Frontier Airlines

I flew frontier for the first time in May. Being promised a 40,000 mile award to enroll in the Frontier MC, I decided to apply and was approved. Then to discover that I had to purchase a minimum dollar amount to be awarded the 40,000 mile incentive.

To me this sticks of bate and switch. Now I can not access my account on flyfrontier,com I have requested a number of times to reset my password, a link is to be provided to my email. For two weeks now I have received no email to reset my password.

That being said I am unable to book a flight to use the miles I earned. I just do not understand this type of customer service or lack of, how can a company that serves the public get away with this type of unethical behavior.

Of course they black out the times around the holidays so that you are…

paid in advance. Departure on the 16th of August and return On August 20th. Flight out was fine. When we got to the airport on the 20th (2 hours ahead of time) we were told after standing in line for half an hour that the flight was cancelled.

Flight 774 from Vegas to Denver, then to DSM.. No reason, no apology. Told to go use the white phone to try and book another flight or go to another terminal. We basically had to run through the airport, catch a shuttle to get to another terminal and pay over 1000 dollars to be able to get home.

One way flight from Vegas to Des Moines. Husband called the next day for a refund on his card. I am now calling again and have been on hold for 90 minutes. It took 20 minutes to get to an outsourced person who told me we would get a check in 6-8 weeks. Not…

return flight 822 because I paid for a checked bag so I would not lose my items....

I had a question regarding a refund for my son's flight that was cancelled last week: 8/13/18 flight 898 from Myrtle Beach to Trenton. I wanted to speak with an agent concerning the refund options that were available. I was kept on the phone for 54 minutes when finally got through to somebody that was not of much help. I did fill out a refund form. Today he received an email stating that we would get refunded for our Frontier flight as well as get an extra $200 travel voucher to go along with the $200 voucher sent last week. Today I attempted to call Frontier again. I called on the corporate office line hoping to get better service but this time I was kept on line for over 1 hour when I finally hung up. It is very upsetting when you can't talk to anyone in person.

I would like to be…

I purchased a ticket on your airline because I thought I could save some money but when I printed out my boarding pass, I found out there was a hidden fee of $30 for a seat. What! Are you kidding me!

Am I supposed to stand up! Then, when I got to the airport, I found out theirs an entry fee of $12 . And to top it off another $60 for my carry on bag. I was traveling to Boston so now I have to drive an hour from RI to Boston.

I could have flown all the way in to Logan Airport for much less money. I usually fly Jet Blue. I WILL NEVER FLY THIS AIRLINE AGAIN! And I will make sure my family and friends never fly your airlines either!

No where on your site does it say anything about these fees! This is so ridiculous! You should state the fees on your website so customers know how much it will…

To Whom it May Concern:

My flight from Phoenix to Colorado Springs was cancelled on July 7th per complaint and refund request with Frontier : Frontier Airlines: Refund Request [Incident: 180710-001515] on July 10th, 2018.

On July 23rd 2018 I received an email stating "we were unable to access the documents you may have provided. Please note the original itemized receipts must be sent over as an attachment, preferably a PDF or JPEG format." the receipts and documents were sent in PDF.

The inconvenience of having to rent a car and leave the resort early to drive 15 hours back to Colorado Springs where my vehicle was parked was not only frustrating but inconvenient. I am expecting a full refund in the amount of $442.80 plus rental reimbursement of $76.26 for a total of $519.06 to be put…

received a letter dated January 16,2018 saying congratulations You've earned a $100 flight discount voucher. Expiration date 08/01/2018. Booked a one way flight PHX to MKE and tried to use the discount voucher. Said it expired 12/99 after I BOOKED THE FLIGHT.

Called, which is a nightmare. Made new reservation with "Bob" on 2/25/18. 00. 00. got angry called to cancel everything. 00 Cancellation fee. Worst airline ever!!!

I/We will not fly I in the future. Why? I don't wish to fly with Airlines that have abusive flight attendants. Recently I flew from Omaha, NE to Orlando, FL and return. The returns flight was not one I want to experience again.

