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Google

1.0
808 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Tina McCoy-Cramer

Nov 26, 2019
0

I have a complaint that I believe is one of your clients. com. It's the bottle that gives you 8 different flavors for you water. I recieved the trial bottle with 2. different flavors. 00. I paid that and called them to tell them that I do not want the monthly fill.

That includes 8 different flavors. Even though they taste great and the concept is awesome, I CAN NOT afford them at this time. 10/18/19 I Recieved the flavor packs. the one person I talked to told me to keep them and she will thing the money. Ok. 00.

I called again only to hear a recording telling me to leave my name, message and phone number. I did. Twice. I have had some medical problems ad surgery. This month 11/18/19 I Recieved ANOTHER order of the flavors. 00 was taken out of my account again!.

I can not afford this.…

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Roberta Phillips

Nov 25, 2019
0

I did not give them my new phone number. They just added it to my account. That is invasion of privacy. Roberta

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Leo Petroski

Nov 22, 2019
0

Gentlemen, What the hell is going on? Have you ever tried to follow your own instructions for adding other email accounts to your GMAIL inbox? You issue an endless succession of "not right" messages without ever stating what exactly is wrong. No Good. No Good.

No Good is about all you ever say. Error messages should be clear, concise and informative. What you have provided is garbage. Error messages should contain the seeds of what needs to be corrected. You give none. You simply say "Invalid". WHY????? Why is it invalid?

You cannot expect error corrections when all you provide is "Invalid". Informative and corrective messages should be your goals. You fail miserably. com account to my GMAIL account, same inbox for all three. Nothing you have posted online helps in this attempt. 2.

I…

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Peter mills

Nov 22, 2019
0

this is totally wrong because the game that i have been playing know for months and lt has cost me a lot of money all for nothing my game is destroyed because google takes to long to fix a problem . 99 for google to fix straight away very convenient google.

I will tell everyone how you carry on you are nothing but a thief what a poor sorry business you run if its like this you should be ashamed of yourself . I will be changing over to facebook. You are totally out of controll.

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Daniel Marchman

Nov 21, 2019
0

When asking my phone for a 10 day forecast when in weather mode instead of the 10 day forecast, I receive ads only ads no forecast. The forecast I need to plan my schedule, the ads Ido not need at all, if I can't use my phone to my benefit then what do I need the phone or the service provided for.

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Hector carlos

Nov 21, 2019
0

ive already contacted police ,fbi cyber crime division and nothing please help me. Developers are suppose to use drr we veloper tools and privledges to help keep our privacy these to are commuting a crime with googles privledges and I know google does not want that please get this message to them thank you my name is hector n carlos 760-239-8233 thank you

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Peter mills

Nov 20, 2019
0

Hi i have a problem with logging into my account it all started with an update from the game i was playing. i forgot my password even though i answered all of the security questions i was still not allowed into my account .

I would like this problem fix up asap as i am playing a game in which i have paid out a lot of money and because of this glitch i could lose everything. Please help me.

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Senthil Kumar Ulaganathan

Nov 18, 2019
0

This is the second time I am filing this complaint still no one responded for google such a poor service I didn’t expect this google, this is regarding a payment issue for subscribing premium trial version of adobe software made during the adobe acrobat software on my android device

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James fuchs

Nov 16, 2019
0

00. One for 200 and the other for 100. I've done this many using them to purchase game tokens on the games I play. I tried to use them and a note said code not valid. I contacted Google and sent them all the information they requested.

This has been going on since August this year. The person assigned to my complaint keeps telling me that they are working on it. they the worst company I have ever dealt with.

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Fred Sturgess

Nov 16, 2019
0

I have orded and paid for a minnh house excavator from a company called BMIRAN my@ shopmyshop apperantly order no # 1043 could u try and find out what is the problem thank you fred sturgess

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Angelo lKambouris

Nov 14, 2019
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Being with my gmail account for over ten years .sense Oct.. 22 2019 I TRIED everything i cannot Recover my gmail account. Thank you.

