Gamestop

I bought games there the employee got smart with me said I can't get my money back I have my receipts his name is Grayson I would really like my money back it's GameStop by Walmart garden Grove Hagerstown md

I wouldn’t even give 1 star if I could have. I was very disappointed with the customer service I received from game stop yesterday 9/12/23. This is what happened. I had placed an online order for a ps5 Spider-Man 2 duel sensor remote.

And I thought while I was at it I would go ahead an renew the pro membership which had gone up in price I must add. 00 (rounded up because I don’t remember what the vents was). Anyway, I ordered it using my card.

It was approved and the funds were placed on hold. The order never told me it was approved or declined or there was a problem or anything. It just sat there open still waiting for payment. So I went online and checked my account and I saw that my account showed the charge pending and the funds were available and came out of the available balance.…

I went to game stop two days in a row to sell my cell phone which is practically new. The employee wasted my time by making me wait there almost an hour. Just for him to tell me that he couldn’t get the information from my phone which I could have gave to him but obviously he didn’t want to buy my phone because he taught.

It was stolen just because of the way I look which is racial profiling. So why make me waste my time like if he’s going through his computer doing nothing just to say that the cord was the problem he didn’t know what excuse to use .

I have been a GameStop customer for over 20 years this is the first time I have been disrespected like this.

I placed an order for a brand new PS5 with GameStop. They shipped the item via FedEx and when delivered, FedEx took a picture, of which was NOT my house. I contacted FedEx and they could not locate the package and explained to me they couldn't help me as I was not the shipper, (I am considered a 3rd party) because GameStop shipped the item.

I contacted GameStop and their customer service opened a ticket and then told me after numerous calls and the run around that they couldn't help me I had to go to FedEx. I then filed a complaint with FedEx and they told me they could not help as I wasn't the shipper.

I went back to GameStop to request a waiver on company letterhead stating I could make the claim and they wouldn't help me. They told me to go to my financial institution. I used PayPal,…

Gamestop online is a joke. For the second time a preorder was never shipped to me. They claim the USPS lost the package but it was never picked up by the service. Waited called and was assured if I just waited 3-5 more days it would be resolved.

It was not and they acted like giving me a refund was a privilege. That they were making an exception. They charged my PayPal even though it never actually shipped. 8 days still no refund. I have an open dispute with PayPal.

Gamestop you have taken the joy out of getting games which is the only thing your company had going for it.

Very disappointed, very upset will never order any pre-order games from GameStop ever again they promise to give you your pre-order bonuses, but they never give them out.

I had this happen twice to me. The first one was when I pre-ordered both Pokémon diamond and pearl for the switch a priority in store so I can get the pins when I came to pick up my game and my preorder bonus. They told me they ran out and they didn’t have any more on launch day.

I said OK I’m not gonna make the same mistake twice when I came to Zelda tears of the Kingdom, I purposely ordered online so I could get the preorder bonus and my game showed up a day late which was fine but no preorder bonus I called customer service and asked what was going on. The customer service rep told me oh, you have to print off the…

Very rude employee on register,I took a throw blanket up to him to find out the price he took it scared it and told me the price I said ok so with out asking me if I wanted the blanket he took it and put it on a table and then walked away so I'm standing at the register like what the HECK just happened he never said another word to me he proceeded to text or call someone on his phone while I'm still standing there's I didnt buy the blanket, No way this was at the Fashion Districct center city phila

I was called and left a message by a GameStop employee to come to the store between 9pm and 9:15pm to receive a preordered game early or I would have to wait until noon the following day.

I made a point of not telling my son because I have grown to not trust this company due to numerous issues I’ve had with them in the past. I showed up at 8:55pm and saw that the metal gate had already been lowered. I decided to call the store and the same employee answered,”hello?”. I told him who I was and about the message I received and he response,” ohhhhhh… dude I totally forgot. I already shut down the register. I’m sorry.”

Thank goodness I didn’t tell my kid in advance. I truly don’t have the words to express how I feel. Just deciding to share the experience. Pointless to file a complaint because…

Would give zero stars! I made an order on Nov. 18,2022, of four (4) Nintendo switch games. I only received two of the games. I have emailed, I have called customer service and been reassured that I would receive my refund on the items I did not receive.

Gamestop took my money for all for games. It is now Feb. 20, 2023 and I have not been issued my refund, nor have I received the games I paid for. Game stop will never receive my business again & I will be sure to tell everyone I know to spend their money elsewhere!

