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Google

1.0
706 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Elaine Anderson

May 10, 2022
0

You have taken away my email. I have no way to verify who I am. I am me. I have a land line, one computer, and my cell is very old and does not do what all the fancy new ones do.

What was it you said I needed? An android? What exactly is that? I am crying here. 00 a month for answers to my problem. Why would I put my credit card # on the internet to someone I do not know.

I do not even know if you are google. I am 70 years old, and very upset right now. Please give me my account back or I will have to change it, but I will loose the messages from family that I was saving. Elaine anderson

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Ricky Allen

May 5, 2022
0

I haves called and conducted support chat regarding my Google Ads Account. I have called several times to get assistance. I cannot use my Google Ads account. I have been told I would receive a support call back fro a specialist.

I have received no call. Google Ads seemed to be more concerned with my Ads budget than helping me. I ca be reached at 956-571-5586.

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SUBHASH CHANDRA DEY

May 5, 2022
0

My account is disabled since 10-04-2022 without notice and no reason being explained by Google. There is no response on requests for review, emails, calls, FB and Twitter since then. I had paid for G Drive for 10 years and has 1 TD data in Drive plus paid subscriptions in Gmail.

All I am not deprived of. There is apparently no action on the part of Google to restore my account and let me retrieve my data from Drive and Gmail.

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David Richke

May 2, 2022
0

Hi, My email address contains the domain name shani.net which is not a private domain but a domain owned by my internet provider Bezeq International in Israel (bezeqint.co.il).

Lately, when I send an email using my from address (vardavid@shani.net) to a gmail email address (e.g. richkevarda@gmail.com) I get back a message as follows: ==================================================================================== This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

richkevarda@gmail.com host gmail-smtp-in.l.google.com [108.177.15.26] SMTP error from remote mail server after end of data: 550-5.7.26 This message does not have…

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Vickie Bonner

Apr 26, 2022
0

Google took my money for my disney+ payment on April 15th but disney suspended my account for lack of payment on the 22nd of April. As of the 26th of April, google still hasn't paid them. I went ahead and canceled disney completely and fiddle said no refund.

Google is crooked, I guess they need some extra vacation money?

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Lynsey Heskin

Apr 26, 2022
0

Google play transfer to you tube music is an absolute shambles. the transfer of music already purchased in the users Library should have been performed automatically. I work in IT and this is an absolute joke from an IT point of view, that you decided the transfer would be user initiated from an email to a gmail account they may not even use.

Purchasing music took more notifications when done from in app so you could have managed it if you wished. The fact that you want to retain the user gmail accounts (which are constantly spammed btw by related google products) , but actually not bother to transfer music to those retained accounts is an absolute farce and frankly a rip off.

People have already paid for this music, and if google decide to change their music platform the user content…

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Jason lee

Apr 25, 2022
0

FUCK GOOGLE, FUCK GMAIL,FUCK THAT COMPANY, THEY ARE THE WORST AT CUSTOMER SERVICE AND NEED TO BE BROKE UP

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michael pierce

Apr 23, 2022
0

Stop blocking Trump information and Trump rally information. the only infor you supply is outdated.

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Darrell E Hartung

Apr 14, 2022
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Google assistant is turned off but still get Google ads to turn it back on. The ads interfere with my hearing aids that are paired to my galaxy s20 phone.

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Shannon

Apr 6, 2022
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They have my personal information all over Google all over social media all over everywhere is I'm getting harassed by people due to Google's Play my information up I would like to go further with this investigation

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Javier Saucedo

Mar 30, 2022
0

Google fiber drill deadline And hit my main water line a year ago and still waiting for yawn to get it fixed been temporary been telling me that a fan is just gonna call me And the call never comes worst customer service I've ever had to deal with nobody should have to go through this one year that my main water line has been leaking and been waiting to get it fixed unacceptable

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Patrick A Brennan

Mar 30, 2022
0

I have been singed out of all my accounts because of to many attempts to sing in and have been trying to sign back in for the past month but because I don't know my password and Google keeps telling me I'm singed in and when I try to sign in and asked for password which I can't remember or set up a new password .please sort this out ASAP. THANKS P BRENNAN

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Chris

Mar 30, 2022
0

Google randomly signs me out of my account while I am working within it. It demands that I enter my email address and password, and it won't let me use my saved passwords to fill it in. Then it gives me error after error because it won't accept the password I have typed in.

When I finally get back into my account, it wastes more of my time because I have to "verify it's you" when I go to use a saved password on another site. This is aggravating and unnecessary. The CUSTOMER should be able to choose when s/he wants to sign out and sign back in.

I hope everyone around the world boycotts Google and drives it into bankruptcy.

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Craig Williams

Mar 30, 2022
0

I have a business Prestige Rolls Royce, that appears on Google search. Someone, I do not know and that has never used my service has written a defamatory review. This has had a significant impact on my business, costing me tens of thousands of dollars.