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Francis

Nov 11, 2019
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Google keeps pointing their fingers at other people and refuse to take ownership of the situation. I ask refund for the money i put in the game because dev dont answer and they keep telling me that is not their problem

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Douglas todd

Nov 8, 2019
0

I have. Had a number of tries to get my Google account back to normal but with no success can you please help me out

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lorraine yoakum

Nov 7, 2019
0

It’s been one delay tactic after another for reimbursing me for the installation of a replacement exterior security camera. The adventure began after the camera night vision feature malfunctioned and I contacted Nest customer service department. After an extremely long and frustrating phone call and requesting to speak with a supervisor, it was determined by your supervisor, Andrew, that the night vision feature malfunctioned.

That is what I said in the first 2 minutes of the call. The supervisor, Andrew, agreed to send me a replacement camera and Nest would reimburse me for the installation. Andrew selected the installer, HelloTech, and initiated a call to schedule the installation.

Installation was completed on September 25. After installation, I contacted Nest customer service for…

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apple lee

Nov 7, 2019
0

Hi google tram ,

i wss want to login to my new iphone +61410567800 on that phone i only have hotmail email so try to login gmail ( i have 2 gmail acc no 1, tafeblog@gmail .com no 2 leea48207@gmail.com but Today google block my tafeblog@gmail .com acc that's not fare the password is right could tell me why?? Thanks. Thanks, Apple.

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Jennifer

Nov 6, 2019
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long story short, i had to return my Pixel 3xl because of a hardware issue. It was covered under warranty because I haven't even had it a year yet. I've bought EVERY pixel phone that has ever came out brand new from Google.

send me a new phone and then release the funds after 14 days. This is garbage. i had to send my phone off via fed ex today with no other phone. They have my bank info they can clearly charge me if I didn't send them the defective phone in a timely manner.

This is very poor customer service and I am very disappointed as I have been an excellent customer. but after this experience i don't think I will be sticking with the Google. Its not like there is a store I could have gone to and had this handled.

If it was an option I would have gladly gone. Before this issue I…

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Alex Fleming

Nov 4, 2019
0

During the wee hours of Monday November 4, 2019, I made an in app purchase on my Android tablet however, the items purchased were not received, and so I used Google's contact system to request a call back for assistance, which I received within minutes of making the request. The representative who handled the call back is named Robin (as per response when asked).

The call was on speaker, and my fiance could hear all communications between myself and the rep and at some point commented that she couldn't believe that Google was having me jump through all of the hoops of a) requesting that I download an app so they could remote access my tablet b) then having me go through several actions ie: clearing app date, restarting the device etc. The rep hearing my fiance comment to me about the very…

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Karen A Kirby

Nov 3, 2019
0

Can't get into my email because the code is sent to a no longer functioning phone number.

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Dennis Owrns

Nov 1, 2019
0

Please do me and the country a favor by eliminating the low rated CNN as the leading political news source on your search engine.

Unreal Google supplies such trash as their leading news source. This is a constant issue. The majority knows how bad CNN is, the falling ratings, scandals etc., making this point obvious.

I realize you are the largest search engine. Yet i and others are moving to Bing, DuckDuckGo etc. because of such quality issues.

Colorado

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Olof Hermelin

Oct 31, 2019
0

I purchased a google pixel2 xl which had problems with the wifi. I contacted google and got an rma to return the phone as it was still under warranty. I shipped the phone to google and did not hear anything from them.

After a week I called to check on the status and was told they were still working on it. I emailed the agent and got no reply. Called again after 9 days, got a second agent (Jerry) who also said he was working on it. Still nothing.

Finally called again and was told yet again they were still working on it. What is there to work on? Why does it take so long to replace a defective phone? Is it not bad enough that I was sold a defective product made by google?

