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Google

1.0
815 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Rick Scheiba

Oct 10, 2019
0

third time this has happened with an Amazon delivery in FaIrfield Township, Ohio 45011. The delivery person leaves the package in my garage in front of my car. Once the package was run over when my wife backed out. The item was OK.

, It is exactly 7 steps from the garage to my front door. If they're to tired to take the 7 steps they could at least ring the door bell and let us know a box has been delivered.

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Delores H. Nelson

Oct 10, 2019
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For a month or so, I have been trying to get into my Google account, but Google refuses my data and refers me to a different company that asks for credit card information, which I refuse. net), then my password, which i rarely have used, and is old (Duh2_Nuh@_Kcl926) which it won't accept, then sends me a code for resetting my password (which it won't accept).

"Try another way" doesn't work, telephone calls to your support services don't work,chatting online doesn't work (they are the ones who ask for my credit card number). NOTHING WORKS, AND I HAVE SPENT HOUR OVER A NUMBER OF DAYS TRYING.

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Jack Johnson

Oct 9, 2019
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Sent my faulty phone off to be fixed. Took many weeks until they admitted they needed to send me a replacement. However they had none in stock.

Currently trying to get a refund so that I can replace my phone.

Communication terrible at every stage. Its been over a month.

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Danny Spicer

Oct 9, 2019
0

I keep getting this Google play pass on my phone and I'm not interested in it, I called and no one seems to be able to help. Take this junk off my phone or I will delete Google and go to Bing

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Jeremy E Price

Oct 8, 2019
0

I was banned by devs on the " Legend Of Blades" game. The devs created an event called "wheel of bless" which when rolled gave back 5% gold sometimes you could roll up to 50 times in one roll. The event allowed for a decent amount of gold to come back to all users, however the devs reaslised to mich gold was going to everyone playing and stopped the event mid event and rolled everyones character back 3 days prior to start of event.

I spent 1300 dollars on the event and got banned because i requested a refund from google for those 3 days due to devs doing what they did with event. I was wanting a full refund from this developer and after 1 week of waiting for return email no answers have been given from the devs of game.

I advised google of what happened and they refuse to give refund for…

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Theresa Arminda Buria

Oct 7, 2019
0

I paid for extra memory for my new pixel 3a xl google phone, but the data was attached to the wrong Gmail account. After several; failed attempts to solve the problem, I asked your representative (Jess #181242) to please transfer the 100 mb to the correct Gmail account (from Terriburia@gmail to Theresaburia@gmail).

I was told that this was impossible to do and that if I canceled the additional memory I would forfeit the money I paid, even though I never was able to access any of the extra memory. This is stealing.

You cannot charge me for something I cannot use. According to your support google staff your company cannot process a simple transaction that every corner mom and pop store can do - cancel one sale and return the money, so that those monies can then be applied to another sale.…

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Alan Reeves

Oct 7, 2019
0

It seem as if the problem has occurred before. When I use the color coding system I kicks me out of Google. I use the color system to indicate if I have completed a task. What's up with that?

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susan ostanik

Oct 4, 2019
0

wELL ,i WILL NO LONGER EVER USE YOUR COMPANY AGAIN. i HAD TROUBLE WITH MY COMPUTER AND SEARCHED FOR GEEK SQUAD THROUGH GOOGLE SEARCH.....MISTAAKE

GOOGLE SOLD THE FIRST SPOT TO SCAMMERS AND COST ME A WHOLE DAY AS THEY TRIED TO SCAM ME FOR A $1400 PIECE OF EQUIPMENT. GOOGLE COULD CARE LESS IF THEY PROVIDE YOU A SERVICE...ONLY CARE ABOUT MAKING THE BUCK AND THEY DONT CARE WHO THEY CRAWL INTO BET WITH

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KJ

Oct 4, 2019
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I own a very small business and never plan to advertise, however I receive several calls per week, even after asking multiple times to be removed. Here is the main reason I will never advertise with google - they never ask if it’s a good time to call, instead they immediately go into their sales pitch.

If I politely say I have no time to talk, they abruptly hang up on me. As a matter of fact they hang up on me every time they call. Who wants to talk to them after being hung up in?

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sharon laing

Oct 4, 2019
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I am a professor at a university here in the pacific northwest and recently observed pornographic web sites linked to my name and my institution. In addition, copyrighted information from my university is lifted and linked out to irrelevant and malicious contents.

