Groupon

I purchased two groupons, 1 for myself and 1 as a gift. The groupon was for 2 tickets to City Base Movie theatre, & 2 $10 concession vouchers. I went with my young Daughter. I had no problem redeeming and receiving the tickets for the movie.

I was given the vouchers at the ticket counter, but when we went to use the vouchers for food, we were told we could only use one. I had to get in another line to use the other for my daughter. A big inconvenience.

I spoke with the manager, because the Groupon only stated I could only use one groupon at a time. She stated that the voucher only allowed one transaction per visit. I believe this is a misrepresentation, and they didn't tell me I could only have 1 movie ticket per visit, so what's the difference.

If this isn't cleared up, I will no…

I have been using groupon for a few years. i bought a voucher a few months back which is just going to waste i called groupon to see if they can return my voucher and instead of giving me the money back if they can credit me so

i can buy something else from groupon but the representative polly refused to help me and was rude over the phone! i have also been using livingsocial for a while now and never had any problems with the customer service.

Im not going to buy anything off of groupon anymore! it sucks they lost a customer but i guess they just dont care since they have new customers nationwide!

I purchased a groupon for a company called Photobarn to get some photos printed onto wooden blocks. It seemed like an awesome gift idea and the priced was reasonable for the product so i ordered 3. I get charged and as promised received three codes to then use on the photobarn site.

Well, I complete the first order and use the code, so far so good. When i tried to use the 2nd and third codes however i got errors. After some seriously frustrating attempts, i decide this is no longer the feel good project i was trying to do and decide this is just not for me.

So i contact Groupon and had the WORST customer service experience. The rep who would only tell me that her name was Christine G. CG listens to what i have to say and then puts me on hold for 20 minutes, (i'm not joking) without so…

I bought a Groupon for a restaurant a few months ago. Before going to the restaurant, I did a Google search to see what others had to say about the restaurant. There were many reviews, UNANIMOUSLY negative, citing horrible food and bad service.

I would have still tried it, but the Groupon was only good for sushi. Now, raw fish has to be extremely fresh, and complaint upon complaint said it was not fresh, had off tastes, or was inedible. Rather than risk getting sick, I wrote to Groupon to ask for a credit towards a future purchase.

I was not looking for my money back, just a credit to use AT A restaurant with safe food. They said no twice, they would rather I go eat the food, get sick, and THEN complain and then they POSSIBLY will think about a refund. What a company.

I have spent…

Nov. 16 I received an off on My Groupon, at the top of the page was an offer that said "You have a $5. discount to use on any groupon deal of $15. or more. Offer expires Nov. 20. Discount applied at checkout.

" I bought a $25. D'Amore Pizza deal, but no discount was taken at checkout!!! I felt frustrated and duped could not see anything to do on the sight to correct this. So here I am complaining. I would appreciate some way to correct this. Sincerely, Rita Shockley

Groupon's website indicated that Hot Mama in Roseville, MN was offering 3 body contouring sessions for $149, a $1,200 value. When I went to my first session, I asked her if each session regular price was really $400, and she said no.

She doesn't know why Groupon states that. She said regular price for three sessions is $199. 5% discount I was expecting, I actually only got a 25% discount. Knowing that, I wouldn't have bought the Groupon.

I purchased the above from a recent promotion on Groupon. The heads were advertised as 'Braun' toothbrush heads which at the very least would in my mind mean they are toothbrush heads for Braun toothbushes. The heads do not properly fit any of the Braun tothbrushes we have - they have to be really forced onto the toothbrush so hard that they cannot ehn be easily removed without breaking the new head - I removed one and

the inside of the toothbrush head remained on the metal toothbrush and the outer part of the brush came off. These are in my mind inferior quality toothbrush heads - nothing like original Oral B heads for Braun toothbrushes, do not fit (or fit so tightkly they cannot be removed without separating) and I just wish the product had been tested first.

Please advise how I…

I have written you about this before, but never heard from you. I bought 2 groupons thaat will not work. One is for a windshield 29.00. I was excited because I had a broken windshield that needed relacing ap, but when i called no ne answered anad the answering machine was full. So-nt able to get that windshield when I needed it.

I bought a christmas card groupon from zazzle for 29.00 that was for 75 christmas cards plus postage. When I tried to use it although they do offer postge stamps designed for the cards, this is NOT included. The man told me it should have read shiping not postage. That they would send the cards free. Told me to conntact you for a refund. please get back to me asap. The card on is about to exire.

I have order a tomato watch in October. After 6 weeks I did not receive it. They told me do deliveries week 7 and 8 . I did not receive my watch. Phone them, they do not have (Hold the line 30 min before somebody ansered the phone).

