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Goodyear

2.5
81 complaints

Address

200 Innovation Way Akron, Ohio 44316-0001

Complaints

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Arnold Santiago

Apr 16, 2019
0

He’s giving me an attitude like he’s upset about it when I start my car. I have an appt to this place and I purchased my alignment and tires to service my car. This person is not courteous to customer like me because am Asian .

I feel like I was discriminated and not welcome at all. The name of the place is in Dublin ca. Good year tire. So I end up going to Pleasanton ca.

Also he told me I cannot have a service and go away. I always buy my tires on this place with the previous manager and I don’t have any problem and I’m suppose to buy another tires for my bmw but I change my mind now.

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Lynn Marble

Apr 11, 2019
0

I recently had a set of four Goodyear Assurance Maxlife installed on my 2014 Dodge Charger and was not satisfied with the balance so I took the car to a reputable balance and alignment shop which I was told ( and showed) the tires were out of round and had extreme runout and could not be balanced properly due to poor tire build.

I wish to be compensated for this unacceptable poor quality tire(tires) either with an exchange for proper quality tire - with no added cost to myself, or a total refund . I always thought Goodyear was a goto tire in the past.

Please insure this reputation and legend remains in tact.. at least with this everyday American. Thankyou

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James C Harrison

Feb 20, 2019
0

bought 4 new tires on line paid for mounting and balance also had appt at bradley goodyear store for 11am on 2/18 got there 15 min. didnt take my truck untill 1230pm

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patricia domanski

Feb 9, 2019
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I stopped for oil change because my light came on that said low pressure. they said they would check out. an hour later came back with a estimate for $7000. I ask him if he was crazy. telling me I need a turbo and converter and my car is not even a turbo.

used all the scared tactics your engine will blow let me see what it can do, got another estimate $ 4000. told him I will get my car in morning cause it was late, and for him to put in the 5 quarts oil.

went got car he said they put in oil 5 quarts. he did not. the net day no oil pressure, and no leakage either. this is downright dirty for your company to do this. the guys name was angel and a little mousy manager.

don t know his name. 02.…

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Alice Santana

Feb 6, 2019
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Auto was towed in to just tires in Monterey park 1/9/19 for a flat tire on the road. Again another flat tire on 2/6/19 car was towed in to same location. The service rep wanted to charge me full price to replace the tire due to no record of purchase.

He also indicated that I had not been in a just tire store since 2017. After showing him the proof of the last time I visited just tire it was identified that my work order was of another customer which brought much confusion and dissatisfied service.

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RICK RIZZATO

Jan 30, 2019
0

I have tried many times to send this and no luck

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RICK RIZZATO

Jan 23, 2019
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I have tried to send this I guess ill call tommarow

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RICK RIZZATO

Jan 22, 2019
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on 7/28/18 my car was taken to good year for a power steering pump leak and oil change after I got the car back the motor blow do to no oil after I took it back they gave me a price on a reman motor at this time I told them to do it payed for it. then after I get the car back it has a leak they told me they couldn't find a leak.

after spending 538 for the power steering 4870 for a motor that was in bad cond contaminated brakes 2000 they were the only ones under the hood besides me checking the oil im at the point now to seek out to the consumers rights lay center for help

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RICK RIZZATO

Jan 22, 2019
0

had a motor put in a cad that was in bad condition went in for a power steering leak and oil change after receiving the car back the motor blow do to no oil after having a motor put in I was complaining of a oil leak took the car back in they said they couldn't find the leak then the brakes locked up to the wrong fluid in the line when they were the only ones under the hood of the car only after the leak I checked the oil.

no oil was replaced after the change after complaining of the oil leak someone put the wrong oil in the brake flied the motor was not to be a junk yard motor was to be a rebuilt and was not. I payed almost 5,000 for a motor now another 2 for brakes I will be filling with dmv and consumer rights law center 9f I dont get an answer

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Terry Potter

Jan 12, 2019
0

They can not balance the tires I purchased from them, Car shakes bad. Then they did a wheel alignment. The car was fine before, but now it pulls to the left. They can't fix this either. These guys are incompetent and should be banned from this type of business.

