GEICO

Hate GEICO with a passion the worst insurance company will never insure with them again would never recommend anyone to them they are Scammers

GEICO race profile s on phone they never let u talk to real supervisor they charged me twice for month of august because I won’t do automatic pay I stopped this because they steal your money go up on policy rates without your knowledge all there CUSTUMER services agents VERY RASIST AND VERY UNCOOPERATIVE THEY PUT YOU ON WHOLE GET SEVERAL OF THERE BUDDIES PRETENDING TO BE SUPERVISOR AND LIE TALK VERY.

NASTY DISRESPECTFUL I HAD PROBLEMS FROM THEM FROM THE VERY BEGINNING VERY RASIST AND PREJUDICE BE CAREFUL IF THEY THINK U BLACK YOU WILL DEFINITELY REGRET IT VERY VERY RASIST COMPANY I AM FILING WITH BETTER BUSSINESS COMPLAINT

Gieco and their claims adjustors, along with the paint and body shop , and a illicit tow company , stole and sold my car.

I got insurance with Geico last month and paid 6months up front. On Aug 17th I received a letter stating I needed to send in paperwork by Aug 16th. I call and get reassured by two agents I can send in the paperwork before the end of the month and it will be taken care of. No Problem.

Fast forward to Aug 28th I call in since my tracking number says the papers are delivered. I call to ensure everything is taken care of, no the issues actually occur. I have since spoken with 5 agents and 2 supervisors who repeatedly promised different outcomes and callbacks.

It is now Aug 31st and no one has called us. Though we have continued to call them. We paid 6 months insurance for them to tell us we do not have insurance and their underwriters haven't gotten to the paperwork yet.

We provided the…

I'm so disappointed in your company. I have been a loyal customer for 20 years. But yet again.. you raised my rates. I have a one credit, no accidents,or speeding tickets.. Life isn't fair.. Your company definitely proves it..

Customer service reps are rude and argumentative when you're asking about billing issues.

I am filing a complaint against the team that was working on my claim on my camper. They were making me do all the leg work and had zero ambition to help me settle my claim. I sent pictures and they called me back asking for the same pictures.

It was not moving in the normal rhythm that my previous claims with Geico had in the past twenty plus years. It was like they did not want to help me but instead were making it more difficult to get anything done.

I have decided to do the repairs myself because of the frustration your team has caused. Not sure if it is your policy to discourage someone from making a claim but if it is they did an excellent job. It is already frustrating enough to deal with the damage but to deal with someone that you pay their salary to help you in time of need and…

On June 8th, 2023 I called Geico to report a hit-and-run that happened in May and took my 2011 Nissan Altima to Toyota Gosh Collision in Hemet, California as they are a partner with Geico insurance.

The Adjuster Ryan at Toyota Gosh dropped the ball on communication and he never called me to talk to me about my car nor did I hear anything back from Geico. I called Geico and left several messages for a Supervisor and Manager to return my phone calls and even had my mother call and leave a message for a supervisor as well as she is the head of the policy however, no one from Geico management reached out to me nor my mother, Darlene Hutchinson.

I finally got a hold of a Geico Claim Adjuster that informed me that my Claim Adjuster was Brianna Windsor and she apologize for not getting back…

On the early morning of 1/1/23 my daughter who was on my policy had her car totaled while it was parked. On the next day I called Geico to take her car off, thinking it removes her also. On 4/423 I received an email from Geico that my insurance was being canceled because my daughter has a suspended license.

At that time I called IMMEDIATELY, to let them know I removed her in January AND that she doesn't live with me anymore. That's when I found out that I removed her car and not her, so I asked what I needed to do to keep my insurance. com.

I did it that same evening and have the proof that I did!!. Fast forward to Sunday, 6/18/23 my son calls me to say he has a flat. I go to my app for roadside assistance and put in his phone number.

They tell him we have NO policy. Of course I'm on…

I have had GEICO insurance for over 30 years and today was the first time I have ever received the poorest quality of customer service ever from anyone. I tell an adjuster not to contact me again because I am waiting for their supervisor to contact me and the adjuster contacts me again anyways.

I call a representative to report it and the claim issue I am having and ask to speak to the representative I just spoke to and she said it was unethical for her to do that because they work as a team. I tell her what happened and for the adjuster not to contact me again and she proceeds to tell me the adjuster or their supervisor will give me a call.

