Frontier

3 times in one month have lost service at my home--always gets "magically" fixed just before they show up. This tells me someone is doing a poor job at the Palm Springs central control office.

Have been having problems with the cable outside y’all have the cable laying on top off the grass that goes to one box to the other when the state come and cuts the grass on the side off the road it gets cuts it takes about 4 days to get fix I have been having this problem over year because y’all tell me aver time that y’all come and fix it that y’all going to put the cable under ground I don’t know what’s going to take to fix this problem Jesus monge 9039184138 thanks

If I could give ZERO stas I would. Frontier is HORRIBLE! No customer service, not interested in TV service any more, annoying pre-recorded que, HIGH prices/LOW service. I have had equipment issues for over a month now. Not able to get the right equipment since Frontier went to Fiber. Frontier is HORRIBLE!

My phone has been unusable for four weeks. Everytime it rains,the phone ,internet go out. I am n need of good sevice NOW!!!! ,I am the middle of heath issues,doctors can't get ahold of me. We pay over 100 dollars a month.

Out of four weeks l have used my phone maybe five times. Today l called from my neighbors. No help. Wanted info l can't get. Phone rings but I can't hear and they can't here me. The cracking is very loud. There service sucks.

I need a repair person asap!!! Not just for phone ,but need our internet relocated. I have no clue how do this without a phone. I have no cell phone. I don't think l should have to pay for this months sevice.

You would think with so many people leaving them. They would attempt to keep their customers happy. Please have some contact me. At my email…

My phone and internet has been out since March 6th. I have made many calls to tech and can't seem to get a straight answer. They just send me message saying line issue from outage. I have talked to billing so I better not be charged for these days.

I just want to KNOW when the problem will be FIXED. I work part time using computer and not able to do that now.

I have been trying to get a land line hook up for my mother, who is in a nursing facility, since mid October... I have spoken with NINE different Customer service reps, explaining the situation each and every time. It has been one issue after another.

49 for an "old bill" you claim my mom owed which I do not believe she still owed, because we paid ALL her final bills when she went into nursing care six years ago. But I paid it anyway just to get this done.

- Why didn't this bill show up the first time I called, back in October?... Install set for 12/15, bad lines. Working on repair... Install set for 12/21 finishing work on line. Install set for 1/11 no show. Install set for 1/19 no show.

Supposedly there is another install set for 1/26. Who do I need to talk to in order to make this…

Since November the 18 I notice that phone dint ring all day I call a friend and he told me that there was something wrong so I call the company 5 times nobody could give an answer I call today the 23rd and the person told me my phone was disconnected and he also told me that someone call and that s not true I always pay bill I'm still without a phone I told the person I need the phone because I have alot of appointments l think they realize they made a big mistake but

that mistake it's going to cost more than I been paying which is 80 dollars

I own land and there is a Fiber Optic box in the way of installing a driveway, hindering me from building on my land. I called Tech Support at 877-632-9324 and spoke with someone named Brian, who told me contact the city to get it moved.

He wouldn't give me his managers name or his last name. Absolutely not willing to help me.. at all

We are a large manufacturer in Venice, Fl. and have been without phone service for three days now. Frontier basically says too bad, they will get a technician here whenever they can.

worst company to do business with ,has been since they took over for Verizon,been contacting them since june of 2019 when first bill came agreed to 122.99,when bill came 371.28 have spent over 27hours on phone trying to get this fixed still nothing 2-14-2020 ,customer service is bullshit never get to talk to the same person nothing but the run around.DO NOT USE THIS COMPANY

My complaint is that we were without cable service four days.my cable went out on Thanksgiving day,I reported it Friday November,29th,2019.I was told by the technician that someone would be out on Saturday November 30,2019 between 8-1200 noon.Later I received a text from frontier to let me know that my appointment want be until Monday 12/2/19 8-12 noon.I called on Saturday to see what happen I requested to speak to the supervisor,I waited for a at least fifteen minutes the supervisor never came to the phone.I was told to call from my home phone after I returned home I followed up after I arrived home but still not able to speak to a supervisor appointment remains the same.What is your policy for reimbursement to the customers when the cable is down,do we have to pay for service?

