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General Mills

1.0
113 complaints

Address

P.O. Box 9452, Minneapolis, MN, 55440

Customers frequently report receiving stale, hard, or poor quality products, particularly cereals, granola bars, and baked goods. Missing components (icing packets, insufficient contents) and difficult-to-open or poorly sealed packaging are also major recurring issues. Many customers request refunds or replacements and express disappointment with declining product quality control.

Common Issues

45% (26)
staleharddried out
25% (15)
missingno icingempty package
20% (12)
too much gluecan't opennot sealed
10% (6)
foreign objectstringplastic

Complaints

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Rodney Reuter

Feb 27, 2019
0

Purchased a Value Pack of Reese’s Puffs Treats at my local zeal-Matt. The box contained 15 regular bars and one sealed package with no bar enclosed. Code on box reads: 21AUG2019 RBRQ00 5904A

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Sherri Cox

Jan 31, 2019
0

I am a mother of 4 kids and I always buy the values when they r available. Im not sure what all I need to send u but ill send u what I got Totinos 120 count 4280002692 25 Jun 2019 ws16 268.

Hopefully u will correct the matter. Thank You Mrs Cox

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Filippa Ogden

Jan 24, 2019
0

I loved Lucky Charms cereal. I mean I LOVED Lucky Charms cereal. I ate a bowl just about every day..... until the other day when I put a spoonful in my mouth and felt something weird... I spit it out onto a paper towel, and it looked like..... I don't know WHAT it looked like. A dried up bug? Snail? Bark from a tree? Needless to say, I ran into the bathroom and was violently ill (I had eaten a small amount of the bowl before finding this "surprise"), twice. I have no idea what this thing is.... it looks almost like a fuzzy brown piece of mold...did I swallow any of it? I don't know. I DO know that I won't be eating any of their cereal again. Who knows what I HAVE eaten over the years that I DIDN'T notice?!??

I'd like some kind of compensation for throwing the box away AND getting sick…

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LAUREEN MILNES

Jan 19, 2019
0

Bought your product toaster strudels,t wildberry flavor strudles from Wallmart ,Jan 17 2019- horrible ! all dough ! The six strudels had less than 1 teaspoon of the fruit jam between the six of them. Disgusting thrown in garbage.WASTE OF MONEY? I would give you 0 out of 5.

14 JL 2019 MS 20:10 J3 3153422112 series112C

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Laurie Elmer Clark

Jan 13, 2019
0

Bag of 20 Grands biscuits frozen into one large clump of dough no bis could not seperate biscuits had to throw whole mess awawy, want my biscuits. Laurie Clark 7892 Hammond Lnn apt 15 Mecosta, MI 49332 I,m 83 and just have SS coimg in can,t afford these kind of misstakes

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Marge Jewell

Dec 29, 2018
0

Totally disappointed in your Crescent Roll packaging! I am an 88yr old widow in good health (I bowl every week in a league). I thawed out a large pkge of cocktail weiners intending to wrap them in the rolls and bake them for an hors d'oeuvre. there was no way!

I read the directions, used a spoon, a knife, smacked the roll against my counter and couldn't get the dang thing open! I had a neighbor (in her 70's) come over and try with no success. We had to wrestle the pkge apart and then the rolls didn't look like they had a separation line.

How do you people expect elder seniors to deal with this? The number on the UPC code mark is "184010". I have always loved Pillsbury's rolls but am rethinking my likes as of this escapade! and explain the proper way too open them!

and the Pillsbury…

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Rick scherer

Dec 27, 2018
0

Have been asking my grocer about Basic Four cerial for months now and just found out you all have discontinued making it. Bad form. Miss it a lot. Nothing on the market even comes close to it. Can you please put it back into production?

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Ellen Fiero

Oct 25, 2018
0

I am 65 yrs old have always eaten special k with red berries with out problem and loved them. Just opened a new box and the red berries were like chewing cardboard, they couldn't be eaten.

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Tami

Oct 23, 2018
0

Just opened a Betty Crocker’s lemon poppyseed muffin mix and lemon packet inside was cut open. Box was sealed with no cut marked in it and lemon packet was cut on both sides.

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Joe Linman

Oct 22, 2018
0

Is the small 14 oz box now the only size available for Wheat Chex? It is the only size Safeway (in Central Oregon) stocks. That is very inconvenient, uneconomical and annoying. Any way to buy larger boxes? Suggestions?

