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Google

1.0
820 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Chuck Arnaud

Jul 24, 2019
0

You force an update that is the worst thing ever. Way to go.

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Pam Treige

Jul 18, 2019
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I'm only giving one start because apparently I can't give zero. I am tired of Google sales people calling & harassing me to 'claim & verify' my business listing with them. I have asked them multiple times to put me on a 'do not call list' which they have said they would but yet I'm still getting calls.

So I decided to listen to their pitch. After wasting time going thru it with them I get to the end & they tell me that their is a one time fee of $599 but today only they'll wave $200 of it so it will only cost me $399.

I have no interest in Google & am not going to pay extortion money to stop them from harassing me. So I ask the woman I'm speaking with (Nikki, key word specialist) what I have to do to stop being harassed by them.

She tells me I have to activate & pay..... I told her that…

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john louis frazier

Jul 17, 2019
0

I recently received a new phone from the Assurance Wireless phone company. Google is insisting I create a Google account before I will be able to go on line. You are preventing me from using this phone. This is a free phone provided by the Federal Government.

Google don't have any legal authority in this matter. You are a private company. The Federal Government is a Public Service institution for the American People. Please provide me with your legal certification that gives you the authority to demand customers of this Assurance Wireless company; to sign-up with Google before they are able to access the internet.

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alanhood

Jul 15, 2019
0

Last week my chromebook was automatically "repaired"-why? Lost my train tickets, apple wallet blocked entry into chromebook required ols password-why???

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Linda Gasser

Jul 15, 2019
0

Google took me on an hour tour of southern Arizona, 50 miles out of my way, down back roads, and made me miss a very important ceremony.

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Tisha Sanker

Jul 11, 2019
0

Last time I checked, this is AMERICA! Now, I am and have recieved a charge on my credit card bill for services I have canceled, but STILL receive a charge monthly. I will definitely be cancelling EVERY SINGLE SERVICE I have that has ANYTHING to do with GOOGLE!

And I WILL BE REPORTING to the Better Business Bureau about this Multi-Million Dollar Corporation that can't even hire American's to speak to customers' when this is AMERICA!!! All I was trying to do is simply unsubscribe to the service that keep's charging my credit card every month to stop the charges.

But instead spent 45 minutes on the phone verifying my e-mail address with people that don't speak ENGLISH! If I were to move to France,the FIRST thing I would do is Learn to speak French, since communication is a KEY necessity to…

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milena livingston

Jul 11, 2019
0

not able to contact customer service at all !!! It is joke! put you on hold for hours !! google took the pics of our house with people in pics and details of our properties!!!

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Paul Wilson

Jul 2, 2019
0

Dear Support,

I own and run a small independent management Consultancy, Cedrus Consulting Limited (cedrus.co.uk). This business is small, is registered and operates from my family home. In recent months Google Business Info has picked up my business and tagged this to my personal home address.

When a Google search is made using Cedrus Consulting Limited, my web site appears at the top of web listing on the left hand side of screen. On the right hand side of the screen a photograph appears of my family home, with the address and the other elements of a Google Business Listing.

Firstly, I was never asked whether I wanted my family home to appear, as a result of a Google search. I have wasted many hours trying to resolve this issue.

I feel I'm in the middle of a David and Goliath battle…

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Brian Richard shaughnessy

Jul 2, 2019
0

Hi I bought an internet booster from mega deals, they deal through a warehouse in estonia called ( suoer-deals com) I paid them the money they wanted, on 12th of June 2019, they informed me that they had shipped it to me on the 15th, they did Not, they emailed me yesterday 1st july , saying I had given them a wrong address????? ( even though I sent them my address 4 times confirming it , they still got it wrong, they have taken my money & have not shipped the booster, I believe this to be a con, this company is a scam, please do something about it can you please get me my money back.

Thank you B R Shaughnessy.

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Bryan Kier

Jun 29, 2019
0

To whom this may concern, I had someone put a completely false complaint on my google site last August and can not get past the phone techs to a person to work this out and get this off my page. I have stopped my google add as this has basically stopped me from getting any business from my site.

I had this same person do this on my BBB site and they contacted me and asked for my side and removed it as soon as they got my info. I have not been able to do that with Google as they never notified me or tried to confirm this was a truth full complaint before posting it.

I have spoken with several people and none of them have every contacted me again. I hope this will get a response from someone that would take interest in my situation.

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Clinton Tasche

Jun 28, 2019
0

An unauthorized charge was made on my account. When disputed Google said my account would be closed. I have had a good standing account and when an almost $8000.00 charge goes against my account for something i never purchased I would like to know why.