Thanks…

I have been hung up three times. Been on phone five 5 hours. Cut off my service many months ago. You sent me three boxes I returned cable box my own remote and modem. Had to travel ten miles as the drop off point would not accept them. 35.

Told since disputed it’s in my file with note showing return status. Your people are so rude. As soon as I say I am tape recording this phone call and notifying you legally they hang up. One operator says I’ll get three bills 2035063816. Ssn 1798.

Please send me an email saying my account is settled before I go to Hartford and file a report. Sorry to take this approach but your people being so rude is unacceptable

the day I started my service I was asked for my social number few weeks later I received a letter in the mail that I needed to send in a positive ID form with a copy of my ID and ss card before sending in that type of information I called frontier to ask questions the rep informed me they took down my social number wrong when I started service and

he would update the information and I would not need to send anything in. 2 weeks later my service gets cut off I called and was told its because I did not send in a positive ID form I informed the rep I was told I did not have to she pulled p the notes and

confirmed that was told to me and my service would be back on by the end of the day. 24hrs later no service I called again to ask why and was put on hold for 3 hours and bounced between 5…

My name is Shirley Howze and we (my neighbors) and I have had nothing but problems since the company changed from Verizon to Frontier. It appears that you do not have enough technicians to work on the lines for problems.

I am a travel agents and my phone has not had a dial tone nor can I receive calls since August 31,2019. A ticket was put in and the day that the technician was suppose to arrive, I received a call from him stating that they had put an incorrect number on the ticket and I would need to call and have them change the phone number to the correct one.

Someone turned in my fax number that I never gave to them instead of my home number that I did give them. They had to reschedule my appointment which is taking even longer. When I called to make sure they put in the correct…

Frontier Enhanced Messaging: don't like it, don't want it! There are to many steps to get the messages. I don't need a password, don't want to push a bunch of buttons to get the messages and it only rings 4 times before it goes to the recording-not enough time to answer.

I upgraded my account in November, 2018 and this is my 9th attempt to have it removed. Each time I spoke with a representative I was assured it would be removed. I have a cellphone and don't need or have to have a landline.

Also, there are other companies in my area that provide phone and internet services. I have had this landline since 1991 and have made my payments timely. I have never had any issues with Frontier until now and would like to continue with your company; but very frustrated that I am not getting results…

I order Internet back at the end of June. I talked to a Marcus and he went though everything with me and stated that my internet would be hooked up on July 16th. July 16th came and nobody showed. I called Frontier and spoke to customer service and they stated that the internet was still connected that the people that lived here did not disconnect.

I called the lady that lived here and she called and the internet was disconnected on July 12th I do believe. I called back and talked to customer service again and they said yes it was and it was their fault and that the soonest someone could be back out would be August 5th.

Now take this I ordered internet at the end of June and we are talking 2 months before I can get internet and I work from home also. I called several times complaining about…

To Whom It May Concern:

I have a fee dispute with Frontier Communications. The company insists that I had a binding contract for their business Internet service which, as Frontier claims, I terminated early (didn't do it!) after moving to a new location where I was switched (again, I didn't do it) to a new residential plan. A termination fee of $464.48 was assessed. I believe there was no a binding contract! The initial business plan was established on the phone without a written agreement/contract which I could first review and then sign or refuse. I was not given that option!

The switch to a residential account didn’t effect Frontier financially or in any other way. To the contrary, the switching plus adding phone and TV to the new service plan increased my monthly bill from $35/month…

Your people are idiots evidently. We had a call last week saying there was some new equipment in our area and they wanted to install a new box on the inside wall. They scheduled it for yesterday, 7/24/19, from 1-5pm.

My husband had to move some things in order for them to get to the box. No one ever showed or called. I wasted a bunch of time AT WORK today on the phone trying to find out what happened.

Supposedly, your own tech people decided to cancel this service, but did not tell us! Really?!!!! We are greatly annoyed, needless to say. I'd give you MINUS stars if I could! My husband will definitely be pissed. If we could change our internet service we would.

