Geek Squad

V. installation today, and these 2 guys didn't know how to mount my TV. THEY TOLD ME THEY'D BE BACK AT 5PM, AND NEVER SHOWED UP. I WANT MY REFUND AND WILL NEVER USE BEST BUY OR GEEK SQUAD AGAIN.

BTW GEEK SQUAD LEFT HOLES IN MY WALL AND LEFT THE TV IN THE BOX

We received Unsatisfactory service with Best buy off of university dr. Burlington. My son's PS4 broke. We purchased the two year warranty

We went to Best Buy after not being contacted and was faced with major attitude from Geek Squad Mgr Brad

We waited 7 days with no email from Best Buy Geek Squad and no one calling us. My expectation was replace the PS4 its under warranty!

We received much push back from BRAD the Geek Squad manager advising us that we were misinformed and that will take at least 3 to 4 weeks for us to get our product back. So we asked if we could get a replacement. Brad advised with attitude "that's not going to happen " and quoted me all the stats of issues with their products. He advised that they had over 13,000 backordered repairs that have submitted this year…

I want my money back for your total tech service. Your Geek Squad service has gone down the tubes and I will never use your service again. I chatted with two agents who disconnected me and did not try to help me with my issue.

Your company want to hire those third-world country people to help us with our issues and they don't know anything. I didn't pay over $200 to be treated like this and I will be letting people know not to purchase Geek Squad.

I was able to at least copy the second agents chat before he just disconnected me. The first agents name was Dipika and the second agents name was Sourav. I am sure it doesn't matter because if it did they would not treat a customer with such rudeness.

You make all this money from your customers and yet you give us horrible service. Geek Squad…

My computer was received via UPS on Monday 7/20/20. The same day it was received, I received an email stating that repairs were underway. It was stated that the battery was in stock. Later that evening, I received another email stating that my device was on its way back to me and repairs were completed.

I received my computer back via UPS on 7/22/20 and the battery was dead. I fully charged the battery and after turning the computer on and using it, in less than 1 hour, the battery was drained by 64% and 30 minutes later, the battery was dead.

During the time of use, the fan constantly ran blowing hot air. My computer was never repaired. In addition, the service order ticket placed on the computer is dated 7/27/20. I have talked to someone from Geek Squad who said all they can do is send…

They will not answer the phone. After a month AIG contacted me that Geek Squad would be replacing my tv. The gave a phone number to call with the case id # and work order # I have spent 90 minutes so far on hold.

Guess the best way not to honor the contract is not to answer the phone. Is there anywhere I can call to get help? So far, I am extremely frustrated and will tell everyone I know if I don't get some help soon.

I am wondering about the financial viability of Geek Squad. I am not interested in any more contracts although I have bought them for years.

COMPLAINS CASE #245590628 In December of 2016, I purchased a Microsoft Surface Pro4 with accessories from Best Buy in Myrtle Beach, SC with a 2 year Geek Squad protection plan expiring on January 14, 2019. On November 30, 2018, I received a renewal notice by email for this plan.

99 on my visa card for this GEEK SQUAD RENEWAL. I was prompted to print out the paperwork that indicated an expiration date of 1/14/2022. My computer started to have problems in July 2020 and I called the Geek Squad for an appointment to have the computer evaluated.

I was told at that time by “Mike” that my warrantee expired on 1/14/2019. I told “Mike” that I had renewed the warrantee and gave him all the pertinent information I had printed out including the expiration date of 1/14/2022.

He stated that I had…

My Problems: One Drive is having sync issues with some apps. Reason: No access to permission. I have had past same issues fixed but of course, they come back. Last agent couldn't fix it. I also had a folder named, USB Folder" (this is on a 120 Gb memory stick).

I wanted it to be cpy/pst'd onto my One Drive. Folder made it to One Drive, but was removed from one of my local drives. I called back to get the USB Folder copied back onto a local drive. That was accomplished but put another drive on it too.

I did not want that. 2 days later, I had to be in a zoom meeting. I could hear & see the other participants in the meeting but they could not hear or see me. I called GS again. This time I was told that my computer was not recognizing the camera's driver. It was gone.

They didn't know how…

I purchased a Samsung TV from Best Buy in Las Vegas, Nv I bought it on Saturday May 23, 2020 Order number 1120144320339. The agent said I will have installed on Monday. They did no show up. On Monday,late, I put info a install on Tuesday.