Joe Linman linman@bendcable.com 541-350-1260

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Britni

Oct 22, 2018
0

I bought the captain crunch ghost for my kids, and they were very disappointed when the milk was not turning green.

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Kim Stanford

Oct 22, 2018
0

We have a box of Cinamon Toast Crunch and used a good portion of cereal when a long black string came out of the box. I would like a compensation please. Since we are having to throw the cereal away.

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Mike Selenka

Sep 22, 2018
0

Bought a 12 pack Nature Valley Fruit & Nut chewy trail mix granola bars. The dark chocolate and nut bars had zero chocolate in all but one of the bars. I can buy lower priced items but really liked your quality until now.

I think you need to improve your quality control.

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Dawn Norman

Sep 21, 2018
0

I found bailing twine cooked into my nature valley granola bar.. I've tried uploading pictures but your sight is not allowing me to.

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Dianna Woodruff

Jul 24, 2018
0

I purchased the Bugles and they were not fresh as they normally be bar code 016000451285 exp. date 26 Apr 2019 MG 0868 07 my address is 2525 Charleston Ter. Decatur Ga 30034 telephone #404-447-1983

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Prianna WEATHERS

Jul 23, 2018
0

Only 34 bars in pack 1600049309. 159 adells drive riegelwood nd 28456

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Pamela Mckoy

Jul 7, 2018
0

Not as much cinnamon and coating on cereal as usual Pamela McCoy 1763 horseshoe bend Erwin nd 28339

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Cheryl Pearcey

Jul 6, 2018
0

I submitted a complaint on june 19th 2018. The complaint qas in regards to my box of toaster strudels which came without any icing packets. I am writting again today because it was over 2 weeks ago and I'm yet to hear back from you besides the corporate email I received immediately after emailing my complaint which said I could not reply to.

I am attaching my email i have received from your corporate office.

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A Oshinski

Jun 20, 2018
0

Fiber One Brownie Bites 16000109643. 5 pouches in the box, all had crumbly, broken brownie bites. Outer box was not smashed. Unhappy with the quality.

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Edward E Scarbrough

Jun 13, 2018
0

I purchased. Your hamburger helper crunchy taco. Followed instructions to a tee. It was so salty i couldnt eat it i wasted my money and time. I am not happy

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Tem Fugit

Jan 27, 2018
0

I enjoy the Nature Valley Blueberry Biscuits for a morning snack. I buy the 10 pouch value pack. However, at least one or two pouches in each box are short 1 biscuit, 3 instead of 4 in the pouch. Can you send me a voucher to compensate me? I have been using the product for over a year and eat one pouch per day. Thanks for your help.

Address: 3323 Homestead Ct Napa, Ca 94558

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Lesa Morice

Nov 21, 2017
0

I bought what said a 2 crust deep dish pie crust. When i opened the package there was only one crust. I dont have time to be running all over the place. When a product says 2 I expect 2 to be in the package.

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Richard Boeh

Nov 21, 2017
0

Bought Pop Secret Jumbo with Measuring Cup. (Could not find any lot number).

Tamper seal/label was wielded on tight. No perforations. Had to use scissors to remove resulting in the (needless) measuring cup dislodging and half the contents spilling on the floor.

Bad design, bad label arrangements, very unsafe.

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giles belski

Oct 29, 2017
0

I was eating Corn Chex cereal yesterday morning and saw some questionable looking item which when I examined it up close was some sort of larva. I almost threw up when I realized that I had probably, unknowingly ate some earlier.

I took and saved a picture of this on my phone and also a picture of the box it was in. I think this is unacceptable . I experienced no reactions, other than the nausea and hopefully nothing else that i may not, at this time be aware of.

I dont think I will ever again eat ANTHING that General Mills produces after that awful experience if that is the best they can offer in product control. Very disgusting and I still shutter when I think of what I may have ingested other times!!

If you require a picture of this , I do have one to protect myself if some health…

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Angie schroer

Sep 18, 2017
0

About half way through my bag of bold chex mix I pulled out a pretzel and a chex was stuck to it by what I first thought was a medicine capsule but looking at it closer it appears to maybe be a glob of glue perhaps. These are my all around favorite snack and I am just concerned about what the object could be.

