Greyhound

I was on a ride from Sheridan WY and thru the blizzard all the way thru Montana no complaints but the ride from Spokane to Moses lake ruined the entire trip ! I seriously think that man should lose his job for the way he treated us all !

That bus smelledso bad and there is no dam excuse for that driver !! And bc of that ride I will never ride a dam bus again I’d rather hitch hike

Chicago Station has tge worst customer service and are very rude

On Friday, April 23, 2021 I traveled from New Orleans to Shreveport, LA. Upon arriving in Monroe, LA, I was told the bus would be late. I was supposed to arrive in Shreveport, LA at 5:45pm. Once the bus FINALLY arrived, we arrived in Shreveport at 9pm.

That means I missed the meeting I was to chair along with the dinner reservations I paid for and missed. Earnestine Bennett-Johnson; 5417 Desire Drive; New Orleans, LA 70126 (504-284-9458/504-301-8093) RESERVATION-CONFIRMATION 69018251

Bad service I left at 4 AM the bus left us in taxarkana at 10 AM and we where sitting there all day is 7:30 PM still no bus has picked us up

Greyhound does not practice social distancing, and that is mandatory right now. That is putting people lives on the line

I consider this the worst. but no chance. I used grayhound over the years. I will give them this they did improve to become even worse. to that I never will use them. Look forward to them out of business or taken over

I’ve been on the bus ride since 8 o’clock last night and it is now 22 April and I’m almost to my destinations for me which is Moses Lake my last transfer was in Spokane and the bus but I am on right now smells so horrible I’m bout to throw up and I’m not the only one on here complaining the whole bus smells like shit and piss and the bus driver is a fucking asshole

Family emergency occurred which I wasn't able to leave state my 3 yr old son had a accident I did contact grey hound the day of departure around 9ami was not given an option to reschedule at all I was informed that my ticket was non refundable.. may I please receive a refund or at least paoof my money of I knowen about rescheduling my trip I would have definitely some so imediatly instead of allowing 85 dollars go to waste and loosing my trip..

I was in Tulsa Oklahoma transferring bad to keep going up now or I forgot my backpack in left so I went inside the other box that I Remember by backpacks I'll come back to the other bus they didn't let me in to get my backpack and they left me they let the other bus go to all of the bars in baby and want me to go back to the next bus to get going up north

The people who are tending the phones aren't trained properly. They don't inform first time users of the cost of having to change the date after ticket is naught. Then I talked to 5 4 of them quoted me one price to change the day I needed the ticket.

I informed the person when I purchased the ticket I wasn't sure what day I needed it. Right then I should have been told a 20$ fee would be added and I would have waited. She only told me I could change it as long as I called the day before.

I will never use greyhound again.

My 14 year old daughter ws as able to buy a bus ticket to Texas from Indianapolis No I'd required. buy a bus ticket. At that point i lost my temper. The agent was very unprofessional and didn't handle situations well nor did she consider my emotions were running high. her.

so when your employees insinuated it was out lack of parenting I lost my yemoer My daughter bought ticket at 7:20 am without agent asking for ID The agent was described as black in forties.

I purchased a Greyhound bus ticket from Tijuana mx to cross into the united states. I bought this ticket for the convenience of crossing the boarder on bus rather than walk through because of how dangerous the boarder is. On Greyhound websight it states that when the bus arrives to the boarder you will be asked to get off with your luggage to be inspected by customs and to check immigration status.

Once you are cleared you return to the bus with luggage to continue across the boarder. This is not what happens. The bus that picked us up to take us to the boarder stopped in heavy traffic through our bags off and told us to get off the bus and walk the rest of the way which was about a quarter of a mile yet.

Did not give us direction on where to go.. my luggage was very heavy and hard to…

Today April 11, 2021 at 10:20Am , I arrived at my bus gate. My driver dropped me off at the gate instead of the appropriate drop off by mistake. The driver who was outside boarding passengers waved his hands and making gestures that we were incorrectly dropped off.

My driver moved the car to a more safe drop off so once I approached the driver along with my other passenger he continued to wave his hands and get in my face about the incorrect drop off. He continued to keep speaking to me about this and get extremely agitated as I expressed he needed to calm down as I am not from Massachusetts and I am not sure how this works and it won’t happen again.

” Then my sister who was the other passenger told him he needed to stop already. He refused and refused and kept discussing this. He then…

On April 9 2021 The bus driver of 86716 from Houston, Tx to Atlanta, Ga. Has been treating everyone like shit. She has been disrespectful to everyone and treating them like kids. She has actively contradicted the rules that she said.