Myself, a paid SEO consultant and my university IT personnel have completed Google's standard form for removing bad content from searches, and have been doing so since July and still the offensive links remain. It is truly unbelievable that individuals can engage in nefarious online activities that damages others reputation and this occurs with impunity from Google.

A similar situation was occuring on the Bing search engine, however, Bing has a procedure to remove negative and offensive images and does so in a way that it does…

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Nikki Napier

Oct 3, 2019
0

I absolutely love google Chrome but right now I am not too happy with it. I was scrolling through suggested "articles for you" yesterday when I ran across and article that spoiled my episode of Masked Singer that I plan to watch tonight.

I am a cord cutter so I am not able to watch the show the night it's aired. So when I ran across an article that I didn't even click on titled "Panda revealed as Ali" I was furious. I absolutely love the suggested articles feature to google chrome but I am not when it ruins an episode I have yet to watch.

Can you please find a way to filter articles of this kind out or better yet don't show me these at all?

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Mike Hughes

Oct 3, 2019
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I have spent approx £1000 on the nest hello, two nest cams and the new nest hub max. When I tried to add the hub max to the nest aware subscription service I was told to cancel all current subscriptions and then re-subscribe everything.

When you cancel a subscription everything freezes. I have 2 devices showing as subscribed and 2 devices showing as unsubscribed. I can't subscribe the two unsubscribed devices and I cant cancel the subscription on the two subscribed devices. I have been through numerous things with the live chat guys and they can't fix it, they can't even unsubscribe all from their end.

, We do not know how to fix it at this time, so please wait until we find a fix". They want me to wait indefinitely for a fix they may or may not find. I am now left with all this…

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Henry Chesney

Oct 3, 2019
0

It seems that hundreds of people have been scammed by Brite Tv including me surely such adverts which seem to be a pack of lies should be taken down

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Chantal Morin

Oct 1, 2019
0

I lost my brand new Google Pixel 3a while attending my son's wedding in France last week and the 'find my device' did not work even though the phone was on, fully charged and the device location was on. I would like to understand why?

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Michael Mills

Sep 30, 2019
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I have not been able to access my emails to my gmail.com account for the last 4 years and I am beyond frustrated about it! To make matters worse, there is no customer support number to actually speak to a live person which means I basically have no access to email! The gmail.com process to me is nothing short of a piece of s...!!!

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mike hughes

Sep 30, 2019
0

I bought a nest hello doorbell, nest home hub max, 1 indoor cam, 1 outdoor cam and 3 google home minis. I bought these for security when i go away towards the end of October. There is an issue with the Nest Aware Subscription Service.

I rang google and they have basically told me that this is a known issue, but they do not know how to resolve it, just wait until one day they may or may not find a solution. My account is showing 2 devices subscribed to nest aware and 2 unsubscribed.

I can neither subscribe the unsubscribe ones nor cancel the subscription on the subscribed ones. These cams are useless to me at the moment and they cost a fortune altogether.

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Gabriel Croft

Sep 29, 2019
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I decided to start using Duckduck go instead of google. I tried to uninstall chrome but unfortunately I couldn't. This however is not the problem. The problem is all my music files (that are not bought from Google or have anthing to do with their ingrate company) were deleted bar one.

This is sickening and disgraceful and they will either return the files they have deleted or taken or there will be fire and fatal repercussions. Nothing and no one will stand in my way of extracting what I feel is bue back.

And you can assure the defective scum it will be more than their lives are worth.

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Georgina Parvin-Guerreiro

Sep 27, 2019
0

Phone broke (not from fault of my own); rang Google support, didn't listen to my situation, read from a screen and incompetent. Ashamed to say the least

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Tammy Fisher

Sep 27, 2019
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Please have the below website removed from google search. It is untrue and damaging to my friend's reputation.

https://www.theknot.com/us/melissa-zamor-bongout-and-her-real-story-nov-2019

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Isaiah Myers

Sep 27, 2019
0

Google i am begging you to take down anything and everything suicidal people can use to learn how to kill themselves. Things such as how to tie a noose, how to kill yourself,etc need to take the person to a page where they can get the help they need not the information that can and will lead to them ending their own lives.

