Groupon

Refer to ref# 1203147, purchased and order confirmed on 21/12/15, has been writing 9 complaint emails asking for the purchase status, no reply after 7th Jan until now! Called to Groupon today, and I had been ask to cancel the purchase or continue wait?

After almost a month of waiting? Very not satisfied with the very super "efficient" reply and solution provided.

I purchased two groupon deals for Woodborough Hall in Nottinghamshire one for £39 and one for £29 but i have been billed for three deals two for£39 and one for £29. I have continually tried to contact groupon by phone and email but to no avail.

I am informed on the telephone that Groupon lines are open 12 hrs a day this is not true no one ever answers. I hope you can help me to reclaim the £39 that i am owed.

00 as a gift for me in October 2015, Voucher ABA5FD2741 Groupon 0010073EFI at Sackville Lounge, Sackville Street, Manchester M1 3WF. I have just tried to telephone in order to make a booking but have been told that the line is currently not in use.

Further investigation suggests that the company has gone into liquidation. Is this a scam? Please advise how to contact the Groupon corporate department as this regards a refund.

On November 30, 2015 I purchased a Sony Playstation Gold Wireless headset. Order no. 428025993. I contact customer service on December 17, 2015 because I have not received by purchase! I was told that my issue was being referred to another department and that someone will contact me within 2 business days. On December 22, 2015, I called back because I hadn't received the product and/or any communication from Groupon (as promised). The gentlemen again advised me that my issue is being transferred to another department.

I asked to speak with a Supervisor and was told that no one was available. I asked for a name and telephone number of a Supervisor and I was told that information can not be given out! After several minutes I was given the name James Reed, who was too busy to speak with me a…

I have not had any replies to my complaint emails at all from Groupon customer service. have requested receipts for the goods I have purchased for warranty reasons. Why or why do you lot not even reply let alone the phone calls.

I want receipts for all the goods I have purchased or I will cancel my membership and avoid Groupon ever again.

Myself and father in-law pursued a Groupon voucher for Loch Lomand Killearn; 2 nights stay with dinner both nights and bottle of wine and breakfast. But sadly our meal on the first night was so bad we could not go back the second.

not one of us could eat our meal, my husband ordered the lamb with dauphinoise potatoes and they brought him smash potatoes. I ordered langoustine scampi, it come out as small bits of uncooked white fish and chip which were INEDIBLE a spoonful of grease came out ONE chip, which I showed the waitress, mother-in-law's chicken was bone dry and

also inedible, so was my father in laws fish, I had to ask for the waitress to come over after sitting with dirty plates in front of us for 3 quarters of an hour, there was only one waitress on doing food service, bar and…

28 from Groupon. I had not made any such purchase, and requested a refund. I received a email requesting every minute detail of the transaction which I returned said information at once. I did not receive any more correspondence, and waited for my next Visa, and was surprised that I still had not received a refund.

I find the lack of concern on the part of Groupon corporate offcie disturbing. This has certainly made me more aware about checking credit card statements carefully. I would hope to find the refund on my next statement if you have had enough time to analyze the error.

50 , the house was empty, when I arrived I found that the driver had been and left again, what is the point of giving me a delivery time and it is not kept, then my next date was today the 11th, had a phone call to say there was problems with the delivery lorry as yet have not been given another date and time, I am not happy about your delivery service, I am waiting for my bed, sleeping on the floor.

Logged on to Groupon and found something nice. I have paid for an item over a month ago and still nothing delivered to me. I have sent lots of emails to tell their support line about this to no avail.

To this date I have only received one email back over a fortnight ago which asked me to allow 7 days to be resolved which it hasn't, no more answers to my emails! I would not recommend this company at all, customer service is everything.

I am attaching the screenshot below of the form, although it does not work it seems!

I would give them a zero complaint rating if possible. After offering a groupon for a product I purchased two different products. Neither are available at the price I was offered and now they won't refund my money. I keep getting the same answer from everyone, never addressing my problem.

They have my money but refuse to refund it. The company Canvas On Sale will not refund it as it was purchased through Groupon.

I ordered a 'Premium Swag Bag For Her' and I am thoroughly disappointed with it. 3 of the items inside are the same in the Standard bag I ordered at the same time, how can this be right?! I wouldn't class anything in the bag as Premium, especially as I paid double the amount of the Standard bag!

I feel extremely let down and disappointed with Groupon as I use you a lot for deals on goods and activities. I wish to have a full refund for the Premium bag as I feel it was not value for money.

