Google logo

Google

1.0
718 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

Google logo

CLIFF HAMILTON

Jan 26, 2022
0

This really gets worse. For over a year i have been plagued by google did not shut down, or google did not shut down properly, this happens every day, no help given. Now if i log off for an hour or so why do i have to re-enter email and password and then wait for mobile phone varification, same with email account, even though i just want to check quickly and

again with my google finance page again email, password then mobile phone varification that it is me, I do not have fort knox here in my home, why are you annoying me daily, why can you not just fix the google did not shut down problem , i have allowed google to run in the back ground as advised on help, BUT DID NOT WORK, I HAVE EVEN BOUGHT A NEW LAPTOP BUT STILL I GET TTHESE PROBLEMS, YOU MALE MONEY FROM ADVERTISING WHAT OR WHERE I…

Google logo

jim

Jan 25, 2022
0

I have to file a complaint against Google, they have no channel to file a complaint and I was treated badly and rudely by Google support agents in their store. Two weeks ago I wanted to buy a Pixel phone.

Because I was concerned about the quality and safety of the phone, I wanted to know in which country the phone was made. So I contacted Google's support agent, whose name is 高橋. The ID case 1-4685000032164 But he didn't understand that electronic products are marked with origin information, and this is public information, written on the product packaging, such as made in the United States, Japan, China, all consumers have the right to know and

choose to know where the purchased products come from. But the agent said it was non-public information and refused to tell me. After I wasted…

Google logo

Mr. Kelvin Evans

Jan 23, 2022
0

K. email address. I have also raised some half a dozen Google email addresses; each with its'own password.

However, when I wish to engage a particular Google address & password; you appear to delight in not recognizing any, despite the fact that they successfully registered, in the first place. Do you have a restriction on the number of email addresses that people can use at a particular address; or are you just being pedantic?

For such a large Corporation, this is very poor service. I would like a full explaination why my efforts to log in, using any given email address, is not being recognized correctly. Yours, K. Evans.

Google logo

Yuri Levenfeld

Jan 22, 2022
0

com. I filled out complaint form 4 times at least. End result - the scammer who runs Nigerian 419 advance fee scam at this address keeps doing it with impunity for at least 6 months and Google has no desire or intention to investigate.

That prove one more time how arrogant and irresponsible Google is in reality despite their loud claims that they commit to Internet security and privacy.

Google logo

LESLIE JOHNSON

Jan 22, 2022
0

I tried to finance a phone using Google's 3rd party (Synchrony Bank). 00 but when I went to use the financing Google's site didn't take the information. I have contacted Google over a dozen times and each time they say they are working on the issue and it has now been 1 month and 1 day.

And I still DO NOT HAVE a phone. At this point I have since cancelled the line of credit through Synchrony Bank and just need to buy a phone with CASH but I still can't get anyone at Google to answer my questions, help me, or get back with me.

And now for my inconvenience of the last month I expect a rather LARGE discount on a phone.

Google logo

jacqueline

Jan 21, 2022
0

putting together a presentation for a client to show him that there are plenty of children of color doing there homework and doing good in school and i was not able to find any children of color (boys). Please add more children of color (boys and girls) to your gallery.

Google logo

Vishal Thakur

Jan 18, 2022
0

I felt like some liten and see me through my anroid phone with server hack or anyway it could possible. 5 year, i have various clues that make it sure. Kindly respect a being privacy, iam a artist as well as i dont want to leak any kind of personal information that harmful for my mental health.

Kindly help me out or make it secure that nobody track me.

Google logo

DEANNA

Jan 13, 2022
0

WORST CUSTOMER SERVICE EVER!!!! every time I get a new device or switch between devices have to create a new password being changed then getting locked out of my account and then my backup email account also because having to go through 2 step verification.

tried to go through Google help only to get LOCKED OUT FOR 48 hours!!!! I have time sensitive work that I can lose my job over. Tried to call Google only to wait on hold for over an hour only to be told there is nothing to do but wait the 48 hours.