I have asked for the review to be removed but Google refuse. This discussion is totally unjustified as sated I don't know this person, has never used my service and lives in a different country. Please have this review removed.

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Tanner Lacrosse

Mar 29, 2022
0

I surfed google for a free streaming of Spider-Man: No Way Home and all of them either need a credit card number which I don't own one, the links are saying (FULL MOVIE) but it's actually pictures of covers for the movie, they need purchased, or it says "404" page could not be found.

Fix it or I WILL sew you. And don't think I'm lying, Cause I ain't.

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Shiv Kumar

Mar 27, 2022
0

Bitonixassets.com It is cheater and fraud company. Bitonixcent is working to cheat people's money, takes money for kyc. Asks for money after 5 days, When the money has to be paid the company asks for $2400

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Ari Prefontaine

Mar 25, 2022
0

you spelt Leif ERIKSSON wrong.

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Gurvinder Kalsi

Mar 21, 2022
0

Good afternoon Sir's,

I have purchased my property 1 year ago and it seems the previous owners haven't removed their business on my new address please can you assist me by removing of this business on my address 40 Portland Drive, Nuneaton, Warwickshire, CV109HY.

Please remove this business from my address on Google with immediate effect.

Kind regards

Gurvinder Kalsi

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Bonnie WIlder

Mar 17, 2022
0

cant get into account and cant get live help to speak with anyone about it

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Patricia Martin

Mar 16, 2022
0

If this is a joke, consider it played. com. I have been unable to sign in for four days. I enter my password and I am told it is incorrect. Well, all thr account recovery pages are no help because apparently, my recovery dat is marked as wrong.

I am pretty sure I have been hacked. I deleted the new account I set up. com

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David Garcia Jr.

Mar 12, 2022
0

First it come to my intention that someone loving me out of my account and won't let me back in this the second account that has give me a problem to actually log me back in. So what I'm asking is if there's a problem with my account.

If you can give me a call (714) 253-9133 because feel like someone is trying take documents on my Google drive....... with in 24 hours an email will be sent to reset my password but I already reset my password before it started acting wired.

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Jim

Mar 11, 2022
0

YouTube videos are not actually playing right. This has been happening more often than before. It happens late at night, after 1!:00.

What is going on?

Thank you, Jim

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Stephen Wallace

Mar 10, 2022
0

be/CZy8mgD05QA. "Google pulls ads on meteorologist tracking climate for ‘unreliable and harmful claims’" I feel that Google has made a mistake in defunding the web site of Dr. com/) You call his raw data unreliable and harmful? Whoever made this call cannot have studied the facts and should be fired immediately.

It makes me wonder what Google is about these days. Please don't become like Facebook or Twitter. Thank you Steve Wallace

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Amyiun Harris

Mar 10, 2022
0

I worked for an online temp service. To get paid we had a virtual card, until our physical card came in the mail, but it would take 10 business days. In the meanwhile we were to use Google tap to pay with Google pay.

My phone was not tap to pay friendly, so I would transfer the money from my job card to Google pay and then out to my private account to get access to my money. I did this for 5 days.

On the last day I tried to do it, but I got an error message then my payment was processing for a week. I spoke to a Google rep but since have not be able to speak to a live person.

After that google sent a message stating my account was suspended due to suspicious activity. I found out that my bank cancelled my old card after sending my new card to the wrong address. I had no knowledge of…

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Rebecca Easley

Mar 8, 2022
0

I tried to cancel my google workspace account since 30 minutes after signing up but could not get logged in for unknown reasons until now. However, I sent countless feedback form correspondences that evidently went into black holes and I tried community help see screenshots. Was told then to block payments but I can’t do that without blocking all online use to my debit card ( not the answer).

Just saw a charge in my bank account dated 3/2/22. Been on chat for a couple of hours including wait time. And finally deleted the account but am told I cannot get a refund. This is abhorrent for something I could never even login to and tried every way I could to cancel from the beginning.. Especially, for a charge just a few days old for the month that just began. This is thievery!

I asked the…

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Nadine Lenarczak

Mar 8, 2022
0

I adk over n over whete there is a open breakfest restaurants near me . i repeatedly get closed restaurants of i get stupid responded9of downtown. Im hungry n. I cant get anything of anything. . not even a Dunkin donuts . omg

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Jeremy Ray

Mar 8, 2022
0

Yall need to take down your racest commercial promoting your Google pixel 6

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Kimberly Foster

Mar 8, 2022
0

I spend 100's of dollars per month on games and apps. I was playing a game and it didn't show my purchase as going through so I hit the button again. 64 and they denied me amd said it was against their policy.

So sick of these big companies having no issues taking peoples money but not willing to refund a mistake.

