Google logo

Google

1.0
768 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

Google logo

Kelly Benton

Apr 26, 2021
0

GOOGLE IS GOING TO CANCLE YOUTUBE TV FROM ROKU - THAT IS MY FAVORITE CHANNEL AND I WILL CANCEL MY MEMBERSHIP AND USE DIFFERENT SEARCH ENGINES IF THEY CHOOSE TO DO THAT. GOOGLE IS A HORRIBLE COMPANY DO NOT SUPPORT ANYTHING THEY DO!!

Google logo

Susan Pilkington

Apr 26, 2021
0

I am a Roku and YouTubeTV subscriber and have just been advised that due to ongoing negotiations between Roku and Google I may lose my youtubetv access.

I’m extremely upset by this turn of events. It is my households only access to live news coverage. We do not have cable or other live coverage app.

I’ve come to rely on this coverage and was able to watch the US capitol insurgency, subsequent completion of certifying the electoral college results and the entire inauguration that followed a few weeks later.

Please reconsider the sticking points and continue to allow Roku to carry your channel.

Thank you, Sue Pilkington Goleta, California

Google logo

christopher paulitz

Apr 26, 2021
0

I was informed by Roku today that I may no longer be able to access my YouTubeTV account on my TV. If that becomes the case, I will drop my YouTubeTV account and switch to Hulu.

Google logo

Gerald Borgia

Apr 26, 2021
0

I have several complaints about using Chrome.. , otherwise firefox is better for the wollowing reasons. 1) The voice didctation rarely capalizes the first letter of sentences as Microsoft word dictation. 2) Chrome changes fint size while speaking and no prompting.

3) It hard to get it to go back to a place uin the text if you time out. 4) The hime out should be adjustable so one is rushed less, 5 the box that appeas when you time out is not helpful.

I have none of these complaints with word and at tioimes i have dictated tet intoword and then passted into cgrome. To bad chrome can't be better so one doess not have to do work arounds. SECOND ISSUE. Why can't there be a dialog box allowing youto…

Google logo

JOAN A MARKOE

Apr 24, 2021
0

I was a victim of a scam when a friend's email was hacked. I bought $400 of Google Play cards. I have not used these - they are still in original packaging and I have the receipt which reflects the numbers of the cards.

I would like these cards de-activated and a refund of my $400. The merchant (Rite Aid) said that I have to go through Google - they can't do anything for me. Please let me know what I need to do and what documentation I need to send in to get these cards de-activiated and get my refund. Thank you.

Joan Markoe, 1900 Hamilton St. com 267 861 0093, 267 357 4836

Google logo

Tony Clough

Apr 24, 2021
0

I have an HP 110voona which is just excellent. THe only problem is playstore and its apps. Some updates to the OS - like version 89. it and its apps work fine. With the latest version 90. they don't. Really quire annoying -why update the OS so some things don't work? Anything you could do to allow them to work would be much appreciated - the visible changes that are different with version 90. -and work - are of no added value whatsoever to me I'm afraid. I guess there are underlying security fixes that no doubt are very beneficial -but why on earth would these prevent the use of playstore?

Regards, Tony Clough

Google logo

Artemio Allegretti

Apr 24, 2021
0

Google removed my paid email.Not able to reconnect info@pcbfix.net

Google charge me without giving me a known amount first.

Google change my business details and I have morons calling me for products I don't supply. Google you are thieves,charging me for your mistakes.With all your technology,you are still useless. I gave you a deposit to work from of R3000.00.Why are you charging me and not deducting straight from my deposit?