It's never been very good. Unfortunately, something about our location limits the available services to you. Too bad for us. We are…

ood afternoon the reason for my letter is to explain that they charged me for my backpacks that I brought up and if they were in the measures that you require and the person who attended me told me to make a complaint to get my money back if they need more information can you please call my phone 773-719-1811 Thank you

My internet is constantly droping and I reload it and it does the same thing all over again.I would not recommend your service to anyone because when you pay for something you expect it to work. When I first had it put in I didn't have any problems .But now it doesn't work 75% of the time.

Frontier Communications,

I wanted to file a complain to your establishment and cancel my enrolment . It is two months , I've been trying to call your company to get a router to my home and still I haven't got it until this point in time. And you are giving me a bill which I never used yet because I never had a router. Every Saturday I lost my whole time of my day off trying to call the customer service and complain of my situation but I guess no one in your company cares about the customer. That's why I wanted to cancel any service from your company and Hopefully you take off the bill you said that I owe but never use.

Yours, Maria Angelica Moore 6475 East Pacific Coast Hwy 129 Long Beach, Ca 90803

my phone has been messed up for a week now.ths s my 3rd ticket.when people call me,it rings once and hangs up.help!!! 585-584-8888.now repair said it wont be fixed til 7/9....I need a phone and frontier needs new peoplewho don't sound dead.

Our phone service was cut off after a the due date. Then I paid it immediately after and did not have service for more then 3 days. The payment went thru my bank within 24 hours but three still did not activate my services.

I called several times to find out way it was not on. Customer service was aweful. One agent hung up on me. I was not mean or offensive.

Everyone has a different story. Can’t get my bill correct I’ve been told I don’t have to pay for Insulation but the bill comes and it’s on there. I have received at least 7 bills/ quotes in 2 months all prices are different, no one can tell me what my bill should be.

got bills for tv we didn’t have till 6/25/2019 said we will get pro rated!! what is wrong with this place?? EvenOur hookup tex told us we are going to have trouble. We have 2 tvs one box phone Internet. We need help !!! 2033140772 please help me.

I can’t even attach all the copies I need to.

I've been trying to get your maintainance departmen personal to bury phone lin cable for six to eight weeks, I had a new drainage ditch put in. which was finished on Memorial weekend. The phone cables was damaged in the beginning of the digging of the ditch.

The phone lines were never marked by company, they did a temporay repair. Advised they would come back and and make proper repairs. I"ve been making calls, set up appointments, two, Iwouldhome and no one do not showup. I was never given any ticket number for the work, my last call to get the work done, I was given a ticket number, 01460786 on June 10th for a June 12th appointment, was told it will be anywhere from 9 am to 9pm.

So I stayed home all day. Again no one showed up. now its 26th of June, no one has contacted me. So now I…

00. for the tech to come out to my home. Once the technician came and left my cable stopped working. I went a week with out cable, I called IT Support (which takes forever to get threw) I spoke to a very helpful rep,(2 hours on the phone) which tried to trouble shoot but was not able to, so she sent a tech to fix it.

I was about 2 weeks with out cable so I call Frontier on May 23 after 6pm pacific time. I spoke to a rep which gave me a credit and told me I have until 5/31/19 to pay my bill with no interruptions.

on the 28th of May I come home from work to find my services interrupted, I called Frontier May 28th after 6pm I spoke to a rep, I told her the situation and I asked her to pull the call. I gave that rep all the details…

internet is still down was told a tech would be out on 5/25/19 showed stayed home all day wasted a day waiting and still no one SHOWED. I am pissed off right now.

They way they treated my mute quadriplegic daughter at the gates in MCO- she was left on the plane for over 2 hours because the agent Silvia Rodriguez refused to understand that her wheelchair is to be at the gate upon arrival because she's 26 years old and is not able to walk talk or sit in just any wheelchair because she will fall off- I live in Massachusetts and have home in Florida as well and have been traveling by air for all her life and

that is the only way to do it because her brother is able to carry her to transport her to and from wheelchair which has leg, arm, and head restraints, otherwise she will fall off any other wheelchairs... this lady refuse to help me and waived her hand in my face stating she does not have to talk to me because i am not the wheelchair person and…

I made a switch to my account by going from phone and internet to just internet. 67. 67. Now I wait 4-6 weeks for a credit card I don't want or need. Just want $ refunded.

