Frontier

My billing charges were increased the represenitive stated that my pricing was expired when in fact when reviewed was good until august 2019.I spoke with several people trying to resolve this issue and all they would say is we need to check with promotional dept .I should not need to call back five or six times to resolve this issue.I am getting the run around.I Have been quoted promotional pricing and been a long time customer .The response from your customer service line is they should not of quoted that price a year ago so now it's not valid.

Maryann

We moved to Monticello,IL in May 2017. 5 miles from city limit. I had numerous disruptions almost daily with service. Spent hours on telephone to fix issues. In Sept. we were finally given another choice for internet and it has been the best thing.

I cancelled my frontier account on October 1, 2018. I called in regarding my final bill, asking what I owed. was told multiple times that this would be credited and I owed nothing. I was told it would be credited and to not make any payments.

This morning I received a call from a collection company. Needless to say, I am a very unhappy about this. I finally got a hold of Frontier accounts. I was just told because I…

RANT FOR THE DAY!!!!! So Frontier Communications SUCKS!!!! I called almost 2 weeks ago to make sure they serviced my address and actually called them twice just to make sure. They assured me that they did and it would be no problem!

So they didn't mind pulling my credit and running a hard inquiry to get my service started. sent me a email right away with a installation date to come out today between 8:00-12:00. took off work to stay at home and waited and waited so finally I called around 10:15 to ask if they got lost or what's up.

The lady tells me that they cancelled my service because they don't service my area. HELLO!!!!!! I just called yesterday and they did? They did not call or a email showing that they cancelled !!!! just a kiss my ass or something would have been nice to know!!!…

I wanted to become a Frontier internet customer in November, but when the installer came, he was only able to find a phone line to an old out building, but not one to the house so he said they would have to come back and run a line from my pedestal 1/4 mile away. That was not completed.

I have never had your internet service because there is no line to my house, yet I am still receiving a bill threatening collections. I call and call and no one helps. Will some one please help me on this?

I just want this bill wiped out because I did not get your service. Sincerely, Ann Champine Acct. 5076324681

How about zero stars. I need to wait until Tuesday, December 18, for a service person to fix my problem. This is not acceptable. You are either understaffed or have excessive technical problems. Will be getting other quotes. Cell phone 813 476 2816

I am changing from frontier to Verizon because of cheaper rates. I had Verizon call to stop services several days before my cycle date. Because it took frontier over a week to change over I ended up with four days on the bill.

I have tried to find out how much I owe and have become very frustrated. I have talked to Darci which tells me "no problem, should know amount by bill time". To Rachael who tells me she has stopped the payment on autopay and then I lose connection with her.

I then talk to Javier who tells me Rachael did not stop the payment but he did. I tell him I want to pay what is due and get nowhere so ask to speak to a supervisor. I am put on hold and 58 minutes later I am told by automation that the business is closed for the night.

I called this morning and speak with…

need to talk to tech support !!!!!!!!!!!! Have tried for a week now.

I have received poor technical assistance over the last week in regards to my service with Frontier. The problem started on (Thurs. Nov 22), when my internet started loading very slow. The following has occurred since then: Mon. Nov. 26 - Ticket #1082472 Tech.

Joseph - Worked with me for a while, then told me he was going to send someone to "out" the next day to fix the problem, and they would call me 1/2 before they came. Tues. Nov. 27 - I was told that the problem was going to be "fixed" by remote service/ "they are working on your problem now" The internet service did not return/recover, even though I spoke to Technican, who told me he did not know why; because the service had been "confirmed" to be back on. Ticket #77217667.

He did not know what was wrong, and he would have the…

Last month I called about my bill. 99 for digital phone. I call and the gentleman I spoke to told me my bill with go down. 00 phone bill. I am on a fixed income. 99. Please explain the reasoning for this.

My bill is now higher than it was. There is something very fishy going on and I don't like it. If you think because I am a widow you can get something by me. You are very much mistaken. I will be looking for a new provider who can be a little better in their accounting. 00.

