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Google

1.0
745 complaints

Address

1600 Amphitheatre Parkway, Mountain View, CA, 94043

Customers are primarily frustrated with poor customer service (especially language barriers and inability to reach support), account access issues, and problems with business listings showing incorrect information or fake reviews. Secondary issues include unauthorized charges, difficulty obtaining refunds, and concerns about privacy/data collection practices.

Common Issues

30% (98)
customer servicesupportlanguage barrier
25% (82)
passwordlocked outverification
20% (65)
business listingpermanently closedfalse reviews
15% (49)
unauthorized chargerefundcharged
10% (33)
privacyinvasivelocation service

Complaints

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Luis Molina

Aug 5, 2021
0

50 for my shop cameras. On July 19th 2021 I received an email from Google saying that on July 26th my subscription would end and if I didn't pay the same amount again not only would my subscription end but I would also lose all my history.

50 for the home cameras. But I still lost all my history. Now the same exact thing is happening with my shop cameras. They are giving me the runaround several different agents told me they would email me and I have received no email regarding the shop cameras.

50 even though I emailed them copies of my bank statements 2 different times.

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Hitesh

Aug 5, 2021
0

My recovery email and verification code email is same please forgot password

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Larry W. Hartley

Aug 5, 2021
0

I worked with a google ads specialist that walked me through the cost per click and my daily spending limit. 40 per click and super exceeded my daily budget. Then you email your google account rep and no response ever.

Google makes it so you cant get ahold of anyone to resolve issue. Its terrible and seems like a terrible scam to get you in the door and then dismiss you as they take all the money they want out of your bank account.

I would highly advise never use google and stick to a company that has human customer service and sticks to your budget and charges you per the agreed cost. Google also makes it so you cant leave a review or complaint about Google on Google so that should tell you all you need to know about them. Don't use google ads!

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Sarah Painter

Aug 4, 2021
0

I have been playing First Refuge Z. I have encountered a number of issues. Tj6e most worrying are racist and sexual abuse within the game, I have tried to report it. I have asked for a full refund as I do not want to continue playing a game where this happens.

I have been fobbed off by the developers, not once in any correspondence have they called me by my name only "player" I have been given generic replies not one actually answering the question in my email, I have been assured in each mail I have received that they take this seriously and will make changee.

In the 2nd to last mail I received I was told to blacklist the people in question THE GAME DOESN'T HAVE THIS FACILITY!! I expressed that only to be told that they don't know which game I am talking about????

How can they take…

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Robert Abner

Aug 3, 2021
0

Google has a major problem with members account reclovery. Some times after login out for ones Google account they ask you for your password. Often times when attempting to login using the correct password Google response (wrong password) you only have 2 more attempts before your account is locked.

However, before i locked myself out i use the change password option. General that system don't work effectively because i change my password and still unable to login to my Google account. Needless to say Google account reclovery process needs some attention.

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Rolando

Jul 31, 2021
0

I bought a 100$ play store card had the misfortune of accidentally erasing the code... I have been unable to get into contact with anyone to help me.... on top of that I don't own a credit card AND YOU FORCED ME TO PROVIDE ONE.... NOT VERY SMART....

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Pushpal Desarkar

Jul 31, 2021
0

If you search google using my name 'Pushpal Desarkar', a website https://prabook.com is showing my birthday openly on the google search results. I have no idea how they got my personal information. They are showing without my consent.

I filled several request forms to google asking to remove the content with my personal info but apparently they cannot see this content to be removed!! I have attached a screenshot and circled the information on the search result that shows my personal info.

I am baffled and shocked. I am a University faculty and a health professional in a management role.

Your service has been extremely painful and hard to understand that they cannot see the information on the search result with my personal info to be removed.

I hope the content on the…

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John Taylor

Jul 30, 2021
0

I called in to Google customer support and waited on the phone over an hour the person falsely accused me of yelling I do have a witness that was right next to me and the phone was on speaker phone he even said i was not yelling I even explained that I wasn't yelling that I talk loud after going back and forth with the sales person I asked 3 to 4 times to ether be transferred to a supervisor or have one call me she then

hung up on me and even trying to false me to do what I told her I can't do today I will do it Monday and from what my witness stated she was being a bully I have the FBI working on a case and all I needed her to do was block the person who is purposely trying to ruin my life and has stated it and has put a inappropriate video on Google and

doesn't have my permission to do…

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Jillian Murdoch

Jul 30, 2021
0

Dear Sir/Madam

I am having trouble with my location. It usually says Symington South Ayrshire because that’s where I live but instead it says Unknown and I try and try but it still says it for some reason. Can you try and solve it.

