Google logo

Google

1.0
893 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

Google logo

joseph wood

Nov 30, 2016
0

this is bullshit i was working on a paper and when i press the letter "t" it deletes everything now i cant get it back undo would not work you guys had one job and fucken failed. you faggots made me lose everything assholes it was a graded paper and now im getting a zero you fat fucks

Google logo

Charles Guay

Nov 23, 2016
0

Now why would you make Google Translate available for those who wish to have their website translated when it is not reliable at all, for French anyway. The user, who doesn't speak French, think its reliable and accurate, which is false advertising and condemnable by law. I would remove it or restrain its use up to a certain number of word.

Google logo

Nolan Micheal

Nov 21, 2016
0

Hello gmail team. To be brief, 3 days ago, someone hacked into my gmail account and changed my password. I cannot access the email any longer. What can i do to recover my password. Each time i try to login, i am told that the password has been changed. the email address is nolanmicheal49@gmail.com and i can further proof by giving you my facebook account.

thanks

nolan

Google logo

peter paterson

Nov 20, 2016
0

Why do you have to update can you not leave things as they are .It took me 4 times to get my emails through because according to google there was a problem with the app. Also I had to scroll through the computer to get back to my original settings .Also it is making my computer go much slower .It also took three quarters of an hour to update Thanks

Google logo

Roger Hudson

Nov 18, 2016
0

I recently sent a Zippo lighter for repair. Found a site with an address, which having talked to Zippo, they advised that this address is over 4 years old, the result is that my lighter is now 'lost'. How is it that Google can continue to show out of date critical information.

Zippo obviously know of the problem, but advise that there is nothing they can do about it.

Google logo

Lorraine Marlow

Nov 6, 2016
0

I do not agree that you put Google plus automatically on phones & pcs along side Google search. Facebook users have to be a certain age but your app is there already installed for all to use. I think you should leave it for people to download if they want it.

I do not want my kids seeing this content. We have enough for them to get hold of without having it there on a plate for them to see.

Google logo

bhakti saboo

Nov 5, 2016
0

Hi i have htc desire 820 handset and my front camera option is missing. Someone told me google is having solution for this..plz help me

Google logo

laura Brown

Nov 1, 2016
0

I am soooo sick and tired of Google speak interrupting me ! It goes off and on and off and on and won't stop. I even uninstalled it and reinstated it Nothing has worked. Please either make it stop completely or I will uninstalled for good Thank you

Google logo

Tyrone johnson

Oct 29, 2016
0

Someone keep tapping in messing with it while am useing it ,an. my email an face book as well. As I write they are also playing with the key broad an spelling. Playing. With your sites as well . this is a off an on situation.

cat an mouse ,game to who ever they want to do to . Thank you.

Google logo

Bonnie Ducati

Oct 27, 2016
0

I read your Israel News. Finding news about Israel from Al Jazeera and the Nation is not news from Israel. Please at least start your news with articles from within Israel. Would love to see you stop linking to obviously anti Israel biased sources. Thank you.

Google logo

Csaba Keller

Oct 27, 2016
0

This is my first and only complaint I ever made. I would like to keep it private due to the nature of the content. My brother and I do not get along and he is slandering me on his website.

I would like my name and information removed from any of his websites. If he wasn't my brother I would have already filed legal action. But I'm taking this course first. Here is his website address. Thank you very much for your time. php/u-s

Google logo

Alex mcdonald

Oct 26, 2016
0

I am compiling about your Chromebooks i am very dissatisfied because you cant download programs on it. i was trying to download minecraft and it download but it wouldn't let me open it. can you please put it on the chrome web store thank you for listing.

Google logo

Ewen Currie

Oct 26, 2016
0

My nexus 9 tablet would not open one day. It went through the 'sign in cycle' that so many others have described an was not caused by me. The only way to clear this was to reset using the external buttons. When restarting, it requests that i use the original account details. I tried with what I can recall and failed. An option for verification with sms was given...security questions but one including when the account was set up. If i can't recall a password or other details how do you think i will recall a question like this.