I can LOSE my JOB because of this, but NO the MIGHTY Google can do nothing to help no tech support, no supervisor to ask, no where to transfer my call. IF I could leave NEGATIVE STARS it would be -10

Google logo

Patricia Marchand

Jan 12, 2022
0

Too corrupted Results from searches as it suit them not the consumer Stealing my PRIVATE photos on my phone, transferring them on their platform without my consent Banning me to review a company just because they outpay so much to be at the top in France! Really Google needs to be pushed down down down

Google logo

Mike Baillie

Jan 11, 2022
0

Re: Your Business Profile support inquiry [7-5675000031869]

Google has once again listed our business as "duplicate" - this is NOT the case. Despite frustrating phone calls and emails with Google promising that everything was fixed our business has been removed once again.

This is causing us serious issues in a highly competitive market.

We need this fixed ASAP and for it not to happen again.

Google logo

Pam Jaganath

Jan 11, 2022
0

I have some viewing my emails, blocking them, having my iPad updates blocked and activities on my iPad including responding to report to the police.

Google logo

David Oshmand

Jan 6, 2022
0

Someone always hacked my cellphone From my email Gmail. I can't doing anything Someone controls my Google accounts. Please help me resolve the problem. Thank you so much

Google logo

Avi Desai

Jan 3, 2022
0

They are interfering every where on MSN news - Ads are every where- I can not ready article . How do I get out of this Google ad interference. I want no adds when I read a news or any article.

Google logo

Scott Kulah

Jan 2, 2022
0

Extremely disappointed. I have probably around 20 google products around my home. I'm on my 3rd Pixel phone, and I have a ton of smart devices. Within the past few weeks I had a pixel 4xl fail. The screen was constantly shutting off while the phone was still on and the screen wouldnt turn back on.

The phone was in pristine physical shape. It was always kept in an otterbox. There wasnt a single scratch or dent on it physically. Of course it failed about a week before my 2-year contact was complete with my phone company.

Google customer service basically told me I am out of luck and would have to purchase a new phone or pay to have it repaired. Now.. about a week later my pixel buds are not working. One bud does not work.

They are kept in a drawer and are in perfect shape also. There is…

Google logo

Thomas Hartley

Dec 30, 2021
0

NB: The Website mp.project.org must be made aware by Google that it has severe connectivity issues and should carefully examine why no one can reach it and why articles it issues online also cannot be reached under Google even with Brave. Courtesy, Thomas Hartley, hartleythomas603@gmail.com

Google logo

Judith A Udouch

Dec 29, 2021
0

have google for my security, keep getting messages that my computer is compromised when I click on them says it is from google chrome, some show pornagraphic pictures???? need this security to work what is going on

Google logo

Darin Allan

Dec 27, 2021
0

My google account was hacked, I passed their identification process and still they won't reinstate my account or shut it down, they're happy for the hacker to have full access to my account. I've tried everything, they refuse to help, my google account is owned by the hacker.

Google logo

Ralph

Dec 24, 2021
0

I had make another account cuz they block my willardralph1979@gmail.com Cuz forgot my password been telling you this so many times nothing has been resolved yet this happened more then once told you this

Google logo

Michael O'Donnell

Dec 16, 2021
0

The commercial for Google TV where the little kid is screaming is way over the top in obnoxious. What millennial decided that was COOL?

Google logo

Paul Warrick

Dec 13, 2021
0

I have just bought a new Pixel 6 phone (SIM only) and paid cash. At the time, I specifically asked if there were pixel bud promotions and was told no. I have just received an email from the Google Store for free Pixel Buds A-Series with a Pixel 6 phone!!!!!

I have in my home Google Nest 2 speakers, Pixel 4 and Pixel 6 phones, Pixelbooks, Chromecasts etc. So I am a seriously upset loyal Google customer. My case number reference is 3-5473000032290 which I raised today.