Regards Jillian Murdoch

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Ivo van Haren

Jul 29, 2021
0

Yesterday, 28 July 2021, Ik bought an app for my cell phone. But after payment I did not receive the app. When I tried to explain this to a Help Desk employee, she just hung up on me. The next day, she did this again. She probably didn't understand me: her English was very poor.

The app is called: Woordenboek Frans Prisma. Price: 6,99 euros. My Google account: ivohelory1@gmail.com Verification e-mail address: ivh@kpnmail.nl Cell Phone: 0031644552063

Regards, Ivo van Haren

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Michael Murdock

Jul 28, 2021
0

I am dissatisfied with google,they deleted four videos of mine without any email reminders or notifications. I searched through my Gmail and found they were going to do this but were supposed to give adequate notice with reminders via notifications and emails.

I and my sister are unhappy about this and believe these videos should be restored for our use, in these videos our parents, brother and a friend have passed on. Please do the right thing and restore these videos!

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Aicha

Jul 27, 2021
0

Your Google Assistant needs a complete OFF button. When it's on it continuously interrupt what ever i do. When it is off it is even worse. I don't want it. Fix it now. Thank you.

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margaret Fell

Jul 26, 2021
0

I am a pensioner, 79 yrs old & a widow. 99 out of my bank account for something called U Tube. I don’t want this & cannot afford it. Now some adverts have appeared for dating sites! Please refund my money, I don’t want u tube wot ever it is or these ridiculous adverts for dating sites.!!

It seems impossible to get any sort of response from you. v licence this week I await your response. Margaret Fell.

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alvin challen

Jul 25, 2021
0

you have stopped me logging in / on i am using my corerect password which IS SECURE SURELY THIS SHOULD BE ENOGH MY TELEPHONE ETC HAS ALSO BEEN CUT ORF FOR CHRIST'S SAKE LET ME CONNECT! AND IF YOU DO NOT BELIEVE THEN YOU SHOULD DO I HAVE ALSO SPOKEN WITH MARY BUDDAH ALLAH ETC AND BLLODY CAPTCHA ! THEY SHD KNOW WHAT I THINK OF THAT!!!!!!

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Stephen Deiss

Jul 24, 2021
0

Two times this month, when I tried to log into my chromebook, I was told that I had the wrong password. The 1st time I managed to find a way that I do not recall using another machine to recover and change it FOR YOU (I had my password right, you lost track of it) without losing any information. Yesterday it happened again, and I could not recall how to get things back in order without losing anything. So I lost about 200 tabs in my chromebook browser, the history and all downloads when I had to click 'continue.'

I would like to know why you do not spend more time making your interfaces user friendly. Things are often presented in an ambiguous manner. When YOU THINK I HAVE MY PASSWORD WRONG, and I know it is right, for example, you do not give recourse on the spot to recover the password…

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Patrick Hansen

Jul 24, 2021
0

I got locked out of my google account and have been trying to recover it for over 4 months and I have tried everything. My phone number for recovery is the same, my password is the same and yet google will not let me log in due to me logging in from an "unrecognized device" I have gotten zero response from.their feedback option, emails sent to their tech support or app contact. Zero help in recovering my account.

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Antony Starkey

Jul 24, 2021
0

I did a Google search to find a manual for my smartphone and found these two outfits which purported to be able to supply the manual I needed. com" and I gave them my debit card details. They were unable to supply the manual but have charged my account and then I discovered in their very small print Terms and Conditions that I have also subscribed to continued "membership" at a cost of over £24/month.

net" act the same way and again I have provided them with my card details and have been charged for a manual that they are unable to supply. Although I have unsubscribed from both outfits and have received emails from them confirming that they have unsubscribed me I have discovered from a Google search that numerous persons have still had their bank accounts debited on a monthly basis so

I…

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Gordon Davison

Jul 23, 2021
0

We keep getting the following error messages. This site can't be reached. com/mail/u/0/#inbox may be temporarily down.

Also Your connection is not fully secure. This site uses an outdated security configuration NET::ERR_SSL_OBSOLETE_VERSION. Please advise.