Two weeks later I'm still waiting for my phone and I still don't know when I will get the new phone from google.…

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jenny chan

Oct 31, 2019
0

I work in your building 111-8 ave NYC 10011. I know I may not be a great part of your company, but as a technician for one of your pay tenant in your building I should be able use the general service with respect and politeness.

Your security at the door personnel are out right RUDE! When you try to get help it's more like a bother and interruption to their phone time(telex/internet). Their great phase to your compliant is " TALK TO GOOGLE"!!! Most of the time the elevator to the garage is down/shut off, and no-one seem to care to put a sign up so people, like me don't end up waiting for unnecessary.

Like you and your employees/workers, we need to get to our desk and do our work as expected from our company. IT A REAL TURN OFF TO START MY SHIFT WHEN THE PEOPLE THAT MANAGER OR SERVICE…

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Karole Crol

Oct 30, 2019
0

An update for out of date software was installed on OCT 24 -$300.00 and a refund of $500.00 was to be mailed to my home address got $300.00 in google Play cards - server rejected them - now I was told to get the $300.00 in Steam Cards (did not know we had them here) did so

long story short I now have paid you $5,572.28 (including taxes) I WANT MY MONEY- MY NUMBERS 1-250-219-6463 BC, Canada time

all this came about because of server error , card reject & (penilaty fees because of server problems)

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Joe Louis Swain

Oct 29, 2019
0

Every time I use my computer to to do my work on , my work get alter without me doing it. Can you find out who is behind that, by watching my computer when I use my google site/

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Sadik shaikh

Oct 29, 2019
0

Dear Sir/Mam To continue follow-up one month complete in this issu till time not solve I am Updating Change Name And DOB in PF Side and Uploaded required documents today complete one month So please check and solve my pf issu

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donna crabbe

Oct 29, 2019
0

I have had so may issues with my gmail account. I firstly can say I have had to change it 3x this year as my account wasn't excepted, then the issue with my password. I can say I want it sorted... com.

com and the password wasn't excepted. com and again the password wasn't excepted I can say this is getting rather annoying, plus stressful. com and the password I use is no longer excepted. I can't access the account and I can't download free ebooks because they have decided to fix something that wasn't broken.

I wanted to cancel and restart my account and that was on the hard pile... I find I have come to the point when I hate crappy service , and how can you expect me to be loyal when you make it so hard.

I can say if I don't get any reply I can put it down to YOU DON'T CARE

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Lonnie Whelan

Oct 29, 2019
0

You all are trying to distort money from me and I'm disabled and not very internet literate thrall keep locking up my phones and I've done bought three new phones so I could get through to someone Google security person has done threatened me told me they know where I am and it's not appropriate or appriciated I would like somebody to contact me from Google headquarters so

I can get this taking care of but really don't like you all being crooks to disabled handicapped people so please a head person from Google call me at 502 -409-7052 THANKS

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Ron & Janice Tubman

Oct 28, 2019
0

I have been receiving calls sometimes 6 to 8 per day wanting me to update my google listing which I haven't had a business for ten years . The business is jerron decking &paint . I have requested these callers to remove me from the call list to no avail.

I have never paid for this listing never wanted it and can never get rid of it. Please remove this listing so the calls will stop I know Google isolates themselves by having others call stop the harassment

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West Prairie Dental

Oct 28, 2019
0

We have been receiving calls regularly for years now from google maps requesting to speak with the owner. We are a busy dental office and will never be able to get a Dr. to talk. We have asked them to take us off the list for years. Obviously we have not been removed from the list. We have asked for some other method to be used to update any info you need. That has not been done by Google. This constant calling is silly, and very irritating when we are busy with important things during the day. We would love to update google maps but your phone calls are not going to work. Now the reps that call don't even listen to us they immediately hang up. Please help us resolve this daily annoying issue.

Lisa

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Denise

Oct 26, 2019
0

Why does Google always screw up articles. Find you like and what does Google do put some fucked add

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Andrew Wood

Oct 26, 2019
0

My email address was disabled today and I've been given no information except that it states I violated Google's policies. I have not participated in any of the activities it claims I might have been involved in to have my email disabled.

