Frito Lay logo

Frito Lay

2.0
226 complaints

Address

7701 Legacy Drive, Plano, Texas 75024

Customers report serious quality control issues including burnt/stale chips, dangerous foreign objects (plastic, possible rodent feces, stones), and bags filled mostly with air or crushed chips. Multiple complaints about product freshness, contamination risks, and inadequate packaging. Several customers express loyalty to the brand but frustration with declining quality standards.

Common Issues

30% (21)
burntstalehard
22% (16)
plasticmoldrat feces
18% (13)
aircrumbsbroken
16% (11)
resealablebagunsealed
14% (10)
servicedeliveryphone

Complaints

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Amy Atchley

Dec 3, 2021
0

I was employed at Frito-Lay last week. Its been ridiculous since day 1. I had asked about moving to a different job and was told i had to many points that I couldn't. Now i just started. Got got took care of then it was i wasn't clocking in or showing up got all that verified.

Now this past week my recruiting manager called and said frito said i pointed out no need for me to return. So i asked for days that i apparently missed well the 13th of Nov was one which they said i was a no call no show automatically 2 points .

That day was already in question and was solved. I went into work that day and was told i was forced off due to 90 percent of the power was out. And was told that i should of been told the day before.

So how can that day be thrown up again for a different reason? Because…

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Shari Deusenberry

Nov 21, 2021
0

I bought two bags of your Stacy’s pita chips Parmesan garlic and herb and they are both burnt to a crisp both bags of chips inside are burnt to a crisp

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Chetan patel

Oct 20, 2021
0

Hi I am a retailer who owns a convenience store in state of NJ we are getting very poor service in our store since the new driver took over the route he only stops in once a month and that also we have to send him the pic of the shelves and he brings the products accordingly and he never brings the product in pieces only in cases never comes on time and

during the COVID time he never put product on shelves just left in the corner saying that company doesn’t want us to stay in the store due to COVID please look into this matter thanks his name is Christopher Kelly Id: 03346748 Krauszer’s Food Store 135 Old York Road Bridgewater NJ 08807 Cust # 1226935

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Albert Aiello

Oct 8, 2021
0

This week I have wasted a tank of fuel and hours of my time ,trying to find Cheetos cheese puffs original product. I have gone to my local Walmart 3days in a row,only to find Cheetos flaming everything! I don't want flaming nothing!

round trip to super Walmart in Kankakee IL. Guess what? All flaming,no regular Cheetos!! old and after a lifetime purchasing your products,I'm about to stop this nonsense form of aggravation and abuse! 50 a gallon ,looking for something that should have been available from first visit!!

You people ruined my whole week!!

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Kristin Maugere

Sep 22, 2021
0

Chips were stale

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Keith Kibus

Sep 9, 2021
0

Purchased Lays Wavy chips party size. The bag looked good that’s why I chose it. I opened it up to a crushed bag of chips. Couldn’t dip them at all. Since the wrapper was in perfect condition the chips were smashed when put in the bag.

Am very disappointed cause I couldn’t run back to the store to get another bag.

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Scott Miniaci

Sep 7, 2021
0

Purchased Lay's chips at Circle K in Waterford, PA. They had them on sale 3 for 8. The weavy chips tasted stale.

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Roxanne Jeffrey

Sep 4, 2021
0

Been buying Lays potato chips for many many years. Usually 6 bags a week. The last 3 bags we purchased and ate were different. My husband complained as soon as he opened the bag and ate some. The chips tasted soft, thin, and un cooked.

After finishing all three bags, snd they all were dissatisfying,but different flavours, I decided to write this complaint. Thank you, Roxanne

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T

Sep 1, 2021
0

My mother was half way through her bag of cheeto puffs and found a plastic sticky tab ( it looks that way) after pouring a few puffs onto a napkin for a snack. She has been hesitant to eat the rest of her puffs, we just decided to have her eat them and report it in anyway possible.

