Great Clips

i understand the value of online reservations to a company, but if you lack internet service for an online check-in, be prepared to w-a-i-t. Don’t wish to give your last name or phone number? Well then you can’t be in “the system” to w-a-i-t some more.

“Walk-ins Welcome” is not very welcoming at Great Clips. Going elsewhere next time.

Hair was cut way too short!!. This was 3rd time she cut my hair. She knew I didn't want it that short. I can't be seen in public like this. She didn't even say she was sorry. I will have to wear a wig.

I will file a complaint with the BBB. SHE HAD A BAD ATTITUDE and should not be serving the public.

Stylist are Very rude. The only decent one is the receptionist. Always here them complaining. Never enough people in there to cut hair wait time are ridiculous.

We had three men’s haircuts done in frontier village and every one is terrible! Each was done by different stylists. I even had to recut some spots that they MISSED :(

If I could give zero stars I would. Tina at the Coddingtown location is not a people person to say the very least. 2020 and she was the person who was up to do a cut when I came in.

I had to wait about 4 minutes when I got there which was awesome because I was on a break from work and needed to get back within an hour. We made small chat - great - they were slow.

I sat in the chair and she but the bib thing on me. I told her I wanted to get my should length - thin hair washed, trimmed and styled. She told me it would be $70 which would 10 for shampoo, 20 for trim and 40 for blow drying my hair and throwing a few loose curls into it. ' Honestly I was…

for the past two months I've got my haircut at great clips three times the first time was really nice the girl did a great job I believe her name was Saxton at the Whittier store the second time I went there I assume she would be working and she wasn't so another stylist said she could do it and it was terrible absolutely terrible so three and a half weeks I went to another great clips at Easton on Morse road oh my Lord my hair it is so

just chopped up is horrible I want it fixed and I want a refund I was going to let the first one go but I'm not anymore

My son has been to great clips numerous times and we have never had such a horrible haircut experience as we did today. The stylist didn't ask if the length was ok, she just kept cutting it shorter and shorter.

Even after she was done, the front was so short it was uneven and really not fixable. My son was very upset and said she was very rough with the clippers as well. He had several red marks on his neck and head.

GREAT LINKS OLD BRICK RD WINDERMERE FLA HAD A PERM AND THE GIRL CUT MY HAIR AFTER PERM NO PERM LEFT ON HEAD WHEN 2 THE G L AND COMPLAINT ABOUT IT MG SHE WAS VERY NASY AND SAID I FEW WORDS I DID NOT LIKE THEY DON;T LIKE TO HEAR BAD THING MISTAKE MG SHOULD NOT NOT BE NASY TO CUST

Hi there,

I have been dealing with my Cancer since 2004. Recently as 2 weeks ago Cancer has spread to my Lungs. I last got my hair shaved at a Great Clips in St. Albert. I had to contact Head Office about them not offering "Clips For Kindness". After this, I went in to get my hair shaved as its hard having hair when you are used to being bald. Today I go into: "Great Clips at Clareview 3824 137 Ave NW Edmonton, AB T5Y 3E7 (780) 456-8831 And, the lady at counter says we have 2 in front of you so I wanted 20 minutes. Only to be told the worker had called Stephanie the manager and she said I was only to get one cut during the whole time of my treatment. ?? We shouldn't have to beg for a haircut and show our Cross Cancer client cards just to get a haircut. I am going through a lot with just…

Horrible haircuts on both my spouse and myself. Looks like she just chopped off hair. Do not go to Millennium park in Livonia. Mi.

I carried my 96 year old mother to Great clips Salon 4036 Invoice 404344. The styles was Shirley. I showed Shirley a pictures of my mothers past hair cuts at this same location. The pictures was very plain front and back. I am so upset.

My mothers hair will have to grow for two years before it grows out enough to get another hair cut if she lives that long. Shirley must have thought that I was stupid with the lie she told the reason she cut her hair so short was my mothers hair had to be cut that short because she had bad spit ends.

