Gold's Gym

Extremely disappointed by the service I received from Gold Gym manager in Lagrangeville, NY location. Manager name is Joe Detz. I explained to Mr. Detz, I when I place membership on hold, with the person at the front desk, it was due to medical reason and not due to covid.

He informed me that, the information on the form does not state such. When I asked what the form says, Detz states Covid. I explained that is in correct. Then he says, ‘well it your word vs. his employee’. I stated to him that I clearly remember stating it was due to health issue as I was having difficulty walking and suffered from weakness in my leg due to my back.

He did not seem to believe me, so I offered to show him medical records which he was not interested in seeing. Anyway, Mr. Detz raised his voice, was…

I have spoken with management at the gold's gym in Greensboro,nc brassfield location on battleground avenue. Alot of people aren't wearing their masks and put other members at risk.

Also African Americans are being approached by your staff and told to put on their masks. White people and Asians are clearly breaking the rules and no one says anything to them. I saw an employee white woman not wearing her mask.

This is a double standard and black pet shouldn't be e the only members who are told to comply with mask wearing. I am very upset and if this policy doesn't change. I'm going on Facebook and Twitter and contacting local and state officials and the attorney generals office with my concerns.

" Yet, he said that he did not have a brochure that spelled out these benefits, but that they would be spelled out in the contract. Yet, the contract didn't spell out the key details in any way. Indeed, when I pointed this out, and that he had verbally contradicted a number of details published in print and on the website, he got progressively more angry and aggressive.

This seemed like a practice scam to put people into long-term contracts without being clear about the details. The aggressive and angry tone was inappropriate and likely a pressure technique to force folks into contracts.

I submitted a cancel notification cetified in the mail 3 months ago and no one signed for it so it was sent back and I’m still getti charged for a membership for the state I don’t even live in? How is this even ethical

Golds gym in McAllen on dove told me I could no longer workout there because my ex boyfriend works out there also and i make him feel uncomfortable I guess the general manager Oscar Sandoval is his friend ? Because I asked had I broken any laws and he said NO but I’m the manager and i can make this call I pay my dues monthly like the next person and

to be told I cannot go workout there any longer is discrimination and i will be filing a complaint with corporate and I’m going to mention this to my attorney as well

Hi, I cancelled my membership October 2019 due to the fact that I was moving out of state. I did this in person and yet they still are taking out a monthly payment. 95 I have not used your Gym and do not live near one.

Why are you taking out my money for a service that I do not use. Since your staff in Bowie Md cannot take of this for me I am reaching out to you. Should I reach out to the President of Gold's Gym to get my money back? Thank you. Teresa

I was totally offended by a manager of one location here in san antonio. This is a problem i have had more than once and cant seem to find who to talk to about this.

They told me i can cancell my membership, and they said it is already cancelled but still charging to my bank account, then now thy said i can cancell my membership but i have to pay $200

Customer service lady around 2:30 refused to let me workout because my payment was declined. However I was charged twice in one month. I also was allowed in the past to workout while waiting a week for my paycheck. I told front desk lady that I will deal with it tonight when I get home. She refused again. I told her that I would give her credit card info but I did not have card on me. I then asked for a number so I can pay or get this resolved. She had to give me 4 different numbers before i got the correct one. I got mad about it then SHE BEGAN LAUGHING ASKING ME WHY I WAS MAD.

she thought it was funny that I could not work out laughed that my payment was denied thought it was funny that i could not make payment Thought it was funny that I waited 30 plus minutes to finally reach a live…

Manager does not speak with the customer when you have a problem. People get into the pool, sweating without a shower . Manager stated he can't say anything to the customer. But it's okay for me watch him get into the pool and may cause me to become I'll.

Re: 26 Maryland Ave., Rockville,MD There is a screeching baby who is brought into the gym regularly by an employee. This baby has an ear piercing scream which she emits regularly and continuously. I have complained that this high pitched scream causes me ear pain and headaches. Today my husband and I had to leave the gym due to this disturbance.

Therefore we are canceling our membership, effective immediately and not paying for related coaching sessions that were planned.

Barrie and David Friedman

I have been a membership at Gold’s Gym located at City of Arcadia mall in CA for about over 4 years. Today 10/18/2019, it’s about towel issue. There is no any notice to members about policy changes (at least, I have not received or seen any notice about it ).

Here, I’d like to complaint/claim General Manager at City of Arcadia Mall branch/ franchise. Without asking any details, he yelled at me and angrily pointed at me and affected my training class seriously. He angrily pointed at me and yelled he can revoke my membership anytime.

He badly said I am not a very important member to Gold’s Gym etc.. This was my very very very very bad experience at Gold’s Gym today. I don’t know how Gold’s Gym qualify General Managers for each branch/ Franchise.

