Google logo

Google

1.0
680 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

Google logo

Sharda Crawford

Aug 13, 2022
0

I opened a google pay account because one of my tenants left town and owed rent the only payment method he had was google pay, I’d never used it but I trusted everything google. I setup the account and noticed I had payment methods already stored most expired so I deleted them all and added my new card and my fiancés card which with both use making purchases.

Do my tenant sends me over $5000 and I try to take it off the system quickly makes me verify my identity which I did my account was approved to send and receive payments after … I tried to take the money off again the suspend my account again and prompts me to verify my identity again so I did but I also called and

was told the hold would last 24hrs after 4 hours my account was approved again I tried to complete my transaction again…

Google logo

Fateh

Aug 12, 2022
0

I bought Google gift gbp 50 cards and it did work, I contacted them for a week every day at first they kept responding to me via virtual then they stopped answering me, despite I was willing to upload my ID but they just ignored me because it was gbp 50 and it is unlikely that intake them to court so this typical thieves methode but I blame the government who allows the to do this, but

what they don't know that I will remember this all my life and I will get back my money some how or in another sense I will cost Google Gbp 50 and this is promise

Google logo

Phil Wargo

Aug 11, 2022
0

Absolutely horrendous customer service with the engineers at Google Ads, failed to meet meeting dates, disabled my website and failed to come even close to meeting expectations. I have lost a weeks worth of business due to these engineers! I want some from their management department to resolve these issues immediately!!

Google logo

Red Bond

Aug 6, 2022
0

you fkn people suck ass. hope your parents are proud of you useless pieces of shit.!!!!!!!!! they should be ashamed of the children they raised. I wouldn't expect anything more of asshole Californians. why don't you worthless shit heads just fkn die. why this rant?

I don't like you having control over my phone/ I bought it it should serve me. not you asshole. hope cali falls of in ocean soon. and i will be at new coast. shooting all you assholes try to swim ashore.

oh yes by the way NON OF YOU RETARDS ARE WELCOME IN TEXAS. YOUR NOT WANTED…

Google logo

LEE E. BARNES

Jul 31, 2022
0

WHO WAS THE BRAIN DEAD ASSHOLE THAT CHANGED THE GMAIL PAGE !!!!!!!!!!!!!!!IS SUCKS STUPID STUPID PUT IT BACK THE WAY IT WAS COMPLETE GARBAGE AND WHO EVER THOUGHT IT UP HAS THEIR ASS LEE E. BARNES 505 240 5506 I CAN NOT PUT INTO WORDS WHAT I WOULD SAY TO THAT MORON WITH OUT GETTING INTO MORE TROUBLE!!!!!!!!!!!!!!!!!!WHAT A STUPID ASSHOLE

Google logo

Kevin Lowrie

Jul 31, 2022
0

myself and multiple others have deteemined that top games (evony) has knowingy and have created an environment of cheating, racisms . We pay alot of money and still get cheated, I have proof, screenshots as well as other players that have been cheated and were reimbursed.

I have retained an attorney as evony Customer Service is not responsive. I have used googel games as well as amazon which i am also writing to get reimbursements. I will upload screenshots once I have gotten a response from google.

Google logo

Patrick Stewart

Jul 28, 2022
0

I have contacted them multiple times about my reviews that have not been posted. They are legitimate reviews from real customers and I have shown them screen shots of said reviews. They are not spam or inappropriate in anyway. They only deliver generic email responses and offer no assistance or rebuttal to my evidence that I have provided.

When I ask to speak to a manager they say there isn't anyone. When I ask for a call through email, they call and hang up after the first ring just to show in their system that they "attempted" to contact me when in reality they had no intentions of actually speaking to me.

Everything about this is unprofessional and worthless.

Google logo

Kathy Pratt

Jul 27, 2022
0

00to answer a question on how to get a subscription canceled. That is not what it said to begin with, said $1, don't like being ripped off. Did not agree with the cost to begin with. What a refund

Google logo

Orlando Niebla

Jul 25, 2022
0

Google is allowing scammers to extort business on their platform. Scammers left of a series of negative reviews. Told me that I need to pay $255 or they will keep leaving us negative reviews. Contacted google they did nothing and said nothing can be done

Google logo

David Stalker

Jul 23, 2022
0

Complaint about a company no response

Google logo

Trent Santonastaso

Jul 21, 2022
0

I purchased a Pixel 5a and Preferred Care on December 31, 2021. I believe the Preferred Care I purchased includes accidental damage for things like cracked screens. If it is not included in my preferred care, the sales pitch and information is misleading. The following is a link to the sales pitch for the Preferred Care product: (https://store.google.com/us/magazine/preferred_care?hl=en-US).

