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Google

1.0
874 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Gerry Cullen

Dec 12, 2017
0

My work telephone number (913-722-5070) gets at leaset 3 or 4 robo calls a day from Companies that want to sell me Google Ad time! A Few time I would hit the button that connected me to a "salesperson" and asked them to take my number off because it interrupts our work. They often tell me they will put our number on their do not call list but they say it will not stop the calls because Google has over 200 companies selling their ads. Can you (Google) PLEASE tell all these companies to STOP calling us EVERYDAY MANY TIMES!

Thank you, Gerry Cullen, 913-722-5070. Please let me know you are doing something about this! It ruins our productivity.

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Steve Morse

Dec 12, 2017
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I need to communicate with friends and other people in one of the fastest growing wild fires in California's history. I reside in Carpinteria CA, about 5 miles from the fire line, I have evacuated to Buellton (60 miles north of the file). I, thanks to Google Contacts/Voice I am no longer able able to communicate with my friends and concerned others with their interface which I have been using for years

Google is now a problem to me. Their quality of product has now degraded in my opinion.

This needs to be corrected in hours, if not minutes. Thanks

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Rowell Oclarit

Dec 3, 2017
0

I cant recover my gmail password. For how many times I follow the steps for recovery and yet nothing happens. I used my girlfriend's email for recovery option and I have the recovery phone number. Why is it that google cannot verify that it is my account. com

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Rowell Oclarit

Dec 2, 2017
0

I cant reset my password. I have the the recovery options but still cant log in. States that "too man failed attempts". Please help me recover my account.

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Karen Clark

Dec 1, 2017
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I have been playing township for quite a while. I love the game but right now I fell like to erase it from my phone and I pad. I have tried everything I can think of to purchase coins and township bucks for over two weeks and will not do it.

Keeps putting up google play store not working. I have even tried to get messages to you about this and never hear anything back. WHY?

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Ian Hunter

Nov 23, 2017
0

We have used Googlemail for a number of years without having to use a password to access it. Now we have been told to change our password but your system does not recognise any password which we thought we had created and possibly does not recognise our e-mail address for the account which we created some years ago and

now we are supposed to know the date on which the account was created and of course, we have not kept a record because we never thought that it would be necessary. On inputting our telephone number we are told that your system does not recognise either of our names.

Your system is ridiculously complicated. We have already provided an e-mail address which you can check on and you e-mailed that address with a verification code but when we re-enter your system to input the…

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Helen O'Leary-Colliver

Nov 21, 2017
0

NO GMAIL - NOT WORKING - HASN'T BEEN FOR DAYS - CANNOT CONTACT GOOGLE OR GMAIL - TRIED PHONING SYDNEY TO HAVE A RECORDED MESSAGE WHICH DID NOT REFER TO GMAIL

OUR COMPUTER HAS BEEN CHECKED - PROBLEM IS NOT OUR END

INITIALLY COULDN'T SEND EMAILS NOW CANNOT SEND OR RECEIVE

THINKING I HAD THE INCORRECT PASSWORD FOR ONLINE COMPLAINT DIDN'T HELP AS COULDN'T GET GOOGLE/GMAIL TO RESPOND

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Charles Brooks

Nov 19, 2017
0

I ask for free reverse mobile phone location app. Everyone that show up you have to pay to get location of momoblie phone right now where it is located

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jason thatcher

Nov 15, 2017
0

this number calls my business 6 to 7 times a day requesting money to verify my google page and hang up when asked to remove me from their list

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Deborah Robinson

Nov 3, 2017
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I called your customer service number to get help with my account and my granddaughter's account, I must have sound a little confusing but there was no need to hang up on me. when I called back someone picked up the phone and put it back down.

I talked to another gentleman who helped me with my account and then hung up without helping me with my granddaughter's account, I give up. I think we have a language barrier or they're just not able to help me.

If they aren't , I could appreciate them saying so.

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Carol Smith Taylor

Nov 2, 2017
0

Am completely fed up with Google mail and its continuous loading icon that goes on forever or having to recover web pages because they have frozen that take ages to get back. I often switch off. Doesn't happen on my mobile but I like to work with a desktop.

Thinking of going back to Hotmail because Google is a right pain and has been for a long time.