You are thieves,that's why.Fix you mistakes and stop being idiots

Google logo

It’s clifford

Apr 23, 2021
0

They are a scam, and advertise on google, they stole $2,950 from me I ordered a bulldog puppy from them&800 plus $200 shipping, then they said I needed to give the another $1,950 for insurance, I did that also, ALL BY WAY OF AMERICAN EXPRESS GIFT CARDS , then they sai my puppy was in KANSAS CITY, and could not continue, unless I paid another $2,400 to them again gift cards, there was never a puppy, or in Kansas City, I asked to be reimbursed, I got nothin, but

pay more money or no puppy, this was supposed to be a gift, they have to be prosecuted, thank you, it’s Clifford

Google logo

Michelle Mitchell

Apr 22, 2021
0

Keep charging me after the app was cancelled. Been trying to reach Google for 2 months and get NO HELP.

Google logo

April Robertson

Apr 21, 2021
0

my youngest son who has his mobile through our family plan. has just started an new aprentiship and needed to contact inland revenue to discuss the fact that he had the wrong tax code. he typed this into google search and the first no that came up was a bogus phone no of a shame organisation which kept him on a automated service.

this has appeared on our monthly phone bill as an extra £150 pounds. i am totally disappointed that trusted google used all the time by my family failed to protect my young son from a scam sight and feel google should be responsible as this sight is still live and not been deactivated.

i would appreciate you opinion on this matter. april robertson

Google logo

Mark Gibson

Apr 17, 2021
0

Google decided to move all there music to YT music, since then all the music I have purchased through Google is not available to me for down load unless I pay for the premium, I have already paid for the music and it seems like I have to pay a monthly subscription for a purchase I have already made, I have years worth of purchased music that I can not listen to now without a monthly subscription.

Google logo

timothy Mccreery

Apr 16, 2021
0

I tried to order glasses online from warby Parker but GOOGLE redirected me to one of their competitors without my knowledge

Google logo

Lessie Wiggins

Apr 15, 2021
0

Dragons Legends and Dragon city are not responding well. v. on dragon city don't work nor does monsterwood on dragons Legends.

Also I have just bought gems and enough gold to buy a island on dragons Legends. I never received it. I never received my gold! On dragon city I never received my gems or orbs.

Google logo

Ian Leslie

Apr 15, 2021
0

It is about receiving a email from somebody purporting to be Google requiring my birthdate which you already have and the symbol at the top of the page is a spanner?

Google logo

Dana Davies

Apr 15, 2021
0

Google home and that alike are absolutely the worst made assistant I have ever used. It doesn't hear my voice even with recognition. Doesn't get the right searched item it gets something way opposite. It's system poorly operates 99 percent of the time.

I absolutely hate Google home any more and i wish I had Alexa honestly. All I want to do is send my Google mini thru a wood chipper or blow it up. It's completely useless.

Google logo

Adil

Apr 12, 2021
0

I have a screen shot This is toltali nonsence because this non muslim and this is not a khalifa of islam so plz remove this person and add a real khalifa of islam all of qadiyani is not a muslim .

Google logo

Sheila

Apr 11, 2021
0

Samsung incoming call options. No Samsung phone has this option.

Google logo

CRAIG Brewster

Apr 9, 2021
0

Apps and phone keep dropping. Google page says it google working on system.

Google logo

Jennifer loppnow

Apr 9, 2021
0

I will be making the switch to apple after a charge on an app I use was denied. I changed my Credit card abs everything. Only to be told I made the charge. I did not. So I'm done!

Google logo

Nicola Chapman

Apr 8, 2021
0

My 6 year old installed an App, to subscribe to this App you need an email address that my son doesn't know so there's no way he could have subscribed. 99 for this App without my permission. I requested a refund within 24 hours (googles policy is within 48 hours) but they refused and are now ignoring my emails.

The app is a scam with numerous complaints but Google are still allowing it to run on the play store.

Google logo

Tincy Anne Babu

Apr 4, 2021
0

Hello Google Team,

Happy Blessed Easter!

I am really disappointed to write this email to your Company today. Today on Easter morning, when I Googled for some Easter wishes online, I could find only Easter eggs and bunnies in the images.