They will replace it with Levi watch and promised to deliver within a week. I am still waiting after a week. They do not respond to my emails. I tried to phone, have to hold there are 59 calls waiting. This is crazy!!

I dont now what to do any more. It seems like they dont want to help me. They have my money and now they dont care about helping me!!!

I purchased a Goupon for a complete detail for a car for Da Kine Mobile Detail. I made several attempts to make an appointment. They finally called me back and left a message for me. I again made several attempts to contact them, one of hte numbers had been disconnected. When I finally was able to speak with someone, I made an appointment.

The first appointment I made, I had to call to find out why they didn't show up at the scheduled time. They said that they were delayed. I waited a couple of hours and called again. They told me that their guy was locked out of where they keep the equipment and they would be further delayed.

After another hour, they called me and told me they would need to reschedule, which we did. Second appointment, they texted me and told me they needed to…

I had ordered 3 pairs of earrings on Groupon. After I paid online, I received an email says that my order will be shipped 2 to 2 and half weeks later. Since I am leaving in 3 weeks, I don't think I can receive my order before I leave, so 3 minutes later, I contacted Groupon on their website via" contact us" requesting cancel my order. Nothing happens, a few hours later, I sent an email to their customer service requesting the cancellation of my order, 24 hours later, they replied saying that due to the big volume of the orders, they will have to extend the response time to 48 hours which is fine with me.

However, I received two emails after 3 days saying that they can't proceed my cancellation because it was after 2 hours of my purchasing. It is bot true, I tried to cancel my order 3 mins…

2013had a email 36 days to redeem your voucher, reminded my kids to book when they tried, they were told they had to book befor feburary on the voucher there was no mention of this only blocked out dates. they couldn't book.

When i rang groupon i spoke to a manager Mark id 8408 who was rude, and nasty and said bad luck you have losts your money on the other page in fine print was book by feburary, as i said on the voucher its not printed i have it in front of me. 2013 you have my money.

I don't think he was doing the right thing groupon sent a email reminding me 36 days to REDEEM my voucher, but he wouldn't let me. At this stage I will never use you again and all my friends, daughters & son friends on face book will know we feel

A. comedy show in Las Vegas. The night in question my husband got sick, he has cancer and we could not attend the show. I called groupon and they refused to refund my money and insisted that I should of read the small print.

In the past when I could not use a groupon they always refunded my money and now they will not and they lost a customer. How come in the past they always refunded me? If I had known no refund I would not have bought it in the first place.

30 for the meal for 4. WE have just had the meal. 00 a head for the 2 courses offered. Therefor the groupon offered absolutely no saving at all from the true cost! This groupon was misleading and clearly misrepresented the value offered.

)I look forward to your comments yours j macdonald,

My son bought a massage gift for me for my birthday and the company, From Within Massage & Wellness Center, will not return my calls. On the website to book an appointment there is "no availability" for weeks. I have called several times over the past few weeks and left messages, emailed a message to call me and have constantly checked the availablity on line for an appointment and it reads "no availability".

It expires tomorrow, this really seems unfair. I would like my sons money refunded immediately. I can be reached at 760-213-2920.

I purchased a coupon from Groupon last month for laser treatments at Laser and cosmetic surgery center (2000 Wilshire Blvd, Los Angeles, CA). I called them to make an appointment and they gave me the appointment for 12/11/12 and I took 32 hours off from work I order to travel to Los Angeles for that appointment.

Then the company called me that same day while I was on my way to my appointment to cancel me with total disregard to the time away from work that I lost without pay. They said they would call me back but I have not received another call. Today I called the office Manager to follow up and she said no appointments were available for the next 2 months.

She was very rude and stated I could get my money back from Groupon. I found that comment to be very sarcastic as I am aware I can…

I purchased a Groupon for two nights away with breakfast at the Sutton Staith Hotel in Norfolk as a gift for my Son and his wife. They arranged to stay between Christmas & New Year on 27th & 28th Dec and after a very stressfull period in a busy year were looking forward to a nice rest in what looked like a nice peaceful location.

On arrival the outside of the hotel looked lovely, but that was where the dream ended. The hotel was obviously being worked on as there were holes in the wall and paint flaking in the room that they were allocated, and although the bedding was clean, the hotel in general was dirty and smelled of stale smoke.

However the food was good and after spending some time in the bar they went back to their room to rest but sadly that didn't happen on either of the…

i purchased a Groupon for Twin City Furnace Cleaning. The appointment was for 4-6 pm on 2/16/13. They did not make it that day and when I called I was told the technician was still at another location. I rescheduled for 2/18/13.

