Geek Squad

1. Tech support gave us mis-information for a simple fix and told us to take computer into store. 2. Called geek squad about billing question twice and no one returned call. 3. I am a total tech customer and service is horrible. Thinking about filing charges.

On 8/5 Geek Squad came to set up the Visio TV I purchased at Best Buy, NYC. Two guys came and couldn't make it work. They told me I had to purchase a new WiFi modem. I did that and the TV still doesn't work. 00.

I complained at the BB store and they told me there was nothing they could do. 00 and I want a full refund.!

My name is Lori Parisi. I formerly lived in St. net I now live in Waterloo, ON, Canada with a new email address as listed above. I have a lap top gifted to me by its original owner, Patrick Hynes, who bought it at Best Buy. 99. 99.

I asked for and received a credit in 2018. I also rescinded my authorization for you to debit me again but in June of this year you again debited my Discover card in the same amount. Please tell me what I must do to receive a refund for this latest charge and, very importantly, what I must do to get you to close my account - I definitely do NOT authorize you to debit me again. Please respond!

I had an appointment for a mounting a TV but the installer Christopher never arrived. I called Best Buy and him, and he said he knocked on my door and that no one was home at the scheduled time. I told him he was lying because I was home and I have a door cam which showed no one at that time.

The Best Buy rep also said there was no picture of my house which they usually take. He apologized but this is my last time using Geek Squad.

Laptops went to geek squad for repairs. Received message that they were fixed on13 August.

However, I could not pick up until 8/22 at 10 am. That is 8 days later. I have received 3 calls since then wanting me to pick up early and told them I would pick up on 8/22 as they scheduled.

I received a call tonight saying that my systems were not repaired and I would have to setup a new time. Why am I told they are fixed when they are not? What kind of people do you have working for you?

Have contacted the Better Business Bureau.

If I could give zero stars I would. ” They were upset with my review when they had screwed up my whole system and refused to come back for 2 weeks. I called my Best Buy local store and told the manager what was said to me, gave them the phone number proving it was a Geek Squad Headquarters.

and complained to the Manager, who said they would look into it and get back to me. Surprise, surprise, I never got a return call. This year like a FOOL, I went back to Best Buy to buy another TV.

The salesman told me that this would not happen to me again and sent a consultant out to our home, to be sure everything I needed was there when they installed the TV. The consultant spent 3 hours trying to work out what a mess geek Squad had made of my system.

He assured me once he got in his truck, he…

I didn’t go to work in order to wait for them to come and fix my fridge and they never showed up nor call me to let me know you wouldn’t show. My sick son’s medicine needs to be refrigerated 24/7 and I’ve had to resort to leaving it with my neighbor to ensure it is still usable.

They have the worst customer service I have ever had with any company. All the do is put on hold and after 40 min I hung up. I called back to be put on hold again, this time after 20 min I hung up again and this keep going on and on.

If there was a negative star, I would have used it. The service is fine, but the phone service being used is like try to use cups with a string to get through. I have spent a long time on hold-50 minutes- been sent to a different Best Buy location and spent more time on hold-45 minutes and then after not speaking to anyone been sent to a survey about my experience.

There again, if there was a choice that was lower than completely dissatisfied, I would have used it. This is not customer service. In my opinion, a different phone system would be a step in the right direction.. Call comes in,someone actually answers the phone and makes sure that the message from the CLIENT is relayed to the tech person who in turn returns the call with the information about CLIENTS issue before the first…

For the last month I have been trying to cancel my membership. I went in store and called there help line. My name and number is nowhere to be found in their system!!!!!!!!!!!!!! I can cancel because of it and they continue to take funds out of my account. Sometime twice a month!!!!! I am going to better business bureau with this and social medics and also thinking about going to Global news to have this investigated. Geek squad said they can help me and for me to go to my credit card company to put a stop payment! I called my credit card company and they started a dilute with geek squad and this can take up to 90 days!!!! What kind of company is this???? Geek squad.....get a hold of me and convince me not to pursue legal actions.