You can check this screwed up mess on all my previous bills. My number is 5708252866 I had been with Frontier bank when it was Commonwealth and was owed by the Sordoni family and the internet was Epic. You have gone down hill with your quality control.

My telephone service has not been good for two weeks. I called for repair service and was told someone would come for repair by NOV 15. That is too long for me to wait. I am old, living alone in the country, and I simply must get service right away!!!!!!!!

We were quoted a cost $34 plus $10 for land line service. Two days after finale installation we got a bill for $72 . I'm close to 80 years old and never dealt with a mod dishonest company in my life.

They would do a better job of they would just learn to tell the truth to begin with. It would save us from looking around for another provider.

EVERY TIME IT RAINS WE LOSE PHONE SERVICE. COMMUNICATIONS WITH A CELL IS NIL. PROBABLY GET BETTER SERVICE IF I WOULD SEND SMOKE SIGNALS. CAN'T EVEN COMMUNICATE WITH CELL PHONE-----GETTING RIDUCULOUS

There are multiple trees on your phone line on North 311 in Allegheny county, there are multiple trees on the line on South 311 also, the phone line is the only thing holding the trees from falling in the road!

Started out double payed on web site 3 times of calling before it got sorted out. 00 called said they would give me back my discount . 00 discount instead of the higher discount and they can't change the plan they put me on till it expires.

Also since the double payment can't use web page which they have said 3 times nothing is wrong.

Ref: Frontier Communication Account 972-394-3356-093092-5 LARRY H D. Address: 1820 Canoe Way, Carrollton, Texas 75010 Contact #: 469-693-7005

In early July, 2018 I received an e-mail notice from Frontier Communications that my contract which included service for voice, video, and data would be expiring shortly and that I should call to establish a contract for the coming year. As suggested in the e-mail, I called Frontier Communications on July 10, 2018 to discuss options that considered the competitive market in my area (specifically Spectrum), and an interest to eliminate the voice (consists virtually of nothing more than crank solicitation calls) and video (recognition that streaming now has greater content of interest). The representative subsequently offered me a package that…

Good evening.

On 7-27 called and made a payment and spoke with employee# CLL278 asked him to stop my services on 8-31-18 came home on 8-1-18 and my services were disconnected called customer service and spoke with one gentlemen didn't not get his employee I.D. number spoke with second person employee# V_MCC 806 she was very helpful called on 8-2-18 got the run around all night spoke with gentalman located in Marysville WA and he seemed like he was really trying to help me out other then that custmers service was horralble Frointer made the mistake by dissconnecting my services then making me follow up and I wasted over 4 hr on the phone with Custmer Service Retention Department and getting transfered all over the plae and being on hold going to fill a BBC.

Sincerly

Mark Washington

Haven’t had Internet servive For three days now after the runaround and hangups from customer service department on day three I find a service man is supposed to be out between eight and 12 which he never shows up again I call only to find out there is no one coming in there some sort of outage in my area they’ll get in contact with me when they figure out what’s going on on believ for three days now after the run around and

hang up‘s from customer service department day three I find a service man is supposed to be out between eight and 12 which he never shows up again I call only to find out there is no one coming in there some sort of outage in my area they’ll get in contact with me when they figure out what’s going on unbelievable I would not recommend front tier service to anyone…

The deal I had expired. I called and got a new deal. I have the pricing quote in writing as the quote was done via a chat box.

I spent the next three billing cycles contacting customer service in order to get the new pricing. I was told each time that the problem was resolved. I was overcharged on each bill.

I finally became too frustrated to continue and asked for my service to be terminated. I manually calculated what I owed by prorating the new price over the time it should have been in affect. I also estimated the taxes and fees.

I received a final bill of $9.30 that included about $7.00 for fees and taxes for an upcoming period that I didn't have service. It also included a cancellation fee.

I don't feel I should have been charged a cancellation fee as I made many efforts to…

My telephone service has be down since July 2. I was told that it can't be restored until July 17. We have no cell service in our area. e. elderly parents out of state and a significant illness in the household.