The flight was approximately half full. I asked one of the flight attendants about moving seats and she said I could but don't go beyond the seats in row 13th. This was not the flight attendant that was RUDE. The flight was in the air and I looked back to see if there was room in the exit rows, I purchased a prior seat in row 3.

I/we had previously purchased seats in row 13 a exit row. Since row 3 was full I decided to move to give the two persons in row 3 more room. When the flight was in the air and the pilot had turned off the seatbelt sign i approached one of…

larry olin billie olin confirmation # IFUNRB Flight # 1989 Friday December 15 Las Vegas to Colorado Springs Scheduled to leave at 5:15 pm. Boarded and deplane 3 different times . Had to return to vegas after 1/2 hour into flight due to smoke in cockpit.

after several hours reboard plane. Fixed first problem but now second problem Got back off plane again. Many passengers did not return they felt it was unsafe. Problem was fixed and boarded at 12:15 am and left at 12:45 am arriving at 3:15am in Colorado springs. Very tired, frustrated.

No Representative from Frontier to help out. Would like some type of refund or voucher for the huge inconvenience this caused.

First problem with frontier ever. Hope they make it right so we will continue to fly frontier. Thanks for your time . com

I was scheduled to depart from Philadelphia International Airport on 12/17/2016 at 7:30 pm. I was not that upset that we were delayed in departing until 9:30-10:00. My complaint is that when I arrived in Orlando and went to get my baggage. The luggage was broken I had checked two bags and both were brand new. One just purchased and one provided by my father and mother in law to use for our family vacation.

The handle one my daughters bag was broken so she had to carry it instead of being able to pull it with its handle and wheels. The other suitcase the shell case is in pieces under the cloth material just shaking around no protection from outside elements. this was the disturbing part I had a present a flatiron hair tool for my daughter and it was in the front pocket and was not there…

My family and I were scheduled to fly from DIA to LAX on flight 403 on 12/17/16. We arrived at Gate A-36 at 0633. 0800 I had to check with service desk because we were not boarding and was told we are being delayed 35 min, flight scheduled to depart at 0800.

At 1333 we were notified that our flight was being cancelled! It is now 1531 and I am still at airport because Frontier can not tell us where our bags are at because they lost them! I will inform you that my wife has a medical condition and needs her medication which is in the luggage!

I am hiring a lawyer and suing the hell out of Frontiet! Let this be a fact and promise!

I have used Frontier Airlines only a few times now I remember why. This is the second time my luggage has been damaged both times the zipper was broken and my luggage was useless to me. This time I took the insurance but it did me no good either.

Another time I flew Frontier I missed Christmas with my family and what made it worse that was the first Christmas after my husband died. The airlines blamed the weather in Salt Lake but the weather was fine.

This airline is a joke. You are given a price when searching for flights, then are nickel and dimed at every chance. Their customer service is essentially non existent. I will absolutely never fly Frontier again.

I fly all the time and have never flew on frontier and will never do it again, I can deal with the fact that they nickel and dime you for everything, but I flew to Atlanta, GA and when I got to baggage claim to get my bag the zipper had been ripped open and my clothes had been moved around and my medication (narco) had been stolen.

The customer service said that I can get more medication and that they will not replace my $200 bag but I can replace the part on my zipper that's tore up and send them a receipt and they will refund me. To top off the day the other customer service girl went to the other counter to tell the ticket customer service lady what happen, that wasn't professional at least she could have waited for me to leave.

I dropped my niece and her friend off at Orlando International Airport at 0900 more than 2 hours before their flight was to leave they waited in line for more than an hour with 3 agents on duty. Not that this is a surprise but the way these two young adults were treated is. Over the intercom they were all told that if you are leaving for Denver please step forward to get you on the plane. As they did they waited behind another couple and a women behind them. After the agents let the couple go on they looked over my niece and friend (interracial couple) and the agent said that they would have to step aside and let the women behind them go first. My niece questioned this of course like anyone would and the agent was rude in a demeaning tone “MOVE ASIDE”.