I immediately tell her she isn’t listening to me and I prefer to speak to a supervisor. She continues to tell me she can’t send me over unless I…

We have multiple cars and campers insured with Geico for many years and my car was stolen 2 months ago. The customer service representatives that have been handling my claim have been absolutely horrible. No communication at all. It's been 2 months and they have completely left us out of the loop on everything.

Our bill went through the roof and the car that was stolen is still on our policy, it is still unpaid and no one will communicate with me about what needs to be done to resolve the the claim. This is by far the worst thing to happen to me and it's been the worst experience from this insurance company.

We plan to cancel insurance with Geico as soon as this claim is finished and will not be back.

Not a policy holder. Received a letter to call them about a car accident in which my parked car was hit by one of their policy holders. The letter only provided a first name and an 800 number. I spent a half hour on the phone trying to get through their idiotic voice prompts, which don't offer an option for getting in touch with someone who only provided a first name.

Terrible interaction, and tells me there's no way I would ever get a policy with Geico. Can't believe how messed up this place is. The very worst there is. I couldn't even find a place on their site to complain, either.

I need to speak to someone in corporate please

Terrible service Bad business antics Lies, games, runaround Unprofessional Terrible staff Unethical

I am a travel nurse working in colorado and was in a car accident on January 17th 2023. Police report deemed it not my fault. Other driver's insurance "Geico" took 100% responsibility. Since then i have had nothing but problems with the insurance adjuster.

I am a travel nurse so colorado is not my home so therefore i need a rental vehicle. Per law the insurance company of the driver at fault has to cover the other drivers rental until vehicle is repaired. I had to return my rental today because i found out the insurance company stopped paying the rental on May 5th. I was unaware.

I called the insurance company and they gave excuse after excuse saying we were reasonable for even giving you this rental this long. Again, i was not at fault for this accident. I am not even from here. I had…

After Diego Flores promised me if I sent pictures by May 16th my homeowners would not be canceled on May 16th the pictures were there and they still. Canceled me. He said if I sent more pictures it would be reinstated after going back-and-forth with emails I Made a call To him At 12 o'clock on Friday May 19th..

He never returned my call like they said he would I called again at? 430 they said he would call back and he never called back.. Call again this morning and hes still never returned my call. I emailed him why isn't he returning my calls and nothing?

I give him a 0 out of 5 stars.

To whom it may concern, I like to report to you that,I felt I was cheated by one of your adjuster on the settlement of the auto accident with the client. Unfortunately I treated Victoria Dunn at my office base on attorney lien. after treatment was over she dropped her attorney and contacted your adjuster Distany Mroz and they used my facility to collect the bills and medical record. even though there was a lien on file they ignore and moved it from the file. the case was settled . Victoria Dunn was paid in full and got disappeared. she did not pay my portion of medical bills and Distany Mroz at (Region IV Claims Po Box 509119 Sand Diego, CA 92150-9914) ( phone number 520-258-0883. is defending her against me and not helping me to get contact information and not get paid for my services.

I…

Purchased my mom an auto policy and renters. She just got a new car. It's been sitting at the dealership for a week. Geico took my money and still has not given her a policy number so her vehicle can get registered.

They have proof of renters but no auto. 00

I was involved in MVA with GEICO insured individual who was 100 % at fault. This was last October. I finally got my vehicle fixed in January. I had it done at one of GEICO's preferred body shops. The work was poorly done and I pointed it out and the body shops response was basically "aw well, That they way we do it".

SO I contacted the claims rep and even sent picture I never heard anything for several weeks. I sent additional email but no body ever responded or fixed my vehicle correctly. I have threatened to get a lawyer but unless I claim injury A lot of lawyers aren't interested or want ME to pay up front.

I am In process of writing to GEICO's corporate to see if I can get any help. I have been on phone today only to be disconnected and receive a recording saying "they are…

Agent Greg Holestin is highly direspectful to other customer service agents. Being that he represents Geico even when traveling being demeaning and arrogant to staff members of other businesses looks really bad for his particular office in Coliseum Crossing located in Hampton VA.

If one of my team members behaved the way he did, they would be promoted to guest. It is unacceptable to deman individuals purposely because of a feeling. One can only hope that he doesn't treat his customers the way he treats workers of other businesses.