Service at our address is interrupted several times a year. What can be done to provide reliable service?

Every month the invoice I receive is incorrect. I then call Customer Service and spend over an hour with your Representative who understands the incorrect invoice, states they will have the invoice corrected & next month's invoice will have credit and also someone will call to follow up with me. This has never occurred!!

I do not understand how you can operate a company with such poor service and poor customer service. If I ask for a supervisor or someone in management who can resolve my issues I am told no one exists to assist and I have to rely on the person who took my call.

I am also given some poor excuse why my account is still incorrect. I was told by one representative that Frontier has hundreds of accounts with problems and they are backed up for months before getting corrected.…

Issues began after switching to voip I did so to lower my bills. After the switch was done I was not able to call Honduras. Then after contacting customer service they said they had switch to wrong code and they would call me in a few days.

three days went by but my phone was dead. I was then told that the correction had been made but I would be charges over five dollars per min to make calls to Honduras. Every time I called customer care I was transferred to over half a dozen times or my called mysteriously dropped.

After a while I was not able to view calls that at one point I was able to block from my account on the website. They told me that I could not have voip because my type of phone was not supported.

Every time i have made my payments they piggy back some other late fee or…

I ordered service from Frontier in Oct. 2017. I took 3 days of sitting and waiting for them to install. I finally got the service and did not get what I ordered. Phone didn't work, internet was slow and couldn't get into email.

Now I had their service 1 month went to Spectrum, where everything works well. 22 that they are trying to collect. I have called 3 times about this bill. 2 people tell me I have a balance of 0 and now the third person say she can't find it without a pin number that I never had.

When you call to order they farm out service that never get it right in the first place. Four of my neighbors where going to go to Frontier, but with the crap I am putting up with Frontier lost them.

THE SCIENCE CHANNEL 193 HAS BEEN REMOVED FROM MY CHANNEL SELECTION BUT MY DISH MONTHLY CHARGE HAS GONE UP STEADILY FROM $137 TO $194.

WHAT IS GOING ON WITH DISH?

MY FRONTIER PHONE REPRESENTATIVE SAID THE INCREASES ARE COMING FROM DISH,

2018 billing! I am on auto pay but want a paper bill for my ckecking acc't. I have tried to get it on line but can not. please resume sending billing to my home. salvator J saccomando 5 S. Granada Plz. Englewood. Fl. 34223 account # 941-474-0589-090987-5

99 internet infrastructure surcharge. 99 more every month. Was on phone for almost 1 hour. 99 is for????

Where to start? Nothing good about Frontier internet service from the internet itself to trying to get help on phone. To try to get help- on phone for 30 to 45 min wait, then get run around from 1 dept to another and non have a clue.

I've been told lie after lie. Do they care? No. They get paid to sit there and BS whoever. Nothing off their backs. There has been work by some company near our house digging along road for over a yr.

Service mostly out the entire time. Frontier would not admit this cause those affected should not have had to pay for a service that could not be provided at that time which would mean less income for Frontier. You would not believe the cover up that Frontier spit out every wk they were called.

Frontier should have to pay me for over a yr of mostly out service…

It has taken almost a month to get my 98 year old aunts phone switched from one address to another in the same building that she lives in. During this time I was bounced back and forth between several departments. This occurred on Dec 20th. I finally hung up

On Jan,3 of this year I called again. I was told it would be done on the 4th. On the 4th no phone service. After calling again and on the phone for over an hour, I was told the service tech would be there on the 17th. Why in todays age it would take 13 days for a phone to be switched is beyond me.

On the 17th still no phone line. Called again. Was informed that the new date was the 25th. This was news to me. After being on the phone for 45 minutes I learned the tech had showed up but guess what, he had the wrong parts. So that is why…

MY INTERNET SERVICE WAS OUT FOR OVER TWO WEEKS. I MMEDIATELY PHONED YOUR TECHNICAL SUPPORT AND REPORTED THE PROBLEM. I WAS ON THE PHONE OVER 4 HOURS, TOTAL, WITH A DIFFERENT TECH. EACH TIME (USED OVER 200 MINUTES ON MY PREPAID PHONE) AND NEVER GOT THE PROBLE SOLVED UNTIL THE LAST TECH I SPOKE TO, WHO FINALLY AGREED THAT A REPAIRMAN NEEDED TO COME O0UT TO MY HOME.

