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Google

1.0
645 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Gena Grant

Dec 6, 2022
0

Google I am livid with how you have your Gmail, photo and drive sharing storage this should not be the case they should all have their own storage individual thus because I am out of storage in one area so now I can not receive any emails which is keeping me from be able to access other accounts since I need to get a code from them Sent to my Gmail account.

I highly recommend you giving each area it's own storage. I am in the process of figuring out a better platform to use especially after reading all the issues and complaints others are having with your services.

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Shannon Lucius Mealer

Dec 3, 2022
0

I have made numerous attempts to recover my Gmail account and have been unsuccessful I filed a complaint with West Virginia Attorney Generals, Federal Communication Commission and to Secretary of Defense. I emailed and made phone calls and I have not been able to recover my account. SMEALER@gmail.com

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Terry Stewart

Dec 3, 2022
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Good morning Google has just changed the layout of the Google news page. I don't like this at all. Firstly it is a selection of local items based on predictive assumptions on my interests which are completely inaccurate. The new groups either have to be subscribed to in order to read the article or are part of the Independent Media Group which is 50% owned by Chinese propaganda companies and 50% by Jacob Zuma Loyalists. and here is no way to select news from other countries such as English UK or English USA which means that Google has just destroyed their use of Google as a search platform for accurate fair unbiased news.

Yours sincerely

Terry Stewart

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Mike Hammett

Dec 2, 2022
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I wish to make a complaint of an obscene and disgusting commercial being played on YouTube: Apretude for HIV. I know that have 2 men or 2 women kissing is not illegal, but it is sooo repulsive to much of the population including myself.

Muting the commercial is not enough. Closing my eyes is absurd that I should have to leave the room etc. in my own house. Think for a minute. If a commercial is sooo upsetting that there are people like myself so upset to be writing in regarding this, then it doesn't make people very happy that YOU Google are supporting it.

Look at what's happened to Disney loosing half of their stock. Look at the Legacy News and how they've lost the American People. The Elitist agenda of shoving this mentality down our throats and that of our children is unacceptable to…

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Tom Worek

Dec 1, 2022
0

PLEASE SOMEONE HELP ME EXPOSE GOOGLE AND THEIR FRAUD.

PROBLEM #1 My 12 years old photography google business profile at xlvisions.com has been compromised - hacked some few months ago. It tried to contact google regarding this for months and nothing. Finally, in October, 2022 I filed complaints with several sites & institutions and then it still took google another 2-3 weeks to finally update my address to the correct location.

XLVisions.com should be showing at google maps and profile at 1956 w george st. #1 chicago, il 60657 and instead it was showing up at Chicago-FBI location. - please see attached files for more evidence.

My website used to show on google on 1st page. now it shows on 5 & 6 pages yet Bing, Duckduckgo, Brave and other search engines show my website at xlvisions.com…

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Marilyn Ibarrondo

Nov 28, 2022
0

com cause they want me to verify my ID sending me a code to my old phone which I don't access to anymore. I need to have access to this account cause have important information. Called 8662466453 and no live person answered sent me back to website which don't allow me update my new phone. Very bad customer service

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Robert Cunningham

Nov 25, 2022
0

Has been years since I’ve use my google account. Seems I have to be able to access google to access YouTube, but google will not let me update my password unless I can remember the password I’ve forgotten. Useless.

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Janet

Nov 25, 2022
0

I am a reputable and registered company and Google have suspended my account ( YOU HAVE GOT THIS WRONG AGAIN, GOOGLE ) This week Google emailed me to state;

" We have SUSPENDED " your account due to " suspicious " activity. Google have closed my business and damaged my brand with no evidence, no courtesy call and founded on false analytics. The person in Silicon Valley who has made this decision obviously needs training and is no good at their job. As a result, many people I help in my business are now suffering. Google is an incompetent monster that employs incompetent people who cannot differentiate between a scammer and a small, honest,m business owner. Google provides a liberal platform for criminals and scammers to thrive, while wrongfully accusing and defaming reputable businesses…

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Sam saffioti

Nov 18, 2022
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I can’t believe that you let scammers and trolls put articles on your website. Most articles draw you in and in the end they actually have no inf that’s relevant.

Also I clicked on won that said free desalt drills and what I got were dozens of phone calls about Medicare plans,sweepstakes,medical labs and god knows what else.

