Great Clips logo

Great Clips

2.7
446 complaints

Address

7700 France Avenue South, Minneapolis, MN, 55435

Customers report frequent issues with poor quality haircuts that are either too short, uneven, or rushed. Staff professionalism is a major concern, with reports of rude behavior, lack of acknowledgment, and managers who are dismissive of complaints. Additional issues include hygiene problems and stylists working too quickly without attention to detail.

Common Issues

42% (11)
butcheredterrible haircutcut too short
31% (8)
rudeattitudeunprofessional
19% (5)
rushedfast5 minutes
15% (4)
manager didn't carecould have cared lessmanager was rude
12% (3)
cigarette smokedirty scissorshair all over

Complaints

Great Clips logo

Cynthia Todas

Jul 13, 2019
0

A stylist who had previously cut my hair at Great Clips has now absolutely butchered it. I asked for a half an inch trim and explained clearly what I wanted. In places she cut off at least 2 inches. The bangs are cut crookedly and ridiculously short, the back is cut almost as close to the head as a man's crewcut.

I don't know what she was thinking, perhaps she took her aggravations out on my hair. I now have to live with the results, however, which is unacceptable. I will never return to Great Clips, I will tell everyone I know to avoid Great Clips and I will leave a negative review on every online review site that I can find.

I am furious and feel as if I was attacked.

Great Clips logo

tim whewell

Jul 10, 2019
0

I got a hair cut in north Augusta sc i have been here several times the girl who was new has no business cutting hair it take a total of ten minutes to cut my hair normally she butchered my head i called to complain to the manager she said her name was Rebecca i think she could have cared less i am not understanding how you can have some one that is not qualified cut hair i look ridiculous and now have to walk around like this i would think the manger should have some kind of concern

Great Clips logo

LUIS bonet

Jun 28, 2019
0

Denver downtown store 16th st mall. Came to store, Young Kim checked me in, I asked her for a specific person to cut my hair. She became upset and would no stop complaining out loud. I asked her to refrain from comments.

I had the right to choose who cuts my hair. She asked me to leave the store. I asked for a manager and she answered with a grin I am the manager. Call corporate. You have lost 8 customers.

Great Clips logo

Nikki

Jun 20, 2019
0

We used online check-in and requested Greg, which we always do and have had no problem. West Allis on National, It said 37 minutes, when it got to 25 we drove there so we wouldn't be late. When I checked in Jackie tells me it will be 45 minutes!

I ask how can that be when it was counting down online? I said isn't that the point of checking in? She insisted it would be 45 minutes. I said I didn't think the system was working and it defeated the purpose.

She then said it is because Greg is a slow cutter!? Another girl working there walked up and looked and said it says 25 minutes! So this girl arguing with me was just saying whatever she wanted, Not to mention had a attitude and walked away.

The time wouldn't have have normally been a big deal but I had to get to work, and when I looked…

Great Clips logo

Dan sessoms

Jun 19, 2019
0

Stylist paid no attention to my requests. Cut off 4 inches of hair on back of head. Only asked for 1 inch, maybe 2. Did not texture or shape style. Was done in 7 minutes.

Great Clips logo

Elizabeth Rioux

Jun 18, 2019
0

just want to let great clips know that I've never experienced what I went through today I normally always bring my sister to the great clips on Cape Coral parkway in Florida and one woman put our information into the computer called my sister and told my sister sit back down and the other lady would service her it made me feel like something was wrong when there was nobody in the salon at all there was only two stylist on the floor the other stylist was handling another customer understandable you may have to go take a break but

you didn't do anything and made my sister feel uncomfortable the person who service my sister and cut my sister's here her name was Camille she was fantastic she went above and beyond the call of duty for my sister and made her feel like a real princess yes I…

Great Clips logo

Matt Lawerence

Jun 11, 2019
0

Hi my name is Matt Lawrence I was in great clips in bolder colorado on table masa I am new to the area and wanted to find a great clips cause I’ve always had great experience there in Texas However the other location was really busy so I went to the other location on table masa plaza When I had walked in there around 12:30 or so I had noticed that the manager there wasn’t happy and was screaming and

yelling at a stylist I don’t know if they new I was standing there in the lobby However I felt sorry for that employee being talked to that way by management She was cussing at this employee saying I’m the manger and I’ll do as I please and so on and so forth I believe the other gentleman that came in had heard it as well and had told me that’s the way she is so

I assumed he knew her I…

Great Clips logo

Cindi Brooks

Jun 9, 2019
0

I came in for a shape up and she butcher my hair. I am so disgusted with Bri. This is so unprofessional it's not even funny. It's so short in the back I can't even grab any hair. This is so unexpectable. I hoping that you do something about this and not ignore this complaint.

