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Google

1.0
782 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Maria Hensley

Jul 29, 2020
0

When I write a comment on YouTube it is deleted if it is related to social commentary on black social issues.

However, if I comment on other things like makeup, music, comedy, ect those comments are not deleted. I believe that Google/YouTube need to have an internal investigation to seek out and either discipline or fire its anti-black employees. Speaking out against racism is not racist or hateful but for some reason my comments as well as many other people's comments seem to get deleted.

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Paul Bryant

Jul 28, 2020
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I don't use Google Play. I will never purchase anything from Google Play. Now I find Google Play is preventing apps purchased elsewhere from running, such as McAfee and Piriform. Is this even legal ?

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DEBRA LESJAK

Jul 27, 2020
0

I HAVE OPERATED MY BUSINESS FOR 30 YEARS, I RECENTLY GOT DISGUSTED WITH GOOGLE FOR THE AMOUNT OF CALLS I WAS RECEIVING,NOW GOOGLE HAS ME LISTED AS PERMANENTLY CLOSED, WHICH I AM NOT, THE FUNNY THING WHEN YOU ENTER CLASSIC MEMORIALS IT COMES U P AS PERMANENTLY CLOSED, AN LIST MY COMPETITIONS BUSINESS. I AM EXXTREMELY UPSET. I HAVE CUSTOMERS CALLING ME ASKING WHY I AM CLOSED.

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richard bell

Jul 24, 2020
0

I have lost password to my Google account. Google will not verify my identity and I cannot reset my password. I cannot therefore access my account and am being denied access to settings and what information Google has. I have updated my phone but not my email address which has never changed.

It is wrong that Google keeps my information yet does not give me access to my account. I have emailed Google with my complaint yet they do not respond.

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Sandra Watson

Jul 22, 2020
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I am sick of your ads on Words with Friends 2. I can't get out of the ads once I'm in them. Hit any X that comes up, or any arrow, & it does no good. I have to reboot my phone to get out.

The only thing that's keeping me from paying to get out of the ads is a lack of funds.

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Paul Sweeby

Jul 22, 2020
0

I am sick of the amount of spam that goes straight into my inbox. It is clearly spam when you look at the subject, and particularly the sender email address.

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Clifton Denton

Jul 14, 2020
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I have a issue with a play card that was purchased and got download on my 8 year olds school email account. I didn't think someone under 13 could have it. It went to his email not the parent. His school shut down because of covid and I've chatted with the support team about it.

I requested to speak with Joe's supervisor or someone above him and he told me i would be contacted. But he contacted me twice by email which is insulting. And made a comment about me needing money. I didn't ask for money just would like to use the 55 dollar play card that is unaccessible.

I would like to file a formal complaint against him and would like information on how to pursue the matter. Thank you. Please read our chats

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Suchindranath S Aiyer

Jul 12, 2020
0

My mail to my mailing list are repeatedly bouncing. None of the reasons given in you complaint site or in the bouncing notification are valid. I have individually polled the recipients twice. Please look into this.

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David Brown

Jul 11, 2020
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Wednesday July 8th about 7 pm-I don't remember the exact time- I was watching a television program, Forged in Fire. I used my android phone to look something up mentioned on the program. The number is 832-998-4387. To my surprise I got a notice that I had received a prize for being the next 10 millionth customer to search for something on Google; it was a $1000 gift card at Wal-Mart.

I clicked on the link and was informed that the connection had failed. I did it several more times over the next 20 minutes to no avail. Now I understand that I was not expecting to receive a prize form Google; indeed I had never heard of this before.

Was this prize genuine or not? If it is not I think that this is a poor marketing tool for Google to use. Please respond to my email and let me know. I will…

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David Hunter

Jul 9, 2020
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Sir For some reason today, I have started to receive promotional material representing how to make a google add. Also I started to receive advertising for items that I have no interest in.

I am retired, over 70yrs, and a stroke survivor. I find this situation makes me very agitated.