Approximately July 1st, I dropped and cracked my Pixel screen. On July 6, I filed a claim and paid a $69 deductible to fix the screen, which was approved. (I have a receipt and approval letter which includes the IMEI phone identification number).

On July 12, 2022, I went to the local partner repair store where I was informed the IMEI number on the approval document did not match my phone. This is the…

Google logo

Amanda Turner

Jul 18, 2022
0

I can not reach a human being to verify my identity. I changed my number and didn't even think about changing it on Google that is until the 2 step verification locked me out of my own account. Now I'm paying for good services I can not access and also I have lost precious pictures and important business emails.

Google logo

Robert Rowe

Jul 15, 2022
0

You People How Dare You Erased All My Data I Had On My Account After I Made A New Password.

Google logo

Lysander Preston

Jul 12, 2022
0

Hi, I have contacted the Google Play Store support in relation to an app subscription service. The developer is no longer providing a subscription service, which I have paid for through the Google Play Store. I have contacted the developer as suggested on the developer's website, but have only received an automated reply. It stipulates on the developer's website that the subscription service is no longer available and if i have not received a refund from them, then I should contact the Google Play Store team, which I did.

I contacted a person by the name of Blake using the google online chat support service. Here is the chat support ID: 3-1620000032443.

Nothing became of the conversation and even went as far as, to cut the conversation off. Then he sent an email asking for a screenshot…

Google logo

brian badley

Jul 12, 2022
0

google suspended my listing without email notification and trying to reinstating but keep suspending my location my business follow guidelines and still keep flagging it very disappointed and no one to speak to at google all i get back from support is that your location is suspended.

Google logo

Ginka Trencheva

Jul 8, 2022
0

After more than 10 years account with them they accidently decided that my 42 are not enough to have an account. I couldn't use today my VPN account on my phone to log in in my working computer as its require i to proof my age.

This is ridiculous and absolutely a joke. Its preventing me to work:((((

Google logo

Jeffrey Rollins

Jul 8, 2022
0

The information provided daily is embarrassingly outdated. This happens on a regular basis. The "Jeopardy" stories.

For example are always reporting stories that are weeks old.

Google logo

Alex jordan

Jul 7, 2022
0

Hi, my passwords are saved and kept secure. Lately google is all over the place, total hassle with notices as if I used a wrong password, exhausting pass word changes which only makes every thing worse, a total abstaction. What gives?!?!

Alex Elanar Jordan, Attorney at Law.

Google logo

Jason Welford

Jul 5, 2022
0

e You Tube Music! This is absolutely useless to me because I'm deaf. This must be an infringement of my rights especially GDPR? Please respond with resolution. Thank you

Google logo

Steve Davis

Jul 2, 2022
0

Google suspended my profile for no reason at all. They won’t let me have my own address as my business even though that’s where it’s legally registered

Google logo

Tony Curran

Jul 1, 2022
0

I have been attempting to assist an elderly neighbour with her Google Account. She accidently peformed a factory reset on her mobile device yesterday (Samsung Galaxy S6). This obviously removed all apps/photos/content etc.

When I was trying to assist her my first thought was to re-download various apps through the Play Store, which obviously required log in to her Google Account.

Her e-mail is pammie.rose1950@gmail.com

I tried the password she had written down, and was advised that it had changed 17 days ago. I tried the alternative password she had, but this didn't work. I tried password reset. I was shown a two digit number and told that I would receive a notification into which said 2 digit number should be input (2 step verficiation).

Unfortunately, the notification (s) never…

Google logo

Sam

Jun 30, 2022
0

Why do they have to promote LGBTQIA+

Google logo

Levi Harris

Jun 29, 2022
0

I was disconnected in the Google Ads Grant support chat by Surya after he told me he couldn't get me more information about the verification process used by the Ad Grants team for websites. I suspected that there was an error in the verification process, and simply wanted to understand if a third party app or program was used by the AD Grants team for verification so I could better research how that program or app functioned in order to fix my site for the next verification (which takes 3-5 days). Surya was not helpful at all in getting that information, and disconnected me without allowing me to be connected to anyone else who may have known better. Here is the transcript of the occurrence-

Chat transcript for case: 1-6131000032407 Jun 29, 2:01 PM (Pacific Time)

2:01:15 PM Royce: Royce…

Google logo

aprilwlhs@gmail.com

Jun 27, 2022
0

Bought a pixel 6 full price. The very next day Google sends an email for 20% off. Ling story short, after multiple calls, bounced around from department to department trying to get the discount. After spending almost an hour on the phone, NO ONE could help.