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Patricia A Heath

Aug 17, 2021
0

I think that y'all should compensate me for the 4 bays of chips I bought and compensate me for the 3 days I was sick and I couldn't go to the doctor had no way my motor in my car blowed my best friend is a lawyer and he recommended that I send you a complaint and see what y'all can do about it thank you Patricia Heath

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Nikitra Weaver

Aug 15, 2021
0

Three times I purchased the 18 blue colored bag of Classic Mix. All three times only 1 bag of classic lays were in the bag instead of 3 bags. I’m very disappointed with Frito Lay! I have a video that I will share with consumer relations.

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Louis D. Tash

Jul 27, 2021
0

You had an employee named Brandon Ingram who is severely injured working for you. You treated this person horribly. I will never allow any member of my family to buy another one of your products as long as we live.

Anything affiliated with your company will be banned in my house and at any of my business functions. Being the owner of a business myself I find your reaction to your employees injuries abhorrent. I am going on Facebook and posting all of this we're going to boycott you for your treatment of your employees.

Your companies actions thus far are reprehensible to say the least. May all the corporate Executives in your company rot in hell.

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Kerry Hatch

Jul 19, 2021
0

I bought a package of 18 small bags of mixed chips 2 days ago. I opened two of them today. The BBQ twists were fine. I then opened the sour cream ripples and after eating half the bag I noticed that the bottom was FULL of ants!

At first I thought this possibly something I had done. Later that night I went back and checked the rest of the bags and more than half of them weren’t closed properly and had holes in them! Any everywhere!! Not impressed to say the least!

I will have to throw out the entire bag…pretty expensive purchase when I only got to eat one tiny bag of twists…

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Sierra singleton

Jul 18, 2021
0

I brought a bag of Chester hot fries 7/17/2021 an they were harder than a brick. This sight would not let me upload a picture

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Florence waddle

Jul 18, 2021
0

I went to dollar general in Somerset ky. Racks of frito lays potato chips said 1 bag for a price or 2 for $5. I got barbecue lays and baked lays. Both said 2 for $5. Manager in store said they could not be mixed.

I think your signs are deceiving. Manager of store really rude. Will not go back. If baked lays could not be mixed with other lays, a sign should have stated such.

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Andrew Snedeker

Jul 15, 2021
0

The latest bag of Lay's barbeque had VERY lite seasoning. I couldn't figure it out until I pulled a lump of "stuff" from the bag (see photo). Needless to say, not my best experience from a Lay's product. Some kind of acknowledgement, coupon, or something to show the company cares about their product would be nice.

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Amanda Leverett Owens

Jun 21, 2021
0

Purchased a party size bag of Cheddar and Sour Cream Chips. Inside were plain unsalted chips.

I really like Frito Lay products and will continue to purchase them but wanted to let you know of the mix up.

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Amanda Owens

Jun 19, 2021
0

Purchased a party size bag of cheddar and sour cream chips. However inside was plain unsalted chips.

I would like to say that I purchase your chips every week and have never had this experience before. Will continue to purchase but wanted to let you know of the mix up

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Luke jones

May 10, 2021
0

I bought my product and when I was home I opened it and it hasn’t even been touched and there was rotten and mold in it.

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Terri bethel

May 8, 2021
0

I would like for your company to bring back the small personal size ranch dip. I used to buy it 2 to maybe 3 times a week.

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Bobbie Herston

Apr 3, 2021
0

I’ve got about 3 bags of chips in the last couple of months that have been almost impossible to enjoy. The whole bags were oily, thin and too crunchy and these all were just lays classic chips. I ended up throwing most of bags away.

We could not eat or enjoy the chips.

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Patricia scandrick

Aug 6, 2020
0

Since 1970 I enjoyed your (classic) back when nobody could eat just one because they were soft and easy to digest but now it's like you changed something and the chip is hard and briddle so please fix it .