I took an educated guess and it let me through. I am at a stage where i have tried a private account with the correct details...yahoo, a google account with the correct details, but wrong, another google account which was work and i assume closed as i have resigned.…

Google logo

kendall morse

Oct 25, 2016
0

I have used gmail for many months, but recently I have to sign in from 2 to 5 times, and even then I keep getting kicked out, informed that there is a problem and that I must sign in again to solve it. It never gets solved!

I hate being in the middle of sending an e mail and being kicked out time after time. You tried to make me use a different id, and that doesn't work either. and called Outlook. Good by.

Google logo

Hasala Withanage

Oct 24, 2016
0

Hello Google, This location which is named as " Adams Peak " has to be changed to " Sri Padaya ". Because it is wrong to be called " Sri Padaya " as " Adams Peak. " " Adams Peak " is a term used by British during the colonial era to identify " Sri Padaya " for their simplicity.

So we request Google to correct this mistake otherwise it would be a false teaching for the next generations as well. Thanks

Google logo

nick spencer

Oct 23, 2016
0

8hours plus wasted after i changed google password on my laptop ( windows 10 )and now i cant get my android devices to get into the google playstore. didnt help when i gave an incorrect email address, should have been as above.

Google logo

andrew whaling

Oct 22, 2016
0

my grand mother Reva whaling has been attempting to enter her gmail account over the last several days, we have tried to use her password as well as tried the verifacation code for password recovery only to be told that the account was unable to be recovered at the moment. i am very disappointed with the lack of help and availability given by google and i would like to see something done as it should not be this difficult just to reset a password.

Google logo

Garold Frickel

Oct 22, 2016
0

I am at a library trying to open my gmail account with my email and password. I keep getting all this crazy messages about needing more. I am using my email and password. what the hell is going on at your place?

Google logo

Justin

Oct 21, 2016
0

Hi , it is about google payment help , as this specialist name: Raz he show me a poor services , and did not handle my issue properly . Please take action on this specialist .

Google logo

nick ings

Oct 20, 2016
0

We have spent money on google advertising, yet received bogus and unjust reviews. We asked for them to be removed and google refused. Another company advertising with google in the same business as us got a poor review from a customer and google removed it.

These are not legit and we know they are coming from competitors. How is this fair? I don't want to spend any more money with google as they don't seem to be able to police these reviews.

Google logo

Bipul Singh

Oct 19, 2016
0

Someone is accessing my Google account even if I change my password due to which it is harming my account he is accessing email and all other games from which this account i have connected above plzz look into this as soon as possible

Google logo

Richard Smith

Oct 18, 2016
0

Google are a dreadful company to deal with, their customer service is appalling. I have had negative reviews by phantom customers on my company and apparently anybody can say what they like about your company with out any need for silly things like facts or Google reviewing the comments.

On top of that if you list your business on Google maps - it can't be removed! small print of the signing up process. Now clearly this has to be illegal or certainly immoral - to be unable to reverse a decision about my company information - who the hell do they think they are?

You can go ex-directory from the phone book but not with Google. They honestly think they can control our property ie. our information and therefore without exaggerating - our lives.

Google logo

Dean Hansen

Oct 10, 2016
0

I have been trying to get onto google my business for like 2 years without success. The Filipino call center don't call me to verify my ad on google my business, so it goes back to me calling again to trying to get them to call but then they keep sending me an email wanting me to video verify.

I don't want to do that because I am an onsite computer repairer, and very few people come to my house and I really don't want people to just turn up to my house wanting me to fix their computers. So the circle just keeps going round and round and round and round so i am not happy at all matter of fact I am considering taking legal options to sort this out.

