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General Mills

1.0
111 complaints

Address

P.O. Box 9452, Minneapolis, MN, 55440

Customers frequently report receiving stale, hard, or poor quality products, particularly cereals, granola bars, and baked goods. Missing components (icing packets, insufficient contents) and difficult-to-open or poorly sealed packaging are also major recurring issues. Many customers request refunds or replacements and express disappointment with declining product quality control.

Common Issues

45% (26)
staleharddried out
25% (15)
missingno icingempty package
20% (12)
too much gluecan't opennot sealed
10% (6)
foreign objectstringplastic

Complaints

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Jody Walker

Apr 13, 2022
0

We bought 2 boxes of cereal (Cookie Crisp) and they were very hard and the grandkids were unable To chew them - had to go buy 2 more boxes of other cereal so they could eat while we were camping Very disappointed as we buy these all the time

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Brandy Fults

Apr 5, 2022
0

I bought a bag of your Cinnamon Toast Crunch on April 3rd, 2022 and when I arrived home I made my kid a bowl of cereal and they both said it was nasty that it didn't crunch. So I tasted it for myself to see what they were talking about and realized that the cereal was stale.

Is there anyway for us to get a complimentary bag of the cereal. We love your cereal but we were a little disappointed that it was stale Thank You Kindly Brandy Fults

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Gloria

Mar 30, 2022
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I bought a box of nature valley crunchy peanut better bars. In one of the packages was only one bar.

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Brian

Mar 30, 2022
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My Nature Valley biscuit only had one side and no filling. Want a refund or new box please.

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Sheena Murphy

Mar 29, 2022
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I always buy name brand (General Mills) for quality products, but I just got a brand new bag of Cinnnamon Chex cereal and there is a huge tear in the bag. Unfortunately because of that, the cereal is stale:( Attaching a pic

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Gloria Dunn

Mar 29, 2022
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I bought some of your Nature Valley crunchy peanut butter Granola bars. They come in packages of two. One of the packages only have one Granola bar.

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Sandra Cadle

Mar 14, 2022
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Bought a large bag of Bugles. The best use by date. 20JAN2023. - RKRK1424B. Opened it today and they are Stalle. Very disappointed. Actually love them

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Cathy Gontar

Mar 10, 2022
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Cream of wheat not expired and well cooked has a gritty consistency and lots of wheat chaff. I threw out. Now afraid to invest in not chead cream of wheat!

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Joe Z

Mar 8, 2022
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Ice T featured on your boxes of cereal for children who will now listen to his music with his lyrics for his song Cop Killer. ” Cop killer! I got my black shirt on I got my black gloves on I got my ski mask on This shit's been too long I got my twelve gauge sawed off I got my headlights turned off I'm 'bout to bust some shots off I'm 'bout to dust some cops off I'm cop killer, it's better you than me Cop killer, fuck police brutality!

) Cop killer, but tonight we get even, haha! I got my brain on hype Tonight I'll be your night I got this long-assed knife And your neck looks just right My adrenaline's pumpin' I got my stereo bumpin' I'm 'bout to kill me somethin' A police stopped me for nuthin'!

Cop killer, it's better you than me Cop killer, fuck police brutality! ) Cop killer, but…

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Tamara Raber

Mar 4, 2022
0

We bought the variety pack of gushers, roll ups and fruit by the foot. All of the packets of these items we have eaten so far have been hard as a rock. I had to throw the box away.

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Vari

Mar 4, 2022
0

I purchased Honey Nut Cheerios a few months back and my son poured a bowl for breakfast on Sunday. 2/27. He said it smelled off but tried a bite. He immediately spit it out and threw it away along with the rest of the box.

He said it tasted a little like detergent. Since then for the last five days all he has tasted or smelled was these bad Cheerios. He doesn't really want to eat because he doesn't want the taste in his mouth.

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Gwenda

Feb 26, 2022
0

What happened to Hamburger Helper, I'd rather eat dog food than the crap they sold me. The whole package was smaller and I don't mean the box size, the portion size has shrunk. That doesn't matter a lot since it wasn't worth eating.

I'm swearing all General Mills products.

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Destiny Pritchard

Jan 29, 2022
0

I absolutely love chexmix and eat it all the time. It’s definitely my favorite snack. I got a bag of white cheddar from wawa for lunch and opened the bag not looking inside. After one time of putting my hand in the bag, I felt something weird.