Cindi Brooks!!

Great Clips logo

Jennifer

May 30, 2019
0

I took my son for his monthly haircut. He gets the same haircut everytime. The lady cutting his hair looked at me, holding some of my sons hair between her fingers and said she didnt know what to do with it.

I told her I didnt know either but he always gets that cut with no problems. She threw the comb and scissors down, startling my son and said, with an attitude, "I'm not cutting his hair" , and stormed off, leaving my sons hair halfway cut. I was speechless.

That was far from professional and scary behavior in front of customers and children. Her license # is 81867. Great Clips in Camden SC 29020

Great Clips logo

Robert Hall

May 26, 2019
0

I went in to your location at 5401 S FM 1626 Suite 155 in Kyle, Texas ( Kyle Marketplace). I had wanted Mirian to cut my hair on Saturday the 25th. but she was off that day so another stylist with tattoos on her arms told me she could cut my hair.

I asked the stylist to shape my hair, not cut more that 1/4 " off all over. What does she do, instead of taking her time with each cut to make sure she was giving me a balanced and even hair cut , she starts cutting as fast as she could and

I told her , "you're cutting my hair way too fast and cutting my hair too short and I told you to take your time and not cut more that 1/4 " off all over just to shape my hair up"! The stylist just shrugged her shoulders as if to say, "oh well"!!

I should have followed my instincts and not let this stylist…

Great Clips logo

Pat Swanson

May 19, 2019
0

On March 7,2019, I had my hair cut at the Great Clips , Barlow Plaza, Rochester,Mn. I usually get my hair cut at this location and had no problems. But this time the stylis trimmed my neck after the hair cut and she cut the expensive chain I was wearing.

I told her that she cut it when I hear the cut and she never said a word. I also showed her and the personnel that took my money. Neither one of them acknowledged or said they were sorry at that time.

So I contacted the corporation office and they contacted the manager of the shop . She did call me and apologized and said the stylist was new. She never offered to help pay for a new chain or even a free haircuts. 00.

My daughter was talking to her stylist at another Great Clips and they told her I should pursue the matter and get some…

Great Clips logo

sharon neal

May 13, 2019
0

in Marwood Plaza in Indianapolis In. On May 9. 00 dollars and the Hispanic girl took all of it. 00 dollars. I was getting my hair done so I did not know this.

Also the 3 women who was working there were really not friendly and not talkative. 00 dollars.

Great Clips logo

Jenifer Watson

Apr 17, 2019
0

I took my granddaughter to Great Clips at Camelback Crossing on 4-14-2019. I did check in on-line. When I arrived one of the stylist asked from across the room if I checked in on-line, I said yes and she came to the front.

99 and I got it off of Facebook and she said hold on to it and at check out you should be able to use it. Well at check out I was told I could not use it after about 10 minutes looking for another coupon.

At this point there was like 3 stylist standing there talking and one of them told me to check facebook I told her I do NOT have facebook on my phone. She said check your email for coupons, I said I do Not have email on my phone so I downloaded…

Great Clips logo

Anthony Benevento

Apr 10, 2019
0

i went to get a haircut at you Est hanover Salon this past week. The young lady I believe was Christine saw I was waiting and the next customer and she continued to speak on her phone for 15 minutes never acknowledging my presence. She never said she was sorry for the delay and did a terrible haircut never even asking about my sideburns. I always go to this salon, but i don't know about future visits if this is the type of person who will be working there. The salon was not busy at the time.

Anthony Benevento

Great Clips logo

THOMAS Wyatt

Apr 8, 2019
0

Typically I ignore things I don't agree with, nothing's really that important. But today as I was ushered to my chair I had my breath absolutely taken by one of the worst cases of cigarette smoke I could have have imagined.

And I sat through the entire cut miserable. Usually I leave great clips felling freshened up but today I feel disgusting. I like coming here but this was an absolute disgrace. I'm sorry to be so forward. Respectfully yours, Thomas L. Wyatt

Great Clips logo

Sherry David

Mar 30, 2019
0

I took my 2 granddaughters and myself to get hair cut got mine the woman looked at the girls ran comb through the hair and said they both have headlice because six weeks ago they did have lice and I told the woman at great clips and we had gotten them taken care of days before the school nurse had checked them for me and a clinic nurse it was something I had checked 3 times after treatment and

she didn’t see anything because I took them the same day and got them checked and cut same day after we left great clips the woman just didn’t want to do anything which was fine with me but not to tell the girls they have lice when they don’t have any I will never go to another great clips at all !!