Google logo

Jeannie Credle

Oct 1, 2016
0

I purchased a Samsung galaxy s7 edge two month ago and I forgot the password so I did the factory reset, now I can not get into my phone I contacted att and they in turn contacted Samsung who told me to go online and change my password and wait 24 hours which I did but still can not get into my phone so

Samsung told me I would have to send the phone to them but I had to send a proof of purchase which I did now they are telling me I have to wait 24 to 48 hours for a ups label. This is crap you should have a way to help us, I will not have a phone for at least 3 more weeks because of this.

Google logo

Bruce Fougner

Sep 30, 2016
0

I have just received notification from Google that two of my sites violate their advertising policies and therefore all my ads have been shut down. Nothing new has been done to these two sites for at least two weeks maybe longer. The person that looks after this for me is on vacation and it is Friday.

At one time I handled everything Google (we have been using Adwords since its inception, and as the user interface got more and more complicated I was forced to bring in people to manage that for me. I called in to ask what the problem was and was basically told that my landing page has been compromised and that the only way for me to discover what I need to fix is to use the search console which required me to load code onto my home page.

that is beyond my ability and frankly I find this…

Google logo

Brian Remite

Sep 28, 2016
0

I purchased a Nexus 6P with Nexus Protect on 9/30/2015. I decided June 28, 2016 that I wanted to try Google Fi because my Verizon Wireless bills were very high. Once I received the Project Fi SIM card, I tried using it in my phone for a few weeks and decided that the coverage in my home area was fine, but at my job it was not very strong, so I decided to cancel my Fi service. This began a long series of problems that ultimately ended in my checking account being withdrawn and my Google Drive service being cancelled for my payment being declined without any chance for me to correct the problem.

When I put my Verizon SIM back into my phone, the phone would not recognize the service, despite it working for months with the same SIM card prior to me trying Fi. I spent 2 hours at the Verizon…

Google logo

Arlene Day

Sep 27, 2016
0

The sign in button for email no longer shows up on my home page, pain in the fanny to google the right sight to get it. Google keeps saying I have no connection and will not come up, so I have to use other engines and MOST important.

Yahoo took over my Google engine and Microsoft explorer. It was impossible to get out. went through and took out anything related to yahoo and google. Within a couple days it kept coming back. I sent a nasty email to yahoo corp.

2 days later my computer completely crashed. I believe the malware infected my computer when I installed "Chromium" (not Chrome) it says its from Google; I could not uninstall it no matter what I did. If I had the money I would sue Yahoo.

Google logo

Arnab Mitra

Sep 22, 2016
0

I have been playing a game called Simcity Buildit for the past 1 and a half years until last year in August, my google account crashed and i lost my saved game. When i started the game, there comes an option of logging in with your google account and continue playing your saved game, but right after my account crash, when i tried to log in with my google account, my saved game just never appeared and i lost all the progress that i had made in the last 1 years.

This complaint may sound stupid but i lost a game which i loved very much and which was a very important medium for me to get de-stressed. So please i request google if possible please restore my saved game as quick as possible. And another fact my city was named Mahapurushnagar in the game with a vast population.

Google logo

Michael Turner

Sep 13, 2016
0

Google overwhelms webpages with advertisements in Chrome. Makes it tedious to use. Sometimes the ads are difficult to tell from the real content. They should outline the ads with a heavy border or something. It's almost like Adwords and Adsense are spammers.

I am sorry to see this.

Google logo

Jennifer Forsey

Sep 12, 2016
0

We hired a trusted photographer with google in Calgary, Alberta. It took her 8-weeks and 4 re-shoots to get the photos. Once we paid her the final deposit, she disappeared. I have been emailing and phoning her with no response.

We were told, upon final payment she would have our photos posted to google as a virtual tour (which has not happened). We are well into the third week of no response from her. At this point, we feel that she ripped us off and if I can not get ahold of her (despite repeated attempts) what am I supposed to do?