YOUR REPAIRMAN DID REPAIR THE PROBLEM. HE EXPLAINED THAT THE FORMER REPAIRMAN THEY SENT OUT INTALLED A UNIT UPSIDE DOWN, WHICH CAUSED IT TO COLLECT WATER AND CRACKED A WIRE COMP;ETELY OFF. THE FIRST TECH I TALKED TO SOULD HAVE SENT A REPAIRMAN OUT AND NOT TORTURE ME ON THE PHONE FOR HOURS WITH SOLUTIONS THAT WOULD NEVER LAST.

I FRONTIER SHOULD GIVE ME CREDIT ON MY BILL FOR ALL OF THE NET TIME I LOST, PLUS CHARGES I USED IN…

In May 2017 I spoke to a represenative and was quoted a special offer for 6 months for the tv phone and internet service,instalation dvr box and one cable box and router. i Have service with Spectrum at 2921 n 11th st Tampa,Fl 33605 and chose Frontier for my daughter at 1212 e 20th ave Tampa,Fl 33605 only because of the special offer of discount for the first 6 months.

When i called to discontinue service i was then told about early termination of a 2 year contract fee. I have been devistated and truly upset because i had no idea of any of this. SINCERLY,JULIA VALDES 813-218-9096 OR 813-570-0131 2921 N 11TH ST TAMPA,FL 33605

I had the service for several years. I really should have left sooner. But I was too lazy to deal with the issues. I had cable internet and while the wired service was fine, the wifi service was poor, never worked.

I would call and wait on hold for a tech service person, who would then spend quite a bit of time trying to troubleshoot why I couldn't get wifi. We would try a fix and I would hang up, only to discover the fix didn't work.

We had several new routers shipped. I still could never get reliable wifi in my home.

Finally when I had decided to give up and switch providers they told me I should get a credit for all this time I haven't had good service. I called another department and was told they could give me 30 dollars credit for that month but not for any of the other times I'd…

I tried to transfer my service in august, took a day off work to be home for installer. no one showed up or called. frontier blew me off. I later found out that the people that lived there before me had not shutoff service.

I finally got them to shut off service a month and a half later. I have called frontier over and over to get this straightened out. I was then told that the service was transferred to me and I set up a installation appointment and no one called or showed up.

that is two days I missed work. i canceled my old service because i was told i had a new service. now i am told there is not enough portals, so now i am on a waiting list. i have been a customer over eight years.

this is very poor service. where i live i cannot get cable. how can you treat customers like this. i…

Wireless router not working for over a week. Called in on 10/25/17 to report trouble with my Wi-Fi. Technician troubled shot over the phone and it was determined that a Tech needed to come out to my home. ticket was set for 11/1/17, I get a voice mail on my phone that a technician was in the area on 10/26/17, turns out I was out of town on a plane when the tech called.

So the moral of the story for not being home the tech decided to cancel my appointment setup for 11/1/17. Called the 1800 to see if I could get a tech to come out and fix my Wi-Fi turns out they set up another appointment/ticket for now 11/7/17.

I told the person that this is unacceptable and I need my Wi-Fi fixed ASAP and why I could not keep my original time. She said for not being home the Tech decided to cancel the…

Frontier purchased phone, internet services from Verizon in Texas. After the purchase i was without Internet a week at a time. I was told this was due to line congestion, and that lines between Brownwood, TX and San Angelo, TX were being replaced.

The poor service has continued for a year. i cannot complete a project lasting over a few minutes on the Internet without it dropping for a time, then gong back on. I started writing to the company in late 2016e.