She wouldn't let people use their phones if sounds could be heard from the headphones. She actively humiliated anyone and everyone. She tried to give a warning to someone for her facemask being off while she was drinking. She threatened to kick someone off because they spoke up and complained about the driver's attitude.

Then the driver threatened to kick them off in the middle of the drive if they didn't keep their mouth shut.

Super late, cramped up, employees are rude....mad at customers when they're the ones late. They need to give courtesy calls to customers so the customer is able to make a decision if he/she wants to wait for that scheduled bus, even though it's late, or if they just want the money back.

I purchased a ticket from greyhound online today 4/7/21 and needed to change it for an earlier bus. Well they werent able to help me because there are two different bus companies involved in taking me from Brownsville, Texas to Beaumont/ Vidor, texas.

But i also noticed that online once you buy your ticket and see your email the carrier taking me was Valley Transit Pool. And not Greyhound. But also online it state that they partner with many regional bus lines to get me to more destinations.

All i was try was exchange my ticket. So now they cant refund me knowing that there doing wrong. By not providing me greyhound services which i paid for.

Greetings and Good Morning! I'm filing an Formal Complaint Against Forsyth Downtown Greyhound Bus Station, Mrs. Logan an Staff Member was very Disrespectful too me I'd came from Pittsburgh, Pa at 7:15pm and the bus was supposed too be leaving I was supposed too reach my Destination at 9:45pm going too Macon, Ga but

I never made it because the Driver having an late Dinner and so everything was turned upside down, and so I'd too come too Atlanta are 4:45am and supposed too be leaving too go to Macon, Ga at 7:20am and so because I didn't want the same too happen again I'd showed her my ticket and she said too me very SARCASTICLY!!! GET BACK!!!

nd in front of the other passengers and I'm in an Wheelchair and didn't get any Apology the only thing that I'd got from her is she shaking her head?…

I would like to complaint about greyhound I booked a trip to Atlanta for the 26 I was suppose to arrive the next day I waited 12hrs for a greyhound driver I wasted money on a trip and my vacation got cut shorter because they didn’t have no one to driver in was people trying to shoot each other I will never ride greyhound again I paid 500+ dollars for terrible service

My confirmation booking #is 68758209. Riding from Fresno ca to Los Angeles ca Union Station. ScheduleGL16837 5:40am. April 5 2021. From the second I arrived and made contact with the driver he was so rude. Rude bossy and mean. " I proceeded to ask him a question which he ignored and said " bus is leaving in 2 minutes now".

So we come back with the bag tag and board the bus which didn't depart for about another 15-20 min. He was the rudest person I've ever come across. My trip was uncomfortable from before boarding. It was hot and he didn't turn no air on and I was to scared to ask in fear of getting kicked off the bus for any little reason.

I will never ride greyhound again. I will tell everyone I know not to ride greyhound and tell them to tell everyone they know and so on and so on. I…

My complaint is I pay too much money to travel with Greyhound I'm in Columbus Ohio bus station and you got people smoking drugs and you got people runnin.g through the bus station naked. I don't feel safe in this bus station there's no security and people are doing pretty much what they want to do I'm guessing their residents of Columbus Ohio but I am highly dissatisfied with the services here

the most terrible service you can find, never use it, it is a total mess, busses never go at schedule, additional wait time is hours! terrible!

Had a greyhound bus about rear end and cutting off multiple cars while driving down a closed construction lane south of Atlanta Georgia

Ms Breanna the desk clerk wouldn't help me becat I had a etiket . She said your almost late .. I'm senior citizen and a decorated air force retired veteran with a silver cross .. She kept telling me to go outside until I'm ready she wouldn't show me where the barcode was on my phone she said I'm supposed to know where all that is.

She told me that's not her job and she said if you don't hurry up you'll have to be outside to the whole night. she's just the most rude person I've ever met in my lifetime very inconsiderate to elderly's needs I broke my glasses on the ground and she said you just got to come on or you going to miss the bus don't worry about your glasses hurry up and

get on the bus then my medicines filled out and she just gave me the look of oh my God you know and I don't…

March 30, 2021 To: The Management of the Greyhound Bus Company From: Tyrone Bynoe This letter is an official correspondence of complaint against the bus driver of the scheduler GLI1109 on March 25, 2021. Simply stated, the bus driver was unbecoming of a professional motorist to represent a national bus company.

He was arrogant, defiant, and discourteous. He refused my entry on the bus, especially when I had a non-refundable ticket. This ticket is attached.

First of all, the bus driver was an hour late. The ticket reports the boarding time at 2:05 PM, but the bus driver arrived at 3:00 PM. I left the ticket agent at the station at Lexington, Kentucky. This agent’s name is Anthony Smith.