I am not sure if somebody has done this as a practical joke, or of I have made a mistake and ticked a box I should have left blank

No where in any of this promotional material have I found a box to unsubscribe.

Please unsubscribe me ASAP from Google Adds.

Thank you, David Hunter

I am please to note that you use the box and tick what is common to some of the boxes. The distorted letters for some people such as dyslexia and perception problems is impossible to understand. Just a note, you need to use…

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Joshua L Carper

Jul 7, 2020
0

I have attempted to change the payment information on an app I had in your google play store 3 times (zombies run). The system failed to update ALL 3 TIMES and my subscription was cancelled as a result. I will never use your sevice again.

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Peggy

Jul 2, 2020
0

I refuse to use your browser on my Mac, so I'm denied access to basic sites because you have monopolized most of the internet.

You aggregarate enough data on me. This is why I refuse ot use your search engine, your assistant, Alexa, your browser. Because its all invasive and irritating.

Sick of ya'll. You don't own the internet, stop trying to control it.

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Ken Brummund

Jun 28, 2020
0

Searched for an article on my phone using Google to link and could not find it. Found it right a way on your better competitors search engines. Why do you censor searches? No, I will not post the article in question because you will most likely try to get them band.

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Soham Bhattacharyya

Jun 15, 2020
0

de. Due to an accident, the screen was broken and I sent it to Google store support for repairs. I live in Hannover, Germany. Store support sent me a box in which I packed the phone and sent it to a Google authorized repair center at Poland. 51.

They said the phone would be delivered, but it was never delivered due to first by a mistake by DHL delivery person who could not find my address. Then Google declined to contact DHL so as to make another attempt at delivery.

It has been more than a month, as of today. Kindly get back to me.

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ben david

Jun 4, 2020
0

I was happy. I have android and a Samsung. I update last month and all of a sudden I am introduced to google assistant. I googled how to turn this off without complaining... other than typing "turn off forever" into the app.

The app was surprisingly persisistant over a day or so before going away for some time. Now, today she is back with a vengeance. Everytime I use the keyboard I am subjected to a shady overlay trying to trick me to hit turn on. Google..

I say this with the upmost respect. Take your Google assistant and shove it where the sun don`t shine ! Thankyou for reading. Benjamix

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Nikki williams

Jun 2, 2020
0

n amd i do it tells me my account dont exists well i have been trying for almoat a wee can i k to get help from google and nothing has happened i lost important contacts pictures i can not get back of my kids can i get help

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Justin Fortenberry

Apr 17, 2020
0

I had to submit a warranty claim on my Pixel 4XL that I've had for just over a month. After sending in my phone, they sent me a replacement device. I've had the replacement device for LESS THAN A WEEK and Google is unwilling to overnight me another phone.

They want me to send in my phone again and wait for another replacement. This leaves me without a phone... AGAIN. Due to the fact that Google sent me A BAD PHONE AS A REPLACEMENT, THEY SHOULD OVERNIGHT ME A PHONE SINCE IT'S THEIR MISTAKE.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED.

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Robert Hallman

Apr 12, 2020
0

unable to find Those email addresses I have on my account to send a message to a family member

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Rc north

Mar 29, 2020
0

The rubber ad on front page google thanks my great grand girl o shes 9 and woanted to know and your negligence helped her Search tool or porn Very very disappointed

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David Allen

Mar 15, 2020
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Google has repeated made attempts to reclaim a Google Voice number that I use for my business. Granted it is a number that does not get tons of use, but it is mine and I have it listed as a contact online and on promotional materials.

In the past, I've been warned that I need to use the number within 30 days or I would loose the number. I have always been sure to use the number as specified and been able to keep it. In Google's latest attempt to strip me of my number I got an email saying it had to be used within 7 days!

So I ensured the number got some use so I could retain it.

