Gucci

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While vacationing in Aruba, my daughter and I decided to visit the city to purchase a memory card for her camera. We traveled to the city in our swimsuits, jean shorts and I had on water shoes, while she wore Hermes sandals.

My daughter's bathing suit was made like a tube top and on the bottom she had on the jean shorts (so you therefore could not see her shorts). Me, on the other hand, had on a full swimsuit that exposed my back.

I wore jean shorts on the bottom. She and I had just come out of the Cartier store with the same clothing on. We went to the door of Gucci and the security officer held the door shut with both hands while he spoke to the sales associates (I guess, I am not sure who the associates were inside).

Once he slightly opened the door, he peeped out of the door to tell…

I dropped my hardly used Sunglasses at the stor because one of the decorative star came out from the string. They said that out technician will have a look and tell if that can be fixed. It's been 18 days now.

I have made 2 calls , visited to their store but I haven't received any answer I am going out of country and requested them to return my glasses, but no reply. $400 glasses and a big brand but worst customer service.

I purchased a charm bracelet on7/15 and 5 days later a charm fell off!!!! I returned to the retail shop for repair in July and was advised of a 3 month repair time!!! When I called for an update I was first told they had to ship it to Italy for repair or replacement.

Then I was told in September it was unrepairable… which was another lie. My friend and I bought the same item at the same time and hers was repaired and she had it back. They offered to replace with a different bracelet but I had to pay the price difference!!!!

I retrieved my bracelet and will NEVER buy another item from them!!! Customer service in person and telephonically are both a JOKE!!!!!

Purchase the men clear Gucci slides they turned yellow wear the to Puerto Rico bruise right foot and spoke to Jairo with cooperate and he said there not anything there going to do about it

Can not get anything done, contacted Gucci customer service, at minimum 15 times, no response or action taken, I have also left numerous messages on the dummy corporate voicemail with no response, it is a shame that I have to beg to spend money with GUCCI.

when syddenly it diseappeared.. and you will see who we are.. I will be waiting a reply from your part before i take any other action

"Dear GUCCI Customer Service Team,

I hope this message finds you well. I wanted to bring to your attention a recent purchase I made at the Milan outlet store on 19th July. Unfortunately, the bag I bought came with a defective lock, which has left me quite disappointed.

As a loyal customer, it's disheartening to experience such issues after spending 555 Euros on the bag. To resolve the matter, I approached the Mumbai store for assistance. However, it's been almost 15 days , and I'm still waiting for the lock to be repaired. And they are asking for roughly 4-8 weeks.This extended timeframe seems excessive to me.

I kindly request your immediate attention to this matter and a prompt resolution. Given the price I paid for the bag, I believe it's only fair to expect a faster service and a…

Hey, I was today at Gucci store in New York near Trump building at 16:15 , tried 2 t-shirts , a female host was with me and asked her male mate who works in there about how the t-shirt looks at me , he answered that I should go exercising/go to gym (because I'm fat) . I feel so insulted and deeply hurt. I'm a Gucci client, I bought from Gucci store in dubai so i wasn't there to waste anyone's time , and surely not to be insulted.

awful customer service. Show altitude and never wanted to resolve customer issue. please dont shop there. Your money wothy somewhere else

Customer service is horrid and corporate office appears to not take calls. I purchased an item to be engraved and still no engraving!

I purchased a belt with gold belt in 2019 and the buckle has started to tarnish. 00 for something I have no control over. Gucci products are expensive so I would expect excellent quality of merchandise from GUCCI. There are several stores that honor the quality of their merchandise for as long as you have the items.

I feel as though GUCCI should do the same.

This complain is for Gucci store in Woodbury Commons NY. Highly unprofessional and biased staff including the manager. I visited them 03/02/23 , where I think I might not looked as upscale profile cm so they chose not to service me like other.