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Elias Hentz

Jul 22, 2021
0

So i cant watch videos that are over 18 anymore in youtube and google wants me to confirm my age with a id or a bank card, i think that is a total violation of my privacy and my right. I just want to understand why the hell google should have the right to know exactly who i am, do they maybe need a dingerprint to watch those videos? Like what the hell is this about

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James harvie

Jul 22, 2021
0

To whoever will listen or take notice , I speak on behalf of the poor working class man , and also for anybody who has been bullied by the big companies like GOOGLE. The first thing I notice is that there's never somewhere to complain , they know that would be the busiest department in the whole company . I know they let hackers in to my phone .I also know they let sensitive information out about me because they thought that would scare me , to be continued

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Robert J. Clough

Jul 21, 2021
0

The top three reasons I try to block Ads: 1.) when imbedded in article the body of the article jumps up or down when an ad changes to one of a different size. 2.) My computer slows to a crawl as numerous ads load and reload. 3.) Ads that change frequently do so before I can read their content so they waste my time and good will.

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Vanisha Alexander

Jul 20, 2021
0

I received an email back on June 3, 2021 saying my google adsense account was closed due to invalid traffic. It was a video I uploaded on YouTube and I did make a new thumbnail and made some changes to my account to generate more people to my channel.

I let someone else handle my account with promises nothing would be violated and adhering to the rules of google. Instead, without my knowledge or consent, they used other illegal tactics which got my channel banned. I no longer use them for my channel and you can verify that.

I filed several appeals to have my channel re-monetized and instead of a real person viewing my channel and verifying that my channel is officially back to normal and back to following the guidelines that I usually do without anyone's help, it's ignored and I get a…

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Jeanette Smith

Jul 15, 2021
0

I received a message from a google group that contained a link. When I clicked on it, it said no content. I thought I would sign on to google, if that would help. I have the correct login and password.

Google emailed me a confirmation number, which I entered. They then asked me to enter my phone number so they could text me a second confirmation number. I do not own a cell phone and do not get texts. There were no other options.

Perhaps, they could ask for a phone number and call the person and give them the confirmation number. At this point I can't get into my OWN account. Google sent me an email saying that someone is trying to get into my account.

Well, it's ME, trying to access my OWN account.

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Tedene Myrick

Jul 15, 2021
0

I ordered a coloring book from a game I was playing. I noticed on my bank statement that google services had been paid. I have not received the book. Either send it or refund me soon. Been waiting almost three months.

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Yolanda Richardson or Barbara Richardson

Jul 13, 2021
0

Good evening, my name is Barbara Richardson. I wrote the Google Corporation on June 14, 2021. As of today, no response. I was not aware that my account was under attack, until i hired a company to fix spyware on my computer. com.

I've had this account for years. My problems started June 3, 2021 and nothing has been the same since. Ive tried to gain access by using the codes given by your website, i tried to use my tablet, my cell phone to no avail.

Why haven't your company given me an explanation at least, as to why I have not been able to get back in to my account. No email or letter. Dont think this was very nice of your company, not to respond at all.

I did get a new gmail account and not receiving any emails or anything with this new account. Im pissed, because, lost my photos of…

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Robin Laws

Jul 13, 2021
0

Google Age Verification. I wouldn't trust my debit card details online with any giant company. I won't have a credit card on principle! I am partially sighted, so I don't have a driving licence, I am poor, I can't afford a passport.

I'm English we don't use identity cards. Even if I had photo Id I'm not giving it to you, to be frank you can't be trusted not to lose it, misuse it, or otherwise abuse it. I'm 57 I've better things to be doing than mess about verifying my she to watch an old 1970s movie that was R rated.

I wouldn't mind you already dragged me through this process once, you'd think the fact I can write reasonably well would prove I'm significantly over 18. Good God there isn't this much hassle watching porn.

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Norby

Jul 12, 2021
0

See the attached file. This is not news. If you're going to continue this nonsense, please add a "propaganda" tab.

