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Google

1.0
631 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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kazungu Peter

Mar 13, 2023
0

com that there are favicons before search sites which has changed the appearance of search sites. The earlier format was much better and may be you need to revert to it. In addition, the most important publishing sites are not easily found because if I would search for journals I would easily access them.

For the meantime I have decided to switch to Yahoo because it is providing what google earlier provided.

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spiro katsivelas

Mar 11, 2023
0

my account is blocked due to so called suspicious activity. google want me to verify which I have 4 times. I used a buy now pay later service called zip pay to purchase. they offer virtual cards and each card can only be used once.

I cannot verify card photos as zip pay delete them. I have $200 in google play money on my account and I cannot use due to being blocked. im being treated unfairly like a criminal and google has said wait 24- 48 hrs.

I have waited 1 week now. this is obsurd and I will be reporting this higher authority. not happy at all. useless customer service no communication.

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Mitchell B Ronshaugen

Mar 9, 2023
0

Try to spend money advertising but they insisted on wasting my time with Consulting Services, refused to connect me to a supervisor or account manager, and hung up on me three times! They would not let me speak, and got offensive when I tried to interject as they were speaking over me incessantly.

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Alex Ervin

Mar 9, 2023
0

Hello, i would like to file a complain on the business called Esporta Fitness. I recently decided to join the military and stop going to the gym, so they said i needed military documents to cancel my account or i would have to pay a bunch of fees.

I also paid for personal training and they told me i can cancel it at any time, so now they are trying to change up and that i'm locked till 12/2023 and i would have to pay 50% buyout fees to cancel that. The company is really deceiving on information and never tell you anything.

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Beatrice Parnell

Mar 8, 2023
0

They came and set up the wrong size carport, and did'nt want to fix the problem , and after waiting 8 months to get it put up its wrong , so now I am having them take it down , the company name Steel buildings instructions. 800 piedmont triad west drive. Mount Arry. North Carolina. 27030.

Please be aware they are a scam.

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Graeme Smith

Mar 7, 2023
0

Hi I am try to change me address on my business profile, As I have customers turning up to my all address, They can Resend the postcard For verification, I can't arrange a video call could that service is not available There's no phone number to talk to anyone And I can't find the complaints procedure Can someone please contact me 044 77408818 gxsmith3@gmail.com

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Dvaunte

Mar 6, 2023
0

I have been trying to retrieve my gmail account for over several months this has been going on and this is a whole billionaire company and i can't find me a resolution to get back into my email account i'm really sick of it they might as well just go all in with advertisements because that's all they care about i'm telling them i need to recover my gmail and they just don't care enough i'm telling them this has to do with the way i make money and still don't care

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Liz TenPas

Mar 3, 2023
0

My camera malfunctioned in my first Google Pixel 4XL. Google sent me a replacement for free! I was happy! Not a month into receiving a supposedly "new" device the same camera malfunction started to happen again. I spent hours on the phone trying to ask for a refund or a replacement.

They would not send me a new model and could not guarantee the same issue wouldn't happen again. I asked for a refund if I sent my old device in, they would not honor the request. When I asked if they could send the phone to me, before I sent the malfunctioning device, they would not.

They had to receive my old device before they would send me a new one, leaving me without a device at all. Previously, I had to buy a burner phone to use, while I waited for over two weeks for the replacement.

I am very…

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Connie

Feb 28, 2023
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If I could give a Zero I could. Google play support is a joke. I have 4 gift cards which hasn’t been activated. I’ve requested them to be activated (I have the cards, receipt etc) and I keep getting lame excuses and it’s been going on since the end of Nov.

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Yisroel Ehrenpreis

Feb 26, 2023
0

I don't receive phone calls from google with a validation code in the two step validation process when I request them to call me with one.

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Yisroel Ehrenpreis

Feb 25, 2023
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I don't receive phone calls from google with a validation code in the two step validation process when I request them to call me with one.