However, I got an email telling me the number was no longer mine when the 7 days was up even though I did as was requested. Google has wrongfully taken a number from me that is rightfully mine and there seems no…

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Jude Day

Mar 15, 2020
0

This is the third day that I have not been able to access my gmail account. I could not get into google complaints through google, either. This is the message I receive: This site can’t be reached The connection was reset. Try:

Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_RESET

I do not understand what 'The connection was reset' means. However, I DO need my gmail account.

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David Ramage

Mar 14, 2020
0

It was about three years ago just before xmas that I made an order two day delivery to the motel 6 on college where I was staying- it never arrived. Customer services was absolutely worthless with service. I don't know why I've ordered from you again.

Will you rip me off again? David Ramage, 1216 n. 13th, Milwaukee Wisconsin 53205

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Jude Day

Mar 13, 2020
0

This is the second day that I am unable to access my gmail account. This is the message that I get: This site can’t be reachedThe webpage at https://mail.google.com/mail/u/0/?tab=wm&ogbl#inbox might be temporarily down or it may have moved permanently to a new web address. ERR_FAILED

I would appreciate having access to my gmail account as soon as possible.

Thank you.

Jude Day

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Jude Day

Mar 13, 2020
0

I can't open my gmail account - on my pc,my surface or my phone. This started on the morning of 13 March and has continued all day.

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philipjacka723@gmail.com

Mar 13, 2020
0

I opened another gmail account. com). I went to sign in and immediately I was in another person gmail account. She had correspondence about her Trust account and doctors appointments. I have attached a screen shot. Her name is Karen

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Tony Bull

Mar 10, 2020
0

Google Add staff keep ringing me outside of business hours tonight 730pm I have told them many time to stop calling me outside of business hours yet every time a new customer service representative gets our file they call at night. Surely google has the technology to know the time in the country they are calling.

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sue miller

Mar 9, 2020
0

we are having trouble with a phone number that is forwarded to our phone. waco towing & recovery number is 254-655-3736 .this place is not even a business in waco, tx. its on the internet and we get the calls for there number. i want to see if you could do something about this.

thank you sue miller

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Susan Sum

Mar 5, 2020
0

I had sent an email to customer service on when i would get the $100 promotional offer when purchasing my pixel 4. I bought it for my husband so i had to create a new gmail account in order to even buy it. Well they mention 6-8 weeks and unfortunately I was not aware that the promotional credit expires. I personally have an iphone so i dont check that gmail inbox often and by the time i did decide to check it had already expired and they wont honor it.

Truly disappointed since i could have taken advantage of promotional offers form tmobile at the time and decided the 100 dollar credit was more of an incentive and i didnt even get a text notification to use it despite having to enter my phone number when i purchased it.

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Cecily

Mar 5, 2020
0

Why isn't there a simple task like "CANCEL" as an option on the meeting invite???? As the organizer, I delete meetings thinking that attendants will get a notice - but they don't!! That's ridiculous! If the organizer deletes the meeting, all involved should get a notice!!

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Gabriel Adrian Ferrari

Feb 27, 2020
0

I experienced hackers on my account I changed Password it was accepted but it does not work both Accounts hacked not the first time I had another Complaint with Google it was not responded the situation is the same Please fix it I have a good SuperAntivirus which DELETE 300-TO 600 COOCKIES IN 3-4 DAYS Somebody penetrated my Account took items at random with no permission from me and in that em he make fun of my account added pagan items this is a Criminal Violation of Ciber Law// Over Gabriel Adrian Ferrari//

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Gabriel Adrian Ferrari

Feb 26, 2020
0

COM EXTRACTING AT RANDOM PARTS OF MY SITE ACTIVITY,ADDING PAGAN UNWANTED ITEMS AND GENERALLY IS HACKERS MOCKING MY SITE/ COULD YOU FIX THIS ALSO AND GIVE ME AN ANSWER// I RECOGNIZE THERE ARE A LOT OF HACKERS AGAINST ME I REPROGRAMMED MY COMPUTER CCA 7 TIMES SO FAR//OVER/THANK YOU GABRIEL ADRIAN FERRARI

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Raymond Frederick Wright

Feb 25, 2020
0

I was logged out of my monster legends account and my Google play games account.. they are telling me they cannot help me get back into to account... as they are refusing to tell me where to send documents

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Colleen Parsons

Feb 24, 2020
0

Google constantly ties up our office phone lines to solicit money from us. They have now re-routed our website to another company when using their search engine. They are trying to charge the company to fix this. This company is strong arming companies to have to pay them in order to use the web browser. This is bad business.