Google logo

Euripides Billis

Sep 6, 2016
0

I am a retired university professor and I communicate with approximately 500 recipients of my list, all over the world. Because, As perhaps you know, Greece is enslaved under occupation by the EU, I send messages to MEPs of EU, on the plight of the enslaved Greece. My sending was, according to the guidelines of google. Maximum 500 recipients per message through your website and 100 through the reduction in outlook. Obviously whenever there is a requirement for remission from my list, is done immediately.

Without mentioning any specific to me and asking me to find the reason by myself, Google Greece, disconnected first my email. Before they allowed me only two emails per day. Next they disconnected and my second email, then they connected it, asking every time the password to log in. Given…

Google logo

Shivakumar

Aug 31, 2016
0

Someone at Google HQ has misused my contact information and put the wrong ads in for my websites. I already contact all of these websites as well as Google. But if anyone searches online they see the wrong information. I have been told there is nothing Google can do about this, even after submitting a complaint on the Google support website.

How can I contact the Google CEO and fix this for good? I am getting hundreds of incorrect calls each month now.

Google logo

Jonathan Morse

Aug 23, 2016
0

Cannot verify my Google account. I know the problem is that I am outside the US. Yes, I was able to get the foreign computer on the list of my devices. Have searched and searched and I know my username and password.

I even tried changing my password to get in and still cannot. The only forum suggestion is to delete the account and start over.

Google logo

Mommy Deede

Aug 17, 2016
0

I'm originally from San Francisco and relocated to another state. I heard about Google express from family members. I wanted to see what all the talk was about so I signed up for the trial membership and excited to use the $15 off and my order was rejected. Second attempt, rejected. I have money in my account so it couldn't of been my card that was being declined. Third attempt of the same thing. I used my bank card and still canceled my order and didn't even allow me to enjoy the benefits of Google express.

I called customer service which happened to be a waste of time because nothing was resolved after she said that she looked into the problem which was stopping me from being serviced. So I gave up. It says that it delivers to my area, but clearly it doesn't. They are false advertising…

Google logo

Keith Phillips

Aug 16, 2016
0

I have an ongoing issue with Google Apps for Work. I raised a case some time back after realizing that Google did not invoice my company with the correct company name. I have shared a number of conversations, mostly with seemingly inept individuals based in an office in Bulgaria. Seemingly there is no management escalation process. Hapless individuals repeatedly close my case even though my issue is not remedied - it has been going-on for months now.

The latest advisor informed me of the following:

"I've heard back from our specialist regarding this issue and found that you're Google Apps for Work account was affected by an issue, during our migration to our new billing system, which updated your previous payment receipts with your current billing profile information. This was not…

Google logo

Diboneng mothibi

Aug 9, 2016
0

I own a dental practice. I had a patient contact us yesterday very relieved that we are still here as when he searched in Google, it came up with a short list of which we were on but next to our business in red it stated that we are permanently closed.

This information is incorrect and could cost my business money and put our patients through un-necessary worry. We are currently going through a transition at the moment as we are no longer a NHS practice and this incorrect information could be very damaging.

Google logo

Freda

Aug 2, 2016
0

I have a complaint, ever since I stopped using google it just seems like my iPhone sometimes gets redirected to something not related to my search. I search on yahoo or bing, and believe me the results suck, and I do believe that google has something to do with it.

Google logo

Kevin Dineen

Jul 31, 2016
0

I read a NY Times open piece about Cooper and his DC Blog. I find it shocking that Google assumed the power to shut down the blog with its archives as well as his e-mail account. According to what I understand, you did this in direct violation of your own Terms of Service.

In this day when vindictiveness is used as a political tool, you appear to have hoisted on your own petard. My additional reading on the subject finds that you are the only arbiter in many situations and Google corporate headquarters the CEO wield absolute power in a wide variety of cases.