While check out I was the only person who they asked to show ID while purchasing bag . Where when I asked why is that . The manager intervene and said show you ID or you have to leave the purchase and asked the sales person to take the next person.

I still bought it since I drove 40 miles for my fav Gucci bag. Gave a discriminated behavior.

I am trying to get hold of a Manager about pair of shoes bought for $440 not able to exchange for the right size bought as a Christmas Gift for my son. I have been calling to speak to a Manger Since December 26th 2022, spoke to over 2 dozen people.

All say they put in a request to call me back I called the 212-750-5220 after dozens of call they answered 2 times only. The rest no one pick up and when you leave a message they never call you back.

I called the 877-482-1430, same Manager is never around they will try to get hold off a Manager to call me back. Still waiting on a call since December. I call them every day no assistance. Once customer service gave me his direct number 551-337-3829 and asked me to call him for follow up and that he will also follow up with me.

After a week I…

Hello, this Instagram account sells fake Gucci products. I was scammed @boutique_alfakhama1

Im having a very big issue with customer care specialists and the service team responsible to repair my messenger bag. They have denied the ticket due to “poor condition” of my bag. They sent me a photo of damage that wasn’t the same damage that I sent the bag in with. Its unrecognizable and sickening.

Can someone please assist me in this matter?

Never sent me the return label. I called for 6 times but they were like dickheads. But there are no close store near my residence address. Shit customer service. I never receive the label for return.

I ordered a gift.. estimated delivery date was 1/18. Recipient is not home during the day and is unable to sign for delivery. I have made several attempts to redirect this package, wasted lots of time on calls with rude and unhelpful customer service representatives , Leonardo won’t even take the time to speak to me, Bella hung up on me, and

4 days later the recipient still does not have the gift I purchased. So humiliating, and no one from Gucci will help. I’ve become very frustrated, and was told the conversations are recorded, I spoke the truth and said the Gucci CSR’s suck, managers suck, and once they receive your payment they don’t care.

I will reconsider and future purchases from Gucci as they only care about payment.

Just saw the newest Gucci, Harry Stiles ad. Sick! The creepy way that it is suggesting child exploitation, from the t shirt, to the child's bed in the back. What is wrong with this world and what kind of dispiictable people are they.

Not a good look for Harry! Shame on you, GUCCI and Harry!

This comment is directed to the company's management. Bought a gucci watch as a gift from Bloomingdale store in San Diego, but they were out of gucci gift bag. The staff referred me to a gucci store 2 mins away (in San Diego Fashion Valley mall) to request for a bag (I had not been aware that there was a gucci store around) apparently based on some precedent.

Went there right away with the gift still in my hand, but was told by one personnel that they did not give out bags and then by the manager the same! So, I was wondering if a gucci store and its staff does not care about the gucci brand and keeping customers happy and is stingy enough to not give out few-dollar bag, why should I spend thousands of dollar on this brand which indirectly pays for the staff salary as well.

The customer…

I bought a bracelet which was very delicate for £2000 and it needed to be bent to get on the wrist . 12weeks later it snapped so obviously a design fault or fault in the metal. Sent pics to Gucci and they simply came back and said wear and tear.

They wouldn’t refer to complaints wouldn’t allow me contact with the so called expert who had said it wear and tear and continually refused to put me in touch with management. After ten email exchanges they said they fix it for 330 euros.

Absolutely disgusting I’d never buy off Gucci again and would suggest no one make the mistake of thinking this brand is reputable.

Hello, I went to shopping at Gucci de Bijenkorf Amsterdam around 8:35 pm they close the shop at 9 pm . It was not crowded just one person inside the shop was doing the billing I was with black person so they did not let me in I requested them I know what I am buying it’s gonna take just 2 min but

they refused to let me in I showed the sale person my Gucci account to say I shop regularly At the end when I asked him why he don’t let me in reason he gave me is I was rude But I was not rude i was requesting him all the time .

com Joe is racist hé wil let only while people do the shopping He did not let me in because I was with black person I would like to file a complaint abt him

I made a purchase of a pair of shoes and it was a rush decision. I’m looking to exchange item and I am over the return or exchange policy but I thought for such a well Established company they can make an exception for me. Is there someone who can help me ?

