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Google

1.0
854 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Peter Langdon

Jun 27, 2018
0

When I filled out an online application form for a professional organization my email address of course was required. The box auto filled my gmail address which I deleted and instead entered my company address. Once the form was completed it stated a confirmation email was sent to complete the registration.

I repeatedly checked my business address but no email. Then when I looked at the unread emails on my I phone the confirmation email was sent to my gmail account! Google has no business manipulating my information in this way.

In fact I DO NOT LIKE the way Google wants to constantly auto fill my information. I do not need their AI telling me what to enter, I am capable of doing that myself. I will probably close my accounts with google and never use any of their services again if at…

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Kevin J Hebert

Jun 9, 2018
0

I am trying to set up my cell phone but I can't get past the Google set-up. It will not accept my password. I have reset my password online successfully but when I enter it into my cellphone it will not accept it.

I am not able to contact Google in any way. The Verizon Wireless representative could not either. My cellphone is inoperable due to this. Google has made itself completely unavailable.

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David Huskie

Jun 8, 2018
0

Grafton State Park in the town of Grafton New York is stated to be in Cropseyville NY. This is not true and is very confusing. Please correct ASAP.

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cindy

Jun 3, 2018
0

I hate google why is there no number or real person to talk to. I rest my phone and dont know my passcode im locked out my phone why did samsung allow they have no right to lock my phone i need my phone and all because a stupid password, a class action suit should be brought

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Glennis Jane

May 29, 2018
0

95 well that doesnt happen i dealt with a company called phenom diet co. It is very hard to put a stop on them as they appear as different names . You should stop these people from scamming others . yours faithfully glennis jane

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Grace Rydecki

May 23, 2018
0

I hate google. Can't surf the web without getting 50 advertisements courtesy of you. Can't read the articles cos of your adds. I don't care how big you are or how much you make, you make me not even want to deal with the internet. k..

ads and video's use all my gigs.

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Jeanne Leja

May 23, 2018
0

Dear Google with your new web page that lists different items to view you ruined my watching the voice. I live on the West Coast and I opened up Google And there it was the winner of the voice. I hope you can start being aware of the different time changes before you start publishing news or take it off the main page so people can actually search for it they want to know.

Thanks

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KrishJ

May 22, 2018
0

Worst experience in google pixel support. Huge gap in support flow. Each customer care executive's updates are false to another executive when you call.

They don't have an online portal where you can track the service request. every time you have to be in their IVR queue to feel again that you made a mistake by purchasing Pixel 2 phone from Google.

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shardonna Jackson

May 22, 2018
0

Some how you guys have my Yahoo account (mismatchedsox66) as my Google account. I have not used my yahoo account for many years. com It is not letting me switch accounts, edit or nothing. I have many family pictures in this account that I don't want lost.

How did this happen, and how do we fix this.? Thank You Shardonna Teneyck

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Tom Black

May 19, 2018
0

My Google Home Mini stopped working it took me quite a few days to convince Google it was the unit and not my internet connection. They agreed to replace the unit under warranty and sent me a shipping label to send my unit back to them, which I did.

I did not hear one more word from Google for six weeks, until I called them. They said they would not proceed further on my warranty request unless I authenticated a Google pay account by adding my credit card. I refused saying I don't want Google to have my credit card information, and I didn't buy it through the Google online, but at another retailer ( Best Buy Canada.

I also told them their warranty agreement doesn't state I would have to provide my credit card, and they didn't tell me that until after I sent my faulty unit to them. They…

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Name witheld

May 9, 2018
0

Total frustration with simple text files cross over google android tablets and windows Pc's sd cards do not work. This idea of apps not even speaking to one another in simple text is nonsence. s leading me to abandon as much google app stuff as possible.

I no longer connect my PC's to internet to protect my legacy work of decades. The only reason I use android is to look up info on the net. I am going to abandon this rat race. You lose !!

