Gold's Gym

I told the manager that I will be moving out to another state and requesting cancel my membership. But they keep charging me $5/mo

The women's showers are in serious need of repair and cleaning their are missing tiles in showers mild and mildew everywhere in all showers their are 2 showers that don't turn off, and the shower heads spray water even outside the showers soaking your towels on the hook and your bag and all contents.

The hot tub floor and walls are brown with blue patches, and the water is extremely murkey, when you turn on the jets chlorine bubbles like soap 2ft tall, many of the machine pads need replaced because of rips and tears and holes. Most of the machines need maintenance on their screws and bolts because they are loose or worn.

Majority of the equipment is really dirty and has rust spots around critical areas. Most of the electronics on equipment doesn't work. And the staff doesn't seem to…

One lady called me from Toowoomba gold gym and she was so rude and she was not ready to explain about my queries. She was called me to collect pending payments! I was wondered!! This is the way you treat your customers?

She called me from the below number 07 4602 9991

I am a member at the Golds Gym in Capitol Heights Md. I have been a member for several years and have not ever experienced the rudeness or unprofessionalism that I experienced today. I have a friend who is here visiting for the holiday, and I took her to the gym for a quick workout.

I was greeted by the general manager Jeff who told me I need to pay $25. When I asked about what happened to the bring a guess for free he told me this was over and been over for sometime.

I explained that I come to the gym at least 5 times a week and had witnessed members bringing guests. Jeff told me I need to pay. When I looked on the website I saw that there was a guest pass that could granted to someone.

When I told Jeff about the guest pass, he stated he knew about the guest pass. I asked him why he…

I am writing with regards to the irresponsible and unfair behavior of the gold's gym manager at Gold's gym Bowie, her name is Erica carpenter, I had an unfair outstanding balance with them and collections were harassing me I went to the gym and spoke to the manage Eric carpenter to settle the account and we agreed on a monthly payment plan however she promised to send me a notification before deducting the payment from my account but

due to their irresponsible behavior they failed to fulfill their promise the payments were taken out of account which is absolutely fine but then their collections agency reported my account to credit bureau even though I already settled my account with the manager Eric carpenter, I went to the gym twice to see her and the employees were rude and said she is…

After having been a member for about 3 years, and never had any kind of problem, I want it to file a complaint on Gold Gym West Hollywood for being abused, and threatened for no reason just for being an Orthodox Jew for a supposedly General Manager who does not have anybody above him, they can have this kind of employees intimidation client for no reason

Assistant Manager was picking up weIghts and pinch collars. I was using the preacher curl stand by lifting straight curl bar off stand to curl. Assistant Manager is was right beside stand when Assistant Manager intentionally placed two pinch collars right on the bottom base of stand where I was stepping up to get closer to lift off stand.

This was totally rude and not a safe nor appropriate area for pinch collars to be left in the way. This occurred at Round Rock , Texas near I-35.

Absolutely the worst gym around. There’s only 1 gym in the area that requires you to have parking passes, instead of letting visitors who dont normally go to that location know that you need a sticker pass on your car or will be towed, they just let 6 or 7 cars of clients in the gym get towed.

Someone needs to be letting clients know as they walk in that they need a pass in their car or it’s getting towed. Literally how is that fair we pay to use the gym and was not told we needed a pass it’s not like you need one for other locations so why would anyone know without being told otherwise.

I would love if someone from corporate would reach back out and help me resolve this situation before I have everyone I know at golds cancel their membership. Horrible horrible customer service.

I fear retaliation. Thanksfor your attention to this matterh

Rancho Cucamonga Golds Gym

I booked and paid in full for 36 personal training sessions at a cost of around $2400. I asked for sessions at 9am mon , wed , fri . The manager Arlene booked me at 11am with Brandon for the first session which I agreed to under the impression from Arlene that when I met Brandon I could book him for 9am moving forward , however when I met Brandon , he informed me he doesn't start work till 12pm so can't do 9am. I then spoke to a member of staff called John and expressed my desire to train at 9am. He spoke to someone and I was put with Victoria. I have so far had 23 sessions with Victoria; out of these 23 sessions she has been late 11 times. In addition to this she has cancelled on me for a whole week commencing 17th July due to illness [no other trainer was…

Ranco Cucamunga Golds Gym I booked and paid in full for 36 personal training session at a cost of around $2400, I asked for sessions 9am mon , wed , fri . the manager Arlene booked me at 11am with Brandon for the first session which I agreed to under the impression from Arlene that when I met Brandon I could book him for 9am moving forward , however when I met Brandon , who informed me he doesn't start work till 12pm so cant do 9am.

