Guitar Center

I was sold a used guitar as new. When I tried to tune it I found a problem and took it back. Their tech came out and said that the strings on it were not the strings that were on it the day before and that the nut had been filed.

He stated it was fine the other day when they got it back. I told him that is exactly how I bought it. If it was fine the day before what reason would anyone have to file the nut or change strings.

I have bought about 15 guitars from guitar center and about 10 from musicians friend and have not had a problem till this guy called me a liar. I don't know why he lied and said the things he did.

I called the manager when I got home to let him know his tech was lying or incompetent. The manager told me they put new strings on it and it was fine. Well if the nut had…

99 so I'm going to spend I'm ready to spend another $1,000 over $1,000 again only three guys in the whole freaking store three guys every time I go in there's three guys running that whole Giant store so spread thin probably good help probably good employees but I mean they can only do so much spread too thin that's what I can see from from my point of view it could be something internal training I don't know anything I asked the guy this this and

so I pretty much some musician I got to hook this s*** up I have to go in there by myself again track down that had no cables nothing on this 5150 amp I got a power cord I got a speaker cord I'd sit on top of a marshall 412 plug it in I brought my own guitar when your my guitar through your amp my own guitar cable nothing nothing try it all…

I used the chat to inquire about guitar lessons. The person on the chat was of no help. In fact the rep encouraged me to go elsewhere. This is the second time I enquired about I UT lessons. The first time I asked about lessons the person at the desk though a mandolin was a woodwind.

Do you train your employees? I am very disappointed with Guitar Center. Please explain the poor customer service.

Went to my local Guitar center with some used equipment to turn into a gift card so i could purchase a new instrument from Guitar center. 2 guitars in flawless condition. A squire affinity P bass and a Fender FA-135CE All-Mahogany Concert Acoustic-Electric Guitar .

Also a Ibanez Soundwave 35 Bass amp in good condition. The salesman said we don't buy ibannez amps. He barely opened the cases to the guitars and said they are not buying any used equipment right now especially low end.

Well i bought the low end stuff from Guitar center!!!! Your website goes on and on about buying used equipment. You should get sued for false advertisement. I have been a loyal customer to Guitar center for many years but not anymore.

The store is in GlenBurnie MD 21061. Sincerely, Paul Hoffmaster

i make a appintment to sale electric drum in johnsoncity tn store 12pm .i asked a person work in front about it and person we takr them two peolple did mot how test them .i drove 45 min to store

Why doesn't anybody want to answer the phone and when they do they will hang up when you call again. This goes on no matter what day or hour of the week. It's poor business when you just finish talking to them and you callback wright after speaking with you this happens about 90% of the time then they give you the wrong answer When you go to the store after telling you yes we have what you are looking for Then

they tell you at the store they don't have what they just finished telling me over the phone they have no idea who could have told me that. What's very frustrating is they have the rude habit of deliberately hanging up when you call back.

It's seems like they don't care to answering the phone because it's no fun in it. Or is it a customer can only call only one time. This store is…

Corporate needs to investigate the actions of Julie Torres at the WCDC. She's untouchable because she's best friends with Jerome Crossland and Valerie Espinoza. She also lives with Joe Hurtuda. She repeatedly tells us these facts on a daily basis.

We go help her every day and she disrespects us and spreads lies about us. She sends us all home at 10am while she gets to stay and get 40+hours a week. All Julie does all day is stand around complaining about everyone and making up stories about people making mistakes when she's the one making them.

She follows us around "spying" on us for some reason. She says that the people wearing masks are drinking alcohol and smoking weed. She talks down to everyone and gets away with it. If we go to HR to complain, nothing is confidential and she…

I was told in a voicemail that I was rude to my instructor and for that reason I was banned from guitar center. Now my lessons are done online and recorded. I asked that the recordings be reviewed but they refused.

They also proceeded to hold onto a month's worth of lessons and not reimburse me. It's not a whole lot of money but the situation is unacceptable in every way. I suspect they came up with that "rude to your instructor" lie so they could hold onto my money without providing any service.

Why else would they refuse to review the zoom recordings of the lessons?