Also emails for just about everything. I’m not happy about this and might stop using google

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Jean-Pierre Alarie

Nov 17, 2022
0

Contacted support for a 2 cases I opened about them refusing to let me use the google play balance that I paid for (added gift cards that I purchased correctly, but not letting me use the balance), but the person/robot refused to help me get the reason/details why the cases got closed without any actual information on why the cases were closed/rejected.

It refused to give me a number or a link to an actual support that could help me with my problem, hence confirming Google decided to steal $200 from me without telling me why I can't have it back or use it, thats the definition of a scam.

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Robin Bowey

Nov 17, 2022
0

This birthdate verification thing that you suddenly started after I have had my account for I don't know how long is the most ridiculous thing I have ever come across. I am a 53 year old man and have had an account forever and then suddenly what looks like a scam is being pushed on me to verify personal information and give credit card information to keep my email account active.

Without any warning or understanding you blocked my access and forced me to upload information that I am not comfortable uploading in a manner that wreaks of a scam. You should be ashamed of yourselves. This is a disgusting abuse of power over people that use your services.

With all the scams out there and the instructions we receive about not giving out personal information over the internet you forced me to do…

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GILL ALLEN

Nov 11, 2022
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I paid for 2 movies today to rent and download to my Nexus 7. They show in my library but will not download.

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Frederick Wesemann

Nov 11, 2022
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It began when I couldn't retrieve my email from Google and it has now snowballed to the point where I can't even access my account at all, so I'm about to kiss "Google GOODBYE" and find a better internet service. At least AOL, as slow as it is and sometimes a bit messy to use, didn't screw up my email account like Google has.

I'm P/O'd, and since I still retain my AOL account, that's exactly where I'm heading if I can't get a resolution to my problem with my Google email account. I've already submitted a request to get them to fix this problem and have gotten no results.

I suggest they read my complaint since I laid it out pretty clearly what is happening to my account. com, or even better call me at 541-654-8182. Thank you. com 541-654-8182

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Fred Wesemann

Nov 11, 2022
0

Somehow Google has my email account all screwed up to the point that I'm ready to go back to Almost On Line. I've been trying for nearly a week to get Google to fix the problem I'm experiencing with access to my email account -- and I've gotten absolutely nowhere!

) enough to finally help me on their access telephone line got me back online for one session, and once I was off the site, planning to get back on the next day, I was unable to do so following the very same instructions. Really Google -- Perhaps its a good thing that I never fully closed out my AOL account because if I can't get some reliable assistance in alleviating my issue with signing onto my gmail account, then

it's back to AOL, and then if I could give you a "No Star" rating/review, I'd be doing it in a heartbeat. I've…

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Marvin E Washington Sr

Nov 4, 2022
0

Google game card purchased at Walmart in Shreveport La Mansfield rd , code on back damaged , Walmart won’t exchange for a refund or another card , how can I get my $50.00 back or another card the support center for Google is impossible to deal with , but if s all I can get in return for my $50.00 Google and Walmart can split the money , Merry Christmas

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Leonard Seifert

Nov 4, 2022
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This note is to inform you about the problem I am having obtaining a justly due refund from you. This is my most recent email (apparently sent to Google-in): I recently agreed to purchase a Pixel 6a and credit a trade-in of my Pixel 4a. Please note that I had inadvertently duplicated my purchase order, but was unable to cancel owing to the difficulty of navigating Google's directions, but returned, and was credited for, one of the two phones delivered, package unopened, pursuant to Google's return authorization. My trade-in transaction was satisfactorily concluded: I got my new Pixel 6a and Google got my Pixel 4a, and confirmed its value. Please note the email I received from you folks:

"Your trade-in refund Hi Leonard G Seifert, Great news! We have examined the device you submitted for…

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Spencer Shields

Oct 31, 2022
0

When I can't check my Gmail account anymore without first having to check a bunch of boxes about traffic lights, cross walks, buses and airplanes.....well.... its probably time to move myself and our multiple businesses to a new email and search engine platform. Bye Google!!!

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Scott Inglis

Oct 28, 2022
0

I had an alarm set (Google phone) and you decide to turn it off, making me late. Cunts. Ted Kaczynski was right I hate the whole fucking lot fuck you xxxxxxc

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Tom Worek

Oct 28, 2022
0

My 12 years old photography google business profile at xlvisions.com has been compromised - hacked some few months ago.

XLVisions.com should be showing at google maps and profile at 1956 w george st. #1 chicago, il 60657 and instead it shows up at Chicago-FBI location. - please see attached files for more evidence.