They fill my mailbox two times every hour: overkill. Bought a simple $14 book safe and they had the nerve the following day to send me a warranty for basically a cardboard box @ a cost of $5.95 for two years! NO customer service or feedback works.

I purchased a Swedish massage and have not been able to reach the provider by telephone at either number listed. I am very frustrated at this point. How do I proceed by filing a complaint? I contacted Groupon and it has been more than a week and i have not received a response to my inquiry.

Why is their contact information so difficult to find?

I purchased a "deal" consisting of 6 bags of Snyder's Pretzels for $19.99 on 6-2-15. The order arrived on 6-5-15 and I noticed all of the bags were past the "use by" expiration date of 5-23-15. I communicated to Groupon via a live chat and they said there is nothing they can do about it because it is a non-returnable item.

I ordered a computer using Groupon. It arrived with a damaged box. I asked the driver how it happened and he said he didn't know. I set the computer up and it didn't work. I have tried on numerous occasions to get in touch with the supplier who hasn't been very helpful.

I paid a lot of money for this item and want something sorting!

Re: alpha health in Greensboro NO

I have had nothing but problems with the older lady staff member. She first stated I could not get my massage because I am pregnant. She made an appointment over a month away, against my wishes, and assured me she call me a few days before. I am out of town because my father is ill. He has been in the hospital for over a week. Yet I got nothing but a lecture from the older woman that it is my responsibility to make it to my appointment.

I must say, that she too, tried to get me to buy into their diet program the day I met her and when I met with the chiropractor, not an M.D, he stated he uses HCG hormones, a pregnant hormone, to get people to lose weight. I stated but I'm pregnant and was advised by the chiropractor and the older lady that it was safe. I…

I ordered an Armani watch for my dad's 60th birthday, after 10 days I chased the order up and was told they cannot find the order. I was then told the order had been placed again and had to wait another 7 days even though his birthday had gone I accepted this.

I came home today to find the completely wrong watch has arrived!! and was told it would take another 14 days to get a refund. I find the service I have received totally unacceptable and will put me out of pocket, and he still has yet to receive his 60th birthday present.

I have lost total faith in Groupon for not doing more to help.

I made a reservation at the Bevo Mill for last Sunday morning and got sick and could not eat anything, so I called the number listed on the Groupon that morning. A phone answering machine picked up my call and said the messages were full and to call back on Monday morning. I tried to get another phone number for them to no avail.

When I called back around 9:00 a.m. Monday morning, I talked to a couple of people before reaching the manager. The manager told me that he had been answering the phones until around noon on Sunday, and that I had not called and that the answering machine had a message that listed an emergency number to call. He said I was telling the truth and that he was charging my credit card $25.00. My husband called the manager back and told him that he had been sitting…

I bought a $200 Groupon for Dermix Institute on Davie Street in Vancouver, BC through your company. I had the initial consultation with them where they made me pay an additional $250 to get the products I would need for my Fraxel appointment which they kept canceling!

I finally went to my appointment on March 26th, 2015, and I showed up but no one was there. Someone came out of the company beside them who told me the Dr was charged with fraud for impersonating a Dr as she did not have a license to practice.

I want my money back. Surely Groupon should stand behind the companies they advertise. I am extremely unhappy about this.

I would like an answer to my complaint. I reached out to contact Groupon customer service department with no answer. Who do I have to get a hold of to reach help with this company?

somehow, my account was deactivated. Then, I couldn't get onto the iPhone Groupon app, which means you can't do ANYTHING, including use your Groupons! Then, you can't find a phone number to call them! THEN, they put you on hold for, I shit you not, THREE HOURS!

I spoke with one douche after 1 1/2 hours on hold, and he knew nothing whatsoever, so he put me on hold again, while knowing (Okay. He knew ONE thing. ) that he couldn't help me!!!! Pretty sure I've never been so irate at a company in my life......

We booked a hotel stay with Groupon 28/3/2015 at the countryside express hotel Northumberland went we got there the smell of damp in the building was overpowering and there was no heating at all it was freezing and it was very dirty the Indian gentleman behind reception was very miserable and made me my wife and I very uncomfortable by starring at us constantly so we left without staying and we are now very unhappy with Groupon for misleading us too believe this was a decent hotel

Stopped using Groupon about 1 yr ago as every time tried to go into my account, kept saying password not accepted, took forever to change it. 3 months ago set up another password, ordered few things which I got, ordered vouchers but cant print off, saying wrong password and no account, tried to reset password 5 times, I phoned up, they said will solve problem, 3 more attempts to reset password, nothing, cant print vouchers off which may have expired, all I want is to be able to get into their site, reset my password and hey presto.