I just wanted to mention to you that I am very disenchanted with the guitar center anymore. I'm an older person who has bought over the years many guitars from the guitar center primarily in the Houston area. I now live in Tyler.

The store here is extremely unfriendly and unaccommodating to a potential guitar purchaser. I have long since give up buying cheap guitars. I prefer quality instruments. There are none accessible in your store without the assistance of a almost unavailable clerk.

I can think of at least 3 incidences where I have bought guitars at guitar center because I picked it up and played it and it spoke to me. Not being able to touch the guitars, much less even see what brand it is because they're hung so high, makes it almost impossible.

I understand that there are…

Ordered product on 12/6/2022 it's now 12/15/2022. All anybody can tell me is they are trying to find it in a warehouse. I received an email saying delivered in 3 to 5 business days. Company is only as good as it's kept promises.

This will be my final purchase from this Company. It's really gone down hill.

I order my gear around 3 weeks ago and they haven’t send it to me, they lost my package, then send me emails saying my gear was out of stack, they make me waste my time and never give me solutions, I send emails and they will never respond.

Guitar Center was unable to match me with a suitable, in-person instructor for lessons. I paid for my lesson package in-full prior to meeting with an instructor, but the only instructor provided was not a good fit. I asked for either a new instructor during my availability, or the refund for all remaining lessons. Guitar Center could not accommodate my schedule, and it would not refund any amount.

Guitar Center offers a 45-day money back guarantee on instruments, but nothing on lessons - You will be stuck with whatever they give you - buyer beware!

Management andgiotarntech treated me badly. It was my go to store. They used to have great staff. Younger people. More knowledgeable and helpful. manager that shaves his head. goodnatndealing with people. He will lose many customers. I hate that place.

If I wanted to be treated like shit that's the place to go. He figured I was never there before. So I'm dirt. He does not belong dealing with people. I hate him tech same. They wouldn't even give me a local taxicab number when I asked.

Neve again will I set foot in that store. strings chords etc. Obviously they don't want customers. More than likely the idiot hired other idiots. I guess the record closed. It's funny rhe younger people there didn't have their heads up tjeor asses like these clowns.

I ordered (order# GCSF0000159123 ) an Epiphone Guitar on March 23, 2022. I am still waiting on it and I understand delays in getting certain products; however it is inconceivable that you still do not know a shipping date. I have been a loyal Guitar Center customer over the years, but I think that is about to end.

Different answers every time I call in to customer service, very unprofessional. Can you please give me a straight answer as to when this order will be fulfilled. com

RE:

Order Number: GC20142606 Used Marshall JCM2000 TSL601 Tube Guitar Combo Amp $649.99

I am very dissatisfied with my recent purchase that was returned. My Order came from George the Guitar Manager at Highland Park, IL store which ordered the amp for me and had it shipped to the store. I promptly received the notification that the amp was shipped from your Las Vegas Store: Located in: Town Square Las Vegas Address: 6587 S Las Vegas Blvd Suite B172, Las Vegas, NV 89119 Mgr. Talon?

My issues:

* When I arrived an employee asked if I want the " Honors" to open up the Shipped amp. Why was the amp not opened up and tested? * George was off that day, and have no problem with him. He has been a great help in general * I opened up the amp and noticed that the Marshall supplied footswitch was…

Every time I order something it never gets shipped I always end up cancelling I either hear there too busy or their short handed or some other lame story I must have about 30 cancellations and on top of that if you buy something used and you get it broken they still charge you for shipping but my main complaint is how slow and ignorant these workers are that work at guitar center the ones that are on charge of shipping they promise you they will ship then

you call back two days later and nothing was shipped Hire more people then

I was sold a collectible Gibson guitar at Guitar Center Lawndale that was broken before it went on sale. The guitar was subsequently repaired by Guitar Center and put on sale in the store. I have never played the guitar .