The last time I had her there that gentleman said nothing to me about split ends. Shirley should have told me about the spilt ends before she cut my mothers hair off. I mean off. Her hair is so short that it is not a 1/4 inch in the back and sides.

Maybe 2…

I walked into Great Clips located in Shoreside Shopping Center in Kitty Hawk NC. It was around 2pm on October 26. 2 stylists were there. I was a walk in.. No other customers waiting. One stylist finished with her customer..

Checked him out n walked to the back. The other stylist was still with her customer. The women that checked me in was talking about a ticket she received. took pictures of each other. I was waiting 15 minutes and I walked out.

I was ignored as if I wasn't there. I am rating zero stars. Their customer appreciation seems to be non existent at this location.

on 10/18 I was at the Seabrook location. Samantha was the only hairdresser on staff. I had never rec'd a cut from her but have always been more than satisfied with all other hairdressers. She asked and I answered .... we came to what I thought was an understanding as to what I t. I have to say that she either did not understand or has No idea how to cut hair. I feel as though she "butchered" my hair. It is only about 1/2 inch long.............................NOT what I asked for. The sides were so uneven that I had to trim my hair when I got home. It is unruly and looks awful. I was too embarrassed to go to church today, my hair cut is that bad. I don't like to complain, But I truly believe that she needs more schooling.

I will go to Seabrook location only when Samantha is NOT there.…

I received a terrible haircut at the location 532 E 400 S Salt Lake City, UT. The so called "stylist" did not listen or respect my wishes to my request. Her name is Liz by the way. Long story short, I called corporate and the lady told me that there's nothing they can do.

I'll tell you what, that may be true BUT you are supposed to have trained stylists that prioritize a thorough consultation and are cautious about cutting hair and being gentle on the scalp. The manager at the location was very rude to me and did not in the least make me feel better.

Your problem here is poor customer service, the manager and hairdressers rushing their work over quality. I want corporate to file a report on the manager and educate that hair butcher girl Liz.

I was at the Great Clips salon located at Bridgewater Town Center, 726 Route 202, Ste 380, Bridgewater, NJ, yesterday, 10/17/2019, at 7 pm. I had an extremely discomforting experience there. The Salon temperature was kept in low 50s and still the AC was constantly blowing cold air.

Outside temperature was warmer than inside. The salon workers (Sue and Patty) being very professional, friendly and courteous were working dressed in their outside heavy jackets. Their hands were barely able to hold on their metal equipments. I hoped no one caught cold.

When customers questioned the workers on whether they have tried to reach the salon manager/owner to rectify the problem the answer was they had made several attempts to reach him by calling and texting messages but had received no response.…

I went to the shop located in Cheney, Washington to just get my hair thinned. I have very short hair and this would have taken maybe ten minutes. I was told that there was a 90 minute wait because there were people who checked in online who were ahead of me even though they were not yet in the shop.

I told girl I just needed to be thinned and she said j had to wait even though there was one customer in a chair and two other stylists sitting in chairs doing nothing. I will not go back to this shop.

This is very poor customer service.

Racism. I've Been with company a long time and I've been under paid given lower wages compared to others who were white and falsely accussed and lied on which is mainly my reason for this complaint. Im fed up for being mistreated for a company that uses stylist to make them money and treat them unfairly because of the color of their skin.

Its time for someone to take a stand

I recently experienced one of your employees in a management position coming back from break of some sort being very heavily high from marijuana and smelt like it also. This isn't very professional of her and speaks very badly that your corporation allows this to occur.

Her name is Sharon Allen and she lives in the Forest City area. I had my child there for hair cut and we actually left. Anything could happen while this woman is on drugs. I will be contacting further authorities with this matter.

Feel free to contact me at 864-497-2523 anytime. I will suggest you look into this as I'm also gonna file report with better business Bureau.