The young women left and went on to…

My wife flew on a flight from Orlando International Airport (MCO) to Minneapolis St. Paul Minnesota (MSP) on 7 April 2016 on Flight Number F91191. 00 for a carry on purse on top of the charges for the 2 bags she and I paid for.

I fly most of the time on other carriers and I pay for baggage to be placed in the cargo bay and what I carry on as well. So if I carry my CPAP Machine or Oxygen apparatus I do not absorb any additional charges.

I keep on wondering is your airline in the process for filing for bankruptcy or are you desperate to charge additional charges above and beyond what my wife and I paid for. 00. I cannot believe an airline company would pull this crap on it's passengers or any other person that would fly your airline.

I come out to Denver to see a medical specialist. I was traveling back to WI with three sealed bottles of supplements for my disorder. Upon arriving home, my clothing was all in disarray and 1 of my sealed supplement bottles was missing. 00 per bottle. This is very concerning!

Someone in security is stealing!

Back I don't know when my mother purchased a ticket for me on Frontier Airlines, using her credit card. When i called to cancel they said it would be a 200 dollar cancelation fee. I said don't worry about it and hung up.

They cancelled the ticket threw expedia. Only expedia and my mom had the right to cancel that ticket. My next letter is to the BBB.

My sister, 65, and I, 67, were first denied boarding in Denver on 29 Feb 2016 at 9:30 because we were the last to check in and the flight to Orlando, FL, was overbooked. We had had our reservations for some time. The travel agency, Casa Blanca, had not given me the confirmation code to facilitate check-in; nor did they tell us that we had to pay $16 additional for each seat, that carry-on luggage was $45 each, reclining seats are extra and limited, and even water is not provided, as I have a dry mouth syndrome where I do not make saliva. Needless to say we were not elated when we were drastically separated on the plane at the last minute.

For the return flight on 6 Mar 2016, I had the confirmation code so I was able to check us in ahead of time and get assigned seats. I decided it was…

I booked a flight on Frontier Airlines departing @4:35 pm from Denver to Washington DC it was 4hrs delay do to a maintenance issue by the time we landed in Washington DC @1:45 am Budget car rent was closed. I waited 4hrs to get on the plane now I have to wait till 5:30 am when they open with my 9 year old I am more then livid tired angry. This is unexpected and want reimbursement for time and suffering from the Frontier Airlines corporate office.

I recently flew on your air line from Las Vegas to Chicago. I was totally disappointed with my experience. My sister have a pinched nerve and had to have wheelchair assistance to the gate. I had an early flight and wanted to make sure I was on time so I was picked up from my hotel at 5 am for a flight that was scheduled to leave at 810 am.

After sitting at the gate her my sister was paining waiting to board the aircraft I began to get concerned that we had not began to board the flight and it was getting close to time to depart. one of my concerns was no one made any announcement about a delay.

I went to the counter to ask the agent if the flight was delayed and was then informed that the flight was on a delay. I she sat back down and waited and waited and waited and waited. Still the…

I recently planned to go on a short vacation from Chicago to Las Vegas, Nevada. When my family and I checked in for the flight we were told that we had to use a credit card to pay for our checked luggage.

I gave a gentleman working the baggage counter my credit card and he stated the charges did not go threw. He then stated he could use his card if we paid him cash. He asked that we not tell anyone about this.

Due to the time constraints we paid him the cash for the checked luggage. I called my bank and spoke with someone to check to see if there was something wrong with my card when I arrived at the gate and was told that all my money was available and nothing was wrong with the card.

I am appalled that someone would scam me, and essentially hold my bags hostage. I had no other choice…

My mom, Bessie Cotton, went on a trip to Vegas the beginning of April and was sent to the wrong terminal by a Frontier ticket agent with a very nasty attitude. Trip was between 4/1/15 and 4/10/15. Terrible service I will be posting this on all social networks for people info about this airline!

Last spring I missed my flight to San Diego because I was ill and had a Dr. letter. 00 credit because I couldn't fly last year. m. m. m. flight. m. and pay for a shuttle whereas I would have been able to take a bus.