When I pulled the guitar out of the case to look at it the repair had fallen apart. I feel that the guitar should be repaired again for free or be replaced with a similar guitar. I trusted Guitar Center’s repair and quality control to be legitimate but this is not the case. Thank You Richard Andersen

An employee at the Harahan location was incredibly rude. I entered the store at 8:30pm. I told the employee that I was there to return a piece of equipment. ” I told her I didn’t appreciate the attitude. She continued to be rude and walked off when I told her I wanted to speak to a manager.

The manager came up and was very polite. The rude employee continued to run her mouth as I was explaining to the manager what happened. The rude woman should not be working in customer service. Guitar Center should have a more stringent hiring policy.

I won’t return to this location. You lost a customer.

Bought a gift card for lessons in 2021 for 4 lessons for the price of 3. 00 initiation fee, I showed up on the day and time and was looked at like I was crazy when I told them why I was there.

I went in summer of 2022 with my daughter to register for the lessons, I was told the price has gone up and I has to pay more. I was not given any paper work on how to schedule lessons, rules etc. First lesson was good.

a few weeks go by then I receive a call I have no more credits left, I'm sorry what? I was not told I had upcoming lessons! nothing... I spoke with the girl Mali who books lessons who said she would talk to the store manager and call be back to 5.

I never got a return call. I followed up 2 days later she stated that the store manager Stephen gave me 2 lessons and sent to my email..…

Iam at guitar center and I was treated very poorly by a worker.ive been coming to this store for years and this same guy Jack continually has been upping his rudness for a while .to the point where if I needed anything I would have to drive to Buffalo NY to get my needs .and when I decided to che k him the manager felt she needed to jump in .this is why I decided to make this complant..won't be ever coming to guitar center again

Miamisburg guitar center should be fast as handing a napkin to a customer at a counter at McDonald’s. If I’m waiting on a customer snd I see someone else come for help. I acknowledge the customer’s existence and ask them if I can get them something quick.

All I needed was a sustain pedal tested, a sustain pedal proline pss2 pro I bought from the guitar center which took less than 2 minutes but would have taken less than 5 seconds had an employee stuck the quarter inch cord in keyboard. On top of him being rude he confessed his talking to customer was more than a napkin at McDonald’s.

He used the wrong context. I was the customer who needed something as simple as a napkin. The customer he waited on confessed she’d waited 20 minutes to be waited on. The customer and guitar center was…

Ordered a drum machine paid for overnight shipping. Placed order on the phone and the guy he phone took my info. Got my info card number etc said the item would be here day after tomorrow. not a phone call which is how i placed the order to call because the info was filled out wrong. Not my doing.

So i regave the information and that guy said it would be here day afrer tomorrow whoch was a saturday. Did not tell me that policy for guitar center which is no sat delivers.

The guys working there dont know much about guitars.its like Walmart lol.Ill go to other local stores instead from now on

then a man walked in wearing hospital scrubs grabbed an item and asked if I was in line? Another employee who had helped him shouted "HE'S on his way to work" Talking about the other gentleman. and then turned and looked at me and said " and said..

"I don't know, you found what u needed I guess? I replied " no I was in the middle of checking out and the guy who was helping me disappeared. I told the guy behind me to go in front of me.

While I stood there waiting finally one of the other employees called someone over to help me. I felt I was being judged on my appearance by the comment the employee said and overall very unprofessional situation. I spent almost $100 in that store not to mention this was the first time visiting that store and I left feeling completely profiled and…

BAD QUALITY INSTRUMENTS,BAD SERVICE AND POOR KNOWLEDGE -JOHNSON CITY NY STORE-I'M SENDING ALL MY STUDENTS TO OTHER LOCAL STORES

I don't know what's going on but there is very bad business practicing at Guitar Center I ordered two T-shirts over 2 months ago and at first I was told they're on back order which I understand then after that I was received the email and talk to the lady on the phone saying that the item is in stock and it will be shipped to me in a matter of a few days at a Guitar Center near my house and

she says that they are on their way in the mail then I receive an email saying my item is on backorder how can my item be on backorder if I was told her already in the mail being shipped that sounds crazy that don't make no sense so someone's lying to me that's not nice that's not good I buy a lot of audio and guitar equipment from Guitar Center I'm a musician if I'm having trouble getting two T-shirts…

On June 16th I ordered a used pedal online that was supposed to come from the Sarasota store in Florida. Every time I checked the tracking it said that post office was waiting for the item. When I called for help to find out where my item was I was told it was probably lost in the mail and that they were going to start a search and that somebody would call me back the next day and let me know what was happening..