I was wondering, what Easter has to do with it? Easter is the resurrection day of Christ. It doesn’t symbolize anything else.That is the true meaning of Easter from Bible and for Christians. For marketing Companies are just trying to divert people from the true meaning of Christmas, which is against our Christian religion itself. I was devastated with what I saw in the google images with Easter wishes.

Please don’t try to manipulate the beliefs of people with wrong ideas. We don’t want the world to celebrate Easter with Easter egg and bunnies.

While…

Google logo

Millie Fitzpatrick

Mar 31, 2021
0

For many months: When I want to download a website the msg I receive is "Webpage not available" I have requested assistance for months Nothing. I now use Firefox because , Google is not Dependable. It offers no assistance

Google logo

Alison Singh

Mar 30, 2021
0

I used Google Android products on my phone on a daily basis and over the course of last year I bought a years worth of purchases on Google music I now can't use thanks to your little switch to YouTube Music. I tried transfering my music as advised. Twice! And it didn't work.

Now not only can I not access any of the music I purchase through the Google play store (which goes agains UK consumer rights, by the way) I now can't listen to music at all.

With YouTube music I can't actually listen to music without having the back light to my phone on all the time and I have to be connected to the internet. So i have to kill my phone battery and run up data charges just to listen to music?

Either find a way for me to access the music you sold to me or give me my money back!

Google logo

Kevin Bluitt

Mar 27, 2021
0

I accidently purchased a eBook on my playbook account within last 48 hours. The problem occurred because there are two books with the identical name. After accidently purchasing the wrong book, I then purchased the correct book. (See attached - The Curious Incident of the Dog in the Night-Time) I requested a refund and I thought I took care of the problem at that time, but I see that no refund was given. I want a refund for the mistakenly purchased book.

Any review of my purchase history will clearly support the fact that I am a loyal, honest customer, who made an obvious mistake. After all, I immediately purchased the correct book moments after the inadvertent purchase.

When I discovered that no refund was given, I then attempted again, but this time, I was informed that the refund…

Google logo

Orhien Erhiaganoma

Mar 27, 2021
0

Had my photos,emails, Twitter, Instagram and whtsapp on automatic back up only for my phone to have fallen inside water and panel destroyed. Had it fixed and realised that my photos from Jan 26th till March when the incident occurred was lost.

All efforts to get back my pictures have proved abortive.

Also all messages sent to your help and complaint desk have not received responses so please I need your help in explaining how this happened and how I can get my photos back . Thank you

Google logo

David Ransen, PhD

Mar 26, 2021
0

I received a call from an alleged Google rep in West Palm Beach, where I am located. He pressed very hard for a credit card number, he said to purchase SEO. He told me that my website never appeared near the top of business listings for any of the keywords I specified.

Simultaneously, I searched for the identical keywords and saw my site in the top three listings every time, as a result of 15 years' personal effort and spending on third-party SEO. I have been victimized in the past by scammers representing that they worked for Google, so I asked him to send me in writing a list of services I could expect if I gave him a credit card number on the phone, as he kept requesting.

Instead, he insisted on getting my credit card number without supplying any detailed explanation or written…

Google logo

John A Cramp

Mar 26, 2021
0

Your Google maps are so hard to see now there almost useless. Many older people cannot process the visual information;. Get some older people on your staff. At least till we all die off.

https://www.google.com/maps/search/pool+products+suppliers+longwood/@28.6918091,-81.3541528,16z

Google logo

Ciara Whitehead

Mar 25, 2021
0

Google is currently holding 2200 of our money without an explanation. We recently triend to purchase phones,chargers and cases through the google store online and have verified who we are several times.

Also have spoken to several customer service people and the only thing told is its because of sales term but cant explain while our money was taken. Their are several cases for us open with no resolution.

Google logo

Todd Steeves

Mar 25, 2021
0

march 23 the day youtube ruined itself with ten times the ads YouTube has become unwatchable As of March 23 every thing I tried to watch is unwatchable nothing but ad after ad after ad. Fot the past year I was a YouTube junkie but I know longer want to click on YouTube . Very upset that it's gone this way .guess it's time to look for something else out there.