Then on Tuesday, I put in another request for Wednesday. At 2 pm a Geek agent called me and said he would be there in a hour and he has a $200 rebate. I said great. He did not show up.

At 8:30 I called a call from a Geek agent, who said he could there at about 9 pm. He ask would I be home. I told him yes and he showed up and installed the unit,until a little after 10 pm Great service.

I ask about the rebate and he said call the office the next day. On Thursday, I called and a Lady Agent talked to me. I ask about the $200 rebate and she checked my…

Laptop sent in to repair department by myself after being told I couldn't stop it off at local store. Had a broken hinge but still worked. Took 3 weeks with no contact from repair dept finally after 2vdays tracked it down.

Informed me it was finished and would be sent out. Came 5 days later. Opened it would run but not video. Called local store was told needed to drop it off 8 days from call. Talked to manager told me to bring it in immediately he sent it out 10 days ago.

Again no communication other then it's been assigned to an agent. That was 5 days ago. Called in was told same thing. The manager who sent it in told me he was going to rush it. Again no word or emails.

I need my computer back. It's under tmtheir protection plan. It's now been approximately 6 weeks since the original…

Because of Geek Squad willingness to allow criminals to use their corporate name to scam senior citizens I lost a lot of mone 6/24/2020 A few days ago I contacted The Geek Squad number (870-252-4060) on my computer to get an appointment so I could bring my computer into Best Buy Abilene.

The man who took the call asked questions about the problem and then told me he was referring the problem to their field crew who would send a technician to my home to repair the problems. (Address in fake geek ad - 914 Washington St, Marina CA 90292) I was then called by a man who introduced himself as Paul Davidson (A fictitious name) at 213-770-9602.

He had all the info I had given my first contact. He said the repairs would be done at my home but it would require use of a Fortinet unit for at least 6…

Good day it started it when i purchase a phone a Best buy for my son with a plan in case anything goes wrong with the cell phone, that was 2 yrs ago now number one, when we purchase the phone on best buy Guelph he was nice to tell me to cancel the plan when the year was up. so i did but they still from this day I have been having money taking out of my account when I call them I got the run around, then they hung up on me I cannot call them every time they hang up on me,I will have to pay a charge on my phone.

this is getting to much I would like to be reimbursement all the time they ignored my request on canceling the protection plan on the cell phone. do to I have been dealing with Best Buy products for over 5 years had no problem until now contact me by email for some results do to…

The Geek squad initially came to set up our Arlo cameras which were purchased in January instLled in February and stopped working in March and still do not work. They came out about two weeks ago and said we needed a upgraded router to 5g.

Which we got thru spectrum. Gave Geek a call back and after a 3 hour and four minutes waiting on hold I got an appointment. Geek S came and said cameras needed to be charged and that he would be back the next day.

Well that day went by and no Geek came. So I went online as directed and made an appointment which will be 6 days after the last visit. I then noticed that I started having issues with everything in our house such as fax, lynkys system and google homes not working.

This is so disturbing to me I am in my 70’s and this is not my forte. The…

m. CST today, I called the Geek Squad Customer Service number and selected the option requesting technical support for a computer issue. There was a message stating that that there was a 15 minute wait time to reach an agent.

An option was provided to select a call back. I made that selection and entered my call back phone number. The recording said I would get a call back in 15 minutes. It is now 2:23 CST and I have received NO call back.

I have contacted the 800 number again and - yet again - have selected for a call back (this time being told there will be a 17 minute wait). I do not expect that I will receive a call back this time either.

Is this a regular practice of Best Buy to simply not call customers back?

On 6/20 I had called Geek Squad for service, at approx. 7PM. The first time I called I got a female team member who had such a bad accent that I could not understand her. The 2nd call was answered by a male, who was OK to understand; he addressed one of my problems and then referred me to another agent.

I was told that it would take along time, maybe three hours, but no one got back to me. I finally shot my computer down at midnight. Needless to say that I am "slightly" ticked off!

I am on my fourth attempt to get what I believe is a simple question answered.

First I tried Geek Squad Chat, the agent gave me information that did not solve the problem, then basically said sorry call this number if you want more information, then ended the chat before I could get the #. I then called the 888 Geek Squad number, the recording said wait time was 16minutes.