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Dave Bromley

Jul 11, 2021
0

I am 67

Periodically such as now you ask me to provide proof of my age when I wish to watch 18 + videos on YouTube

I have provided proof with pension, over 60 travel passes, and birth certificate, you state they can be copied

What is more proof of this than government documents

I am disgusted

Dave Bromley

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Stephen owen

Jul 11, 2021
0

You have been taking money from my account since last year you've stolen it because I never gave you my bank details.i think it was for films or something.im 65 disabled and the money was for my funeral costs and savings.i need you to put it all back.or I will contact police and media.you disgust me.check I've never ever used your services.youve ruined my life.please return straight away

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George McNeill

Jul 11, 2021
0

Did a search for smart tv through Google for a smart tv at Walmart in Johnson City N.Y it listed a OMN 50 inch tv for$253.00 when I went to pick one up it was$346.00 When I showed them the ad on my phone from the search they said it wasn't their ad it was Google's third party and not their problem. So who's problem is it they said it was Google's problem So I wasted my time on your FAKE AD NOT HAPPY EXPERIENCE

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Germaine. Antoine

Jul 7, 2021
0

My phone was hacked so I reset with factory reset.

I gave 3 Google email accounts

When I use my password to retrieve my other accounts I get an error message. "wrong password"

I reported this to Google customer service team and the sent me a link.

When I accessed the link I got an error message. "URL not found"

I reported this to the Google team 4 times and it's 5 days and they have not sent me any response and I can't access my email accounts .

Can you assist me.

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ihategoogle

Jul 4, 2021
0

Not helpful in all ways, did not give me good help with my Xbox 360. Google is very bad and does not give good help for all consoles. I tried the method Google gave me, and it was wrong. I followed its steps EXACTLY and it was wrong.

Google provides untested things for good consoles. Give me 100 good excuses and I will make a website that lists all the bad things about google. Do not trust google and do not buy anything from these morons

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Angie

Jul 2, 2021
0

Google is a racist search engine. I tried to search white owned businesses near me but when I did it pulled up articles regarding black owned businesses however when I search black owned businesses it then does the search and finds them for me.

Why would it not find the white owned businesses near me? Apparently Google believes black Americans are better than white Americans therefore they are racist. They should be banned from the internet, banned!!

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Alek

Jul 2, 2021
0

I purchased a few things in a game that became unavailable in my country, asked Google for a refund and they said they weren't responsible. I asked how, when they had facilitated the download and the developers had basically disappeared, they responded indifferently.

Miniscule amount of money, maybe less than £20, but based on this micro incident, it made me wonder how often things like this occur. Which in the greater scheme of things is no londer small amounts of money.

If necessary can probably dig up the purchase records, app name, Google support responses etc.

Even though this may seem trivial and miniscule, I'd imagine these small transaction anomalies occur many times on a daily basis in many ways and on many platforms.

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Christina A Severo

Jul 2, 2021
0

Fedex lost a return product to Google. Google customer services did not assist me in resolving my issue or assuring me I would not be charged.

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Ricardo Perez

Jul 2, 2021
0

Google pay will not verify my account and has no support team...... Straight garbage

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James M Judkins

Jun 30, 2021
0

I reported a poor review from someone I have never represented. I think this person may be thinking I'm someone else. Google replied quickly to my request but refused to remove it. I have paid Google thousands of dollars in ads. Because of that, I am going to cancel any further advertising. Lawyers and doctors are the only professions where complaints can't be made according to the Better Business Bureau because people don't understand law and medicine and the professionals duty to ethics. It would be one thing if I had represented this person but I didn't.

I am very disappointed in you Google. You need to get with the times and change your policies.

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Mary OShea

Jun 30, 2021
0

STOP controlling my passwords! I have had to stop using Google as my search engine when I shop because they continually freeze where I am shopping and want me to change the password to my credit card account. This is annoying and I do not wish to change my passwords. bye bye Google!

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Kashif iqbal

Jun 30, 2021
0

My account ki695598@gmail.com not reset password I am missing password

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John WELCH

Jun 28, 2021
0

Have been trying to sort out my Google Ads Account. Had arranged a time for a Telephone call, so I was ready to speak at a time convenient to me, but having sent me an email to confirm the time, I have now been waiting 30 minutes and no call.

I tried using a Phone Help Line number for the UK, to see if they could provide an explanation for this or prompt a call. It says it is not taking any phone calls due to the Pandemic. What other company has taken such action.

DO they not want to speak to customers!

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Mike

Jun 28, 2021
0

Tired of all the LGBTQ propoganda and bullying done by LGBTQ movement.

Love the sinner, hate the sin is a good rule of thumb. No, society is not all on board with LGBTQ movement. Most are not. Not happy that Google supports it.

We should not promote sin.