They are not the easiest company to work with and trying to get information is worse. WHAT DO I HAVE TO DO?

I purchased a subscription to Pittsburgh Magazine on 1/31/15. To date (3/28/150 I have not received the magazines and the number given on my groupon charge receipt is a constant busy. How do I get my money back or get the magazines?

I ordered 2 items paid by credit card and never received them numerous emails got me no where. Please tell me now what to do about Groupon.

I can't believe groupon represents this facade of a company. All they do is for $10 refer you to a local paintball company. com they have their own charges separate from this groupon sham. Please act like a legitimate business, veto the crap you have on your site or you will lose credibility.

I have now doubts about the authenticity of your offerings. Thanks to this paintball experience.

The protein shake arrived damaged. The lid was not sealed properly and the powder has spilt out into the packaging box. I want to return it and have another or a full refund. Please contact me on 07583929379, thank you.

Typically enjoyed Groupon overall so I thought it would be ok to use a groupon for a restaurant. How wrong I was! I received a groupon for Copia Restaurant and wine Bar in St Louis, Missouri. The groupon says you have to call and make reservations and it says the merchant may not offer reservations on holidays to groupon users. So, when I call to make a reservation, I told the staff TWICE I have a groupon can I use it on St Valentine's Day and I was told yes.

The Day before, Copia staff called to confirm the reservation and I again told them I intend to use a groupon is that ok and I was told yes. When we got to the restaurant we were sat all the way in the back under huge blower fans. I did complain and asked to move moved- nope! Had to wear a coat for dinner. Even my husband was cold…

I have been using groupon for a few years. i bought a voucher a few months back which is just going to waste i called groupon to see if they can return my voucher and instead of giving me the money back if they can credit me so

i can buy something else from groupon but the representative polly refused to help me and was rude over the phone! i have also been using livingsocial for a while now and never had any problems with the customer service.

Im not going to buy anything off of groupon anymore! it sucks they lost a customer but i guess they just dont care since they have new customers nationwide!

Hi. I have only used your Groupon company once and going by your service to date will never use it again. I have spoken to one of your Groupon operators to try and resolve my complaint to no avail and filled in one of feedback forms which you forwarded to me.

To date, I have had no response. To summarise my complaint, I purchased a deal to have my carpet cleaned at the cost of £19 last year. A voucher was never sent to me and when I finally managed to contact you I was told the deal was out of time and that I had lost my money.

If a voucher was sent to me and I didn't use it before the 6 month dead line I could accept that it was down to me and lose out.

However, as I see it, I paid Groupon £19 and in return I got absolutely nothing. This is quite blatently theft. I am absolutely…

I bought a Groupon for a local restaurant, Grub, in Northampton, MA. Whe I went in today to use it they told me it was not valid for the discount because it says it "expires October 31st" so it isn't valid anymore. Today is October 31st.

They said your policy means that it expired yesterday so that as of October 31st it is no longer valid. I've never heard of this before and either they are wrong or your expiration dates are misleading. It is very frustrating and I will certainly not be likely to buy Groupon in the future.

Actually, while I am thinking of it. Sometime ago I also purchased a device that was supposed to be a back-up charger for my cellphone. I bought it because I spend weekends at a cabin with no electricity. It has never worked.

99. 3t2xk8d7rm. Unfortunately I did not go far enough down the page therefore my order did not go through, I appreciate this was my own fault and am not blaming your firm. I phoned you and was told nothing could be done, I therefore have no refund or steamer.

I cannot afford to loose this money and have nothing to show for it. I am a pensioner and a widow. Please can someone help me out here ? I know it was my mistake but I would appreciate some give and take with your large concern.

99 I wonder if it would possible for you to transfer my money for me. Thanyou Irene Syme

It is a bit dissapointed to say that l have made a purchase from goupon on begininning of the year for Print photo book from lolliartz. l have sent my completed family photo to lolliart on 22/7/12 & received a confirmed of download from them the next day.

They reply me on 29/8/12 saying that l choose a wrong size and need to re-do all over or to pay for extra RM80. l had written to them the next day and resend my completed file again on 4/10/12 and received a download confirmed from them.