250 981 4839 cmcastle72@gmail.com

Extremely stressed out…

I purchased a Nest Smart door bell and i was told i can have someone come install it which i paid for $99. That Monday came my appointment was 8am to 12pm no one has came, so i called geek squad to see whats going on.

I was told the people at my local best buy store " Rochester Hills, MI " never confirmed the appointment they need to setup new one which i chose to be Saturday 12pm to 4pm because i lost one day of work waiting for this on Monday. Saturday came no one show up i then got call saying " sorry our tech got sick we can do tomorrow morning " Sunday 8am to 12pm " i said ok please make sure that on that one someone shows up its 3rd time now waiting.

Well Sunday is today and guess what NO ONE STILL SHOWED UP ! I had to call and some lady said i will give you call with an update to…

Horrible!!!! No customer service at all. Called about my issue since APRIL! They don’t value customers. During my call I was asked for my email gave it to the rep I asked her to repeat it back she never wrote my email down during the entire conversation she assured me someone would email me back! Ha

Lornalyn in customer support at 888 237 8289 was awful to deal with. Wasted a bunch of my time. UPS said my address was changing for my replacement phone, which is should not have. She put me on hold for 10 min to call UPS to come back and talk in circles and told me what I already saw on the tracking.

I asked her what they said and she said just call UPS! Thats what she supposedly just did! I asked for someone higher up and she hung up on me. So unprofessional. I had to call back and wait even longer to get someone else to help me.

I have a contract With The Geek Squad To protect my computer from hackers. After two years I find out from another source that not only have been hacked but several times and had several foreign IPO,s on my computer. Why should I continue to pay for a service that you are not providing?

THE WORST SERVICE EVER. CUSTOMER SERVICES OVER THE PHONE IS USELESS DON’T KNOW HOW TO TREAT CUSTOMERS AT-ALL. I think BESTBUY/GEEk SQUAD is choosing people who doesn’t have any skills to deal with the customers. I have like 4 incidents back to back still not resolve, made an appointment for TV repair took time off to be there THE GEEK SQUAD GUY didn’t even show-up or called me to reschedule I wasted my day for nothing.

I called the customer service to complaint the GUY tells me I need to reschedule and he can do nothing about it.

The worst customer service ever. Geek squad agents over the phone doesn’t even know how to speak or treat the customers. I had an appointment for delivery took a day off for my appointment and they didn’t even show up OR courtesy call for reschedule.

I called to complain they put me on hold for 40 to 50 minutes and hung up on me. I called several times to complain and they all told me someone from upper management will contact you,I still didn’t receive any phone calls from anyone yet.

I’m very disappointed with the geek squad agents.

The worst customer service ever. Geek squad agents over the phone doesn’t even know how to speak or treat the customers. I had an appointment for delivery took a day off for my appointment and they didn’t even show up OR courtesy call for reschedule.

I called to complain they put me on hold for 40 to 50 minutes and hung up on me. I called several times to complain and they all told me someone from upper management will contact you,I still didn’t receive any phone calls from anyone yet.

I’m very disappointed with the geek squad agents.

Last week I called best Buy in Patchogue, New York. I wasn't too happy with the person I spoke with so I tried back another time. My dell computer was going Very slow so I called and was told to bring in.

I met with a Very lovely girl who answered my questions and it seemed that all will be well, they'll be able to put in a new hard drive and she'll try her best to save the few pictures and documents I had. When I picked it up, the "supervisor" of Geek squad informed me that they couldn't save anything, " Too bad , that's life, these things happen".

He seemed like he was in a rush and was very abrupt. I was Upset with the manner he spoke to me, sure it didn't matter to him but I had some pictures, stories that my son had written and my workday all wiped out.