I felt discrimination at Gold’s Gym located…

I thought customer service was por at both my local gyms. I thought the staff was rude. Worst customer service ever.

They have charged my account several times in 2-3 months. Over charged me and nothing is being done about it.

There have been ongoing issues with the Golds Gym Riverdale, Maryland location including frequently not opening on time and rude front desk staff. They have had an unusually high turnover with the front desk but there has not been any accountability from their management for their late openings.

It is disappointing considering they are charging $100 per month for premier membership yet the service doesn't match up. In particular I want to single out Kim, she's a front desk supervisor who has not stepped up to the plate and seems to be part of the core problem with the lack of customer service.

I called but I was told I would have to pay- bearings don't start to come apart like this after I noticed the bearing races were pitted bad this came from the factory. I got no where with Golds Gym I don't think I should pay for bad made parts I though I had bought something good??????

Love the new renovations but nothing has been done to the showers. Merrit blv arent as dirty as Ritchie hwy. love the gym but PLEASE do something about the shower. How can you expect for me to refer someone. Everything else is great BUTTT!!

Steam room filthy , dirty .. got sick just by being in there 10 minutes

they need to clean it more frequently , what a shame ..

they need to learned from Gold Gym Hillcountry Location in San Antonio on San Pedro Ave.

Dear sirs: It seems I tried to refinance my house and lo and behold I have an outstanding bill from golds gym for over $1,000 . I am 65 years old and NEVER set foot in a gym . You need to remove this bill ASAP or I will seek legal help . COM .

You need to resolve this matter as quickly as humanly possible !!!!!!

I have made numerous attempts to cancel my membership. I have sent letters to the Golds Gym HQ in Dallas Texas and I have filled out the form at my local facility. I am under no contract. I signed up for a month to month cancel anytime plan which I maintained for several years. I'm canceling due to moving away and I am not located near any Golds Gym facility (71 miles)

Respectfully,

Chris Hamlin chris20720@hotmail.com Member ID: 650041922303

Hello, I just got down with a workout at your Crofton location as a guest at 11:50pm. When approaching the front desk I was confronted by a white female employee with glasses. I did not catch her name. With a condescending and aggressive attitude she asked me, “What is your last name”.

I then get my ID and tell her to have a good night where she heard me looked away and started a conversation with another gym patron and employee. This encounter made me realize that Golds is not the gym for me.

No commitment at all, no value added just wasted time and money

Everything about the Redmond facility is good, but I had a problem and an employee got very angry for no reason. I brought up a small problem I wasn’t going to make a big deal out of, and the employee I brought up the situation with had a big attitude and got very defensive.

I don’t know if it was just a bad day or something but it’s unacceptable for an employee to lash out at a customer for pointing something out and not even accusing them of anything or being hostile towards them. Very disappointed in the service.

Water for the water arobics class is always super cold told that it is 84 degrees this is bull crap i go to golds on chapman hwy knoxville tn even the number for complaints is crap manager states she will fix but always the same lie . havent called bb yet but if not corrected i will.

I cancelled my membership on June 5, 2018. My last payment was to be June 29, 2018. You have taken out a payment on July 13, 2018 and July 28, 2018. I want my money back into my account immediately and do not take anymore payments out of my account.

I cancelled my membership at your brassfield location. I went in to the brassfield location on Friday, asked for your general manager. I was told by David the general manager and the assistant manager were not in. Therefore, my problem was not resolved.

Then I went to your Wendover location asked for the general manager couldn't speak to him, talked to Shannon. He assured me that this would be taken care, and it is not. As you can see I have been paying for a membership for two years that I wasn't able to use because I had a double bypass.

I…

I would like to know what is Gold's Gym guess pass policy. I went to the Gold's Gym in Montclair, CA on 7/12/2018 with the intention of trying out the gym, and I was told that walk-ins only get a 1 day guess pass.

Devon Woods, the Manager at this facility was incredibly rude and started arguing with me about the fact that I question your 1 day guess policy. He stated that this was his gym and that I couldn't just walk-in and establish my own policies.

Please note that at no point was I trying to change your gym's policy, nor was I being rude to this person. The fact that Mr. Devon feels like he can humiliate and antagonize customers is something to be concern of.

I'm a Navy veteran and I hope that this doesn't happen again to nobody that has served this great nation!

I was working out at the Golds Gym In Edmond Oklahoma today where I have been a member for many years following my yoga class. I have always encountered pleasant friendly staff and members.

However, today I encountered a new man working out who I feel may be a predator. The following is what occurred: I was lifting and a new man probably in his 50s who said his name was Tom was looking me up and down in a creepy way.

I asked him if he wanted to use this piece of equipment as I had my sweatshirt on it. He replied, "No I am just checking you out. My name is Tom. " I introduced myself as I am well known there and have met a lot of nice people, male and female, as friends.