To top all of this off these idiots rotated the tires two days in a row. Now the tires are back in the same position. Why does Goodyear keep these incompetent people around. I'll never go back there. It's too bad, I spend about $1,000 a year at this place.

Oh I forgot to say they recently changed management and have apparently decided to hire all new people with the one prerequisite, the employee must never listen to the customer and should be comfortable lying to them.

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Dan DeSalme

Dec 2, 2018
0

I had a set of new tires installed at Dobbs in St. Charles Missouri. I was shopping several different brands of tires and made my decision ( against my better judgement) to let a Mail in rebate offer become part of my purchasing decision.

00 rebate and while checking status, it always told me that the rebate was approved And on its way. Not sure how it's being sent, but maybe Goodyear show revisit their current Process. I am very displease and I will never let a mail in rebate and Goodyear be part of my purchasing decision.

I have been a life long customer of good year and not only have I Purchased these set of tires, I also purchased trailer tires this past summer. Very bad service from a huge company. At this point, I do not expect that a huge company like Goodyear will ever make this…

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cheryl piazza

Nov 27, 2018
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I have done business several times over past years from the Liverpool, Mattydale and Cicero NY locations for different vehicles. I certainly hope my experience with the Cicero garage on Wednesday does not prevent me from doing business with Goodyear ever again.

I took my Accord there for the appointment I made to have a alignment done. When I arrived I presented a brand new window washer pump I purchased and asked if the tech would be "able to put it on my car while up on hoist" (I am disabled and can not get under or even down to ground).

" About an hour later he called me over saying I was all set, then stated my total was $179, I said "WHAT" he stated the work completed I asked him how the hell much was it for just plugging in that part? When he told me $84 something I said that is…

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Raven MONTGOMERY

Nov 17, 2018
0

When I arrived I was greeted by the store manger Ashley. I explained that I was having problem's with my seat. My seat was moving up and down but the back was not moving up. She told me the cost would be $270 to fix.

I waited 4 hours for her to come back and tell me that it was the motor not the switch. I was confused and ask her why didn't she fix the motor in the first place when that's the most important component on the seat.

I told her I was unsatisfied and I would like the general manger name and number. She began to yell at me slammed her card on the table. She told me she was tired of me. I explained to her my frustration. She didn't care.

She took 10 min to give me the owner information. Ashley was completely unprofessional. I have been a cardholder for about 5 years but after…

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Kevin Aulenbach

Nov 4, 2018
0

Service is awful @ franklin,ma goodyear. Had an appointment for an oil change/tire rotation at 10 am. 5 hrs. I was told It was pulled into the garage as if that was enough to say they started. This job should have been done in that time fram.

This was not a busy day at the garage I was the only one in the lot when car was dropped off.

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GAJENDRA SINGH YADAV

Oct 21, 2018
0

tractor front LH TYRE FAST WEAR IN 4 MONTH TRACTOR RUNNING HOURS ONLY 273

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Mary Ann Geracie

Oct 18, 2018
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I am very dissatisfied with Goodyear. We have used your service and purchased all of our vehicle tires from you. We recently, less that 6 months ago purchased 4 new Goodyear tires for one of our vehicles. Today we noticed a bulge in the sidewall of one of them. We took it into a Goodyear store and they are saying that it is not covered under a warranty! This is unacceptable. They are making me purchase a new tire.

It occurred overnight. I did not hit any potholes at they suggest I did.

I want to be reimbursed from Goodyear for the new tire. They charged me $140.00 plus tax..

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TC Cyr

Aug 4, 2018
0

Is it possible to give minus 5 stars? I am a Catastrophe Insurance adjuster and drive as well as live in my RV 10-11 months a year. I do drive all over the country. , Huff Tire and Auto. I needed a front end alignment and they had a bay high enough to fit my RV.

The service manager, Eric, came and told me that I needed bushing arms on both sides and my less than 2 year old front tires were bad and about to have the cord break through. For my safety I should replace them also.