Google logo

Paul Wesley Bowen

Mar 24, 2021
0

I can't seem to make it clear enough to you that your Google assistant is a pain in the xxx. The time I waste trying to train and use a piece of AI software that is at the best a mediocre nincompoop is just that ... A TOTAL WASTE OF MY TIME.

Google logo

Jonathan Kew

Mar 24, 2021
0

While doing a security review my settings I noticed my. Chat options had been disabled. News to me I had broken any rules I don't use Google chat. Now your accused me of spamming or grooming etc I have never took part in any activity you mentioned.

I am annoyed there was not even a notification about this. I'm disabled. I have cancer epilepsy and diabetes. I don't need you to, start shutting down my emails or any part of human contact in what already is a very isolating time. Please. Amnd x.

Your error and or explain what happened. com

Google logo

Dr. Michael Wener

Mar 23, 2021
0

Company doing business illegally in California per Ca. Dept. of Insurance investigations. They do not pay my claims and give you the run around. This went on for two months.. According to the Cal. I, they've probably committed federal banking wire fraud.

They are not underwritten by any California insurance company as required.

Google logo

Scott M Murry

Mar 21, 2021
0

On 15 feb, I was alerted to a charge made on one of my credit card through my Paypal account. 59 was started in my google account. I am single, and the only one with access to the account. I reported the charge to my CC company and then reported it to Paypal and google.

Paypal advised that Google has used the pre-authorization I had setup from other purchases to slide this charge through. When I filed a fruad complaint with them, they had the nerve to tell me I was lying and that I did, in fact make the purchase.

I circled back with my credit card company and they said if Google continued to be shady, then they would re-imburse me the charge. Through multiple more discussions with Google, they continued to deny their error and reimburse the money.

The Credit Card company, Synchrony…

Google logo

Gregory Iso

Mar 21, 2021
0

I switched to Google Fi. As part of the switch I took advantage of the phone discounts. For some reason one of my phone purchases would not go through. I paused the service on the other until the problem was resolved. Because I paused the service they canceled my discount on that phone.

So even though they knew I had a problem with my order and the service was not paused long, they canceled my rebate on that phone.

Google logo

Mark

Mar 19, 2021
0

Your ad covered the content on my mobile phone. Closed the ad and you still took up that space. Could not read content. Thinking very seriously of dismissing your services. Thank you,

Google logo

David capstick

Mar 18, 2021
0

Hangout app has caused me big headache because you have no control over these scammers . Who have discussed me and my daughter of 14 . By scamming her mother out of £600 on your web site please look into this matter

Google logo

Reed Atkinson

Mar 16, 2021
0

I mailed a broken Google pixel 2 phone to Google and they supposedly shipped me a replacement phone. The box I received was empty. I immediately contacted Google and explained what happened and they've given me the runaround for two weeks.

There customer service is a joke, and I will not be doing any business with Google in the future

Google logo

Tracey Ziebarth

Mar 16, 2021
0

I have had to change my password for a variety or reasons a lot and after I Got a new one with google I though every thing was set but when I used it to sign in it say invalid or wrong password . So I try again making sure I got every letter and number correct it came up with the same thing .

I ask to reset password went through two verification codes which were correct.

However, since google locked me out of my email I had to use outside email account. But still , zi got your telephone verification a email codes correct . How else was I to do it ? I couldn’t remember the last password because I had to change too many times .

I need to know what is next . When Can I reset my password? Thank you Tracey Ziebarth

Google logo

Olga Beliaeva

Mar 15, 2021
0

Today my Google search browser doesn't work at all. No matter what I try to look for it gives me 403 Error. What am I to do?