I have had this email address for several years and now I have important information I can not access at this point. I'm extremely disappointed in this and certainly have lost trust and respect with Google products in general. edu.

Please provide me more information on this matter and why this occurred.

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Jenny Shewood

Oct 26, 2019
0

Swan Taxis is a total rip off my phone ran out of battery and usually I would order an Ola or Uber, so on this occasion I had to get the Subiaco Hotel who were totally not helpful to order me a Swan taxi, My ola would have cost $13-15 and the swan cost me $29 what a rip off . They Deserve to not get business at these prices, I would vote them out if there was such a vote.

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Leon

Oct 22, 2019
0

I have bought a Google card in put 100 dollars on it from family dollar when i tired to redeem it its telling me i need more information so i call in to Google in they keep telling me to check my email but every time i check it there's nothing there i have bought this card September 4th in still don't have it i gave them everything they need but still nothing

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Joe Louis Swain

Oct 20, 2019
0

I am at the tempe Library and I cannot get into my gmail. It maybe because I am using another computer , but I am not sure if that the reason. So I will try at the Mesa main Library tomorrow , where I normally use a computer.

This what happen sometime when I use a computer other than at the mEsa main Library.

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geraldine

Oct 19, 2019
0

I would like to know as to why, every time I go to check something on google a box comes blocking the screen asking for my preferences

I give them, then next time I am asked again and again.

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david stevens

Oct 18, 2019
0

I have a business, Creative Design Decks, and I have 2 complaints from people I never did work for Kendal Jackson and his wife. I did work for his mother Mary Shaw and she was out of town . so he said he would meet me at the house with the first payment . He didn't and didn't answer hiss phone and later told me I needed a proper invoice . Another family member showed up with my check. and when his mother got back she paid me the final check and said she loved the deck.

Your deck rating refuses to accept my reply.

He or his wife doesn't even claim that I did any work for them. They just don't like me.

Why don't you verify that they were customers of mine.

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Toni Lendl

Oct 18, 2019
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When I type my name into google....the information attached to my name is 'FALSE' and 'UPSETS' me. I would like ALL the information relating to my name ...removed please. Especially the information from a Company call INFOBEL in Belgium. Also, please can you assist me by explaining how 'I' can remove this rubbish!

I look forward to the day when I can opening google and find correct information, about myself Thank you Toni

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Fierce Nemasis

Oct 18, 2019
0

I have used Google for a very long time and have no reason to be disappointed until now. 00 because my bosses e-mail was hacked, they contacted me over company email, through Google, and I was taken to the cleaners.

I contacted all the authorities, who did nothing but pass the buck in typical buocratic government fashion, and so did Google. The scammers didn't know I found them out, I contacted the FBI and they told me to just file a report, DA, but I had them on line they could have been tracked and

caught but Google has NO phone number to call for such events and when I did get a chat line the sent me a link where I had to pay with a credit card, yeah right, to talk to them. I have never been so frustrated at a lack of customer service in my life!!!!!

They could have been caught…

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Wayne S Butterworth

Oct 17, 2019
0

My complaint is I get phone calls from google advertising for a business that is closed. When I tell them they hang up and it goes on to the next person who calls. And they call at least 5 times a day .

Its so bad that I may change my number

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Barry Smith

Oct 16, 2019
0

There is a man, Kevin Kruase has been using our company name as if he is a part of our company and placing his work as a part of our company. We have asked several times that he stop, to no avail.

We do not like it. When we go to Google to our name, Jasmi Records we see this man and his work. Can Google help us in this matter. This person is associated with a company entitled Coroflot. Thank you, Barry Smith at Jasmi Records

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Norma Newkirk

Oct 16, 2019
0

Have received numerous (over 20) robo calls over the last two days from Google asking about what Google can do to help 'the business' The phone number is a personal landline. Did answer the survey since hanging up on the call triggered additional calls, Did respond to the survey pressing the key for this type of service is not needed. Did get another call after responding and I randomly hit numerous keys on the keypad.