Received a watch as a gift. It has scratches on a part of it. I noticed a few initially but did not realize it was throughout the entire watch. I reached out to Gucci and they sent me a pre written note stating they can’t help me .

I asked for a manager 2x and no espouse .

Ordered several women leather belts called in about the belt buckle looking tarnished. Was told to send an email with pics and description of issue. Email was sent Aug 6th with a follow up email Aug 12th still no response.

Tried calling CS no answer. For such an high end store you guys need to be ashamed of yourself without us there is no you. We need to boycott the company.

The custom service at Gucci Cabazon store in California is awful. I shop a lot. It’s my first time to experience your horrible service. The guy’s name is James T. He is not familiar with his job at all and can not help me exchange my handbag I bought one day ago.

His face looked pale and criticized or angry at everybody. He did not listen to others and can’t notice what customer is thinking. The guy is ignorance and arrogance and never care about the customer’s feeling and even he is a dishonest person.

I strongly hope you can retrieve the camera and check, then you will know what happened that afternoon on 8/23/2022. I need an apology from the guy James T, which is my bottom line. Looking forward to your response asap. Thanks.

I need to only exchange a belt for a different size. I spoke to blanco at the corporate office and she was very rude. she treated me very bad and I am a good customer of Gucci. I own a Gucci purse, shoes glasses and belt and I do not deserve that type of treatment/

I ordered a toiletry bag from Gucci, FedEx said they delivered and I signed for it. I was working a 16 hour shift 42 miles away. I contacted Gucci they filed a claim with FedEx. FedEx denied the claim and Gucci told me there was nothing they could do for me.

I had to provide new evidence for them to consider even looking into my claim again. I sent them a copy of my time card and I havent heard from them again. I am out of almost $900 and I have NO Bag!

I brought a navy blue Gucci belt from you over a year ago and it turned completely black. Gucci agreed to fix the belt, they sent me a FedEx label to return the belt to them to repair. They kept my belt from November 2021 until April 2022 and when I received the belt back it was the exact way I sent it, they never repaired it.

I have been calling Gucci every day with no response only that they are working on it. Twice I was told a supervisor would call me back and I never received that call. They still have not resolved this issue regarding my belt.

Gucci suck, their customer service is horrible, (DO NOT BUY THERE PRODUCTS, THEY DON'T STAND BEHIND THEM).

Gucci KSA Cliemt service is very RUDE. " They could have just informed me about how the system works and suggested to allow them to do the order so that I can pay via PayPal. But instead Mr. Mahmoud seem to be so mad because of my simple request.

So much for a well known luxury brand.

Hi, I am very sorry to message you here as i could not find any solution to my problem and the concerned person to whom i could complaint.

I am a loyal user of your brand GUCCI but a bitter experience and bitter after sales service has lost my confidence in your brand...

In 2018 i had bought a Wallet from the KOLKATA (INDIA) showroom which had some issues in few months and it was replaced but due to un availability of the color i had to be satisfied with other color.

After using for a year again some issues irrupted in the wallet and due to pandemic of 2 years could not visit the store and anyway the stores were also not operational.

In Jan 2022 i had given my wallet again for repair which was not satisfactory.

Since as a consumer i was not satisfied with the work , i requested them…

I sent a bag in for repairs. The first time all repairs were not completed, so I sent it back. Bag was returned in December without dust cover. This was a special edition bag with special edition dust cover. I've made over 20 calls to Gucci customer service.

Each time I am told a supervisor will call me within 24 hours, no one ever calls. I can't get a resolution.