Then when I got my boarding pass today I was on the telephone with an agent for 50 minutes.

First of all, they had my first name as my last name on their records. 00 with no indication that it was not necessary. 00 that I thought I had credit for. That was removed from my charges (I hope) and I was also informed that I did not have any credit for the missed flight.

If I had known that in the first place I would not have even booked a flight with Frontier. 00 voucher, which I don't intend to use as I do not intend to fly Frontier ever again.

I purchased trip insurance when booking the trip and unfortunately we had to travel earlier than the scheduled date. I told the customer service agent we had booked trip insurance and they said they couldn't help and had to pay the 75$ change fee and that I would need to call the insurance agency to dispute it.

After calling 5 different places I was only able to get a form to fill out to dispute the charge and they said Frontier could have helped out because they probably couldn't do anything. I called again today to cancel the return flight and they said I would need to pay another 75$ fee to cancel the flight and I asked the customer service agent named Gabriel and he was so rude.

He said he couldn't help at all and I told him we fly frontier repeatedly and asked if there was anything…

I have a gift card. It's two years old. It has no expiration date. Good in perpetuity. I have been on hold for two hours today trying to buy a ticket. The customer service rep has such a bad connection that I can't hear a word she is saying and I have to get her to repeat herself.

They have add on after add on for seats, luggage, etc. I thought I was at the end of this purchase when she left me on hold for 20 minutes. I finally gave up and tried calling back. They are incompetent!!!

When I got the next customer service rep she said I should book online only. I laughed and gave her the number on the back of the card, told her to call them and tell them what she said. In short, you can only book over the phone.

So the right hand doesn't know what the left hand is doing. but this one has…

I traveled with Frontier Airline in March from Trenton to Orlando. Our flight was fine. What happen before my flight was not. When I was at the check in counter with my cousin we gave the reservation our credentials as asked.

When she gave back our IDs she gave them both to my cousin. So when I was ready to board the plane I was frantic because I could not find my license. Luckily the airport is tiny because I ran all over from the check in to the restaurant looking for it.

The girls at the desk where no help at all. They acted like they could care less and they were lacking in professionalism. When I ran back down to the boarding area my cousin told me that she had it tucked in with the boarding passes.

I rather work on the solution to this problem than a negative comment. I would like…

Flying out of sfo to Denver for a family wedding. 5 hrs early. Got to our gate at 950. There was another flight boarding out of the same gate so a lot of people. Never heard a thing. Went to the front desk at 1000 and we're told the doors were closed and we missed our flight.

What kind of service is that?! Sat on hold for 40 minutes only to get yelled at by the customer service person. The whole time on hold the recording said they were redoing their customer service. They are going to need a lot of help to fix this mess. What a joke!

This airline had one person for a whole plane. The gentleman who was before us took like 15 minutes, and once we got up there they said the check-in hour ended, and they told us that the supervisor will come soon.

The supervisor showed up more than two hours late, and he told his co-worker to solve this problem because he was not going to do it. Now we are in the stand by list for today's flight, hope we can get in.

Why are the staff so ignorant and poorly trained-re the horrendous experience of Alison Wallis. I am coming to the USA later this year and will be using internal flights. If this is the way Frontier treat disabled people we will definitely not be flying Frontier.

I have a genetic connective tissue disorder called Ehlers-Danlos Syndrome. It causes many secondary issues, including POTS Syndrome- a type of autonomic system failure that causes fainting and blood pressure and heart issues. I suffer muscle spasms and tremors similar to a Parkinson's or MS patient would experience, as well as digestive/urinary system issues and neurological system problems.

Blood pools in my legs, which means I need to be able to recline frequently and to be able to raise my feet, thus the need for an Economy Plus or bulkhead seat. At least two weeks prior to our trip, I called Frontier and requested a bulkhead seat for myself, my husband who acts as my physical assistant while I travel, and our six-year-old.

I had them notate in my record that I was a faint risk, and…