Again, not wishing to overstate my case, your actions fall inline with the all powerful Donald Trump. Obviously I am in no position to part ways with Google services, but to say that I am both disappointed and angry would be an…

Google logo

garry cochrane

Jul 28, 2016
0

I registered my account in France and now moved back to the uk. I cannot access apps on play and am not downloading anything more till I can revolve this issue. The issue lays around my banking app, refuses to let me access it and is informing my that its not permitted in your country.

Find this strange as people these days live in more than one country and have bank accounts in these. Not so globally friendly after all.

Google logo

Manish majhi

Jul 27, 2016
0

I have someone on Google this is a cheater and a fraud. I have sent many emails to Mountain View headquarters in hopes that they would be blocked from scamming others using Google like me.

Google logo

Susan

Jul 24, 2016
0

Google is purposely altering searches in favor of Hilary Clinton! I am reporting this and will make sure everyone knows that the world's largest search engine is secretly democratic. I have the proof and have taken a screenshot below. You can see clearly that Google does not display anything related to crimes against Hilary.

If you go check out Yahoo! or Bing it comes up with all types of searches for criminal records, criminal history, and criminal scandals. But nope, nothing in Google!

Google logo

Christina Crane

Jul 11, 2016
0

Google charged my account without my permission and told me to contact the app developer for a refund. After confirmation that the developer never received funds from these purchases Google still will not refund me. So what did I buy exactly!

$600 total was charged illegality. To make it worse my bank closed my fraud claim against Google before the developer confirmed they never received these transactions and will not allow me to reopen my claim without a police report with a suspect named.

So who do I contact for this situation? I am in disbelief the way I've been treated and how can Google get away with this?

Google logo

Stella gauthier

Jun 27, 2016
0

Went on Zuuvu [dot] com through a Google search. Told it was free to subscribe. Just wanted info. 00 from my master car. I do not play these kinds of games. Want to unsubscribe and get my money back! No answer from them.

This website is a total scam!

Google logo

Lou Callaghan

Jun 26, 2016
0

When I open google Chrome to do a search the following appears. Be who you are. Love who you love. #prideforeveryone. I want to use a service without having to mentally deal with someones agenda, political, social or otherwise. Please remove this and just let me use your search engine without extraneous sayings.

Google logo

Lenore Will

Jun 8, 2016
0

If you 'google' "Wildlife Rehab in Yucaipa, CA", a site comes up with my name and home phone number. I would like this removed immediately as I am retired from the hobby of rehabilitating wildlife for nearly three years. Both wildlife groups mentioned on this site say that this is not their problem.

Can you help me, please?

Google logo

Jennifer

May 19, 2016
0

The Google doodle today is celebrating "black supremacy". By celebrating a woman that they refer to as a "human rights activist". Yuri Kochiama was not an activist! If she was an activist for white supremacy she would be far from celebrated!

No race should have supremacy! The world doesn't work well with one supreme race! There are a number of races on this earth and we are all equal. Google has the nerve to spell out "equality" in the back ground.

Any supremacy is far from equality! This is either ignorance or just plain stupidity! Why is google trying to cause division among the users?

Google logo

Deepak

May 18, 2016
0

I want to change my web site url from google maps and other google services. I have try to change my url but google denied my request every time.

Google logo

rashmika

Apr 29, 2016
0

I want to remove my personal information under google search result under my name. Attached the result in the following link. Is this possible?

Google logo

Linda Bradley

Apr 24, 2016
0

I have a Samsung tablet and google decided to download itself and wiped out all my picture and every app on there.

Google logo

Natasha Louw

Apr 16, 2016
0

I was on Facebook opening video that was posted. Then all of sudden site throw me to "Google " saying that I did win with my tablet an iPhone 6 for download an specific app. I don't trust had to answer 4 questions then add bank details and address.

It looks same as Google symbol but i am scared to put bank details. Did took screen shot for you to see. This is not Google, it's a hack! Please be aware of the site Zuuvu.

PreviousPage 20 of 23Next