99 a cut so I ask for a shampoo and style and Christen said 37 dollars I said ok so I show her a picture of what I would like as close as she could do she said I can do that she washed,cut and styled my hair when she got done it was awful she had put these little bitty curls that the picture did not half and burnt my hair so bad so she just charged me 11 dollars but

I can't do any thing with my hair she said she was sorry and that I could come back in to get more cut off my hair but it was already to short didn't want any more cut of any way you had ask for the address of the salon I went to 6661 Dixie Hwy Lou. Ky 40258 may do me any good but I'm very very upset another customer had walked out before I had got done that's when I had got worried LA very unhappy customer I will tell people…

Hi, I have a huge complaint about a salon worker at the great cuts on Glassford rd in Prescott, Az. I have been letting my hair grow for a year so that when it was cut into this design it would be perfect.

I even had the picture to show the salonist. But this 'Brittany' did the opposite !!! She hacked my head !!!!! Now I'm going to half to let it grow once again make that 2 years down the tubes!!!! I not only want my money back, but my hair cut into some kind of design because it is not even, nor designable at this point, there is a huge gap in the back of my head !!!

I'm am depressed now & heartbroken!!!

I went great clips cross ridge Glen Allen three days before to make appointment for my hair style . Some lady employee said just come sat 21st sep. any time . We will do for you. On sat i went around 1p to do hair style .

First response was we can not do any hair style & that lady was not in a working mood because she was sending all customers back by saying it will take 45 minutes. Who wants to wait ? She sent back with in an hour 6-7 customers.

Then other girl wants to do my style . She was very sweet , she tried for an hour on me but she couldn’t do it because she couldn’t find the right tools . Can u believe there was no round brush & no hair pins .

I got disappointed & i said let me go because i wad getting late for my event my friends came there to get hair style too . But we both…

I HAVE EMAILED YOU ABOUT A COMPLAINT I HAD AT A GREAT CLIPS SUNDAY ,BUT HAVE NOT HEARD ANYTHING YET WHY?????????? I EVEN PUT MY NAME AND PHONE NUMBER ON THE COMPKAINT DANNY EASYON 502)912-3727

Yesterday, 9-22-19, at approximately 3pm, I checked in for a haircut by using my Great Clips phone app. I checked in to the Great Clips located at 3074 44th Street SW Grandville, MI 49418. The app indicated an 84 minute wait time.

I arrived at the business right about the 84 minute time frame. I immediately saw on the computer monitor that my name was not on the wait list. The employee, who I believe her name was Carley, told me that I was not on the wait list which I could see. I explained to her that I checked in on my phone and it gave me an 84 minute wait time.

Carley tells me that after 60 minutes a name is deleted. I told her that made no sense whatsoever. I said why would it tell me 84 minutes if it was going to delete me after 60 minutes. She basically told me that she had no…

The person who started cutting my hair didn't ask ,just started and shave my side burns off ,and when I said some thing he got real smart with me ,I asked for his name and main office number ,he said real smart that he was the main office ,and nothing I could do about it. My name is Danny easton ,502)912-3727

if I can give zero star I will I been visit great clips store on 270 e travellers trl burnsville mn since 2010 I visited store on sep 16 at 7 32 PM they recieved to service me bcs they close st 8 PM that is bad customer service.

My stylist was Maggie. She was very nice but the cut did not match at all the picture I showed her. I have gone to other locations and never had a problem. But this haircut was not blended at all and the ends all flip up weird.

This is NOT because I slept on it, I left the salon like this. Even my boyfriend noticed how uneven and choppy it looks.

Understaffed here. They say bc it's a monday they think it will be slow and have one person working on hair while a guy working there only works behind the counter taking appointments and sweeping up hair. If you have time to waste sitting and being entertained by a guy sitting on his phone a majority of the time and then sweeping up hair when the one person cutting hair there is done, by all means come on in waste your time watching them.

hey guy that works behind counter only and sweeps hair off of floor. Maybe clean the waiting chairs next? Just a suggestion. And as I'm sitting here waiting after being told the woman shopping for groceries is ahead of me only this guy is trying to figure out how to tell me that an online appointment will be ahead of me now.

Hey great clips hire a…

I have long dreads at the top told the barber to just cut the sides and back only the short hair not the long hair and the barber cut off my dreads all on right side and a few on the left too.

I guess they don't like Vietnam veterans just college preppies.