Please i am begging you google . You are great business and i know you will do the right thing in the end.

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Veronica Johnson

Sep 26, 2019
0

I just spent 1 hour on google website and got nothing done.

First it rejects my password. I spent 30 minutes trying, going back and forth with your team to get my password.

Finally they tell me try signing in again. Signed my old password. OH! it's my password. Shortly after signing in I started checking my email. Guess what - THE PAGE DISAPPEARS. Tried to sign in again, it's the same thing again.

The password they just recovered is no longer good. What the hell is wrong with google?

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Patty Freeman

Sep 26, 2019
0

Bought not 1 but 2 at reputable stores now Im out 240 dollars why?? Called tech support sent everthing they asked for so either update my cards that I have paid for or I would like a refund!!

Also still waiting for a so called supervisor hello??? Why did this even happen? Ive bought lots of cards to play a silly game never had problems so whats with you folks? They treat my husband and me like we are thieves !!

Better hear from someone soon I can cancel payment just like you denied a card already paid for!!

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Helen Clark

Sep 25, 2019
0

Google maps keeps starting on my mobile phone.

It is very annoying and using all my battery power. It appears to start every time I start my car.

I have been trying all day to stop it to no avail. On searching I found numerous other people were also looking for a solution to this problem which has only started apparently since the last android update

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neil ford

Sep 24, 2019
0

YOU KEEP SENDING ME ADS ON WOMEN`S CLOTHING ON EBAY I HAVE SAID STOP SENDING THIS. I AM A MAN NOT GAY AND I LIVE ON MY OWN I DO NOT WEAR WOMEN`S CLOTHES DO YOU GIT THIS NOW OR DO I HAVE TO START PUTTING FU???S IN TO YOU AND CANCEL MY GOOGLE ACCOUNT YOU ASK TO RATE 1 TO 5 TRY -5+ THANKS

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Nancy Collins

Sep 24, 2019
0

Charged for a game and never got email confirms untlll the 5th charge. I go online and cannot cancel the game or edt the credit card to stop the charges. I never played the game. If I had gotten an email confirm I would have stopped the game after the first charge.

Cancel all games on my account. thanks

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Nathan Hurt

Sep 24, 2019
0

The individual in this video says he's a Google Employee. Completely disrespectful and unprofessional. His actions and attitude needs to be addressed. My response is in direct response to his actions and attitude inside the restaurant before this video was taken.

Including him taking a drink out of a Server's Starbucks coffee and then laughing at her when she showed she was upset about it. She does not know him at all. Then he proceeds to engage in what seemed to be erratic behavior going in and out, in and out of the door approximately a dozen times in about a 30 seconds, making the doorbell ding each time.

After I saw other patrons becoming agitated I got agitated, stopped him and asked what he was doing. Very arrogantly he replied " I work for Google, I'm taking pictures for the…

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Terry

Sep 23, 2019
0

A truly disgusting company. Google allow disgusting, highly offensive, defamatory and threatening content to be shown on their SE. Even if you formally request that defamatory content be removed (they can block webpages) google wil find every excuse not to remove the page.

My son tried committing suicide because of defamatory content shown on Gogle, I made them aware and yet they did not remove the content.

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Erica Lev

Sep 23, 2019
0

i am Erica Lev author of Jesus Returns in a UFO? I CANCELED MY BOOK years ago i want all traces of it removed from the search engine

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Anthony York

Sep 23, 2019
0

Hi Actors in the adds you put on Channel 7 in Australia about google uses the "OK Google" command in the add. The is constantly setting off my google home every time the adds come on, setting timers , searching for things mentioned in the add. This has left me in the position of ether not watching the TV channel OR, most likely, throwing my google home in the rubbish bin and buying Alexa.

Please do something about this ASAP and this situation is very annoying.

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Trevor Skinner

Sep 20, 2019
0

Dear Sir,

I want to complain about your gmail re-seller techsavvy. They have without notice suspended my account. I have asked them why and they said I owe them money. I told them I have paid every invoice they have sent me. I asked them to switch my email on again and they still refused and repeated I owe them money. I asked again for an invoice and a statement of my account. They did not send it. I told them if they don't send me the invoices I will report them to consumer affairs.