Google logo

Christopger John Toyne

Dec 11, 2021
0

Fix your software so it finds my home email address when i send emails there instead of sending error message to the EXACT SAME email address your software insists does not exist. TOYNECHRISTOPHER@GMAIL.COM IS A VAL8D 3MAIL ADDRESS

Google logo

Taylor Cecil

Dec 5, 2021
0

I'm being forced to use google authenticator when I already have 2-step verification with my phone. I should have the option to verify my account in more than one way.

Also I tried to get a one time verification code from google on my phone and it is asking me for the pattern unlock on my phone. I think that is highly inappropriate to make me put in my unlock password to my phone.

It's an invasion of privacy and I am going to delete my account if this isn't addressed. Back off google. You are overstepping your bounds. Please knock it off and fix this issue.

Google logo

Karan gaur

Dec 1, 2021
0

Fuck offf

Google logo

Michael Carlson

Nov 30, 2021
0

Google purchased Nest in 2019. com so people can view, edit, save clips online. I am returning my new Google Nest indoor wired camera. Big Mistake Google!!

Google logo

Brendan

Nov 30, 2021
0

Google does NOT stand by their products under warranty, nor do they care to make any situation right.

I'll start with saying I've had 2 pixel phones over the past several years and my wife also has had 2 pixels and thoroughly enjoy/ed the phones.

My most recent 4a 5G, ever since the Android 12? I think, most recent major update. My phone has started randomly shutting down and I have to do Power + Volume Button to get it turned back on. I mean this update came out, and within the day it started doing this several times a day.

It stopped for maybe a week or so, then on Thanksgiving day, it shut off and would not come back on at all. I gave it until Saturday before saying OK this things dead for good. I've had the phone 7 months, so I went to AT&T.

AT&T - sorry can't do anything in the…

Google logo

Jacob Bondt

Nov 28, 2021
0

You’re search engine is a. Totally piece of junk I have ever seen dropped all android carbage and switch everything to Apple what an improvement google it is 20 yrs behind the times they can’t even put out a decent watch wear os is the worst junk there is!

Google logo

Vincent Provenzale

Nov 26, 2021
0

I have tried contacting google for 3 weeks now asking for a supervisor to call me as my website is free of malicious software and have reports stating there are no malicious software on my website. I have called 3 times a day for 2-3 weeks as This problem occurred last year and was told that a supervisor is the only person that can fix this issue where my ads aren't running due to the GOOGLE bots failure to fully crawl my website and approve my ads.

Google apologized last time as It was an issue on their end. Now I have asked for a supervisor explaining the issue to technical support as my ads aren't running and everything has been updated and no malicious software from Go Daddy has been found and I still by ads are disapproved.

I NEED A SUPEVISOR TO CALL ME AS ITS AN ISSUE AGAIN ON YOUR…

Google logo

Michael Thomas

Nov 24, 2021
0

Blocked account restrictions don't tell don't work in UK just America lost £200 bought from tesco Scotland Arbroath Angus Dd11 this bought £25 google play card from Tesco I mentioned it did not work then blocked her computer as because like scam put restrictions on her google account so wanted refunded I dought or exchange for Itunes gift card

Google logo

Google&the 40 thieves

Nov 23, 2021
0

00 and my card is still froze and can't use it through them. Oh well it will get spent some where else.

Google logo

Brandon

Nov 20, 2021
0

I have been told that I need to wait for someone to do their job before I can get my replacement phone shipped to me. I have called everyday for 5 days now and I don't know why but someone definitely isn't doing their job.

I don't know how are even why this is an issue. I pay for insurance on the phone, I ordered my phone through the Google Fi website. I was hung up on twice today, I don't remember the first person's name but the last person was a so called supervisor by the name of Kove, Kobe or something along the line of that, I had to ask her her name multiple times before she would finally answer me and

then she just hung up. I have never in my life been treated like I didn't matter when calling a company with an issue before. This is absolutely unacceptable behavior. Why do I feel…

Google logo

ROMANO M CERAVOLO

Nov 20, 2021
0

Unauthorized purchases were made with my card on file. I filed a claim online and it wasn't resolved.