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Tatiana Holden

Feb 28, 2022
0

If i could select negative number of starts i would. There is no way to resolve any problems. The online help is useless. The corporate phone number works but it just hangs up. We are living in supposedly civilized country and i can't believe that a supposedly progressive company like google does care about the users at all.

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Dennis VanScoik

Feb 28, 2022
0

My business listing was flagged because it did not meet the guidelines says google. As far as I can see it doesn’t and I’d love to see he’s they think doesn’t do it can be edited and visible to customers. The worst part is google says they will not tell me what doesn’t comply.

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James T Gunatilake

Feb 28, 2022
0

I have two separate refunds authorized by the app developers, but each time, google send me an email to update my account, when I do, it does a test transaction and a reversal which is successful. but the actual two refunds never happen, then they ask me to update the account again.

I have spoken to 4 different agents but they don't seem to understand the problem nor give me a solution, all they ask me to do is to update the payment method.

I have requested to speak to a supervisor for which they said a supervisor will contact me within 24 to 48 hours but its been few days, noone contacted me nor sent me an email.

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David Alexius

Feb 26, 2022
0

My complaints are simple: 1. The default lock screen clock is so stupid looking and there is no way for the consumer to change the clock format display other than activating a notification (to force the small digital clock to the upper left hand coner which is what I want) on the screen or changng to the stupid looking analog one offered. T. Geeks think is better. 2.

The calculater was more user friendly before the upgrade 12 came along. No one likes to be forced to use what somebody else (in this case the the Google Geeks) thinks is better. We want a choice. 3. The pastel color panel choices stink.

What happened to black, white, blue or red? Please FIX it and stop changing (or fixing) things that are nor broken. Behind the scene upgrades I understand but what is actually visable to the…

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Vicky Cooper

Feb 23, 2022
0

Since Christmas day 2021, I have had nothing but problems from Google. You insist I use speech to text. I said no and I mean no. I enabled it because I don't want it or need it. Your Google Play Protect is a problem.

I will be in the middle of something and freeze up my phone and I have to restart it. It's capable of running acans itself, but it wants me to run the scan. It's always nothing. If my phone has to restart everytime, then Google is going to replace my phone if it gets warn out before it's time.

I'm sick about telling Google this stuff and no one fixes the problems. Please fix these things so I can an enjoy my game. These things go on every day.

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C Antonio Estrella

Feb 22, 2022
0

Why do Google search engine behaves sometimes as if it was on crack? I happens in occasion and I have to turn to Bing to give me the right service. And my Gmail today made me WASTE so much time just to send a what I expected to be a quick email to a friend...acting as if it was ON CRACK and complicating excessively things for me making me waste so much time that I do not have.

I do not understand why these things have to happen

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CONRAD JOSEPH SWITZER

Feb 22, 2022
0

Im been looked out of google gmail for over six days whent throught the gmail recover progress several with no success. Than waiting over 1.30 hours for customer support for a nasty women that basically said there was nothing she could do. Than i asked to speak to a supervisor she responded with she wouldn't allow that.

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Matt Jones

Feb 19, 2022
0

I can't log into my online business account. Google told me they need 120 hours to verify my account? I set up a recovery email. I put in the password. What is going on? Then they said it again. The time is lapsed since I last tried to log in.

I have customers reaching out and I can't contact them????

I need this issue resolved immediately! I expected support chat or something and I couldn't find. This is unbelievable knowing who Google is. My customer experience is horrible. I have been a loyal paying customer to Google for a long time. I need help NOW please.

Matt Jones www.life20movement.com Business email: hello@life20movement.com (HELP with this email please)

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Tony Bentley

Feb 16, 2022
0

Horrendous appalling, arrogant, imbecilic. no customer service. Stupid gmail resolving protocol. They used to send link to your other email address but obviously they are so entrenched in arrogance that their rich CEOs have no idea on best business practice.

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Eric

Feb 14, 2022
0

Ordered this item On December 17th, 2021 and still hasn't been revived by FedEx for shipment. There is now way to get a hold off Google. The phone number all make excuses and hang up.

Order number GS.6107-2194-3087 EDIT ORDER Ordered December 17, 2021, 07:28 PM Ordered from Shipping address Google LLC 1600 Amphitheatre Parkway Mountain View CA 94043 United States Eric Kesecker 404 Sunset Blvd Greenwood IN 46142 United States Payment method Visa •••• 2322 Subtotal $196.99 Shipping $0.00 Discount - $82.03 Estimated tax $8.05 Total $123.01

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Phil Townley

Feb 12, 2022
0

I've submitted countless times about our street name and your not doing anything to change it. Your omnipotent it so many bits and bobs you get wrong I'm lost in compleat numbness and not happy. You can't blame COVID just your blind race to the top

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sachin

Feb 11, 2022
0

my find my device is not active.... please take a look on it.