Smith informed me to board the bus since I had a small carry bag and a computer bag. The bus driver…

How is it corpus Christi bus station Texas and Brianna just started going on and on and on about how I can do nothing right I senior citizen I'm 72 years old having sex just out it's got to tell me you can't do nothing right you're horrible person I said you know what you're just a b**** starting to tell you just get out of the line if you don't like the way I talk she's just a meanest thing in the world rude considerate arrogance and

just to controlling woman who just does nothing but try to hurt people's feelings and that's what she did

On March 15, 2021, I was waiting for the bus from Cincinnati, Ohio to London, KY. The bus came from Detroit and the bus driver cancelled the trip because of two problematic passengers. She did not call the police nor asked Greyhound officials to cancel the trip to my knowledge.

Total CHAOS in the Cincinnati Greyhound Bus Station when this occurred. M. due to covid-19. Basically, I and about 70 other passengers were abandoned and put out on the street. 00 for a 3 hour Uber drive. 00 not to mention the stress of the day.

I did not cancel my greyhound trip, greyhound did. I am being penalized because of this. I have complained over the past two weeks and no one is responding or helping me. Greyhound representatives keep giving me other telephone numbers to call or to complain on Greyhound…

I'm 50 years old I ride the bus to look out the window the windows are all painted and stripes I can't see nothing electrical outlets don't work not enough room people steed bus drivers are rude on their take Greyhound again or my family

and went i do get off this bus iam going to the hospital...

Filling all seats on bus what happen to 6ft rule. Guess thete rules of convenience got all these rules for covid. But they cut corners at when it makes them money. I think greyhound should pay for me to get covid test and pay my lost wages for work missed waitng on test results

The employees are so rude. And they're only on their time never ever follow the schedule

On the 17th of March 2021 I and Devante Watkins left Sarasota Florida destination to Biloxi, Ms. during said trip the bus driver failed to give the required tickets for the two suit cases as required upon getting to Orlando FL.

the bus driver announced he made a mistake, "he should have given us tickets for our bags". This error was devastating to our trip because our bags never made it to Biloxi, Ms. upon arrival and upon contacting the station was told that they forgot to put our bags on the bus and they would be expressed to us Friday 19TH of March at 3:00 pm.

Upon getting to the bus station at the 3:00 pm no luggage! I received a text with pictures from an employee of my luggage and said they will be on their way. During this time we had to spend money to purchase everything down to…

Extremely rude customer service from your staff in Los Angeles,CA. Talking to customers like criminals. Black female announcements was mumbled and unclear. Couldn't even understand what gate she was referring to. After not providing clear directions and information regarding gate information.

She got on the bus prior to departure. She continues to be unprofessional. She made sarcastic remarks about how many seats purchased. And requested that items in seats next to me be removed. This action was discriminatory because the employee failed to Make the same request of other passengers.

Female Greyhound Employee didn't walk down aisle and count available seats. Hispanic male driver continuously yelled and spoke in an aggressive tone. Continuously made threatening statements towards customers…

Driver was very rude.On 3/22/21@12p.m. Regarding bus from Richmond to New York.Driver got very rude at me because she thought I didn't have no ticket because I gave her my reboarding pass.I did showed her my e ticket.Then I asked if this the right bus to NY she didn't answer my question.She was rude and talking very rough to other people on the bus.

This company has no respect for their passengers we were delayed over 5 hours and they have made no effort to remedy the situation. They also have no concern nor do they care. This is now the second time I have had a terrible experience with this company.

The first time the bus broke down and we were on side the road for hours and I had to call a ride with no refund for my incomplete trip. I will not be using them again.

request a reprimand for the staff on that shift and a refund of my fare

Good Morning. I booked a trip to NYC from Wilmington , Delaware. The bus was one hour late and none of the passengers were notified. My bus was scheduled at 4:55AM in the morning and the station was closed therefore we were waiting outside in the cold.

The bus driver did not apologize for his lateness. They should open the station 24 hours a day, so the passengers can wait inside in case of rain or cold.

I wish i could give zero stars workers are horrible even the website for ticket booking is horrible I spent my whole day stuck in an area i wasn’t supposed to be in because they told me id switch busses at said location but when i got there the worker gave me attitude and told me there was no busses going the way i was trying to go .