2 hours and 8 minutes later, I hung up. I then tried chat again and the agent gave me various links to web sites with user manual for TV or videos for setting up things. None of them were the answer I needed.

I informed the agent in chat that they did not solve my problem, that was 45 minutes ago and the agent has not responded. Decided to try the 888 number again just to see if maybe this time I would get a live…

I am having trouble with my brand new lap top. Called the corporate number.. waited for 55 minutes for them an then when they answered they just hung up. complete WASTE of an hour with no help

i contacted bestbuy geek squad on march 20,2020 to get some help with my pc the best that agent could was tell me uninstall then reinstall my old version of firefox to get webroot filtering extension back the agent was not very up to date on pc repair skills not sure if i will renew my geek squad tech support subscription Your session details: Session ID: CAS-5039043-K9J8D7 Date: /Date(1584702607000)/

I contacted Geek Squad on Friday, March 13th at about 1:30PM Central time and ended up with a service tech named Sydney. I bought a new HP and now cannot transfer music from my Windows media player to my phone.

It worked fine with my old HP computer so I figured this would be a simple setting issue on the new computer. Sydney did not fix the problem and constantly interrupted me as i tried to answer his questions. In his follow up email he claimed that he fixed the problem however he did not.

I spent 5 hours with him and he intially blamed my windows media player but then claimed it was my phones problem and said that I would have to bring my phone and computer into the store. He would not even go over possible settings issues on my phone.

In his email there was a link however the link…

this is NOT a complaint. Last week the young men came out an installed a lg television on our wall. they were terrific. perfect job placing it on the wall . Then spent the time helping us go thru the new tv parts.

we are older and they took the time to make sure we could do all that we needed to do. the name is Richard Leeds and partner. they deserve 10 stars +. thanks Jeanette wolf

Good evening , My name is Gethro Metellus, phone number .... I have been going through the worst experience a customer can have with Geek Squad.

I have been a customer for well over 7 years with Geek squad. On my account, as of February 2019, I had 2 LG stylo 4. For some reason at the beginning of February both phone started to have problems. So on the phone I contacted Geek squad customer service, and told the clerk that I needed to put a claim for 2 phones. Having done that before on the past, I was ready to pay the deductible and would expect the replacement phone on the mail. But the clerk said that she could not do both phone at the same time because they were on one account , and that I needed to go to a Best Buy store to get it taken care of . Being a US Marine Officer, my job…

3-2-20 phoned for assistance in setting up newly purchased Epsom , squad used the method of coming into my computer for remote access After explaining my problem I was asked if there was a USB cable included in my box with the printer on being tod no I was told no problem connecting to wifi could be done manually, My problem was: going through the steps in the Epson instructions I could not get past step seven. agent JOBI A.

took over and downloaded a YOU tube video asked me to follow and fill in forms. The pages with the information flipped by so fast I could read them let along fill them in It was instructions to connect to wifi via the control panel I was on with JOBI from 5:00 pm to 9:09 Pm' I told him I was too tired to go on any longer as I had recently come home from the hospital…

NO answer for an hour waiting for a technician. Did not speak to anyone?? Uncharacteristic of Geek squad. I will try again tomorrow. If this persists, I will likely just cancel my subscription. Sorry to do that.

Worst services that I have received in my life!!!!! I took a day off from work to be able to watch the technicians install my tv and geek squad gave me a time frame today from 7am-1pm. That’s 6 hours of time frame and at 1:10pm nobody showed up or called.

When I called the customer services to find out what’s going on, no apology was offered and they said that the technicians will show up an hour late. I was furious and I asked some serious apologies and compensation but still the customer service won’t offer anything and was rude.

I asked for the supervisor and her name was Andrea and she was even WORST. She just offered a lousy $25 gift and said either you take it or leave it. What kind of business is that???????????? I will never ever use their services and I lost my day off because…

I spoke with Jolene this week, she took the information on the problem I am experiencing. And advised me someone with a bit more knowledge would be investigating. From messages on the screen, Jasper indicated he was working on the issues.

After a little time he indicated he had completed whatever he was checking. Apparently, I was under the impression all had been resolved. NOT SO !!!!!!!!!!!!!!!!!! I am still experiencing the same problems. NOW WHAT ? As I have a medical problem with my hand, and it takes me twice as long to type.

