Gucci

I have bought a new gucci purse of approx. 1,000 from London 2 months back in month of may. Now you can just see that the chain is not properly working. I have tried to contact Gucci but they will not respond to my request for a refund.

Please, help me out as early as possible.

I'm referring to one of the staff at the Gucci store at the Macy's Herald Square Store today. Her name is Brandi from the woman's shoe department.

Firstly I want to state that this store is always short staff. But words can't put together my experience with this girl Brandi. This is my first complain "Ever" But this experience was unbelievable.

I have bough a leather Lady's belt less than a year ago and used couple of time, what u can see on leather it self it has no wear sighs, after second time of using gold hardwear pilled off, the buckle of belt full of black spots, I went to the shop where I have purchased the belt, they told me we can't do any things or I have to pay price of buckle 90 €, what I find ridiculous , they gave me address of customer service and wished me "luck" after emailing with customer service and sending fotos to them I got same answer as in the shop.

I explained them belt used twice but it did not help, I'm really dissapointed on quality of product of Gucci and service is so poor or better to say no service. I own couple of other designer belts some I have for long time and years but nothing happened to…

First my husband purchased a pair of Gucci shoes for me, I wore on my birthday. When I took it off a few hours later, the right side stained my foot, my whole foot was blue/black. It was very embarrassing.

When I went to Gucci today 4/30/16 at almost 5:30 pm, to show them the shoe and actually to remove the sensor off the pants that my husband also bought me. The manager gave me an attitude and told me to get back in line, even though the sales rep was expecting me to come.

It's very disappointing how a manager isn't even apologize or tried to fix things. She actually lost a customer. I was going to buy boots but changed my mind.

I brought a Gucci bag for my girlfriend at a Gucci store. When I brought it I was informed the bag was cover for everything with no charges to me if I need the bag fix. So about over a month ago I brought it to the Gucci store in westchester mall in westchester New York.

I never received a call from the store to let me know about the status on the Gucci bag I brought in. When I did call the person I talk too was the manager and she was rude to me.

She wasn't friendly and she cursed at me telling me it's not free to fix what's wrong with the bag I brought in. I'll appreciate it for you guys to help me with this situation. I always buy from Gucci.

I am a retailer and sold a Gucci watch to a customer which was bought back to me by the customer stating it stops at 12 every day it was not the battery the movement was bad the customer had it less than 6 months. I send it to Gucci for repair with the warranty card they send me an estimate of $120. I told them it in the warranty, but they said they would charge me $120 finally they gave me a discount and charged me $90 to fix the watch.

I am not happy i paid since the customer bought it from me and i told him he has warranty but looks like Gucci does not honor their warranty. I have stopped carry Gucci since last 4 years i am glad i am not carrying it their warranty is worthless and do not stand behind their product.

Very disappointed of the quality of the Gucci sling bag that I just bought for 2 years ago. The printing of the bag is peeling. At first I thought it was just stain and I use wet tissue to clean it but it became worst. Then I release that the the printing is coming off. I bring the bag to Singapore takashimaya boutique and the sales staff only take picture and issue me a receipt and ask me to wait for the HQ to get back.

I have been waiting for more than 3 months and no one have call me till today I went down the shop. The staff only tell me that it cannot be repair or replace. They told me I should not use wet tissue to clean it and they also say is wear and tear. I never hear before I cannot use wet tissue to clean bag. I have been doing it with my LV wallet for the pass 6 years but it…

I am particular, but I am not unreasonable. When you are paying that sort of money, you should be expecting perfection. I bought a pair of new logo of Gucci sandals in Gucci Westfield Sydney on 31-01-2016. Wore them on the 07-01-2016 for shopping. Sore feet after half an hour but have no choice as on the street. After home (2 hours later), my feet got worse due to the buckles and the weight of the sandals.Back to Gucci today (08-01-2016), asked if they can do something for me. The answers were "No, No" from the customers service and the manager (after I got the shxx from the customer service and asked to see the manager).

They said "You have wore them. I am not doctor, I don't know if the sore of your feet caused by the shoes. I did not forced you to buy the products, that's your…

Good afternoon from Bangkok, I would like to inform you that I'm quiet disappointed regarding my Gucci Watch and Glasses. I do have it about 6 years now and I have to change the rubber belt 3 times which already cost me half of the price of the watch. There is no stainless option which is weird. I have decided to replace the belt one more time then the Watch care shop inform me that that the digital system is now damaged from some water.

How come that this Swiss made watch is not 100% water proof ( I do not do any diving or any other thing that may damage the watch). The quotation to replace belt and digital system is now about 600 euros for a watch that cost about 1200 euros and I did spend already 3 times 160 euros to replace the belt previously, I always ask Gucci shop or certified…

On December 6, 2015 around 3:15pm I purchased a men's Gucci wallet from the outlet in Woodbury Commons. As I entered the store there were two gentlemen (one Caucasian the other African American) standing near the door area. When I entered I was not greeted and when I said hello I was ignored. I over heard the Caucasian man tell the African American by the door commenting that he is letting so many customers walk pass without acknowledgement.

I then heard the African American say that I would not buy anything anyway. I continued my shopping and purchase inspite of the ignorant comment. I love Gucci ( I have frequented many locations: Flagship store in 5th Ave, Italy, and outlet locations). I hope that this not a trend with the Gucci corporate office around their employees you are hiring…

I bought Gucci from store at Milan, Italy on June. But now fyi haven't gotten tax refund. I have been trying to contact Premier Tax where is Gucci tax refund and Gucci customer care. Now almost 2 months but still no progress.

Premier tax and Gucci still keep telling that they haven't received the form. I can confirm you that I did submit all document at he airport. Now waiting for their response to my customer complaint but it's been quite too long.

I think the corporate office might have ignored my problem. Please kindly help.

I have purchased a bag from Gucci and the interior lining of the bag is deteriorating. As you touch the fabric, it becomes powder in your hand and gets undone. I turned in the bag to the Dubai Mall Branch and after 2 months, they wanted to charge me to fix the lining which is obviously a defected material I took the bag back only to use it as evidence that the Gucci material used is not up to the standards that they claim.

I am reporting this to every social media, and consumer affairs website so people know the product they are buying may not be as you thought it was.

To whom it concerns I purchase a gucci belts from Neiman Marcus in Oakbrook mall about a year ago. My problem is for this belt to cost so much that it didnt hold up for one year. The belt is basically bent in and dont know what to do about this problem.

So can you or somebody from Gucci help me!

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