Left me sitting there like a lost puppy for 3+hours ,then as i call not even for a refund just to change the dates on the ticket i was told they were unable to and my ticket was now void

I am on the bus right now headed on i-5 North to Portland Oregon it is 9:16 in the evening I just stopped here in Oroville for a week got something to eat after people on the bus or not wearing a mask nor is the driver I asked him if everyone was supposed to mask. He doesn't know where what he said and he does not enforce it or believe it

This is a complaint about a bus idling at Walmart in Rockaway township possibly between 5:30 and 6:30pm late Tuesday afternoon 3/16/21. The bus was spewing thick grey toxic diesel fumes. This is a concern for the environment and the air space that I am forced to breath, and does not set well anywhere!

Who allows a bus to operate in this condition. It is unconscionable that we have to be exposed to toxic fumes attributing to cancer asthma and respiratory problems on top of Covid, etc. Are the buses maintained on a regular basis?

The owners of the company should be ashamed, and economics. should not be the equation. Its time to convert. Please let me know any informaton on same. There is no excuse for having to be around toxiins like this. I would appreciate any comments that you can…

I bought a ticket on line and called to verify . Not one time did agent say it was non refunded. My friend caught covid and was unable to ride the greyhound bus. I called to get it refunded was told no refund but a voucher. Unacceptable Greyhound.

Agent said go on line so he would be guarenteed a seat. Tried to get someone on phone customer services is inpossible. Bad business greyhound taken hard earn money for a ticket not used in the Covid disaster. Patsy Ontiveros

I left banning can. I finally arrived in Los Angeles to 8:30 and the bus to Vegas don't leave untill 12:30 am . I was expecting a four hour ride instead it's taking 19 hours and they won't give me a food voucher or a discount .

there is a snack bar here .. I'm not asking for alot . Just a 15 dollar food voucher would be great.. I don't know about you but I get hungry after 19 hours of waiting ..

It's inconceivable to me how they are still in business. This is my first and last endeavor on sending luggage ahead for me to pickup 14 days in advance and NO ONE seems to know where the baggage sent is located.

In an age where tracking is available and part of the the service. I have called since March 8th to find out the status of the shipment sent March 1 and stated to be delivered 7 days later, but here it is March 13, and no idea where this item is at.

The express people call the destination station every day since the 8th and no one answers. They put a tracer on it two days ago and the express people are closed and nothing is s done until Monday. My opinion, use another carrier, these people are negligent and la di da I don't know type.

Pay the extra and save yourself some…

I use to be a driver for Greyhound. I cant believe once I reported the sexual harassment (from my Trainer), to Tasha ( with proof), she advised me to just quit. My phone number is: 678-857-5400

I've purchased a round trip ticket from Vegas to phoenix. There was a mistake that was made on the day so I called back within minutes after the purchase. Customer Service had informed me that I could get a modification since it has been less than 6 hours.

I needed to go to will call because I had a password on the account. I went and was ruly told Ithat I don't care what customer service say. Then he just push me off to the side to help another customer. Not physically. Ignoring me.

00 and he said I couldn't pay on card I had to pay cash. Not a problem I called customer service next day and changed to e ticket. The bus tire blows out on the highway and we get stranded on the side of the road waiting for another which takes 4,5 hours. I get to my…

i dont feel that I should have to pay for another bus ticket for something that wasnt my fault and since the drivwr didn't wait for anyone to give him there ticket. i feel I deserve a refund even though I know I won't get one.

Cov19 no one follows the law no mask and over 20 people on the bus my trip was very awful

Im a severe asthmatic and was going to travel by greyhound until the rep told me... I get a reply from someone telling me: In regard to your concern. Customers will be required to wear cloth face coverings while boarding and on board all buses though out your entire trip.

Passengers we not be allowed to board the bus without a face covering. Suggest you reschedule your trip to ensure your safety and the safety of those around you. Once you’re feeling better, we’ll be happy to welcome you onboard First of all I will never FEEL BETTER as she seems to think.

and its not going to happen. if there is no refunds and the company REP. not me

my friend was traveling from fort Collins to Amarillo Texas and the bus driver was very rude and discourteous and when they got to Pueblo he refused to allow my friend back on the bus my friend is stuck in Pueblo since last night I want to get this resolved as soon as humanly possible customer service of Greyhound is a joke

My name is Kimoni Stephens and I have a trip with greyhound that was canceled and then rescheduled and when I called to make a complaint about how I was upset about the rescheduling and that I had to have a longer trip I was then basically told that since I had rescheduled my trip that I couldn’t make a complaint. this is not the first time I’ve had an issue with greyhound and I keep spending my money with them I just expect better customer service.

I was scheduled for a 5:55pm bus to nyc bus never showed up no one was in booth 57882273 my customer number no bus to nyc on the transfer in Norfolk I slept outside it was a mess I was on the phone for hours customer service treated me bad