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Google

1.0
802 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Lori Hughart

Jan 15, 2020
0

I bought 2 gift cards of google play. & 150. I had no use for them. I have given as gift but they were unable to use them. I was trying to sell to someone and they could not redeem because they were locked.

I contacted Google for refund. I was refused. Anyway I sent in all documentation and so did the guy who bought them. They unlocked the cards and he redeemed them and now won’t pay me I have talked repeatedly to your support and get no help.

Why would they send him email that cards were free to redeem. Arrangement for payment had not been negotiated yet. Now I have lost 250. Due to your mistake. I will never buy anymore cards and will discourage anyone else I can

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Jeevan Kulkarni

Jan 15, 2020
0

Being repeated calls my complaint was not solved.very poor response and behaviour from the executive of google.you have to maintain the professionalism while customer is expecting the help. Wanted to know the status of my complaint.

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Stephen Thomas

Jan 13, 2020
0

I’m having a problem with Google and the email service Google provides.

It seems they have been doing faulty business and once they got caught in the act they got upset with me and have closed my business email account.

And they’ve also closed down some functions to my personal email account.

Some of the problems I’ve been faced with while using Google is they have been charging my Google Ads account even after I said not to spend over a certain amount on ads.

They took the liberty to just disregard what I prepaid and start spending money off of my credit card like the credit card was there’s.

I tried to call Google about the situation to let them know they didn’t have the liberty to do such and that I wanted them to return my balance back to zero and to stop this unethical behavior.…

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Charles Moore

Jan 13, 2020
0

I wish to complain as I have had enough of the fact that under the rtbf 2014 THERE ARE STILL IMAGE(S) of my FACE on Goggle search when I LEGALLY have the rtbf 2014 on my side !! I will ask you one more time that by 15/01/2020 if the image(s) as below have NOT BEEN ERASED FROM GOOGLE SEARCH I WILL ISSUE CLAIM PAPERS ON YOU LONDON HQ !! https://www.yourlocalguardian.co.uk/resources/images/242363/https://www.yourlocalguardian.co.uk/resources/images/242363/

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Stephen Thomas

Jan 12, 2020
0

I’m having a problem with Google and the email service Google provides.

It seems they have been doing faulty business and once they got caught in the act they got upset with me and have closed my business email account.

And they’ve also closed down some functions to my personal email account.

Some of the problems I’ve been faced with while using Google is they have been charging my Google Ads account even after I said not to spend over a certain amount on ads.

They took the liberty to just disregard what I prepaid and start spending money off of my credit card like the credit card was there’s.

I tried to call Google about the situation to let them know they didn’t have the liberty to do such and that I wanted them to return my balance back to zero and to stop this unethical behavior.…

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Maciej Michaluk

Jan 12, 2020
0

I purchased Pixel C in Oct 2016 which lasted only until Sept 2017 - faulty screen backlight. I got it replaced under warranty. Unfortunately my newer Pixel C failed in Nov 2019 due to the same issue.

I contacted Google Support in order to resolve the issue and that's how I faced THE WORST CUSTOMER SUPPORT I HAVE EVER COME ACROSS, BAR NONE!

The first rep insisted on going through factory settings despite the fact I suggested it was a hardware issue- fine. I did it, with no resolution of course.

The second rep was equally useless and did not respond to my emails.

The third rep was nice but useless as well. All I got from her was a CONTACT FOR A REPAIR COMPANY WHO DON'T REPAIR PIXEL C!

In total: I spent hours on the phone and sent a bunch of emails and yet, the issue still hasn't been…

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Steven Monahan

Jan 11, 2020
0

Monahan Plumbing in Framingham Ma says closed permently well i,m not closed and piad for your service Who did this

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Trevor Rife

Jan 10, 2020
0

My phone is stuck in reboot mode and whenever I try to choose one of the options it will just bring me back to the reboot screen. I'm unable to turn the phone off or even reboot it.

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Shawn Sibley

Jan 9, 2020
0

Youtube allows colorist interview videos to run rampant on the site. They are ABUSIVE and are against Youtube's policies. I just want the videos taken down as children can see them! I asked Youtube to take them down in September and I did not hear a response. org/p/youtube-stop-youtube-from-allowing-dark-skin-vs-light-skin-interview-videos. org/petition. Please help!

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Badri

Jan 8, 2020
0

Firstly, I am not a person who generally complains. I appreciate people even for small gestures.

However, my Google Pixel is not working and I have contacted Google Pixel Support 7 times during the last one month. Their agents are very unprofessional and unable to help. If I request them to connect me to their supervisor so that the supervisor assumed to be competent can help, they disconnect the phone abruptly.

Such service is not expected from Google. I always believed they maintain a very high standard in their services. But it is in fact substandard.