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Dave riçhardson

Feb 25, 2023
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They messed with your God damn f****** passwords on everything it's none of their business what passwords I use

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ahmar jamal

Feb 25, 2023
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please recover my google account

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tony

Feb 24, 2023
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If i could give 0 stars, I would. Searches don't yield results, information from pages is blocked out. Whole pages won't even load. The google search has become a worthless tool and i have no been on hold with Google customer service for over 10 minutes waiting on someone to even answer

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Yisroel Ehrenpreis

Feb 24, 2023
0

I don't recieve phone calls from google with a validation code in the two step validation proccess when I request them to call me with one me one.

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Maritage home

Feb 24, 2023
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The Meritage company who are the builders are not responsive to my calls. (They don't response) I had to miss work sometimes because they told me that they are going to be @ my place to fix the issues and they never showed up.

Unfortunately, almost everything in the house has problems. We found mold inside the house and actual mushrooms growing in the brand-new place. We were trying to get pregnant and that will affect us badly. My wife has seen that and the whole plan got messed up.

The other issue is the garage door that didn't work properly, and it dropped on our car, which caused damages. Now they are saying they are not responsible for the damages happened. One other big issue that we had is the furnace that makes the downstairs cold and upstairs hot.

I called the furnace place,…

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Yisroel

Feb 23, 2023
0

My friends are not receiving a phone call from google when they request a that they receive a verification code from gmail to confirm it's them trying to sign in. I also have a talk only phone and I would like to be able to confirm that it's me trying to sign in with a phone call.

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HORACIO BOTAYA

Feb 21, 2023
0

My son purchased a google pixel phone 5a at the google store at Chelsea NY. It suddenly ceased to turn on having to send to Asurion (a technical phone problem solving company). They returned it to me due to a malfunctioning motherboard they said to have mentioned the inconvenience on their online website to which google has access.

They informed me that google authorized a replacement for me and that details have been submitted to them. Despite saying a support agent would reach out within 1 biz day nobody ever did. This definitely sounds like I am being scammed since following all procedures suggested to me are only giving me a run around.

I sincerely hope that before my warrante expires these guys honor their obligations by returning a new working phone or reimbursing my original…

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Indali

Feb 20, 2023
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Dear whomever it may concern,

You know those little red bumps under spelling mistakes on google docs? They are very helpful for things like essays, but all good things come with a consequence and I have found that they come under quite a few words that are not spelling mistakes. My name is one of those examples. I don't like to think my name is a spelling mistake because it means powerful in Sanskrit and I know it isn’t one. It pains me so much to see those red lines under my name, but not my classmates. I know you can train your docs to adapt to your name but I have noticed other names that mean a lot to me are underlined. After noticing this, I did an experiment where I took a name like Doug and spelled it wrong and it made a recommendation, but when I did another name like Renuka…

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Didi Yong

Feb 16, 2023
0

Please update correctly the information of SK LASAU TINTAPON, why written closed? The school is still active and because of the information wrongly some official purpose experience ...TQ

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Danielle Jackson

Feb 13, 2023
0

Their customer service will only refer you to articles without legitimate troubleshooting. They also refused escalation.

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kim yong hoon

Feb 13, 2023
0

Tronlink https://play.google.com/store/apps/details?id=com.tronlinkpro.wallet&hl=ko&gl=US

translation The app on Google Play is hacking. There are several victims, but Google still allows the app to be downloaded. I had 99,947 Tron Coin hacks. When I inquired at the Tronlink customer center, he said he would restore it to me, asked for the private key of the Nylon wallet, and gave me the private key because the coin of the wallet was hacked anyway, and he restored it to me. In order to use the recovered coin, he tried to scam me again that 600 dollars worth of coins could be put into a hacked wallet to use it.