" I replied'" That is strange. I have lived here 26 years. " At this point I walked over to a male neighbor named…

I will be forwarding this email to the news & record newspaper, if this issue is not resolved at the High Point North Carolina location. The Rush cared about their customers. Customer were never treated or talked rudely. The Gold’s Gym appears as though they do not need customer in their gym or their money.

Especially if you are a black member. Black members are yelled at, laughed out, and watched while getting dressed in the bathroom by people who do not even work in the gym. That person makes smart remarks to you and be rude.

This starts at 7:56 PM, after an announcement is made that the gym is closed at 7:55PM. A person that does not even work for Gold’s Gym told me I do not care if you do a complaint. Her name was Beth.

Black people are being harassed at the High Point North…

Due to my injury after 5K race on 4/15, I haven't been able to go back to the GYM. I was thinking to freeze my membership just for a month or two till I recover. So, I called in about 7:00 pm yesterday to find out the process.

I was told to come in and fill out a form. So, today, I went to the GOLD gym on Bulverde where I signed up my membership before. When the lady heard my reason, she told me to get a doctor's note if not she wouldn't be able to freeze it.

I was very surprised that was not I was told when I signed up. I was told I could cancel or freeze my account at anytime. There is no compassion for my injury what so ever. Plus I was told no reason to ask for freeze/cancellation when I first signed up.

So, I asked to see the manager, I was asked to wait, I wait for a long…

I first want to say that I love gold's gym... My main gym is Merrifield, Virginia and up until a 5-6 months ago this gym was the very best. originally this was due to the temperature being turned up in the morning and then by the evening it was way to hot.

So I approached the manager Brian and he stated that he would fix it? Now for the last couple of weeks it's hot again and apparently it's the AC? The microphone the instructors use had been broken for almost 2 weeks and yesterday the replacement came in but it didn't work properly and so the instructor ended up not using it.

this used to be the case but since this new manager things are not getting the attention they should. I realize that some things take time and everything can't be perfect nor do I expect them to be. My hopes in…

XR 6.1 has an manufactures error and you cannot put the set together.

I have come in there twice already and spoke to management about this issue. So let me provide you with a quick summary. My Credit Card was stolen. Interim, while awaiting for card to arrive, my membership due was charged to my stolen card, hence, it rejected.

When I came into the office to provide an updated card information and informed the staff at the front desk that my card was stolen and I need to provide an updated card on file, He informed me that the system was currently down and that he would get with the manager to inform them of what happened because there was a "Late Fee" imposed on my account.

He informed me that the he could not do it, but would inform the manager to reverse the "Late Charge" on my account because it wasn't my fault. Two weeks went by and I stopped by the…

Gold Gym of Charlestown Wv 25414 says I owe a back balance and I do not, you can contact me at 304-279-1212

When I signed up towel service was included and now they want to discontinue the service, which is a classic " bait & switch " maneuver. The water pressure is so low that my wife can't even wash her hair in the shower.

The shampoo and body wash which they CHARGE YOU FOR is very cheap and harsh on the skin. There is NO phone line to call to speak to an actual human about our concerns. We are very disappointed with the situation and want at the very least, the towel service we were promised re-instated.

I am a new member at Gold Gym & I never thought I would experience poor customer service from a manager at a gym facility. The General Manager at Golds Gym in Bowie, Md, Fairwood Parkway provided poor customer service & was very rude to me on 1/19/2018.

I purchased a gym package which I thought allowed me to have access to other Golds Gym in my surrounding area. Only to find out my package doesn’t allow me to have access. No fault of mines, the ownership falls on the representative that presented me the package.

Instead of the Manager at that site saying I was misinformed & apologizing for bad communications. She says to me why do I think I should get something cheaper when all the other members pay the same price. I was shocked with her response.

I told her I wasn’t looking for a favor…

My Gold's membership account is billed on Bi monthly payments and the problem is that by the second auto withdrawal around the end of the month there is usually no funds left resulting in a bank charge to my account of $30. I am on social security and that being a fixed amount leaves no room for waste.

I have called Gold's Gym corporate on two occasions asking to have full amount billed at the 4th of each month or after but three month in a row it has not been done resulting in $90.00 overdraft fees. My bank TCF in Colorado Springs will not refund. Please change my withdrawal to fourth or later in one payment per month. If you could see you are way clear to give me a ninety dollar free credit to my account for the non recoverable bank overdraft charges it would be most appreciated.

I am a member of gold's gym and they have not been taking my monthly dues out and then they take 100 or more out of my account. When I call they say my card was declined every time they tried. I look at my statement and they only tried one time in a 3 month period.