No explanation of why this…

1- 9 hour service window and technician can’t make it on time. 2- knew what was wrong before service call and shows up without the part. 3- Technician very disrespectful and lacked basic knowledge of the required repair. 4- called to complain and placed on hold....

transferred to departments that had nothing to do with the problem. Placed on hold and never returned to call. Recalled and went through the same rounds again. 5- ask for supervisor.... got transferred to rewards points. 2 hrs 50 minutes and same BS.

6- we’re sorry, we won’t be able to help you...... from a supervisor

At approximately February 7 I had a LG Smart tv installed along with LG sound bar. I was handed the remote control to the television set was told the sound bar was set up on TV remote. I was NOT given instructions, nor a manual for the television set.

In April, the sound bar did not respond to the television remote. When I called LG, I was informed that there was a remote control for the sound bar. I was NOT given this remote. I observed the Geek Squad technician rolling up some "papers" from the television and gathering up loose packing items.

I do NOT have instruction manual for television set, its remote, nor instruction manual and remote for the sound bar. I was charged $269 for the instruction. At this price, I expect the instruction manual for the remote controls for both…

My Plan with Geek Squad support expires 6/28/19. I am so disappointed in the recent service I received from the Geek Squad at Best Buys in York PA. I purchased this plan on 6/30/18 after the Geek Squad provided excellent service to my HP/ laptop.

You will notice the Serial No. on both client copies are the same, but Model No. are different. Because of excellent service last year, I purchased the Geek Squad contract. The issue was different this time, the first time was corrupt hard drive and this time was computer just stopped running.

York told me they believed it was the battery and they had to send it out to be fixed and no charge to send it. They said I would be called and if I didn't want it fixed due to cost, I could just have it shipped back to me.

21 cost, I accepted that cost.…

Geek squad is such a waste of time. I went through apple to have my cracked iPhone screen repaired, they sent me to Best Buy with the geek squad. When I arrived for my appointment (that is scheduled 5 days earlier) I was told they were unable to repair my phone because they didn’t have the proper equipment.

Why would they let me schedule an appointment if they didn’t have the proper equipment? The guy said sorry we can’t help you. The representative was very rude and aloof. Most ridiculous excuse I have ever heard.

I took my laptop computer to Geek Squad Best Buy in Katy on Friday, April 12 due to my Microsoft was having problems updating. I was promised my computer on Monday April 15, 10:40am and told them I needed for class.

I went in to pick up my computer at 5:30 pm and it have never been touched. I was detained long enough for them to check out my laptop and run diagnostic. Hardware diagnostic all passed. The back up scan was done while waiting.

I feel like this is a ripoff because they are in the business of selling tech support and not repairing computers. 99(they say). I will never recommend BestBut Geek Squad to anyone. I had to get to class or would have really caused a scene.

Please refund me some of my money.

95 by Geeks On Site for a subscription they say I ordered but I did not. Last month on 3/11/2019 I had them go through my computer, remotely, and remove any viruses and/or malware, spyware etc. that may have been present.

00 for this service and this charge was paid. I was told that this was the total charge. I did not subscribe to any other service as is claimed. Earlier today I telephoned Geeks On Site and complained about this charge telling them that I never subscribed to any "service" and that I did not want it.

The lady told me that she would pass this information on, whatever that means, and that the charge would be removed. I do not trust these people, especially over the phone, so I am writing…

I have tried for six days now to get a refund of almost $500 to my mother's account for services never performed. She is 88yrs old and scheduled an appointment because of a problem with her computer. After notifying me I called Geek Squad and cancelled the appointment. 98.

A little later in the afternoon another charge appeared for $99. I have called Geek Squad numerous times and told my request has been escalated and someone would be back to me in 24-48hrs. This has yet to happen and I need to continue to call to find out the status.

I tried calling Best Buy corporation and was informed they do not take complaints by phone and you need to go online to register a complaint. I am on line now and will find every site possible on line to complain about the Best Buy corporate service and…

They canceled my phone protection plan due to "non payments" when money is taken out automatically out of my acc every month, sent me a notification that payments were not being made and sent it to the WRONG email address, and told me it was my responsibility to make the payments when its automatic and when they went getting any payments, sent word to the wrong email address and

refused to renew the plan because it was completely cancelled with no way of me knowing about it because they sent it to a wrong address. The service department was absolutely useless in trying to help, and so was the insurance department.