The technician came, but I was called at the end of the appointment time and told that he could not turn the furnace back on. they said I had a strange thermostat on it (it is just a humidifier). They asked if I had service plus -- no.

I ended by saying that I have never had a problem with the furnace and they couldn't just leave it off. and was told the technician had left. I was also told that they thought I was trying to "take" them, that it was cool in the house and basically that the furnace was broken. Unbelievable.

I left work , turned everything off, and…

Have been trying to contact Groupon for almost two weeks regarding getting money back for a Groupon I purchased in November. Already spoke with the business whom I purchased the Groupon from and they said they would also call Groupon to have them reimbuse me but Groupon will not respond to my e-mails at all. There is no phone number to contact them and their e-mails keep saying they will respond within 24 hours and they are not responding.

I bought two groupons for a zombie mud run that included food, drinks, a flag belt and a shirt. The zombie obstacle mud run had no mud, no obstacles and barely any zombies, no music, shirts or food and any organization at all.

I pretty much paid $30 per person for runing around the park by ourselfs. This event is the biggest scam I have ever seen, I use groupon all the time but unless I get a refund of my money, I don't think I'll ever use it again or recommend it to people.

Good Day!! This a complain regarding my order for the deal "Photodigitizer starting from AED 429, including delivery fee". I have placed my order since 22nd November 2012 and the same has been charged to my credit card right away. But demanding for payment right away was ok with me because I trusted Groupon and its credibility to deliver.

Kindly be informed that despite my numerous follow up ((#154790) , the said item has not yet been delivered to me. You promised the item to be delivered within 3 weeks. I waited patiently despite my hesitations that I have paid it. I keep calling every week and your customer service keeps on saying that I should call the following week to make a follow up. Now its nearly 2 months and yet there is no clear answer from Groupon. Is this kind of scam?!

This…

I purchased a groupon from my computer,to get my carpets cleaned, by wng services ltd,i am fed up phoning them,i have left 2 messages on there answering maching,asking them to ring me back,i bought this offer well before the end of year 11,i phoned today again and still an answering machine,thats been about 6 wasted calls,i now in the last week have been trying to e mail groupon, to no avail,i have been phoning them ,and hanging on in a queque that doesn't get me anywhere,but a massive phone bill, i have phoned twice today and been on phone for half an hour or more each time,

i was that fed up twice i have given up,it's turning out to be really expensive,i don't want my carpets cleaned now''' i just want my money back,i will be deleting them from my computer,i couldn't say a good thing…

Because you have decided to drop gun shop owners or anything having to do with guns, I insist that you no longer contact me with offers. I will also encourage all my friends to drop Groupon because of your political actions against the 2nd amendment.

In the end we all have rights and so does Groupon, but because they no longer feature daily deals for ammo or guns, I have the right to refuse to deal with Groupon again and to spread the news to all my friends and family online.

I purchased a product online on the 4th of December and paid via my credit card but when i tried to track it via the groupon website it stated i had no purchases. I emailed groupon and they said i will have to send proof of the purchase.

I explained i could only get a statement on the 28th which I did and replied to the email requesting this. i still have not recieved any response from groupon and i would really like my money refunded seeing as my purchase can not be located.

I purchased a VIP s eason pass to include 4 rounds of golf and 10 lessons. according to Groupon the voucher expiration date is 3/6/2013. When i contacted Falcohead in Dec to redeem my coupon i was told that Groupon had errored and the expiration was Dec 2012 not March 2013 and i could contact Gento (not sure of spelling)1-888551-0612 to discuss the issue.

I was told i could replace the grouon for a golf club. I explained i dont know how to play golf so i don't want a club. I was told the message was given to Mike and he would call me back.

I have called numerous times and now all i get is voice mail and no return calls. 00 to Sally Barto 121 Snapper Lakeway Tx 78734. Phone is 512-261-5543. thank you!

I have purchased two vouchers from Groupon in December 2012, for a Harley Davidson bike ride. I have cancelled them same day, and have only received on refund. I have purchased two vouchers from Groupon in December 2012 for Le Fish Spa, when I tried to book, I was told that the vouchers was cancelled.

I then asked for the refund. It is now almost 3 months, and I have supplied them with all the voucher details, phoned them emailed them, all I get from the is a email, saying "your refund will be paid out in the next three days".

I don't know what else to do!!!!!!! so fustrated.

I recently bought a Groupon for nouveau semi-permanent eyelash extensions & brow tidy for £20 at Celebrity look sheffield. This was on groupon in november 2011. I called to arrange an appointment & was told due to christmas they were fully booked & the earliest appointment was on January 9th 2012 which I booked. On the day off my appointment I receive a tex saying due to personal matters my appointment is cancelled & they will ring me to re-arrange. I didn't receive a call back. I rang back again to arrange another appointment which was made for january 17th 2012. I went to the appointment which wasn't at celebrity look as advertised on Groupon but at a fitness place.