Believing them I gave permission to fix the bushing arms and replace the tires. He then told me that the 2 inside duly tires were bad and need immediate replacement. ) They did not have the HYWY tires that were needed for the front so they put the new tires that were supposedly for the rear on the front until they…

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Sang Pham

Jul 27, 2018
0

To whom this may concern my name is Sang Pham While replacing my truck radiator the tech at Goodyear in Tuscaloosa AL Damage my brand new radiator and they took out and weld it without my agreement now only over one month it leaks and the Freightliner voided my warranty because it is weld the shop will have to take responsibility for they carelessness my number is 909 395 7380

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Muhammed Anwarsha

Jul 16, 2018
0

Sir

we received a ciaz registration number bearing KL23M2908 with the complaint of tyre abnormal wear. Kindly make arrangement to inspect the same as soon as possible

Regards Arun s works manager(9526691565) sarathy autocars maruti suzuki authorized dealership

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JIMMY LOWE

Jul 14, 2018
0

bought 2 goodyear tires at Walmart in March of 2014 they have less than 3000 miles on them.one blewout today july 14th 2018!!!!! Walmart said that there is nothing they can do,"What about you????

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John Hylton

Jun 26, 2018
0

The tires I purchased from Walmart, have started to separate on the side wall they are just coming apart there is still around 60 thousand miles left on them, they have never been off the highway and Walmart does not want to do anything about it not even prorate them, I like the tires but if this keeps happening I will try another brand I don't feel that they should have done this.

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Faye Centers, Richmond KY

Jun 7, 2018
0

Wednesday, June 6, 2018, I took my car in for the usual oil change. I usually sit and wait or have someone follow me there to take me back home. But yesterday was different. I had to be on the job in 15 minutes with no one to get me there.

I ask if someone there could drive me two blocks to my job. I was told the guy had just left taking someone else home. I was speaking with two employees behind the counter.

Never mind the fact that I'm a senior citizen, have health issues and have scheduled knee surgery August 1. That's irrelevant to what I'm complaining about.

No one offered to give me a lift or ask where I worked. They didn't offer to take my car and drive me to my job. I had to walk to work. I suffered all night because my knees, legs and feet were hurting so badly.

My husband was…

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Michae lVentimiglia

May 24, 2018
0

I purchased a Good Year Heavy Duty Flex TM Hose at Home Depot on May 23, 2018. I took it out of an extremely tight secure box that was obviously packaged at a factory. When I hooked up the hose to the faucet around the black plastic piece of the hose were little evenly distributed pin holes.

This proceeded to get me soak and wet. I will ad this item was 32 dollars. I will never buy another product associated with this extremely old name brand whether it be a hose or a tire. I will also spread the word to everyone I know and anyone who will listen to me.

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Charles White

Feb 13, 2018
0

Goodyear in Capitola, Ca, did an oil change for me 6 months ago. When I tried to remove the oil pan plug this weekend to do my own oil change, I was unable to, even with a heavy-duty tool and pry bar.

The plug would not turn. I talked to the service rep at Capitola Goodyear, who said the plug gets an extra tight torque, so as not to leak oil.

However, the torque applied to mine was excessive, making it impossible to remove. I asked him to have an employee loosen it. He refused. I suggested other options, to which he refused. Each time he refused, he referred to me as "Bossman," which I found patronizing and offensive. " I'm 73.

I worked in my dad's wrecking yard before going to college, so I know a bit about cars. With Sears Automotive closing across the street from Goodyear, I had…

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Caroline heffez

Feb 6, 2018
0

I have a 2016 Honda Accord I just bought my car a year ago and had to replace the tires 12 times I’m irrate extremely frustrated it has cost me a total of 3000 dollars , I had lost my job because of this my Home because of this and fallen into a deep depression as I am now living in a shelter I got into a car accident because of the tread separations in my tire which caused major damage to my vehicle inside and

outside I spoken to Rebecca from property damage claim she was extremely rude and nasty on the phone and blaming me for the defect in the tire when this tire was just bought a month ago I’m so angry and I would like a resolution to this matter or I will seek legal help my number is5168643531

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Daniel Newman

Feb 6, 2018
0

My complaint is not so much with a dealer but more with the quality of product that goodyear is making, specifically, tires. I own a 2013 Dodge Ram 1500 with 65,000 miles on it. My first set of Goodyear SR-A Wrangler size P275/60R20 lasted just over 31,000 miles and my second set which I have not yet replaced only have 35,000 miles on them.

This is supposedly a 50,000 tire and neither set has lasted more than 40,000! This is highly unacceptable and will most likely look for another brand of tire, even if I have to pay more. I guess you get what you pay for.