After a month of waiting l start to worry and email for asking them, but no reply and even l tried for few times. This time l tried to call them on phone and seach on internet for their news. l found that they left a mail on their website saying that they are moving and have no contact at the moment…

I purchased a Groupon for a sail on San Francisco Bay with a company called Bay Area Excursions. I contacted Bay Area Excursions three times, providing them with a total of nine different dates for the sail. None of them were available.

I contacted the company again nearly two weeks ago and haven't heard back. I complained to Groupon and they have done nothing to resolve the problem. Groupon advertises that, if there is a problem, they will make it right or refund any money paid.

They have blatently violated that promise. I have been a regular Groupon customer but no more.

I have purchased two Groupons for Carpet Cleaning. I used one two days ago and they provided the worst services I have ever received. My apartment is empty and I wanted to clean the carpet before I turned the keys over to the landlord.

First of all they were very late so I had to leave and get my son from school. I left instructions with the office that the door would be open and the technician should enter when he arrived and start.

When he got there, I received a call in which they tried to get me to upgrade and purchase spot removal. When I said that I didn't want it and wanted them to do what was on the Groupon which was to steam clean, deodorize and scotchguard, they said fine they would.

When I returned the next day to inspect, the carpets were in the exact shape as when I left…

I bought an iPad 2 with 360 case for £309 but I thought the transaction was voided so I bought the £299 one which excluded the 360 case. I found out that both of the transaction was prossesed so I quickly went online to send an email to get a refund as it was Saturday I couldn't ring them.

I got a reply the following day saying that they have contacted the company and money of £299 which I wanted to cancel and it's all been sorted out. I didn't bother calling them in the weekday. And after a week on Friday night my mom rang to say that both the money of £299 has not been refunded and they delivered both the products!

But they missed the delivery so they are redelivering it on the Monday which is 25th march 2013. I emailed groupon furious, but they told me to contact the company for…

". The Groupon Email promised "We will send you a confirmation email as soon as the refund has been processed. This usually takes 24 hours" on 27-Nov-2012, there is no confirmation email or money refunded to date (05-Dec-2012). I am extremely disappointed by my Groupon experience.

This is now the 9th day since I requested an online refund request and Groupon has broken every promise made in their email and website regarding refunds.

I purchased a groupon for luxorlinens.com. I placed the order on january 2nd and called the company to make sure that it would make it in time for christmas. They assured me it would. Well it never showed up, Im still waiting. I have repeatedly called the company and no one is answering the phones, there is just an automated message that doesn't give me an option to talk to a person or leave a message.

But it does say that the best way to contact them is through email and they will respond within 24 hours. I have sent several emails, some several weeks ago, and still no response. I am so frustrated, I showed up to christmas without this important gift, and now there is zero customer support to let me know what is going on.

I don't know if it is possible for groupon to do anything or…

I purchased 2 groupon vouchers for Christmas gifts. These were for a 5 minute introductory flight with Niagara Freefall Indoor Skydiving & Interactive Center in Niagara Falls. I tried to redeem these in Feb. 2013 but was told they were closed down for a 2-3 week period as they were experiencing some mechanical failure. I noticed they were about to expire and I called twice and was not aware that they would not accept them on Saturdays.

I spoke with the owner in person as I drove down to see if they would let me use them this coming week. The owner was absolutely rude and dismissing. I spent $69.00 each on these coupons and now have lost my money. I have never dealt with a less professional business owner in my life. I have breast cancer and was unable to use these in March.

I have…

I have purchased items from Groupon. The first time, I had to wait serveral months for the product which cost $159. Groupon refused to issue a cash refund, just "groupon bucks". I have since tried to spend my Groupon bucks and the supplier has said that my "address isn't valid" and refused to send goods.

Groupon will only issue another useless "groupon bucks" refund - i just want my money back. Not "bucks", my actual cash back.

I am so disappointed in my experience with the Salon "Heavan on Earth" through Groupon and I would like an investigation into this and feedback. I had booked a partner massage and have gone for many massages before but this was the worst one I have experienced.

From my side I need to tell you what happened and unfortunately it has just left me with a bad experience as I was so upset as it was a birthday massage as well.

On arrival first of all we were all waiting at the gate. There were 2 other cars waiting and not too sure as to whether the buzzer was working or not. We also tried to call the owner on her cell phone and she has since clarified the buzzer was not working.