Also called customer service and was put on hold for over an hour without being answered. I have been a subscription holder of You Tube Premium for multiple years and ready to cancel because I feel like google is not a secure site.

Nobody has access, nor authorization to use my card

Google logo

Fiona van der Linde

Nov 19, 2021
0

Google maps is a nightmare. It's been two days running now that I cannot get to a destination because the GPS signal is constantly lost. I am with MTN and can access all my other apps, but not Google maps.

Your customer service refers me to a paid CSM portal. I am not paying for this!!! As one of millions of people using your maps, please get this sorted out. Not one of us could use Google maps today because of this problem.

Google logo

Eddie

Nov 18, 2021
0

WORST CUSTOMER SERVICE!! THE AV TEAM DOESN"T DO THERE JOB AND NO ONE CAN CONTACT OR TALK WITH THEM!!

Google logo

Tammy L Kitchen

Nov 16, 2021
0

I am being harassed by someone claiming to be Jesse Lee Soffer. They are scammers and I uninstalled Hangouts on my phone. Please put a stop to this. My phone number is 443-204-2491. 00 with a rack contract. Thank you.

Google logo

Daniell Jones

Nov 13, 2021
0

speaking with Nichols as of 4:49pm cst attempting to understand why google is charging my credit card when i don't have an account and will make no efforts to stop attempting to access my funds. I have been advised the there will be no effort to stop the merchant Google from trying to take money from my account. I have cancelled the card and a new one has been reissued however, because the merchant has it on reoccurring billing the charges will not start \

Google logo

Katie Push

Nov 13, 2021
0

com added me to their mailing list without my consent and have refused to remove me from it even though I have requested this at least five times. I received numerous emails from this google group every day and the fact that they refuse to intervene, or ask the appropriate team to do so implies that they approve what ArTAinternational are doing.

I am considering sending this information to Ofcom and the Information Commission (in the UK). They are allowing this group within their organisation to use my personal details without my consent, which is a breach of the General Data Protection Regulation.

Google logo

Brian J Kaelin

Nov 12, 2021
0

This is a lie. It is a call center. "There is no corporate #" according to them. There is no YouTube assistance, even though there is an option to press & wait on hold for "assistance with YouTube" for 27 minutes. They do not help.

They do not provide the services advertise. Very misleading. In addition, my appeal was denied & my question, as to what was wrong (after 25 communication attempts) was never answered. I requested access to remove any violating content (all of which was on YouTube for over a year) or completely remove all my content and channel as I need access to the playlists on there for my radio shows.

They told me to wait another 2 weeks to re-appeal. How will 2 weeks change anything? How can the "problem" be fixed without access? Why are Goolge & YouTube allowed to…

Google logo

Janet Hepburn

Nov 11, 2021
0

Horrible. Been trying to get support for 2 days straight for my Pixel issues. Waited hours 2 days in a row. They just keep dropping and not resolving. Worst customer service ever. Pathetic Waste of time. Nothing works right after 12 android upgrade.

And again hours of on hold then drop the call or chat.

Google logo

Lynell Partridge

Nov 11, 2021
0

I am so pissed off why when I missed spelled something while using you guys and now on my search history it’s showing a fucking dating app that I never in my life have been on and now my husband thinks I am on dating website it’s is so wrong I can’t even believe this I want answers now this is bullshit I will contact whoever I need to headquarters whatever it takes so this never happens again someone better get back to me

Google logo

Thanh Tran

Nov 8, 2021
0

My town is a direct Google Workspace client. I have spent 7 weeks looking for the sales rep to sale me Archive User License. Every week I was bouncing around between billing tech support and calling Google Sales (855-720-6978). com).

He provisioned me 5 Archive User License in 10/28/21. I have tried to contact him since to tell him that I work for municipality. It only pays by check not Paypal nor credit card. He has not replied to my.

Where do I go to get sale support for a direct client like my town?