I went to Gucci Tyson’s Galleria today in person. Usually, I order online. Shirt. I am so disappointed going their and I ended up buying only the sneakers. I thought it is like Louis Vuitton and Yves saint Laurent, but I felt like I am not even buying high end things.

I will return them and order Gucci from Bloomingdale’s. The staff is rude and rushing. They did not care at all. Giant customer service is way way better. I will never ever go back again. Eva Bouaffia

I am writing to voice my strong dissatisfaction with the service or lack of regarding a repair request on my Prescription eyeglasses that includes Gucci frames. I purchased my eye glasses from a TSO in Mont Belvieu, Texas on 1/27/2020. Less than 2 years later the frames broke! Since the TSO warranty was good for only a year, they could not assist with my situation. The Gucci frames cost over $800.

I spoke to Gucci Clint Services on two separate occasions and received the same instructions each time. The instructions were as follows: bring prescription eye glasses into nearest Gucci store with the receipt from TSO to have frames evaluated for repair. I drove over an hour to my nearest Gucci store located in the Galleria in Houston, Texas on March 5th, 2022. I explained to the assistant,…

Im making a complaint about the Gucci outlet in Cabazon, on Sunday 2/27/22 the business hours said on Sunday is open at 10am, but they dont open until 11am. all I want to said is update your business working hrs, when u said you open at 10am you have to open at 10, pictures included customers waiting.

I bought a bag from Gucci in sept 2021. I didn’t like the bag. So I returned it to the Gucci store in Tyson Virginia. I was told to get my refund in 5-7 business days. But I am still waiting for my refund. It’s 2022 now!

First I was told that they are not able to locate the bag as it will go to warehouse. Then I called them again and they told me that refund has been processed on Nov 10th, 2021 which I never receive it.

So I called them again, this time they told me that they have 3rd party company 4GIFTS which also need to release your payment. They will contact 4GIFTS and then I will be able to receive my refund. But since then there is no update on my refund.

I literally lose my hope to get my money back from Gucci. I have contacted them many times. Every time they told me they are…

Went to GucciI store at Ceasers Forum Shop Las Vegas to exchange belt. Upon entrance to store associate, (tall whilte male, named possibly Cody) hassled over mask placement rather than focus on exchange of item. My wife and I had to usher ourselves to find the proper exchange item.

Once found the young tall white male associate finalized sale, which after handed bag to my wife in a very rude fashion, and literally told us to get out. As if we are children. I’m sure you will do nothing about this but I assure you as a resident and business owner of Las Vegas I will do my best to spread the disgusting customer service of your store.

Received a GUCCI bracelet as a present from my partner on a Sunday (bought on the same week Thursday) , realized the size was too big & wanted to exchange it. On the following Sunday, went down to the store, GUCCI rejected due to the quality and scratches of the bracelet.

I have yet to even wear it out, only tested to see the size. I am so disappointed. GUCCI staff insisted that they cantdo anything.. wasted our money on such a poor quality bracelet.

This is the worst company I have every dealt with, once my purchase is sent, I will never purchase from this company again. I experienced major issues in dealing with Gucci and all you get us lip service. Buyer beware!

I have a major complaint on a Gucci staff at the Orlando location in Millenia mall. Her name is Flavia. I went to the Gucci store to purchase multiple things, i was assisted by Flavia which i regret! Flavia got me one thing and i then asked her about another item which wasn’t online but in some stores. Before even looking up the item advised they probably won’t have them in no stores so there’s no point in looking them up. I told her just try looking them up because they are in the palm beach store, California store, also the Tennessee store. She located the shoes at a palm beach store. I advised her if she orders would i get them, she said she would let me know. I advised i could drive to the store and try to get them but she advised everything would be fine.

A week later i go back up to…

I order a Gucci belt online which was too small when I tried it on. I sent it back immediately but they are refusing to refund me because its not in original condition. I then called them to find out the exact problem.