I then spoke to a member of staff called John and expressed my desire to train at 9am .. he spoke to someone and I was put with Victoria. I have so far had 23 sessions , out of these 23 sessions my trainer has been late 11 times in addition to this she has cancelled on me week commencing 17th july due to illness [no other trainer was provided to cover] the…

At the 1973 Malvern ave location in fullerton ca the staff are always very friendly and professional. Despite this the lap pool water temperature has remained below its normal 86 degrees since monday morning. I doubt the pool man will be working this weekend. Every other day this week i am told "we are (of course) aware of it and am (of course) working on it." PLEASE GIVE HIGHER PRIORITY TO GETTING THE WATER TEMPERATURE BACK TO NORMAL. It is the best lap pool in orange county. Thank you.

PS I am that old man who shows up EVERY MORNING and lap swims for an hour or so and can be reached at 714-270-7327. Thank you.

Tvs broken for several weeks. Pool is disgustingly dirty. Locker floor freshly mopped, very wet after senior water aerobics. Very dangerous. Elevator broken very often. Several showers inoperable for quite some time. This place is worse than the former 24 hour fitness.

After a small debate about machine priority today , 3 employees define themselves as the manager , were laughing with the subjected members who took my place in the equipment while i was waiting for a resolution , i ended my training with a big disappointment and a smaller belonging to the place

After a debate about machine priority , 3 employees define themselves as "the manager " were laughing with the subjected members who took my place on the equipment while i was waiting for a resolution , i ended up my training with a big disappointment and a smaller belonging to the place

I need to change my branch to another one or cancel it even if 10 months are left from my annual membership

My account 2916

Phone 01010036566

I have been a Gold member since 2006, and occasionally bringing a guest has been the sole reason I maintained my higher tier membership.

However, I recently received information that I can no longer bring a guest, which was the primary benefit I valued. The manager informed me that my membership still includes additional features like tanning, but as a person with a brown complexion, that particular benefit holds little relevance for me.

After careful consideration, I made the decision to downgrade my membership. To my surprise, the same manager informed me today that I would be required to pay an $80 enrollment fee for the downgrade. I expressed my confusion, stating that it doesn't make sense as I am already a member.

In response, the manager explained that some individuals were…

Shane Williams

Account number: old - 0747433087

new - 0747447115

April 02 2023 I went to Gold's gym downtown Los Angeles. Around 1:30pm I went into the men’s Sauna. I sat on a rusty nail that was sticking about an inch or two from the seat. The nail cut my lower thigh and ripped my underwear. I jumped up, and one of the guys inside the Sauna went to report the incident at the front desk. I took a quick shower an As I was getting dressed I noticed an employee with a drill in their hand. I explained to them I was just cut in the Sauna. Francisco A. Explain the incident was reported and that’s why he was sent to fix the bench. I ask Francisco if he can assist me with telling a manager. Francisco Fixed the bench and together we went to the office to report the incident to Manager Sandra.

I…

Reference to Gold Gym in Live Oak Tx. I had submitted a complaint about no clock in the main part of Gym. A clock was installed within a week. The problem is three weeks later the clock does not work.

To put up a none working clock after not having one for over a year is sad, for a respectful company.

I spoke the people on the desk when you go to gold gym. They r nice but they have a broke system in which they have ways to keep charging you One wiuld be coming to the gym to cancel

Now I talked to customer service and had my gym membership canceled. They told me it's canceled and you will pay the next months membership fee and after that you will not need to.

2 months later they charger me again Now when I called they said there was no record

I have filed a claim and dispute through my bank and they have made it extremely difficult to cancel. Please avoid this gym as they are have a bad scammie system in play which will trap you

In February 2022 I informed the manager about a missing clock in the workout area. There were two other clocks, one upon entry and approximately 13 feet away another neither being in the workout area. The manager informed me it would be replaced.