They have just sent me 5 Invoices which I have never received before. Looking at the invoices most of them do not state for what period they cover. I am going to pay them blindly so that I can get my business email running again. All this happened after I informed the re-seller that I did not want to deal…

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Alfred maxwell

Sep 19, 2019
0

My account was hacked by fraudsters, since morning i couldn't retrieve it back, maybe they might have change my settings on the gmail account/hangout, please i want the account to be blacklist from those guys that hacked it from me, i don't want them to have access to the account anymore, please help me thanks

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Carl David

Sep 19, 2019
0

Primitive blogger not being brought up to modern standards 1) no find or find and replace 2) does not work properly on iPad.

No way to complain directly, never a response.

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Buddy Coble

Sep 19, 2019
0

Over the last year I have tried to purchase 4 items using google search. Only 2 of the 4 were not a scam. I think your screeners for sellers sucks. Maybe you could work on weeding out some of the frauds.

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Janet

Sep 15, 2019
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I believe I am being hacked still. My laptop connection showed windstream. Not me. My Google alert for I phone not requested. Not mine LG. My gmail not working on dating sights. Google apps being compromised by deletion.

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deepak

Sep 15, 2019
0

one leading wheel went into the Nala and got struck at 01:00 am i Search for towing services on Google I found 4 towing number for 24/12 working with four and five star rated but no one replied I suffered a lot in the morning at 07:00am one forklift was passing through I called him to out my car from Nala .

Why are they given 5 star rating when they are not able to attend complaint.

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Joseph W Puckett

Sep 14, 2019
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Real funny, insulting ignorance, I'm trying to put my gmail password in to get a app. I type in proper password and is rejected and the bad thing is I know it's right! Whom ever came up with this stupid system doesn't live in the real fucking world.

For future help hire a person that can actually think and save the rest of the trouble.

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Allen Houghton

Sep 5, 2019
0

I deleted my account a while back I also took phone to factory reset ang Google is still there I don't want in my phone in to have you remove all items that deals with Google I have asked several times I am in contact with senator chuck Grassley and better business bureau also fcc

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Beverly Jackson

Aug 29, 2019
0

My church location is incorrect in google search and google map. I have been trying for months to correct this but online help is inadequate. The correct info is Universal Heights Church of Christ, 10262 County Road 272, Tyler, TX 75707. Phone is 9035661463.

This church has a Facebook page if you need to verify info and photo. NOTE: THIS CHURCH IS NOT IN WHITEHOUSE TEXAS NOR ARE WE UNIVERSITY CHURCH OF CHRIST ON THE SPUR IN TYLER, TX.

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Lori Wall

Aug 26, 2019
0

Omg now y'all are telling me my email is not valid fucking really? com has been my email for 19 yrs. Wth?? That customer service number is BS!! I CAN'T GET A HOLD OF ANYONE!! I CAN'T GET INTO MY ACCT AFTER 19 YRS OF HAVING THIS ACCT.

NO ONE CONTACTS YOU BACK EVEN IF YOU SEND AN EMAIL.. SO HOW ARE WE SUPPOSE TO GET HELP. THAT RECOVERY PAGE IS BS AS WELL. THEY PROBABLY WON'T EVEN LOOK AT ANY OF THESE COMPLAINTS IF THEY DID THEY WOULD DO SOMETHING TO CHANGE THIS.

THEY GOOGLE DON'T GIVE A SHORT. I HAVE NEVER HAD THIS ISSUE GETTING INTO MY ACCT EVEN WHEN I COULDN'T REMEMBER MY PW I USE TO COULD CHG MY PASSWORD AND MOVE ON. IM PROVIDING THE LAST INFO I HAD AND ANSWERED MY SECURITY QUEST AND FUCKING STILL NOTHING. THIS IS BS!!!

AND IT STILL TELLING ME WE DON'T RECOGNIZE ME.. UGH UGH UGH

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Jenny owen

Aug 20, 2019
0

I like to use google as my search engine but I am blocked from going so by hp. I used to be able to click on the google item to permit me to go to google but mysteriously this facility appears to have been removed so I click on my search icon , get hp then

have TYPE IN google before I can get to my search engine of choice. How come this has happened to me and who is managing this and how can I change it?

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MIKE ARCHER

Aug 14, 2019
0

As a frequent user of your Advanced Image Search I am quite dismayed by the needless changes made to the results page. It worked just fine when you click on a picture and get a full size image to download, and the seven connected images offered up.