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Robert Herwarth

Oct 16, 2019
0

You make it difficult to find a way to sign in. I have a computer, an Ipad, a phone, and using all three at the same time, I cannot find my way through the many steps required. In the name of security you send "codes" which are then refused.

How stupid can you be? too many for who? the damn plane leaves before that will work. You may be the biggest search engine in the world, but to me you are the biggest pain in the behind.

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Hilal Khashan

Oct 16, 2019
0

com. com pooped up and I inadvertently booked through them. It did not take me longer than one minute to realize that I was a scam victim. I went on twitter and discovered that scores of people had an experience similar to mine.

Google would do everybody a great service by blacklisting them. There is no shortage of people/groups on the web who are trying their best to rob us of our money.

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BRIAN STIFF

Oct 16, 2019
0

IMPOSSIBLE TO CONTACT ANYONE AT GOOGLE. com" WILL NOT WORK. I CANNOT SENS ANY EMAILS AS YOU KEEP SAYING I HAVE EXCEEDED THE NUMBER I AM ALLOWED. I SENT ONE MESSAGE TO SIXTEEN PERSONS YESTERDAY AND WHEN I TRIED TO FORWARD A MESSAGE FROM THE POLICE TO THE SAME GROUP, I WAS TOLD MY LIMIT HAD BEEN EXCEEDED.

HOW IS THIS POSSIBLE ?? YOU SAY THE LIMIT IS 500 IN 24 HOURS. I NEVER GET ANYWHERE NEAR THAT. WHERE IS CUSTOMER SERVICE ?

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Cori Danielski

Oct 16, 2019
0

I purchased a Google Pixel 3 as part of a promotion that included Google Fi. I thought that would be great because Google is such a large part of my telecommute and integrated with my workplace. I activated my service and immediately noticed that I could not be reached via SMS (text) by certain people.

My children, my spouse, and a few friends can not reach me via standard text. Withing the first 24 hours I reported the problem via chat. I was told to wait 48 hours. I traveled for work and reported the problem again a few days to a week later.

I went through as many trouble shooting options as I could before needing to tend to my family- at that point it had been over and hour, problem not resolved. I waited a little longer. I reported the problem again via chat.

We went through all the…

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Elaine Ryan

Oct 15, 2019
0

I don' need 100 words. VERY, VERY poor service. Will be going elsewhere to get my meds etc. Re: Lancaster, NH store

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Becky Bennett

Oct 13, 2019
0

Every time we go into our home town dollar General store the shelves are bare of products.

For instance bread is always out. Then I went in to get creamer for my coffee and heavy whipping cream and that was out also. Now I don’t know about you but I have to have the cream for my coffee in the morning or else I’m cranky.

And you don’t want me to get cranky! Please send more product to support our community please! This is the only store available to us unless we want to drive 10 miles into town, which may not sound very far but when your tired you just want to go home.

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Kacey chamblin

Oct 12, 2019
0

I am sick and tired of switch to google chrome showing up on my pages! Then it shuts off and I loose all. I have google chrome! I installed a long while back. I HATE CHROME! ALWAYS HAVE. Please do something to update YOUR files and leave our pcs alone!

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Mohammad izhar

Oct 12, 2019
0

I don't want to watch any ad please stop ads on my account

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Christine M, Nowicki

Oct 12, 2019
0

Today I discovered that we do not have TCM, as part of our, many years services, I called the COMCAST phone number, at 4:30 EST and they promised to get back to me in half an hour. Right now, is almost !0 PM and no call. Do i get a refund.?

798 Lake Forest Rochester Hills, MI

(248 535 3004)

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marc

Oct 11, 2019
0

Why are the enlarged view of pictures through google now on the side and tiny. PLEASE tell me google will not screw up more than they already have and re-enlarge the preview pictures again. It's the least google could do for the people they use and exploit.

thank you for your time.

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