Approximately six month I inquired about the clock to be told it was in. Approximately months later I inquired again. At the end of March 2023. I advised the manager I would filed a complaint if the clock was not up I n three weeks.

I went to the facility on April 15 and the clock is still not up. It appears to me that someone feel comfortable not getting a simple job done. To me a leader leads from the front and getting permission from. Subordinates .

No excuses as I told someone else.

I been a member of golds gym for over 5 years and never had a problem with my perk (points) I requested and was eligible for a free month due and never received it. I was charged the following month and to top it off, manager at West Covina golds gym (Frank) lied to me.

Frank verbally said to me he was going to give me a month free due and that was not received there for I am no longer looking to be apart of golds gym. I would like a refund for the past 2 months thank you.

The music played at the gym is horrible! It is racist and offensive. Furthermore, I have a marketing degree and this music is so far "OFF THE MARK" when it comes to matching the membership. I'm looking at other fitness centers because I can't stand being bombarded with this racist music. Where is the inclusiveness? There's no variety of music played!

I'm not alone in my opinion. Talk among the members in the locker-room is in lock step.....the music sucks! Please change the music to be inclusive or else run the risk of losing members.

Thank you.

Signed up at golds gym at 3060 westchestwr Ave. y. 10461 On about 2020. When covid hit and golds gym in bronx new york would not let people in with out a covid shots, the gym in the bronx signed me up in golds gym in new rochelle and I did not have to show proof of a covid shot. y. 10461.

I was in the women's locker room getting ready to undress and shower. The door opened and a man's voice gave a 20 second warning he was entering. The women scrambled to get out of there but I was getting my things.

He came in with another man opening lockers and saying they were there to repair the AC. But if so, why are they opening the lockers? The tall man kept glancing over at me and looked perturbed. He then came up gruffly and asked me my name.

I told him why does he need my name. He stated he was the manager of the gym. I felt very uncomfortable how he was looking at me and left the locker room. I stopped at the sales desk to inquire how to cancel the gym membership.

The manager apparently had followed me and was in back of me and said, Don't bother him. You're bothering him. I…

The new manager at the La Mirada location is a complete jerk. He spent the whole day following people around telling them what they can't do....this man does not posses the people skills to be in management at a club like this.

I am not making a complaintI am hoping this goes to corporate office for a State college in Lincoln Jared the general manager at the gym very professional I have brought in myself in five members and cousins in the last 2 months and we are excited to be at this location please extend his stuff out that he is very loved very professional kind and love and general manager and that's why we have tend to put a monetaries at this location God bless you I hope this gets the corporate for a very valued and good review

This is specifically for the location in Cedar Park Texas known as the Cedar Park location on the app. I have been a member since 2010 and signed up at this location and have never seen this location so poorly run until the past few years.

I workout at this location along with another one 6 days a week and they are complete opposites with cleanliness, customer service, working equipment, and management. I have completed the surveys many of times that are emailed to me for this location which I always get a bs response from the terrible Club Manager who could care less if anything works in that gym or if it is clean.

For 6 months a stair master has been broken, the 2 row machines have been messed up for a year with the straps not staying tight, the screens not always turning on, the…

Trash everywhere, building doesn't seem uo to code in major violation! Watsonville, CA 95076

Management is non productive & is non compliant

Will report to the Better Business Bureau

Temperature in pool area is way too cold. Steam coming from water. Very uncomfortable. Music is so loud in pool area and locker room, can’t hear instructor or each other. Pool bottom is filthy. many can’t use stairs. More like the old 24 Hour Fitness. Not good.

WORST COSTUMER SERVICE EVER WONT LET ME CHANGE MY SHOES IN THE LOCKER ROOM, like where do you expect me to change my clothes? and then threatened to cancel my membership because i wore crocs but i have my shoes in my back pack and i’m changing in the locker room

I have asked to clean and heat the pool for winter months since 3 months ago and the manager says spare part is in back order. Yoga Classes are constantly being canceled because teacher quit, dirty bathrooms, bad attitude of front office People. I regret I paid a whole year in advance.