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Cracka Lanteria

May 4, 2018
0

I cant even get help to change my password when, even though ive gone through every one of their verifications to prove it was me, iv proven that its my account i just got an email from them thjs morning telling me they couldnt verify it used to just verify my info then be able to do what i need now i just wasted money bc they cant do anything i need them to

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natasha matthews

May 2, 2018
0

since feb 13th 2018 I have reported spam, hack ,fraud to google and gmail in the process I have broken two mobile phones and my tablet is now frozen I assume by the hacker, I have conducted two hard resets as instructed obiously it failed. I have no form of contact, and loosing business as I am self employed and communicate mostly via facebook.

I have no access to any online account. even my bank was violated by this. it is appalling that from 13th feb up until todays date I sit here trying to sort this situation. I'm considering law advice if this is not sorted in the next few hours.

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Sylvia Keene

May 1, 2018
0

03,2018 the style was called Jamie Lee Curtis. The wig I received was nothing like the style I ordered. They asked for pictures of me wearing it I obliged. They offered me various incentives to keep it the last being a 30% refund and keep the wig.

I've stood my ground insisting I get a full refund of £75 plus postage £15,60 to return it with insurance. I did not receive the mesh-like wig cap with the order. 60p refund, no answered received. There service has not been good, many emails telling me how hard staff worked to make it and many more with differing % refunds.

I am loath to return the wig I feel there is no guarantee I will see my refund. Please can you help me

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Craig erb

Apr 15, 2018
0

My complaint is simple #1 i pay for this phone and your service there for i feel robbed and take n advantaged of when i am hit with a BULLSHIT ADD on my phone where i have to take the time to skip it it puts me at risk of a car accident and if this happen y o u know who im coming after for the falt of that so please suspend your unwanted add on my google thank you

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robin bensette

Apr 13, 2018
0

Been trying to get into my acct for 1 and a half weeks. Been getting the run around not impressed. when I go on internet to recovery they send me to my husbands yahoo. acct I have to close google to be able to access it.

Please just sms me or my daughter 3991 Please help me get back to using my acct. Thank you

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Lisa Venditello-Hodges

Apr 11, 2018
0

Made a purchase on April 7th. Did not receive the purchase. I have sent messages through the Mahjong help including my receipt and player ID and have hear nothing to date. I think all i want now is my money back and I will never order again.

So disappointed that I am now having to write to you, and my next call will be the bank to reverse charges.

PLEASE RESPOND !

copy of receipt below.

Thank you. You've made a purchase from VIZOR APPS CORP. on Google Play.

Order number: GPA.3366-6574-1464-21530 Order date: Apr 7, 2018 11:04:27 PM EDT

Item Price

Pile of Coins (Mahjong Treasure Quest) $12.99

Tax: $0.00 Total: $12.99

Payment method: Visa-2793 Questions? Visit VIZOR APPS CORP..

Google Play All your entertainment in one place, available anywhere. Learn more

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Harvey Birdseye

Apr 7, 2018
0

I have reset my mobile device and I need to reconnect my google account...that is all. My purpose to to use the play store function. So far it has been like watching a dog with a hotdog tied to its tail...it goes round and around and goes nowhere

It cannot be that hard to reestablish a connection with my account.

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Shonda Sidney

Mar 13, 2018
0

com on Feb. 28, 2018. He said his name is Dylan Clark. He told me to go on hangout app so we could further talk. He said he was a Staff Sergeant in the US army stationed in Afghanistan. He said he'd been there for nine months and will return to his home in Florida in 2 months.

He said he didn't have time to give his son Harrisson Clark a cell phone and could I send him $200 through Western Union to Ghana for cell phone and food. Then he wanted me to send him $400. I did. ,800. I said no.

He began sending me nasty and harassing messages on Hangout. Today he said he had my money. And told me to trust him and send my address. I did. Then he said he was sending me a bomb today. I called Hampton 911 and filed a report with Hampton Police Department.