Every other search engine works perfectly. This is the same as when the scam artist freezes your computer and charges you to get the lock off. BAD BUSINESS!!

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riley Friton

Feb 18, 2020
0

Why does a character get deleted "replace" when trying to fix a typo when typing in body messages.

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Raj Singh

Feb 17, 2020
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My under manufacturer's warranty Pixel 3 phone stopped charging and I reported this to Google Support in Nov 2019, and on their advice I couriered it to Google Support's warehouse in Poland (delivery code by Google - RMA02464752) and very promptly received a refurbished Pixel 3 as replacement within a week.

However, the mic on that refurbished phone did not work and I could only talk on any voice calls using the speaker. After Christmas I contacted Google Support again and they asked me to send it to the Google Support Warehouse for a 2nd replacement. At that point I requested that due to my bad experience with both Pixel 3 phones, they provide me either a new Pixel 3 (not refurbished) or a Pixel 4. The adviser escalated my request to a higher team and after few days of waiting, sent me a…

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john

Feb 15, 2020
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False and misleading information when searching united patriots front Australia it comes up with left wing bias and misleading information, google should be a platform of fact or a platform where anything can be posted. I searched for the funny music clip THE MOSLEM MAN and it has been removed, this is disgracefull that left wing bias is ok but right wing views can be deleted.

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Stephen Lawlor

Feb 15, 2020
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I am not colour blind, but I do have a problem distinguishing the colour difference between the Blue and Light Purple colours that distinguish between visited and not visited web sites. Surely it would not be a big job for a company as mammoth as google to put in place a way to choose the colour of visited web sites.

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Hussein Abbass

Feb 12, 2020
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Since November 2019, I have sent 4 requests to the Knowledge Graph team to correct outdated information or simply delete the description. It is sincerely offensive to keep getting the same ambiguous replies without an understanding of the issues raised; even though I have sent evidences of publicly available websites. What was more annoying is that my information on the knowledge panel keeps changing at random. Below is a summary of the problems.

First, my title used to be 'researcher'. After my suggested changes on the 9th of Feb, which did not request any change of title, my title switched to a 'Lecturer'; a title that is 20 years old! My correct title for the last 13 years is a Professor.

Related to this issue is the description that follows my name. Currently, this description is…

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Geno Jurish

Feb 11, 2020
0

When will google stop the annoying pop-up ads ?????? This is totally out of hand when I am using my computer for my employment !!!!

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richard hagan

Feb 7, 2020
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com reference number DONATION379VX97RA7 from francis & patrick Connolly family I am one of 50 winners contact Ireland Organization (IO) department to claim your prize. When i asked for more information a form was sent to fill out asking for personnal data which caused me to stop and question if this is a legimate contest if the bank is real and hiw did they obtain my e mail address.

If u would look into this i would appreciate a response in due course thks richard

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Robert Nicholson

Jan 31, 2020
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google search is dishonest. every time i search for something i get something negative about president trump. this is without a doubt the worst search engine, it used to be the best. you can't blame it on anyone but yourself.

i would be ashamed to work for google. your parents are ashamed of you. the country is ashamed of you. you actually should be shut down for lies. you will get caught and be sued. guess what clinton lost get over it.

we put up with obama's dishonest lies for 8 years. we finally have an outstanding president and you can't handle it. i bet you wages have increased in the past couple of years. good luck your a liberal hack

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Philbert Bascombe

Jan 30, 2020
0

I am very dissatisfied with the customer service I received from Google Support Team today January 30, 2020. I expected more from Google.