Jolene indicated someone would call me. Well that didn't happen either. NOW WHAT? If you guys are not knowledgeable enough to resolve the problem, fine just say so.

I bought a Samsung S10 plus from Best Buy in June on 2019. I was convinced by a team member when purchasing my phone to drop Asurion insurance who I already had and go with Geek Squad because its so much better and is hassle from. Well went to file a claim today at the store and was told by a Geek Squad member that they cant perform a cracked screen repair for my phone and would have to get a replacement. I ask her why they can't replace the screen and she informed me that Samsung hasnt authorized them to do so at this time.

How do you sell a customer a insurance plan make them pay monthly and then tell them you cant repair it. I have called every other cracked screen repair shops and EVERY ONE OF THEM CAN DO IT!!!! AND THEY HAVE SAMSUNG AUTHORIZE SCREENS TO INSTALL. You should be…

On February the 10th I called geek squad 5 times and left my number each time for a call back. Started at 8:30 AM fail call I made was around 2PM. Never got a call back. On February the 11th I tried calling agin and was on hod for 20 minutes in which when answered said they couldn't find my contract number ( which happens almost every time) so

I gave them the number and still he couldn't find me and transferred me to another agent and he confirmed my contract and in turn transferred me to another agent tech support who put me on hold again. Each time I was transferred on was on hold for at least 10 minutes.

Then I got a tech who transferred me without explanation to a apple tech. I finally got help from them. I have renewed my contract for tech support and web route every year that I…

They don't deserve a STAR. Lenovo brand new laptop stop booting. Advice given to send to service center for diagnostic. Charged $85. Service center saying we did software diagnosis and found hard drive is bad but nothing else they will disclose or give in writing.

It is against their policy to disclose any diagnostic information and what is bad with Hard drive. Local Store have no clue what is the status of the repair. Store manager geek squad manager never available at the store. I just have to pay another $100 for replacement of hard drive. S.

Lenovo PCsupport told me hard drive do not just go bad and geek squad must tell me if it can't be seen by SYSTEM BIOS or does it have BAD SECTOR or whatever the software diagnostic discovered. LENOVO also reveal that BEST BUY under…

I've tried to contact someone at the BestBuy department that can please assist me. On December 16, 2019, I called Geek Squad to make a claim for my lost phone. I was told I had to pay my deductible which I did before the claim continued.

Every month I pay my warranty fees for the 4 phones I purchased at BestBuy. I received the replacement phone within a week and a half. The phone was defective I went to the local BestBuy store to have them fix it.

The Geek Squad team told me they couldn't fix it I had to contact the Geek Squad on the phone since they had been the ones to replace it. This is their policy I was told. I called the 1866 205-4388 number and spoke to a rep.

a return envelope was sent. I sent the phone January 4th, 2020 it took 8 working days for the phone to arrive and have…

January 10, 2020

Re: Computer Hack

I received calls from Greek Squad and Best Buy, as far as the caller ID was stating. The conversation went as follows: • We have trying to reach you for several days (they had) • We noticed that your security program was not updating automatically, so we need to set it up manually

So, we proceeded with LogMeIn set-up, and the “technician” performed some clean-up functions, after which he said: “I noticed that you have a $100 credit with us – would you like me to transfer this call to our accounting departments for refund processing? – Hold on for a second, they will call you back immediately”.

“Accounting” (Steve) call came immediately – and the computer was still under their control. “Refund” process went as follows: • Do you see your bank account on…

I have yet to find out the status of my laptop which has been in the possession of Geek Squad since January 2, 2020. They have sent me three separate emails wanting approval for the same part, a Dell motherboard.

It started out around $200 and now is up to over $500. I have never had this issue with Geed Squad before. Whenever I call the store to find out the status, they tell me the same thing. They do no know because it was shipped to Louisville.

Online the tracking status says it is waiting for another approval. I have said yes to this approval as well as the prior approvals but not one single person will tell me why the price keeps increasing and what is the status of my laptop.

I called the manager, Angelina, at the Conway, AR Best Buy who checked in my laptop and she said she…

I called to make a complaint about my installation services and called the 1800 number. The girl from another country answered the phone after a good almost 15 minutes. After talking to her I said I would like to talk to the supervisor, she closed the phone on me. She disconnected me, very rude! Shouldn't you be training these people before hiring them, do they know what customer services mean? That works in countries like India and the Philippines, but not in the United State of America. Shame on the cheap services. I'm frustrated with your Geek Squad installers as well as phone answering customer service people.