I will not do business with a company that 1. Refuses to allow you to speak to an agent 2. Quoted me more than double what I am paying for the same insurance 3. No matter what your question they treat you like you want a quote and explain that they won't give you one ever the phone.

That's not my f**king question ... I have a tech question. GEICO SUCKS

I asked Geico to credit my credit card. Charge my 6 month bill to another credit simple transaction. They would not. Can hardly wait to end my time and business with them. Customer service they have no idea what that Means..

My bill just increased 20% since 6 months ago, and it increased by 10% the 6 months before that. I can't even find a way to contact a GEICO representative directly to discuss this, and THE VIRTUAL ASSISTANT is useless!!

GEICO indicates on their website that they have a "97% customer satisfaction rating" according to some firm back in 2015!! That's 8 years ago!!

I can guarantee that their satisfaction rating is no where near that now (or of course they would have used that information)!

Guess I'll be looking for a new insurance carrier that I can afford. Tough on a fixed income. Thanks GEICO.

Chris Bohler

I want to go online and pay my bill each month as I have always done. I do NOT want to have to sign-in with a password. I do NOT want to download an app. I do NOT want to have to pay by telephone. I want to enter my phone number and zip code and pay quickly and conveniently as I always have been able to do.

I guess you want to lose customers, as I will be looking for new insurance for 2 boats, 2 cars, homeowners, etc.

I filed a claim to replace a windshield for a 2020 CLA, Mercedes. the after market. my wife and do not want a after market glass. I spoke with a GEICO agent and was given a quote to have and OEM glass. 00 deductible.

I advised the agent I wanted to check with me wife about using safelite, due to them damaging the after market. I called GEICO back to confirm we would pay for the OEM. the 2nd agent was terrible to work with.

she appeared to not know what she was doing. She quoted a different price from what was originally told. she called me back still un prepared to provide me with information to replace my glass. I requested to speak to a supervisor.

She put me on hold, then returned and advised someone call me back. I called and spoke with Tiana, and made the request to speak to a…

My policy renewal for 27 JAN 2023 increased $500 for 6 months. I dropped comprehensive/collision on one car, dropped one car, one driver, and the quote for that liability only renewal was still $697 for 6 months. I used online chat, their mobile app, and spoke with agents by phone. The website and mobile app are terrible and I went through 2 confused agents until I was finally able to make policy changes.

I found a policy thay was available for $497 for 6 months with better coverage from a more highly rated company that writes the greatest number of auto policies in Texas. My new insurer is Texas Farm Bureau which is a membership organization with dues of $50 per year. Membership has many percs and the company has had the highest customer satisfaction with JD Power for 11 years. I am not…

I been with Geico for over 15 years and they decided to raise my rate over 50%, monthly payments were $168 for three vehicles and renewal increased to around $280. I complained and they told me the increase was due to area rate increase.

I filed a complaint to BBB. Then a Geico rep contacted me and told me they increased the rate because I make payments too close to cancelation date. BBB erased my complaint. I always paid my bill 5 to 7 days before cancelation for 15 years and never had it canceled.

Geico lied to me then had BBB to falsely resolve my complaint. Beware of this shady practice. I went to state farm and insurance for all three of my cars are $129 a month, much cheaper than 15 years at Geico for me he same coverage.

To whom it may concern,

Good morning, I am writing this email to inform you of a grievance and complaint regarding the behavior of a particular employee (supervisor) and actions taken by said employee at approximately (3:50-4:09pm) on January the 20th 2023. I apologize in advance if this email becomes long winded, but I think it’s important that you understand the full scope of the situation and predicament I have been put in. Approximately 72 hours prior to my conversation which has led to this necessary email I called your 800 number and was transferred to (Liz employee ID number 240525). Liz was very polite and I believe she truly did everything she could to help me. I explained the situation. On September 29th of 2022, I was affected by Hurricane Ian which resulted in the total loss…

My name MARKELLO brown stay in Toledo ohio on November 29th I was in a car accident I didn't get the ticket the other driver did. I was driving home on Detroit Avenue going through a round about on the right side curved Lane when a car started going across in front of me, I try to swerve out the way turning to my left but

the car keep going across her driver side hit passenger side front fender to her front driver door I didn't have insurance at the time. Now I been having problems with the insurance agent and insurance adjuster all around the board they don't respond to my text messages or phone call.