They say it is because the holes of belt are bigger now. I told them that when i tried on the belt the holes were small and I had to push a bit to close buckle but that they were too small to begin with and thats hardly my fault.

They are still normal holes and nothing has been damaged. The customer service person did not pass me a manager and then hung up on me. Its very frustrating as I expected much better from a luxury brand.

I took my Gucci belt to the King of Prussia to be repaired. 00 credit for another. I went back to the King of Prussia store, they didn't have it in stock. So i ordered it and opted to have it shipped to my home (i live in New Jersey which is about 40 miles away).

I was told it would take 5 to 7 business days. A week and half past still no belt. I called the store Tuesday at 10:46am (keep in mind they open at 10am). No answer and i was transferred to customer service.

They tried calling, no answer. Custom service then sent a email to call me with a update. No call on Tuesday, Wednesday, Thursday and Friday. I was calling on each of those days, STILL NO ANSWER. Each time I called i got customer service.

They sent another email to have someone call me.

Finally i got a hold of some Friday…

the manager of Gucci store at fashion outlet of Chicago is a racist as hell! I am Chinese, they assumed me a reseller, so limited me purchase more than 2 purses. ！ I told the store manager that I was not doing resell, can you show me the policy.

She said no, we cannot show you anything. super rude and racist. NOT ALL CHINESE CUSTOMERS ARE RESELLER period!

Ppl are selling duplicate product on telegram...

I love Gucci so much and when I went there for the first time I was extremely disappointed with the lack of help and disrespect I was about to buy a wallet and they would not server me because and I quote they said she is buying a more expensive item so she is served first so I walked out of the shop and I recamend you buy Gucci online so you don't have to deal with the complete monstrosity in the shop

I purchased an item online and wanted it delivered next business day as it was urgent and i was willing to pay the extra cost for delivery. I had rang head office in Sydney and i had to wait 20mins for someone to answer the call and then to say sorry we cant help you. So rude the customer service rep.

As i have been reading the reviews there is more customers who are unhappy with Gucci and you know what the amount we are spending on these items us customers should be treated with respect. You need to train your staff Gucci.

I have lodged a formal complaint with fair trading and i will be advising others on social media of this poor service we have recieved from Gucci.

I have purchased several of your "rubber" band style watches from Macy's each costing approx. $500 apiece. 3 of the watches bands broke. I was told that I had to send them back to Gucci to be repaired. So that's what I did.

When talking to the repair representative, I asked how did the bands break so easily, she gave an excuse by saying it's possibly the lotion or perfume my wife and I wore when wearing the watches. She also stated that this was an ongoing problem that they see when dealing with these watches.

I really have a problem with is because Gucci is known for luxury. In this case I wouldn't have purchased from Gucci, I could have bought an off brand rubber watch for cheaper. All three watches are going to cost approx.

$350 just for the repair of the rubber band. Why is this…

I bought a belt from Gucci store located at Palladium Mall in Mumbai. The belt is getting faded, the colour is getting unpolished. I'm very unhappy & unsatisfied with the product & services. I wasn't expecting this from Gucci. Kindly look into it & please find the attached pictures of the belt.

Kindly revert me with positive response.

Gucci store at Waikiki Hawaii. Horrible customer experience, will never visit again, wanted to surprise my wife, had to wait 5 minutes for a price check. Finally got a Saleslady. Asked her the price and also asked if there is a discount.

Very rudely answered this is not a bargaining store this is Gucci. No discounts. Would have purchased it but I walked out. Very rude store and reported it to the manager. She also didn't care.

For a luxury brand, I got a pair of eye glasses. The frames which have been rarely used for 18 months now have a broken screw. A screw - not rocket science! I take it to the official Gucci store in Dubai - who keep it for 5 days and then tell me the glasses and frames are useless as the screw has broken.

Like are you freaking kidding me! Yup fashion is all cool but get some common sense or may be some ethical business practices, never ever coming back to Gucci stores and will be sending my complaint to corporate.