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Dawne Coward

Aug 30, 2017
0

I have fallen in love with Nature Valley Almond Butter Biscuits, but I'm just a bit frustrated at this point. Recently, I purchased a package of 10 biscuits, and this morning I opened the third pack from that box of 10 that has contained two plain cookies with no almond butter in between them.

No, this isn't a HUGE deal because the plain cookies are also really good. BUT, I much prefer them with the almond butter.

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Pat Blaylock

Dec 15, 2016
0

Purchased a tube of crescent rolls. UPS 069700 00067 3. When unwrapped the dough was a blob. You couldn't tell if they were crescent, squares, circles or none of the above. I had to piece them together like a big puzzle.

Very disappointed since this is not the first time this has happened. Hoping to here a response from General Mills corporate at your earliest convenience.

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Sara

Dec 7, 2016
0

I am a cereal fanatic especially your brand of flavors! Now so is my 3 yr old daughter and we can't afford much so when I see the chance to receive a toy inside the box of Trix cereal she loves the toy troll that said was included inside the box was not there and even worse she absolutely loves trolls.

So made me feel so bad that it wasn't inside the box. I know sounds so petty but to some people that can't afford the big things we teach our kids learn to appreciate the little things in life and this was little thing that let her down. If is possible send her one in mail would be amazing. Would make her happy and she is one that don't forget and be so grateful for it. Thank you kindly for reading this and hope you can help me out. Enjoy your day and happy holidays!

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Nisha

Nov 21, 2016
0

I recently had a craving for cinnamon toast crunch. I went to the store and bought the biggest box I could find. I prepared a nice bowl and they seemed a little darker than usual. I thought nothing of it.

I sat down to eat them and they were definitely over cooked. They were burnt tasting. I couldn't even eat them with the milk on them. I really wanted them and was contemplating crying. I am very disappointed now.

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Paul Wasielewski

Nov 13, 2016
0

There were several hard clumps of what is normally dust at the bottom of the cereal. The box was stored in our normal location. The date of expiration on the product was 02 MAY 2017 BU 222406 A.

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Janet Aglietti

Oct 8, 2016
0

Upon opening pie crust from plastic - a foreign object (about 1/2 in long - almost like a soft plastic was imbedded into one corner of the pastry. I opened the dough & the object was like a pliable plastic.

Then the other half of the dough had a /4 inch of the same foreign object. Had to throw out the whole crusts.

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maureen pomaranski

Sep 13, 2016
0

My value pack was no value. Several packages of Fiber One Cheesecake bars. The Salted Carmel contained only one-half of a portion. Very disappointing when you are away from home looking forward to a snack. I expect better quality control from General Mills.

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Jennifer Van Dyke

Sep 9, 2016
0

I bought a family pack (12 ct) of Fiber One brownies. I opened the box and grabbed 2 out and tossed them in my bag for work. Upon arrival, I took notice that the seal on the packaging was never properly sealed leaving the brownie exposed to the elements.

The box will be disregarded when I get home.

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Renee Horne

Aug 30, 2016
0

I purchased a box of Raisin Nut Bran with almonds and covered raisins. The raisin's were like gravel, hard. The flakes were quite hard also. I was afraid I'd break my dentures, that's how hard the cereal was. Did General Mills corporate change the recipe or something?

I used to love this cereal, but no more. The expiration date for this box is 11JUN2017.

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J Steele

Jul 4, 2016
0

I purchased a bag of Nature Valley Granola Protein (Oats 'N Honey) from a local Meijer's store that I shop at weekly. When I open the bag a week or so after purchase there is some type of paper towel like product in the bag sitting right on the top.

I checked the date and it is still within the expiration date. It turned yellow in spots where the granola has been toughing this paper towel. I am will never purchase General Mills product again, scared what may be in the next bag/package.

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mary lewis

Jun 10, 2016
0

Why did General Mills executives make the decision to stop making banana nut cheerios? I love the strawberry cheerios and i am currently purchasing these because i can not find banana nut at any store. Will you continue to not make them?

I guess I should not get to used to the strawberry ones either? It sucks every time a customer finds something they really like the company stops making it. Why?

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Joyce Michalski

Jun 5, 2016
0

My husband and I love Betty Crocker Lemon Poppy Seed muffin and quick bread mix so I wanted to surprise him so I bought one Saturday, 4 June 2016. On Sunday I made the bread and to my surprise there was no lemon glaze in the box although on the box it said "with pouch of lemon glaze. I was very disappointed.