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Don Brown

Jun 15, 2020
0

Love your Munchies peanut butter cheese crackers. No complaints, I want nothing other than to inform you that one box of said product had only 7 packs of crackers instead of 8. One pack was turned on its side. Image wouldn't upload.

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Luz

May 9, 2020
0

This bag 028400-19961-1 bbq chip had at least two cups of chips

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michael ybarra

Apr 7, 2020
0

WE CAN NOT SEEM TO GET YOUR PRODUCT IN OUR STORE,,, AND NO ONE RETURNS CALLS... IF SOMEONE COULD CALL US AT 903-887-3346 EXT 1.. OUR ESTABLISHEMENT IS HOOTIN HOLLER IN GUN BARREL CITY TEXAS 75156

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Keith Coutlee

Feb 15, 2020
0

This is by far my favorite snack. I buy them 3 packages at a time at Giant Tiger and usually every week. The last 3 packages did not seem to be up to your standard as there were very few large pieces.

I purchased 3 more last Friday and they seem to be a proper size. You always find a few in the bottom of the bag as small pieces but not normally the majority of the bag. Thanks Keith Coutlee

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Annie Whitfield

Jan 21, 2020
0

How you got item with coupon on that expired last march 2018

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Rose Johnson

Jan 20, 2020
0

I purchase a box of 50 count classic potato chips and they are burnt . I've been buying these for a long time and never had this problem before. The bar code on the box is 2840004393. Thank you

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Claudia Pickett

Jan 19, 2020
0

Bought 4 bags of family size chips 2 salt and vinegar and 1 plain one bbq the 2 bags of salt and vinegar had no vinegar on them they tasted exactly like lays plain chip

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Rodney Dorsey

Jan 16, 2020
0

25 ounce bags for a football party on January 13, 2020. The chips were horrible we had to throw the whole party bowl away. The fries taste like someone overloaded the batch with onion powder. It almost taste like they were dipped in onion powder and the after taste was horrible.

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Mike Mitchell

Jan 12, 2020
0

I Love your Cheese and will continue to buy it. To me it’s the only cheese.. I just feel like I should at least let the company know. I bought this Cheese at Drugmart in Strongsville Ohio. I can’t upload the photos if someone could Email me?

so I can send the photos easily that would be Great. And again I’m not the costumer that freaks out. But someone should see this. I think. Thanks Mike

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Esther Taylor

Jan 12, 2020
0

my fritos mild cheddar as NOT mild it was plain dip I just think you should know ,But your dips are very good

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Laura Aidoo

Jan 11, 2020
0

I bought a bag of Lays chips from my local Kroger yesterday and upon opening the bag and eating a few I came across one that had a bug attached. I have attached the pics. I'm very disappointed. Lays was my favorite chip in the world. This experience was awful. Thank you.

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Dulce

Dec 29, 2019
0

I love the Jalapeno lays chips, but this is the second time I get a bag with no jalapeno flavor, Or salt. Just plain tasting chips. I dont know who or how the bags are inspected, but someone missed this one. When I buy a bag of Jalapeno lays chips, i expect it to taste like Jalapeno and spicy. Very disappointed.

Tried attaching a picture, but unable to.

Dulce. Torrance, CA

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Debbie cassiero

Dec 3, 2019
0

49 5-8oz with a picture of the Classic and BBQ. 5oz not 8oz. Shame on me for not verifying size but held together they appear the same. Shame on you for allowing Ralphs to advertise that way and Shame on Ralphs for what I see as miss leading advertising.

Add date November29 through Tuesday December 3 2019. I will be more than happy to send back up data should you want or need. Your time in reviewing my complaint is appreciated.

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Edward woodard

Nov 21, 2019
0

My name is Edward woodard accompany with Curtis Welch we have found a rat or a rodent in one of your products in which we became sick Vomiting and high fevers we would like this matter investigated addressed immediately we have took photos and secured the product

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Bradley Werthen

Nov 18, 2019
0

I was wondering why my chips tasted strange. Found a huge clump of what appears to be seasoning in my bag of Fritos Chili Cheese chips. I've pretty much wasted my money, because the flavor is too intense.