....8 We know that the law is good if one uses it properly. 9 We also know that the law is made not for the righteous but for lawbreakers and rebels, the ungodly and sinful, the unholy and irreligious, for those who kill their fathers or mothers, for murderers, 10 for the sexually immoral, for those practicing homosexuality, for slave traders and liars and perjurers—and for whatever else is contrary to the sound doctrine 11 that conforms to the gospel concerning the glory of the blessed God,.... (I Timothy 1:8-11).

...9 Or do you not…

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Janice McGhee

Jun 27, 2021
0

I have received several text messages from 7 different gmail accounts regarding sexual contact. These are text messages from an gmail account. Not only have I received these text messages, but also 19 other people have received these text messages from the gmail account.

I do have all the gmail accounts from where they initiated from. I want this to stop. I or the other 19 people who have received these text messages do NOT want them or have any interest in receiving them.

I don't know where they got the phone numbers to send the texts, but when you get them at 1:00 am, that is bull crap. Please do something. I and the others are tired of this. com. Please do something about this. Thank you.

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Samantha grace

Jun 26, 2021
0

Proceeded with an update that removeed all my files with out my consent I have lost pictures of family members that I will never retrive or remake absolutely fuming

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Beth Reis

Jun 24, 2021
0

Google Maps does great at pronouncing European-based place names. It does abysmally, however, with Indigenous place names. That’s racist. Please teach your AI the correct pronunciations. Now. Yesterday. And please let me know your plan and timeline. Thanks.

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Richard Wong

Jun 24, 2021
0

I sent my phone Pixel 2XL in for service, Google Lost my phone, they sent me an email for a year now that they are working on my phone, they finally said they lost it. They needed me to PROVE that I owned my phone, Verizon does not go back that long.... Finally they sent me a replacement phone. When I got it, it would not work, did not power up. Google wanted me to troubleshoot it, now I am in the process of them authorizing a return.

How much bad service can there be? Very un-professional! They send me an email almost everyday to tell me they are working on my phone... in reality, they lost my phone....

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Riaz

Jun 23, 2021
0

I bought a developer account from Google several years ago. I have since published several apps on it. I also develop apps for other clients so I have experience with making apps compliant with store policies.

Late January this year I woke up to find an email from Google Play telling me one of my apps had been suspended. I had just updated the apps title and short description few days prior and these were minor changes. The app had been published for over 4 years and been approved many times before. The app itself had not changed it worked the same way since the first submission.

So the reason they gave was that the app did not function as described. We then appealed, we provided proof showing the app works. We have several videos on Youtube showing the app working. We also had over 12K…

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Carl Ward Utterback

Jun 23, 2021
0

HELP! I've tried multiple times since February 2021 to correct the wrong home address listed on-line via the Google GPS edit feature with no correction. I physically live at S3171 Lake Virginia Road, Reedsburg, Wisconsin 53959-9571. , Police Dept. Ambulance Service, county maps and street signs all confirm my home location as S3171 Lake Virginia Road.

Repeatedly I've reached out to GPS to edit /correct my home address and the road name. On GPS maps it shows my home at S3171 EAST Lake Virginia Road (ELVR) which is incorrect). ELVR is the next road directly south of Lake Virginia Road.

Also on GPS map at the east side entrance of the subdevelopment it should show Lake Virginia Road not ELVR going south off Hwy 33 , bearing right around the curve, in front of my home, left at the…

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Marius Thuynsma

Jun 22, 2021
0

So far in the last week or so you google accounts cant find my account it start frestating me and every time i had to change my password please get your act together and this is the firts time i had problems like this my ratinting to you at this stage is minus 0 Thanks Marius

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Dorothy Ahlswede

Jun 22, 2021
0

I use the FREE Google browser. I own my own computer, which is used for my work (I am self-employed) and for personal use. To my amazement, when I last updated the Google browser, it indicated it was "managed." Apparently someone not me had the audacity to add an ExtensionInstallForceList application to this free browser?

Please instruct me how to remove the extension listed above. The only person managing my computer is me so it is a bit of a shock to have a browser provide notification that it is managed by some outside 3rd party.

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Pamela Swift

Jun 22, 2021
0

I cannot believe that Google have not closed down Bella Gadgets Ltd who ceased trading on 27.10.20 and are still allowing people to be scammed!! It is disgusting that this is still being allowed. Makes you distrust Google's ability to stop such things.

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