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Frank Peter David

Jan 6, 2020
0

0 -1 i cant use the Access code i want Why you must not try to confuse me iam 70years old and i dont need your Harrassment. I will use the Code i want understand its not your business and you need to stop asking me to change my Code or ask me repeatedly to put one thats more Suitable for Google.

Iam the Customer not under a Google Ductatorship. Very very upset..

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Joseph C. Randall

Jan 1, 2020
0

I had asked Google search the following question: "How many African American New York City mounted police are there?"

The answer from your Google search was... 1-A featured article and image of a Black man being towed via a rope by two (2) white police officers on horseback in Texas. 2-Two images...one of a Black womankind a ma, both in mounted police uniform. The rest of the images of white police on horseback. 3-Not one answer addressed the question I asked!

This is an appalling example of how you (Google) treat Black people and other people of color so disrespectfully?

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Linda Smyth

Jan 1, 2020
0

I have never seen so many pop up ads when I was trying to research a business topic as I saw today. It is DISGUSTING!!!!!!! I am looking for a new browser as I can't stand having my screen filled with unwanted ads.

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QUEENS VILLAGE AUTOBODY (GEORGE)

Dec 30, 2019
0

I don't know what you folks are doing with these phones solicitations but it needs to stop on an average everyday its 8-10 times both verbal and recorded. if it does not stop a complaint will be filed with the authorities for harassment. stop what your doing immediately

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Nora Azzouni

Dec 30, 2019
0

I accidentally deleted my gmail messages on 27 December. I permanently deleted them from 'trash' I need to retrieve my messages. I have tried unsuccessfully to contact an agent by phone and none of the online chats and information have solved my problem. Thanks you.

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Lisa Matthews

Dec 29, 2019
0

December 28, 2019

Google needs to stop showing POLITICAL ADS! Other major technology companies are dropping this issue. Cybersecurity has not evolved nearly well enough!! The national security of the USA needs much more cybersecurity as evidenced by trump never addressing this as a national security issue, and the USA unable to even address HOW BADLY we were attacked in 2016!! Also, Google needs a COMPLAINT DEPARTMENT as it's one of the largest technology companies!!

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Henry, Felipe

Dec 27, 2019
0

I've played tank hero's for about 3 or 4 months now I started winning scoring titles, after about 40 titles they stared withholding my points on a daily basis k I sent them emails, good n bad about what they're doing to me, no good came from my complaints it got worse one day I won 23 of 25 games ,I was awarded 20 points today I t got worse ,no points at all , victory, bonus , battle awards ,plus wasn't allowed to spin 4 my super bonus points what can u do about it ?

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Jeremy matthew cazier

Dec 25, 2019
0

Yeah they offer rewards that I can't use and refuse to exchange for something I can.

For example they send me $2. Rewards notifications that can only be used for games or apps and only if it's more than the $2. So they aren't really rewards. Asked if could use to buy TV episodes? 12 on Google.

However no I can't exchange them for play credit. So their rewards program is useless and waste of time. Just using them to get people to spend more on Google for things don't want or need. Stupid.

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Glenn peel

Dec 22, 2019
0

someone has left a poor review on my business page and they are not a customer of gp autos

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PURE EURO MOTORSPORT

Dec 20, 2019
0

I am really sick and tired of getting 10-20 automated phone calls from Google daily! It is interfering with my business productivity. How do I make it stop? Better yet you make it stop!!! 570-830-7873

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Deb Reher

Dec 19, 2019
0

If you REALLY want to know how to improve. QUIT letting people who have NEVER actually been to places on Google places to rate them AND make them use their real name. And check to see it matches. its called authentication and we know you can do this!

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teresa brown

Dec 16, 2019
0

I was playing best fishing, I had earned $94.77, and the game and my winnings up and disappear. I want my winnings.

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LWellls

Dec 16, 2019
0

I have made several attempts to access the Google account to locate the G Suite Pin, but was not able to do so. This is the main reason for my attempt. This is totally unforgettable if Google does not offer the opportunity to speak with a live representative? This process makes Google extremely difficult and outright unnecessary when placed in a disarray concerning the account. The information on the site is not helpful, it's useless and has no consideration toward the members.

Why not send a text or phone verification for proof, instead of THIS G Suite Pin, in which, was created over 20 years ago! Time has evolved in other means has also (YouTube, Instagram, Facebook...etc.), why not within google? I still need help in locating the G Suite Pin.

Requesting a response and assistance,

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Stephanie Voisin

Dec 16, 2019
0

Every night I pay to play when I start to win and get in a bonus the game freeze when I get back in I don't receive my winnings. Then in rappedly lose all my coins. Have complain to the company several times sent screenshot but no coins or had the problem fix. Can you do some.

Since I am spending money.

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Kevin Swinton

Dec 14, 2019
0

I cancelled Google Fiber, because I was moving to a location that didn't have it. The day after cancelation I turned in all of the equipment. 83). When I talked to your customer service, they say I will get a refund in a month.