Also why does it keep asking me to get on to Chrome every time I go on email. I am on Chrome. Get rid of your pesky question on my page please. Drives me mad and obliterates email messages. MY IP supplier has replaced my router and made no difference.

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Colin McNally

Oct 30, 2017
0

I purchased two items from tool and fix in the uk. I have not received the goods. I have phoned three times and have been promised that the goods would be sent. They are still advertising these goods on google.

Colin McNally Sales reference number100117864

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Barrie Orton

Oct 30, 2017
0

Please tell me how to get rid of the 'Footer' on the Google search page.

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Karen Rayner

Oct 26, 2017
0

google is calling me all the time always from India they can not speak well at ALL. they want me to pay money to be on google I dont want to be on Google I am on local bing and true blue all for free they where much nicer to deal with. Google should take a hike.

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Rishabh Surana

Oct 24, 2017
0

I have purchased 2 google pixels on november 8th 2016 and since 3 months i am trying to contact google support raising my issues and problems and since then till date my issue has never been addressed or solved. After almost 50 calls to google support and after repeating the same problem to a new person everytime for a thousand times now my phone was finally taken to service centre without any back up device to use and

was promised to be delivered back in 2-3 days at the most and its been 15 days now and again all these 15 days i had been calling them everyday and again talking to a new person telling them the history all over again and yet they fail to address and issue and just comment THESE ARE GOOGLE TERMS AND CONDITIONS.

e 470$ to replace it since they claim the warranty becomes…

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Robert Pencek

Oct 23, 2017
0

Yesterday, i fell for a legitimate looking Google Survey request. Stating that i would receive a I Phone 7 or 7 plus for completeling your survey. I fell for it, and agter completeing Several different surveys, it said that the prize was no longer available.????

Thats funny, it did not suggest that during the time i was answering your survey questions ? Im thinking about turning this over to the Attorney General.

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Nicholas Chernikeeff

Oct 22, 2017
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I received several notifications of a reward. Iphone 7 and attempted to verify the validity. And to inform that I could not add my cvv number due to putting a 3rd party payment block due to previous scam. I enquired whether there was some other way of paying for postage.

to discover tha £5 and then £16 was required to get an answer. This seems excessive to just validate and help with this.

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Kathy Rohweder

Sep 30, 2017
0

For the past 72 hours I am unable to connect with facebook[Page not found] and to connect with gmail it is taking at the very least 2 hours. What is the problem Iam about to ditch google.

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Kirsty Healey

Sep 15, 2017
0

50 UK time a message popped up in my screen from Google telling me that my iPad mini had won a prize. I clicked the link and was told I had won an iPhone 7. I was naturally thrilled and persevered with clicking the links to get my phone until I arrived at pages and pages of dreadful ads for products I didn't want.

You also demanded that I tell you my age, household income and various other pieces of information which I would not have revealed to a less trustworthy company. At one point I had to restart the process. As I got toward the end of this list of questions the option of clicking No disappeared and I found myself being forced to sign up for a free mac air.

At this point I gave up the process. I felt really ripped off and scammed by you and I don't think a company with your…

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Todd Rice

Sep 10, 2017
0

Can't access my accounts. Recovery process doesn't work. Have important e-mail that I need to see. Have tried all options, if I had any choice, would not deal with this company ever again.

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Salvatore J Pluchino

Sep 6, 2017
0

I want to know why you are censoring people that you feel don't fit your narrative this is called policing our opinions it's illegal and I'm telling you we are censoring your company this is not right your company needs to stop this asap

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Randall Epp

Aug 29, 2017
0

Please consider this HATE MAIL for killing the Nik Software collection. Do you have any idea how many photographers depend upon that set of plug-ins? Why did Google buy Nik if they weren't going to maintain it?????!!!! Killing the Nik software has just undone all the good that Google has done for world, I will never forgive Google for doing this.

Charge us for the software if you have to, or sell it to someone that will maintain it. but don't let it die! Every photographer I know now loathes and detests Google for this despicable act.

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Kevin riley

Aug 17, 2017
0

To whom it may concern My name is Kevin Riley. I made a complaint in December 2010 about a flight with the Lufthansa airways. I flew to Ireland in December 2010 and they would not change my air ticket dat6e due to a death in my family.