To whom it may concern. I have cancelled my membership on 9/3/2022 and return the membership cards at the Islip, NY Gym. I am still receiving the phone calls and mail from collection company. I have a copy of the receipt of cancellation for your view if you want me send it to you, please provide an email address so I can send it to you. Please take care of it immediately. You can contact me at the email and the phone number provided below.

Regards S. Ather 917-520-4320 ather.acona@gmail.com

Sir(s):

Many of my friends who are members of other fitness gyms have been complaining of the same issue I have been experiencing as a new Gold's member. It seems, prospective members never hear any corporate policy regarding just how long a member may "stay" on a specific machine. Often, I'll ask other people if I could "work in" with them if they are just sitting on a machine outside of finishing a set. Invariably I'll hear variants of the following: '...I've got 2 more sets...or, come back in 5 minutes....or, my partner and I are using this machine for the next 30 minutes..." I've always comported myself by finishing my single set and immediately relinquishing the machine- even if I'll need to do a dozen more sets that day on it, and even if I'm the only one in the gym. So, my question…

BAD EXPERIENCE. Did not allow us to use our one day pass , because we weren’t from Arcadia . We live in Baldwin park . This was our closest location. The girl proceeded to say we needed to buy a membership in order to see the gym.

Why do you guys offer a one day pass if your not gonna allow anyone to check out the gym before becoming a member .

I was trying to bring my little brother into the gym and my step dad was already on the way 2 minutes out and he wouldn’t let us in even though we work out there everyday and when I asked him if he was serious he told me I couldn’t work out anymore and told me to leave then I asked him why and he told me he would give me a strike and revoke my membership.

This employee’s name is Luke and gave me a very difficult time and put off my whole mood. Think it’s time to find a new gym.

I have been trying to update my billing information for 2 month. My membership monthly price changed so I asked the general manager about the price change. The general manager Nick told me that he had no idea. I asked him to please figure out why my membership’s price changed before I update my billing information.

I have been coming in weekly to ask if he figured it out. His answer is always no just come in. Now when I try to come in when he’s not at the store I have to explain myself to the employees so they can let me in.

I asked Nick if he would waive the late fees and I would update my billing information. His response was cancel your membership and get a new one.

Hello, I am a Gold's Gym member in Pflugerville, TX 78660. I have been attending classes at the gym regularly. Recently our wonderful Zumba instructor left us and that has been devastating for MANY of us. Our Wednesday night Zumba class was something we all looked forward to but due to terrible policies by Gold's he left.

We would like for him to be reinstated with the pay and respect he is due. His name is Eddie Curiel. Please please bring him back, they have replaced zumba with tone but that class is not very full and we no longer have zumba at the Pflugerville Gold's.

I know members have left because of this. Please reinstate Eddie!!!! We miss ZUMBA :((((((

Hello

I have been a member at the Golds Gym In Thousand Oaks for the past 6 years and recently everytime I go there the volume of the music is so loud that it makes for a very stressful workout. Not only is the music loud, but there is no variety of the selection of the music. The other day I overheard a group of older gentleman complaining that the music is to loud and that they have complained countless times and nothing has been done about it. They said one of the only reasons they don't cancel their membership was that the price is affordable, or else they would have canceled. I myself was there the other day and I noticed many older people who looked very bothered by the selection of music and the volume. I have been to many other gyms in the past and not one Gym plays there music…

I have been coming to this gym for a while. I have a service animal. A young manager type gentleman. Wanted to know what my dog did for me. I told him he wasn't allowed to ask me that. He decided to explain to me that he was I tried to explain to him that I had seizures and she helped me with that.

But I should not have even had to say that. Then he threatened to revoke my membership. And call the police on me and threaten me with trespassing. I called the police myself. I left I'm sitting out front right now so I would not cause a spectacle.

It was totally terribly demeaning. It's maybe so sick I having to get a ride home. Just not right.

Hello

I have been a member at the Golds Gym In Thousand Oaks for the past 6 years and recently everytime I go there the volume of the music is so loud that it makes for a very stressful workout. Not only is the music loud, but there is no variety of the selection of the music. The other day I overheard a group of older gentleman complaining that the music is to loud and that they have complained countless times and nothing has been done about it. They said one of the only reasons they don't cancel their membership was that the price is affordable, or else they would have canceled. I myself was there the other day and I noticed many older people who looked very bothered by the selection of music and the volume. I have been to many other gyms in the past and not one Gym plays there music…

Left my shit in my locker room as always to go for a 10 minute sauna session and I never leave it locked cuz it’s just a quick sess but some dickhead stole my beat headphones, AirPod case, MY TANKTOP AND GLOVES!! Makes no fucking sense. I’m heated.