Said I have to send my new phone back and repurchase. Had to wait a week for phone to come and now I have to send it back. Not sure I will be using Google phone. Looking at other phones now.

Google logo

Mumta Hussain

Jun 23, 2022
0

I live at 10 Latchmere Cross, Leeds LS16. Someone has labelled it a nursing home on your maps. It is not. It is my private home. I have never given you or anyone else permission to label my home a nursing home.

You are instructed to remove this label immediately.

Google logo

Donjuan Jett

Jun 22, 2022
0

As a long time Pixel user, I haven't used any other phone since they came out, I feel that the battery draining issue should have been solved by now. I recently had to go back to a Pixel 3 that I had around the house because my 5 was stolen and I can't get it's battery issue repaired because it's now out of warranty.

That with the fact that loyalists like myself cant get upgrades cheaper or even free. e out of pocket to get this phone fixed when it's a known issue. There are no incentives to remain with Google or even support it.

That's incredibly wrong and unfortunate because services like Google Fi and the Pixel phone itself are still rather enigmas in the common households yet they are held an high esteem by the supporters. I am one of those supporters who has besn given nothing but a…

Google logo

John Harrison

Jun 22, 2022
0

Please can you remove keitomart.com from your platform as this company is defrauding me and others out of hard earned monies .take your money site looks legit but no confirmation email and no products sent .This your platform I expect better please remove these scammers many thanks John Harrison I a wait your response.I have filed a complaint IC3 I'm the states .

Google logo

Brian OBrien

Jun 20, 2022
0

I am 111 miles away from the warehouse that shipped my new Chromecast device for my TV.

Because Google uses UPS Mail Innovations the package will have traveled about 625 miles over eight days to reach me.

USPS would have been here on the second or third day.

Do not understand why Google isn't just shipping these devices by USPS.

Google logo

Nathan

Jun 19, 2022
0

Google erases my 100 percent truthful review of auto express in Lafayette

Google logo

ronald woods

Jun 17, 2022
0

Google has been cutting and cutting my stuff off tank turn off my machine I don't understand these people at all I haven't done nothing to them but they are they have been hassling me for the last three or four weeks and I'm tired of it

Google logo

jirri

Jun 14, 2022
0

most ignorant company in the world they will bite the dust one day hope soon

Google logo

MICHAEL R BARBOSA

Jun 12, 2022
0

Contacted Google Hardware Chat Support with an issue with my device having an unresponsive screen. The agent, named Cilivary, rudely and abruptly ended our conversation without helping to solve the problem.

Google logo

Andrea F Sterling

Jun 10, 2022
0

I had a question and filled out the questions on what it was several times. Then the chat person asked me to repeat it and I was confused on why they did not have it. They were rude and I told them so they said they could not provide me their identification number and closed the chat.

Google logo

Jim case

Jun 9, 2022
0

Took the money, never heard from them again, emailed several times no response no merchandise. Also call them message said mailbox fall. Had to go to the bank and get a new credit card and stop payment

Google logo

David Alvarez

Jun 8, 2022
0

I am a registered Republican. Last week I received 6 emails from the NRSC and they went into my junk mail. During the last presidential election, I received over 50 emails and again they went into my junk mail. What you are doing is unethical and illegal.

Doing garbage like that is what made Trump loose the presidential election. I could hardly wait for him to be reelected and for your company, or should I say Communist propaganda machine, to be dissolved. We are living in the United States of America not Venezuela, Russia, North Korea of Communist China.

You will never succeed in destroying this country that you hate soo much. It is just a handful of people like you and millions of us that love our country and our way of living. Please respond.

Google logo

BERYL COHEN PORTER

Jun 6, 2022
0

Regrettably, I can no longer use Google as my search engine on my Apple iPhone SE. Any searches I attempt are entirely flooded with annoying ads within the content of the search results and as mini-ads at the bottom of the screen.

I have attempted to adjust my ad profile, but it has only exacerbated the problem. If you have any solution to this super annoying issue, please advise. If not, I will have to bid farewell to Google after many years of service.

Google logo

Shoaib Anjum

Jun 6, 2022
0

I am receiving the ads when I open the Google page that is freezing the page and forcing me to accept the message. It does not let me close the advertisement. I had to force close the Google on my ipad an relaunch.

The Advertisement display Google logos and claim to be from Google informing me that I have won a prize. It does not allow me to close it or copy the url.

Google logo

Kit

Jun 6, 2022
0

Google ads recommended me a gay conversion therapy book for Christians. Nah.