My complaint is this I have requested google please to remove this complaint several times and it has not happened. Can you please see that this is done. The article complaint is titled kevin riley personal flight capacity. Many thanks

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janette atkins

Aug 15, 2017
0

I have been trying for 3 days to change my password for google acc. have gone threw 10 codes all come back wrong code try again or we can't verify your acc. the rep I talked to said it was the only way to change pass word.

Not good enough I have Gmail address Gmail email account attached to a page on fb that no one can excess because I can't get a password for google. What the hell am I suppose to do. This is my livelihood your screwing around with.

All I want is a google password and verification. Is it a useless request or do I go else where

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Deepak vishwakarma

Aug 10, 2017
0

Not show is my real location Show is all mistakes location

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steven rowell

Aug 9, 2017
0

i am a 67 year old handicapped man your people are harassing me with calls, i have gotten really upset two times your going to cause me have a stroke or heart attack. , I have put my number on the do not call list, i have put them on my reject list, but they keep calling.

why can't you respect my wishes, are you that desperate for more money ? PLEASE LEAVE ME ALONE. THIS IS MY PHONE, I PAY THIS BILL. what kind of company are you?. "

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Charlie Ingram

Mar 30, 2017
0

Google in extremely slow to come up on my computer. Didn't used to be that way. ,What has change to make it this way. What can you do about it.??

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Gwen Champagne

Dec 13, 2016
0

I got 2 text messages with Pin's to change my email password which I had not requested. I went in to my account and changed my password using security questions to ensure that no one could hack my account. I have a lot of information that goes to my email including financial statements and other important documents.

I tried for 30 minutes to get a hold of someone at goolge and finally found a number to call. I spoke with a representative that used the name "Rain". I asked him for his last name he refused to give it to me.

I asked for his id# and he also refused to give that to me. I asked him what country he was located in again he refused to give me that information. I explained my issue and he laughed and indicated that I needed to send a message to another group.

I asked him to…

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Broderick King

Dec 6, 2016
0

Why is it that when you type sexy WHITE mom you see women that are fully clothed and are non sexual.

But if we change WHITE TO BLACK we get all of these vulgar photos of Women of color?

That is raciest plane and simple it is saying that White women can be respectful and sexy but Black woman can not they they have to be vulgar and nude to be sexy.

As a person that is of mixed race I am many find that this is very offensive. I do understand that Trump will be in the White House but that do not mean that everyone have to follow his lead and disrespect Women and People of Color.

I am very disappointed with you all. I thought you had learned your lesson with the Ape problem.…

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Sarah Nemzer

Dec 2, 2016
0

I have experienced an intolerable number of problems with signing to my Google account. Almost every time I have got to use a new password, with codes going backwards and forwards. I have had enough. My time is valuable. Please advise me on this.

If the reply is too slow I will close my account.

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Vivian Christopher

Dec 1, 2016
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There is another user sharing my gmail ID hence I'm receiving all her mails and I'm sure she is getting mine.

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joseph wood

Nov 30, 2016
0

this is bullshit i was working on a paper and when i press the letter "t" it deletes everything now i cant get it back undo would not work you guys had one job and fucken failed. you faggots made me lose everything assholes it was a graded paper and now im getting a zero you fat fucks

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Charles Guay

Nov 23, 2016
0

Now why would you make Google Translate available for those who wish to have their website translated when it is not reliable at all, for French anyway. The user, who doesn't speak French, think its reliable and accurate, which is false advertising and condemnable by law. I would remove it or restrain its use up to a certain number of word.

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Nolan Micheal

Nov 21, 2016
0

Hello gmail team. To be brief, 3 days ago, someone hacked into my gmail account and changed my password. I cannot access the email any longer. What can i do to recover my password. Each time i try to login, i am told that the password has been changed. the email address is nolanmicheal49@gmail.com and i can further proof by giving you my facebook account.

thanks

nolan

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peter paterson

Nov 20, 2016
0

Why do you have to update can you not leave things as they are .It took me 4 times to get my emails through because according to google there was a problem with the app. Also I had to scroll through the computer to get back to my original settings .Also it is making my computer go much slower .It also took three quarters of an hour to update Thanks

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Roger Hudson

Nov 18, 2016
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I recently sent a Zippo lighter for repair. Found a site with an address, which having talked to Zippo, they advised that this address is over 4 years old, the result is that my lighter is now 'lost'. How is it that Google can continue to show out of date critical information.