Google logo

Elijah Moody

Mar 15, 2021
0

fraudulant charge of 69.99 for a service don have app or device to use or access to i want my 69.99 returnt to my discover card

Google logo

Tan

Mar 14, 2021
0

Home advisor is monopolizing search engine when looking for services we are unable to find help anymore

Google logo

Marti McCall PhD

Mar 14, 2021
0

My phone, while moving on the car's seat as I was driving purchased $99 worth of gems in merge magic. I have followed the process for disputing the charge. I fo not want the gems, have not used the gems and I need my $99 back.

I also had a chat session and ended up asking for a manager. I was told that the manager eould contact me within the next couple of days. I was never contacted by a manager! Although the $99 was posted to my bank account it was never listef in thr play store.

This has exasperated the difficulty if getting a refund. I kept a copy of the documentation including a copy of thr chat. This was on March 5th and it is the 13th today. I am so angry that I am contemplating deleting EVERYTHING google.

Google logo

jan

Mar 13, 2021
0

Multiple Google issues with Gboard (disappeared) and Maps (can't find Clubgnan's done). Really?

Google logo

Josephine O. Domingo

Mar 13, 2021
0

Google blocked my two (2) email accounts, namely: domingo.josephine1977@gmail.com and ocampojodomingo@gmail.com.

I forgot before my password of my email account, ocampojodomingo@gmail.com. So, I moved to change my password. I received an email message from google that I need to wait for 48 hours before I could access the ocampojodomingo@gmail.com. I am using a laptop and ipad. In my laptop, the defaults are ocampojodomingo@gmail.com and domingo.josephine1977@gmail.com. I need not to enter the passwords of these email accounts.

I decided to create a new account, but google did not approved it.

I useth as verification email address the email account of my niece, domingokristen@gmail.com, Echea Kristen E. Domingo is the name of my niece..

Please re-activate my email accounts.

Josephine O…

Google logo

Martyn Howells

Aug 18, 2020
0

Google will not listen to customer requests. They do not value other people’s business or hard work to achieve what they have and allow one sided reviews to be posted against your business. When requests are made to remove them they say it doesn’t violate their policies but we have never agreed to the exposure or review process or policies for our business!!

We do not want public arguments around our business and faceless citizens moments from strangers who have never Engaged with us as a business but have an option to leave public derogatory comments. Not good Google and unfair

Google logo

alison cooper

Aug 17, 2020
0

i need to report 2 email addresses of scammers please

Google logo

Robin StennerAnderson

Aug 14, 2020
0

5 years and that is Gummy Drop. my continuing game has disappeared just after spending MORE money for the coins needed for game. It came back but has started me at the very beginning of the series. and of course has erased my coins, my level, and the extra lives I have purchased.

How can this be fixed? Can you sync my programs so I have my game back at it's correct level? It is frustrating to know that I have spent hundreds over this time and now I cannot see or play this game, the ONLY GAME I PLAY . thank you.

If you need to contact me , either email me or call or text 802 275 6722.. I appreciate your help with this, Robin StennerAnderson

Google logo

Leslie hamm

Aug 12, 2020
0

I CAN NOT GET INTO EMAIL ADDRESS lesliehamm43@gmail.com, i keep getting the run around.sayng noboby can help.i need to get into accounts to get important. Papers.someone help me

Google logo

Lynn Mantel

Aug 3, 2020
0

Ridiculously rich google wont refund a fixed income person $99.99 from a forgotten and never used download of Tunein.

Google logo

Shirley Phillips

Jul 29, 2020
0

Google stated they would reimburse the call out of the gas fitter when their thermostat didn't work properly. I have that in writing - see below. This was in March 2020 and after not receiving the check, and numerous contact, I was eventually told that I would not be receiving this reimbursement as it wasn't approved internally. So in fact Google Nest reneged on its promise to pay for the technician in the amount of $102.

This is the email I received from Nest with the promise of paying for the technician

Hi Shirley,

Thanks for reaching Nest,

We apologize that you have to spend that amount only to find out the Nest thermostat E is causing it. To make it up to you, we will do 2 things. First, we will replace your Nest thermostat E, and next is to reimburse the cost for tech. And to do…

PreviousPage 10 of 20Next