I pulled out a 2 inch long hard piece. I don’t know if it’s ceramic or rock but it’s white and has some kind of dirt or something black on it. I wanted to reach other and let it be aware in case other people have other pieces of this because it’s broken off of something.

I am very upset about this.

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Adam.c

Jan 14, 2022
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i had just opened my box of Trix cereal and started to pour it into my bowl when to my surprise a formed brick of powdery batter came out along with the normal cereal. at first glance i thought it was a dog biscuit.

it was a unappetizing brownish pink color. i have been eating General Mills cereal ever morning for years and and in all that time never seen anything quite like this

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Jeannie

Dec 15, 2021
0

Why would you have a commercial with Chrissy Teigen in it?! She has told young teenage girls to commit suicide!! Among other horrible things she has done as well. I will never buy a product of yours again. Shame on you.

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John Richard Stewart

Dec 10, 2021
0

For a long time I regularly purchase about 6 boxes per week of Nature Valley Dark Chocolate Peanut and Almond granola bars. Now for the last few weeks I have experienced bars with 2 or 3 chocolate pieces on about half of the 6 boxes. I realize there is shortages of some product but PLEASE I am a chocolate addict and need my fix of chocolate on the bars. Please let me know if this is an ongoing issue or just my bad luck.

Thank You, John Stewart 101 Edgelake DR Waterford MI 48327

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Sydette Stanton

Dec 6, 2021
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Using Chrissy Teigan in commercial representing your product after it was verified she is a hostile, mean, loathsome, self serving, self promoting waste. After her comments on wishing others would die etc…. were made public. Other companies had the class to drop her but CHEX /General Mills promotes her, I will no longer support any Chex / General Mills products … that’s it… will never buy your product again !

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Alfred Stanco

Dec 4, 2021
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Chex cereal "12 days of Christmas" commercial is offensıve. The commercial t with "the twelve days of Xmas" Christmas is all about the birth of Christ. Not X. Change it or delete it immediately

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Leahmarie Cottingham

Nov 12, 2021
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I recently spoke to someone in reference to buying a bag of bugles for my grandson birthday party when I poured them into the chip server there were two in the shape of a vagina I was told that someone would be getting in touch with me on this matter since he didn’t know how to answer why or how could this have happened! I was so upset especially when my grand babies noticed the difference in the bugles I find it very offensive especially in the times we live in & obviously it didn’t matter to anyone I never got a call email from anyone what I got was a 5 dollar coupon to replace the bag what about the kids seeing that disgusting display in bugles !

I tried to include a picture but of course it wouldn’t upload go figure! The bag of bugles are an easy replacement but the first moment…

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SDC

Oct 23, 2021
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Recently purchased Soft Baked Cookies-Sugar with Drizzled Icing! They are AWFUL!! Worst cookie ever! My grandson didn’t even like them!! Waste of my money!!

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Stormy Perry

Oct 17, 2021
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My son open the box of cereal and there was no toy inside. He's was sad.

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Holly Moss

Aug 12, 2021
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I don't know what going on with your Nacho Cheese Bugles, but thier are Nasty! They used to be so Good, iam Very Disappointed thanks u

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Karen Hazel

Jun 21, 2021
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My grandson loves cinnamon toast crunch..while eating a bowl we found a large clump ( big as a teaspoon cup) of cinnamon and sugar..this would not be good foe an 8yr old. Looking further we found smaller clumps..this is not the norm for your cereal. Should i be looking for a safer cereal.

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Jaamila bullock

Apr 24, 2021
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I opened my pack of gushers and more than half of them had no liquid inside I felt like I was eating mini fruit roll ups I am so disappointed

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Patrick Koehler

Aug 16, 2020
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We continually by your product called Motts Assorted Fruit because our grandson loves your gummies, but this box of 90 had 1 empty packet and 2 were opened which is unsafe in this world today.

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Staci Kee

Mar 25, 2020
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I brought 6 family size boxes of cereal for my grandchildren n in the boxes the marshmallows were hard n some was stale i am really upset because as a child loved that cereal but that's been a long time ago I'm on a fixed income and all i want is a refund. Each box was 5.99 my address is 304 Glenwood Ave East Orange N.J 07017 n i really need my money back really right now due to this coronvirusmoo

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Lee ann Konitz

Mar 20, 2020
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Super moist Devils food cake was a light briefcase not devils food and they were not moist and not overcooked Devils food should be deep and dark

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Lia Perez

Feb 6, 2020
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I buy Chex Mix Snack Mix a lot and have found that there will be either a lot of Rye bread or none at all. More times it's none at all and this is very upsetting as it is one of my favorite parts of this snack.