Zippo obviously know of the problem, but advise that there is nothing they can do about it.

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Lorraine Marlow

Nov 6, 2016
0

I do not agree that you put Google plus automatically on phones & pcs along side Google search. Facebook users have to be a certain age but your app is there already installed for all to use. I think you should leave it for people to download if they want it.

I do not want my kids seeing this content. We have enough for them to get hold of without having it there on a plate for them to see.

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bhakti saboo

Nov 5, 2016
0

Hi i have htc desire 820 handset and my front camera option is missing. Someone told me google is having solution for this..plz help me

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laura Brown

Nov 1, 2016
0

I am soooo sick and tired of Google speak interrupting me ! It goes off and on and off and on and won't stop. I even uninstalled it and reinstated it Nothing has worked. Please either make it stop completely or I will uninstalled for good Thank you

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Tyrone johnson

Oct 29, 2016
0

Someone keep tapping in messing with it while am useing it ,an. my email an face book as well. As I write they are also playing with the key broad an spelling. Playing. With your sites as well . this is a off an on situation.

cat an mouse ,game to who ever they want to do to . Thank you.

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Bonnie Ducati

Oct 27, 2016
0

I read your Israel News. Finding news about Israel from Al Jazeera and the Nation is not news from Israel. Please at least start your news with articles from within Israel. Would love to see you stop linking to obviously anti Israel biased sources. Thank you.

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Csaba Keller

Oct 27, 2016
0

This is my first and only complaint I ever made. I would like to keep it private due to the nature of the content. My brother and I do not get along and he is slandering me on his website.

I would like my name and information removed from any of his websites. If he wasn't my brother I would have already filed legal action. But I'm taking this course first. Here is his website address. Thank you very much for your time. php/u-s

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Alex mcdonald

Oct 26, 2016
0

I am compiling about your Chromebooks i am very dissatisfied because you cant download programs on it. i was trying to download minecraft and it download but it wouldn't let me open it. can you please put it on the chrome web store thank you for listing.

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Ewen Currie

Oct 26, 2016
0

My nexus 9 tablet would not open one day. It went through the 'sign in cycle' that so many others have described an was not caused by me. The only way to clear this was to reset using the external buttons. When restarting, it requests that i use the original account details. I tried with what I can recall and failed. An option for verification with sms was given...security questions but one including when the account was set up. If i can't recall a password or other details how do you think i will recall a question like this.

I took an educated guess and it let me through. I am at a stage where i have tried a private account with the correct details...yahoo, a google account with the correct details, but wrong, another google account which was work and i assume closed as i have resigned.…

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kendall morse

Oct 25, 2016
0

I have used gmail for many months, but recently I have to sign in from 2 to 5 times, and even then I keep getting kicked out, informed that there is a problem and that I must sign in again to solve it. It never gets solved!

I hate being in the middle of sending an e mail and being kicked out time after time. You tried to make me use a different id, and that doesn't work either. and called Outlook. Good by.

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Hasala Withanage

Oct 24, 2016
0

Hello Google, This location which is named as " Adams Peak " has to be changed to " Sri Padaya ". Because it is wrong to be called " Sri Padaya " as " Adams Peak. " " Adams Peak " is a term used by British during the colonial era to identify " Sri Padaya " for their simplicity.

So we request Google to correct this mistake otherwise it would be a false teaching for the next generations as well. Thanks

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nick spencer

Oct 23, 2016
0

8hours plus wasted after i changed google password on my laptop ( windows 10 )and now i cant get my android devices to get into the google playstore. didnt help when i gave an incorrect email address, should have been as above.

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andrew whaling

Oct 22, 2016
0

my grand mother Reva whaling has been attempting to enter her gmail account over the last several days, we have tried to use her password as well as tried the verifacation code for password recovery only to be told that the account was unable to be recovered at the moment. i am very disappointed with the lack of help and availability given by google and i would like to see something done as it should not be this difficult just to reset a password.

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Garold Frickel

Oct 22, 2016
0

I am at a library trying to open my gmail account with my email and password. I keep getting all this crazy messages about needing more. I am using my email and password. what the hell is going on at your place?

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Justin

Oct 21, 2016
0

Hi , it is about google payment help , as this specialist name: Raz he show me a poor services , and did not handle my issue properly . Please take action on this specialist .

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