Google logo

Sajeela Moskowitz Ramsey

Nov 8, 2021
0

STOP listing ANY profile on me please. Your stats about me are from 15 or more years ago and are NOT accurate. I am NOT a CEO of any business yet you list me as if that’s current info.

Also please remove me from “linked in”. I have never used that platform and abhor all of the rewriting of MY history in my stead. Please remove any and all information about me. You have no right to misrepresent or represent me in ANY capacity.

Google logo

Heidi Matlack

Nov 4, 2021
0

Google is refusing to delete a false slanderous business review of myself, a mental health therapist, left by a mentally ill teenager because she was disgruntled that she didn't get rescheduled when she wanted to be. I have 17 reviews, 16 are amazing and hers.

She did this out of spite and to be vindictive. Despite meeting full criteria for slander, Google is refusing to take the review down.

Google logo

John E Diller

Nov 2, 2021
0

Can't turn off the annoying message from Google every time I start up "Backup and Sync No Longer Available" I don't use these features and I don't care - PLEASE stop pestering me with this message!

Google logo

Chris Brown

Oct 29, 2021
0

99 a month for Youtube Premium. It was sold to me based on no adverts. Google keep putting what i consider to be politically motivated adverts in my video suggestions feed. These are based on what Google consider to be important but are not inline with my interests.

Paid for no adverts, but getting NHS vaccine adverts, and pro identity politics adverts. YouTube customer service would not acknowledge they do this, but it is so blatant. As a result i have cancelled YouTube Premium.

Also i am getting into audiobooks bought a couple from Google books but this insult to my intelligence made me refund the books and now Audible from Amazon will be my sole audiobook provider. Go woke, go broke as they say.

All Google had to do was say 'yes mr brown, we are adding adverts to your feed, it is a…

Google logo

Jan Thompson

Oct 26, 2021
0

I have been getting calls from a company whom they call - NORTON - they claim to be located in Lewes. DE. 00 for services unsupplied. I believe they are a scam company. Can you check into this matter for me, or direct me to the proper department for this matter?

My name is Jan Thompson. if you call me you will need to leave a message and I will call you back.

Google logo

Gabriel Veres

Oct 22, 2021
0

Me and other local businesses have the same SPAM review and Google assistants are useless. I gave them proof and they act like robots.

Google logo

Harold P Coffin

Oct 17, 2021
0

I have been using my computer now for about 30 years. I have NEVER been able to successfully change my password. The process starts by asking for my old or recent password. I have no idea how to answer this question because not a single password that I have entered actually worked.

Then I am told to enter a code that was sent to my cell phone. No such code ever arrives. I have to go through this time consuming and frustrating horse shit every time I try to subscribe to something.

I do not understand why Google needs this information when the service I am subscribing to is unrelated to Google. I am beginning to HATE Google. It devotes more time to blocking me from things, including things I am already subscribed to than it does helping me get to where I want to go.

Don't bother lecturing…

Google logo

Sarah

Oct 14, 2021
0

We all know Google as one of the biggest brands out there right? We all know that Google is thriving and the cash flow just keeps coming in for them. So tell me why they can't help any customer access their accounts after getting locked out?

Why in the world is there even a Google support to chat with or call, if they can't help you with anything really? What do they get paid for? To be cussed at all day long because I know I have cussed out a couple of the Google support agents, myself.

Which that was very stupid of me because it's not their fault that the company they work for are complete f****** idiots. Why would you make the recovery option computer generated and on top of that no staff... ahem... human staff are able to help?

Just let the shit malfunction and no matter what the…

Google logo

Richard Franklin

Oct 13, 2021
0

I am an Entertainer and I performed happy hour for the Senior residence on August 20th from 3 to 4 p.m. and they never paid me for the event. I sent them an invoice for $150 and it's almost 2 months and I still have not received payment for my performance.

Franklin

Google logo

Jule Lee

Oct 13, 2021
0

I am sick and tired of re-setting and making up new passwords to get into my gmail - Your service is horrible. I am thinking of using another site

PreviousPage 6 of 19Next