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Tim Wilson

Jun 20, 2019
0

My complaint is the liberal bias of your organization! I have now switched to another server. I’m tired of having to search through the liberal minutia to find unbiased facts! No I’m not a Fox News fan either because there are no true news stations anymore.

But trying to find anything unbiased on your search engine is some days impossible! I will be referring all of my friends to switch to duck duck go or other search engines. You should be real proud of your part in dividing this great country.

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Diane Huff

Jun 14, 2019
0

Rey disappointed you cannot observe Flag Day today. Not sure if other countries even celebrate flag day, but we do. I have no problem having you celebrate other countries flags as long as you celebrate ours. This is not American and disappointing.

We are proud to show our colors, why aren’t you?

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Kenneth

Jun 11, 2019
0

Every time I try to sign in it said my password in wrong and when I try to change it is not strong enough. Why can't I use my own password that I want to use . They try to keep up with to much personal information on people they don't need to know

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Don’t trust google

Jun 10, 2019
0

Google should be sued for the complaints that they cost many people and how the have it sit up so you can talk to a live human stink they are sorry and unprofessional it discuss me

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David Melllendorf

Jun 8, 2019
0

GOOGLE CHARGED MY BANK ACCCOUT FOR OVER $7000 IN 300 SEPARATE CHARGES OF $24.43 IN THE LAST 6 WEEKS. I DID NOT PLACE THESE ORDERS AND RECEIVED NOTHING. I WANT A REFUND.

I'VE TRIED TO FIND THE GOOGLE FRAUD REPORTING PHONE NUMBER, BUT HAVE NOT FOUND ONE.

THANK YOU.

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mr smith

Jun 5, 2019
0

when purchasing a Samsung galaxy smartphone a very expensive phone, around a thousand pounds, I was not told that unless I agree to give google all my information including all my friends & families contact details that I would not be able to use several of the functions available on my phone, if I had of been told this I would not of purchased it, & if that's not bad enough then whilst sitting here in my home, google remotely switch the wi fi on my phone connect to my home internet & download your files into my phone, I can not relate to this kind of behaviour & can only relate to the under handed behaviour that is applied by google.

whilst I can relate to advertising to gain profit, I can not relate to my equipment being remotely controlled, I also do not appreciate the theft of mine &…

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Mary Beach

Jun 5, 2019
0

I ordered a pixel 3xl during Google's promo of 50% off if the phone was activated on Google Fi. It was a birthday gift for my husband who promptly activated the phone under his email. Sensing that it may have been an issue that he activated it, I contacted Google support within the 30 day period and asked if I would receive the promo with my husband activating the phone.

I was assured by their customer service associate TWICE that I had complied and would not be charged the full price of the phone. Lo and behold after 30 days I am notified that I will be charged the full price.

I contact Google support and they say wait for an email. Email says I did not comply as I did not activate that phone on my account. I contact support again (over and hour later), they assure me to wait for another…

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The Shamus Group LLC/Keith Kirby

May 31, 2019
0

I m a private investigator who had a previous client that came to my office after a bad situation with a prior private investigator. My clients son placed a negative review using one of the mothers email addresses regarding the services of the prior investigator. Unfortunately he inadvertently placed the negative review on The Shamus Group LLC. I brought this to the attention of my client. She agreed to remove the negative review but could not figure out how to do so. After several attempts, my client couldn't figure out how to redact the negative review her son posted and she posted a second review explaining the prior negative review posted by her son. Unfortunately that doesn't change things unless perspective clients read the review.

My request is for Google to remove the negative…

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Erin

May 27, 2019
0

The change you made to google on my cell phones makes google searches 100% useless. The info I search doesn’t even show up at all. It’s ridiculous. I don’t want an ad and I don’t want Facebook links when I’m looking for a website. Really frustrating.

I’ll find a new way to search . I’m disgusted.

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Brian

May 24, 2019
0

uk account and clicked the Didn't get the code? It just suggested using a different email address. This leads me to believe that Google are trying to force users to only use their email addresses so they can track them for financial gain.

I have virtually stopped using Google products as they are too in your face and just wish that companies like Apowersoft would let you download directly from their site instead of pandering to the great God Google.

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Ruby Perkins

May 19, 2019
0

I thought I would give this place another chance as rumors on the street have it Ruby would not be answering the phones or dealing with customers anymore, essentially being fired from her own husband's company because of her lack of customer service and people skills is what I've been told, I called to make an appointment this morning and received the typical Ruby attitude and terrible customer service, a warning to everyone out there do not listen to the rumors, Ruby is still dealing with customers and

she clearly should not be, a quick read through all the reviews or an actual experience or interaction with Ruby will have you sourcing out other shops, Don't be fooled by the rumors, avoid Ruby and this shop at all costs and you will be much better ahead!!

