My husband changed his account information on his internet account 3 times beginning in August 2023 and my children and I received data breach letters And I reported it. And I don't know who to report him or frontier.
Thursday, 8-17-23, I called frontier customer service because our cable was cut due to construction. Soon after there was an outage in our area which they then canceled my appointment. I called because I did not receive a text, email or anything & the guy I spoke to was incredibly rude pushing me to the back of the line for service & now I have to wait till Tuesday before anyone can come out.
He wrote a note to the service people saying I need assistance asap because I work from home, which is true but refused to acknowledge that I had an appointment way before, that they cancelled without my knowledge. I run a trucking company from home & waiting now till Tuesday is absolutely ridiculous.
My ticket number is 5991223. I understand they are busy but being pushed to the back of the line…
Internet wasn’t connecting. Service had been disconnected due to nonpayment. I was on an automatic payment plan. My credit card information was unchanged. I received a new card with a new expiration date in April, but all other information is unchanged.
I never received notification of any problem. I was able to pay my outstanding balance, and service was restored, but I was told there would be a $10 “convenience” fee charge and a $8 installation fee charge added to my next bill.
I would like an explanation. Thank You.
I lost internet service this morning. I called customer service to inquire as to outage. Was told the bill was not paid since April. I had an automatic credit card payment set up. The customer service rep was unclear why the auto pay stopped, but I assume it was when I received a new card with a new expiration date.
He was able to re- establish auto pay using the same credit card. (After I paid outstanding balance due). I was told there would be a $10 convenience fee and a $9 reconnect fee would be added the next bill.
I have a serious concern about this process, and the subsequent fees. I would like an explanation. I was never informed of any issue. Thank you.
My neighbors and I have been without internet for 2 weeks. Everytime I call customer service they keep telling me that they will send out a tech. I have had 3 service tickets and either a tech never shows without a cancelation notice or they tell me my service has been fixed but it hasn't and neither has my neighbors.
They just refuse to listen that it isn't just an issue with my house. They keep telling me to keep rebooting our modem. Now I am sure they will expect to charge me a full month of service even when 2 weeks have passed and I have not had service.
They are refusing to fix the problem and refusing to give me any credit as of now.
My phone and internet service has been out since July 9. I have spoken with support and customer service several times to no avail. The tech doesn't show for the appointments (3). I have taken time off work to wait for the tech for 3 separate days which were rescheduled without notification or my knowledge.
I have been hung up on, refused access to a higher-level staff member who might be able to resolve the issue, told to sit and wait on the third day. I attend an online school; I have not had access to school meetings at home because I have to go to public places to receive internet and my university is a 3 hour time zone difference.
The customer service is nonexistent! I have sent my complaint to the Better Business Bureau and have reached out to Viasat to become my internet provider.…
I saw earlier this week that there were orange flags through my property. Didn’t think anything of it. Then Friday comes 7/21/23 I get home from work and have no interest and the flags are removed my property. So obviously whoever was digging in my yard frontier or another company cut my lines.
I messaged the help center chat with no resolution. I called customer service and also received no help. They set me up with a ticket that isn’t going to be fulfilled until the 26th. I called again today to try to cancel my service and have my money refunded that was taken out for service that obviously I am not even able to use.
Not to mention I’m on vacation from work starting today and now I can’t watch tv can’t use my game systems. I can’t do anything! The woman today told me that there was no…
Frontier cut my internet service even though i am on time with my payments. They betrayed me. Thank you!
No service since 6-28-23..road construction damaged the lines notified Frontier immediately and the have since scheduled 5 times to send a repair crew ,told me each time I had to stay home the entire day.each time I missed work and they never contacted me until after the end of the day to reschedule .I had 2,emergency situations with no phone or internet.i have a chronic illness and live alone in. Very remote area..this is unacceptable .but unfortunately they have a monopoly where I live ..
