, 2019, I bought another bag of Stacy Pita Chips again from BJs to eat with it. I took great care to place the pita chip with Hummus on it into my mouth and bit down on it slowly this time hoping to avoid the breaking of the pita chip into pointy and sharp pieces, and again,…

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Shane fox

Jul 18, 2019
0

Update to last nights complaint. After eating half that bag with rat poop Cheeto in it, I’ve had hot/cold flashes, dizziness and diarrhea. I’m probably calling in sick to work. Would like a response from you on how to proceed?

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Mark Dalen

Jul 18, 2019
0

why don't you put your potato chips in a resealable bag instead of a bag that once you open it it rips all the way down the side every one of your products are putting some flimsy ass thin piece of film. Great economically but it's impossible to reseal your package for reuse.

Maybe you should think about repeat business and commercial business. get rid of the college boy running the economics and talk to the people.

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Shane fox

Jul 18, 2019
0

So thank god I dumped it out before eating it all. This seriously looks like rat feces. I ate half the bag before discovering this. Hopefully it’s not infectious. What should I do besides keeping it in a sealed ziplock?

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Wanda Brooks

Jul 16, 2019
0

No complaint but a thank you for listening to my dissatisfaction and for the coupon. Always a Frito Lay customer.

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MELISSA BOYCE

Jul 12, 2019
0

I purchased the bag at Go-Mart Shopping Convenience Store located in Fairplains, Ripley WV area on 07/12/2019 . Rold Gold Pretzels, 16oz/1 lb bag, 07/12/2019 purchase date; paid $3.29 plus taxes of .20 cents total of $3.49, Fresh date on the bag is 16/ July 2019 $3.29, 1813 08410 172 01:12 they have a guaranteed freshness and I am very upset about my product quality I was unable to reach anyone by phone

my name is Melissa Boyce, 681-319-6125 mailing addrss PO BOX 215, Cottageville, WV 25239

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Troy Gibson

Jul 12, 2019
0

Hello.. I purchased a container of the jalapeno cheddar cheese dip and when I got home and opened it the cheese had mold in it..... It's also a newer container of dip because of the new color design that's on it which is green....

I purchase these all the time and never a problem until this purchase....

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Shamekia West

Jul 10, 2019
0

2 bags of chips was filled with just air and 1 Crum. Send me your email so I can send you the video.

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Linda Barbour

Jul 9, 2019
0

We found Chesters Puffedcorn at a small grocery store near us . 00 a bag we thought we would try it. It was a hit. The puffed corn melted instantly and the flavor was very cheesy. We went back, but they were sold out.

Whenever we found them we bought and told everyone about them. This was last year. But recently our purchases have been very disappointing. The bags we bought at various supermarkets and convenient stores were all slightly stale tasting and the flavoring was drastically changed. Hardly any cheesy flavor.

Where previously we would buy a bag with our weekly groceries, we now try them once in awhile, hoping the last dozen bags were just a bad batches or imprinted used by dates, which would be the reason for the change. But this last bag, purchased two days ago will be our last…

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Alice walter

Jul 5, 2019
0

Yesterday on the 4th of July I bought a bag of Lay's salt and vinegar potato chips and they taste like perfume I am not eating them and I'm not taking the vet to the store I just would like you to know that they tasted like perfume thank you

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Joseph Chetty

Jul 4, 2019
0

I purchased a small bag of Classic Potato Chips. The chips were extremely soggy, not crispy at all, and FULL of oil I am letting you know as this could be a bad batch I have never had such a bag of oily, soggy chips in my entire life, and I am now 60 years old! The guaranteed freshness stamp reads:

Guaranteed fresh until printed date 10 SEP 2019 M 2422155 02 88 17:39

For health reasons, I am not retaining the bag and its contents.

Regards Joseph Chetty (719) 639-2455 (office)

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Travis camlbell

Jun 29, 2019
0

My name is Travis Campbell. Like pretty much everyone on the planet I've been eating Frito lay products all of my life and have had virtually no complaints until now. None worth reporting anyway. I am from Muncie Indiana and I purchased a large bulk bag of (Frito lay MUNCHIES SNACK MIX) bar code number 28400 65020 and under the bar code the information reads MUNC-568211A/7E LAP 30047702 while eating some at a cookout I was having I bit down into something hard enough that it actually chipped a large chunk out of my front tooth and severely lacerating my tongue.

When i spit the snack mix, blood, tooth and small chunks of flesh I found onto plate I spotted the culprit. It was a small bolt with a burr of metal fraying off of it that I can only assume came off of one of the machines the…

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Nancy Schaffer

Jun 29, 2019
0

Hi! I bought a bag of cheddar & sour cream potato chips yesterday. They are absolutely tasteless. Their bag number is 0 28400 1998 from Harris Teeter. I am a huge fan of your chips. This was just sad. Did something happen to your potato chips? At 65, your chips have always been part of my day.

Thanks, Nancy

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Judy Peckens

Jun 13, 2019
0

I called the 800-352-4477 FritoLay customer complaint line during normal business hours and received a recording that told me to do so. The company should not advertise a toll-free number with a bogus recording. I typically do not submit complaints about a particular product but I felt compelled to do so this time.

I love Frito Lay Salt & Vinegar chips and buy them often. This time I was extremely disappointed at the "FRESHNESS" of the 7&3/4 ounce bag! They were so stale and not typical of a FritoLay potato chip. I want to submit the information on this package to the company for review.