Once in the salon room, the towels that we lay on had a damp smell and even felt damp. There was no aircon in the…

Groupon Deals and Refunds - November 2011 I have been trying for the last couple of weeks to contact someone at Groupon or the vendor Kensington Aesthetic clinic regarding my dissatisfaction with a Groupon deal. The only appointments are on a Monday or Thursday and due to work commitments, I cannot make either of these days especially 3 times in 2 weeks to fulfill the voucher. I am disappointed that Groupon customer services and Kensington Aesthetic Clinic have ignored my emails to discuss this matter and advise me. Groupon in the US replied to me, but they cannot deal with the complaint. This is therefore my last attempt at trying to resolve this situation directly.

All I asked was for someone from Groupon or Kensington to contact me directly to discuss this issue urgently–Instead I…

I usually can't look at your app without spending money and almost always i am happy with the results but as of one of my last orders I felt robbed. I thought I proudly purchased 50-75 "classic comics" from Legends Clearing House along with 36 unopened packs of collectors cards as well as Star Wars, Marvel and D.C. Collector cards.

Much to my disappointment I discovered a majority of unheard and no name comics and the few that were familiar were nothing close to classic. But it was the absence of 36 unopened packs of collector cards that enfuried me. I truly and honestly believe I could have walked into any old comic book store with that money and walked out happier.

I hope in some way, shape, or form I can be refunded or at the very least get what I paid for. If some one would be so…

I had recently used Groupon to purchase what seemed like a good offer with a Scottish business partner, Tartan Apartments/Castle Apartments, for a weekend or midweek break for two including a bottle of bubby and burgers for two on arrival. My initial contact with the business partner was ok, it took a few attempts to get the dates I wanted, but giving them the benefit of the doubt, maybe they had alot of people take up the offer.

However, two days before I was due to stay, I get a very automated message stating that "Part of the offer was a complementary welcome pack which included a mini bottle of bubbly and a voucher for a local deli offering take out Zebra burgers. Regrettable due to circumstances beyond our control we are now unable to provide you these items. The zebra burgers offer…

Groupon is a POS. They say they will honor refunds but they only do so if you cancel within 7 days. Sometimes things come up and you cannot meet your groupon. There is no reason that they do not honor refunds.

Won't be purchasing any more groupons. YOU SUCK

Purchased 4 snorkeling cruise for my Hawaii vacation. Merchant has no seats available on my vacation dates and they suggested me to get refund from Groupon. Guess what, Groupon refused to give me refund and insisted that i should use those vouchers in the future or give them as gifts away. I'm living in NYC!!!!

We are having a nice time at our groupon at daytona beach resort, however, I went to make an appointment for a manicure. After over an hour wait, the receptionist called to say "no one available for a manicure today". She suggested other services, all much more expensive. I think this is a "switch and bait". I have to spend more, just to use my $30 credit. Not fair! I would like my $30 refunded, at least! Gave us a bad impression of our 1st groupon purchase! Disappointed in this!

Sincerely, Miriam Sanderlin

Bought Groupon voucher for 8 O spa collagen face masks. Applied online in July to redeem them. Had to fill in complete membership form in order to get goods I had orderered (this wasn't advertised as part of the deal). In addition I was offered eye masks which I also purchased. One month later, nothing, except virtually daily advertisements for 'O spa' specials but no vouchers. My daughter eventually contacted them and she too was coerced into completing the 'O Spa' membership form online.

Called them, nothing..... wrote to them.... nothing. Except now both myself and my daughter are indundated with ads from O Spa but still no goods that had been paid for three months ago. Got in touch with Groupon who also contacted them and was told 'out of stock but will be supplying etc'. I told…

I cleaned for a company called Enviropro who in writing promised me $40. They will not pay, will not respond. The cleaning job came from a coupon from Groupon. The client sdaid he bought the coupon through groupon but it was supposed to be for a different company but that company sent Enviropro the business.

In turn Enviropro is scamming cleaners to work for them saying 1st clean will be free but the client them becomes their client. I worked a pasid job, not a free one and have yet to be paid(since 10/30/12) or even answered. com.

I spoke to 2 other clients who said Enviropro was not who the coupon was for but they were contacted by Enviropro for buying the coupon and they were not happy. Can you stop these rip offs?

I have made a few purchases but later decided to return but the customer service advised me that I cannot have cash refund, they can only offer me credit on my account. 01. As per your "Groupon UK Promise", I want my money back to my credit card! Not your credit!