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MITCHEL HOLDER

Feb 8, 2023
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WE WANT YOU TO GIVE US THE OPTION TO USE YOUR ALGORITHMS. I DON'T WANT TO USE GOOGLE'S ALGORITHMS, THEY ARE CODED BY FUCKING RETARDS. IF YOU DO NOT GIVE US BACK OUR AGENCY IN THE USE OF YOUR PRODUCT, WE ARE GOING TO HUNT YOU DOWN AND SHOVE YOUR ALGORITHMS UP YOUR ASS.

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brian badley

Feb 2, 2023
0

google local business listing to add your business is getting worse i have a listing with them for years all to find out twice someone at google in india keep sending message that you business listing is suspended due to guidelines policy which is not met, try to reinstated my listing. but to no avail, no right response, just guidelines policy.

my business listing is carpet cleaning service, which i follow all the guidelines right address, right telephone number, right description about my service, right areas i serve, one listings only , no multiple listings, no bad language,etc,tec,. i am trying so hard to get reinstated i send them my florida state registration of my business name and prove my address, but to avail, i feel google is either working witjh lots of marketers and grabbing…

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Paige Thompson

Feb 1, 2023
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I have used google my business for a few years now and was my #1 place for reviews and never had any issues. Last week I noticed that my google business was suspended. I made no changes on my profile so I was confused so I submitted a form to google to let them know about this error.

They finally replied by email and stated that I would need to show proof that my business existed so I sent them proof of my LLC. They came back and said sorry, we can't reinstate your business. I reply back asking them to tell me why it is suspended and what I can do to fix it.

They said it is against their policy to tell me that. WHAT!... So I said fine.. can you send me my reviews then and they said that was also against their policy and that those were never mine to begin with.

I then asked them to show…

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Mariia Morozova

Jan 28, 2023
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Hi HissingKitty team,

I would like to raise the Google security violation of users’ privacy.

For years I have been receiving emails for another Gmail account (my account is mariia.morozova@gmail.com, and I’m getting emails for mariiamorozova@gmail.com) Their email address is almost identical to mine except theirs has a dot between the first and last names while mine does not.

I found more than a thousand similar complaints (please see community thread: https://support.google.com/mail/thread/3375104?hl=en), but Google doesn’t take any action to improve the service and help customers.

From what I see in Google’s official answers https://support.google.com/mail/answer/7436150#zippy= : “if your email is johnsmith@gmail.com, you own all dotted versions of your address”. In this case, I have…

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Barry rose

Jan 24, 2023
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While setting up Google account Google wiped all the contacts and data from my phone it is costing me £30 at the phone shop to restore my phone to working condition . I want reimbursing the money I spent

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Gaurav

Jan 24, 2023
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My problem is that what I search on Google why it shows on Flipkart and Amazon and also ads also show which is searched

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William Denton

Jan 22, 2023
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Can't find my photos and Google is no help

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Dianne Einhorn

Jan 21, 2023
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Our small Ice Cream store (GERALD'S ICE CREAM BAR in Virginia Beach, Virginia ), has OLD status showing on GOOGLE and despite our attempts to get GOOGLE to just "UPDATE" their information (RATINGS), they won't do it. We have 3 OLD reviews showing on our first page (one good one and two not good ones) and a 4.5 Rating. WE HAVE had only great reviews for MANY MANY months and many reviews (probably 40 plus 5 star reviews) and yet GOOGLE won't update these 3 reviews showing on the very first page and change our rating. WHY?

It makes me question if there is "something" going on here? Why not be responsible and update to current and therefore honest ratings? Why is GOOGLE not interested in Helping? I wonder if GOOGLE my Business in into getting customer's to use their "marketing" and has an…

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Amanda Stephens

Jan 20, 2023
0

I got locked out of my Google account even though I know my password, and have the recovery email but no longer have the phone number to verify it me. They don't reply to my emails, the account has my tax return records, credit accounts, bank accounts and all my important documents that I can't access anymore. They don't reply to email, they don't answer their phones, and the live chat is useless they can't help and offer to connect you to a live person when there a free agent and that's never.