They never called back so I called them. They told me they couldn't do anything cause it was the weekend. on Monday I went online for help and they told me that I would have to call the store directly, so I did.

The store the told me that I would have to talk to their guy who handled shipping, but he wasn't there and I should call back the next day. I couldn't call back because…

20 year customer.. bought three guitars this year.. lots of other equipment. Was going to trade in a guitar I bought used there at the store.. dusty and stickers was the excuse. NEVER set foot in a Guitar Center again.

Sad sad sad it’s been years since I bought something drone this place an out of the blue get a call like they were my best friend an trying to get me back

Why only now do I get a call wow what a joke

Issue with lessons over charge for 6 weeks, noone in store will resolve, get different stories and excuses every time, talking with someone in store today, told me he was the manager, then told me he was the lead, then when i asked him for his name, told me he didn't feel comfortable giving me his name, then i asked or his bosses information which he wouldn't give to me.

So now, i've been dealing with an issue for 6 weeks, on top of a very rude store "manager/lead" who also probably lies about his position. Now I'm out of 3 lessons I paid for for my son because noone can take care of a customer.

A customer who's husband has bought 6 guitars in the last year and just took out a credit card to purchase my son a drum set for. Absolutely ridiculous service, and business. I look forward to…

I am very perplexed with an incident that occurred at the Overland Park Kansas guitar center. I have been going to this store for years. Never had a problem. Today I went in to sell them a Kiesel Delos. The typical way selling equipment work is.

They buy the instrument at half its sale value. So some guy I have never worked with was the one I was selling to. Per usual he asks what the guitar is and model. I tell him what it is.

He asks how much I want for it? 99. So half the price he feels it's worth would be fine. Its his discretion what he wants to buy it from me for. All of a sudden when I told him the current price listed on the Deyton Guitar Center that was selling the delos. His attitude changed abruptly.

He looks at me, says in a angry voice, well I am not goanna buy it for 1500…

I am very perplexed with an incident that occurred at guitar center Overland Park Kansas. I have been going to this store for years. Never had a problem. Today I went in to sell them a Kiesel Delos. The typical way selling equipment work is.

They buy the instrument at half its sale value. So some guy I have never worked with was the one I was selling to. Per usual he asks what the guitar is and model. I tell him what it is.

He asks how much I want for it? 99. So half the price he feels it's worth would be fine. Its his discretion what he wants to buy it from me for. All of a sudden when I told him the current price listed on the Deyton Guitar Center that was selling the delos. His attitude changed abruptly.

He looks at me, says in a angry voice, well I am not goanna buy it for 1500…

You’re rolling the dice at this store; with employees that range from friendly and helpful to sullen and disrespectful. I have experienced both at this store, but of course, it’s the latter that prompted this complaint. As a luthier specializing in fine acoustic guitars, I am frequently asked to help first time guitar players.

I ran across a Martin guitar, with some damage to the top. I found an employee and asked about a possible discount on this guitar, he took one look at the guitar and agreed that it should be discounted if it were to be sold, however he was not in the sales department so he called another employee Larry.

When I asked question of Larry, he stated that is the way the guitars come in sometimes, that there was nothing wrong with the guitar and that it would sell it for…

I NEED THIS TO REACH WHOMEVER IT NEEDS TO REACH, TO ENSIRE A FAST RESOLUTION. ON NOVEMBER 11,2021 I PLACED AN ORDER ON YOUR WEBSITE FOR ONE OF YOUR PRODUCTS. TAMA IMPERIAL STAR 5 PC.COMPLETE DRUM SET WITH MEINL HCS CYMBALS AND 20 INCH BASS DRUM. DARK BLUE ITEM #1500000322200 THE TOTAL WAS $704.88 AND IT WAS CHARGED TO MY CARD ACCOUNT ENDING WITH 0570. At this time, the expected delivery date wasn't going to be until 4/20/2022. I was discouraged by this info but decided to go thru with it.