49 412215008 63 20:38 These chips tasted like they were years old and were not typical of what I am accustomed to getting. Please respond; thank you

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Willie Hill

Jun 5, 2019
0

Salted peanuts in the shell came with a stone inside the bag and it was very painful when I bit into it.

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Tasha Wright

May 19, 2019
0

I purchased a bag of Doritos from Kroger approximately 3-4 weeks ago. I opened the bag last week and there was a finger nail in the bag

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Brian Crawley

May 18, 2019
0

Ok you'll why go up on the Frito lay price of the bag and not fill the bags up to the top???? Im lost here that's not cool ! Even the small bag just air!! Like what the hell Frito lay ?????

Y'all need to fix that asap or I'ma have a protest about this mes and you'll will lose lots of customer for that!

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Julie Gorka

May 16, 2019
0

The last 10 bags of your chips have been terrible! Burnt, greasy! Used to be my favorite, wavy lays chip now it's a gamble, will they be good this time? Poppables are okay but burnt one's in them too! Have to find a new chip!

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Shivani gandhi

May 7, 2019
0

Half of the lays chips are burnt or i say not upto the mark to be eaten they seem like rotten potatoes

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Angela Scott

May 1, 2019
0

I buy lays products at least 4times a week. The past 2weeks more then half the bags was air.I was very disappointed.

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Delrene Wilson

Apr 26, 2019
0

I am not sure if this should be a complaint or just a question that I would like answered. I like the Lay's lightly salted potato chips. Typically they are light and crunchy. This is one of the things that I really like about them.

I bought 2 bags recently and the potato chips were hard and some were brown to a point that I would call them burnt. Consistency is what I most favor when purchasing products for my household. I'm just wondering if the Lays company has changed it's process permanently to this style, for making these potato chips?

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Bruce Twaddell

Apr 25, 2019
0

Am unable to find barbecued fritos. Why not?

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Mary Lou Chase

Apr 11, 2019
0

My last four bags I bought we're all burned I'm a customer loyally but ticked off by this please fix this I can't live without them

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Kathy Barnett

Apr 10, 2019
0

Not really a complaint, but a question. Have you every considered a bag that will close like a zip lock bag?? I feel this would surely keep my beloved chips fresher. Just a thought

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Dawn Cook

Apr 6, 2019
0

Yesterday I purchased a bag of your salt and vinegar chips. My daughter bit into a big piece of clear thick plastic and cut the inside of her mouth. Below are photos of the plastic. Id appreciate if someone would contact me as to what this could possibly be.

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Yvonne Bradley

Mar 22, 2019
0

I purchased a bag of Lays Original party size chips and over half the bag was burnt. Image attached.

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Jack Patel

Mar 13, 2019
0

My a/c 2505308 I ordered March 7th 2019 ,today March 13th2019 haven't received dilivery yet.empolye not working on time limit .take care this problem.last dilivery same thing happened this is Florida 33538

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doris allen

Mar 10, 2019
0

I love the flavor of your chips,but when I buy a bag the chips are like crumbs and I will switch and be dissatisfied with the ones I choose and try your chips again to be disappointed again because they are crumbs. And can't even dip with.

I am not one to complain but over the years of back and forth I have chose to wright you because what you don't know you can't fix so here it is the best chip in my book is still yours but I want buy them any more because it is a waste of my money.

So thank you for listening.

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Christian Adams

Mar 3, 2019
0

I found this in my bag of poppables i bought. This cannot be overlooked...

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amanda twitty

Feb 26, 2019
0

brought a bag of Cheetos crunchy about 2 days ago. opened them today and they were stale. did not have a receipt to return chips to the store. please replace my purchase with another bag or my money thanks. Sincerely Claiborne Twitty age 11. warren county nc. p

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Pat Steffen

Jan 28, 2019
0

We have bought a lot of frito-lay products over the years with very few problems. We have bought "cracker jacks" on as regular basis and in the last couple of weeks we had one box that it had one pop corn grain.

The other day we had a box Dated Feb 29 2019 73E12310808 02:30 and we thought it was empty. It has some in it but they were all stuck together and were stale we wanted to bring this to your attention

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Kimberly Farmer

Jan 14, 2019
0

I purchased at large box of 50 bags box from sams and the over half of the bags were filled up with air and no chips. Some bad had a few crumbs and small pieces of chips. I would like a refund for my “air purchase”

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steve major

Nov 26, 2018
0

The last 2 boxes of nacho Doritos, 50 count 1 ounce bags, have had bags unsealed or 2-3 bags sealed together with 1 of the bags being cut in 1/2, the numbers on 1 of the bags from the last box are 29jan2019 225331745 22 01:46. There were at least 10 or more open or ruined bags in the last box and at least 5 in the box before.

I get these from Sams in Joplin, Mo. W. Center Star Rd. Columbus, Ks. com

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Donna Favorite

Nov 24, 2018
0

I purchased a family bag of Barbecue Potato Chips (9 1/2 oz.) but unfortunately the chips were hard and not fresh and the Barbecue was horrible. The Bar Code # is 0-28400-645249, the cost was 4.29 and the Guaranteed Fresh # is 1Jan2019 227230302 85 17:08. I am asking for a refund for this product.

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Denna Peterson

Nov 21, 2018
0

IIpurchased a bag today to discover there was a blob of some kind of something that felt and looked like a bloob of brown sugar or something in the bag ..the purchase was made at a wa wa in largo florida...

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