I do not know when exactly this happened, but since July 3rd. 2022 I have been trying to contact google regarding this issue, today is October 28th. and yet still no real reply, no help, no update on my profile, nothing... due to this scam my business profile, google ranking, google views and customer inquires have suffered tremendously. All of this results in less business and financial losses.

this google company has simply monopolized the internet industry, has zero…

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Nathan w

Oct 22, 2022
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I am complaining about how Google let's big companies decide the narrative on coronavirus and how they themselves spread coronavirus hysteria. It is illegal and it spawns gathered toward people who wish to be autonomous with their bodies . It causes job losses and it's unwarranted and against the charter of rights and freedoms ...

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Nikhil

Oct 19, 2022
0

If Google providing shopping suggestions or where i can buy things in minimum pay then its up to Google place that i may not be tricked or it may need to be checked by Google which site are correct or which needed to be moved on ur suggestions list so other may get safe shopping.

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Rohit Seth

Oct 17, 2022
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I have been trying to contact google over the last month with respect to my business address and suspension for some unknown reason. Despite constant messages and emails - I have not received any response - but an email that indicates to respond to the communication thread (THERE ISN'T ONE !!) and I can not reply back to the email that tells me this?!?! You provide ratings for all your customers and it does not surprise me looking at your overall ratings that your own customer service is so poor!

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Satyaki Ghosh

Oct 12, 2022
0

com I had to reset my phone and thus after that have to reset password. There is no customer service of Google. I later had to pay and take Google one membership to speak to someone just to tell me that they can not even check the account.

How on earth a customer service can help customers if they are not allowed to check the account? All I want is just access my account which I am using for more than 20 years. I am getting the code sent to my registered number but also another code to the same email address i am not able to access.

How can check if the code is being sent to the same email address which i am trying to access? How difficult is this to understand for a multi billion company? com or allow me to login with the code sent to my registered number.

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Candace Godman

Oct 11, 2022
0

I've tried to use Google with out getting hacked and it's just not possible! And better yet they can allow my accounts to be hacked all over the place I'm talking as soon as I change my password and my accounts get locked up and that's when they decide to throw up fort knoxx protection .

Hackers can get in my Google account easier and faster than I can. And I can never seem to talk to anyone about it! Thanks Google for making my whole life public! Bank accounts and all!

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damien green

Oct 9, 2022
0

I cannot post comments on Youtube as they are silently censored by Google who appears to be highly active in the business of curating discussions on their public chat forums in order to fabricate a false consensus narrative. Indeed some evidence suggests around 16% of comments are censored, distorting the narratives presented in such discussions in ways that appear to be favourable to Google and its regulators, at the expense of the type of free speech that is critical to a healthy democracy.

The types of comments I have had censored are always polite and consistent with their comment rules but apparently are too thought provoking to be visible to other users, for instance on the 08/10/2022 the following comment was censored:

------------------------------ "unfortunately the "sentiment"…

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Shaf Chaudhry

Oct 6, 2022
0

Iam very disappointed with Google. I have taken over a shop, I have given google all the proof. I have tried to make changes to the opening hours and the change of website address 2 months ago,but still I being review status.

I have chased numerous times via email and telephone call. But noone in google seams to be able to help. I need to change the Web address,as customers are going to the wrong Web address

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Zulfiqar

Oct 1, 2022
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this company is full of robots..... but difficult when u have neither ! Google sweep under the carpet and ignore this so I cannot use gpay... stay with apple folks !

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Joseph

Sep 30, 2022
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Google needs to stop being lazy, and actually help costumers they don't have live chat for account help because they get so much Complaints that they can't get into their account, maybe if they actually help their customers they wouldn't face theese problems

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Jacob Foy

Sep 28, 2022
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I have a free account with Google LLC who will allow reviews of local businesses but anything having to do with showbiz, movies, television shows, etc they cover up public opinion by stifling speech. They host the reviews as going live on your account but many that look find that the same review does not actually exist on the actual page of the subject at hand.

Don't know if it's a California thing as they are so very different there than the rest of the nation? Assume it probably is more deeper than that delving into Far Left "for sale" politics, they notoriously cover for each other.

It is definitely a fraud & false advertisement promoting a deceptive service to prospective customers who may wish to separately expand via the corporation in the form of an ad buy!

