Frontier

Since Frontier acquired Verizon Fios TV on 4/1 I have had greatly diminished TV service and almost no On Demand service, yet my bill is higher than it was with Verizon. Cannot speak to a person on the phone without waiting on hold for the better part of day so tried to do online chat.

Online chat tried to act like they didn't know there were any transition problems and kept asking me if I wanted tech support. Online chat finaaly admitted that Frontier has no idea when they will getting full service restored. I want my bill adjusted for the lack of previously contracted services that are now not being provided.

Was told to wait 12 hours for a service person to show up and NOBODY EVER CAME. Completely wasted our day, in addition to working from home and not having internet. When we call or get on live chat they HANG UP on us.

This is the rudest company I have ever dealt with.

I was a Verizon customer which Frontier acquired, I am also a tax accountant in the last week of tax season. Both my cable and landline are not working. Thankfully I still have internet. On Friday your tech was here for the third time he was unsuccessful at getting either to work.

We have called several times and gotten terrible service. Frontier is blaming Verizon for a shutdown of services prior to final testing. Clients can not contact me and I am losing business. My husband will try calling again today but nothing will restore the lost clients.

I want answers other then someone is working on my problem.

So frontier bought out Verizon and customers were given no notification that there services and contract/agreements were going to be transferred to a different provider. I have attempted to contact frontier to inform them that my services are not working like they were with Verizon and i requested a copy of my 2yeae agreement with Verizon be emailed to me.

The representative could barely understand what I was saying and kept saying "uh... You want to pay your bill" like what? I then asked if I would be discounted for all of the inconvenience and no notification or service and he said no you will be fine just call back next week...

He was rude and had no willingness to assist.

I am 91 years old, blind and breathing problems. Now Front has had no phone problems and your customer service sucks. This service is a joke!

Please remove the "On Now" box that appears each time a channel is changed. It is annoying, unnecessary and distracting. Please delete the new Vantage system now and return to our original programming. As customers, we do not use any thing extra that you are imposing on us.

We have been dedicated Frontier customers for many years. Due to these latest impositions it is now time to look for another supplier for our bundle. We have called in order to adjust our monthly bill that for some unknown reason changes each month even though we do not use additional services.

Your company seems to be out of managerial control. Am anxious to talk to another company ASAP.

I received a letter from Frontier Communications informing m that they were taking over my internet and phone services with instructions on how to sign up with them. I also recently went through a change from Verizon email to AOL. Verizon did not inform me of either change prior to the switch. As a Consumer, I would like to make my own choice. But first and foremost, there was no consideration, on the part of Verizon, on which company they were "dumping "there" customers on.

I have used AOL before, it is a known entity. It is not my preferred.I did not know Frontier Communications. I checked multiple sites, Better Business Bureau, Consumer Reports, along with multiple other web sites. There appear to be many service and billing complaints, along with difficulty reaching this company.…

I have had many problems with my signal not being available this has happened so many times over the past 3 years. I have complained many times but this past Tuesday was the worst. I called and spoke to Jay who wanted me to replace cables I told him that I wanted a service call but he kept putting me on hold and then he asked for my husbands social security number he said just the last four digits.

I found unusual and strange. I will file a complaint if he tries to use those numbers for anything. You have the worst service personal in history it is very hard to hear anything they are saying. It angers me that I pay every month and cannot use my computer because the signal is not there as I stated above you have the worst customer service.

I placed a repair request for a very static noise on my land line and given a commitment to have it repaired by 4 PM the next day. at around 4 PM I was called by a representative that told me that there had been an outage in the area that had been corrected. He needed to speak loudly for me to hear over the static. I pointed out the the problem was not corrected - he asked me to repeat as the static was to loud to hear me clearly. He then told me that he would clear the ticket and issue a new repair request.

I asked him not to clear the repair request and view this as a missed commitment and get it repaired. He made a commitment of 4 PM the next day. Still, nothing done so I called their repair on my noisy line to report that my repair request was not completed and that I wanted a…

I have been having static problems for years, most often when it rains. I call and the call back that the problem was an area wide issue and corrected, but I still have the static. Recently I called again on the noisy phone to make my complain. I was then given a 24 hour commitment for correction. Then I received a call from Frontier customer service telling me there had been an outage in the area that was corrected. The caller had to yell over the static for me to hear.

I told him that that the problem still existed and I have head the same resolution to my issue many times without being fixed. He tried to tell me again that the problem was corrected. "I said you can hear the static and you have asked me to repeat myself several times as for difficulty to hear me." He eventually told me…

On April 13, 2015, we were returning home from Las Vegas to Memphis, Tennessee. We were to board Frontier flight 770 at 10:30 a.m. The flight arrived LATE. By the time we made it to Denver, CO (LATE) from Las Vegas, we were to board flight 800 at Gate A30. We went to Gate A30, where flight 800 was to board, asked the attendant were we at the correct gate and she said yes. We waited for about 45 minutes at Gate A30, waiting to board flight 800. Upon going to ask the attendant again, we were informed that the flight had left already from another gate. We went to the Frontier counter to find out what had happened because we did not hear any announcement regarding the gate change for flight 800 to Memphis, Tennessee.

The Frontier attendant at the desk was very rude (older white lady). Upon…