IBR: 18-0312023 Non Emergency number (757)…

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John Scholes

Feb 21, 2018
0

I have been using google for many years(I am now 81 years old) however constantly run into password problems being I have been forced to change same many times, also my address. com and password hyde2denton. co. This has now stopped.

When motherboard packed up I also lost my address list which contains addresses for people overseas, My denton2hyde address is also used by banks, municipal services etc PLEASE HELP I NEED TO BE ABLE TO RECEICE MAIL ADDRESSES TO BOTH denton2hyde, and johnscholes37 I AM NOW DESPERATE. SEVERAL PEOPLE HAVE TRIED TO HELP BUT HAVEN'T SUCCEEDED.

I'M DEPENDING ON YOUR HELP. WITH RESPECT, John Scholes.

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Mark GOODLIFFE

Feb 16, 2018
0

After at least 10 years with Google as my default search engine on PCs and Macs both at home and work, I am re-setting all browsers to another search engine, definitely not Chrome and all related system folders and files will be deleted. There are 7 computers in my family, plus my work desktop and Google will be expunged from all of them. The reasons are two-fold.

1. Google's marketing of Chrome over the last 5 years has become increasingly aggressive and abusive. I tried Chrome only once for a few days and did not like it. The homepage was very intrusive with flashing banners and pop-ups and demands for me to check security, to get get hold of my private details I surmise. Chrome has the worst reputation for privacy - some of my AV ware classed it as a PUP or worse. It is my decision…

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Marjorie

Feb 13, 2018
0

can't reassign phone numbers to different business accounts; they uploaded information to phone number without my permission or my doing so; I can't find information I'm seeking because previous search algorithyms are sending me elsewhere (I guess), I can't even find information when I search with the exact words in the url either from .com or .ca when looking internationally, I can't manage my multiple accounts with fluidity. It's getting worse. Need a search engine for that markets small businesses and small sites - maybe then I could find the information I'm looking for.

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sujata sahoo

Feb 8, 2018
0

please kindly recover my email id. Please consider my problems and kindly recover my id. I have tried many different ways but still google has no respond. Please consider it.

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charlesbaagyi

Feb 7, 2018
0

The name provided was used to create an account some time ago which cannot be remembered now. I'm completely devastated because I cannot access google play store to inatall any app. I'm currently out to date because I'm not on whatApp or any other social media. Please I need help.

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terrence murphy

Feb 7, 2018
0

i am sick and tired of spanish come up in my browser i have my setting in english what's the problem. other browsers do not do this. chrome is having problems all the time . i pretty much have had it.

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Ian Pilkington

Feb 3, 2018
0

It's absolutely awful that I can't sign in to my account on another comp/Laptop other than my own. I currently do not have a cell phone so I can't receive verification texts, so I sent my email and you STILL couldn't confirm it's my account, what an absolute JOKE that system is, absolutely pathetic, it really is...I have work to do this weekend, and now I can't, thanks google, you absolutely suck. Sort it out and get me back into my account

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Vivian D Frazier

Jan 24, 2018
0

My complaint is that there are too many fake apps in the play store and Google is are of this and are not doing anything about it these apps promise gift cards and some say they paid you they just want your information they never intended to pay you for completing the game cash Visa is one app gift cards is another app in the play store they have apps that teach people how to hike apps and use fake credit card

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Oleg Ivachkiv

Jan 19, 2018
0

Hi, Why does Google discriminates against the White Males.?Is it a normal practice at Google to give preferential treatments for Jews, Indians, Asians, Females, and be bias toward White and Black Males, also against Hispanics ?

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Debbie

Jan 17, 2018
0

My daughter called google in Canada asking for help to get into her google account. She had to change pass word 3 times and still couldn't' get in. The people who answered hung up 3 times for no reason. Very angry. POOR CUSTOMER SERVICE.