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Colette

Sep 20, 2022
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I spoke to a woman named Arian who hung up on me twice (on purpose, as part of your robotic system of fucking with paying customers who use Google Ads). Your page has obvious bugs in it making it impossible for me to deliver to the client.

Arian chose to speak over me, like I wasn't even there, and even when I said I didn't have time to wait for someone to email me later, and that I needed to speak to literally anyone, she chose to hang up on me a second time after having asked me the same long list if nonsense including promotional garbage. Can see why Google stock is on the decline. I'll stick to FB.

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Karen Dawson

Sep 16, 2022
0

Google store support agents can offer absolutely no help. Google lost my trade-in device and I did not get paid for it. Support agents take a very long time on the phone, and you still don't get any results

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Elizabeth J Clark

Sep 16, 2022
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I have been locked out of my Google account and unable to make purchases for over a year because someone hacked my account and made fraudulent charges. Now I can't upgrade my Google one storage , put coins on games or even recharge my TikTok account ! I can't make a single purchase or transfer out the $110 balance in my account. They are literally withholding my own money from me !!

I need help. I have submitted countless documents and verified my identity in numerous ways. My husband ( who's card was used during the fraudulent transactions) has spoken to representatives, submitted documents and even verified the charges with the bank. The card you need proof of the card that was used in these charges no longer exists ! It was confiscated by our bank and we were issued new cards. The…

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Queen Maria Palermo, Princess Cecilia Margaret Goin

Sep 13, 2022
0

I report I have been having to use "google verify" to access my Vanguard bank account and I am being knocked out of my google account. I do not want to have to use "google verify" to access my Vanguard bank account.

I would like help executing the thousands of unwelcome persons in the community of Cleveland, Ohio USA and the whole United States and on the planet in big and small cities who are disappearing and reappearing over normal persons in the community that interupts our signals. They are doing this over me with thrusts up to 225,000 pounds and over and this does not help my signal.

They engage in this activity in pairs or threesomes or foursomes or five at a time. In this manner they take turns and flip the figure they make so it covers a desirable signal. They are largely in…

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TRACY ANNE BEER

Sep 11, 2022
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I have a google domain purchase through my personal account (told by google support to do this) and google workspace account (through busines). I have been working with google support and google domains since 9/1/22 to get my website published.

I have spent HOURS- 20+ working with them through chat, and through meets. I kept hearing the same things...... we will get this, etc..... I am frustrated because I am told that trial will work, then it won't so I purchased workspaces, then it was domains fault, then it was this or that.......

and I still after 11 days do not have a website that can be searchable. I have since cancelled my workspace business, and will not be renewing my domain or will try and go to a different website builder.... since I have already paid for the year.

This is…

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Tim Provo

Sep 11, 2022
0

Google, lies, pushes false narrative, false information, incorrect or comprised information. They steal your information. These are trying times and war is brewing in America. The American people will rose up against Google and other corporations deemed as enemies of the state.

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Carolyn Cattle

Sep 10, 2022
0

When I ordered the "buy 2, get 1 free (for approximately $54/bottle" option online, I was not given an opportunity to review my purchase. When I clicked what I thought would take me to that screen, it came up that my order had been placed. 85!!

I immediately called the company (Go Gadget Flows) to cancel and was told repeatedly they couldn't do that. I asked several times to talk to a supervisor but the guy on the phone would not let me. When I said I would write a bad review, he said his supervisor was begging me not to and was crying.

I didn't believe any of that at all!!! I ended up calling my credit card company, but they had already approved the sale, so couldn't help either. The guy on the phone said he would help me return the unused bottles for a full refund, but I didn't want to…

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Barbara L Kratche

Sep 8, 2022
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I have spent hours/days trying to get my profile unsuspended - and there is absolutely no google customer service - they do not answer my emails - I called got the same man twice that was rude telling me someone would call me back in 24 hours no one calls or emails back - I am thoroughly disgusted with GOOGLE - sure get emails when they want to bill my Ads account though. Some one needs to contact me NOW.

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Lee Johnson3

Sep 7, 2022
0

I have 6 pro this phone has been nothing but trouble. Dropping internet 95% of the time over heating bad battery so on. I work min wage job saved forever bought this phone thinking it's a flag ship. I have now went back to my Motorola one 5g wich is 1000 times better.