I have 1 or 2 minutes of internet service every 10 minutes because my second dsl line is totally down and the first dsl line works once in a great while. This has been going on for a week and when I called they said the modem was bad and a tech would have to come out and open the router and repair it.

This how ever can not happen for a week from when I called (10 of May). I asked if I could drive to the Frontier office some 30 miles away and exchange it so I did not have to wait a week.

The reply was sorry we can not exchange the router the tech has to fix it and that will not happen for a week. I am more than capable to setup a new router but they said that is all that can be done for me.

This is really poor service since you have raised my internet rates twice this year. Can you really…

I have a cabin in West Va. that has a Frontier account I thought, I called to have the phone reconnected for the summer, The lady helped me and said it would be connected today Friday May 3. phone no is 304-653-2076, at 2525 River road Seebert, west va.

My son went out thre today and the when I called that number to talk to him a lady answered at a different address, She said it was Barnnett cabin. This phone is usually reconnected from the office. What am I supposed to do.

A cell phone will not work there as it is a quiet zone. because of the telescope at Greenbank, West Va. Can you connect the phone at 2525 River road Seebert west va. It is Saturday, do I have to waite till Monday to give someone hell, I am very upset. My phone no. here is 540-832-3654.

In early January 2019 is discontinues my service due to price of service. 71 which does not include my cost of return of your equipment. As of today, April 27, 2019 I have not received my monies due me. Frontier expects your payments from you within 30 days.

Frontier has now held my money close to 120 days, and Frontier is EXTREMELY PAST DUE!!!!! I have been very polite to the customer service representatives that I have spoken as I know that they do not make such UNFRIENDLY TO CUSTOMER decisions.

If anyone does business with Frontier that is up to them but I highly recommend that you owe them money at the end of a business relationship. If you don't Frontier will screw you!

When I left on April 3 to go to Ft Lauderdale the check in was not smooth at all. The African American lady came to the counter in a rush. She opened up two computers and began to start getting people checked in.

There was another co-worker with her who came over to ask her what was the date. The African American said very rude to her " Look at your watch". As she is trying to work with two people at the same time she finished with me and my husband and told us the gate and took our luggage and checked it in.

My husband and I proceeded to the gate to wait to take our trip to Ft Lauderdale where we were Cruising on a trip to Cuba on 04/04/19 at 10am. When we stopped in Orlando to connect with the next flight to Ft Lauderdale.

Once we made it to Ft Lauderdale we went to get our luggage and…

Internet doesn't work half the time, especially afternoons and night. Have called tech support numerous times. All lights are on then blinking then one or two, then works for awhile then starts blinking again. Some of the responses from tech support weren't helpful at all just turn it over to someone else, that turns it over to someone else.

Some of the calls sounded like a party going on in the background, laughing and talking so loud couldn't here the tech. Have had Frontier for years, but this is by far the worst service I have experienced. Was always satisfied , till last few months.

Hate paying for service I don't receive.

Dear good people at Frontier............I was waiting on my phone for help for 1 hour and 2 minutes and that is way too long...........This tells me two things........you are understaffed and you have a huge number of customers with problems that are hard to solve.........MY PROBLEM: I recently got a new modem and it works..........but now my printer is not connected to the "net"...Now I find you can't do anything from there UNLESS I pay a 5 dollar fee and then you can do something..........that is if I can get the correct person which seems impossible.......to say I am not a happy camper is an understatement.

I just want my printer hooked back up to be able to print when I am online. I wish I had my old modem because at least my printer worked. Actually, I wish I still had AOL.