For a national company, this is unacceptable. I see this as theft, because you took unauthorized money. This need to be fixed immediately.

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Ken Behrendt

Dec 13, 2019
0

I don't know what happened to Google Chrome! I originally switched to it years ago because it was much faster than Internet Explorer and it streamed the videos on Youtube so smoothly. In the last few weeks, however, its performance has really deteriorated. 4 MHz wifi connection.

Currently, I have to wait up to a minute or more for a video to begin playing on Youtube even when I have the picture quality set down to as low as 144p! I've checked everything at my end and even replaced my Xfinity gateway thinking the problem was there. It wasn't.

My plan gives me a download speed of 200 Mbps maximum and I still cannot get good performance with your Google Chrome. I was on the verge of replacing my laptop when I decided to try the…

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Frank Peter David

Dec 12, 2019
0

You are downloading to my Email Facebook Posts.. I want you to stop that asap. I never asked for it and i dont need to double up on info i already got and Read these Duplicate posts in my Facebook Inbox.

So i request you to stop this Crap. You have no permission to do this. Thank You Frank Peter David.

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bmarkle3426@gmail.com

Dec 12, 2019
0

I have 2 gmail acccounts. com, and works just fine. com, but I can't remember my password to it. Can you help? Thanks, Brian My current ph# is 614 972-9109. com has my old ph# which was 614 902-5593 Thanks, Brian

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Art Gelinas

Dec 9, 2019
0

I am not satisfied with google play some how my credit card was charged 109.00 for something I didn't authorize all I have been getting iOS a run around for this issue they keep saying it must have been a family member which it was not I expected better from your company than this all I want is the money put back on my card do the right thing I have been using google since it came out and was happy with the service until now

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Mary Pallais, or Mary Pfanenstiel Pallais, orMary L. Pfanenstiel Pallais

Dec 9, 2019
0

com for over 40 days. I purchased a samasung new phone to replace my I Phone 5. I was told for over 40 days that because I got a new phone the google code won't go to the Samsung because it was created by and Apple I phone 5. That is not true.

my google won't let me in because the pass-word recovery code won't let me in. I have had 8 people from Verizon including Tec-Coach, sales men and women trying to get me into my gmail with no suggess. I am 78 years old and stupid me I forgot the last email.

com and now it is not even on the list of emails that I had to start anew. I called your tec support and was on hold for over 1 1/5 hours and you hung up with out helping me.

com password 6941 I believe. com on the google site for me to read my 40 day old emails because it hasn't worked. I have…

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Shawn Passman

Dec 9, 2019
0

Cannot get any help for a hacked account. No one to speak to no one to help Pathetic terrible service

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Rachel Peregrine

Dec 9, 2019
0

Received a security alert from Google that Amazon have gained access to my gmail. Unable to change email password successfully even tho message recd from Google telling my i had. 10 verification codes later, still no success. Unable to raise complaint directly with Google as unable to verify i am email account holder....

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Mark Fletcher

Dec 9, 2019
0

Over three days last week, and several messages over the weekend, I have exhausted my ability to fix the Google blockade we are experiencing. We are being blocked by google.com from sending email messages to any google managed email recipients, including somerdale.co.uk, and several other customer domains.

I have written and replied to countless emails from Google’s support team to no avail. The none-technical people I am corresponding with are literally regurgitating what they are being told by their tech support staff, who I am being denied direct access to. Quite frankly, the injustice of how Google are treating us is criminal. Clearly Google’s tech support are not understanding our true situation, in that our Exchange server is fully compliant with all the requirements we are being…

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Joan M Halsey

Dec 8, 2019
0

why did you remove Ttumpps' ads on google. What do you have against him. what right do you have to so biased. SHAME ON YOU.

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Melissa Doeberl

Dec 7, 2019
0

My problem is that I cannot login to my Gmail account (therefore I cannot receive a response there to this complaint. com). com) and told I would hear something in a few days. I get another email but there is no content.

I cannot open the email to reset my gmail password. com). I do not have a phone so the only way I can communicate is via email. I need both email accounts (yahoo and gmail). Please help me reset my password.

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Brenda Sampson

Dec 6, 2019
0

Someone used my name and my username to write and post a review for an attorney. Several months ago I did a very positive review for this person. Now, another review states that I am forgetful, etc...…..defaming me. I want it removed!!!! This is false and should not be allowed to remain. The link is: https://www.google.com/maps/contrib/108643379110215212226/place/ChIJGWKoWLFpK4cRw3gYH7Nax6o/@33.5987233,-112.1700572,17z/data=!3m1!4b1

This is what is stated which is pure fabrication and using my identity and is not anything that I would ever say:

Brenda Sampson 2 weeks ago I made the huge mistake of posting 5 stars by accident. I do more stuff that doesn’t make sense the older I get. I had forgotten that dealing with Terry was a terrible experience. Lawyers seem to make everything worse. I…

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Doug Burchell

Dec 6, 2019
0

I was sent a notice to receive a Walmart gift, just answer a few questions. The questions became more and more a selling pitch for insurance without an option to refuse. I felt this was a very deceiving situation. Disappointed.