Now I'm stuck with a 900$ paper weight. I know you got my money now so who cares you're company should be ashamed of taking advantage of low income people like this

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Kishan kumar

Sep 1, 2022
0

Google play store why give permission dani data sports application fraud application many people are goes complain against dani data app Why google give permission this type of app permission Why are you break trust google

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Harry Griscom

Aug 31, 2022
0

I just want to talk to a live person. Can anyone give me a contact phone number that does not refer me to one of their fill in the blank requests?

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Jim Renko

Aug 31, 2022
0

My new Pixel 6a won't work. Trying to get repair or replacement under the warranty on the Google site is impossible. It's a maze designed to make you quit the attempt. What a scam!

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Elizabeth Grady

Aug 30, 2022
0

com). I cannot retrieve my account now. I have been calling customer support for days and have been on hold for hours. I can provide verification if my identity.

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John Kennedy

Aug 29, 2022
0

I completed a listing for my business. At the time, I had to use a phone number that was not going to be connected to the business because I didn't have one. Later, I obtained a phone number for my business and tried to change it on my listing.

It had to be reviewed. They rejected the change. Why? It is my number. I did this several times. There is no good way to get ahold of Google support.

Finally I got into an email conversation where the person emailing me told me to do what I had I already done and show them the screen shots. I did that. They they told me they showed no record that I had tried to change the phone number!!! What????? I just provided proof.

All I want is my business phone number changed. Simple enough on EVERY OTHER PLATFORM listing. But not the almighty Google who…

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Tom Hosie

Aug 23, 2022
0

Lodged a query with Google Ads team back on 21st July, was told cannot solve over a chat so will forward to another team. That team then came back and said a different team needs to be contacted but that they're unable to do that internally so I need to explain the situation all over again to the new team. Said new team says exactly the same but to go back to the old team, which I do. When I finally got a reply from them they told me that no, indeed I need to go to the new team, who respond that it's definitely the old team!

Very very frustrated. It's not poor customer service, it's zero customer service. Really annoying and upsetting as you basically have no choice but to put up with it as Google has such a monopoly.

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Debbie Schuman

Aug 22, 2022
0

I want to let my neighbors know to stay clear of Tapia’s Lawn Service out of Aurora, Colorado. Owner’s name is Jesus Tapia Lopez. We received a quote to install 8 Junipers, 1 Ivory Lilac and 2 Forsythias. All plants would have drips installed.

The lilac did not have a drip installed and subsequently died. Jesus Tapia made arrangements to replace the lilac and install a drip on 7/25/22. He never arrived and has not responded to calls nor messages. After threatening to notify the BBB he basically said Go Ahead.

I’m very disappointed in his customer service and communication. He is not standing by his work.

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THOMAIDES MICHALAKIS

Aug 22, 2022
0

GOOGLE have Cyprus (European Union) "locted as a country in the Middle East". This actually wrong as it is in the European Union and lies on the European shelf. Kindly correct.

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Craig Boath

Aug 22, 2022
0

I contacted google through the help chat function due to having issues downloading certain app additonal files where, despite having settings set to "download over any network" was still giving me a notification saying "waiting for wifi to continue large download. After going through the obvious troubleshooting, the operator began to suggest i contact the app developers, my device manufacturer and even my service provider. After which, both operators abruptly ended the chat session. I will copy and paste the conversation in its raw form. Sorry in advance for the spam

Google Thanks for contacting support. You can find a copy of the conversation you requested below.

Chat transcript for case: 7-2745000032964 Aug 22, 5:13 AM (Pacific Time)

5:13:34 AM Julian: Julian joined the conversation…

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Adam Raspass

Aug 18, 2022
0

I've had 10 customers leave me a google review and not ONE of them is showing

Google valim its down to algorithms , but this is a lie, as its cant be for 10 separate customers

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Andrea Bokey

Aug 16, 2022
0

No customer service!! Purchased google play card. Part of redemption code was unreadable. Contacted through email. Asked for pick of card and receipt. Replied with both. Nothing. Tried through chat help. Chat never started. Imagine. May as well have thrown cash in trash.

Can't tell you how many google play cards I have purchased over the years for myself, my kids, nieces, nephews. Well, no more. I will never purchase another one.

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Chanel Hutt

Aug 16, 2022
0

My complaint is I have another email with another and Gmail. My other email allows me to delete a bulk of messages all in the click of one box on my phone. Oh but Google wants us to click messages one by one to delete.

It's exhausting just thinking about it. We get so many spam and unwanted emails in one day however most of us have 18,567 emails just taking up space because you can not delete these messages in one click. It's 2022 FIX IT GOOGLE!!!!

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