I don’t blame the employees cause they can’t really do shit, maybe check the camera from people leaving the locker room but who knows the exact time. It was sometime around 5PM-5-15PM on Friday the 17th.

Hello, my name is Tanner Ross and I am a member at the Golds gym in little elm texas. Me and my friend had a disturbing interaction at the gym today with the head manager there. We have been working out there for about a month and a half and have never had a problem, but today the manager approached my friend and proceeded to threaten him and

say he was going to cancel his membership and kick him out if he was caught “training people”. He was extremely aggressive towards him and me and yelled at my friend while accusing him and said “I walked around and didn’t see you working out at all” when clearly me and my friend were visibly fatigued and sweaty.

Me and my friend workout there almost every day and have never had a problem like this. I am astonished how someone with this kind of…

The ladies section in HBZ gym in Al Ain is extremely hot. The mixed gym is cooler. I have complained to the trainers and she said there was a problem with the AC, This was more than a week ago.

It was so hot that I could not complete my workout. At least provide fans.

I felt like I was in a strip club the lady besides me said that it was ugly. The music was all about Dicks, pussy, and creaming it.

Gold's gym is overall a horrible gym. I had many issues with their billing department and their training department mainly. I paid for training sessions I was not getting and when I tried to get those sessions no one would tell me why, but they were not giving me my sessions.

Finally, Joshua, who was the last training manager I talked to, promised me I'd get those sessions and I called again to inquire about the remaining sessions and learned that the Coach is on a military deployment and I need to wait. I requested the manager to process the refund on PT sessions for the month of April because I am moving out of the State and I had turned in my cancelation notice as well which has been approved.

They do have staff to support and they harass their customers by saying you have signed…

I have been a member of Gold’s gym in Glendale since 2021. I always enjoyed coming to Gold’s gym with my friends. And this is what happened on April 30, 2022. The manager of Thomas Oneal came up to me and in front of everyone started shouting at me, he claimed that I was doing personal training and he would cancel my subscription if he asked me again.

I don’t know English well and tried to explain to him that I don’t train anyone, I come here with friends and we train together for a year. But he continued to be aggressive with me, claiming to see me all the time with several people at Gold's gym.

It was difficult for me to say anything and I was frightened by such aggression on the part of the manager. He offered me an interpreter, we went to the reception and there was a manager who…

Treated rudely by staff at Golds gym on Randleman Rosd Greensboro NC

Hi, I filed a complaint for one of gold’s gym branches in Egypt (golden heights) over 3 weeks ago and was promised that the problem will be resolved. The issue is still opened and no one contacted me. The complaint is related to leaving my son ( a minor below 16) unattended during the training sessions although the engagement was to assign a PT during his subscription period.

This was not the first incident and I raised the concern before to golds gym management. I stooped his training due to the risk associated with leaving him alone and i asked the management for a refund of the remaining sessions.

I appreciate if this issue is taken seriously as it really affects golds gym reputation.

I’m not able to speak to representative in regards of multiple times and months now having to come in faculty paid to cancel my membership have the receipt and still being charged this is unacceptable and unprofessional and a big damn inconvenience. The fact the gym doesn’t even answer the phone

As a golds member before attending UTHSCSA and prior to the app, anytime I forgot my badge or keychain with my member barcode, I used to provide an employee with my phone number to enter the facility. Today I walked into your facility near campus (Medical Center, SA, TX) and informed Elsa Villanueva that I needed a badge/keychain with the barcode because I lost my previous one. Ms.

Villanueva told me that I needed to provide a form of ID. I was caught off guard and turned away to go grab one from my vehicle. When I returned I, of course, wanted to question this because Gold's gym has a photo of me and that's normally how I assumed I was able to enter all previous times.

However, I assume Elsa Villanueva did not like that I questioned her and immediately responded to me with a rude tone…