I've learned my lesson, I will…

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Berick Mcosheni Mhlanga

May 18, 2019
0

The blocking of my email account: mbmhlanga@gmail.com. It has been over the month since I cannot log in into my email. The team keep on asking me similar questions which I do not remember but has another account sharing both two cell numbers +27814767723 /+27738108149, similar residential address and my information on the blocked email are found in the current email. That email registered for work.

When ask what is the way forward they tell me to open another account which is not the solution. You cannot use my identity document and I ask what another way to identify other than Keep on asking me a similar question and no answer on what other option. The email belongs to me and if possible Google South Africa can assist to check to my bank and employment on my identity.

Google plays an…

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ANDREW M VEVERA

May 13, 2019
0

I am a loyal customer and think you provide great products. I currently use your phone and think it's great. I also am a conservative and a loyal supporter to this country and to the president. Please stop using your power to suppress free thinking.

If you continue to be shadey and dishonest it will hurt you in the long run. You owe me an apology and the president one too.

Also an apology to everyone you don't agree with. Thank you

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Michael Rebout

May 13, 2019
0

I'm unemployed living with my best friend. I pawned my cell phone for five bucks since I could no longer afford service. Unfortunately that's where my Gmail password was stored and I can't remember my old number. One of the recovery option was to use an email address that I could get a recovery code on.

I did this enter the recovery code and they said they could not verify me. I called the 888 help number and was informed there wouldI be a one time charge of over $100 for this help!

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Mookie

May 11, 2019
0

Until last month i used to have a Tmobile account including International Roaming. I decided to switch to Google FI. And i convinced my partner to do the same. Alas, Google Fi promise of international data roaming is starting to look like a hoax. These are the facts:

Not only it doesn’t work in Italy and Spain (AT LEAST IN THOSE 2 COUNTRIES), its support staff takes forever to answer and the answers are not only vague but useless. Once I (and my partner who has a different account as well ) meticulously followed all the different steps several times over, they now say that the problem is with the local provider. Right, 2 different providers in two different countries.... It is in their own words, a guess!They have no idea, nor are they looking for a solution. They said tough luck, here is…

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Marcia Brooks

May 6, 2019
0

Address complaint. I use Lift to get around and every time I call for a Lift it takes them to the mall & not my street address. I have to talk to them and tell them how to get to my address.

Is there anyway I could correct this?

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John Gohr

May 4, 2019
0

I want to file a complaint angainst the app war robots. I recently got a new phone and downloaded it and all my progress was lost. I have attempted to contact their support and no one will answer my request and I have spent hundreds of dollars on that game.

I want to know what can be done since you have it on google play and they are not helping the customers.

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Tina Gray

May 1, 2019
0

Google keeps calling wanting us to update our business with them, we don't have a business and inherited this phone number from a company that went bankrupt 5 years ago and we were continually getting calls from google, 2 times today. We are a retired couple and have never had a business. This is blatant harassment and I want them to stop calling our phone number.

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Frey

Apr 29, 2019
0

Need to sort ye flash out I’m getting headaches, I’m suing if it doesn’t change x

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J Thario

Apr 28, 2019
0

I have turned off the location service on my phone as I feel it is an invasion of my reasonable privacy.

However,the device continually keeps asking me about this service,wanting to turn it back on,usually in a 15-20 minute time frame. This constant and and continuous harassment has not only stopped videos from playing,it over rides any and all functions on my phone.

Basically,No means No,and I feel that since my phone service provider seems to be able to locate my phone for any and all purposes,including browser and application data delivery,that it isn't necessary for the Google platform to continually harass me to turn on the location for its own purposes.

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cameron Craig

Apr 27, 2019
0

When i use google news I can find indescribable amounts of info on donald trump . However when it comes to science and or topics not related to trump i am left with just a scant view of anything beyond. I just wish your platform for news was more broadly versed for people and not so subject to the ebb and flow of society

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Patricia D

Apr 26, 2019
0

I receive daily harassing phone calls from services trying to force me to update my business account. I've been cussed out, hung up on and literally called every day. This is extreme harassment and even though I've asked repeatedly it wont stop.

I have no use for google and nothing good to say about them

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Eric John Cole

Apr 22, 2019
0

l am sick and tired of fights being 3/4 through music cutting and stupid rectangle asking if l want to listen still. Pretty GDF'ing ridiculous l like google l like youtube chrome etc.Also password saving...