Google logo

Tim Tkachuk

Jun 4, 2022
0

23 of May 2022 google decided that my account has suspicious activity and processed refunds for all my transactions for last 4 months. And asked to upload documents in order to verify my profile. This action made me get banned from the game i playing and i had to pay all the amount refunded through paypal. Even if i used play gift cards for which amount was refunded to play balance.

That refund was not on my request, i did not receive any e-mail in regards there is suspicious activity and i have to provide my documents in order to avoid any refunds that will be processed by google. All of the so called specialists are insisting that i have requested for refund and google processed it due to my request. Hence i didnt request a refund at all and all of the employees are acting like im an…

Google logo

SHARON L TILLINGHAST

Jun 3, 2022
0

You have forced Amazon to stop selling me books. I pay for Amazon Prime AND Kindle Unlimited, and now I can't get new books.

You do understand I can sitch everything google as quickly as I dumped you leftist biased search engine. Gonna scream this far and wide. Calling my Senator and Representative in the morning. I guess we need to charge you again and put on a big enough fine you'll quit flouting the law

Google logo

Daniel williams

Jun 2, 2022
0

My old Gmail account dw3645@gmail.com has been taken over by somebody I haven't used this email in a long time but have noticed it is linked to a face book account which is selling stolen wood from a previous employer I believe it to be used for identity theft can you please remove this account. I cannot access this account my recovery email has been changed and am very concerned about this

Google logo

william eggemeyer

Jun 2, 2022
0

I never received notification that google would turn off less secure access of my mac mail to my gmail account and now I have no way to restore it because you removed that option from my settings. How to I restore mac mail access to my gmail account?

Please address this issue.

Google logo

Cristian

May 31, 2022
0

the most ignorant stupid arogant incompentent on the planet they will pay for this mockery

Google logo

Eduardo

May 30, 2022
0

I have paid YouTube Premium 2 days ago. The family member option, for me and my wife. The custumer serive didn't give access to my wife account. Still charging a lot. But the service is not there.

Google logo

Deborah Bigler

May 29, 2022
0

I have a Google account I've had one for 4 years today you keep interrupting my service on my tablet and on my phone wanting me to get open up a Google account please stop as I said you interrupted the service on my cell phone and on my tablet it is extremely annoying stop bugging me

Google logo

James Greer-Gentis

May 27, 2022
0

I have been trying to update my business hours for 6 weeks. Automated calls, individuals who do not speak English well, and customer support who cannot resolve problems. I own the business. I operate the business. But I cannot communicate to my customers when I am open or closed and Google doesn't let me fix it.

Google logo

Sniazhana

May 26, 2022
0

Multiple negative reviews from the same person. one person used multiple Google accounts in order to leave more than one review for my business. using multiple accounts to leave multiple negative reviews about one experience with a business is against Google’s review guidelines and should be flagged for removal.

I flagged and sensed request to google for remove one negative review. I have e mail from google: Our team can't remove these reviews. We investigated and found that these reviews don't violate our policies. This is not true and violated the google police.

I attached a copy of this two same negative review

Google logo

Susan Smith

May 18, 2022
0

I have been trying for over 30 days now to help get my 32 year old daughters email unblocked from Google for families or whatever Google has done to it . This email is upwards of 10 yrs old Im almost certaim its 15plus yrs and suddenly they wanted her to prove her age .

LOL Yeh you do the math . Well when she sent her pic ID it was to dark and they locked her out . SO I got involved and sent them the better ID and that apparently wasnt good enough and Google One said Google For Families still had it as a childs account .

and I keep going around and around and Now it seems its been deleted completely . All her memories , Important documents contacts everything . ANd all google does is keep passing the buck and acting stupid . I have gotten the worst run around ever these last 5 - 6 weeks…

Google logo

Ganesh patil

May 18, 2022
0

I am not able to open my password

Google logo

W Makin

May 15, 2022
0

A few months ago, I requested an Opt-Out from Persopo. This is a company which collects information about individuals and posts the compiled information in a single easy-to-access location. They say the data they provide is from publicly available sources. Persopo complied with my request.

Months later, Google is still showing my information in a stale index link for Persopo. Despite multiple requests for privacy and removal of the stale link, my data remains. Here's what I've learned: * Publicly available data provided by Persopo is generally beyond the capability of most people to retrieve. It takes time, knowledge, and may require a fee. * The persopo.com domain is registered to Google. * Peosopo is based in Nevada where privacy laws are lenient. Google is based in California where…

PreviousPage 4 of 18Next