On 11/28/2021. I called the toll free number to check for any changes with my order. That's when I learned that it could possibly take more time to receive my order. That was Upsetting news for me so I chose to cancel my order. I recieved confirmation of the cancelation on 11/28/2021. It said to please…

Ordered pedal Sept. 17 2021 not received. Tracking number invalid. No updates received. Order # GC18757112 very disappointed with whole experience

Ordered a piano 4 months ago online .still didn't received it.the customer service representative give me different dates when I call,but exactly when they will ship the item they don't tell you. If you are going to buy music instruments thenGuitar Center will be the last place to look for.

This is a good one. I received a couple of gift card and I chose a used guitar. I decided that I would shop at the one place I have know about for 30+ years, Guitar Center. I found a guitar I wanted and after looking it it I wanted to ask a question about it.

So I called the it was at (I'll just say the state) Ohio. So I call and speak with someone and I give them the Item number. " I was told that there isn't a tremolo on the guitar. I say, "but I'm looking at a picture and I see that there is one".

He swears there is not one. I can see how this is going to go and I just leave it at that, for now. I try the Live Chat. I do the same thing and she pulls up the guitar on her screen. She repeats…

Absolute worst customer service ever experienced. Brought in my brand new acoustic electric I purchased from Towson guitar center. The input jack stopped working the next day. I brought it in to have it looked it. Keep in mind I paid extra for the protection plan.

They told me to comeback on a weekday. I came in on a Saturday store was slow maybe 3 other customers. They couldn’t get me out of there fast enough. Couldn’t even take 5 seconds to plug it in to verify the input jack was faulty.

I mean what kind of customer support is that. I live 45 minutes away and cleared my afternoon to bring my guitar in to have it looked at. What a joke never again guitar center.

I ordered a bass guitar on 12/16/2021 for my son for x-mass. the guitar was supposed to be sent to a guitar center near me for pick up on 12/23/2021 but was never shipped! I have been in contact with customer support and have got no answer as to why I have not received it yet.

that I have to wait for some sort of investigation? why cant you just send a new guitar? its not going to my house, its going to a guitar center!! you messed up make it right! so now its been 3 weeks since x-mass and still no guitar.

very disappointed with such a reputable company to treat me this way.

Walked into the commack store, and watched people scatter as they saw me approach with an epiphone electric guitar that needed a bridge piece and strings. i was told there would be a ONE MONTH, REPEAT ONE MONTH delay because their guitar tech was out for two weeks with sars, covid, delta, omni.

I am sick of people using this pandemic as an excuse for not doing their job. you have lost a good customer as i will NEVER darken your commack store's door or any other of your stores doors. iam totally fed up.

i am so fed up you may see me in SAM ASH. fire all the jerks in commack and lock the door and throw the key in a deep ocean.

So I ordered a Jackson Dinky JS12 on November 24th, 2021. It is currently January 1st, 2022, and guess what I STILL DON'T HAVE THE GUITAR. I have contacted customer service so many times that I basically know all of them at this point.

My order was put on back order a hour after i ordered it. " the expected delivery date started at 12/3/21, then moved to 12/8/21. after that it was 12/11/21, then 12/15/21, 12/21/21, and finally 12/30/21. Now its fucking 1/17/21.

I don't know if I'm ever going to get my guitar. I spent almost $200 on him, and I can't even get him, like WTF. I understand that supplies is short, but if its this short then just tell me I can't get the guitar and give me a refund.

I just want my fucking guitar.

Guitar center gift cards may be worthless. Do not buy or give. I always ask for GC gift cards for birthdays and Christmas, but when I went to use a few weeks ago, 2 had already been drained. Pin was still covered which means either this scammer was able to use the card without the pin, or he works for guitar center and has access to database of card numbers and associated pins (either way Guitar Center’s responsibility).

GC even found out who used the card and still will do nothing to help. I even have images (jpeg images with metadata dates) proving when I scraped the pin cover off to use the card, spoiler alert… it was after the cards had been drained.