ON 12/24/18 MY BATTERY TO MY CABLE DIED!! YOU CAN IMAGINE HOW WORRIED I WAS KNOWING ITS XMAN EVE I HAD A HOME FULL OF FAMILY COMING IN TO ENJOY THE HOILDAYS WITH NOOOOO PHONE, INTERNET OR WIFI HORRIFIED SO

I CALLED AND THE REPRESTATIVE OVER THE PHONE HELPED ME AND SET UP THE SOONEST APPT TO REPLACE THE BATTERY 12/26/18 AND SAID WOULD PLACE CREDIT ON FILE WHICH APPRACENTLY DID NOT HAPPEN SO TODAY 3/27/19 I CALLED TO ASK TO GET A CREDIT APPLED TO MY ACCOUNT AND ADD MLB CHANNEL SINCE I HAVE A BASIC PLAN AND WAS DENIED ALL THE WAY TO THE MANAGER NOT EVEN A DISCOUNT TO ADD THE PLAN CUSTOMER SERVICE AND

MANAGER WAS OF NO HELP BEEN A MEMBER EVER SINCE VERIZON AND AM LOOKING INTO GETTING A NEW COMPANY

We are at airport and then we were on a 2 hr delay both going out and coming back. Then they switch gates on me 3 times, no one said anything over pa system. The employees are the rudest people on the face of the world.

We have told everyone I worked with which is fed ex and everyone my wife works with. We will never fly your company again. I wish there was something less then a 1 star

my land line has been out since feb 22 called several times and keep getting promises but nothing is getting done about ready to cancel this piece of garbage can you help get the problem fixed before I cancel

Internet cuts out. Is many times slower that what paying for. I would cancel my membership if someone else offered internet in my area.

my land line has been out since feb 22 called several with out any results keep getting run around iam about ready to cancel this whole piece of garbage can you help get my phone service back and working

Frontier summary for acct# 979-776-2699-072591-5 Robert & Coty Mitchell 7101 Honeysuckle Ln Bryan, TX 77808 (979) 776-2699 rmitchell@iodp.tamu.edu

PIN# 8627 Jan 19 - After receiving monthly invoice contacted frontier to make changes to service. Was informed I could not do anything without pin number. I did not have portion of invoice with that information and without the PIN was informed we could not make any changes at all. - I was informed to call back next month after receiving invoice to make changes and maintain PIN number. - I was informed we could remove the house phone service but maintain internet with that line at a significant lower monthly cost. 08 Feb 19 - Contact frontier a Mr. Glen. - After contact was requested to add DOB to acct in the event PIN was not available. Done. -…

Last September 2018 I called to disconnect my service as I was moving out of state. The lady told me that I would have to finish out my billing cycle. I said fine. 12 it had been. I called and was told that since I was cancelling, I lost all my "credits & promotions".

No-one ever told me this! After a lengthy conversation, a manager agreed to give me a $40 credit which would be mailed to me. On November 8, 2018, I called to see where my credit/check was. Nicolas told me that it would take 60-90 days and it would come in the form of a credit card for $40. 99 disconnect charge due.

I had no idea since I never received a bill or email. 99 immediately to the address he gave me. I called again 2/15/19 and talked to Teddy. He said that there were no notes in the system about my credit.

He did…

On Fefebruary 18,2019 we found ourselves in an emergency situation we had to call 911 for my mother in law and the phones were not working went over to the neighbors and her phone was not working had to go across the street to another so they could call 911 on there cell phone and halfway they got cut off dropped call this is inexcusable for the era we are living today these were precious moments being in a situation were we needed to have communications we live were there are telephone lines all over and

the phones get cut off because of an outage that for tier had we have no good tower for our cell phones this is ridiculous there are over 250 homes in our community and we deserve and need communication capabilities

I HAVE HAD NO SERVICE ON MY LAND LINE FOR 2 WEEKS. I HAVE A WORKORDER TICKET SINCE THE 4TH AND HAVE CALLED TO SEE THE STATUS EVERYDAY AND CONTINUE TO GET BS AND COMPLETE CRAP FROM YOUR COMPANY.

FIRST CALL WAS TO SET UP A TECH. TO FIND OUT THE DEAD LINE PROBLEM. I WAS TOLD A SCHEDULE DATE,AND GOT A NO SHOW AFTER ABOUT A WEEK WAITING, I WAS TOLD, MY TICKET AND APPT. WAS MOVED DO TO A SCHOOL CALL, WHICH WAS CLOSED DO TO COLD WEATHER, THE LADY SAID SHE WOULD RESCHEDULE A TECH.