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Gordon Milks

Dec 15, 2017
0

I have been receiving phone calls on my business phone from companies selling Google listing. I listed on Nov. 7, 2017 with a company called Modern Spotlight. I continue to receive calls from other companies one told me to complain to google head office.

I hope this is the correct form to issue this complaint and look forward to an answer or action that could stop these calls short of disconnecting the phone. Thank you for your attention to this matter and I look forward to a solution that makes these phone calls stop.

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Gerry Cullen

Dec 12, 2017
0

My work telephone number (913-722-5070) gets at leaset 3 or 4 robo calls a day from Companies that want to sell me Google Ad time! A Few time I would hit the button that connected me to a "salesperson" and asked them to take my number off because it interrupts our work. They often tell me they will put our number on their do not call list but they say it will not stop the calls because Google has over 200 companies selling their ads. Can you (Google) PLEASE tell all these companies to STOP calling us EVERYDAY MANY TIMES!

Thank you, Gerry Cullen, 913-722-5070. Please let me know you are doing something about this! It ruins our productivity.

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Steve Morse

Dec 12, 2017
0

I need to communicate with friends and other people in one of the fastest growing wild fires in California's history. I reside in Carpinteria CA, about 5 miles from the fire line, I have evacuated to Buellton (60 miles north of the file). I, thanks to Google Contacts/Voice I am no longer able able to communicate with my friends and concerned others with their interface which I have been using for years

Google is now a problem to me. Their quality of product has now degraded in my opinion.

This needs to be corrected in hours, if not minutes. Thanks

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Rowell Oclarit

Dec 3, 2017
0

I cant recover my gmail password. For how many times I follow the steps for recovery and yet nothing happens. I used my girlfriend's email for recovery option and I have the recovery phone number. Why is it that google cannot verify that it is my account. com

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Rowell Oclarit

Dec 2, 2017
0

I cant reset my password. I have the the recovery options but still cant log in. States that "too man failed attempts". Please help me recover my account.

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Karen Clark

Dec 1, 2017
0

I have been playing township for quite a while. I love the game but right now I fell like to erase it from my phone and I pad. I have tried everything I can think of to purchase coins and township bucks for over two weeks and will not do it.

Keeps putting up google play store not working. I have even tried to get messages to you about this and never hear anything back. WHY?

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Ian Hunter

Nov 23, 2017
0

We have used Googlemail for a number of years without having to use a password to access it. Now we have been told to change our password but your system does not recognise any password which we thought we had created and possibly does not recognise our e-mail address for the account which we created some years ago and

now we are supposed to know the date on which the account was created and of course, we have not kept a record because we never thought that it would be necessary. On inputting our telephone number we are told that your system does not recognise either of our names.

Your system is ridiculously complicated. We have already provided an e-mail address which you can check on and you e-mailed that address with a verification code but when we re-enter your system to input the…

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Helen O'Leary-Colliver

Nov 21, 2017
0

NO GMAIL - NOT WORKING - HASN'T BEEN FOR DAYS - CANNOT CONTACT GOOGLE OR GMAIL - TRIED PHONING SYDNEY TO HAVE A RECORDED MESSAGE WHICH DID NOT REFER TO GMAIL

OUR COMPUTER HAS BEEN CHECKED - PROBLEM IS NOT OUR END

INITIALLY COULDN'T SEND EMAILS NOW CANNOT SEND OR RECEIVE

THINKING I HAD THE INCORRECT PASSWORD FOR ONLINE COMPLAINT DIDN'T HELP AS COULDN'T GET GOOGLE/GMAIL TO RESPOND

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Charles Brooks

Nov 19, 2017
0

I ask for free reverse mobile phone location app. Everyone that show up you have to pay to get location of momoblie phone right now where it is located

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jason thatcher

Nov 15, 2017
0

this number calls my business 6 to 7 times a day requesting money to verify my google page and hang up when asked to remove me from their list

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Deborah Robinson

Nov 3, 2017
0

I called your customer service number to get help with my account and my granddaughter's account, I must have sound a little confusing but there was no need to hang up on me. when I called back someone picked up the phone and put it back down.