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HJ McCarron

Nov 16, 2019
0

I purchased a 13 oz bag of Tostitos with a hint of lime on October 25th here at a local Greers grocery market. The expiration date was December 2019. When I opened the bag on November 16th the chips were so stale they were unfit for consumption.

I was very disappointed in the quality of this product.

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Dave Struthers

Nov 14, 2019
0

I want to know why your chips have become so broken up? I understand an occasional bag, but not every bag. You raised the prices on these, how about better service. I buy about 3 large bags every week for company or sports game and starting to think I should shop around

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Betrh Kramer

Nov 14, 2019
0

25. This bag has exactly 5 chips in it. I buy these chips all the time at the grocery or this vending machine and never has this happened. 25 but it is still a rip off either way you look at it.

The amount of air in a bag a chips is outrageous!!! And by the way this was my lunch!!!!!

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John Leonard

Nov 10, 2019
0

i have only had this happen once before. I need a straw to eat it. The only numbers I can find is the bar code. 2840008936. If that helps. But that’s not like you company Usually very thick and chunky thank you for your time

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Christy Dunn

Nov 9, 2019
0

I bought a bag of Ruffles and they are stale. They say they don’t expire until December 17, 2019.

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Tammy Zimmerman

Nov 5, 2019
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I don't know how or why it happened, but my bag of cool ranch Doritos is spicy hot and orange/red. I ate 1 and am on fire. Just wanted to report this error in what I can only assume is packaging. Thank you.

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Eva Bloor

Nov 4, 2019
0

We have bought your chips for a very long time but the bag I just bought were mostly crumbs all or most of the chips were broken I really love your chips but was just a little disappointed in this bag it could have happened during shipping or who ever stocks them just thought I would let you know this will not stop me from buying your chips thank you Eva bloor

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Ron Waterman

Oct 24, 2019
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Bought a 620g bag of Frito Lay Classic chips. Sorry I cannot buy any more product as I found them far too salty! Do you have any salt reduced products? Thanks, Ron

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Susan hinz

Oct 23, 2019
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I found what looks to be black bugs or something in my cheese crackers

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RENATA

Oct 17, 2019
0

I love the regular Frito lays corn chips, but when I saw the Jalapeno flavored chips, I decided to buy them. When I got home I tasted the new chips that I just bought and noticed a sweetness to them, alarming me there must be MSG in them, yes sure enough there is. I"m so disappointed because I don't care for MSG, it makes my feet swell and I get headaches. I don't think you need to add the MSG in them for flavoring, just add some extra sugar if that is the taste that is needed.....Just my opinion.

REGARDS,

RENATA SIGALA

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Tyler Baldwin

Oct 17, 2019
0

Hello i bought a bag of chili cheese corn chips it is a 4 oz bag from a store in westmorland. I had open the bag and was enjoying your chips by the handful i was about to put another hand full and notice a dead bee in my hand i was shocked it was a unopened bag with a bee in it.

I am allergic to bee stings not sure what would happen if it would have made it in my mouth. B. or something. I have the dried up bee and the bag i found it in. Please contact me with email about this matter.

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Dan Peterson

Oct 13, 2019
0

I'm not sure what has changed but the Lays classic family size to be a lot more greasy. Just thought I'd let you Know. Thanks Dan

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Ryan J Ives

Oct 1, 2019
0

On Sept. 30 at 5:20 PM one of the delivery semi's got off I75 south at the us 10 interchange and got on I75 north where the driver changed lanes with cars in the lane and forced them over then he changed lanes again nearly hitting another car exited I75 to wilder rd Bay city MI and turned to the west.

The trailer had no number on the back and I was unable to get the number off the truck . This driver was not a safe driver .

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