I have tried over and over to have emails ads to me terminated, both by email contact and by phone. Still the ads keep coming, despite assurances they will cease. Contact me only to confirm they have ended.

The number of hoops i had to search for to jump through tells me they really don't want my input, but since I am committed to being a GC customer, whether they like it, or not. ) My beef today is threefold: 1) I am doing a search of used guitars- the results are sorted, "low to high price", and the filters for "excellent", "great", and "good" condition have been selected.

First page loads- no problem. At the bottom of this page are two choices: tap the link for "2" or the ">". Either one MIGHT take me to page 2, but 99 times out of 100 it loads the default search for "Newest", and erases the filters.

When shopping for gear this pretty much stops the searching cold. After 2 or 3 attempts to refresh and reload, I will quit looking. Broken. 2) I am checking to see if a used guitar comes…

I bought a Martin guitar and some plugs worked and some didn’t for plugging it in. Called the store and they said it was probably just a adjustment ask for Steven. Called before I left and they said come on in.

I live a hour away. This was a few days after buying it. The guy who works on guitars took a fast look after arguing because he said it would be days before he could. Then he proceeded to tell me he didn’t have time for this because he had paying customers.

I thought I was a paying customer but he informed me he is not part of the guitar center. I ended up returning the guitar with a argument again to do so and I bought another. This was highly stressful to me snd after having a few heart attacks this is not the stress I need.

I have bought a number of guitars from Guitar center…

Bought a $3k drum kit and was poorly package and damaged during shipping with ups. Store was to sent return call tags Friday and nothing as of today Monday. Talked to chase Opps mgr and he states he sent them in today Monday and not Friday as he stated.

Tired of lies already on this. I need some one like a district mgr or above to contact me ASAP Jonathan Rogers 336-409-9526

Purchased over 1500$ worth of equipment. Sales associate stated that if anything was wrong to come in and they would fix it as long as I had pro coverage. This is far from the truth the amp I purchased went out after two months, when I contacted guitar center Fayetteville, NC they stated that I had to contact pro coverage and hung up.

Once I contacted pro coverage they gave me line6 support number and dismissed me as well. Guitar Center has the worst customer service I have ever experienced and I will no longer purchase anything from them and inform everyone I know about my horrible experience.

Last month I purchased a korg pa 700 on the 24th, it was shipped from the warehouse and I picked it up on the 27th. I set the board up and tested it only to find it had 7 dead keys in the upper 2 octaves, very disappointing moment for sure, so I contacted the Englewood store and spoke to Memphis who asked me to do a global reset and try again.

That had no affect, keys were still dead. Reached out on Wednesday, was told he was tied up in a meeting, or something, but he would return my call later in the day. I asked him to tell Memphis to get me another board since there was no change on this one.

I never heard back from him, and actually had to call him back the following week. He still hadn’t ordered a new board as of that time, but was able to locate one locally in Fort Collins. It was…

I was verbally harassed by an employee at the location 2221 Vanstory St, Greensboro, NC 27403 his name is Devon. He was very rude and the comments he made were so unprofessional. This was my first time ever going to guitar center I'm an artist who travels frequently and a friend suggest I stop by this place to buy a microphone for traveling.

I spent over 300 dollars to be talk to like crap. The owner of guitar center needs to know this story. I felt horrible leaving and being talk to that way as a woman and a human he was wrong to speak to me in this matter.

He apologize once he figured out I was a writer for major artist and a first timer at guitar center. I will never forget this experience.

Terrible corporate ran business. employees sometimes are great people they only follow rules that corporate implements . So it’s a terrible corporation that cuts mom and pops stores to the bone . The first complaint is street buys It’s a terrible place to sell your gear.

No one would ever sell their equipment like this for as cheap as they offer. I experienced many scenarios one of the current ones was it’s on eBay and it has a hole in it so yours is going to be priced based on the hole in the one on eBay for that price .

Comparisons are off and that’s a terrible way to cheat somebody out of their money and yes it is downright cheating somebody out of what is right. Not 60% of what it sells for used. The other one is we got too many in our inventory of that model so we can’t give you the…