I like Betty Crockers cakes and brownies. The glaze is what makes it taste great.

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Karen

May 16, 2016
0

I was very disappointed to see that after reading the label and seeing all the advertising of removing all the additives that the TSP still remains in General Mills products. I stopped eating my fav cereal 15 years ago and never feed it to my children. I tell all my friends and anyone I see reaching for the cereal. I would really love to know why this harmful substance is still in your products and most children's cereals when your fruit loops doesn't contain it?

These are all under the General Mills products. Would love to be able to enjoy this product again someday. I will continue to make people aware of trisodium phosphate in your products. I am a concerned consumer. Please don't give me the bull of it being in trace amounts. It just shouldn't be there.

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Jan Blackwell

May 11, 2016
0

I purchased a box of Total Raisin Bran. I fully expected to eat flakes and raisins, but I didn't expect to encounter pebble like substances scattered throughout the box of cereal. They cannot be chewed, and are quite a shock when you bite down on them.

I got so frustrated I ended up tossing 1/2 the box of cereal. The "Better If Used By" information is: 12Feb2017 CW125901. I don't know if anyone else has complained, but I was disappointed with the quality of the cereal. 00 a box.

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Nancy LaMadeleine

Mar 25, 2016
0

The other night I opened up a can of Ex long Asparagus 15 oz can. as I was pouring them into a pan to heat them up. It was unreal, they were the size of a blade of grass. what happened to quality control.

Some grasses are bigger then these were. These should have not been picked for consumption. They were hideous. I will be changing my brand from now on.

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J Scott

Jan 26, 2016
0

Well last year i was shopping @ walmart store in camillus, ny and happened on boxes of cookie crisp cereal special edition, i bought a box and went back to get another box & there was none, the special was off & i also checked other walmart locations & to no avial. Now they still sell the chocolate cookie crisp, which aren't very good tasting.

Why did they stop making & selling the vanilla cookie crisp. Now the limited edition ones that were being sold during the christmas holiday did not taste like the old cookie crip use to taste, but they were ok, so did you all change the ingredients for the vanilla cookie crisp and

will you start selling the vanilla cookie crisp again with the old recipe? Would love to see them back on shelves.

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Dan Roth

Jan 22, 2016
0

Why did you stop making Banana Nut Cheerios? This was some of the best tasting cereal on the market. I will no longer buy General Mills Products, and this is a fact! And don't think I'm the only one that feels this way. Bad move General Mills.

Bring back the Banana Nut Cheerios.

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Glen

Jan 14, 2016
0

I bought a betty crocker super moist carrot cake mix last nite at the dollar general store near my home in mayfield kentucky. After mixing all the water eggs and oil in a bowl i opened the cake mix to find the cake mix was not carrot cake but spice cake mix.

I love carrot cake but hate spice cake so here is my complaint against General Mills. I am not to happy with your quality control who can't tell the difference from carrot cake and spice cake.

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Kenneth Simoneit

Oct 20, 2015
0

While consuming honey and oats granola bar, the last piece contained a small caterpillar cocoon. The caterpillar was alive and well, I will no longer purchase your products, I have pictures of package and caterpillar, which I will share.

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Dawn Garside

Oct 1, 2015
0

I purchased 2 boxes of Nature Valley Crunch Bars -Almond Crunch the other day. All of the seals on the individual bars are not sealed all the way. Needless to say they are all soft, not crunchy! Just thought you should know.

I don't have a printer at this time in case you would want to send me some coupons towards some replacement packages, please mail them.

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Anonymous

Apr 15, 2015
0

We all like something that is quick and easy to have during breakfast especially since we are busy rushing to office, That's ready-to-eat cereal. Compared to those who don't eat cereal, those who do get, Less fatless cholesterol, more fiber.

When it comes to meals, breakfast remains the main important part of our meals and what best that having cereals. General Mills have loads to variety to choose from so that one can make a healthier living. We tried many from Chex to Lucky charms, Cinnamon and Toast, Big G cereal, all of it has some real great taste and nutritional value that is good for our body.

General Mills not just have this but also Baking products, pizza, pasta, soup, yogurt and many more. Real quality products that one can rely on.

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