I talked to another gentleman who helped me with my account and then hung up without helping me with my granddaughter's account, I give up. I think we have a language barrier or they're just not able to help me.

If they aren't , I could appreciate them saying so.

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Carol Smith Taylor

Nov 2, 2017
0

Am completely fed up with Google mail and its continuous loading icon that goes on forever or having to recover web pages because they have frozen that take ages to get back. I often switch off. Doesn't happen on my mobile but I like to work with a desktop.

Thinking of going back to Hotmail because Google is a right pain and has been for a long time.

Also why does it keep asking me to get on to Chrome every time I go on email. I am on Chrome. Get rid of your pesky question on my page please. Drives me mad and obliterates email messages. MY IP supplier has replaced my router and made no difference.

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Colin McNally

Oct 30, 2017
0

I purchased two items from tool and fix in the uk. I have not received the goods. I have phoned three times and have been promised that the goods would be sent. They are still advertising these goods on google.

Colin McNally Sales reference number100117864

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Barrie Orton

Oct 30, 2017
0

Please tell me how to get rid of the 'Footer' on the Google search page.

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Karen Rayner

Oct 26, 2017
0

google is calling me all the time always from India they can not speak well at ALL. they want me to pay money to be on google I dont want to be on Google I am on local bing and true blue all for free they where much nicer to deal with. Google should take a hike.

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Rishabh Surana

Oct 24, 2017
0

I have purchased 2 google pixels on november 8th 2016 and since 3 months i am trying to contact google support raising my issues and problems and since then till date my issue has never been addressed or solved. After almost 50 calls to google support and after repeating the same problem to a new person everytime for a thousand times now my phone was finally taken to service centre without any back up device to use and

was promised to be delivered back in 2-3 days at the most and its been 15 days now and again all these 15 days i had been calling them everyday and again talking to a new person telling them the history all over again and yet they fail to address and issue and just comment THESE ARE GOOGLE TERMS AND CONDITIONS.

e 470$ to replace it since they claim the warranty becomes…

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Robert Pencek

Oct 23, 2017
0

Yesterday, i fell for a legitimate looking Google Survey request. Stating that i would receive a I Phone 7 or 7 plus for completeling your survey. I fell for it, and agter completeing Several different surveys, it said that the prize was no longer available.????

Thats funny, it did not suggest that during the time i was answering your survey questions ? Im thinking about turning this over to the Attorney General.

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Nicholas Chernikeeff

Oct 22, 2017
0

I received several notifications of a reward. Iphone 7 and attempted to verify the validity. And to inform that I could not add my cvv number due to putting a 3rd party payment block due to previous scam. I enquired whether there was some other way of paying for postage.

to discover tha £5 and then £16 was required to get an answer. This seems excessive to just validate and help with this.

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Kathy Rohweder

Sep 30, 2017
0

For the past 72 hours I am unable to connect with facebook[Page not found] and to connect with gmail it is taking at the very least 2 hours. What is the problem Iam about to ditch google.

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Kirsty Healey

Sep 15, 2017
0

50 UK time a message popped up in my screen from Google telling me that my iPad mini had won a prize. I clicked the link and was told I had won an iPhone 7. I was naturally thrilled and persevered with clicking the links to get my phone until I arrived at pages and pages of dreadful ads for products I didn't want.

You also demanded that I tell you my age, household income and various other pieces of information which I would not have revealed to a less trustworthy company. At one point I had to restart the process. As I got toward the end of this list of questions the option of clicking No disappeared and I found myself being forced to sign up for a free mac air.

At this point I gave up the process. I felt really ripped off and scammed by you and I don't think a company with your…

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Todd Rice

Sep 10, 2017
0

Can't access my accounts. Recovery process doesn't work. Have important e-mail that I need to see. Have tried all options, if I had any choice, would not deal with this company ever again.

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