Shame on you Game stop! Buyer be aware, you're money just might be taken and you be lied to just like I was!

I purchased a used XBox1 a few days ago. The console wouldn’t turn on and it was defective. So I took it back the next day for a refund. They said they would return the funds to my debit card.

I walked out thinking everything was fine. Until I checked my account and the money never went back on my card. I looked at the return receipt and it said “ chip failed”. So I went back in the store, and after an hour was still told there’s nothing they can do.

They pretty much took back the console and kept my money. So I have to return back to the store tomorrow when they talk to their customer service to find out what the issue is with their end returning the money back to my card.

I got nowhere and no compensation for the inconvenience. Worst way to handle something like this. Poor customer…

Poor customer service. I called last Friday February 3, 2023 and canceled my order over the phone after 1 1/2 hrs wait time. I was given a confirmation # for my records and was told my refund would be issued in 5-7 days.

Today I still don’t have my refund. I never received the Xbox or game pass because after cancelling they had FedEx send the package back to them. It arrived back to them on February 8, 2023. I have emailed them, called.

They only answered the email once when they provided me my shipping tracking number. It was scheduled for delivery to me on February 2,2023. It wasn’t shipped till that day. I cancelled my order due to their poor customer service.

They say orders ship in 48 hrs or less. Mine went a whole week. I originally ordered it on January 23. Now I’m trying to…

I am writing to you because I am extremely disturbed and disappointed with how my business with GameStop is currently being handled.

I have been a GameStop customer for many years, and have placed thousands of dollars in orders with your company, and to be treated the way that I have been recently is reprehensible.

I placed a very large order for Funko Pop products on November 10, 2022. The order number Order # 1100000052284015 $480.87. Most of the items in this order were pre-orders so I was not concerned since I knew it would be some time before I would receive my items.

I check the GameStop website regularly to receive updates, etc. on my orders. I noticed that 3 of the items that I had pre-ordered were for some reason being offered online for instore pick-up. I asked myself how…

I was trying to log in to a bingo site I hadn’t used for a long time to find I’d apparently self excluded which I didn’t upon reading the on screen it said if I wanted to remove the exclusion to click on a link which I did I didn’t know that the link was to self exclude myself yet again as I didn’t understand it I excluded myself for five years thought it ment if I wanted to stay on the site for that time so

yes I filled out the firm on Gamstop but I am not a full time gambler I work two jobs and I have just finished my mortgage I just play the odd bingo on funds I have available to myself I do not leave my bills to play but upon explaining this to gamstop it was a mistake I didn’t know it was to self exclude myself I rang them and they was very rude not in the slightest bit interested in…

William at Mohegan lake ny GameStop made a call at his own discretion not to take my eligible return and then threatened to call the police. Worst employee I’ve ever dealt with

11069 Pines Blvd, Pembroke Pines, FL 33026. This GameStop is not accepting warranty exchange if you not have proof of purchase. I have the label on the box expired on 12 15 22. I not know what als to do about this situation

A man working at the GameStop named John at the GameStop Canton Ohio right across the street from JCPenney he was rotten to me. He told me tells me that I have to put my the games back cuz I have to organize them and I told him it ain't my job but he was real rude to me.

I am at the GameStop on the EastWest Connector in Austell, Ga. The Sunday opening is at 11:00. It is now 11:49 and the store is still not open.

WORST CUSTOMER SERVICE, RUDE EMPLOYEE On 6/4/2022 around 6:15 pm, we decided to take my 7 year old son to Game Stop (Courthouse Dr. Union City, CA). for the first time. He was super excited! He was interested in an old Kirby game for Nintendo DS.

We inquired, but unfortunately they did not have it. We decided to look around for a bit. The rude man working behind the counter had the nerve to tell my husband and I to have my 2 year old daughter stop singing because it was annoying and it was driving him crazy.

And the way he said it was like he snapped and we felt for our safety. Mind you, he had the store music so loud we can barely hear ourselves talk. I cannot believe he is working in sales and interacting with customers with his rude personality.

He didn't even bother to ask if we…

I paid for an Oculus Quest 2 - 256 and received a 128. I contacted the Prattville Gamestop Store (334) 358-3059. Harper was very helpful.

We never heard back from the store although they said they called several times. I never had a voicemail that they ordered the correct headset. They ordered the correct item, but sent it back because we never came by.