I had a picture of what I wanted she cut it the way she wanted I am practally bald never had my hair cut so short she seemed real I'll . treated me like a kid . I was a beautician in seventy and eighties never would I give some one a hair cut so bad .

Great clips in winchester tn salon 2016Angie is the one that cut it.

I know that everyone is unique in their personality, but a little effort in greeting can go a long way. I almost felt she was upset with me for being there. Or perhaps she is not working in a field that she enjoys.

I get a razor cut, and the sense of pulling or cutting with the razor was quite noticeable. When she completed the cut she blew the hair off my neck using a hair dryer while. My hair was not even combed.

I paid for her service and I returned to my car. Upon doing so, my white T-shirt was covered in hair. I stood in the parking lot of a shopping mall brushing the hair off my clothes so I could continue my errands.

I went to great clips in valrico commons plaza and I was waiting for more than half an hour nobody advised me about the waiting time. They were taking people without even noticed who was there first a couple of customers complained because they were there first and they attended other people that got there after them and they didn't have an appointment .

After tired of waiting I asked them when I will be taking care and they told me that I was next. When Yolanda was ready to take care of me the other Latina put another customer for her. When I complained they told me the same thing that I was going to be next. Very disorganized. What a bad experience.

45 minutes waisted and not even an apology

Got a haircut and was butchered on one side a bangs are not straight and to short. She kept cutting and cutting like she was trying to correct mistakes.

HORRIBLE CUSTOMER SERVICE: Great Clips online check-in feature does not work properly. Their toll-free customer service telephone line is not open during normal business hours, let alone evenings or weekends. The local salon is clueless about making the website check-in feature work and won't make an appointment over the phone.

Take your business elsewhere and don't bother with the aggravation of trying to work with these idiots!

I use Great Clips for a reason I thought that they did a fantastic job but evidently they don't I get my hair straightened because I have curly hair and I'm tired of the girls coming back in two days which they shouldn't Well the lady that does my hair in Liberty Missouri her name is Kayla well every time she does my hair the girls come back in two days she's supposed to be a manager wow bad when I go to Courtney I mean not Courtney Brittany when I go to her the straightening my hair will stay straight for 2 weeks I want to know why and

why your prices are so damn High I got charged $29 just to get my hair straightened when it's screwed up in two days you can call me back at 816-469-1600 my name is Beverly thank you have a good day

Took my daughter Grace in for a trim at Safeway East Colorado Springs. The stylist? Myra butchered her hair. A 5 year old could cut straighter than that! I want my money back !! My teenager is crying. I will NEVER go back to a Great Clips again!

The person who was about to cut my sons hair was the most rude person I have seen at the 2150 E Palm valley drive in round rock. Never go to this location. I will make sure the owner of this location calls me and talk about this issue and apologize

I received a haircut from Monica at the store in Agoura hills California and I was very unhappy with my haircut and it should have been a trim and the person charged me $18 and she spent like 2 minutes on my hair and she was very lethargic and not interested in even cutting hair at seemed her attitude is very nonchalant I've been coming here for many years and I was very upset when I left

Service was great, but went to check out and girl was having problem with printer. Had to give me hand written receipt, and the original receipt took forever to print, and that was very frustrating for me and the stylist.

I have been going to the great clips on Fulton Street in San Francisco, and have enjoyed both those who are there for a long time (Helen) as well as those who are there for a short time. " I checked in on line (it said wait time 0 minutes), came to the store 20 minutes later and saw two people already with haircuts.

Jackie asked me if I checked in on line and I said yes, but she failed to register me. Another party of 3 kids (and father) who indicated they had never been there before were registered. When the next seat was up (Jackie's), she said I would have to wait; she indicated the others had checked in earlier.

" I asked if she had a problem with "facts" and she said no. I indicated one of us would not likely be here the next time. This petty "power play" reflects poorly on the…

I am tired of having to wait for a hair cut while several people who have made online appt. they walk in and the are next even though I was told I have to wait a hour. I am have tried to get on the site, but haven’t been successful, plus I like to go to several stores depending on where I am that day.