Great Clips logo

brian j lewis

Mar 23, 2019
0

every time I go to great clips it hit or miss depending on the stylist. this time was the worst. I was in the chair for about 5 minutes. I asked for a light trim all the way around. the lady sprayed my hair with a tiny bit of water, not nearly enough to get a good cut did about 3 or 4 clips in the back, 1 or 2 on top and was like ok hows that?

I said no you didnt go all the way around. so she did a few more clips and was done. no attention to detail. no comb no nothing. worst haircut ever, I got a Botch job haircut. I will never go there again. would like a refund. thank you

Great Clips logo

tiffany miller

Mar 10, 2019
0

iam wondering how about 10 year boy can walk in and request a haircut abd get up without a parent how can thisbe allowed this was the grwat clips in shelbyville tn i was shocked

Great Clips logo

Kate Henson

Dec 28, 2018
0

Hi, my name is Kate Henson. During my most recent visit to Great Clips, the manager Keyla, serviced my hair. What a nightmare!

First, she couldn't find my information in the Great Clips system and then didn't note my correct information. She commented that she simply placed my info under some other profile and took me to her chair. As soon as I sat down she told she was sick - that should've been my first hint to find another stylist because during my haircut she was coughing on me.

I ask her to cover her mouth where she responded to stop complaining, because "a little germ wont hurt me". At this point, I was shocked at how rude and unsanitary she was. During the haircut she pardoned herself to use bathroom.

Upon her return, she came out laughing and commenting that she doesn't wash her…

Great Clips logo

Dona hazelett

Dec 7, 2018
0

The service was goo, it was about the coupon that the great clips offered. On the great clips app says if you enter a contest you get a 2 dollar coupon towards your next haircut. There was no exemptions. When I proceeded to give the code number to the coupon that came up on the app the manager said they can not except it, cause their a franchise.

I would of left it alone but on the desk by the cash register was a paper about the same contest with big and sexy products offering the same coupon. They still didn’t want to honor the coupon even after I pointed that out and said don’t advertise this on your desk if your not going to acknowledge it.

My sentiments on this great clips, you need to write exceptions to contest if not all franchises except the coupon.

Great Clips logo

Tom Crush

Nov 12, 2018
0

I really don't have a complaint, but I wanted to give a shout-out to a very talented hair stylist located at Great Clips in Springhurst. Najah Latifalia is an awesome assistant manager who I've been going to for the last 6-8 years.

She used to work at the Great Clips off Brownsboro Road near the Watterson Expressway and then left to find another salon. Long story short, I have followed her because she is the most genuine, caring , beautiful young woman who happens to give the very best haircuts that I have ever had.

I will continue to be a Great Clips customer as long as Najah is still there. She gets my 5-star rating. :). :).

Great Clips logo

Sandy Loch

Oct 18, 2018
0

I have going to Great Clips for years and have had great hair cuts from professional hairdressers who take time to listen to me and what look I am going for. On Tuesday October 16th I was out in Novi for the week and decided to go to the Great Clips in Novi on Ann Arbor Trail near 8 mile.

I have visited it a few times and always been satisfied. On this day I stopped in to get my hair lightly trimmed and evened up because I was growing it out. I received a hair cut so short It is difficult to style and looks like a long male buzz cut.

I am embarrassed to go anywhere and can't wait till it grows out in order to do some style to it. All it does is stick up a curling iron, even the smallest will not go through it. If this is what Great Clips does I am never going back to the facility in Novi…

Great Clips logo

Sherry McDonald

Oct 15, 2018
0

I've had my haircut at the Great Clips at salon #3451 in Vacaville, CA, for 14 years. I've been a loyal customer and always happy with my haircuts there. Today, you lost me as a customer. Previous haircutters have always gone to the computer and read the previous cut to me and confirmed that is the cut I wanted.

" Angie proceeded to tell me that she was going to use her scissors instead of using clippers. I responded that clippers have always been used to cut my hair. I also said, we could try it her way, but if I wasn't happy we'd have to go back and use the clippers.

Angie proceeded to scissor cut my hair, and when she got to the back to cut, she asked me if this was good. I couldn't see because her station had too many spray bottles in the way of the mirror for me to see the back of…

Great Clips logo

Norma Thomas

Sep 30, 2018
0

I went to Great Clips this afternoon and YOUR HAIRDRESSER COMPLETELY RUINED MY HAIR!!!!! He completely shaved the back of my head. His name is Dennis and I went to the Sabo Location in Houston Texas. I will never go back again.

Great Clips logo

G B

Sep 28, 2018
0

WORST HAIRCUTS EVER!!! STAY AWAY! My husband and I both got haircuts at the Ventura, California location, and they were of such poor quality that they should’ve paid us! Jagged and uneven at the hairline. Plus the stylist totally disregarded my instructions to take off only 1/2 inch and scalped me.