I phoned the following number 1-855-836-3987 and was referred to the Order Management Team. They gave me the run around and was very robot-like with their responses, not a pleasant experience for me. I lost an hour of work due to the lack of effective response to my concerns. I was place on hold many times. The worst part is, I was not trested as a person, they kept telling me about systems and not communicating to solve my concerns. It was like a brick wall, after that encounter I feel very disrespected.

I called for the following reason:

1. I ordered the Pixel Slate on December 21, the promotional offer included the pen and keyboard

2. The order…

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Paul Humphreys

Jan 28, 2020
0

I find it quite impossible that when a gift card fails to credit my account, i call google and get someone that i can barely understand, and each time you call you get the same answers of fill out this form and return it, when you have already done this process 3 times. I find it unbelieveable that the support centre doesn't support Google customers as they should do

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Heather Stothers

Jan 23, 2020
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The experience with google is absolute insult to a person's intelligence. I signed up with google email because I can use many machines and do NOT wished to be tracked. Once I have signed in and used my correct identification code no matter WHAT computer I used or where I use it from google have NO RIGHT to continually ask me to go for another address or I have to get an ID code on my phone.

A total unnecessary and to me a privacy issue sure I can sometimes hit the wrong keys with my identification code and would expect the courtesy to at least try again NOT have to be told I cannot be connected or I am not connected when I am. I should be permitted to use whichever search engine I choose.

Please help to STOP this ridiculous farce and allow one to have the right to choose.

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Ruth Kitchen

Jan 22, 2020
0

The local council still have my details linked by URL to their website via google search They have taken down the link on the their website so when you click on the google search it takes you in to the site but does not link to anything I have tried making number phone calls and waiting for people to ring me back this has been going on for over 12 months the last time I spoke to google they said to come back if I didn’t get any where Surely Google can ask the Council to shut the link or at least do it for them if they don’t know how (which is what I believe the problem is?!) Thank you

If you type in my name and use my middle name (Marie) and do a google search in uk you will understand my problem

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qazi

Jan 20, 2020
0

https://www.thedocumentco.com/about-the-document-co-html/about-documentco/ this is fraud company who take money from people on the name of education and not fulfill the promise and not even return the money to customer i had complain but they not listen so i would request you to ban on internet please any other info need please conatct me .

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Gourav soni

Jan 18, 2020
0

Someone working from google is passing information to public regarding the searches happened.. Google is no more a save search engine..

Could you please find out and help in this regards.

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Vladan

Jan 18, 2020
0

Can you please explain me who got that brilliant idea to put links above search result in google search? You suppose to be a business magnate, wtf!?

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Jan Steven Kryski

Jan 17, 2020
0

My complaint lies with one of your App accounts. JACKPOT GIANT CASINO. 5 yrs. I am asked repeatedly to LIKE there games.. they have 122,000 likes but only a handful of people actually play... this is a clear manipulation to boost popularity, false and misleading.

Many features do not work with these games, and when you complain you are then subjected to a myriad of unusual happenings. I have witnessed a sort of remote hand come over my bet amount and then upped my bet... this was very disturbing...

I watched the whole thing. You then begin to lose heavily... and I mean heavily.. you can make 68 spins and not win anything. This type of activity that happens here is Criminal. It is in my opinion that Google Play review Jackpot Giant Casino.

Games should be fair and reasonable, these are…

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Donald Cox

Jan 17, 2020
0

My complaint is I want the old email system I used to have. I do not want "promotions" or "social" or "important". I want one category "email"! Don't send me crapI haven't been sent by someone that has my email. Now I have to sort through oodles of junk every day and your email system is horrible.it used to be good, stop doing dumb shit! Change me back to the old version or I will dump my google email address. That is not a threat, that is a fact.

Donald Cox

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