I rang the office & her mobile number no answer. Eventualy the lady answers her phone & says…

I recently purchased e-lites (electronic cigarettes) on Groupon, when I was checking out I made a mistake with my Visa password probably because I use PayPal so much I got mixed up with my password. Anyway as I had used the voucher and my purchase hadn't been accepted my Voucher was deemed used. I got in touch with them and explained but no reply, I would advise anyone to be very careful when redeeming the voucher or else just stay away from them. Terrible way to treat a customer.. I won't be going back.

Groupon's makes there sales staff lie to potential clients to get your confidence and business then screws you. I signed on thinking we would sell 100 deals the sales person let it go to 204 deals which is killing my business . When contacted all you get is well the contract didnt say…

To Whom it may concern, unfortunately my dates may not be exact. In the month of February 2013 I attempted to purchase an item which Groupon had on offer the item Tog Quilt. Whilst trying to purchase the item I encounter problem with the groupon code and unfortunately the item was purchased at the full price of £80.00 aprox.

The next day I contacted yourself (groupon) and explained the situation, I was advised that I would have to liase directly with the company to obtain a refund. On this I spoke with the company in question and was successful in obtaining a full refund.

Last week I then had a conversation with a lady I believed call Kysta (the lady who cancelled my groupon) I tried to explained that I wanted to ensure that I had not been charged by groupon as I had not received the…

I purchased a voucher for the above shop at a cost of £15, for £40 worth of treatments including lip & chin wax, eyebrow waxing & shaping, eyelash tinting and false eyelashes. I went to the shop on Saturday 10th September, I did not have the lip & chin wax, the eyebrow wax was only a wax and no shaping. The eyelash tint was done but didn’t look any different. At the shop (Patsy) told me that the glue used for eyelashes would only last a week, which was no good as I was going on holiday for 2 weeks.

I had to pay another £10 for special glue so the lashes would stay on longer. I didn’t have part of the treatment and it would normally be £40+, so why another £10 so the eyelashes would stay on? Surely I should expect them to stay on for £40? I paid the extra £10, so…

I purchased a Groupon and did not realize it had an expiration. I thought all Groupons still had the original value paid. I guess that is not true. I tried to use it at the Merchant and was told I could not.

I was embarassed as I was completely unaware. I already requested a refund and was told that is the policy. I am hoping you reconsider this as you are going to lose a good customer over $29.

When my husband and I asked if we could order off the regular menu we were told it was a special groupon meal. 00 for the two of us, but trust me, it wasn't. We have been eating at Luchita's for over 20 years and this meal was the worst we had ever had.

They would not allow us to order off the regular menu and of course the actual copy didn't say it was a special menu. It did say a Prix Fixe--but how in the heck were we to know what that meant.

It said it included two entrees, etc--not mentioning these were entrees that aren't even on the menu. We have decided never to go back there again. I was up sick all night long, too!! My husband didn't even finish his meal.

He said it was horrible. 00 we paid thru Groupon. I will be extra careful to order any Groupon restaurant items in the…

I purchased a voucher for a meal and game drive at The Cradle restaurant in Muldersdrift. The Friday before my booking I got a call from the restaurant saying the special had been cancelled and I could not use my voucher, therefore I would like a refund for my voucher.

I have emailed about a refund but no response and it has been more than 7 working days. I tried to call Groupon on Thursday 28th March 2013 and I was waiting for 13 min and when I was told I was first in line a voice said that systems are offline and

put the phone down, this is shocking service and would like some sort of response from Groupon’s side to let me know what is happening as I am not wasting more of my money on your incompetent call centre. A response would be appreciated and expected.

Please please review groupon new refund policy. Maybe it's just this particular rep, but she seems to be banking on the possibility that I don't read their policy.

I called groupon for a refund (I changed my mind within the stated 7 days) - after they didn't reply my email after 2 days, but the customer service rep initially told me that she couldn't  refund me just because I changed my mind. When I pointed out that the stated policy did not make that distinction and I can do a refund if it's within 7 days, she back-pedaled a little and said she can fix this on a case-by-case basis, and in this case, she will refund it to me as Groupon credit. Again I insisted that their policy allows for immediate refund back to credit card, and again she back-pedaled (and sort of panicked) and told me…

I bought a groupon for an ereader through you for an ereader from hipstreet.

first of all the company is located in canada, second i have never been able to download a driiver for this device I have called them tried live chats email no responce. so now here i am with gift that i am unable to give away because i was unable to get a driver there for unable to download any books for christmas i is such a great gift to look at but

truly unable to use wow what a derl money down the drain no refunds no reader.