It's so much more about it I'm sorry for the complaint

I have been a costumer for many years and I got into my very first ever accident . Unfortunately my adjuster for geico had very poor communication skills as well as poor costumer service . He sent my car to the wrong auto body shop and never communicated that to me I found out because the auto body shop where I wanted it to go called me and

asked me where was my car I then had to call the tow yard to find out where is was ,I then called Geico and my adjuster's supervisor told me he would find out what happened and he would get back to me .

i never heard back from him . the on;y way I find out that car made it to the right auto body shop was because they told me it finally got there but becasue of the time he was not going to be able to look at it .

that was last friday today is 1/19/23…

For whatever reason I was told they are a great insurance company. Meanwhile I’ve had nothing but bad experience that includes; horrible customer service. Procrastinating, lack of communication, fraudulent claims & when I try to get in touch with a manager or supervisor or call for a complaint I keep getting this same Amber Pritt chic who comes off as a really sweet concerned agent & then she flips when you began asking too many questions and/or demand answers!

I’m just going to get a lawyer and truly praying this all works out in my favor. I’ll update later! This is insane for companies to be able to get away with such poor customer service & treating people the way they do!

Don’t give up if you’ve been a victim! These judges don’t like it either!!!!!!

Called for a simple repair hit a sink hole in Florida. Went to a Toyota dealership. They painted the front bumper. Which was not the major damage. Told me suspension was in great shape. I get the car back it's shakes on the highway plus makes nosie and have grease leaking in fender liner.

Call them back they say get a new estimate and if it's accident related we will pay.

Hands down Geico is the worse insurance company I ever had , been with geico over 7years and they decided to cancel my service for no reason , wouldn't even give me a courtesy call or text , so I made the payment through the automated system and that was the only way i could get someone on the line , and after they took my money they informed me my insurance was still canceled !!!

Advised me to wait 15 days than go online to the Geico app to see if they would qualify me for insurance again, they pull this right before the New Year and Christmas, worse insurance I ever had !!!!

Have a claim that is almost 3 months and my car is still not ready. Adjuster took too long for everything. Rental was covered only 30 days and have to rent car put of own pocket for 7 weeks already. Just need rental reimbursement!

Have a claim that is almost 3 months and my car is still not ready. Adjuster took too long for everything. Rental was covered only 30 days and have to rent car put of own pocket for 7 weeks already. Just need rental reimbursement!

I’m incredibly unhappy with the service I’ve been provided through Geico. I have been a loyal customer for 5 years. I’ve never been in an accident, never had a ticket, and I think I’ve only ever been pulled over once in my driving life so far.

A few weeks ago my car was stolen from my work parking lot and I have never dealt with this situation before. I drive quite a way to get to work. Parts are taking longer than normal to come in, staffing is low, and you’ve pulled a rental from me while I wait for my car.

It could be 3 more weeks. I am not able to pay for a rental on my own even with the discount. I will lose my job because I do not have a vehicle to get there. I tried talking to someone there about it and all she did was tell me the policy and that there was no one that could or…

Frivolous sold me pilot car insurance for $570 a month required $1500 down and $570 a month . I purchased it on oct 7. Less than 15 days later they sent me a cancelation on nov 22. Stating they do not sell pilot car insurance.

Really you just sold it to me. Now on nov 10 they just took another $570 out of my account. Fraud!!! They already have $1200 to much now they are taking more. They said they would mail me a check back after the cancellation. Fraud.

They knew this was getting canceled. They don’t cover pilot cars. Fraud

I am beyond livid on the incompetence Geico has displayed. I had the glass specialist schedule my appointment with safeguard for today at 11:30. I had my confirmation ready to show that I had in my email. I wasted a half a tank of gas to safeguard today to be told my appointment was canceled.

She couldn't tell me why nor could she fit me in after driving all the way to Absecon. The inconvenience your company put me though meanwhile I'm drive with a huge Crack in my windshield that is growing. The receptionist and agents through Geico didn't even seem like they care or concerned.

The receptionist just re schedule my appointment for them to come to my job Wednesday which they better come at this put and I want to be compensated for wasted my time and gas. I have windshield covered I better…

My complaint with Geico is the over charging of auto insurance. Every time I call and speak with a customer service agent regarding my policy I get a different quote. I think it is ridiculous to want to charge me over $1000 for 2 vehicles.