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Christopher Bowers

Apr 18, 2019
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I created a google my business account and went live with my business website on Friday, April 12th, 2019. My status is pending but it says I’m verified. It’s been more than three days and I’m told it’s a technical problem on googles end.

The customer support lady barely speaks English and I cannot get a straight answer.

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COLLEEN HAREWOOD

Apr 16, 2019
0

All morning I keep getting e-mail that some one is trying to access my account. I called Google 1-888-856-5469 and spoke to one of the Indian rep who told me that some one in Mexico or Germany is trying to access my account and I have to pay a one time fee for Google to stop the person .

Because I said I don't think I needed to pay for Google to stop people from accessing my account the Rep said that Google cannot help me and Hung up. I need some one to get in contact wit me.

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sarah

Apr 16, 2019
0

Google repeatedly calls my office about updating company information. When I tell them the owner is in Beaumont they immediately hang up on me. I pushed 7 to be removed from the call line, 20 minutes later, another phone call.

I decided to push 1, they had me hold, AFTER CALLING MY OFFICE, NOT ME CALLING THEM, for over 5 minutes. When I asked the female to answer the question,"you called me, why was I put on hold for over 5 minutes?

She then hung up on me. I can only assume Google has been hacked and people are stealing information on people. Please correct this.

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Bransford Shoemake

Apr 12, 2019
0

I have attempted to contact Google through various means with no success. A negative post was made concerning my law practice from either a fictional person or someone I do not know and have never represented. It is DAMAGING MY BUSINESS!

we have flagged the negative post and followed the instructions given us by your on-line postings. NOTHING HAS WORKED. I need someone to call me before I take some other action.

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Rajesh Todi

Apr 11, 2019
0

I have complain about Google pay. but till 11/04/2019 amount not credited in benificery account but debited from bank. I raised a complain but still not any action taken by you. And no replay given to me. It's very poor service.

I am not aspect this type of service from GREAT GOOGLE.

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Marina Tucker

Apr 9, 2019
0

Was on the line with NEST customer service for over 5 hours concerning a defective NEST. They kept passing the buck. Each time they told me I’d have to hold for 2-3 minutes it was 30-40 minutes . Spoke with 7 different agents who asked me the same questions each time.

Was on 2 different “chats” while I was on hold and was disconnected each time. Each chat person asked me the same questions 2-3 times during the chat. Clearly their tactic is to wear people down so they give up .

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Russ Houle

Apr 8, 2019
0

When are you going to update your street view? I have tried to use it on places over 8 years old and it is unavailable.

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Sylvia Storer

Apr 3, 2019
0

I am the owner of a large Childcare Centre and someone called Ben Fletcher has desicrated my web site and also posted reviews detrimental to my business. I need this stopped immediately. There is other businesses this guy has hacked!

My business is Tiny Tots Childcare Centre. Please respond ASAP as I’m getting complaints from my patrons!

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Muhammad Yaseen

Apr 2, 2019
0

I am unable to reset my password as I forgot my password and now I am trying to reset but google can't verify that this account belongs to me I have received otp on my personal number but it's not so helpful for me

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Noel Bell

Mar 28, 2019
0

Someone posted online that I have HPV and Herpes If you google my name It appears on Cheaters I can get no response from them

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Robert w cowdrey

Mar 27, 2019
0

On my brand new Windows 10 computer I'm having issues with Google Chrome it takes a long time to open up I tried uninstall it and reinstall it it still does the same thing this is the first time this has happened on any computer I ever had it always open fast I tried it on somebody else's computer if she still did the same thing is your wig we can get this fixed cuz I like Google Chrome

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Marsha Thonson

Mar 25, 2019
0

I am really tired of the adds every time i open my phone. I am sick of the adds you have ruined the Internet.

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jeff banes const.

Mar 21, 2019
0

I will be fileing a lawsuit . I have been called over 180 times this year. 3 months. I have recorded these last calles from 618-690-1669. I told her and you please stop calling you r ruining my business I have no other option but to retain a lawyer.

this is proof of notice thank you! jeff banes

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Eddie

Mar 20, 2019
0

Worst customer service!!!! There representative not located in the USA and all they know it's to lied and i never got the right answer only Read me the policy (Google change there policy when ever they want.....)

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Mark c Jasper

Mar 7, 2019
0

I have purchased a product from Buy Factory Direct Have had no luck getting product repaired Lots of E mails also returned product as per instructions still getting runaround Going on 2 months Any help PLEASE

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Jean Coffey

Mar 5, 2019
0

I do not want to see the advertisements every time I open my email. Please stop them. Thank you

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