Gamestop

I ordered 5 games. I received shipping confirmation that only 4 games are being shipped. I would like another game or my money back. I tried to call customer service been on hold for 1 hr. I'm still on hold as I write this complaint.

I'll never purchase from gamestop ever again.

Hi my name is brad brueggeman. And I would like to file s complaint at the game store located at 3030 little rd E4 New Port Richey. The reason being I went in to trade in old iPhones that are registered to me and when I went in there I returned one with no problem.

Then I came back the same day to return more and the worker says we can only return two a day it’s our policy. So then I waited until the next day and he says we can’t accept anymore from you and I said thought the policy was two devices a day.

It was a new day then he says I can say whatever I want. I never felt more disrespected in my life. Had he told me no more trade ins I wouldn’t have went there wasting time and gas. If I wanted to drop a grand in the that wouldn’t be an issue.

I think he’s making up the policy as he…

I went into GameStop store #4830 on December 9th, 2016 to buy an Xbox, games and accessories for my children's Christmas presents. The worker that I received was named Stephen. He had zero knowledge of what was in the store. He didn't know where to find the things I wanted and had to ask the manager and other employees every step of the way. The manager was slow in speech, had blood shot eyes and seemed lazy and crabby.

Which is the same way she appears every time I go in there! After getting all the games and accessories I proceed to the checkout and ask Stephen about my pro member offers I needed to apply to my transaction. He instantly becomes anxious, irritated and impatient. I simply asked for clarification on my $80.00 off an Xbox coupon. He once again didn't know what anything…

My son waited in line for an hour to get NES that was released 11/11/16. He was second in line and they had 2. Sales clerk allowed someone to go ahead of him, stating their place had been held by the first lady in line.

That person had not been in line at all for the hour he was waiting. I feel he was mistreated because he was a child, though he had the money to pay for it. I am disgusted by this behavior and now I have a very disappointed child.

We took him to Walmart to buy the other items he wanted even though they were available there in the store. You lost a few hundred dollars today due to this employee and I doubt you will get anymore of our money in the future.

I bought a PS4 like 2 weeks ago and I brought it back to the store for exchange cause it wasn't loading my games & as I do so the employee there told me that the game she's giving me now is good and she tested it in the store but when I got home the game will not come on.

But before I took it home the employee told me that I have to pay for warranty and it would be a lot so I didn't bother with the warranty. So my idea is that she talk me out of getting the warranty knowing that she's getting me a bad system.

And I'm very upset knowing that I paid so much $ for me system and I didn't get to enjoy it one bit. And I will continuously to write complaints until something will be done about it.

I pre-ordered destiny rise of iron at Gamestop. They wanted to charge me extra even after it was paid full. So now I had get my money back cause I had to pay more.

I brought my xbox one in for trade in and it would not work on the Gamestop tv. Brought my xbox home, tried 3 different tvs and worked on every one of them without failure. I even took video of the xbox working.

Tried to tell employees on shift that maybe their tv was broke, they both argued with me. I just want corporate to know that this is costing you customers.

I accidentally purchased a digital gift certificate online, when I meant to select a physical gift certificate. Seconds after a realized that I selected the incorrect option, I tried to search for an option to cancel the order but did not find one available. I also tried to send an email directly from GameStop's website several times but the server did not work. I wanted to simply cancel the order and receive a refund. Additionally, I tried calling the customer service number numerous times and at different times with no success to speak to someone. I was on hold for over 40 minutes the second or third time I called. I was able to send out an email through google search to find some sort of contact information.

Days later I received an email from customer service, I was going back and…

I went into the Gamestop in Lockport NY on Transit Road on 11/22/15. When I arrived there the store was not really busy. When I selected my game to purchase I got into a line which had approximately 7 people.

I noticed that there were 4 people behind the customer service desk. One guy was sitting on the floor. One guy was working the register and the other 3 were laughing and joking while I stood in line for approximately 22 minutes and the line not moving at all I put my game back and left the store.

None of the other three people were helping customers or even attempting too. I have been a paying customer in Gamestop for quite a while but experiences like this is going to persuade me to get my games elsewhere. Poor customer service from Gamestop corporate office.

I have been told, that I cannot trade "ANY" more items, due to reaching the trade in limit. I am a "10 year?" customer. I have not seen any written statement, in regards to trade in limits. on 10/1/2015 I bought a 360 controller for use on my PS3, however, it would not work with the adaptor. I then returned with that controller, traded it in for a game stop by PDP controller, which went through, I also attempted to trade in a few games/accessories, which I was told I could not do. I did trade in a PS4, for a pre-owned PS3, which went through about 2-3 months ago, at that time, I tried to trade in some games for the 360, I was told I could not do this, I had reached a trade limit. I would like to know how this happens".

I am very upset, I have bought/traded all of my games, and consoles…

The worst customer service ever!!!! and I AM talking about 1-800 number!!! almost 1,5 on hold so the guy can pick up and put me back on hold!!!! The representatives have no knowledge about products as well as no knowledge about handling customers needs!!!

They are like monkeys in the zoo!!! I will forward this complaint to every possible place!!! I always had great experience with Game Stop stores but not that joke customer service!!! I hope they don't make more then minimum wage because they don't even deserve a penny more!!!

A guy named "Peter" just decided to treat me like garbage and because he didn't know how to help me, he decided to hang up!!!. I spend a lot of money in Game Stop stores not to be treated that way!

thank you Game Stop for nothing!!!!

I pre-ordered MKX back in late March. I did all my research on the available content from each (special edition, collector's edition, etc). At one point, I pre-ordered the $150 special edition from Gamestop, but realizing I could receive all that and more with the Collectors Edition on Ebay, I cancelled my Gamestop order and reverted it to the GAMESTOP EXCLUSIVE for $100, wherin I put $25 on it.

This morning, I went into the JBLM Gamestop and was told my order was a Standard Edition and due to the demand of the Gamestop Exclusive, it was unavailable, which I figured was going to be the case - which is why I pre-ordered it back in March. Now, out of luck, I'm humbly requesting a code for the Gamestop Exclusive ONLY content in the hopes that I can enjoy a game I have waited months for - I…

My son wanted a playstation for his birthday and I wanted to surprise him. At Gamestop I found the exact piece of what he wanted. I must say Gamestop has various options and products to choose from. I have received the order within a week and it was well packaged.

During this, I was also notified about the status of the order which I think is a good practice by the company in letting us know about the status. It reached us on time and I had decide to buy more stuff from Gamestop.

Gamestop has some great deals on the play stations. I have purchased ps4 with nearly $20 lesser than the actual rate. Great stuff on Gamestop.