Feel free to contact me at 904-571-9550 if you wish to keep me as a goodyear cutomer. Dan

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Stephanie Phillips

Oct 30, 2017
0

On 6/14/2017 I bought 4 new tires at the Goodyear store in Vernon, CT. This is my first experience purchasing tires from Goodyear. 5 months ago I brought my car back to the store because one of my tires had lost quite a bit of air.

They told me that the sensor was the reason for the problem and that they had fixed it. Today I brought my car back in because the same tire was losing air. Again they said it was the sensor. Instead of replacing the tire they claim to have repaired the sensor again.

I do not have time to keep returning to the store to have the same problem repaired. I do believe that I will continue to have problems with this tire. This is unacceptable and I would like for this tire to be replaced.

Please contact me at 860-214-2556. Thank you.

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Colby Coen

Sep 27, 2017
0

Goodyear Commercial Service Midland,TX 08/21. Employee broke hood strap upon opening hood. Asst. mgr. denied so doing until he saw playback on cctv. No apology inferred. Would not replace in timely manner until threatened with small claims court, then I was told never to return. Was a return customer. Invoice# 433-1017382

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Eileen M. Fino

Sep 26, 2017
0

I have been dealing with the Goodyear Dealer in Abingdon, Md. 21009 for many many years to work on 2 cars 1 truck with no probable until I took my car in to have a head light bull put in, they told me I would have to leave my car for the day, I asked if I could being my car in the next day, the same answer I would have to leave my car for the day.

Thats it, I will not deal with them again. Bad Customer Services.

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morton gallagher

Oct 19, 2016
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This has to do with tires. Bought three Goodyear tires for my Sonata, a rare size. Had one Goodyear already stemming from a flat a few months ago. I spend summers in Michigan and live mainly in Florida. Bought the tires September 30, 2016 in Michigan just before leaving for FL. One tire on front pulled to the left. Sam's put tire on other side and it pulled right. Tire problem obviously, not mechanical. Sam's, of course, did not have another tire as I had to wait for them to order the three.

I was unable to stay in town for several more days to await a new tire. Sam's does not have a computer network that they share with other stores so that meant the Sam's I would go to in FL for adjustment would not know of my problem except what I tell them. The MI Sam's put the bad tire on the rear…

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Chuck

Jun 23, 2016
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Bought a Ford Taurus with Goodyear Eagle 255/45r19 tires. At the very outset, the tires rode hard,and were very noisy. I was told by one Goodyear dealer that it was due to the short sidewall. At around 30,000 miles I had 2 blowouts, one at 70+ MPH which completely blew off the rim. a third one on the car is extremely noisy. I was advised that it was due to the tire being smooth to the touch in one direction and like rubbing against the grain in the other direction. I liken it to the pile of a carpet.

Based on the mixed reviews I have read on these tires, it suggests to me that there is a major QC problem. Users either love them or hate them. I would fall into the second category. I was in sales for 35 yrs and put many a mile on cars. I have never experienced tire quality like the ones on…

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Valerie Penilton

Oct 23, 2015
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During an oil change in August at my car stop I had a problem. Later, in October I had to have my car towed to chevy and they found no oil in car and no oil leak. I am convinced now that Goodyear at 10680 France Ave, Bloomington, MN failed to apply oil back in the engine after the changed the oil, obviously causing the engine to fail.

Now I need new engine in car and Goodyear is not taking my complaint seriously.

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W. L. Kirkpatrick

Jul 6, 2015
0

In October 2011 I purchased four Goodyear Assurance Comfortred touring tires at the Westmoreland Mall auto center with a 80,000 mile warranty. I took the Rav 4 in for inspection and was told the tires needed replaced. On Friday, July 3rd, 2015 I went to Sears to have the tires replaced. As soon as I mentioned the warranty, The salesman attitude became a little condescending. I pull the car (this car is like new as it is not used during the winter as I have two Rav 4, the second one is a 2012) His first comment was that the front wheels were "way out of alignment" and the rear tires had too much tread to be considered under warranty. I told him the car had failed Pa. inspection for minimum tread ware on all four tires.

He then claimed the rear wheels were also out of alignment. I asked to…

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