Jason called me today (04/25) to say it's been 5 mos. and we are out of luck.

I am 60 years old, my son is disable and is high risk for COVID - he was hospitalized and then quarantined due to high this high risk - he has CF (cystic fibrosis). I put my age in because I'm not very game friendly and focused on keeping my son well and protected from this disease.

I have not voicemails even though the staff says they left them.

I was given…

After 15 calls multiple reps by far the poorest most inept customer service and company I've had the displeasure of dealing with. Paid for years game informer in October,yet to receive an issue March 17th BTW. PAID for replacement protection sent console back Feb 25, was assured no worries called today "looks like they canceled the replacement" with no solution to offer me .Good things I paid for Playstation plus that I can't use

I purchased an xbox series X with 2 years game pass subscription from game stop( order# 1100000043610509). The item was signature required and was supposedly delivered on 01/16/2022 while my family and I were outside the country. When I returned there was no item and I contacted customer service to get a replacement but was told that the item was delivered and there is a signature on file!!!

I contacted Fedex and was told that the signature on file is automatically generated by computer and they don’t have my actual signature and they consider the package as lost and I should contact the shipper for replacement. Despite the fact that I called the customer service numerous times and provided with information to contact supervisor at Fedex to make sure that I never received the item, they…

So my nephew's took their game consoles to be traded for money for Christmas. And the workers in the store look in bag and said roaches were in it. Which was a lie all white workers targeting black kids. I will never do business with GameStop again.

Purchased 3 Xbox one 1 TB digital and 1 Xbox series S order was over 1000 dollars.

Also purchased 4 separate 1 year in store replacement warranty. The Xbox series S controller will not stay synced to the Xbox so I was going to exchange it within first 30 days not evan using my warranty they refused it at the store because it was over 500 dollars.

My 1 year replacement warranty says nothing about that so the in store warranty I paid for not worth paper it's printed on.

Also the employee Chase Hudson at the Hillsboro Ohio store 45133 was the rudest person because of that will never purchase anything from GameStop again. Going to file this with BBB and a online consumer lawyer to possibly sue GameStop for breach of contract.

On Tuesday oct 26th I received an email about a PlayStation 5 bundle release/sale happening at 11am. I got on my phone and my desktop to have a better chance of purchasing one. The order went through on their website and I was charged $788 roughly for my purchase.

Received email confirmation that the order was all set and was being shipped to my 5 year old address in NC. I live in PA not NC. Immediately started calling cust service to correct address. This took place a few times a day through Friday afternoon when I spoke with a young lady who recommended canceling the original order and placing a new one.

Half hour later received an email from a gamestop that my order had shipped as the young lady had agreed to overnight it est delivery was Monday nov 1st by 8 pm. Saturday received…

I called 5 times still no refund it's been 15 business days they keep saying they will send a gift card to my email nothing so far

Incredibly rude customer service rep. Lied to me, and then had the audacity to tell me how I was wrong. Then told me that my frustration was unjustified and then he hung up. At Lakewood TOWNE Center Lakewood WA

This happened at the Aberdeen, NC Game stop store on 04/13/2020 @ approximately 06:30 pm.

Went to pick up a pre-order at curbside, the associate who took care of us was unprofessional. Do not recall her name, but descriptors are purple hair and glasses in her mid 20's. She also had a very aggressive demeanor/patronizing attitude.

We had already called earlier about the game and was told to pick up at curbside with proper ID, however, this aggressive associate would not give it to me because of a $5 fee and would not accept either a debit card or cash money saying it was illegal for her to use it but she could use a credit card, which I do not have, so instructed to go to Walgreens and get a gift card. Is this proper? It does not make sense. Cash is legal tender. Why weren't we informed…

I tried to purchase two gift cards at the Gamestop in the Viewmont Mall in Dickson City PA using a Rewards Card that is like cash. The Manager, Ash gave me a hard time and wouldn't allow the purchase because it wasn't a cash transaction.

She was very rude, impolite and immature. I asked if we can try the transaction because I have made the same purchase in the past at another Gamestop near me but she wouldn't even try. I don't believe she is a good fit as a manager in retail.

In the future I will be purchasing all my kid's games and consoles elsewhere.

I made an online order using paypal. Everything seemed fine until I received another email saying my order was cancelled. When I contacted Gamestop customer support ( Francis Minas) I was told that because they do not use Paypal anymore my process was cancelled.