I am considering taking my business elsewhere.

I went to the Bellevue location (Nashville, TN) around 12:16 pm today. I checked in Online using Great Clips app. As soon as I walked in, I saw my name on the screen, and a white lady verified by calling out my name.

Then a customer (probably named Flint) walked in few minutes later, another stylist named Marquita welcomed him, Flint asked how long is the wait (he did not check in online), Marquita replied "for you, it is 5 minutes," and after finishing hair cutting of another customer, Marquita broke the line and called Flint to sit on the chair, I was next in line.

I felt insulted and immediately left.

I complained a month ago, was told a stylist would give me a free service, she called from a private number, told me she would call back, , never did. Her names hope, I think they are all buddies, git mad because they turned me away, and I turned them in to their manager.

Never heard from them since. nothing happened the manager told me would happen.

O-2 in the simple task of having a flattop style @ your Norman, OK location of 1436 24th Ave. NW Suite 104E. ” Utterly a FALSE statement. Both times I informed the hairstylist I wish to have a flattop, maybe it would help if the stylist spoke fluent English.

This store is not being operated/managed by a professional in any way, shape or form. There needs to be drop-in inspections by middle management for accountability. This store SHALL NEVER receive a positive review from me, nor another dollar.

Kyle at your (great clips ) in Morristown tn. Is very rude and this time I told him that I feel like he is rude and he told my kids and I to leave , so we r leaving and never returning. Thank you

I drive my 87-year-old neighbor Naomi to get her haircut at Great Clips in Grain Valley, Missouri. She is blind and hearing impaired and does have hearing aids. On Tuesday, August 13 we arrived at 9:00 a.m. to the harsh words of one of the employees, "My gosh! You act like it's Black Friday or something the way you are barging in here." Trust me when I say Naomi was holding my arm for us to get in the place, and there was no fast pace in our stride. The first employee told Naomi, "Go sit over there." Unfortunately, with her blindness,Naomi thought she meant toward a salon chair. The employee barked, "No, not there! Those other chairs up front."

The second employee whom I have observed and interacted with in the shop was assigned to cut Naomi's hair. ( This particular employee has been…

Loved my job until young manager changed overnight. Was thrilled to be part of a winning team and was being treated with respect. Over months of establishing a nice following, suddenly things changed. too self serving to be in this business

Went to great clips in Hammond Indiana. My son needed a haircut. There were 3 people ahead of us which I understood. All clients were taken care of and we were next. The stylist cashed out the customer and when she looked at me I figured she say come on back. She didn't say anything.

I said ok what's a few more minutes mind you we were already waiting around 30 minutes. She was done sweeping and then she decided to go to her purse grab a cigarette and go out back to smoke. It was only 11am store just opened at 10sm no one else waiting but us and she felt her smoke break was more important.

Will never return to this establishment. That was rude and poor service!

Whenever a person sits in a chair at Great Clips, that person should be valued as a very important person. The conversation should be client-centered. But so often that is not the case. I, for one, time after time, have to listen to the the talk who of the one cutting my hair.

I've listened as they talked about their dogs, their cats, their children, their homes, their parents, etc. Now, all of this may be important, but it should not be loaded on the person(s) who are getting their hair cut. My point again: the conversation should be client-centered and not employee-centered.

One has to wonder if this is or is not part of their. I would like to see the beautician be more client-centered, more attentive to the persons gettin their hair done.

I purchased a tube of Great Clips Boosting Cream last week. This morning when I went to use it for the first time it literally exploded all over my bathroom. As it turned out, there was a tear in the tube both on the bottom and side.

This afternoon I went to exchange it and the very rude hair cutter said she needed the receipt. I didn’t keep the receipt because this is a product I’ve used for years and didn’t expect to need to return it. She shrugged her shoulders and walked away from me. At first I thought it was because she didn’t understand. There was a language barrier for sure. When I asked her to simply exchange it she turned her back on me and went to the back of the store. I asked for the name of the manager and she yelled to the front of the store, “No manager”.

It’s a $13…