We have been without wifi for 10 days straight without getting a technician out here they cancelled twice, this is very unacceptable nobody should have to wait this long for service technicians, this is very poor business and very un professional if I could give negative stars I would, bad thing is we are still waiting and have no one here and keep getting told we’re trying. Very very unhappy
My elderly mom and dad have your phone service every time it rains. Their phone goes out. This is been going on for several years and they know the issue and they know where it’s at but they’ve never fixed it.
My mom is on oxygen so when their phone went out today, we tried to call but you have to be there at the residence for troubleshooting so I finally got someone to go to the residence and they set up service two days from now anywhere from 8 o’clock till 730 at night they have no other means of communication. This is totally unacceptable.
I have gone back and forth with your agents to get the SCP Program set up on my account and it still has not been completed. I was assured via chat that the 30.00 credit would be reflected on my next bill in May. IT STILL is NOT set up on YOUR END! I have several names abd I WILL NOT HESITATE to give them ALL TO YOU. So what's your answer????? IS this goig to be taken care if or not on your end????? I laready have approval from the ACP Program. YOU are the obe holding this up. I can be reached anytime.
Regards, Carolyn Conway
I called frontier to ask why my bill went up by $30 Vickie the representative was extremely rude said there's nothing she can do it was probably a promotion that ended I told her we didn't have any promotion and she said she can't help me I asked to speak with her boss and got told NO
I am complaining about Frontier constant raising of the internet rates. Please see the following:
INTERNET INCREASES
2011 to 2018 $20.00 2019 $21.25 6.25% 2020 $27.50 29.41% 2021 $36.98 34.47% 3/7/2022 $41.98 13.52% 3/7/2023 $46.98 11.91%
The % increases have been unreasonable. I have both the Frontier landline and the internet and if there is another increase, I will be going with Comcast.
Well call Frontier communications for a trouble and youll get recording saying they dont have voice recognintion yet. REALLY
i have a phone line out of service since 1-25-2023. every time I call Frontier they tell me that they have a cable problem.
However i have 1 phone at the same location that is working. i am a small business and I need help.
No internet due to a broken cable on back of the house. I work from home and son is online at college. Even though my ticket has been escalated my service call is scheduled for March 3rd. Three weeks without internet is crippling for us and unacceptable. This is not service!
I am looking at other internet services, not by choice!
We have complaints about this company that go back years, but, currently, we have been TRYING to install long-distance service for several days, but apparently this COMMUNICATIONS business cannot accomplish this task. This company is our only choice, or we would NOT continue with them.
Frontier Communications
Dear Sir
Recently I contracted with the Frontier Communicatio company for High Speed Internet. I entered into the contract on the basis of being provided with estimated speeds of 500mps. In practice on average I am only achieving speeds of 250mps and during evening hours low as 150mps. I have formally notified Frontier of their poor service and expect Frontier to resolve it. In the past 3 months I have had 3 Frontier technicians visit my house to resove this issue. They tell me that Frontier is delivering 500mps to my house...Unfortunately, I continue to get buffering on my TV using a streaming service thru my router. Please sort this issue out as soon as possible so I do not have to deal with this inconvenience. You may contact me for any other information.…
We, Tawanda Bussey and Kia Wright, are writing this letter to file a formal complaint against Frontier Airlines (CUN) and its employee, Fernando Jan. Fernando is employed as a manager at Frontier Airlines at Cancun International Airport (CUN). On Tuesday, January 31, 2023 at ____, Kia and I arrived at CUN to check-in for our ____ flight with Frontier Airlines CUN to BWI Baltimore/Washington International Thurgood Marshall Airport.
At arrival we proceeded to two different check-in counters. I was told to staple my receipt to my boarding pass, and Kia was told no such thing or given any indication that a receipt would be required with the boarding pass to board the Frontier Flight from CUN to BWI.