Geek Squad doesn't get a single star from me, you get ZERO from me. I have to call local Best Buy now to see where I get with them.

Aaaaarrrrr! You got it wrong! It should be called Nerd Squad, not Geek Squad because a geek is someone who has a lot of information about a subject, but a nerd actually puts that knowledge into practice, so by definition it's a nerd.

So, you got it all wrong! Aaaaaarrrrrraaaa!

I called and cancelled my geek squad services. I have been run around in circles. He said I would get it in 12-14 business days. Then I spoke to Anne on December 9, 2019 and she gave me the confirmation # 236256631 and said I would be refunded in 6 -10 days.

Then I spoke with Joeseph and his manager Ryan and they said I would receive my refund soon and gave me the expedited confirmation # 236971794 and ID # F10959369. I still have not received my refund. This has been extremely irritating and I would just like my refund back without having to call every couple weeks for months just to get my money back.

on Dec 27 2019 I brought my computer tower in for a power button that had to be pressed multiple times before computer would boot. Sometimes as many presses as 20. But that was all i wanted them to do.

it is now January 6th 2020 I stil do not have my computer. There have been several problems all caused by them that hey are trying to fix they had to reinstall the windows 7 operating system twice already due to their screwups.

I did not ask them to do any tests diagnostics remove or add anything All they were suppose to do is fix the power button clean it out and back up data. after they claim they fixed it i went there and they turned it on and major problems it took at least 20 minutes to boot to desktop, I twas working booting up great when i brought it in.

After seeing that the boot…

On Dec 27th I took my computer to the Roseville Michigan best buy geek squad to have my power button fixed and tha was the only problem i wanted fixed did not need a diagnostic test or any other test and repairs. So i went in on Sunday to pick it up they said it was ready. BOY I WAS MAD.

when they plugged it in the welcome screen took over 5 minutes the circle continued to spin for over 5 minutes and then when it finally stopped he back screen with arrow took another 5 minutes before it went to the desktop. it was working fine before i brought i in just the power button was faulty.

I never brought it home I had them take it back as it was there error. I have called gone into the store about this i get the runaround. and asked if he could go to system restore to see if that would fix it…

i brought my computer jn to the Roseville Michigan Best Buy Geek squad on12 27 2019 because my dell xps 87000 computer power button had to be pushed more than 10 some time 20 times before it would boot up. When it finally did everything worked properly.

nothing had to be done except perhaps a full dust cleaning which they did and ran diagnostic and cleared some viruses. I have always had good luck with geek squad in the past for repairs. sometimes when the run a diagnostic it sometimes will not connect with the Ethernet and they keep it there to fix it.

Any way my commitment more than complaint is. If tey can not fix the power button issue I was told they would have to send it to to Kentucky to a repair center there. Because they may not have the power button for the my Dell computer. I…

My address is 6004 Mayfair lane Alexandria. VA 22310. 703 622 2035(c) My big screen TV was broken , so I reported this. One guy (Joe) came here but he couldn't fix it and suggested me contact Geek squad. I made a appointment .

Geek squad number suppose here between 12 pm to 5 pm. I waited for 5 hours but nobody show up. I called and reported these things to customers service but they transfer each other. I paid for warranty for this TV.

I can't accept these situations. I will report your service to government customers complaining.

I went to the local best buy store on Thanksgiving, in Gainesville, Fl. I wanted to buy an apple watch. 1. The associate told me the item I wanted was out of stock, but he could ordered it for me.

I asked him several times Are you sure? He gave me pretty positive answers. He wrote down the item information and sent me to line for payment. 2. After hours, finally it was my turn to check out, the cashier said they could not order it for me. 3.

The manager on duty said there was nothing they could do. They didn't even say sorry to me. I was so disappointed. I always think Best Buy is a great company. Your staff gave me the wrong information which costed me a lot of time.

Even worse, I would have been able to shop a good deal in another store if I hadn't waited such a long time at Best Buy.…

I had a protection plan for my iphone 8 plus which I cancelled on June before leaving Canada. But they charged after cancellation. I called costumer service and after long waiting time and long request processing time, the agent told the money will back to my account in few says.

Not only the money didn't back but also so far I have charged five times after cancellation for the months of July, August, September, October and November. I have called the costumer service seven times, also I have sent three emails.