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james Skewes

Feb 9, 2022
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So I got my password wrong ... funny because i only changed it the other day.

So i waited for verification.. didnt have the old phone number so I went through my email. It never came. I went over this process way too many times to count. Anyway, it asked for another email... one i hadnt used for a while which is knights2021@gmail.com. I got the email right and was taken back to the process of verification... again the code didnt come through. I was then not just locked out of my jaemiskewes88@gmail.com but also knight2021@gmail.com.

Im not usually upset about emails but on google drive is the book im halfway through writing, important documents for a court case, my payments etc. Its years of communication that I no longer have.

This was all due to the verification codes not being sent.…

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Muhammad Riaz

Feb 9, 2022
0

Dear Sir Since last 5-6 months, I am very much disturbed because my previous email address has been removed/deleted permanently. I held myself accountable deleting this email address permanently (riazchasnupp@gmail.com). Actually this account was using my children for youtube and other purposes in mobile and they changed its P/W frequently and attempted many time to recover it. Although, I received message from google that your account will permanently be deleted with 30 days, I ignored this message and forgot to restore my account, resultantly it was deleted permanently.

Sir, I have lot of data and previous several years photos in google driver and I have not back up of these photos. Kindly help me atleast of retrieve my photos from google drive. I dont care my email but I just need my…

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LR VAN ALLEN

Feb 7, 2022
0

GOOGLE JUST CANCELLED AND SHUT DOWN ALL MY INCOMING AND OUTGOING EMAILS AND ONLINE SERVICES. WHICH I HAVE BEEN USING FOR ABOUT 15 YEARS. AND I NOW AM UNABLE TO GET BACK IN AFTER THEY REPEATEDLY EXTORTED MORE MONEY FROM ME AND THEN REQUIRED ME TO FILL OUT SOME FORMS TO ENTER MY CREDIT CARD AGAIN.

CANNOT BEGIN TO COMPLETE MY TAX RETURNS WITHOUT ACCESS TO ALL MY SAVED WEBSITES AND RECORDS.

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LA Lynch

Feb 6, 2022
0

Tired of the algorithms and then following me around on the Internet I’m sick of the goddamn fucking suggestions leave me the fuck alone!

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Adel ali

Feb 5, 2022
0

My Google account has been suspended under the pretext of violating the laws of Google ... My account was hacked and a message was sent to me from Google about this and my account was suspended. Please, I want to know what I did.

I want to get my account back.

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Kenneth Thomas

Feb 5, 2022
0

I have a small family business as an Aerial and Satellite installer (Coastal Aerials) operating in the Norfolk area. I have got such good reviews and have a good rapport with all my customers.

I recently had a review from an unknown person who I have no details of, their name is: SANDRA BECKETT.

Sandra Becket is not written down in my diary for any bookings, she has made no phone calls to me and has made no enquiries on my website.

Sandra Beckett wrote "Terrible Avoid Avoid Avoid", as a review.

I had replied saying that she must of made a mistake, as I have no record of her and I asked her if she would contact me either by phone or email so that that things can be rectified. I dont even know what the problem was that made her write the review.

I would of got in touch with Sandra…

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Kenneth Thomas

Feb 4, 2022
0

I have a small family business as an Aerial and Satellite installer (Coastal Aerials) operating in the Norfolk area. I have got such good reviews and have a good rapport with all my customers.

I recently had a review from an unknown person who I have no details of, their name is: SANDRA BECKETT.

Sandra Becket is not written down in my diary for any bookings, she has made no phone calls to me and has made no enquiries on my website.

Sandra Beckett wrote "Terrible Avoid Avoid Avoid", as a review.

I had replied saying that she must of made a mistake, as I have no record of her and I asked her if she would contact me either by phone or email so that that things can be rectified. I dont even know what the problem was that made her write the review.

I would of got in touch with Sandra…

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William Torres

Jan 31, 2022
0

I started a service request on November (20) and I am still waiting. They are being emailing me saying that the engineer dept is working my case. I did send screenshots and bug reports and still waiting. I did request a phone replacement and still waiting for the answer.

It was a brand new pixel 6 Pro.

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Cassie

Jan 31, 2022
0

Google is one sided and biased. I posted a negative review about a company. Each time I checked it’s removed. There’s no violation of Google’s policy yet my review is removed and also blocked. My review was posted to help other customers.

My review is also not factoring in the companies rating. Can’t get a hold of google to find out why. If My negative review is blocked then I just don’t trust the positive reviews either. Won’t be using Google reviews anymore.

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Joseph Rockwell

Jan 28, 2022
0

I made a purchase back in December for $24.43 I never received it the developer never received it Google still has it why am I not getting my credit back on my debit card it's been so long I don't know what the hell's going on can somebody help me

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