As we were boarding, Kia was asked for her receipt with boarding pass which she was unable to…
DSL INTERNET lost connection. Took a month for tech to come fix it. One month later same thing happened. Earliest technician appointment is another month out. Calling customer service was a waste of much time. I have poor Cell reception and being without internet for a month is a major inconvenience
I had a appointment to to get my phone fixed no one showed up said he did my phone not fixed the man said he called my cell I did not answer NO ONE called my cell all I was told Create a new ticket I should not have to get a appointment when I had one today and no one showed up
Enough is enough. The bill has been pd. 42 due Feb 21st. And another thing did without my phone for 2 weeks. Because they temporary fixed line putting it on the ground crossing road. Which cane loose that was suppise to have been fixed 3 months ago.
Well they came temporary fixed it again. Said would be back in 1 to 2 weeks. My Feb bill was suppose to be discounted until line is fixed correctly. We'll it is going at the of 3 weeks now. I want my refund on my account not my fault they temporary fixed and never came back to run line.
Had to mess up for them to come out and fix temporary line and still not fixed. All and all it has been since middle of Oct.
On 1/24/23 I called Frontier @ 877-220-1682 and spoke with Matthew about your product and services. I signed up for internet, tv and phone and scheduled an installation date of 1/28. After completing my order, Matthew advised I needed to speak with a 3rd party regarding my phone service and provided me with a record locating number of 3252275 and transferred me.
I did not get the name of the person I was transferred too, however she advised that was the incorrect number and I would need to call 800-921-8101. Do to time constraints, I had already spent over an hour learning about your product's and establishing service, I was unable to call back that day.
So I called today and spent 15 minutes trying to get through your automated system because I was not given an account number, just a…
Phone service went out on 01/19/2023 - called to get a technician to come out and fix it and the first available date was 02/09/2023 - 4 WEEK WAIT! This phone service is for a 81 year old woman whose husband is in a LTC facility and needs a line of communication to the home.
Went on line and got the appointment moved up one week. Called and was informed that this was the best available time. TOTALLY UNEXCEPTABLE FOR AN ELDERLY WOMAN TO BE WITHOUT PHONE SERVICE FOR A MONTH!!!!!!!!!!!!!!! You expect your bill to be paid in a timely manner. WORST CUSTOMER SERVICE EVER!
T. Mauro Sheetmetal, LLC dba Kimmel Company in Brockport, NY. For more than 2 years we have had nothing but problems with our phone lines. Every time I call, once we finally get someone to come, I either get a text message telling me it is fixed, without someone actually coming here or contacting me or they will call and
say they will look into it, then call back and tell me I am all set. Almost always, NO ONE steps foot inside this building. If they supposedly "FIX" the problem, it lasts a couple days and then we have the same problem all over again.
The static is so bad most times that we can't barely hear our customers when they call us. It is embarrassing to say the least. We are very frustrated. I would like this escalated and have someone who knows what they are doing, actually…
Can I give you ZERO stars???? I called last week. My modem is bad. Was told a new modem and a new extender were being sent. Three days later I received an empty box. I called again. Was again told they would send out a new modem and a ln extender.
I have waited 6 days. Tried to track it using the app. No luck. Tried to use the chat and the person just kept ignoring me. Had to call again. The order was never done or completed. Now I have to wait an additional 3 days (if the actually did it right this time) to receive a modem and extender I can’t talk to a supervisor to complain and I am really frustrated with this company that I have paid for the past 18 years!!
My Frontier landline has been dead for ten weeks. Ten Weeks! I figure my payment history has me two months ahead now, and I will be looking for a big refund -- or a credit, if anyone ever comes out to fix it.
) So far, you have made seven appointments to fix it. SEVEN. And no tech has ever shown up, or even called to say they can't make it. NEVER. I am fairly sure you have no intention of fixing it; I think it entails running a new line from the street to my house, and I guess no one wants to do that.
) So this bill will not be paid anytime soon. After a hurricane FPL ONLY took nine days to restore service; you are streaking past 64. And not even a thunderstorm. I'm guessing talk of…
I called and called frontier to cancel my service before the new billing cycle. I chatted with someone on the 26th of December and was assured that he would annotate in the system that I tried to cancel before the new cycle began.