Today is the final day for me with this company. It is sickening and disgusting. Next week i will move my service to another provider. GOODBYE FRONTIER and good riddance

On Tuesday September the 5th my wife Marie Casias and I took flight #1463 from New-York to Atlanta we had one bag and a carry on ,we paid $40.00 for the bag and were charged and extra $45.00 for the carry on ,I think that was a mistake because we flew before and brought the carry on the plane and we never paid for it before .We are senior citizen leaving on social security and will really appreciate it if we could have the $45.00 back. Thank you for your cooperation, Albert Monestime and Marie Casias

If I could give them zero stars I would!

On 8/14/2017 contacted the Frontier Communications Retention dept for the purpose of reducing my monthly bill. This effort proved productive as I reduced my bill and also upgraded my internet speed and upgraded to FIOS Quantum.

Upgrading to Quantum required that my existing DVR and set top boxes be replaced. I was told the new DVR and set top boxes would be sent to my home and that I could install them then call the support line to have them programmed remotely. WRONG!!

After waiting 17 days for the new equipment which never arrived I contacted Frontier Communications support to find the status of my order. I was told that upgrades to Quantum require a service call by a technician. This had not been scheduled by the Retention person who arranged…

Frontier hooked up new service for my parents to include phone , cable and internet (package $130) per month except they initially used the wrong phone number, they corrected the problem 2 weeks later this is where the complaint starts . 53 for basic cable, phone and internet for 2 weeks.

I made numerous calls and each time transferred and told something different, It is now Aug 2017 and now they have put that acct in collections for $130. When I called Frontier they say call the collection company and they have no way of handling this acct.

I would have work with collections. This acct should never have been in collections and I made numerous calls and was assured it would be cleared up. They have now affected someone credit with their mistake without them taking any responsibility or…

since may I,2017 I have been experiencing multiple line drops to this day. I have had your service people come out multiple times and yet the problem persists. m in the morning. the repair people say there is nothing wrong with my equipment and that something is affecting the line.

I have had conversations with billing and they are unwilling to make any adjustment on my bill while hopefully somebody can figure out what the problem is and resolve it. they say it has to be repaired first, this has been going on for three months and no solution has been forth coming.

as of yesterday my line has started dropping during the day. now either someone needs to fix this problem or I will have to find another carrier who can provide more reliable service. for your information my acct#…

I called last week to get help with my printer, its offline. The girls I talked to could barely speak english. And I was told to contact the printer company. I have frontier support internet, You always helped me before.

What happened to the English speaking customer care employees? Frontier sucks!

We have complained for the past 4 years about our internet line speed and have not gotten anywhere. Frontier has told us that our lines are old and the protective covering has dissolved but they continue to do nothing. I have filed complaints with the FTC and had some discussions however nothing has changed. 15mb download.

How can a company get away with this type of service and still get paid as if we were getting the service they are charging for? This is a monopoly, what happened to the anti-trust laws. On the rating if I could give them a negative I would and so would our neighbors.

I have not had phone service for 12 days, I called the Frontier support number on Sunday evening September 11, 2016 to get this fixed I was lied to by everyone I spoke to. I was on the phone for 3 hours and got nothing done someone was to call me this morning Sept 13, 2016 but it is 3:15 now.

I have not heard from anyone how sad is that if I do not pay you will stop my service but I pay and have no service. Frontier are the worst company in the world you do not care about your customers all you do is collect our money and give nothing in return you make me sick.

I had to call Frontier for a billing issue. Was blown away to actually speak with a woman in Virginia who spoke English. Amazing support and she helped clear up my account right away. Not going to lie, I was dreading calling customer service since Verizon outsourced most of theirs.

Maybe the acquisition wasn't so bad?

I am sitting in my home office, I buy property on line. We have frontier. The service comes and goes And comes and goes. I just lost connection on a purchase with 5 mins left. Your service is still not back up. I called the auction co. Property sold. You just cost us another deal. It is ironic, sitting here typing this note on my daughters phone...through the AT&T. But 6 inches in front of me is apc hooked to your service that does not work as usual. It will be back sooner or later.