I have spent lots of money for long distance calling from out of Canada and lots of times to contact the costumer service, but I didn't get any help except hearing "sorry for inconvenience" and "we will pay the money back in few days". My plan ID was 006734818840172-01. Mana…

I came to geek sqaud to get my computer fixed and two women, the one who asked told.me to make an appointment, she had the worst attitude.i simply was standing there waiting to say something to her in a calm manner and she had the audasity to comenoff as rude. The worst customer experince. Before did make the appointment she didnt even acknowledge my presence she just blaitantly asked me didninmake an appointment w8th the worst attitude.

After i made the apointment and xame back a couple hours later i was standing at the counter waiting fof someone to assist me and no one acknowledged my presence. This is not how go about doing business with people. Then suddenly a anothernone of the coworkers was passing by and i called her out to g andt her attention. This woman had the audasity to ask…

On October 17, my husband called Geek Squard to report that our LG refrigerator was not working at all. My husband was given the date of October 21 is when a repair man would come to repair it. On October 21, the repairman showed up and inform my husband that the compressor needed to replace and so he replace it.

My husband called Geek Squard again to also let them know that the in food in refrigerator was spoiled and the representative inform him to fill out the reimbursement form and submit it. On October 27, 2019, my husband called Geek Squad again to let them know that the refrigerator was not working again and that again we lost the food we had to replenish what was spoiled.

The agent told my husband had to submit another reimbursement. The Geek Squad schedule another repair date for…

I'd give a zero if possible.

Blake Martinez is the supervisor that I was dealing with trying to resolve a credit on my account that never got resolved. Blake called me a liar and informed me that previous notes did not reflect what indeed was told to me at the time.

At the PALM BEACH GEEK SQUAD STORE YOUR Staff is very umprofessional and very Rude and over charge me. ,your service is very poor Very desapoint I like to cancel my member ship and receive my full money back. My email is paola _italia@yahoo.com Thank you Paola Reed

I took my phone in to Geek Squad to get the screen repaired. The technician said they wouldn't be able to replace the phone because it has a hole in the screen. He said I could file an insurance claim and pay $99 to get a new phone and that it would arrive in 10 days.

I paid the $99 that day and we are now on 19 days without a phone. I have been in contact with Geek Squad and talked with a manager on day 16 of no phone. She was very rude and was not helpful at all.

She acted like I was a bother to her and she had an attitude that I asked to speak with a manager. A representative from US Cellular and a representative from the insurance company did a 3 way call to the manager at Geek Squad on 10/21/19.

The US Cellular rep said the manager was very rude to them and the US Cellular rep even…

Dropped off my iphone for replacement. I was told it would be 3-4 days for my phone to come in. It’s the 4th day now and when I called I was told they have no ETA on when my new phone will come in and they were of no help.

F$^* these people and the company.

The technicians who service the computers are mostly incompetent. It takes a long time to service equipment because the technicians are not qualified -- trial and error -- no skills. Again, they tried to repair my printer (remotely) and it took hours.

Of course, the printer is still not working properly and I have to take it to the shop to get it serviced. What is the problem? There are available qualified technician in the workplace, yet, Geek Squad ends up with unqualified employees. Very sad.

Two guys to came to fix my washer and dryer, just didn’t want to work so they kept making excuses They cannot install it because some parts are missing !! Which is ridiculous because I had the washer and dryer installed before at same place without any problems !!

So I walk in I look at the screen it’s 1039 I have on my piece of paper that states that my appointment is 1020 to 1040 I tell the guy I’m here to drop off my phone for my girlfriend He tells me the only problem is he’s already got a 1040 on the screen it says my appointments 1020 doesn’t give a duration So why does my sheet my print out in black-and-white give a duration From 10:20 to 10:40 doesn’t say show up at 10:20 prompt

1. Tech support gave us mis-information for a simple fix and told us to take computer into store. 2. Called geek squad about billing question twice and no one returned call. 3. I am a total tech customer and service is horrible. Thinking about filing charges.

On 8/5 Geek Squad came to set up the Visio TV I purchased at Best Buy, NYC. Two guys came and couldn't make it work. They told me I had to purchase a new WiFi modem. I did that and the TV still doesn't work. 00.

I complained at the BB store and they told me there was nothing they could do. 00 and I want a full refund.!