I then finally talked with customer service on Dec. 28th to make sure that it was annotated and canceled. I received a bill again for that billing cycle ending on Jan 23rd. I have not used frontier internet and feel that I have been okie doked onto paying for an additional month.
I spoke to 2 reps with 1 of them named Nick. (Supervisor) He would not take care of the issue at hand and when I requested the corporate complaint department number, he gave me some random number for frontier that was not the number requested. Very unprofessional.
I recently gave…
I have been attempting to have service installed for my brother in his new residence I have called over 10 time I have been promised a call back that never happened an hung up on disconnected and after 3 weeks still do not have service I can understand why it is so difficult to get service from a company who clearly needs customers can you help
I went to Frontier in 2022, because everyone said go with fiber optics because they are better. That was the worst decision I have ever made. Monthly the fiber optics lines would get cut, over and over. In the of Jan 2023 by the 5th, I had called twice because my internet was down, 1/4 and again on 1/5.
Both times I was told that the lines were cut, this would happen all of the time. I work from home, so every time the internet would go down, I would lose money. On 1/5 that was the last straw, I am getting rid of this company.
This is the worst company of them all. I have also filed a complaint the with BBB.
No area outage of internet. Frontier will not send technician to my home to do internet repair
This is the worst service ever I have been waiting right at 3 months for a install and they never show up and then hours after the window they test there was a delay had to reschedule and it’s 30 days out or so every time worst service ever tomorrow morning I’m about to go file a law suit for breach of contract they promised service I paid money and
they have yet to do such. Just trash service I can only imagine how the internet is if the install is this fucked
Internet service is always dropping me on and off all day terrible service
Rate, zero stars! Your establishment lies to their customers, breaks promises, no one takes accountability after countless complaints. Was scheduled for upgrade in Sept. 2023, no show, no communication. Then it happened four more times, no show, no contact after your rescheduling because no one showed up and no contact at all!
Rescheduled sixth time for Jan 2023, and told there is no promise that contract tech will show. Unacceptable! Done!
I'm tired of losing my service at least 3 to 4xs every 4 to 6 Month a year,and when I call I get appointment days or weeks later,and only get $1.00 or 2,for my outages.im fed up with this company.look at my records of outages. This is not acceptable, because if I don't pay,they don't have patience with that,so I shouldn't have to be without my service.
We moved here 10 years ago. We have had good service until the last 2 years. My phone has had a problem every time it rains. I called in a service call on September 18, 2022 and they told me they turned my phone off because we had the old copper line.
The man said we have to sign up for fiber optic to have a phone. I said okay and they put in an order for it. After a week and a half I called back on the 28th and they had not done anything so they ordered it again.
In the mean time I still have an issue with my phone. No one showed up to install the line and burry it until November 8th. In the mean time I still have trouble with my phone. I called on 11-14 and 11-24 they sent a tech to fix the phone.
On 12-1 called again set tech to repair line said they were hooking up fiber optic on…
Haven't had phone since the 2nd of December. have contacted the company many times. they have mad several appointments with repair but the people never show up. they just make another appointment. try to talk with a supervisor and they won't put me through.
now they are talking mid January before fixing phone. to many complaints to write here, but they have not or will not contact me.
Phone service has not worked since 2 November 2022. 2 appointments were made and NOT KEPT BY FRONTIER. WE are senior citizens with health issues. We need our landline! Cell service in our rural area is not dependable. We called and was "expedited' to DECEMBER 29!! POOR SERVICE AND LIARS!
NO Local CUSTOMER SERVICE AT ALL.
Worst service ever. I've waited all day long for service technician and they don't show up. And they don't care. They'll come out whenever they want to come out.
Wow an hour on hold while gent kept saying i turned off my cable on a date conveniently for them to keep all our months payment. I told them i called to cancel a week and was wondering where my credit was.