I complained to Corporate, who said the franchise owner would contact me. It never happened.

Great Clips logo

Ellen Eubank

Sep 25, 2018
0

The service was terrible the employing were fighting and did a terrible job on my hair

Great Clips logo

Barry Weiner

Sep 7, 2018
0

I took my son to the Great Clips in Chanhassen MN next to Byerlys Cassie was the stylist My son is young so I was telling her how much to take off. 00 and she didn’t even thank me I will never bring my family there ever again Wondering is that the type of low class people you hire So I spent 20 dollars that I work extemely hard for to be insulted I don’t like to complain ever but

that experience was terrible Thank you

Great Clips logo

Bharat lamichhane

Aug 23, 2018
0

I went to great clips to have my hair cut.when i had pain in my neck by the clipper i told her that its hurting me but she goes on using that and i am having now several cut in my neck.

Great Clips logo

JoAnne Wisniewski

Aug 10, 2018
0

My complaint is not with any specific incident. My husband and I have been going to Great Clips (Simpsonville, SC) for several years now. A while back I was advised if I provided my email or home address, I would receive coupons for the hair cuts.

I chose and prefer the coupon via mail due to all the spam etc. I have mentioned it numerous times to the Great Clip Representatives (different workers) over the past couple years and to date, I have not received one coupon from Great Clips.

I have used coupons from Value Pak (not Great Clips mailing direct). Most of the time the Value Pak coupon arrives after I just had a hair cut so it expires before the next cut. The coupons are far and in-between in the Value Pak received by mail, which does not come direct from Great Clips.

Several times…

Great Clips logo

Gerald Zafke

Jul 17, 2018
0

Haircut looked horrible when I got home and looked at it, plus he didn't have any clean attatchments, scissors, nothing. Spent more time talking than cutting!!

Great Clips logo

Rubina Kirmani

Jun 11, 2018
0

I went Great Clips on 06/08/2018- I had a Discount Cupon Code KFSK-

" OFFER EXPIRES ON 06/08/2018-Show this redemption code at checkout and the special pricing will be applied at your final bill. Great Cips." the offer was for $5 off any hair cut. We got 2 haircuts but the lade- Kris at Great Clips- Crossing at 288, Pearland Texas did not give us any money off.

Great Clips logo

Howard eskenazi

Jun 10, 2018
0

I've been going to you guys for 20 years this online registration you have is crap I don't appreciate going in there sitting there for 20 minutes and having somebody who already checked in online come in and go get a haircut I think that is not fair you lost a customer and I'm going to tell my friends and I will be going to somebody else for a haircut every month and

another thing when you have two people working Saturday and Sunday on the weekend and each day the place is full and you have to sit there and wait a long time and then have somebody who checked in online go in before you that's a bunch of crap I'll never go to you guys again

Great Clips logo

Marta Novotny

May 22, 2018
0

Waiting to hear from a represenitive on my haircut complaint. D. asked for a layered haircut, all the stylist did was trim it. Terrible haircut for $20. very disappointed.

Great Clips logo

Marta Novotny

May 20, 2018
0

F. D. wanted a layered haircut. Very disappointed only a trim with no layers. Have been a customer of your salon in Bemidji Mn. this never happened before. To me $20 is not cheap to be disappointed. Never go there again & also tell all my friends about this experience.

Great Clips logo

Shirley bramer

May 15, 2018
0

My hair looks so very bad I ask for long layers but I got the most shortest layers ever my hair looks so choppy. I will never go back.

Great Clips logo

Rhonda Joines

May 15, 2018
0

My mom and I went in the Cobb' s Corner Rocky Mount NC location today May 14, 2018. Only 2 workers, which we were the only 2 in at that time. Anne trimmed mine, nasty attitude! Acted like it was a hassle and didn't want to be there. RUDE!!!

As I stated I received a trim and was charged $14 for a trim!!! Meagan cut my mom's, she did a good job but she too acted unfriendly and didn't want to be there! I understand that they are short on workers, however next time hire ones that know something about customer service, which should be the #1 goal!!

And they had customers leaving because they were slow in their tasks. Terrible experience today! I don't think I'll be going back at least to that location.

Great Clips logo

Mark Montelbetti

Apr 14, 2018
0

I always get emails from Greatclips to tell me to print coupon for $5 off haircut. So I printed it and took it with me and was told they could not take it because it was for the Stockton and Sacramento stores only.

Then why the hell send it to me. Just another way for you to get us into your store or what? Send me one I can use in Jackson Ca. or stop sending me emails.