On June 6th I stopped by the Westlake branch in Austin, TX. I met with Thomas Abraham who talked me into getting membership and some training sessions. I told him that my daughter is going to visit me from June 11th for 17 days so I should join after she leaves or if he can allow her to visit few times while she is visiting. He assured me that she will be allowed as its only few times. Me and my daughter went there at about 8pm on June 23rd and were treated like some kind of thieves - the lady at front desk was very rude and she said she have to call Thomas Abraham to see if he allowed her to visit.

She got off the phone and said that Thomas did not allow and that he never said that to me about allowing my daughter. Your employees make me look like a big liar just so they could sell…

Personal trainers consistently leaves her small 2-3 year old son in the kids club, he seems to be there from open to close. Poor kid is sick, running around with saggy pants and full diaper. Eating drinking and when he isnt in the kids club he is around the gym and outside. I am about family but members are strictly only allowed ONE two hour session in the kids club and i pay for this service. she is doing it free. Also having a small child running around a gym is dangerous and very distracting. he is outside many times with giant tires ropes and other members. I specifically come to the gym so i can get a break from children and yet i see this. It is very unprofessional and obviously an insurance risk. Sick children should not be in childcare setting.

She acts above the rules and it is…

I discovered after over a year of canceling and receiving a cancelation confirmation email from the general manager of the gym that I had continued to be billed for over a year. When I let the general manger who sent me the cancellation confirmation email know he said he would have it looked into.

I have been refunded for 2 of the months in 2016, but should be refunded for the entire year of 2015 charges. I have sent the compliant emails to Gold's Gym proving membership cancellation in Dec. 2014 to Michael Powell, the gm, but he has not responded after several emails to make him aware that the refund was an entire years charges short of reimbursement I'm entitled to.

Dear Gold's Gym customer service team, this is to your kind concern and a severe action that needs to be taken against such filthy and immoral trainers who are assigned to your gym (GOLD GYM) ,who do not have an etiquette how to behave with there clients who is coming to your gym for better services and amenities and relaxation but due to certain trainers the gym members are being disgraced. In this context i want to quote certain fouls/mistakes that has happened with me, the member to your gym from last 3 months are:

Assessment room the lady sitting do not have the sense of male and female members and during the BMI testing report she is mentioning female on the report instead of male and on pointing out the mistake she is arguing with the clients rather than excepting which is a…

I have made my schedule where I can take 1 1/2 break during work day. The golds on FM 78, being remodeled pool and sauna closed for 1 week. So I said the next day I will go to the other gym on Pat Booker. Well, they still had sign up replacing water heater, no hot water. It's been over a week. So I told lady, man ya'll are making it hard for people to come workout and need to take shower to get back to work. She told me I could go to the Gold's in Universal City, I said wait isn't that go upscale members, she said they will allow you to workout there, we have been sending members over there. Well I go in and walk to women's locker room. I see the lady mopping up water in restroom area.

I said, I'm sorry is there one available? She said the last stall. I go in and I tell her mame it's…

The gym at this location has problems with the soap dispensers in the men's showers are empty very frequently and sometimes inoperative. Sometimes there is no hot water.

Also, the emergency exits are being used by people to go in and out; and we have seen the female custodian using the exits too. The doors are marked Emergency Use Only and Alarm will sound but apparently alarm is turned off.

Empty toilet paper holders in the men's stalls has also been an issue. Could you please have someone look into this problem areas. The previous manager use to do walk through; plus there is no male custodian on the mens side.

There is no need to reply to my complaint just hopefully these problems will be eliminated.

Ok, well I love Golds gym. I signed up with an expectation of having a 2 hour a day window. (I have a child) some irresponsible child attendant let a child leave the daycare facility off of 281 I believe... I Am i. San Antonio....

and instead of owning the mistake and hiring more help or what ever they need to do Gold gym decided to punish its patrons instead and cut my 2 hour window, ( some days I need an hour and a half) to a one hour window. They cut my workout time in half but in the notice I was forced to sign no where in it...

did it state that they were cutting my fees in half. Fact is... there is a term called Fit Fam.... we stick together we socialize on a ton of different platforms as if.... this totally irresponsible day care wasnt bad enough for your reputation I am forced to…

I have been a long time member of the gym in which I love(ed). I recently had a bank account that was compromised in which the gym was taking regular payments out of. Long story short I had late fee a few weeks back in which I care of on March the 10th 2015.

While take care of the late fee payment I asked to the rep to update my billing so They could continue to take payment from the new card number. I'm here thinking all is taken care of and ready to go. 00$ late fee.

At the time I'm thinking how so? You've already been given authorization to auto Bill me. But noooo, someone dropped the ball and failed to process my update request at the time of me making payment for the late fee.…

Even though I cancelled online AS THEY DIRECTED! I was still billed 400$ for personal training I NEVER RECEIVED!

They are a bunch of used car salesmen! SCAM ARTISTS!!!