Guitar Center

I am emailing you guys because I returned an electronic drum set to you guys. I obtained a shipping label through your customer service department and shipped it out with that label on May 8th. The tracking shows it was successfully delivered to your facility but I have not seen the refund in my account yet. Below is a picture of the receipt from UPS as well as the original order number. If you could follow up to let me know why it hasn't credited my account yet that would be great, thank you.

Very Respectfully,

Dillon Baker

Original order number: GCW2770777157 Item number: 1500000312128

The store in Fort Collins Colorado never has what I want as a drummer. I get a certain model of Pro Mark sticks that I like and they never have them in stock again. I need drum heads and they are not in stock.

They tell me, "We can order them for you". I can order them myself.! I have been going to Guitar Center for 38 years both in Colorado and California. This store is the worst! I asked one kid in the drum department for some reso heads. They didn't have them.

He says, "You can put top heads on the bottom" . I have been paying for 52 years and there is a reason reso heads go on the bottom. Today I call to see if they have the gibraltar bass drum beater Gibraltar Felt Bass Drum Beater (Item #: 1273887992972 POS #:100212824) which I bought there before. Nope!

They need to stock drum…

Recently I purchased the Bose L1 Model 1s system with B1 Bass Module along with a Yamaha MG12ch mixer. The mixer was in your store stock so that was purchased and taken from the store.

However the Bose system was not in-stock so it had to be shipped to your store. 31. It is for this that I am seriously reviewing my decision to continue to do future business with your company.

I have been a long time Guitar Center customer but maybe that will change. I tried to purchase a book with a Guitar Center gift card on May 9th 2019. I canceled the order when it did not come after waiting a month.

I had been expecting a credit back to my giftcard but the balance remained at zero. I contacted customer service and they promised they would send a replacement giftcard that has still not arrived as of this date 6/29/19. When I contact Guitar Center they are good with the apologies and excuses, but fall short on service.

I've been getting my gear from guitar center for 10 years. If there was a problem, there was always a solution. Whether it was a trade back or buying something brand new, I've walked in over 100$ short for my first line 6 spider.

I bought it at 450$, the brand new price with tax was around 600$. My last two trade ins, I got 180$ for a spider valve mkii. Brand new an mkii is around 900$. This one had brand new tubes and near perfect condition, the tubes in it 120$.

They gave me 350$ for an ibanez 7 string prestige. The brand new cost is around 1500$. Now having completley ripped me off twice, I thought something could be worked out to trade my 1500$ prs s2custom 24 fret for a 600$ shecter. They offered me 550??

So basically, you want me to trade this high end guitar in for a far cheaper…

I have been doing business at the GC in Beaumont Tx. since they opened. I tried to finance an expensive item that would only finance for 6 months. I had to go to Sam Ash to get the 24 month deal.

Your business has faltered as the years go by as I hardly ever get a call back when I leave messages, unknowledgeable and unhelpful staff, the low value you put on quality name brand items we trade in, the lack of quality gear at the local stores,etc. I would have loved to continue shopping at my local GC but think it's time I took my business to others that can actually care about their customers.

I have probably spent $30,000 at your stores since doing business.

I recently purchased a Boss singer pro live guitar amplifier. The item was not in stock and had to be ordered. The foot paddle was a separate item that did not come with the amp, after complaining about his I recieved a small discount.

I was told the amp would be shipped to my house within 5 business days. It came 2 days later, not only was it the wrong amp it was used and had no power cord. I called the store immediately to find the amp was pulled off the floor from another guitar center.

I was not notified that it was a display model coming to me. I was told I needed to return tyr amp to thier store. I do not have the time to drive 20 miles to do this, so after much debate they agreed to have it picked up by UPS.

I had to call to set this up. The next day UPS picked the amp up. It was…

Dear Sir/Miss

On this past Monday, I visited your Walden Ave/Union RD (Cheektowaga, NY) location Guitar Center. This particular visit was for the purpose of selling some of my equipment. I took in a pair of studio monitors, a Nektar Panorama keyboard controller, and a Motu Ultralite Firewire/USB hybrid audio interface. I told them that I needed to get at least $550 for those items, which cost me in the vicinity of $1700 when I bought them. My stated amount wasn't frowned at – as long as the equipment worked, and they went about exploring that concern.

Just as I knew, the equipment passed with flying colors. That employee then went about doing something on the computer, then gave me the verdict. For the monitors they could only go $120 for the pair. The Nektar controller would fetch $140,…

I purchased a new guitar from the website on 12/15/18 that was a “doorbuster” for $149. By 12/19/18 I had not received any communication regarding shipping so I called customer service. I was told there was a problem with my order and they would have to reorder it.

I was then guaranteed that it would be here by 12/21/18. On 12/20/18 I still had not received a shipping email so I called again. The representative stated that he would call the store and make sure it was set to ship that day.

” I then asked if I was going to be given a discount on the price as I did not order a “floor model” I ordered a brand new guitar. I was told that I already received more than 15% off the original price and it could not be discounted further.