I asked why is that even an option and they said it was because they haven't taken it off their webpage yet. Now I have to wait 24 hours before I can make another order, even if I was to use another payment method.

Tried to trade in some games using my Permanent Resident Card and was told it’s not a form of valid Identification, when I’ve been told by Government Agencies that it is valid everywhere. Can you offer any help with this?

Mislead into pre order of 199 dollar MW dark edition under assumption that I would receive thumbsticks...what do ya know it does not .manager Kerry to be exact from Gardendale ,AL .I expect to hear from someone if Gamestop cares about there customers but ............................

My account got hacked by my ex wife and GameStop has done nothing but give me the run around, asking me to verify my information!! MY INFORMATION IS what the Hacked changed! It’s been 4 days a dozen phone calls, and all I get is we can’t access your account if you cannot verify the information.

I gave them the card number (which I still hold) GameStop is useless

I have an account with gamstop and have since April 2019. The reason I registered with gamstop is to stop gambling as it was causing me a lot of issues. I took a downhill turn and decided I wanted to start gambling again.

I tried to register on a number of online gambling sites and rightly so I was refused and wasnt able to register. Then I set up an account with william hill who i was registered with before. I used a different email address but same name and other details.

This was end of June 2019. They verified my ID and proof of address so they knew exactly who i was and atill allowed me to register and lose a lot of money. I contacted William hill several times about this and proved to them I was registered with gam stop.

They blocked my account again but wouldn't refund me any…

I have recently through Gamestop's online store tried to purchase items. The order would never go through despite all the information being correct, on my account or otherwise. Their call number is a joke as they must share it with another company for one, do not recall the said company, and two leave you on the line for well over an hour.

When I finally did get a human, they tried to tell me their system had my account on hold for some bizarre reason. Not my credit card or gift card, but my actual account information. It was insinuated that something had gone wrong on my end to have it wind up on this list.

Which I called them on, and they could not provide a good enough reason as to why. I would not give them one star per this rating, complete garbage company.

My son had saved up his money and wanted to get a certain 3DS, a new one. For some reason, they would not sell it to him. They keep on and on until he finally got a used one that he didn’t want. The next day we have to drive out of town to go to another GameStop and get what he wanted.

He gets another PS4 a while back. We get it home, and it is nasty, it stinks, and it is as loud as a vacuum cleaner. Guess what we have to do.. go out of town to a different GameStop so that we can get a different one. They even have the nerve to tell me that if I give them $10 more dollars, I can get a better one.

My son decides he wants an Alienware which is advertised on the website and says pick up in store. He goes to the store to trade in probably $150 worth of stuff. He then says he wants to get the…

The store leader Melany was beyond rude and provided zero customer service or help.

I had an exchange that involved 2 different prices and I feel I should've been offered to keep the difference in cash form.

I called the 1800 number and spoke to a nice lady, who was very nice, but had a hard time communicating in English. I spent over 30 min on the phone with her trying to locate my order (even thought I have an email with the number and confirmation), then was told even if she found it that there was no way we could get the beta version, I explained that it was still on your website advertising it.

Which is the only reason I Pre-ordered the game, she stated she had to be honest that no matter what she couldn't give me a code and sorry. I asked her to cancel everything if she found it, I will NEVER purchase from gamestop again, my son and husband both are gamers, and we have been loyal customers.

I will be buying all games from a different location. I would imagine you do not care much,…

hi i been stalked by enplane hiding at home i rent room in my moms house he was trying to force me not to see i don't know why please tell him not to come to are home bald glasses works at 436 Westlake Center Daly City,CA 94015 game stop

While in the store on Brown Deer Rd in Milwaukee,WI. I saw a employee a women named Ashley stealing socks. I could not believe my eyes. She was really rude to me and other costumers.

Also she did not know about games at all. I have shopped at this store before and the employee that helped me was Travis. He was great. He knew about what he was talking about. I have seen him calm down costumers when the costumers where about to act a fool in the store.

Why are there not more employees like him in your stores?

I have been a pro member for years, and at the time of the purchase I am referring to I was an Elite Pro Member.

The Service I got purchasing the 6 items (5 Nintendo Switch Games and 1 Pro Controller) Wasn't Great. I was paying with hundred dollar bills and they were scrutinized for maybe 5 minutes, which was a little strange, but I accepted this, because I was only picking up an online order and I was in a hurry. After a few days I came back to return ONE item the Pro Controller, and I did not have a receipt.