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Joe G

Jan 18, 2023
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I ask Google how long do I have to use drugs before I would start withdrawing I asked Google if I only use for 3 days will I go through withdrawal symptoms I asked Google if I only use drugs a couple times will I go through withdrawals

It does not matter how I word it I get all the same things withdrawal timelines withdrawal timelines rehab centers rehab centers is Google really that stupid again differentiate upon a question that's being asked it pissed me off tonight I've been trying so much and cannot get a freaking answer cuz it keeps bringing me back to the same thing I believe it sees withdrawal and that's all I can see it can't see past that and it's not just with that it's for all kind of things same principle

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Karen Everett

Jan 13, 2023
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Google have allowed a review to be left on my Google business page maysaccounting.co.uk, which breaks UK & EU data protection (GDP) & malicious content etc rules. Despite my reporting & making official complaint several times they are refusing to remove it. Which they are required to do to comply with the laws governing these issues.

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Steve Butterfield

Jan 12, 2023
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I bought a Pixel 7 pro recently, I have been a loyal Google customer for a long time ( Pixel buds, Google Wifi, Google Home, Google TV etc etc ) I was offered the chance to trade in / recycle my Pixel 3a when I ordered the phone so I took up the offer.

It did take me a while to send it back but I called the day before sending it to check it wasnt too late and was informed that was fine. I received an Email yesterday saying "No trade in as this isnt a Pixel 4a".

Now I am pretty sure I chose 3a but lets say I am in the wrong, the 3a is still a valid trade in so I opened a case 5-8393000033705 and was told a. It was too late ( as mentioned I checked this ) and b.

The only option was to send back my Pixel 7Pro and order it again which seems like a ridiculous idea and I kind of need the phone…

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Marko Vukoica Stipanovich

Jan 11, 2023
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I have a bone to pick with you guys. My name is Marko Stipanovich and I have recently in the past few months been locked out of my account because you guys think I am a hacker and I am not.

I would like to talk to a google account representative so that I can log into my account without getting a red message above my password saying that it is incorrect. You google people are pretty stupid in not having an account recovery team for people who are locked out of there accounts.

I am someone who doesn't have a phone, iPad, or PC.

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Terri Lynne Coates

Jan 11, 2023
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I forgot my password to my Google acc , I have tried to recover it because I can’t receive or send Emails, I’m supposed to wait 48 hrs to check my Gmail, but I can’t check it , cause it won’t let me, this is an emergency

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Marty N

Jan 10, 2023
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Google is a pitiful company. They sold me a Google pixel 6 pro. The thing is defective. Wont connect to ATTs network even thought it is unlocked. I cant call anyone at Google. It's all chats and emails. They respond to me after 30 hours and they basically say your phone could have been returned after 15 days only. Garbage customer service.

These people are straight up criminals, crooks, theives. They stole my money like a thief would. Trash!!!! Stay away from this evil, corrupt company.

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Jesse

Jan 10, 2023
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Hello I made several complaints aginst google company with no response resolution from google company

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Jesse

Jan 9, 2023
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Hello I made several several complaints aginst google company I would love to talk to someone from google company

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Raymond

Jan 6, 2023
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we are having a numerious complaints of customers calling us an stating that most of the garagedoor companies listed on google saying they are local an have a office space there which they (do not ) we have a office an showroom but alot others are false an leading customers to them an they dont even have an office nor located at that place on google search an maps !!

so alot of customers are being taken advantage buy these rip offs they take there money an they cant locate them after !!! so please look into that it is very bad for the industry an customers !!! the areas are monmouth an middlesex counties in new jersey !!!!

i looked up a few an i can see alot showing they are at that location an they are not !! so please customers are being taken advantaged of !!!! thank you hope google…

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MARYANN REITANO

Dec 27, 2022
0

Google support is the worst I have ever dealt with in my life. You get cold textbook replies. And they all say the same thing, "we are escalating this to a higher office" who in turn does the same. In the meantime your problem is never resolved.