Worst customer experience I have ever had now I'm stuck with a broken phone for the next year because of this. Great job geek squad!

Never had a complaint about Geek Squad before. This is the first time. At 6:24 pm, April 5th, I called Geek Squad because my HP Office Jet 5740 was not printing. Mariah answered the call. She called me Mrs. Winters.

I told her I was not a Mrs. and that she could call me Emily. Then she called me "Mrs. Emily". I think she did that deliberately or she wasn't listening to me, or else she was a moron. I had to yell at her because it seemed that that was the only way she would understand.

Anyway, she could not solve the problem so she transferred me to another agent, and she said the wait would be about 27 minutes. It was more like almost an hour. Andres H.

finally came on and asked me what the problem was. Well, didn't he read the notes?????? " I have called Geek Squad many, many times…

This experience was so bad on every level from the in home advisor (Geek Squad) visit through the whole process. I’m not going to waste anymore of my time except to tell BEST BUYS’ customers to be very aware of what a security system cost and the installation cost to any rebates available etc...Suffice to say I will purchase any and all electronics and equipment elsewhere from now forward. I would rate this a big fat -ZERO- if it would allow me to do so.

Repair time. order number 00295-311249137 I was told repair would take 2 weeks. brought unit into the store on 3/18/2018. As of today 3/29 the last update was 3/22 waiting on a part. I talked to one of your phone techs and he told me it could take up to 8 weeks.

The tech also told me he had no idea how long it would take to get the part. You find this acceptable?

Made a complaint said they would rely within 24hrs .20 days later no reply made a complaint again same response within 24hrs 4 days later still waiting Have a idea that they are on the verge of bankruptcy so stay away

I contacted Geek Squad to install my Ring doorbell. I was never told that 3 party would be use; however the tech (Tim) was third party. He was in regular clothes and vehicle. I left my door slightly open to go get the battery for the doorbell and when I turn around Tim has opened my door and walking behind.

I stop and told him my husband doesn't like anyone in our home; however the entire time Im talking to him he is looking at 4 TV'S that is in my dining room. I feel very uncomfortable in my home since this incident happened.

I am disappointed in geek squad and feel unsafe in my home. Clearly, Tim is a heavy drug user and Geek Squad needs to take more precautions when using 3 party. I would like to speak with Geek Squad management about this issue ASAP. 8326060748

Your company is a rip-off! only 1 repair shop in the whole state of New Jersey! What a waste of money and your customer service sucks, they are no help at all! You have two options; travel 2 hours to get your phone repaired.

Or tough shit it's your problem! I can't believe your still in business. All employees better find another job because they're going to go down real quick

Date: Wednesday, March 6, 2019 - Repair needed ASAP..... My home business was out of power due to snow weather conditions for 8 days. When the power came back up my service was not working. I believe it needs re-installed.

I called today for service and the first day they can get to my home is Saturday, March 9. Which was good since I work 45 minutes away from my home, and will be there on Saturday. Then they call me back to reschedule for Monday, March 11, I will need to take time off from my job in town to meet the Geek Squad which is not except able.

I purchased Geek Squad service because my home is 35 minutes from town and when I need service for my business they told me they would have 72 hours service available. This is the first time I have needed to use the service since I…

I am completely disappointed in the customer service I received when I called on Sunday, March 3, 2019 at 11:38AM. I called due to my renewal. I called Geek Squad because I received a renewal charge on February 28,2019. I explained that I do not have this computer anymore and I do not need the support and that I have not had this computer for 3 years.

The customer service rep said they would credit my visa card but when I asked about last year's charge I was floored how he spoke to me. I tried to explain that I called last you in February of 2018 to cancel the renewal as well.