It was so simple to find similar images and sometimes pictures from the same 'shooting', frequently were found just by clicking the 'VISIT" link. I really wish you had an alternate image search page that wasn't broke so had no need to be fixed.

Okay, I just counted my words (another ridiculous thing) around eighty six so I will finish in plain language. IT WAS NOT BROKE SO WHY CHANGE, IS IT JUST FOR THE CHANGE ITSELF, NO REASONING BEHIND IT PLEASE GIVE ME MY OLD RESULTS PAGE BACK with the easy to use format!

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David Lloyd Hughes

Aug 4, 2019
0

Your customer service sucks... BIG TIME

Google has made it SO difficult to get attention... I can only assume this is intentional For a company your size it should be easy Google is so arrogant it must believe ignoring users can be tolerated I will be campaigning to break you up all over the place based on anti-trust laws Now go buy some more republicans ADDING A .jpeg IS IMPOSSIBLE NOT HOLDING BREATH

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Nancy Hughes

Jul 27, 2019
0

I will be very clear in my complaint!!!! How dare you ban the word CHRISTIAN from advertising on Google, but accept the terrorist organization word Muslim!!!! Quit trying to stop free speech!! Who do you think you are????? As a free American born and raised in this country I absolutely hate the direction Google has taken in censoring content!!! STOP IT!!!!

This is not a socialist or communist country yet, even though that is where you want us to go!!! Shame on you!!!!!!!

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Sherry Ann Baker

Jul 26, 2019
0

How dare you say Christian is a unacceptable keyword, I am a Christian and there are millions of us , And for you to persecute those of he Christian faith but not have problem with muslims shows that you have now sided against this nation. This shows you have now decided you can try to silence the gospel of Christ , Woe unto you .

for in the end it will be God you answer too , but you are there to be a search engine not try to control voices as you have been caught doing in even in liberal bias. YOu no longer serve the public but try to control the public .

I will be using Bing and telling others to do same.

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Benjamin Berry

Jul 26, 2019
0

Google Pixel 2 XL started overheating badly while only having the Camera App open. It would get too hot to hold and then shut off. It would also randomly restart throughout the day. I tried everything I could find on how to remedy this.

Called Google and they had me do all of that again. Then they transferred me to another department where I dealt with Priscilla and she had me do the same exact steps. When she would realize that there is nothing to do but RMA the phone, she directed me to the 3rd party where I bought the phone, even though it's not a damage issue and

past the 1 year mark, which is why they sent me to Google for the Extended Manufacturer's Warranty they added for a 2nd year on the phone. She said if I really wanted to deal with Google then to send more info about the…

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Chuck Arnaud

Jul 24, 2019
0

You force an update that is the worst thing ever. Way to go.

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Pam Treige

Jul 18, 2019
0

I'm only giving one start because apparently I can't give zero. I am tired of Google sales people calling & harassing me to 'claim & verify' my business listing with them. I have asked them multiple times to put me on a 'do not call list' which they have said they would but yet I'm still getting calls.

So I decided to listen to their pitch. After wasting time going thru it with them I get to the end & they tell me that their is a one time fee of $599 but today only they'll wave $200 of it so it will only cost me $399.

I have no interest in Google & am not going to pay extortion money to stop them from harassing me. So I ask the woman I'm speaking with (Nikki, key word specialist) what I have to do to stop being harassed by them.

She tells me I have to activate & pay..... I told her that…

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john louis frazier

Jul 17, 2019
0

I recently received a new phone from the Assurance Wireless phone company. Google is insisting I create a Google account before I will be able to go on line. You are preventing me from using this phone. This is a free phone provided by the Federal Government.

Google don't have any legal authority in this matter. You are a private company. The Federal Government is a Public Service institution for the American People. Please provide me with your legal certification that gives you the authority to demand customers of this Assurance Wireless company; to sign-up with Google before they are able to access the internet.

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alanhood

Jul 15, 2019
0

Last week my chromebook was automatically "repaired"-why? Lost my train tickets, apple wallet blocked entry into chromebook required ols password-why???

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Linda Gasser

Jul 15, 2019
0

Google took me on an hour tour of southern Arizona, 50 miles out of my way, down back roads, and made me miss a very important ceremony.

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