NOW IT'S WEEKEND AGAIN, WAS PUT ON HOLD TO TECH SUPPORT AND AFTER 40MIN. WAIT, WAS INFORMED, I NEEDED TO TRY AGAIN BECAUSE TIME OF BUSINESS HOURS HAD LAPSED. TRIED SATURDAY AND WAS TOLD AGAIN, TECH WAS SCHEDULED TO THAT AFTERNOON, AGAIN NO SHOW ON TECH.

OR EVEN A CALL, WAS TOLD HE RAN OUT OF DAYLITE. CALLED MONDAY AND…

Last summer we had issues with our phone lines. Frontier never told us that our line were outdated and it took them week to figure out why my internet keep going down. Which forced me to upgrade my system and of course the cost when up as well.

To make a long story short, whoever hooked up my wires in the house failed to connect my fax machine correctly and I just noticed that I have no connection to my fax machine. I have not had the need to fax anything til now and never noticed it. NOT HAPPY!!!!

landline phone OFF again Jan. 27th 2019

had no landline service in Dec. Jan. called in by myself and 2 others for me got a bill NO Credit I was without service appx 18 days which I paid for on previos month some of those days was told i'd get credit I pay appx.

78 a day where is my credit on fixed income no cell

AND FRONTIER agents failed to CALL ME to notify me of the problem, but instead sent the account to collections !! 08, which i did to your collection agent Burges, Wolfe, & McCarty 440-735-5100 agent "Dana Burke" w/confirmation receipt #020612 and was told by other agents this will suffice to reconnect the number: Jan 17th / your Agent Lisa & Jan 21st your agent Drianna x-214-9178 , and

Jan 22 your agent Ashley E. to resolve this problem i DID NOT CREATE. REF ORDER# 69542714 / Have a manager contact us PO Box 771 Thousand Palms CA 92276. We have 8,750 clients & advertizing using this 35 year phone number and there have been substantial financial losses over 500,000$ as a result of FRONTIER agent errors of GROSS NEGLIGENCE c/o Mr Shawke Jan 22,2019 6 PM

TO WHOM IT MAY CONCERN: IT'S BEEN ABOUT 5 DAYS AND MY PHONE COMPLAINT HAS NOT BEEN REMEDIED. I WOULD LIKE MY ACCOUNT INVESTIGATED AND LET ME KNOW WHAT IS GOING ON WITHIN YOUR COMPANY. ONE SAID MY ORDER MAY HAVE BEEN DELETED.

ANOTHER SAID MY VOICE MAY HAVE BEEN ADDED AFTER TO MY ACOUNT AND THAT'S WHY MY VOICE IS NOT WORKING TO THIS DAY ON 1/21/19. I'VE BEEN A LONG STANDING CUSTOMER FOR MANY YEARS WITH MY OLD PHONE NUMBER AND THIS IS THE WORST TIME I'VE HAD WITH A COMPANY JUST TO CHANGE MY PHONE NUMBER.

AS I SAID IN ONE OF MY LAST COMPLAINTS, I WOULD LIKE CONSIDERABLE COMPENSATION FOR THE SLOW SPEED OF MY OLD INTERNET MODEM, FOR ALL THE WASTED TIME ON THE PHONE TRYING TO FINISH GETTING THE PHONE WORKING PROPERLY AGAIN. RONALD STEPHEN BARILE

To whom it may concern,

This is the first formal complaint I've had with your company since being a long time customer. Regarding my new phone account, there were many issues with my number change. I wasted immense time on the phone trying to get my problem remedied. On Wednesday, the 16th, my phone should have been activated at midnight.

Thursday morning, I still couldn't use my phone. When I called Frontier, I was told at 12 AM it would be useable. Then Friday, the 18th, Ryan the technician, came to my house. He said, "my box wasn't programmed right". "The last setup was wrong", he said. My phone wasn't setup for digital. It was set up for analog. My repair order may have been wrong. I wouldn't have received my phone, if it wasn't on the order. My computer has been running slow since I…