I have been doing this back and forth for over a month now, and still getting the same response, am escalating. Am at my wits end and no longer know where to turn. Am just trying to get my refund, and they are making it impossible.

No matter how much proof I show, it doesn't matter, they just keep escalating. Have dealt with over 10 different support representatives, and it's just the same cold textbook replies. Escalating. Guess I will never see my money again. Horrible Horrible customer service!

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Jacqueline

Dec 27, 2022
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I'm having a hard time with life and because, why not, my phone fell out of the pocket of a new coat, down a well I was trying to get water from to water my horses. Not Google's fault. This is terrible because my phone is also my wallet, but the bright side was, my phone was going to be discontinued by Verizon anyway, so they were going to give me a free new phone.

Turns out, I can only keep my old number if I traded in my old phone without water damage, or have to pay 400 dollars for a new phone. Not Google's fault. I tell Verizon I want something close to my old phone and they recommend the Pixel 6a, and that it is even better than Samsung which I had previously had, but it required a wireless charger, otherwise a C charger would ruin the battery.

I wasn't thrilled with that, as a…

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Kenny Yang

Dec 22, 2022
0

I am using google Gmail for my business( i have a driving school). I use the Gmail for scheduling and communicating with new and existing students for about a year in business. Now google disable my account says that they believe my gmail account is a fake account created by bots, Without any communication.

This is happening right before Christmas long weekend and i have 30-100 emails to replay every single. This process is making me have no access to my business and also making people doubting it my business. I don't even know how long google will reach out to me about this matter. I have submitted at least 3-5 appeals to them.

This is not right, you can't just disable people account without inform them. if I knew I would have never use Gmail.

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Lizzie Smith

Dec 22, 2022
0

My google Pixel 6a is not working, tried to get help, but it cost. So I have a phone I can't used properly. No one is available to help. the issue in case you want to know is that when I go to a website, I am not able to pull up the the link to open the websites for additional information that is needed.

the response I get is "No app found to open link

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Dr. PRINCY P

Dec 22, 2022
0

Google has provided my personal gmail user id to a second person and the second person is using my personal email id as per her wish even in social media. I have entrusted Google and have used my account details for my research related activities and journal paper submissions.

I am really shocked and is in facing a mental trauma seeing a second person using my own user id. This is not acceptable as this is a clear cut violation of my human rights from your side. Expecting a reply at the earliest.

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Gareth Reid

Dec 22, 2022
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I've Bought a Google Play Gift Card But It's Not Letting Me Redeem It. Help Me

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Linda G Daniels

Dec 20, 2022
0

If I could give a zero score I would. This google support number 650-253-0000 is a joke. I have been on hold for over an hour with just music. I wonder how many DAYS I could actually hold without ever getting an answer.

They scam you into purchasing when all you want to do is look at things. they're as bad as the international scammers.

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Rita Romayev

Dec 20, 2022
0

I would like to report my disappointment by very low level of customer support I received from google representative, Rajat. It was unprofessional, unfriendly, took long time between replies, my concern was not addressed, and the representative left chat abruptly. I am very disappointed by such low level of professionalism.

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Evelyn Marie Martinez

Dec 20, 2022
0

On my Google location, it shows I've been places that I have not. Now, this is creating complications in my relationship with my significant other.

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taya

Dec 12, 2022
0

why is my wifi not loading? your other tools, such as google drive, are incredibly slow and I find myself constantly having a problem with it loading. I always see that stupid loading thing that just spins in circles and I would appreciate it if you guys could get it under control and let me pull up documents or even write in them.

Sometimes you guys are so slow I can't even type in the document. This is incredibly frustrating. As a student, I use google for a lot of assignments and I have a timeline in which they need to be done.

So please, I know you guys are getting paid enough, do your job and make my google actually work. Otherwise, what are you doing? Sitting in your little beanbags and dreaming about what life would be like if you didn't work at google? Sounds too bad honestly.…

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