To be sure, I wasn't particularly worried as I can see the transaction in my online account AND the cashier could see it too. I was told that He couldn't see how I paid for it, and therefore I couldn't get a refund only store credit. These people were rude on both occasions. One of…

I went to my local gamestop @ 4340 Leavitt Rd, Lorain, OH 44053 and Im a elite pro member and I never ever have bad service at this store but today the salesman was really rude I tried to purchase come clearance item for the winter sale and the salesman was really rude

the funko pops that were on clearance and under the sign buy 1 get one free he would not allow me to purchase them on bogo. then when I asked well online allows u to do it he replied "we are not online" I didn't wanna order it online and wait 1-5 days for funko pop when I could get it in the store

I was really disappointed in my service and I always come there cause I don't wanna drive 20-30mins away to a gamestop when I can go 5mins up the road

I purchased 3 used PS3 games at your Salisbury, MD store and sent them to my kids in Oklahoma. Much to my surprise is one box was empty and one did not work making their Dad look and feel like an idiot. I do not want a refund, I do not want a replacement. I am simply done with this company. I will Never shop at this store again. The games in question were Big Little Planet 2, and Lego Harry Potter years1-4. Thank you for your time and you have lost a customer

sincerely,

Kevin R Endres

I had ordered the Super Smash Brothers Ultimate game for the Switch as a xmas gift. When I got home Wednesday evening, I had 2 messages at the house....so I played them. One was gamestop about my pre-order!!! Now my child knows he is getting the game for xmas...along with the Switch...because I got a voice mail that I never knew I was going to get! I didn't want a reminder..I am fully aware of this.

Now Gamestop just ruined my son's Christmas! I am unsatisfied with this, and I will NEVER pre-order. I called this morning and talked to the manger of the stop. He is taking 5.00 off the game....5.00 for RUINING CHRISTMAS FOR MY CHILD!!!!

I am so dissatisfied with gamestop.

Least give customers an option when pre-ordering something if they want this type of phone call or not. MOST parents do…

Placed an order for pick up on 11/26 for a vr bundle priced at $199.99 went to pick it up when it was ready on 11/27 and the price was $299.99. Why cant they honor the price as I placed it when the sale was active? Salesperson even said it was un eligible for a layaway and gave me an attitude that "layaway ends in two weeks anyway"

I went in the store to purchase consoles for my grandkids and left after I witnessed numerous roaches in the store.

I went to Gamestop on Fowler ave, Tampa Florida ( USF location) on 10/12/18. I went there with the intent to buy a used Nintendo switch, Mario kart and to pre-order,Lets go Pikachu. when I go there, I looked around then go it line after about 10 minutes.

as I was in line, the gentleman working the front desk was having a conversation with at the counter that made me uncomfortable. They were talking about Nintendo and how the switch was a "gay" system and how its the "faggots console" I took out my phone and recorded it all.

I obviously left after that because how could I buy a console after I hearing that, it was embarrassing and un professional. Im beyond upset because my brother is gay and no one should ever speak like that especially a gaming store next to a college campus.

Im at the…

Sam behind the counter ruined the PS4 Spiderman game for not only the person who was newly buying it but also myself and my 8 year old son. When I asked him to stop he didn't see the problem and kept going.... the game hasn't even been out two weeks...

I had ordered an item on May 28th. I had tried to cancel it multiple times. I sent three email requests. The first two I never got a response from and the last one responded after the items had already shipped.

I called twice to try and cancel. The second call the person said they put in a recall request and that I wouldn't recieve the items. Here I am though with the items. I would return them but since they're already here with me I might as well just keep them.

I'm more upset that I was told that I would not recieve the items and the fact that I tried canceling since the day I ordered and somehow it was just impossible.

Had I read the dozens upon dozens of complaints across the Internet that exist concerning dealings with GameStop I would have been more careful in dealing with them. Instead of doing research first, I made the mistake of placing an order with them. Now I am in the same predicament that hundreds of others have found themselves in.

On Thanksgiving Day I ordered a PS4 Pro online from GameStop. Never have used this company before, I did so because of a special deal they were running. After completing the order, I saw a better deal on BestBuy's online site.

I tried to cancel the order from GameStop. Thing is, there is no way to cancel an order. From what I found out later, the company makes it absolutely impossible for customers to cancel and order once placed from them. There is no email…