They said they had no record of it and refused to help. Then said they were connecting me to a supervisor amd conveniently hung up. They never called back either so i called back!! Another long process of repeating everything the pripr 2 agents couldnt get right! Avoid this company!
Each time I call Frontier with a problem, I am forced to try to understand someone who usually speaks poor English, and understands even less. I have a friend who is being overcharged for the same services I have, and she can't seem to make it clear to these foreigners about the extra charges. If there were any other options at all, we would quit Frontier, but they have exclusive rights to our area and we can't move elsewhere.
Yes, we have tried satellite. They're even worse at two to three times the cost. If there's a cloud in the sky, reception is poor and telephones fail entirely.
Very poor customer service. Trouble ticket reported, no technician came out, no follow up. Incorrect trouble ticket created. Supervisor "Mitchell" said only recourse was to lower my speed.
I haven't had phone service for over a month. I have contacted them numerous times. Twice a technician was supposed to come out and never showed up. Worst customer service I've ever had for anything.
1. set box #2 started to fail; after an hour on the phone to the Philippines, they said service reps had to come out. 2. 5 aggressive goons showed up near the end of the 4 hour window, blocking my driveway with 2 cars.
They said all 3 of my boxes were obsolete and took them all--including my main DVR, which housed all of my recordings (I thought they were on the cloud). They were scary and aggressive and I wanted to talk to a supervisor--but FRONTIER WITHHOLDS CONTACT with all LOCAL or ADMIN help !! 3.
None of the 3 set boxes have the capability of recording shows. 4. None of the 3 set boxes have a working frontal display--no clock, no channel display, no way to set this up. 5. All 80+ hours of recorded material is now "gone forever" according to the Philippines help. 6.
and then NEVER…
I am experiencing a fraud situation through the sales department. I have communicated the issue with several service reps, but have received no help filing a complaint. Tiffany Thompson told me she was handling the situation, promised me a return phone call, but she failed to get back to me.
I have the information on the salesman that she needed. Please help.
After 12 years of service with Verizon/ Frontier I'm switching to Spectrum. Frontier became a trash. I just " upgraded " to their "fastest " 1 Gb internet and all I've got is a system crashing on daily basis. Almost 2 weeks since my upgrade I had more days without then with internet. Customer services is terrible.
Yesterday I called to get technician again to fix the problem and they schedule me in 11 days !? Really ? 11 days without internet? Who does that?. Trash. No other word. AD, Largo, Florida
Technician here for upgrade. Refused to wear mask and booties. Continued to be aggressively disrespectful, telling me to "go inside" when I wanted to see what he is doing. Came and went several times from 1 to 5:30. Ugly rude scary aggressive. Did not fix anything.
Now no internet or landline. Frontier scheduled another tech for A WEEK later. Using neighbors internet sparingly. I'm my 33 years with this provider, this is the worst experience. Terrible company.
I called on 8/9/22 to report a service outage, after 45 wasted minutes on a phone call with a supposed "technician" no resolution was found and i was given a service call date of 8/25!! That is 16 days, I work from home and was completely stalled by this outage. I asked to speak to a supervisor (Venus) who was to call me in 30 minutes, 3 hours later she called with NO help. I personally found phone wires down in my yard, so, I called back, I was told the service could be restored sooner since we knew the origin of the problem, 3 days have passed, I am in trouble at my job and no new service date has been provided. How can you treat your customers this way? I am sure you will be billing me in full, I would appreciate some help when I have an issue that is on your end.
I am currently…
2. the internet would shut off every night between the hours of 7 and 9. After several new routers and numerous service calls I gave up and just dealt with it. The absolute worst experience was the billing department. 00 which I paid.
I was told my final balance due was 220 dollars which I paid on June 29. Now a month later guess what they claim I owe them another 144 dollars. never would I recommend frontier communications to any person. I would just like to be done with them for good