As your own repair people have told us. You have overloaded yourselves. I think you will not only be loosing ip, customers , but phone services also. It's a real shame that folks can't get what they spend hard earned money for. Let alone trying to do any business over your services. I tried call your help desk…

#1 I was with Verizon for ten years with no problem then frontier bough them out and the problems started.

first I was having problem with the internet & phone the internet was too slow and you could not hear the other end most of the time. Frontier sent out a couple difference techs and they agreed the internet was slow they had no clue to how to improve the services.

so after a month of trying frontier to fix the problem with no results I decided to switch service company. 00 early termination fee for which I'm contesting, I don't understand how I could be charge a early termination fee when my original contract was with Verizon and me being with them for ten years and you people could not solve the problem.

60 by due date but disputing the rest of the balance.

They over charges me $3000 and can't fix the problem. Is frontier a total scam?

I was a Verizon Fios internet customer when it changed to Frontier Communications in April 2016. Since they took over, they have repeatedly short billed my account. With Verizon, my monthly internet only bill of $55.30 was debited from my bank account on or about the 18th of each month. In May, Frontier debited my account on the 3rd, 18th & 31st in amounts of $32.92, $55.30 & $90.81 which caused an overdraft resulting in bank fees. When I called to complain, I was told that the charge could not be reversed because I did not have a confirmation number. I explained that I did not make the payment, so how could I have a confirmation number, but I do have bank verification that their company debited my account.

Furthermore I wanted them to reimburse me for the overdraft charge that they…

2 Verizon men come to my front door and ask me to change from copper to fios that night. The one guy was Jesus Villagomez, Verizon employee. He had an order issued. He had issued oc7288404 as of 3-25-2016. I received a phone call that Verizon had to get a city permit so the change to fios was delayed about a week. Then I got another phone call they Verizon had to cancel my order to go to fios cause frontier had to do it now. I called a few days later as told which then frontier had taken over. They first told me my account had been disconnected. I explain it was not disconnected but Verizon issue the c order to go to fios and did not issue the order to put me back in fios.

After taking to many,many, frontier people, I finally got a girl named Windy. She said she issued an order to…

Called and closed my account back on 2/3/16. I am continuing to get bills. I have called customer service several times and a was told something different every time on March 23 made a final payment of 51. Then I continued to rec bills.

So, I call 5/6 was told my internet was never turned off. I requested to speak to a manager and I am on hold now for 2 hrs.

I added TV service to my existing Internet service through Frontier, but right away I had an issue with the installation scheduling not keeping the time that I was promised so I reached out to @AskFrontier on Twitter, who over the course of a couple of days, resolved the issue. During those conversations (phone and text, they were VERY prompt when I reached out via social media), I expressed concern about the amount I was quoted for this new TV service being accurate based on what happened with installation, and the rep told me to keep her contact info, and reach out to her when I got my first bill if anything didn't look right.

Sure enough, when the bill came it was nearly 40% higher than what I was promised! So I reached out again to the rep, and she agreed the bill didn't match what I…

I've been having trouble out of my phone and internet since December 2015. 00 extra because a tech lied and said he came out here and he didn't well I contacted frontier and spoke to them and they just kept transferring me to next person.

The last one hung up on me. It's a shame that they have the most disrespectful employees in any place I have ever spoke to and hanging up on a customer for no reason.

We had Verizon FIOS for several years, no problems, on April 1 everything changed. We had NO On Demand, we lost channels, the internet went on and off. We tried to talk to a technical person who asked me what color the router was. That was when I cancelled the first time, April 8, 2016. Then I called back and told them not to cancel the account. We still had no ON Demand, etc. and then on April 13, 2016 our internet completely went down. So I called trying to get a technician and was told that we had been disconnected. So I called back to cancel, Cancellation #062604383.

I spent hours on the phone trying to get things straightened out, I even had a Frontier account # set up, each time they couldn't find my account. Now I have a bill for 04/04 - 05/03. We switched to Brighthouse on April…