Seemed to be more of a scam. Considering not using google.

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DAVID WALKER

Dec 5, 2019
0

com. I have attempted to reset the password on the account several times. I have what I consider more than standard security on this email account. I have 2-step verification, security questions, a backup email address and a backup phone number.

Google insists that they cannot verify me as the person who owns the above email address that I indicate as being locked out of. Google texted me a code to my primary phone number attached to the above email, which I submitted properly.

Next, they asked me to answer two of my very own security questions, which I did correctly. Google further indicated that it would send me verification codes to my backup email address, which is noted above this complaint [not the one contained within this…

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Patrick

Dec 5, 2019
0

Good morning. ie on 22nd November at approx 1526 but this email never reached my inbox. Can this be investigated please?. Thanks. Regards Patrick Harrold 353 87 6301454

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Eric Levesque

Dec 3, 2019
0

search - my sim card was damage when i broke my phone and ive been trying to register my new sim card in my new phone for 2 fucking days and you fucking idiot are the only thing blocking me from having back my phone and my bisness phone number back cause you keep wamt to verify by sending me a txt or a email for verification code but

i cant receive them, if iam loosing 1 more contract cause of google complicating shit iam going to fucking bring you to court iam fucking sick of your retarded assohle that fuck with my career you dumbfuck

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Adrianne Kerrigan

Dec 3, 2019
0

Google is the only company that I have ever done business with that refuses to mail me a return shipping label. It is impossible to get any help from their customer service department

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Leslie Moore

Dec 3, 2019
0

two days ago i googled mortgage information and since then i can't use my phone because google apparently shared my info with every mortgage seller in the country so every mortgage seller in the country is calling me constantly.

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Vincent Seeley

Dec 3, 2019
0

Several Porn hook up sites keep poping up no my computer from Google Chrome Pease stop them

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Frederick Bays

Dec 3, 2019
0

cannot complain to google without using face book which i will not do. You will get by snail mail

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purchased google play card and can't use it. all I get is the run around from your crapy company and hung up on multiple times as well

Dec 2, 2019
0

0 starts I have had the run around for months and I am getting nowhere. I purchases a google play card. Sent all of the information in 5 times to get the points to play the games. They keep telling me that I can't get a refund.

this has gone on long enough. I am reporting this to the better business bureau and push it out through facebook etc about what a rip off this company is.

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David Christmas

Nov 30, 2019
0

I got the message below after receiving confirmation codes sent to my recovery email address, because I had forgotten my password to my email address associated with it. It's as follows :

Thanks for confirming that you can access the contact email address you provided. Unfortunately Google couldn't verify that dinkibrain@gmail.com belongs to you. So, what's the common sense with that? Please reply or I'll have to take out legal proceedings. Thanks

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Stephen R. Smith

Nov 29, 2019
0

" and then it tells me to reload. This is really getting very irritating especially today (thanksgiving). I get that every time I get on a site or search engine and a lot of times on FaceBook. I have been getting this the last few days and today it has gotten progressively worse. Can you correct this?

It would be greatly appreciated if you can. I do a lot of online business with my email etc. and these "snaps" just keep slowing me down! Thank you

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wendy

Nov 29, 2019
0

For the fifth time since June, I have used google maps to get me to an apt I had in Milwaukee, leaving from Chicago. Last week, it was the regular directions to get there, but the directions back home took me 4 HOURS!!!

I checked a map when I got and discovered that instead of straight to Chicago, google had us going on a highway that is WEST of the one that takes us in the right direction. To say the least, I was very upset!!

I am now heading to NV. I got off the interstate to find a hotel, but didn't like the area so attempted to get back on the interstate, but Google took me way the hell out of town, until I figured out that the AGAIN screwed up the directions so I turned around.

Thankfully I found a hotel in a pretty safe area of town. If google directions put us in a ver dangerous…

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Nikita rai

Nov 27, 2019
0

Me and my lover using the same google account the issue is on my google activities showing wrong information i will not use any application like whatsapp, messaging ,contacts at mid of the night but its showing on his google activities that i have used since 1 year... because of this i am facing lots of problem om my relationship.

Hw beliefs on google activities and doubting on my character... help me out why your system is giving wrong information

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Leon

Nov 27, 2019
0

I stay in Ventersdorp in the north west in South Africa Someone open a account on my property (kak mechanics I would like it to be removed I will appreciate if you can look into this matter Thany you

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