I never received the credit to my account. The customer service person told me that I didn't call and that he needed to transfer me to a different department regarding a call made in December 2017. I then asked to…

My checking account was charged today for a renewal fee that I did not authorize. This $199.99 needs to be removed from my checking account immediately. I can be reached at 302 542-0077

Took my MSI laptop to be repaired. I had no way to repair it. It was stuck in auto repair loop. I made an appointment and took it in, Tuesday 2/25/19 to see if they could help. I get a call that evening that the problem was fixed and it was only the operating system had to be reloaded.

I make another appointment to pick it up on 2/27/19. So I drive all the way there, they showed me it booted up. I was like great. Then as I was checking out the person that I talked with said there is a $100 fee. I was like what????

I just wanted my laptop back because I do work on it. " So I brought the laptop home, started to work on getting all the drivers and software back on and updated.

However, I noticed that I only had one drive now. I had a SSD with 256GB and a HDD with 1 TB when I bought it. It…

After a 1 & 1/2 hrs. on the phone, I asked the Geek if she could fix it. She said, "I can and can't '". It was not in her job description. She transferred me to a technician, who after about 5 hrs.

seemed to fix the problems I was having. My screen was too large and my print was too large which was one problem I had. It seemed like everything was fixed until I turned on the computer the next day and the screen and the print was still the same, too large.

I then asked the Geeks online to fix it. They told me that my computer had serious problems, and I needed to bring it to Best Buy or have someone come to the house. I refused. My son happened to come by that evening, and he fixed it in 5 minutes.

A few days later I had an ad for I think "Slim Cleaner" which came on my computer and froze it…

Geek Squad lost all of my photos. They created a new library, but not all of the photos downloaded from the Cloud. Now the ics are back, but the dates are all wrong. After having it for almost a month, they told me that they cannot fix the dates.

They have totally screwed up the timeline of my life in photos.

Geek Squad Customer Support

On Saturday I purchased an Epson wireless printer (WF 3720) from Best Buy (Store #349) and attempted to install it. I spent all day Saturday and part day Sunday trying without success. This evening I returned to Best Buy to schedule an appointment with a Geek Squad technician to come to my home to install the printer.

The person how helped me, D. Simran, apparently a manager of the Geek Squad for this office, was extremely unprofessional. She would rather assist her employees than her customers. Being a manager myself, I understand the need to assist your employees, but I also know that assisting customers is even more important. Because she was in constant communication with her employees, I was unable to ask questions or provide further information regarding…

Tech worked on comp last night, now even my email has popup blocker on it!I tried contacting then this morning - got no reply!!! If this is how your company works I will not renew my service contract! Comp needs to be fixed NOW !!!

I paid extra for the Geek Squad Protection. I told the salesman why I liked it. I could always count on them when I had a glitch or when my computer was slow. The first time I go to use it I find I don't even have it. Makes me think the salesman just wanted the sale. Below is what I found out.

rmccadden@live.com: I paid for geek squad upon purchase 10:00 A.M. Agent Scarlett: As I can see you have geek squad hardware plan. 10:03 A.M. rmccadden@live.com: Perhaps under wife's phone, 8645696365 10:03 A.M. rmccadden@live.com: Then salesman didn't explain. I have always had Geek Squad protection on all my computers. 10:04 A.M. Agent Scarlett: Okay Kindly give me sometime to check 10:05 A.M. Agent Scarlett: As I can see you have hardware plan active on your number and the issue you have for that…

I had my laptop repaired and my hard drive backed up, I was told all updates would done as well. I picked up my laptop on Jan 31, 2018; however, when I got home and started working on my laptop a pop up came up saying restart your computer to finish the update.

No biggie I thought, so I did. Unfortunately, the update never completed and was stuck on 81% complete. I went to the online chat and explained what was going on since I picked up my laptop. Paul advised me that I had two choices.