I purchased Groupon's daily deal after hearing about it from a friend in early 2011. I made reservations at Dalice Elizabeth Winery for Rustic Italian Cooking Classes with 2 glasses of wine for January 28th, 2012 at 11 a.m. I spoke to a gentleman, unfortunately I did not write his name down, who told me I could also come with 2 additional friends and pay $95 for both which was the Groupon rate. We arrived at 10:45 this past Saturday after I called repeatedly the week of the event to confirm with NO RETURN CONFIRMATION.

The vineyard looked very uncared for, and no one was there....in fact the kitchen where we most likely would have had the lessons was in complete dissaray! I would like a refund of my monies ttotaling $94 dollars or a credit to my Groupon account. I purchase reasonably…

I purchased a photo shoot with Portrait Scene for "$29 for Holiday Photo Shoot with One 8”x10”, Two 5”x7”, and Eight Wallet-Size Prints ($149 Value)" It shows a child sitting on Santa's lap reading a book. When I called to schedule an appointment I was told if I wanted that photo scene with Santa it would be an additional $25 and they would need it BEFORE they can schedule the appt!

I am very mad because the picture shows a Santa and it says NOTHING about an extra $25! I want a refund because that is NOT what I ordered! There is nowhere on the groupon site for me to find out what to do about this?

I have made a few purchases but later decided to return but the customer service advised me that I cannot have cash refund, they can only offer me credit on my account. 01. As per your "Groupon UK Promise", I want my money back to my credit card! Not your credit!

I cleaned for a company called Enviropro who in writing promised me $40. They will not pay, will not respond. The cleaning job came from a coupon from Groupon. The client sdaid he bought the coupon through groupon but it was supposed to be for a different company but that company sent Enviropro the business.

In turn Enviropro is scamming cleaners to work for them saying 1st clean will be free but the client them becomes their client. I worked a pasid job, not a free one and have yet to be paid(since 10/30/12) or even answered. com.

I spoke to 2 other clients who said Enviropro was not who the coupon was for but they were contacted by Enviropro for buying the coupon and they were not happy. Can you stop these rip offs?

Bought Groupon voucher for 8 O spa collagen face masks. Applied online in July to redeem them. Had to fill in complete membership form in order to get goods I had orderered (this wasn't advertised as part of the deal). In addition I was offered eye masks which I also purchased. One month later, nothing, except virtually daily advertisements for 'O spa' specials but no vouchers. My daughter eventually contacted them and she too was coerced into completing the 'O Spa' membership form online.

Called them, nothing..... wrote to them.... nothing. Except now both myself and my daughter are indundated with ads from O Spa but still no goods that had been paid for three months ago. Got in touch with Groupon who also contacted them and was told 'out of stock but will be supplying etc'. I told…

I accidently bought a getaway which I tried to cancel during the three day period. I emailed and I called each of the three days with no response. I spent 82 minutes on the phone during the second day with no response. This is ludicrous!!

I purchased a digital handheld camera for my daughters christmas back in November & a pack of glow in the dark pebbles for our garden, none of which have been delivered. I have emailed groupon & also tried the live chat service to no avail.

None of the communication attempts I have made have been responded to. Given that I paid for both items on order, I'm out of pocket & a very unhappy customer.

We are currently on our trip, we bought 2 tickets for £89 to Dublin, hotel and flights, we specifically chose it because of that price. We looked into it and the hotel was in perfect position, we're both 21yr old females. ).

And we were to pay £60 extra for a different hotel and the dates we were after. After discussion, we decided a refund would be better as we couldn't afford that and to eat/do things whilst here. He said he'd forward us to the refund line but never did.

We rang back hours later and he told us we would not be able to get a refund because he has a 'service' to make his customers 'happy', and offered us more options on the trip. He found us…

I ordered a steam mop and two solutions of cleaning product from groupon . They said it would arrive in seven days . I made a complaint when it did not arrive . I got a reply saying I will not hear back for at least a week !!

Rubbish service and customer relations

I received a Groupon gift card for Christmas. When I tried to use it the tape over the PIN is ripping the numbers off making them unreadable. I have sent pics of the front and back of the card including pics showing the PIN numbers sticking to the tape as it peals.

I can not be the only one this is happening to. And for the last moron I spoke with, its a gift card. No I don't have a receipt because it is a gift card. That is why it is called a gift card.

I have called 3 times and sent 5 emails. It should not be this hard.