I purchased a big bag this morning before I went to work and no sign of any Rye bread ever existing in this batch of mix. This is very disappointing because now I have to start buying a bag of Gardetto's Rye bread to add to my mix myself.

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Vickie Waddell

Oct 21, 2019
0

Why in the world did you decide to change the Fiber One brownie with the 90 calories? Terrible decision. I have three co-workers who used the 90 calorie bar and even with it being more points on Weight Watchers it was worth it.

There is hardly any taste and the bar is very dry. I would a million times over re-purchase the 90 calorie bar, but the 70 calorie sucks big time. Be wise and change back to the old recipe you were using and you will regain all your Weight Watcher friends, if not, your bad!

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laura marckesano

Oct 18, 2019
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I bought 2 boxes of Fiber One supreme Brownie. triple chocolate products one box was fine...I love the product and it's helping me with my dieting needs. The other box had a sealed brownie package with no brownie in it,,, also another 2 other brownies in the box was open and not sealed properly. The box itself was not tampered with. Thank you,

Laura Marckesano 5 Corbin ave Shirley NY 11967

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Teresa Petrocelli

Sep 24, 2019
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I bought 2 of your Chocolate Fudge Filled Pastry Bags 16 oz. I tried to use both of them to ice cupcakes but both were so dried out the frosting wouldn't even squeeze out of the bags. Both have sent in the garbage!

upc#051500080016 & can't read the 2 nd one. I've used the Vanilla bags & they were ok, just very gritty . But these 2 bags of chocolate were terrible. Will not buy again.

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Gary Ruzzine

Sep 5, 2019
0

my family have been buying NATURE VALLEY granola bars for as long as i remember and have experienced after opening the package to find the bars stale. Today for the second time this week it happened again date on package feb 2020.

this has happen several times in the past but i finally had enough. gary

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Chris Picard

Jul 29, 2019
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I am a huge consumer of your Fiber One Soft Baked Bars (Cinnamon Coffee Cake and Birthday Cake), yet since your new packaging, every bar is extremely dry! It's like there is no moisture in them anymore. Me and my family could eat these things all day, yet now we are just eating what we have and will not be purchasing for now. I may try once again every so often to see if they get moist again - HOPING!!!

You had a great product. Don't know why you changed the formula.

Chris Picard

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Donna Sloney

Jul 20, 2019
0

my complaint is the 90 calorie fiber one bars, mainly the cinnamon ones. I here you changed the recipe. bad move! The new ones don't taste very well, too dried out and crumbly. to save 20 calories? bad move, it probably already had 70 calories since it was made smaller, so to save money!

In the long run, you will lose money! you ruined a good thing! They would great before! the price on amazon and ebay has risen. will stick to store bars now, will through the boxes I have else they are no good, you probably have gotten much more complaints. Donna Sloney

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Coria panya

Jul 15, 2019
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Hi I can't stand your Black Rap Cheerios commercial. Most people in a America hate Black Rap. In fact the only time I hear Black Rap is when I'm passing the Ghetto, a great misfortune when I do have to drive anywhere near those areas.

In case you didn't know, Black Rap was started by DRUG DEALERS who used their drug money to make and promote their BLACK RAP. This is completely unAmerican. Instead, how about having things on your commercials that make all people HAPPY?

Or just stick to the Honey Bee? ALL Americans love Him. Thankyou

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Helene Leclair

Jul 1, 2019
0

This is a very, very sad morning for me as I am eating my last Fiber One Lemon Bar. Evidently someone at General Mills has decided to discontinue them and I love them in the morning with my coffee. Please bring them back!!! They are delicious!

Helene Leclair

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Jennette A

Jun 9, 2019
0

I love General Mills Cheerios but I need the company to make the peach Cheerios a Permanent brand in Boston MA. If anything make the blueberry flavor a limited edition. My family feel in love with the peach flavored Cheerio the I went on a man hunt looking for them at every store and website.

Finally bought the last one on amazon. Please make my life a little less hectic and just bring the PEACH CHEERIOS BACK INTO OUR LIVES.

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Danny Luquette

Jun 8, 2019
0

Nutrena layer, Nutena calf starter had dust by at least 16ounces. Purina stocker grower texured was dried completely out. The only other product was not yours, but the game bird conditioner had it's packets of mineral in jelly form.