Great Clips logo

Jan Beeson

Mar 28, 2018
0

At one today, I was having my hair cut at Great Clips in Georgetown Texas. Wolf Ranch Another stylist had a m. customer engaging her in trashing the Students who marched in Washington last weekend. He was making fun of the students hiring police to protect themselves during the March.

Soon my stylist stopped cutting my hair to join in. She was sharing info about Pennsylvania school arming students with rocks instead of giving teachers guns. The three thought this who thought my funny. I’d finally had enough, told her I came to get my haircut and not to listen to a group of people that think making fun of those who want gun control is appropriate conversation. I then left.

have a rigle and a pistol at my home. This is not about gangs but about semi automatic military rifles that put…

Great Clips logo

Linda Davis

Mar 21, 2018
0

Great Clips Chico CA store manager refused to style my hair. After she called my name, I sat down 1st chair on the left side & she asked what do I want with my hair, told her it was a simple blow dry (i came with wet washed hair to save time) and

she took off my cape, stating that she didn't have the time for a style "I have things I need to do so I will pass you off to another stylist". I couldn't believe it!! The stylist she chose was Alyssa who had originally checked me in after no one had bothered to do it as I arrived with a waiting room empty, just me and

someone said "Be right with you" no one came up after 6-8 minutes; Alyssa greeted a man who just came in after me & I stood and stated that I was not checked in. She apologized for the other girl & took my name for a Style.

SO…

Great Clips logo

Ted Lewis

Mar 21, 2018
0

I have been going to the Great Clips Salon #2148 for over 13 years. Today I had a stylist who I have never seen before (Debbie) and I was charged on invoice 734828. I sat down for my haircut and the station was covered with hair on the table in front of me and there were combs and brushes laying there that had been used on the men before me.

She went ahed and used clippers on me first, but when she went to use the dirty combs I stopped her. She asked what was wrong and I pointed it out. She said the reason there was so much hair around was because there was no receptionist on during the day so she had to clean up after herself.

Even the clipper tools had a coating of hair on them. She took her blow dryer and blew most of the hair off the station. Very unsanitary. This is the first time I…

Great Clips logo

Ralph

Mar 21, 2018
0

Countryside, IL shop on Brainard . The photo says it all. I am not balding..........................................................................................................................................................................................................................................................................

Great Clips logo

Sharon McKnight

Mar 8, 2018
0

I was at the GC in Natrona Heights Pa this past Saturday, 3-3, and I do not know who cut my hair but I am sure it can be found in the computer at that store. I like to give credit where credit is due and I usually don't complain unless things are pretty bad.

The girl who cut my hair-I wanted a straight across blunt cut and like 2" off my hair and my bangs blended in to the side as I art my hair on the side-I could have done a better job myself at home, which I have done already. While I was there, she spent about 5 minutes trimming my ends.

My hair is shoulder length.. I asked her to trim my bangs and that was less than a minute, not that time counts, but this was exceptionally FAST. Then I asked her to blend them in with the rest of my hair, parted on that side, as it was really scruffy…

Great Clips logo

Joan Wolfram

Feb 8, 2018
0

On 12/24/17 I had my hair cut at Great Clips, Market Plaza, Elkhorn, Wi. Dawn cut my hair, along with my necklace. My husband had gotten his hair cut too, and he went to the car to wait for me..

Dawn knew she cut the necklace as she said "Oh I didn't mean to do that". I gave my husband my necklace and he returned to the store to find out what she intended to do about it. We got a price from the local jewelers to replace the necklace. 05.

She told us to call the store 2/3/18 as they were going to Vegas and she would have infor for us what to do then. Today my husband called and she said she would give me a free hair cut but that was it. She said I wiggled.

I'm 68 years old I didn't wiggle nor do I shake. She cut my necklace, my husband gave me, that I wore everyday , for years. Please…

Great Clips logo

Stacy

Feb 17, 2016
0

Waited 12 min for a trim. The lady wasn't friendly at all looked very mean and smelled of smoke very badly. When i told her how i wanted it trimmed she told me i had no layers in the back i touched my hair and showed her the very distinct layers with over a half inch diff in length. She hadn't cleaned her station and there were 3 dirty pairs of scissors on the desk with hair all over them. I was giving her the benefit of the doubt hoping she'd pull clean ones out of the drawer but she picked them up. Now I am ready to call Great Clips customer service number to voice my complaint.

She used her fingers to scrape the hair off and went to put them up to my hair and I said " are you going to clean those first"? And she very rudely said "give me a minute" she didn't disinfect or spray them off…

PreviousPage 9 of 9