I stated that the “discount” was their sale price and that…

I have spent a lot of money in this store since April I have bought 2 Gibson acoustic guitars a new J-45 and a J-15 and a Fender USA Telecaster as well as three ukuleles and a lot of accessories and was planning on buying two Martin guitars as Christmas presents for my grown children latter this month but not now.

They treat me like I was a criminal asking for a case that would actually fit the $1700 guitar I was buying or take some more off of the guitar I was buying to offset the cost of a new case,Anyway I will never shop here again. I will take my money where it is appreciated.

I’d give 0 for online sales. Constantly selling falsely advertised items that don’t work. Selling as Excellent condition means the items should work.

Kind of a long story here. I went to Guitar Center in Oakdale Minnesota Tuesday to order the Alesis Strike Kit. The guys were super cool and tried to help, but either our bank or the computer at the store was not letting the transaction go through.

We were to come back the next day and we did but the guy that was working was having troubles so we were going to go to the bank and just get the money. I had gotten an email from guitar center saying I could just order online, so instead of getting the money we ordered on line.

I was told 3 to 5 business days and the kit would be here. As of today the order is still in the processing state. I got on tech support chat 3 times today and was told that they would "reach out to the team to see if they can get this moving".

Then it was "give it a…

Ive been researching on how to purchase alvarez pc-1 case. Its for a alvarez delta 610etsb. I contacted tom k at alvarez he said they dont sell direct so guitar center would have to order it. Your store in tempe got model i wanted so i bolted down ive been waiting to try this model for year.

I was ready to purchase guitar so i inquired by email tried three times the first time customer rep austin spear said he didnt get my email. The next two he didnt even reply to. So i went into store talked to rep on floor gave my email and request and no one got back to me.

Ive been a customer of guitar center since 1987 when i special ordered my mesa boogie mark 3 which was a great amp . With all the options these days i have so many more options i just have been a loyal customer for a long time.

I…

I ordered a brand new cry baby 535q wah pedal on july 23 2016 paid for it in full order #gc11431069 when I received it. I noticed it was not new it was a floor model didn't come in a box no warranty or registration card.

I called the store manager from guitar center located at 160 rt 22 springfeild nj 07081. I spoke to dave s he apologized for his worker for shipping a used wah pedal he said he will compensate me with a pack of guitar strings.

What an insult guitar center should retrain dave s on how to be a cautious store manager if guitar center wants me as a continuing customer they need to compensate me a little better than just a set of lousy guitar strings.

On 2/20/2016 I went to rent Guitar Center qsc k-12 speakers in Jacksonville Florida at your Atlantic Blvd store. I spoke with the customer service / rent manager Todd, and he gave me the speakers, stands, etc. I then set up speakers for a wedding gig I was hired for and did a sound check.

To then find out that one speaker was blown. Long story short, I had to refund my client 100 for me being late, having to drive 15 miles back to get another speaker, making them start their wedding late. This made my business look bad and I lost a client behind this.

I am trying to say that Guitar Center corporate headquarters policy needs to be changed to were this doesn't happen again. Guitar Center guys have a good reputation that's why I conduct business with you but after this I am considering…

Today i wanted to trade my pioneer mixer with an open box mixer. Their mixer was missing some of the knobs. I decided to trade it my a new one.

However, when i got there the second time, I was not attended the way it should. I was being ignored without attention. Therefore, I decided to leave the store. I would thing by the second time i would get a better service. I did not.

This was the San Jose store at Steven creek.

I have bought lots of equipment from guitar center, and am terribly disappointed in the store services, salesmen in the Amarillo tx , and Albuquerque, have spent good money on p a systems, mics, guitars, strings, and am feeling like im only a commission to salespersons, bought a fender guitar, with string promo, and no one seems to know how I go about getting my strings, took a guitar to Amarillo store, to get repaired, repairman didn't want to help me, I spent good money in these stores, but wont spend anymore.

How can a write my complaints to the corporate headquarters? I bet the CEO would want to know!

Guitar center is bull. I bought 2 items in cash and both of those items did not work. I was given 2 separate checks as a refund. I paid cash and I was given checks. Checks cost money to cash $7 a check! Nowhere on this receipt does it say that refunds will be given in the form of a check.

I called the Guitar Center "corporate office" which is not the corporate office it's the .com...screening the calls for corporate. The only resolution this company has come up with is to call the store and have them write me 1 check. I paid cash. So now you want to have me drive all the way back to your store wasting gas and time and more money both ways to get 1 check. Everyone that I spoke to when I called Guitar Center customer service number, in the process has had an I do not care attitude and a…

My daughter wanted an electric guitar for her music classes and I didn’t have enough knowledge about musical instruments. But after contacting Guitar center, I was able to buy a guitar of her choice. They have a wide range and she was able to choose the best for her passion.

Guitar Centre not just have guitars but all sorts of musical instruments like Bass, Drums, keyboards, DJ related equipment etc. at unbelievable prices. I would generally never write a review unless my experience with the product is good. I thank GC for delivering the piece on time and it was packaged well.

Anyone looking for any musical instruments the GC is the place to look for.