99 to fix it online or I could take the laptop back into Wilmington and have them look at it. I explained that I was not able to go back into Wilmington & this update should have been done and would he not fix it?

His response Agent Paul: No As you are not been entitled with our any support plan we…

Nasty customer agent

My complaint is w/ the manager of the Geek squad of the Hendersonville Best Buy in NC. A young woman w/ long dark hair. My complaints are general incompetence, extreme rudeness.

At check in w/ two helpful people, I explained that my laptop had a virus on it and that the remote geek squad had failed to fix the problem and I was experiencing the same error message as before that the "skype program was in use". The next day I was unable to access the internet on the laptop after it was turned back on. I explained to the check in crew that I needed the key codes of the Adobe software on the laptop or needed to have that laptop working, that the virus issue was not resolved. I did purchase a new laptop as a backup, and they said they would work on the old laptop and transfer the data to the…

spoke with a agent on 12/22/2018 about a problem with google. He ran tests/scans, and the scan went on for more than four hours. The second person I spoke with contacted him.

First person said just take you computer into Best Buy. Rude First person name is Nithyananda

Technicians came to do basic audio setup to get a Bose remote to work the TV and the Bose sound bar. Two techs arrived and had problems putting code for Samsung TV into the Bose remote. They could not get the TV sound to be controlled by the Bose remote. They then used my old Spectrum remote to make some progress. I informed them I wanted only the Bose remote to control the TV and the Bose sound bar.

Once they left, I could not get the Bose remote to control the TV volume, and also the Bose sound bar. It also stopped working the Samsung TV. I could get the sound bar to work eventually, but not the TV sound.

I need someone who can program the one remote control tor the Samsung TV and also the Bose sound bar so that it can be used by anyone to work the two devices without an issue.

Thank…

I took my laptop, which I bought at best buy 3 years ago. Was told I needed a new screen. Was told to find someplace that sells them. I finally had to order one from dell, I recieved the screen, called geek squid, made an appointment to have it put in, as they told me too do, took it in, was told they could put it in, today I get a call from geek squid telling me , and I quite, that because I did not buy it from best buy, who d oh DS not sell the screens, that they can't do it. I pay for geek squad, I am still waiting for them to cl me back on this. Your sales people do not know what they are talking about and give out the wrong information on. I am going to stop buying anything from best buy and that goes for. Your dum geek squad too.

Linda lawrence

And once I pay BBC off I will close…

Went to the Best Buy In Las Vegas @ Maryland Parkway and Twain Bought a Lenovo Laptop 2nd week in Sept. Found a OpenBox/Brown Box deal for $128. How bad could it be.... Friends said it was a good computer so I bought it.

for the first 2-3 weeks it wasn't bad but the adapter would stick in it and would sometimes drain it than charge, then after that I was getting 15 updates on items every other day, and it would be for crap I didnt want or need and updates on the same things over and over , wifi wouldn't stay connected, things moved at a snails pace and the list goes on.

Overall I used it 10-14 days, then in mid Nov the charger tip broke off inside when I was pilling it out... drained my computer the night before and couldn't believe it.

finally found the receipt and went to talk to them…

are you kinding me brand new computors. we were told that know one is thier to look at the computor are you kinding me, you have to guys standing there and no one can look at my computor, so i asked for a manager then i got this smart ass supervisor named Ryan Mannis, who then told us sorry you would have to leave your computor and we then can look at it it would take 7 days i askedar e you going to give me a loner since i need it for work NOPE he said go Buy a new one then

you can return it when you pick up yours in 7 DAYS. 00 on two new computors less then 3 months agao and they are already not working. DO NTO BUY A COMPUTOR FROM BEST BUY very bad service and when you buy the Geek Squad Service it doen't work and the customer service sucks and management the worst.

Ok, they were pretty good except they came without a bracket to install a speaker, I waited a month and did it myself. 00 on a home theater system.

Also the other televisions I paid to get remounted did not work properly. Not very happy seeing as I went in person to the store and asked when they would return - this was in October