I cannot afford this outrageous price with this economy. I would have to cancel and see how much it would cost me for only 1 vehicle. Hopefully it will be a price that I can afford..

THE AGENT NAME IS TAN AND SHE WAS VERY RULE AND UNPROFESSIONAL AT HER JOB. I ASK TO SPEAK TO A SUPERVISOR SHE DIDN'T COME TO THE PHONE, I WAS TOLD SHE'LL CALL ME BACK. I ASK FOR HER NAME AND TAN WOULDN'T GIVE IT TO ME, SUPERVISOR IS UNPROFESSIONAL NOT TO COME TO THE PHONE WHEN SHE IS REQUESTED.

GEICO's Roadside Assistance department is incompetent. They assigned my towing claim to a vendor that does not have the capacity to tow motorcycles. They are truly pathetic.

Claim # 876 159 382 0000001 Since you refuse prompt payment, please provide me a rental car until payment is received. It does not take 8+ days for United States Postal Service letters to travel from Chevy Chase, Maryland to Farmland, Indiana.

This has become a joke! The "check is in the mail" takes on a new meaning.

I have not filed a HomeOwner insurance claim ever for the home I have lived in for over 15 years. However, yesterday when requesting a HomeOwner quote from Geico, much to my surprise, I was told that I filed a HomeOwner Insurance claim in 2017 for fire damage in the amount of $2607.06 for Fire Damage, which increased the quoted premium!

After thinking back and reviewing my records, I discovered that I did file a claim on behalf of a trust I was assigned to administer for a vacant house that was not even mine.

The claim was made for a malfunctioning instant water heater that I discovered during a routine inspection while washing my hands there. Upon inspection, the water heater did have a burned out part, but did not appear to be in danger of igniting a fire. Nonetheless I disconnected…

My name is Cynthia on September 28,2022 I speak with a supervisor which she told me that somebody from the underwriter department will give me a call back which I still have not talk to no one from Geico try to help me with the problem that I am have with the easy driver program….U can go back to the Record phone call that day

Lazy liars

Geico is the worst insurance company I have ever had the displeasure to deal with. Let me compare Geico service to another insurance company to fully illustrate just how awful their service is. I switched from USAA to Geico 6 years ago when I got married.

I had been with USAA for probably 15 years and had always been happy but getting married it made sense to put us both on the same policy. My premiums have always been paid on time and in my 32 years of driving I have only had 3 insurance claims, one of which is the reason for this review.

I was driving home when out of nowhere a large deer jumped in front of my car that I had just purchased. I literally made the second payment on the car the day before the accident. I had the car towed back to town and began the nightmare of dealing…

Since last week was waiting for representative to forward documents to be email to me and nothing as well as this week on Monday a representative told me I would receive them as well within 15 minutes and nothing. Until I put a complaint they emailed me all late

I got estimate to get vehicle fixed & Geico wont respond to calls or emails

I have been with GEICO for years- im not on auto pay, so they inundate me with payment dues via text, email and paper mail- even though Im digital only. 2 weeks ago they mailed my new policy cards to me, followed by a letter last week telling me they canceled my policy August 28 - 2+ weeks after my renewal OUT OF THE BLUE - cancelled !

For a double payment that had gone through in JULY. I disputed only ONE of the payments but geico redacted one of the double payments as well, so neither were paid- The day I found this out, I paid it again and have proof it clearing on august 9...

I have sent ARFAX MULTIPLE screen shots of the one disputed for the double payment July 26th- and the cleared payment August 9th. again! I thought, Ill just pay it a 3rd time so I at least have my insurance and…

If I can give 0 starts would def fit the horrible treatment we have recvd from Geico, for these past 4 months. especially Quinette Schmidt, @(856-810-4755 which is the person handling the Claim. Back in June 2020 we had an additional charge of about $700 to my policy.

I called Geico & representative said it was a mistake & fixed the issue. 5hrs, representative said those charges were added by a Geico employee but was not sure why it was added, so he said don't worry I will remove, since these additional charges are incorrect.

Then next month again those charges appeared once again. I called Geico on 08/22/22 I spoke with Mitchell (was on the phone for over 3hrs, going from cust serv, to claims, to cust serv again) . Then Mitchell 1st told me that it was the Inflation additional costs of…