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Tammy Griffith

Jun 3, 2019
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I purchase my granddaughter a lunchable from our local Publix store in Seminole, FL. The lunchable was the nacho and cheese with the flavored bottled water. I packed it in her lunch today and when she opened it there was no nacho chips.

Therefore, she didn't have lunch today at camp. I would appreciate if you could send us a coupons so we can purchase more lunchables. I haven't opened the other four we have. Thank you for your time and support in this matter. Tammy Griffith

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Kim Teter

May 18, 2019
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I bought a several boxes of cinnamon toast crunch this week one box of the cereal was not sealed should I return this box to the store or can I get a refund? the best buy date is 18 JAN 2020 CF07:33 86

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Kathy Lasley

May 7, 2019
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I bought a box of Old Elpaso dinner kit with soft tacos and the foil wasn,t sealed so I had to throw them out.I always buy this brand and was very dissappointed plus ruined my dinner plans as I had already had everything cooked.I would appreciate it very much if you would send me a voucher to replace.I realize these things happen and am sure you are willing to correct the problem.Thank you very much

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James R. Hubbard

May 2, 2019
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I will not continue to buy any General Mills products a long as you endorse Ellen Degeneres. She is not the example I want my kids to see on the front of a cereal box.

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cynthia nichols

Apr 28, 2019
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I have literally grown up eating General Mills Cereals. I am now 48 years old, and I have a 22 yr. old daughter. During Halloween Time, my mother bought Count Chocula and Frankenberry every since I can remember. and so, of course as my own child grew up I kept the same fun and hilarious fad up in our family.

Muy daughter and her friends since they were in Kindergarten waited in excitement just like a kid does for Santa To come, just as intense as they loved this cereal as much as they did him. Literally! Anyhow, after being a teacher over 20 years in early childhood development and watching this world go from being able to go through the checkout at Walmart and a cashier asking how your days gone, to robot registers of which hardly every work, and

leaving you having to push the help…

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Stuart Friese

Mar 29, 2019
0

Love the blueberry biscuits but only got 3 in package instead of 4.

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JEANETTE CARLSON

Mar 17, 2019
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Today I bought a bag of family size Chex Mix hot and spicy at my local Walmart store and the expiration date is March 29th 2019 and they are stale.

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Deborah Atchley

Mar 17, 2019
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My complaint has nothing to do with cereal. Cherrios has been one of my favorite cereals since I was a child. My complaint is who you put on the front of the box for me to look at while I eat. Ellen!

Not liking it at all. It has nothing to do with her lesbianism . That's fine. I really don't care. It's her politics that is offensive She's too political to be mainstream and you guys act as if everyone has that same mentality and you act as if everyone thinks in that manner .

It's not ok to have to look at this lefty while I eat. I can guarantee you at least half of Americans feel like I do. I do not watch her show because of her political views. Don't stuff them down my throat with the ceral.

Put something more neutral on the front of my Cheerios. Tnanks. Hope you listen.

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edgar e rhodes

Mar 7, 2019
0

My family and I shall now Boycott All your products. If you think a comercial showing a spoiled boy screaming untill he gets what he wants is a good way to have customers buy your product, you are wrong. You are promoting spoiled kids.

Im sick of that garbage comercial so I told NO MORE G MILLS.

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Margaret Ciarlo

Mar 1, 2019
0

Dear Sir or Mam, 1 March 2019

I purchased a couple of family size of Honey Nut Cheerios, Anyway I tried to open this plastic bags and both of them had so much glue on them that when I finally did get them open the whole bag of cereal went all over my kitchen floor. Why do they put so much glue on the bags and boxes. I'm an older women and love these cereals. But it's very hard to open can you please ask them to stop putting so much glue on every thing. 23DEC2019 - CR 141207C / 1600012479. Oh I almost forgot to say that there are lots of burnt ones in these boxes. Thank you and God Bless Mrs M Ciarlo 9755 Silver Sky Parkway Unit 805 Reno, NV 89506

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Rodney Reuter

Feb 27, 2019
0

Purchased a Value Pack of Reese’s Puffs Treats at my local zeal-Matt. The box contained 15 regular bars and one sealed package with no bar enclosed. Code on box reads: 21AUG2019 RBRQ00 5904A

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Sherri Cox

Jan 31, 2019
0

I am a mother of 4 kids and I always buy the values when they r available. Im not sure what all I need to send u but ill send u what I got Totinos 120 count 4280002692 25 Jun 2019 ws16 268.

Hopefully u will correct the matter. Thank You Mrs Cox

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